Sales Manual overview Page 3. About AccesRail 9B/450 Page 3. About this Sales Manual Page 3. Michigan Flyer Product Overview Page 4.

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1 March 2015

2 Table of content Sales Manual overview Page 3 About AccesRail 9B/450 Page 3 About this Sales Manual Page 3 Michigan Flyer Product Overview Page 4 Bus Range Page 4 Booking Classes Page 4 Participating GDS Page 4 Booking Process Page 5 Ticketing Page 5 Additional Information Page 5 Luggage Policy Page 5 Contact Information Page 6 2 P a g e

3 Overview About AccesRail 9B/450 AccesRail is specialized in intermodal travel and GDS distribution for Passenger Railways. Since 1998, AccesRail has made it possible to book rail on the airline primary screen displays of all important GDSs around the world through carrier code 9B. Today, AccesRail opens up new opportunities to over 120,000 IATA accredited travel agents around the world. By fostering Air-Rail cooperation, AccesRail helps increase the distribution and visibility of railway products by allowing them to interline or code share with any of the 260 airline IATA members. This allows railway companies to grow through cooperation strategies with airlines and to share the costs associated with system maintenance and development with the alliance of railway companies that make up AccesRail. In short, AccesRail is a seamless solution for partner railways who wish to interline or code share with any of the growing list of airlines already implemented with AccesRail. About this Sales Manual The purpose of this Sales Manual is to help Tour operating companies and travel industry professionals familiarize themselves with AccesRail and the booking process of intermodal Air-Rail tickets. In this document you will find information related to partners offering service between bus stations and airport stations as well as contact information should you require additional help. We hope this document helps you provide the highest quality of service to your customers. 3 P a g e

4 Michigan Flyer Product Overview Distribution: Standalone The Michigan Flyer bus service is available as a standalone booking with AccesRail 9B/450. Michigan Flyer offers bus service between the following Locations: Detroit Airport (DTW) Ann Harbour (ARB) East Lansing (LAN) Bus Range 9B flights Booking Classes Y: Economy class Participating GDS Abacus Amadeus Apollo Axess Galileo Infini Sabre Sirena Travel SITA TravelSky TOPAS Worldspan 4 P a g e

5 Booking Process All 9B ground transportation tickets are to be handled in your system just like any other airline ticket. For Michigan Flyer, please issue e-tickets. Use the same entry as you would for airline carriers. All 9B tickets are to be reported through your standard reporting process (BSP/ARC). This is literally an airline e-ticket and the motorcoach driver will have record of this pre-paid sale (as an e-ticket). Please provide your client a copy of GDS itinerary showing the segment ticketed. Ticketing When the trip purchase is completed, the passenger receives a document with his itinerary. The printout can either come from the airline, the GDS the travel agent or the Amadeus Itinerary Receipt (ITR). Airlines will make sure that customers collect the information on the Special Service Request (SSR) from the Travel Agent at the time of booking. Additional information Michigan Flyer tickets are valid for travel on the scheduled departure time indicated on the boarding pass. The passenger is guaranteed a seat since Michigan Flyer buses are never overbooked. Luggage Policy Michigan Flyer allows two checked bags and one carry-on, plus a purse or back pack, free of charge. To avoid extra charges for oversize or overweight baggage, each checked bag must: Weigh 50 pounds (23 kg) or less Not exceed 62 inches (157 cm) in total length + width + height 5 P a g e

6 Contact information For assistance, feel free to contact the AccesRail help desk. AccesRail Help Desk 8375 Bougainville, Suite 100 Montreal, Quebec H4P 2G5, Canada Hours of operation Mon to Fri: midnight to 5PM EST Tel: Fax: Check-in assistance 6 P a g e

Sales Manual overview Page 3. About AccesRail 9B/450 Page 3. About this Sales Manual Page 3. National Express Product Overview Page 4

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