OLYMPIC AIR. User Guide. August 2015

Size: px
Start display at page:

Download "OLYMPIC AIR. User Guide. August 2015"

Transcription

1 User Guide August 2015

2 P a g e 1 Contents Quick Booking... 2 Quick Issuance... 3 Refund... 4 Void... 4 EMDs... 5 Reissue... 5 Admin Sign... 7 Change of PNR Ownership... 8 CSR Report... 9 PCC Bridging Hints and Tips FAQ... 14

3 P a g e 2 Quick Booking New reservation To start and complete a booking is necessary to follow these 5 steps. Passenger information: Here we can select PTC, title, first name, middle name if any, and last name. Telephone: Operational contact is useful a 24hour emergency number for the passenger in case of irregular operations. Add the address for the passenger. Payment: You can add credit card and /or another form of payment. In order to book your itineraries click on the ADD Air icon (as seen below). Then choose your destination/fares and add it to the shopping cart. Finally, select itinerary field and click on book.

4 P a g e 3 Quick Issuance The Issue Documents window opens with the Travelers view and the Travelers unselected. If you have multiple passengers, you have the option of selecting them separately, or Select All checkbox to include all travelers. Click Next to continue to the Fare Groups/Services panel. The next section allows you to select from multiple flight segments or flights. As with the previous panel, the Select All checkbox can be used to save time. Once you have made your selection, click Next. This panel contains the links for Exchange Documents (MCO) and Form of Payments, as well as a button that will issue the documents. When ticketing, the form of payment listed on the PNR is used by default. We could, at this point, click the Issue Documents button and ticket this reservation.

5 P a g e 4 Refund Refund is a manual process. You must check the Fare Rules to see, first, if the fare is refundable, and then if a penalty is required. Once this information is obtained, the penalty, if any, is calculated into the total refund and subtracted as appropriate. The Penalty will automatically update the Refunded To field. Void Once a ticket is issued, it can be voided within the guidelines established by ARC or BSP. The Void Authorization Request page displays the pertinent information, including the SPRK Record Locator. Click Submit to begin the Void process.

6 P a g e 5 EMDs Clicking the Standalone EMD icon will display a dropdown list that will allow you to select the Carrier. This list is enabled only once a ticket is issued. Selecting a carrier will display an additional dropdown that will show the types of Standalone EMDs available. A Standalone EMD is a document that will allow you to record charges independent of a Service or other PNR function. Reissue The Ticket Image opens under the Traveler's original PNR. To reissue the ticket to make it match the new name, click the Exchange/Reissue button. A Ticket Exchange panel will open with the corrected flight and fare information. If there were more than one ticket or flight, it would be necessary to select the correct radio button. Click Submit to continue the Reissue.

7 P a g e 6 You will note that the Exchange screen will show an Even Exchange. Although there should never be a fee associated with a Name Change, it is still necessary to enter a 0.00 amount in the Penalty field. Click Submit to finalize the Exchange.

8 P a g e 7 Admin Sign The Agency Profile view is divided into three sections: Agency, Offices, and Agents. Agency Admin access is required to make changes at the Agency level. The agency section can be viewed but not edited. Changes can be made to two sections: Offices and Agents. The Offices panel allows you to add Phone and Address information to the record for a given office. The Agents panel allows you to add, edit and delete Agent records for that office. There is a default password that is given to the Agent when the account is created (replaced by * marks in the illustration). This password must be changed by the user when they first log in. Clicking the Reset link will display a confirmation dialog asking you if you are sure you want to reset the password

9 P a g e 8 Change of PNR Ownership In order to proceed with PNR ownership change, add the PNR to Queue 5 with a Category of 0 as seen below. Office ID field should be filled with the Target PCC. Note do not leave the originating PCC in the Office ID field. After successfully entering the respective PNR to Queue 5, of the targeted PCC, below message will be received. Target PCC can then open respective PNR from his Queue and proceed with the desired actions. The PNR can be sent back to the original PCC the same way as seen above. Note If the Target PCC transfer ownership back to the originating office, that office (original) cannot perform any ticketing transaction for the PNR. The ticketed PNR will reflect the IATA/ARC info (reporting) of the Target PCC; they would be the only ones to process any other ticketing transactions.

10 P a g e 9 CSR Report In order to gain access to the CSR report, agent needs to request it during the registration process on OA s website. In order for the agency to log in to the CRS, user must visit link seen below. Enter the User ID & Password as provided by OA Admin user.

11 P a g e 10 PCC Bridging In order to log into another PCC agency select the respective bridged PCC form the ACL management interface dropdown list, as seen below. Currently, all configurations and initialization of bridged agents are provided by Farelogix IT services. The functional access is always governed by the role assigned by the Bridged agency.

12 P a g e 11 Hints and Tips Left Sidebar Left sidebar on the home screen, selecting each menu item will add the field to the center of the home screen, selecting again will remove the field from the center of the home screen. Traveler information Not all of these fields are required You can click on the info that needs to be amended, this will be highlighted with light grey color and then you can select the pencil above which is for edit reasons Note1 : Passenger s first name filed is prior to last name Note2 : In order to specify a PAX as a child, while entering Traveler information, select PTC CNN form the Type drop down list FFN In order to add a frequent flyer member card enter an Aegean miles card and add A3 to the AIRLINE field. As OA cards are not valid anymore. New windows clicking X on any screen, on the top right will close the current screen. Payment Credit card details including Credit card number, Expiry date, Card holders name (not obligatory as per system) Note : CVV must be added in the security field at Optional Selection - Forms of Payment screen before the Issue Documents action Transaction Farelogix refers document information (tickets and EMD)as transactions. Clicking the transaction option will display the current PNR- full ticketing information (Reference ticket number, Source, Status, Transaction date, Traveler name and Segment). Direct Sell/ Quick Traveler(s) If the passenger profile has been added by using Quick Profile, this will simplify the Direct Sell procedure considerably as only the flight information will be needed and all other information is contained in the Profile Void/Refund Take care to void/refund the correct e-ticket as it cannot be undone/ cancelled afterwards Refund calculation window If the Fare is Refundable, this should stay at 0.00; for a partial refund, enter the amount that has already been consumed. For non-refundable, enter the full ticket amount. Note 1: When entering an amount pay attention entering the full amount. For example and not 10 as the system will calculate 0.10 instead.

13 P a g e 12 Note 2: If there is no penalty to be collected (based always on the respective fares rules information), the field needs to be updated with 0.00 values as it is a mandatory field and cannot be left empty. Rebooking Same as above If no penalty to be collected, then 0 (zero) amount must be added. No show No so fee Must be added manually as tax code DV. Tax code must be added in the pricing mask (stored fare) and not on the exchange screen. Reissue Reissue with residual value is not allowed. Error message is: EXCHANGE WITH REF NOT ACTIVATED. Please advise PAX to refer to OA. FOP Please note that in order to change the form of payment to cash you need to click on the blue/green darts Start New Reservation Select Start New Reservation Icon, top navigation bar, to close PNR and start a new booking. Note: As there is not Ignore button this is the way to move on to a new search or create a new booking. Queue To remove a booking from queue click the trashcan at the top of the page. Note: Be careful to click the top trashcan (stating clearly Remove the current reservation from queue) as the trashcan beside Record Locator will cancel the booking (it clearly states Cancel itinerary). Air availability When searching for a flight selecting the Air availability option will always select by default Y RBD. Note: In some cases this default selection is not an applicable RBD e.g. for PSO flights. In this case it is highly recommended either to select the correct RBD available on your own by putting the mouse on the RBD line or from the Select tab on the right side choose Best buy and the system will automatically provide the lowest available RBD. Commando simulator Note 1: not all GDS entries are applicable. Note 2: Booking should be completed in Commando GDS as you are unable to toggle back and forth between GDS entries & SPRK. Note 3: Ticketing cannot be done in commando mode. Cancel Itinerary After a RLOC has been cancelled it can still be retrieved either by RLOC or with Advanced Search criteria but in this case Add Air field will not be visible anymore and new segment

14 P a g e 13 cannot be booked. Furthermore the Direct sell icon is still there but when a new segment is requested the system replies with an error response RLOC is cancelled SSR For SSR UMNR add following within the Text field: UMcc (where cc is child s age) The structure of the free text should be followed strictly or you might risk receiving UN status from the airline

15 P a g e 14 FAQ 1. Will the agents of an office be able to see each other s PNRs created? Yes, all PNRs created can be opened by agents with the same office ID 2. What if agents belong to the same T.A./T.O. chain with different office ID No Though there exists a workaround i.e. bridging as seen before. 3. Back-office support Every new agency will need an individual implementation with a back office provider. Implementation time line is days max. 4. Non BSP Agents Non BSP agents are able to issue TKTs through a third party, who acts as their consolidator. In the future a second option will be provided with direct ticketing through the airline. 5. Is the site available on Mobile devices? Yes

Galileo Low Cost Air. Frequently Asked Questions v1.8. Document Name Page: 1

Galileo Low Cost Air. Frequently Asked Questions v1.8. Document Name Page: 1 Galileo Low Cost Air Frequently Asked Questions v1.8 Document Name Page: 1 Disclaimer This guide should be used for guidance purposes only and should not be relied upon as taxation or legal advice, nor

More information

American Airlines Portal Web Solution. User Guide

American Airlines Portal Web Solution. User Guide American Airlines Portal Web Solution User Guide 1 Table of Contents E M D - S R e v e r s e H o s t : I n t e r i m W e b P o r t a l Introduction... 3 IATA Mandate... 3 Interim Portal Solution... 3 Product

More information

Cathay Pacific Airways. BSP Electronic Miscellaneous Document (EMD) for Travel Agents

Cathay Pacific Airways. BSP Electronic Miscellaneous Document (EMD) for Travel Agents Cathay Pacific Airways BSP Electronic Miscellaneous Document (EMD) for Travel Agents Prepared by: Sales & Distribution Last updated: Apr 2013 Version: 1.0 1 P a g e Table of Contents 1 Introduction...

More information

Low Fare Search. Quick Reference BENEFITS O V E R V I E W

Low Fare Search. Quick Reference BENEFITS O V E R V I E W Low Fare Search Quick Reference O V E R V I E W Low Fare Search is an application that will return up to 19 itinerary options based on the input criteria. This application facilitates the Low Fare Search

More information

Content. Quick Reference Online Assistant ticket order tool. Overview... 2. Retrieve a PNR... 3. Pricing... 4. Payment... 6. TSA Data...

Content. Quick Reference Online Assistant ticket order tool. Overview... 2. Retrieve a PNR... 3. Pricing... 4. Payment... 6. TSA Data... Quick Reference Online Assistant ticket order tool Content Overview... 2 Retrieve a PNR... 3 Pricing... 4 Payment... 6 TSA Data... 9 Additional options... 11 1 Overview The ticket order tool Online Assistant

More information

CHAPTER 4. o Hotel Results 15 CHAPTER 5. o Car Results: Matrix & Options 19. o Ground and Limo Service 21. o Trip Purchasing & Booking 23

CHAPTER 4. o Hotel Results 15 CHAPTER 5. o Car Results: Matrix & Options 19. o Ground and Limo Service 21. o Trip Purchasing & Booking 23 User Manual - CTS Table of Contents CHAPTER 1 Log In 1 CHAPTER 4 Find a Hotel 15 Home Page 2 o Navigation Toolbar 2 o Search by Airport, Search by Address o Quick Trip Search 2 o Hotel Results 15 o Welcome

More information

Electronic Miscellaneous Document and Amadeus Airline Ancillary Services. SK Distribution Policy Guidelines for Travel Agencies. Effective 2013-09-19

Electronic Miscellaneous Document and Amadeus Airline Ancillary Services. SK Distribution Policy Guidelines for Travel Agencies. Effective 2013-09-19 Electronic Miscellaneous Document and Amadeus Airline Ancillary Services SK Distribution Policy Guidelines for Travel Agencies Effective 2013-09-19 INDEX WHAT IS AN EMD?... 4 What is the difference between

More information

Gateway2Travel Manual

Gateway2Travel Manual Gateway2Travel Manual Hotels Transfers www.gateway.be 1 Content GENERAL 3 1. USE 4 1.1 ACCESS... 4 1.2 START SCREEN... 4 1.3 INDIVIDUAL SETTINGS (PER PC)... 4 2. HOTELS 5 2.1 SELECTION SCREEN... 5 2.2

More information

Ongoing booking and ticketing activities through any GDS will be considered as acceptance and compliance to the present policy.

Ongoing booking and ticketing activities through any GDS will be considered as acceptance and compliance to the present policy. GDS Booking and Ticketing Policy 01GDS Policy 1. PURPOSE The purpose of this policy is to highlight the most important rules and guidelines for travel agencies, related to bookings through Global Distribution

More information

Welcome to CompanyBlue by JetBlue.

Welcome to CompanyBlue by JetBlue. Welcome to CompanyBlue by JetBlue. First we d like to thank you for considering CompanyBlue for your business travel needs. You ve recognized what a great fit JetBlue is for business travelers. JetBlue

More information

TravelNet Guide - Buddy Pass and Yield Fare Travel. Table of Contents. 2 How to Ticket Buddy Pass or Yield Fare Travel

TravelNet Guide - Buddy Pass and Yield Fare Travel. Table of Contents. 2 How to Ticket Buddy Pass or Yield Fare Travel Table of Contents Section Topic 1 How to Authorize a Buddy Pass 2 How to Ticket Buddy Pass or Yield Fare Travel 3 How to Email Receipts and Itineraries 4 How to Refund a Buddy Pass or Yield Fare Ticket

More information

GEMS Program Concur Travel & Expense Quick-Start Guide

GEMS Program Concur Travel & Expense Quick-Start Guide GEMS Program Concur Travel & Expense Quick-Start Guide Your Guide to Booking Travel, and Creating, Submitting, and Approving Expense Reports http://gems.uchicago.edu Proprietary Statement This document

More information

Online Statements. About this guide. Important information

Online Statements. About this guide. Important information Online Statements About this guide This guide shows you how to: View online statements, including CommBiz Activity Statements (Billing summaries) and online statements for Transaction Accounts, Credit

More information

User Guide. Amadeus Ticket Changer. User Guide

User Guide. Amadeus Ticket Changer. User Guide Amadeus Ticket Changer April 2012 Document control Security level Company Department Training Services Author Muhammad Zafar Minhas Reviewed by Date Approved by Date Version Date Change Comment By V1.2012

More information

MED-VIEW AIRLINE BOOKING POLICIES AND PROCEDURES FOR TRAVEL AGENTS

MED-VIEW AIRLINE BOOKING POLICIES AND PROCEDURES FOR TRAVEL AGENTS MED-VIEW AIRLINE BOOKING POLICIES AND PROCEDURES FOR TRAVEL AGENTS Med-View Airline, the Low Cost Carrier of Nigeria, is hosted in the Videcom Reservation system. Agency Registration Travel Agents must

More information

Online Trading (E-Trade) USER GUIDE English Version 1.0 Web Link: www.nbadsecurities.com/etrade

Online Trading (E-Trade) USER GUIDE English Version 1.0 Web Link: www.nbadsecurities.com/etrade Online Trading (E-Trade) USER GUIDE English Version 1.0 Web Link: www.nbadsecurities.com/etrade 1 Table of Contents Introduction...3 Purpose of this Document... 3 Target Audience... 3 Logging on to NBADS...

More information

quick REF GUIDE Booking easyjet through Sabre Version: 2.3

quick REF GUIDE Booking easyjet through Sabre Version: 2.3 quick REF GUIDE Booking easyjet through Sabre Version: 2.3 122014 Create a booking Display easyjet flights among other airlines in the City Pair Availability (CPA) - easyjet availability does not indicate

More information

American Express Online powered by Concur Travel. Helpful Hints: Tips & Tricks. Page 1 of 11

American Express Online powered by Concur Travel. Helpful Hints: Tips & Tricks. Page 1 of 11 American Express Online powered by Concur Travel Helpful Hints: Tips & Tricks Page 1 of 11 American Express Online powered by Cliqbook Helpful Hints: Tips & Tricks Flight Status...2 Adding a Travel Arranger...2

More information

FedEx Billing Online PDF Help Guide Invoiced Customers

FedEx Billing Online PDF Help Guide Invoiced Customers FedEx Billing Online PDF Help Guide Invoiced Customers Table of Contents Introduction... 2 Logging In/Your Account Summary... 3 Viewing... 5 Approving and Notifying... 9 Canceling Approvals... 14 Paying...

More information

American Express Online (AXO) Reference Guide For Saint Louis University

American Express Online (AXO) Reference Guide For Saint Louis University American Express Online (AXO) Powered by Cliqbook Reference Guide For Saint Louis University July 2006 V1.4 0 Welcome to AXO / powered by Cliqbook. This is Saint Louis University s designated corporate

More information

Account Maintenance Guide. April 2014

Account Maintenance Guide. April 2014 April 2014 This page intentionally left blank 2014 Travelport Inc. 2 April 2014 Introduction... 5 Create Travelport Rooms and More Account... 5 Agency Manager Account Creation... 6 Account Creation Step

More information

QuickStart Guide Concur Premier: Travel and Expense

QuickStart Guide Concur Premier: Travel and Expense QuickStart Guide Concur Premier: Travel and Expense Proprietary Statement This document contains proprietary information and data that is the exclusive property of Concur Technologies, Inc., Redmond, Washington.

More information

E ticket industry default Effective from June 1 st, 2008

E ticket industry default Effective from June 1 st, 2008 E ticket industry default Effective from June 1 st, 2008 May 22 nd, 2008 Version 1.0 E Ticket Industry default- Brussels Airlines Travel Agents procedures Version 1-23/05/2008 1 Table of contents 1 Introduction...3

More information

STX Beacon User Guide Tickets

STX Beacon User Guide Tickets STX Beacon User Guide Tickets 3 Ticket List: Tickets 4 Ticket Detail 5 New Ticket: Create New 5 New Ticket: Services 6 New Ticket: Products 6 New Ticket: Other 7 New Ticket: Other: Selling a Package 7

More information

How do I Sell A Used Item? How do I Close a Repair with Inventory Used? How do I Reprint Barcode Label? How do I edit Clock In/Out entries?

How do I Sell A Used Item? How do I Close a Repair with Inventory Used? How do I Reprint Barcode Label? How do I edit Clock In/Out entries? 1 How do I Sell A Used Item? Mouse over the List tab on the Dashboard. Click on Used Phone. Scroll through the list or enter item name or IMEI number in the search bar. Once item is found, click on the

More information

a) Galileo FeeNett reads information already entered by you into the PNR this minimises double entry and any risk of errors.

a) Galileo FeeNett reads information already entered by you into the PNR this minimises double entry and any risk of errors. Galileo FeeNett Frequently Asked Questions 1. What is Galileo FeeNett (GFNT)? This is a tool developed by Galileo Southern Cross and enett to enable consultants to charge a customer s credit/charge card

More information

Bank OnLine Commercial Administrator User s Guide

Bank OnLine Commercial Administrator User s Guide Bank OnLine Commercial Administrator User s Guide Rev12-15 P.O. Box 6469 Corpus Christi, Texas 78466-6469 Cash Management E-mail: CashManagement@AmericanBank.com Support Team: (361) 653-5296 Sales Team:

More information

Amadeus Claims Handbook

Amadeus Claims Handbook Amadeus Claims Handbook Global Customer Services Submitting a Claim Customer Handbook Learn more about: The Amadeus Fare Guarantee The type of claims Amadeus will accept for review 2 Document control Company

More information

Update Software OpenEdge HostPay Integration Guide

Update Software OpenEdge HostPay Integration Guide Update Software OpenEdge HostPay Integration Guide Customers switching to HostPay should be on VinNOW version 2110.5.31 or greater. In order to determine what version you are on, from the VinNOW login

More information

TAP Portugal. Responsible Booking Policies. Booking Procedures and Consequent Penalties

TAP Portugal. Responsible Booking Policies. Booking Procedures and Consequent Penalties TAP Portugal Responsible Booking Policies Booking Procedures and Consequent Penalties May 2014 Introduction The purpose of this document is to inform our agency partners about existing rules and recommended

More information

Cathay Pacific Airways Dragonair. BSP Electronic Miscellaneous Document (EMD) for Travel Agents

Cathay Pacific Airways Dragonair. BSP Electronic Miscellaneous Document (EMD) for Travel Agents Cathay Pacific Airways BSP Electronic Miscellaneous Document (EMD) for Travel Agents Prepared by: Sales & Distribution Last updated: Jan2014 Version: 1.4 1 P a g e Table of Contents 1 Introduction... 3

More information

Department of Defense Travel Card Citibank Electronic Access System. APC Setup Guide

Department of Defense Travel Card Citibank Electronic Access System. APC Setup Guide Department of Defense Travel Card Citibank Electronic Access System APC Setup Guide Version 6.0 18 December 2008 Introduction This guide was developed to allow you to effectively use Citi s EAS. You will

More information

Guide to online booking and having tickets issued

Guide to online booking and having tickets issued Guide to online booking and having tickets issued Search. As shown on Figure 1 the www.aeroflot.ru hyperlink points to the main page of the website from where you can navigate to the section of the site

More information

NEW FEATURE OVERVIEW SPRINGCM S APPROVAL WORKFLOW TOOL (AKA ROUTING AND APPROVAL WORKFLOW)

NEW FEATURE OVERVIEW SPRINGCM S APPROVAL WORKFLOW TOOL (AKA ROUTING AND APPROVAL WORKFLOW) NEW FEATURE OVERVIEW SPRINGCM S APPROVAL WORKFLOW TOOL (AKA ROUTING AND APPROVAL WORKFLOW) SpringCM is deploying a new series of enhancements to the Approval workflow. Approval Workflows is a core platform

More information

Concur Travel & Expense Frequently Asked Questions

Concur Travel & Expense Frequently Asked Questions What is Concur Travel & Expense? How do I log in to Concur Travel & Expense? What should I do the first time I log into Concur Travel & Expense? What are the required fields on the profile page? What if

More information

Travel Management System (TMS) FAQ s

Travel Management System (TMS) FAQ s Table of Contents Your TMS (Concur) Profile... 3 How do I update my email address?... 3 How do I update my password?... 3 What is a DHS Redress Number in the Travel Preference section of the Profile?...

More information

Merchant Interface Online Help Files

Merchant Interface Online Help Files Merchant Interface Online Help Files Table of Contents Merchant Interface Online Help Files... 5 Tools... 6 Virtual Terminal... 7 Submit a Credit Card Charge... 7 Submit a Credit Card Refund... 9 Submit

More information

MANAGING YOUR SCENTSY FAMILY PAY PORTAL ACCOUNT

MANAGING YOUR SCENTSY FAMILY PAY PORTAL ACCOUNT MANAGING YOUR SCENTSY FAMILY PAY PORTAL ACCOUNT - 1 - Table of Contents Fund Transfer Transferring Funds to a Prepaid Card 3 Transferring Funds From a Prepaid Card 7 Transferring Funds to a Bank Account

More information

Completing your CTM Online - RESX Profile

Completing your CTM Online - RESX Profile Completing your CTM Online - RESX Profile Your CTM Online profile information is used to complete online bookings and agent-assisted bookings. Note! Whether booking travel through Enterprise, or directly

More information

Guide to PanAm Agent and Online Booking Tool Services!

Guide to PanAm Agent and Online Booking Tool Services! Guide to PanAm Agent and Online Booking Tool Services Sections: 1. Getting Started with PanAm 2. Booking with An Agent 3. TripCase 4. Online Booking Tool - Logging In & Completing Your Profile 5. Book

More information

Loyalty Program Guide

Loyalty Program Guide Loyalty Program Guide 110911 2011 Blackbaud, Inc. This publication, or any part thereof, may not be reproduced or transmitted in any form or by any means, electronic, or mechanical, including photocopying,

More information

PNR PRICING & TICKETING GUIDE

PNR PRICING & TICKETING GUIDE PNR PRICING & TICKETING GUIDE H O N G K O N G T E L 2 9 6 0 8 9 9 9 F A X 2 5 6 3 5 3 6 5 M A C A U T E L 0-8 0 0-9 5 2 h t t p : / / w w w. a b a c u s h k. c o m AUTO PNR PRICING Single Lowest Fare Step

More information

Fall 2013. Quick Reference Guide. Organizational and Talent Development. General End Users All SJCD Employees (Level One)

Fall 2013. Quick Reference Guide. Organizational and Talent Development. General End Users All SJCD Employees (Level One) Organizational and Talent Development Quick Reference Guide General End Users All SJCD Employees (Level One) Fall 2013 San Jacinto College District General End-User Training for All SJCD Employees Page

More information

Light Fare User Guide for Travel Agencies

Light Fare User Guide for Travel Agencies Light Fare User Guide for Trael Agencies Finnair introduces Light, new most economical ticket type for passengers traelling with hand baggage only in Europe and Middle East, excluding Russia Table of Contents

More information

Electronic Miscellaneous Document (and / or) Amadeus Airline Ancillary Services

Electronic Miscellaneous Document (and / or) Amadeus Airline Ancillary Services Electronic Miscellaneous Document (and / or) Amadeus Airline Ancillary Services Guidelines for Travel Agencies 11 October 11, 2013 INDEX 1 WHAT IS AN EMD?...5 What is the difference between an Associated

More information

Table of Contents. Manual for Core Staff - Equipment/Scheduling Core Facilities

Table of Contents. Manual for Core Staff - Equipment/Scheduling Core Facilities Table of Contents 1. Overview 2. How do I manage my account? 3. Equipment Scheduling Workflow Overview 4. Equipment Scheduling Walk Through a. How do I access the list of calendars available for scheduling?

More information

Bizconferencing Service

Bizconferencing Service Bizconferencing Service Welcome! Thank you for using Dialog Bizconferencing Service, the flexible and cost effective Conference Solution that is secure and easy to use anytime, anywhere! This requires

More information

USER MANUAL (PRO-CURO LITE, PRO & ENT) [SUPPLIED FOR VERSION 3]

USER MANUAL (PRO-CURO LITE, PRO & ENT) [SUPPLIED FOR VERSION 3] Pro-curo Software Ltd USER MANUAL (PRO-CURO LITE, PRO & ENT) [SUPPLIED FOR VERSION 3] CONTENTS Everyday use... 3 Logging on... 4 Main Screen... 5 Adding locations... 6 Working with locations... 7 Duplicate...

More information

Amadeus Training. Training

Amadeus Training. Training Amadeus Training Training Amadeus The Leader in Travel Technology Training Amadeus offers a range of courses to meet your training needs. Courses are structured to provide competency in the use of Amadeus

More information

JORAM 3.7 Administration & Monitoring Tool

JORAM 3.7 Administration & Monitoring Tool JORAM 3.7 Administration & Monitoring Tool User Guide Author: Alexander Fedorowicz Date: October 26, 2003 Overview The JORAM Administration & Monitoring Tool (jamt) is a graphical user interface which

More information

EXCEED IEP Goals Product Screen

EXCEED IEP Goals Product Screen The Goals product screen is used when you need to document the goals the student will be working towards during the course of their IEP. The Events screen displays with the Current and Upcoming Events

More information

Amadeus Virtual MCO User Guide

Amadeus Virtual MCO User Guide Amadeus Virtual MCO User Guide Introduction to Amadeus Virtual MCO The Automated Miscellaneous Charges Order (MCO) solution, enabling agent to Provide to the customer services in addition to the trip,

More information

Middletown Public Schools Technology Department

Middletown Public Schools Technology Department Creating an IEP in TIENET How to log in Go to www.ri.net/middletown Click on the TIENET button to access the log-in page TIENET can also be accessed by going directly to http://www.tienet.ws/ Click Here

More information

< Effective since 12 th February 2012 > Cathay Pacific Airways And Dragonair. Electronic Ticketing for Travel Agents

< Effective since 12 th February 2012 > Cathay Pacific Airways And Dragonair. Electronic Ticketing for Travel Agents < Effective since 12 th February 2012 > Cathay Pacific Airways And Dragonair Electronic Ticketing for Travel Agents Prepared by: Sales & Distribution Last updated: Jan 2012 Table of Contents 1. INTRODUCTION...

More information

PaymentNet Federal Card Solutions Cardholder FAQs

PaymentNet Federal Card Solutions Cardholder FAQs PaymentNet Federal Card Solutions It s easy to find the answers to your questions about PaymentNet! June 2014 Frequently Asked Questions First Time Login How do I obtain my login information?... 2 How

More information

Single Property Website Quickstart Guide

Single Property Website Quickstart Guide Single Property Website Quickstart Guide Win More Listings. Attract More Buyers. Sell More Homes. TABLE OF CONTENTS Getting Started... 3 First Time Registration...3 Existing Account...6 Administration

More information

IAR Reference Guide. Have Questions? Email: CSCHelp@arccorp.com Phone: 703-816-8003

IAR Reference Guide. Have Questions? Email: CSCHelp@arccorp.com Phone: 703-816-8003 IAR Reference Guide Have Questions? Email: CSCHelp@arccorp.com Phone: 703-816-8003 Accessing IAR 1. To access IAR, open your browser and navigate to the ARC Web site, at www.arccorp.com. 2. Click the My

More information

100% e-ticketing Frequently Asked Questions

100% e-ticketing Frequently Asked Questions 100% e-ticketing Frequently Asked Questions 1. The 100% electronic ticketing initiative 1.1 Where is the deadline coming from? 100% electronic ticketing is one of the five focus areas in the IATA Simplifying

More information

FORD MOTOR COMPANY OF AUSTRALIA LTD

FORD MOTOR COMPANY OF AUSTRALIA LTD Microcat MARKET Ford Australia User Guide Product developed and supported by: Catalogue information provided by: FORD MOTOR COMPANY OF AUSTRALIA LTD Contents Getting started... 2 Microcat MARKET overview...

More information

quick REF GUIDE Booking easyjet through Amadeus Version 2.2

quick REF GUIDE Booking easyjet through Amadeus Version 2.2 quick REF GUIDE Booking easyjet through Amadeus Version 2.2 032014 CREATE A BOOKING AMADEUS NEUTRAL AVAILABILITY AN10NOVLONBCN The standard availability entry. easyjet availability is integrated with other

More information

ONLINE TEST ADMINISTRATION

ONLINE TEST ADMINISTRATION PROJECT PHOENIX EduTrax Instructional Management Solution Phoenix/EIM ONLINE TEST ADMINISTRATION QUICK GUIDE & ILLUSTRATED HELP Version 1.5.1.1 The online testing module allows a teacher to administer

More information

As your financial institution completes its system conversion, you

As your financial institution completes its system conversion, you QuickBooks Business Accounting Software 2007 2009 for Windows Account Conversion Instructions Converting from Direct Connect to Web Connect As your financial institution completes its system conversion,

More information

USING THE ADMIN MENU SELECTION IN THE MY MEMBERSHIP RECORD ONLINE

USING THE ADMIN MENU SELECTION IN THE MY MEMBERSHIP RECORD ONLINE USING THE ADMIN MENU SELECTION IN THE MY MEMBERSHIP RECORD ONLINE Moose International (MI) has developed special access for Administrators, Recorders, and Moose Legion Secretaries within the My Membership

More information

MiGS Merchant Administration Guide. July 2013 Software version: MR 29

MiGS Merchant Administration Guide. July 2013 Software version: MR 29 MiGS Merchant Administration Guide July 2013 Software version: MR 29 Copyright MasterCard and its vendors own the intellectual property in this Manual exclusively. You acknowledge that you must not perform

More information

NORWEGIAN Q&A version 2 September 2010. from Ticketless travel to Amadeus E-ticketing & BSP

NORWEGIAN Q&A version 2 September 2010. from Ticketless travel to Amadeus E-ticketing & BSP NORWEGIAN Q&A version 2 September 2010 from Ticketless travel to Amadeus E-ticketing & BSP Introduction The purpose of this document is to answer common questions and guide the travel agents when starting

More information

Functional Differences

Functional Differences Functional Differences AAA (triple A) between Sabre and Abacus April 2010 Overview This document provides a high level overview of the functionality and format differences between Sabre and Abacus. This

More information

Supply Chain Finance WinFinance

Supply Chain Finance WinFinance Supply Chain Finance WinFinance Customer User Guide Westpac Banking Corporation 2009 This document is copyright protected. Apart from any fair dealing for the purpose of private study, research criticism

More information

Galileo Content Builder Featuring RBC Insurance. User Guide

Galileo Content Builder Featuring RBC Insurance. User Guide Galileo Content Builder Featuring RBC Insurance User Guide Acknowledgement: This document was developed by Galileo by Travelport, Training and Development. Customer feedback is important to us. Please

More information

ONBASE OUTLOOK CLIENT GUIDE for 2010 and 2013

ONBASE OUTLOOK CLIENT GUIDE for 2010 and 2013 To install Outlook 2010/2013 client Note: NOT currently compatible with Windows 10. Make sure your version of outlook is 32bit if not reinstall your version of Microsoft Office to the 32bit version. Must

More information

Dear Business Partner,

Dear Business Partner, Dear Business Partner, In our continuous effort to update you with best practices, we would like to share with you some important tips while performing automated refunds in Amadeus system. Always refund

More information

Rx Medical. SMD Utility. Task Scheduler Configuration

Rx Medical. SMD Utility. Task Scheduler Configuration Rx Medical SMD Utility Task Scheduler Configuration This document contains important information for all Rx Medical users. Please ensure this document is circulated amongst all your staff. We suggest these

More information

emobile Bulk Text User Guide Copyright Notice Copyright Phonovation Ltd

emobile Bulk Text User Guide Copyright Notice Copyright Phonovation Ltd emobile Bulk Text User Guide Copyright Notice Copyright Phonovation Ltd Important Notice: The Information contained in this document is subject to change without notice and should not be construed as a

More information

Airline Rules for Domestic Non-Refundable Tickets Revised 4/27/09 CL (removed baggage rules)

Airline Rules for Domestic Non-Refundable Tickets Revised 4/27/09 CL (removed baggage rules) Airline Rules for Domestic Non-Refundable Tickets Revised 4/27/09 CL (removed baggage rules) Rules are subject to change at any time without prior airline notification. Use this as a guide only It is always

More information

CrossPointe.net Employee Portal User Guide For Employees

CrossPointe.net Employee Portal User Guide For Employees CrossPointe.net Employee Portal User Guide For Employees May 2012 v 1.0 Table of Contents Overview... 4 Logging In to the Portal... 5 Changing Your PIN... 6 Forgot Your PIN/Password?... 7 Navigating the

More information

Online Booking Guide September 2014

Online Booking Guide September 2014 Online Booking Guide September 2014 Contents GetThere Supported Browser Versions... 3 Connectivity and Response Time... 4 Introduction... 4 Logging In... 5 Travel Arranger Homepage... 6 More Than 50 Travelers...

More information

Schedule Change Introduction. General Information

Schedule Change Introduction. General Information Schedule Change Introduction General Information Schedule Change-Rule 240/80 or Schedule Irregularity for delayed flights (flights which have not been canceled) that qualify for a refund must be processed

More information

SuccessFactors Learning: Scheduling Management

SuccessFactors Learning: Scheduling Management SuccessFactors Learning: Scheduling Management Classroom Guide v 6.4 For SuccessFactors Learning v 6.4 Last Modified 08/30/2011 2011 SuccessFactors, Inc. All rights reserved. Execution is the Difference

More information

AT&T Online Fax User Guide Version 1.0

AT&T Online Fax User Guide Version 1.0 AT&T Online Fax User Guide Version 1.0 Welcome to AT&T Website Solutions SM We are focused on providing you the very best web hosting service including all the tools necessary to establish and maintain

More information

WebEx Meeting Center User Guide

WebEx Meeting Center User Guide WebEx Meeting Center User Guide For Hosts, Presenters, and Participants 8.17 Copyright 1997 2010 Cisco and/or its affiliates. All rights reserved. WEBEX, CISCO, Cisco WebEx, the CISCO logo, and the Cisco

More information

UOFL SHAREPOINT ADMINISTRATORS GUIDE

UOFL SHAREPOINT ADMINISTRATORS GUIDE UOFL SHAREPOINT ADMINISTRATORS GUIDE WOW What Power! Learn how to administer a SharePoint site. [Type text] SharePoint Administrator Training Table of Contents Basics... 3 Definitions... 3 The Ribbon...

More information

Manual. Version: 1.0.0

Manual. Version: 1.0.0 Manual Version: 1.0.0 Table of Contents I. INTRODUCTION... 3 II. INSTALLATION... 5 a. System Requirements... 5 b. Installation... 5 c. Configure PayPal IPN... 5 d. Cron Setup... 6 e. Upload Email Logo...

More information

Travelport Ticket Report

Travelport Ticket Report Travelport Ticket Report Application Version 4.0.6.0 Guide Version 1.4 18 April 2012 Travelport 1 Contents Travelport Ticket Report... 1 Application Version 4.0.6.0... 1 Guide Version 1.4... 1 Installing

More information

ADM Policy Air Algerie

ADM Policy Air Algerie ADM Policy Air Algerie 01 June 2014 We thank you for taking the time to read this and your continue support to AIR ALGERIE : In accordance of the IATA Resolution 850m (Passenger Agency Conference Resolution

More information

SCO C OT O T ICKE K T E ING 1

SCO C OT O T ICKE K T E ING 1 SCOOT TICKETING 1 Reservation Procedures for Electronic Ticketing Step 1: Check Fares (TZ files fares with ATPCO) FQSINSYD20JAN-TZ«SIN-SYD CXR-TZ SUN 20JAN13 SGD 9W 1/ 0/ 0 BA 3/ 0/ 3 CI 0/ 0/ 2 CX 0/

More information

Electronic Miscellaneous Document. LH Distribution Policy Guidelines for Travel Agencies

Electronic Miscellaneous Document. LH Distribution Policy Guidelines for Travel Agencies Electronic Miscellaneous Document LH Distribution Policy Guidelines for Travel Agencies 16 MAY 2013 INDEX WHAT IS AN EMD?... 4 What is the difference between an Associated versus a Standalone EMD?... 4

More information

Amerigroup Website User Guide for Providers: Provider Updates page 1

Amerigroup Website User Guide for Providers: Provider Updates page 1 Amerigroup Website User Guide for Providers: Provider Updates page 1 The tools for provider updates allow you to: Change and update o Basic information o Registration information o Practice information

More information

Concur - Create an Expense Report Last Updated: January 2015

Concur - Create an Expense Report Last Updated: January 2015 Concur Expense Report Expense reports are used to claim for individual reimbursements for staff, faculty, guest and students. This includes travel expenses (per diems) and/ or reimbursements for any out

More information

Using Flow Control with the HEAD Recorder

Using Flow Control with the HEAD Recorder 03/15 Using with the HEAD Recorder The HEAD Recorder is a data acquisition software program that features an editable Flow Control function. This function allows complex program sequences to be predefined,

More information

Job Streaming User Guide

Job Streaming User Guide Job Streaming User Guide By TOPS Software, LLC Clearwater, Florida Document History Version Edition Date Document Software Trademark Copyright First Edition 08 2006 TOPS JS AA 3.2.1 The names of actual

More information

Sign-up Tool User Manual

Sign-up Tool User Manual Sign-up Tool User Manual Getting started from the meeting organiser s perspective The Sign-up Tool allows those with appropriate permissions (Subject Coordinators and Project Owners) to create three different

More information

Icelandair. EMD A or S. For travel agents. Ancillary service

Icelandair. EMD A or S. For travel agents. Ancillary service Icelandair EMD A or S For travel agents Ancillary service October 20. 2013 2 DIFFERENCE BETWEEN ASSOCIATED (EMD-A) AND STANDALONE EMD (EMD-S) There are two types of EMDs, the standalone EMD (EMD-S) and

More information

BushSoft Accounts - Installation manual

BushSoft Accounts - Installation manual BushSoft Accounts - Installation manual You should have received a license file from BushSoft to be able to complete the installation. You will be prompted for this file at the end of the installation

More information

UMB Web Exchange. User s Guide

UMB Web Exchange. User s Guide UMB Web Exchange User s Guide UMB Web Exchange User Guide for Information Reporting, Check Management Check Inquiry and Check Stops, Check Management Positive Pay, and ACH Version 1.1 CONFIDENTIAL INFORMATION

More information

Creating an Event Registration Web Page with Special Features using regonline Page 1

Creating an Event Registration Web Page with Special Features using regonline Page 1 Creating an Event Registration Web Page with Special Features using regonline 1. To begin, enter www.regonline.com in your browser s address bar. A red arrow on each screen shot shows you where to place

More information

BulkSMS Text Messenger Product Manual

BulkSMS Text Messenger Product Manual BulkSMS Text Messenger Product Manual 1. Installing the software 1.1. Download the BulkSMS Text Messenger Go to www.bulksms.com and choose your country. process. Click on products on the top menu and select

More information

16.4.3 Lab: Data Backup and Recovery in Windows XP

16.4.3 Lab: Data Backup and Recovery in Windows XP 16.4.3 Lab: Data Backup and Recovery in Windows XP Introduction Print and complete this lab. In this lab, you will back up data. You will also perform a recovery of the data. Recommended Equipment The

More information

Amadeus Selling Platform All Fares Plus

Amadeus Selling Platform All Fares Plus Support Information Amadeus Selling Platform All Fares Plus User Guide YOUR USE OF THIS DOCUMENTATION IS SUBJECT TO THESE TERMS Use of this documentation You are authorized to view, copy, or print the

More information

SUCCESSFACTORS LEARNING USER OVERVIEW REFERENCE GUIDE

SUCCESSFACTORS LEARNING USER OVERVIEW REFERENCE GUIDE SUCCESSFACTORS LEARNING USER OVERVIEW REFERENCE GUIDE SuccessFactors, Inc. 4401 Wilson Boulevard, Suite 400 Arlington, VA 22203 Tel: (703) 678-0000 www.successfactors.com Confidential and Proprietary For

More information

FAQ Concur Travel. Fields marked [Required] (orange) must be completed to save your profile:

FAQ Concur Travel. Fields marked [Required] (orange) must be completed to save your profile: FAQ Concur Travel How do I log into Concur Travel? Go to www.fbhstravel.com - Click Book Travel in upper left corner Member ID: Your full email address Password: Existing Password If you wish to change

More information

1. Application Overview... 3. 2. System Requirements... 3. 3. Installation... 3. 4. Splash Screen... 4. 5. Registration Screen...

1. Application Overview... 3. 2. System Requirements... 3. 3. Installation... 3. 4. Splash Screen... 4. 5. Registration Screen... 1 P a g e Table of Contents 1. Application Overview... 3 2. System Requirements... 3 3. Installation... 3 4. Splash Screen... 4 5. Registration Screen... 5 5.1 Registration... 5 6. Login Screen... 7 6.1

More information