Improvement & Support Team

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1 The Scottish Govermet Health Delivery Directorate Improvemet & Support Team

2 Natioal Improvemet Programmes: Buildig o the Experiece IST have bee ruig atioal improvemet programmes that egage with every NHS Board sice early 2005 (ad prior to this as the Cetre for Chage ad Iovatio). These atioal programmes are desiged to improve patiet experiece ad service delivery ad have icluded: Uscheduled Care Collaborative Plaed Care Improvemet Programme Diagostics Collaborative Scottish Primary Care Collaborative Commuity Health Idex Number Programme Eye Care Redesig ad Cataract Delivery Programme I additio to learig from the Scottish based programmes, IST look outwards to idetify the best evidece for service redesig ad collaborate with iteratioal leaders of idustry who pursue ad defie excellece ad Quality i Healthcare. They iclude the Istitute for Iovatio ad Improvemet, the Istitute for Healthcare Improvemet (IHI), ad the Advisory Board s Coucil of Iteratioal Hospitals. I all the work IST delivers, across the Istitute of Medicie s (IOM) defiitio for quality ad its six specific goals to esure cotiuous quality improvemet. They state that quality health care should be: Safe - helps cure the patiet istead of causig more ijury or discomfort Effective - provides the right services to the right people oly whe they really eed them Patiet-cetred - cosiders the patiet s prefereces ad requests i every health care decisio regardig diagosis ad treatmet Timely - provides treatmet quickly, reducig waits ad sometimes harmful delays Efficiet - targets the applicatio of resources (staff, supplies, equipmet) to maximize resource use ad avoid passig o costs to the patiet Equitable - esures that every patiet receives the same stadard of care regardless of geder, ethicity, geographic locatio ad socioecoomic status As the IHI advocates, by buildig will, geeratig ideas ad executig chage, the Improvemet & Support Team helps support the delivery of cotiuous quality improvemet i NHSScotlad.

3 THE IMPROVEMENT & SUPPORT TEAM SUPPORTS NHSSCOTLAND BY APPLYING QUALITY IMPROVEMENT SCIENCE TO PERFORMANCE CHALLENGES. The Improvemet & Support Team (IST) has three mai areas of activity: Desigig ad delivery of Natioal Improvemet Programmes i partership with NHSScotlad Developig Performace Support Programmes Workig i partership with NHS Quality Improvemet Scotlad ad others, to develop capacity ad capability for cotiuous quality improvemet. The Team s activities ad resources are aliged to the key priorities of the Cabiet Secretary for Health ad Wellbeig as expressed i the Better Health Better Care Actio Pla ad through the Heat Performace Framework. The Team supports the NHS through its expert kowledge of service improvemet, iovative ad leadig-edge practice ad by focussig o the spread ad sustaiability of evidece based improvemets. The Improvemet ad Support Team aim to support NHSScotlad to make services better for patiets ad their families. Quality Improvemet should be based o deliverig across all 6 dimesios: These are the 6 dimesios of quality as defied by the Istitute of Medicie.

4 NATIONAL IMPROVEMENT AND SUPPORT PROGRAMMES IST will have three Natioal Improvemet Programmes from April 2008: Metal Health Collaborative Programme i partership with NHS Greater Glasgow ad Clyde. Log-Term Coditios Collaborative Programme i partership with NHS Tayside, which will icorporate the fial wave of the SPCC programme. 18 Weeks Referral to Treatmet Time Improvemet Programme which is part of a itegrated delivery approach beig plaed across the Health Delivery Directorate ad will be developed i partership with NHS Lothia. PERFORMANCE SUPPORT PROGRAMMES I additio to Natioal Improvemet Programmes, IST develops ad delivers tactical support which addresses potetial performace issues to support NHS Boards to meet key HEAT targets. CAPACITY & CAPABILITY BUILDING I additio to providig support for service redesig, the Improvemet & Support Team hosts a series of evets, traiig sessios ad workshops which help build capacity for service redesig ad sustaiable improvemets. These evets are offered i a variety of locatios all over Scotlad ad iclude Core Improvemet Skills Traiig, Regioal ad Programme specific evets ad Master Classes. To fid out more please visit the IST website at: Delivery-Improvemet Questios ad commets to: Health Delivery Directorate Improvemet & Support Team The Improvemet & Support Team aims to support NHSScotlad through its expert kowledge of service improvemet, iovative ad leadig edge practice by a focus o the spread of evidece based sustaiable improvemets. Delivery-Improvemet

5 CONTINUOUS IMPROVEMENT TOOLKITS The Improvemet & Support Team recetly lauched the Cotiuous Improvemet Toolkit. Created for maagers, cliicias ad frotlie staff i NHSScotlad, the Toolkit is a geeric resource that ca be used for ay service improvemet work. It provides practical support, guidace ad traiig materials ad is built o the Cetre for Chage ad Iovatio Guide to Service Improvemet. Desiged ad peer-reviewed by a cross sectio of improvemet leaders the Toolkit is preseted i two sectios: Creatig a Improvemet Culture - which provides essetial kowledge o chage maagemet approaches ad cotiuous improvemet. Core Improvemet Tools - which provides the essetial tools ad techiques for service improvemet, icludig ewly released Lea tools for improvemet. To access the Cotiuous Improvemet Toolkit please visit: Delivery-Improvemet/2441/toolkits the select Toolkit 3 cotiuous improvemet toolkit Natioal Improvemet Programmes - support sustaiable delivery of key targets ad miisterial priorities. Cotiuous Improvemet Toolkits - created for maagers, cliicias ad frotlie staff i NHSScotlad to provide practical support, guidace ad traiig materials. Evets ad Traiig - are offered i a variety of locatios all over Scotlad to help build capacity for service redesig ad sustaiable improvemets. More iformatio about these ad the other areas of activity of the Improvemet & Support Team ca be foud o their website:

6 CHAIN IST also supports the availability of CHAIN as oe of oly two Scottish sposors of these importat ad useful etworks. Cotact, Help, Advice ad Iformatio Networks (CHAINs) are olie etworks for people workig i health ad social care i the public or private sector. They give people a simple ad iformal way of cotactig each other to exchage ideas ad share kowledge. CHAINs are multi-professioal ad cross orgaisatioal. There are curretly four mai CHAINs based aroud specific areas of iterest: Chai 1: Research ad Evidece-based practice Chai 2: Wideig Participatio i Learig Chai 3: Iovatio ad Improvemet Chai 4: Macmilla Cacer Care To joi CHAIN for free, or fid out more, please visit: or Crow copyright 2008 RR Doelley B /08

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