1 S11501, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. JOB SUMMARY Serves as a Management Intern in the Office of Technology (Office) at the Metropolitan Washington Airports Authority (Airports Authority). Serves as a first level Management Intern which is intended to lead to second level upon successful performance after twelve months. Is assigned to work in one of three Departments within the Office: Enterprise Business Innovation & Analytics (EBIA), Applications Development, or Technology Operations. Work typically involves learning while performing a range of basic professional information technology (IT) duties and involves expanding one s knowledge and capabilities and acquiring and improving skills. As experience is gained and ability to handle more complex assignments is demonstrated, more complex and independent work is authorized. Performs related functions. DUTIES Performs basic professional IT duties under the direct supervision of a higher graded IT staff member or manager while learning about the Airports Authority and the Office of Technology and its functions. Examples of duties include but are not limited to: Business Innovation & Analytics --Works with Software Engineers, Analysts, and BI/Data Specialists in web development, intranet and internet applications development, and Business Intelligence solutions for the Airport Authority. --Executes application (app) development projects across the domains of mobile technology, the web, and intranet. Partners with the Enterprise Architecture (EA) team to understand the goals, processes, and technology requirements for developing apps in a Service Oriented Architecture (SOA) platform on a cloud infrastructure and works closely with developers on the EBIA team and other Office staff to deliver cross domain solutions. --Develops and maintains applications to analyze data from disparate source systems to implement and integrate Business Intelligence (BI) solutions for the Airports Authority. Participates in the design, development, and implementation of strategic data initiatives, such as enterprise data warehouse (EDW), master data, data governance, data quality, meta data management, and data marts. Coordinates work with Applications Development, as necessary. ERP and Business Applications --Works with managers, ERP Functional Leads, Business Analysts, and other staff of the three Divisions (ERP, Business Applications, and Applications Support) in the design and development of ERP Oracle ebusiness Suite products, bolt-on integrations, existing legacy systems, and other applications. --Works on Oracle ERP solutions and a range of commercial-off-the-shelf (COTS) and custom business applications that are based primarily on Microsoft and Oracle technologies, including their administration, configuration, maintenance, system integration testing, backup/disaster recovery, troubleshooting, and upgrading. Helps ensure high availability, integrity, security,
2 S11501, page 2 compliance and other key characteristics/attributes needed for effective business applications operation and administration of the Airports Authority --May work with Department personnel on the planned upgrade of the existing system components (such as EBS R to 12.2). Technology Operations/Information Security --Works within Server Administration, Database and Network Operations, and Security Divisions. --Monitors and maintains Windows and Linux server operating systems and additional server components. Designs, develops, tests, debugs, and implements operating system components, software tools, server hardware, system components and utilities required for the operation, maintenance and control of the Airports Authority s technology systems. Helps ensure the computer system server infrastructure is in good operating order and in accord with business requirements. May trouble shoot and diagnose problems and assist with complex problem analysis procedures in response to trouble reports. --Performs Oracle Database and Oracle Application Server database administration tasks including patching, upgrading, performance tuning/optimization of databases, and improving Input/Output (I/O) performance to ensure that: (a) database configurations meet Airports Authority standards and industry best practices; (b) patches are applied on a timely basis; (c) data integrity and security are maintained; (d) backups are performed as scheduled or deemed necessary; and (e) upgrades are made. --Manages networked systems used for the transmission of information in voice, data and/or video format, including the planning, analysis, design, development, modification, configuration, installation, integration, maintenance testing, ensuring operational integrity, and backup for the systems. Installs, configures, and troubleshoots network equipment such as routers, switches, firewalls, load balancers, cabling systems, modems, multiplexers, and concentrators. Assists in the identification and analysis, and the correction of network related problems to include security measures. --Works with the Organization Development Program Coordinator (Coordinator) in the Office in the creation of an individual development and performance plan. Identifies weakness and strengths in education/training and experience and creates an 18-month plan. Participates in quarterly reviews of performance. --Communicates and interacts effectively with internal and external business contacts including, but not limited to, other members of the unit/team, other Airports Authority employees (such as executives, managers, supervisors, professionals, and support staff), applicants, and occasionally vendors or suppliers. --Uses a computer and (a) modern office suite software (such as MS Office) for various applications such as, but not limited to, planning/scheduling, communicating ( ), word
3 S11501, page 3 processing, manipulating data (databases and spreadsheets), and preparing charts/graphics and presentations, (b) enterprise software for time and attendance reporting and other functions, and (c) specialty systems/software for various Office functions. --May operate a motor vehicle on and off the airport complexes, to attend meetings, visit job sites, and perform related functions. --*Performs other duties as assigned.* Critical features of this job are described under the headings below. They may be subject to change through reasonable accommodation or otherwise. MINIMUM QUALIFICATIONS (MQs) To be rated qualified for this job, an applicant must meet all of the MQs listed below at the time of vacancy announcement closure. 1. A bachelor's degree in any field providing a strong foundation for successful performance of the DUTIES in this job description, or an equivalent combination of education, experience and training that totals four years. 2. Two years (24 months) of progressively responsible work experience in IT, including: (a) developing projects across the domains of mobile technology, the web, and intranet, OR (b) designing, developing, and implementing business applications and strategic data initiatives, such as enterprise data warehouse (EDW), master data, data governance, data quality, meta data management, and data marts; OR (c) performing database and application server database administration; OR (d) monitoring and maintain server operating systems and additional server components. A Master s Degree in Computer Science, Computer Engineering, Management Information Systems, Information Technology, or a related field may be substituted for these two years of experience. PREFERRED QUALIFICATIONS The qualifications listed below (if any) are preferred and may be considered in the selection process, but are not required to be rated qualified for this job. 1. Knowledge of Microsoft and Oracle technology including Service Oriented Infrastructure (SOI), Microsoft Office, Oracle and Microsoft databases and Enterprise Service Bus technology.
4 S11501, page 4 2. Knowledge of Information Technology Infrastructure Library (ITIL) and ITIL certification. 3. PMP certification from Project Management Institute. KNOWLEDGE, SKILLS, ABILITIES, AND OTHER FACTORS (KSAOs) The following KSAOs are required for successful performance of this job and are a basis for rating and ranking applicants who are found to meet the MQs. Local, Federal, airport industry or Airports Authority specific bodies of knowledge listed below may be acquired on the job, typically; ability to rapidly acquire them is required at the time of vacancy announcement closure. 1. Knowledge of application development lifecycle, IT infrastructure, project management lifecycle, web development, or other IT technologies for the design, develop and implement applications/ systems. 2. Skill in problem solving to select, organize, and logically process relevant information (verbal, numerical, or abstract) to solve a problem. This includes the ability to recognize subtle aspects of problems, identify relevant information, and make balanced recommendations and decisions. Examples include planning one s own work consistent with assignments, priorities and other guides; identifying technical issues that pose a risk to technology projects and working with business stakeholders and IT staff to minimize and/or eliminate risks; integrating and developing solutions across different technologies; and analyzing data and work from established procedures within the organization to work on technical facets of major technology projects and translate business requirements into sprint story boards or technical design specifications. 3. Interpersonal skills to interact effectively with business contacts in a businesslike, customer service-oriented manner. 4. Skill in oral communication to understand verbal information (including instructions, descriptions, and ideas), and to express such information verbally so that others will understand, and concerning some issues, be convinced or persuaded. This includes the ability to encourage effective oral communication by others, such as business stakeholders and project managers regarding their applications and IT needs. 5. Skill in written communication to understand written information (including instructions, descriptions, and ideas) and to express such information in writing so that others will understand, and concerning some issues, be convinced or persuaded. This includes preparation of status reports and translating business requirements into executable sprint packages or technical design specifications. 6. Skill in using a computer and (a) modem office suite software (such as MS Office) to plan, schedule, communicate, word process, prepare and develop reports, and perform research (Internet use, as in searching for recruiting sources on websites), (b) ERP software for requisitioning items, time and attendance, payroll, etc., and (c) special systems/software for
5 S11501, page 5 various functions, such as HR information, applicant tracking, personnel transaction processing, etc. 7. Ability to rapidly acquire knowledge of, and then skillfully use, Airports Authority-specific processes, procedures, practices, systems and other standards and guides pertinent to assigned functions. RESPONSIBILITY In this developmental position is responsible for performing assigned functions within the Office of Technology while building knowledge and skills to perform higher level IT work. Work assists the mangers and staff within the Office in completing their work. Reports to higher grade staff member or manger within the Office (Supervisor) who makes assignments in terms of defined functions or objectives indicating overall priorities and provides special instructions, as needed. The incumbent works within established procedures on a dayto-day basis in while keeping the Supervisor informed of problems and possible sensitive issues. The Supervisor works with the incumbent to resolve problems or issues. Completed work is reviewed in terms of progress in knowledge and skill development as well as provision of a viable products and meeting established objectives, adequacy, conformance with established Office policies and procedures, sufficiency of documentation, customer service and such other factors as specific performance management goals and objectives. Guidelines include Office policies, procedures, and standards (e.g. Office of Technology Standards, Change Management Process, Root Cause Analysis Procedure, Technology Advisory Committee Project Submittal Procedure, Electronic Communications System Policies, and Enterprise Technology Management Policies, etc.); Information Technology Infrastructure Library (ITIL): PMO best practices; Systems Development LifeCycle (SDLC); and project management lifecycle. When multiple guidelines are present or conflict, or specific guidelines are not present or clear, the incumbent consults Supervisor or a higher grade staff member in selecting and applying the most applicable guideline(s) and in devising terms and conditions tailored to the specific procurements. EFFORT The work is primarily sedentary; incumbent may sit for extended periods while doing desk work, however, moves about when working in the field/at a job site other than in the office. Regularly uses a computer and other office machines. Communicates by and telephone frequently. Expresses oneself clearly in formal presentations. In driving, operates vehicle using judgment in consideration of weather, traffic and other factors. WORKING CONDITIONS Works primarily in an adequately lighted, ventilated and temperature controlled office and conference rooms. Visits field job sites/computer rooms where may be exposed to varied temperature conditions and dust/grease/dirt. May be subject to job pressures related to managing a large number of diverse issues, sudden reprioritizing of deadlines, and managing considerations that impinge on technical work. OTHER SIGNIFICANT JOB ASPECTS None