REQUEST FOR EXPRESSIONS OF INTEREST AFRICAN DEVELOPMENT BANK

Transcription

1 REQUEST FOR EXPRESSIONS OF INTEREST AFRICAN DEVELOPMENT BANK African Development Bank AFDB Temporary Relocation (Tunis) Information management and Methods department (CIMM) PB: Tunis Belvedere TUNISIA Corporate Information Management & Methods Department CIMM cc: Telephone: (+216) Fax : (+216) Expressions of interest are being requested for a Local Area Network (LAN) Administrator and L2/L3 Users Support Junior Consultant Brief description of the Assignment: The main objectives of this consulting assignment are: 1. Provide technical support services pertaining to Network and telecommunications technologies including voice and data (Internet, ) transmission as well as videoconferencing. 2. Repair and maintain Network and Telecommunications equipment in Tunis. 3. Assist in system configurations and provide support to users of Information Technology (IT) tools. 4. Provide Technical support to assist for the Datacenter migration/delocalization 5. Ensure L2 and L3 Network Operations Support to all sites in Tunis and Field Offices 6. Provide Technical support to all required works for the Datacenter migration/delocalization. Department issuing the request: Corporate Information Management & Methods Department CIMM Place of assignment: Tunis /Tunisia Duration of the assignment: 08 months Tentative Date of commencement: 01 May 2014 Detailed Terms of reference for the assignment: The TOR is in annex 1 below Deadline for applications: 14 March 2014 Applications to be submitted by to: j.kaliwata@afdb.org; cimm-recruitment@afdb.org cc: y.ghanmi@afdb.org; k.saidi@afdb.org; Any questions and requests for clarifications may be sent to: cimm-recruitment@afdb.org Please attach updated Curriculum Vitae on the basis of the template below: MODEL CURRICULUM VITAE (CV)

2 Title of the Assignment: Department: Surname: Birth Date: Address: Telephone: First Name: Nationality: Country: Are any of your family members (spouse/partner, father/mother, Yes No Brother/sister, Son/daughter, etc. employed in the African If «Yes», the Development Bank? following data must be provided Name Relationship Organization Unit Place of Assignment Language Level English French Other (specify) Read Written Spoken Key Qualifications: Please provide (i) a summary of your experience and training highlighting the most relevant for the proposed assignment, and (ii) the responsibilities which you exercised. Utilize one half-page maximum. Education (University Level and above only): Name of University - City - Country Period Diploma Obtained Main Topic / Major From To Professional Training:

3 Name of Training Institution- City - Country Type of Training Period Certificates or Diploma Obtained From From Employment Record: Begin with your most recent employment. For each job since your Master Degree achievement, please indicate: - Name of the Employer - Type of Activity/Business of the Employer - Title / Function - Place of Employment - Brief Description (three lines maximum) of main accomplishments and responsibilities Reference: Please indicate the name and address of three persons with no family relationship with yourself, familiar with your character and titles. I hereby certify that the responses which I provided above are all, to the best of my knowledge, true, complete and accurate. I acknowledge that an inaccurate statement or essential omission in a personal declaration or another document required by the African Development Bank might result in the rejection of my application, termination of my Contract or any other administrative sanction by the Bank. The African Development Bank may verify any statements which I made in this application. Date: Signature :

4 ANNEX 1: TERMS OF REFRENCE RECRUITMENT OF JUNIOR CONSULTANT MAN/WAN NETWORK ADMINISTRATOR 1. INTRODUCTION / BACKGROUND The African Development Bank Group (AFDB) is a regional multilateral development finance institution established in 1963 with a mandate to further the economic development and social progress of African countries, individually and collectively. The Bank has approximately over 2000 staff members, who have been recruited from a wide geographic area only limited by membership in the Bank. There are currently 78 different nationalities from Africa, Asia, Europe and the Americas represented within the Bank making the institution multicultural in every sense of the word. The Bank has two official languages: English and French. It co-operates with a large network of international development partners. Corporate Information Management & Methods Department (CIMM) The strategic objective of the Corporate Information Management department (CIMM) at the Bank is to align the IT delivery strategy along with the Bank s business strategy, to increase the organizational effectiveness through efficient use of the Information Systems (IS). Under the leadership of the Bank s Information System s Director, CIMM department is mandated by the Bank to deliver the best possible IT services for Bank staff, and help achieve the results that will get the Bank closer to accomplishing its development goals 2. OBJECTIVES OF THE ASSIGNMENT The main objectives of this consulting assignment are: 1. Provide technical support services pertaining to Network and telecommunications technologies including voice and data (Internet, ) transmission as well as videoconferencing. 2. Repair and maintain Network and Telecommunications equipment in Tunis. 3. Assist in system configurations and provide support to users of Information Technology (IT) tools. 4. Provide Technical support to assist for the Datacenter migration/delocalization 5. Ensure L2 and L3 Network Operations Support to all sites in Tunis and Field Offices 6. Provide Technical support to all required works for the Datacenter migration/delocalization. 3. MAIN ACTIVITIES AND DELIVERABLES Under the administrative authority of the Global Network and Telecommunications Services Division (CIMM.3) in Tunis, the incumbent s specific tasks will be as follows:

5 Operate and maintain the VSAT system and provide related support services. Provide technical assistance to the team at Headquarters responsible for the installation, maintenance and support of the Wireless Area Network (WAN), including voice, data and videoconference transmission. Provide assistance to Fields Offices IT officer and resolve problems with regard to the Network Ensure the adjustment, repair or replacement of defective equipment through own intervention or by returning it to suppliers for service or repair. Use test equipment, including basic computer monitoring tools. Work together with Senior Engineers from Headquarters in order to conduct investigations and tests to circumscribe and correct problems. As a true team player, develop, enhance and put in place means aimed at enhancing the smooth functioning and the effectiveness of products, as well as the quality of services provided to both internal and external clients. Compile statistics on users calls pertaining to voice, fax, data and videoconference facilities through the VSAT connection. By ensuring the Help Desk function, provide support to users of Network, telecommunications and IT tools. Responsibility for creating and maintaining a healthy and adequate work environment and Perform any other tasks as required Ensure all incidents and service requests are recorded in the ITSM tool. Manage communications / network hardware and software configuration(s) ensuring that all standards are observed and procedures are carried out in a timely manner. Ensure that system hardware and software problems are investigated, diagnosed and resolved. Investigate complex violations referred handling issues imaginatively, efficiently and professionally, obtaining factual information, and formulating opinions regarding exposed violations, through interview with all levels of staff. Investigate system access enquiries referred by support staff and all enquiries relating to information security, Assist in the assessment of the potential impact on existing access security mechanisms of specific planned technical changes, in order to help ensure that potential compromise or weakening of existing security controls is minimized. Analyze site survey reports and develop specifications of requirements and plans for installation and commissioning of hardware and software. As directed, carry out defined tasks associated with the planning, installation, upgrade, operation, control and maintenance of the organization s network, utilizing the appropriate tools and test equipment Ensure that network equipment IOS and configurations are backed up and saved in a safe environment at regular basis usable in case of major issue. Investigate and diagnose complex network problems, working with users, other staff and suppliers as appropriate. Maintain auditable records and assist in the preparation and maintenance of other documentation such as business recovery plans, particularly in the data collection and compilation / production / distribution phases of the exercise. Monitor bandwidth use, analyze traffic patterns and volumes, and determine impact/implications of issues. Provide physical connections to the corporate LAN as required.

6 Provide regular feedback on network performance, both in general and against specific service levels. Use network management systems software and appropriate analysis equipment to collect routine network load statistics, model performance, and create reports, including proposals for improvement. 4. ADMINISTRATION/REPORTING : The junior consultant will report to the Division Manager, Global Network and Telecommunications Services (CIMM.3). 5. DURATION OF THE ASSIGNMENT The assignment period is expected for seven (08) months. 6. QUALIFICATIONS AND EXPERIENCE REQUIRED The successful candidate will have the following qualifications: At least a Master s degree in Computer Science or Information Systems or Electronics, or an equivalent diploma with strong knowledge of IT Networks and Telecoms Networks; Minimum 3 years of professional IT Networks and Telecoms or related experience, gained within a similar position; Proficient with VPN/DMVPN protocols and their efficient integration/implementation Proficient with routing and Switching Campus network with VLAN technologies Proficient with Cisco Routing and Switching equipment with (ASR1000 series, ISR1900/2900/3900 series, Cat 4500 series, 6500 series, Nexus 7000 Series, Cat 3560/3750/2960. Proficient with networking and Communication technologies including the planning and management of the interaction between two or more networking systems, computers or other intelligent devices (E.g. ISDN, Ethernet, TCP/IP); Knowledge at the associate to intermediate level of TCP/IP networks, WAN protocols, wiring and cabling, and network management solutions; Experience with Network Traffic Monitoring and Diagnostic Tools; Experience and/or knowledge with QoS implementations, VoIP, WAN switching and routing, load-balancing and application-delivery solutions; Aware of VSAT and IPBX technologies; Aware of ITIL concepts and general framework; Strong computer skills and ability to use standard technology packages and Bank s standard software (word, excel, outlook, Power Point, MS Projects, etc ); and Ability to communicate (verbal and written) effectively in English or French, Knowledge of a range of Telecommunications and Network Services with particular emphasis on: a. Cisco Certified Network Associate/Professional (CCNA/CCNP) b. ITIL Intermediate: Service Capability c. Knowledge in Microsoft servers solutions is an advantage. d. Knowledge and experience of the bank ICT infrastructure is an advantage Ability to work under pressure and hit deadlines. written and verbal communication is required

7 interpersonal skills coupled with a collaborative style Exceptional communication skills, including issue resolution, negotiation and conflict management Must have ability to work autonomously and proactively A strong orientation towards goal achievement Broadly skilled in information and communications technology Knowledge of various Information Technology platforms (Client/Server, Data Warehouse, Internet/Intranet, Electronic Commerce, Mainframe) and how each fits within and/or complements the enterprise architecture. Strong verbal, written, presentation and customer service skills (clarity of messages, crispness in delivery, timeliness, and accuracy) required. The ability to adapt to the requirements of the customer, the needs of the sponsors, its environment and people working on it to ensure a successful outcome 7. LOCATION OF THE POSITION The work will be carried in TUNIS, TUNISIA, at the Bank Temporary Agency Relocation. 8. REMUNERATION The remuneration will be based on the junior consultant experience and the Bank GUIDELINES ON INDIVIDUAL JUNIOR CONSULTANTS REMUNERATION.