Select IT Consulting Services RFP Technical and Network Support Specialist Services (Lot Group C)

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1 Computer/Application Support Specialist Computer/Application Support Specialist 1 Typical Functions: Preferred This function requires business work experience with Windows XP, IT experience, work experience with Office Productivity Suites and Commercial Off-the-Shelf applications. The following job requirements are specific for this job: Installation and maintenance of new and redeployment of PC s, printers and PDA devices; Perform User account and LDAP account creation; Install, configure and/or customize software and ensures that the configurations meet agency requirements; Monitor Help Desk Problem Tracking Systems for end user requests; Provide application support for Microsoft Office Applications; Participates in the decommissioning of computer equipment including: performing all aspects of the surplus process for PC disposal including identifying equipment, filling out all necessary forms and oversee the removal of retired equipment. Associate s degree in business, MIS or computer science A+ Certification is desirable 1-2 years general IT experience 1-2 years business work experience with Windows XP 1-2 years business work experience with Office Productivity Suites, Commercial Off-the-Shelf applications, Web-based application installations and Microsoft Active Directory structures Preferred Desktop Support Specialist Desktop Support Specialist 2 This function requires business work experience with Windows XP in a large scale environment, IT experience in a large scale environment, work experience with Office Productivity Suites and Commercial Off-the-Shelf applications, Webbased application installations and Microsoft Active Directory structures. 1

2 Typical Functions: The following job requirements are specific for this job: Provide complete desktop support, on-site and remote for all LAN users including: Performing all imaging and/or re-imaging of PC s; Installing and maintaining new and redeployed PC s, printers and PDA devices; Performing hardware/software patching; Performing User Account and LDAP account creation; Collecting information needed for new installations or modifications to existing configurations; Adding software as needed including Operating Systems, Office Productivity Suites and special applications; Running diagnostic software to ensure that equipment operates properly and takes appropriate corrective action when required; Installing, configuring and/or customizing software and ensuring the configurations meets Agency requirements; Monitoring Help Desk Problem Tracking Systems for end user requests; Coordinating with vendors in the installation, administration, testing and maintenance of hardware and software; Participate in the selection of hardware, software and maintenance including: Reviewing workstation, laptops, PDA s and printer hardware; Reviewing requirement for Operating Systems (OS), Office Productivity Suite (MS Office), Applications (Citrix, Adobe, Visio, Project, Attachmate, QWS, Exceed, Photoshop, Mapping GIS applications, ect.) to determine if they are appropriate to meet with future needs; Assisting with proposed applications to determine any system impacts; Performing assessment of vendor automation and management tools; Evaluating and testing of Emerging Technologies. Participate in the decommissioning of computer equipment including: Performing assessment and determination of PC equipment for future use; Performing all aspects of the surplus process for PC disposal including identifying equipment, filling out necessary forms and oversee the removal of retired equipment; Liaison for Data Center Connectivity including: Installing, testing and verifying all LDAP Connections from the PC to the Mainframe; Establishing Citrix Connections from the mainframe clients to the OFT network; Installing, testing and verifying all printer connections on the mainframe network to the OFT Network; 2

3 Acting as a liaison for all Command Center issues, including granting access to the Citrix System for and internet connectivity. Setting up, maintaining and repairing all command center PC s. Troubleshoot and repair printer problems and connectivity to the mainframe LPAR s. Preferred Associate s degree in business, MIS or computer science or equivalent experience. A+ Certification or equivalent. More than 3 years general IT experience in a large scale environment More than 3 years business work experience with Windows XP in a large scale environment. More than 3 years business work experience with Office Productivity Suites, Commercial Off-the-Shelf applications, Web-based application installations and Microsoft Active Directory structures. Preferred Microsoft Exchange Administrator Microsoft Exchange Administrator 1 Beginning Level. Applies fundamental principles and concepts of position. Performs the more routine aspects and progresses to more varied and complex activities with development of additional knowledge and experience. The Microsoft Exchange administrator designs, implements, operates and troubleshoots all aspects of the OFT Microsoft Exchange infrastructure. Participates in highly visible projects that have direct impact on customer operations. 3

4 Typical Functions: Preferred Design, build and operate secure systems according to OFT s build and operational standards. Troubleshoot problems, work with and relate to other technical specialists focusing on Microsoft Exchange and other disciplines such as Active Directory, desktop clients, web and mobile clients. Respond to trouble tickets, analyze and resolve complex technical problems as they arise. Configure and troubleshoot Forefront Online Protection for Exchange (FOPE). Schedules, plans, and performs system upgrades, including coordinating the transition from test to production environments. Install, configure, administer, report on and monitor Microsoft Exchange systems and objects within the system using Exchange tools, PowerShell, other scripting languages. Install, configure, administer and monitor Exchange ActiveSync services and provide assistance with mobile devices. Install configure, administer and monitor Microsoft Lync services and troubleshoot related issues. Configure, maintain, administer and troubleshoot the BlackBerry Enterprise Servers (BES). Consult with other technical specialists to develop maintenance, upgrade and rollback procedures. Provides technical support to users and technical specialists, including off hours and on-call support. Communicate clearly and effectively and develop productive working relationships across organizational boundaries. Associates degree in any area. 2 years of relevant experience may be substituted. Bachelor s degree in computer science, MIS, mathematics, physical sciences or equivalent. MCSE, MCITP, MCDST, MCSA, or MCTS certification desirable. 1 year of experience with implementation and operations of Microsoft Exchange 2007 or greater and 1 year of experience implementing, operating and supporting Microsoft Windows Server and Desktop Operating Systems. Skills : Working knowledge of computer operating systems as they relate to Microsoft Exchange, its various components and the desktop client. Working knowledge of Active Directory as it integrates and relates to Microsoft Exchange. Understanding of Forefront Online Protection for Exchange (FOPE). 4

5 Must possess strong scripting knowledge in PowerShell for Exchange in order to provide needed solutions and reports. Ability to use Microsoft Exchange and its tools to administer, maintain and troubleshoot all messaging objects. Ability to configure, maintain, administer and troubleshoot the BlackBerry Enterprise Servers (BES). Ability to troubleshoot and diagnose Active Sync issues. Knowledge of and the ability to troubleshoot all aspects of the Lync 2010 product. Ability to establish and maintain effective working relationships at all levels within the assigned unit and across organizational boundaries. Ability to work effectively within a team environment. Ability to provide off-shift support as required. Must be able to communicate effectively through both verbal and written means. Preferred 2 or more years of experience as described above. Microsoft Exchange Administrator Microsoft Exchange Administrator 2 Intermediate Level. Continuing development level. Performs more varied and difficult aspects of position compared to Level 1. Unusual aspects generally referred to supervision. At this level the employee would have less latitude than at Level 3 in terms of decision making and un-reviewed actions. However, this level requires considerable know-how of the subject matter, principles, and concepts of the position. The Microsoft Exchange administrator designs, implements, operates and troubleshoots all aspects of the OFT Microsoft Exchange infrastructure. Incumbent has working knowledge of Microsoft Exchange Management Console, Group Policy Objects, Subnets, Active Directory Trusts, DNS and PowerShell scripts. Participates in highly visible projects that have direct impact on customer operations. 5

6 Typical Functions: Work with customer agencies to migrate mail systems from Exchange , Novell GroupWise, or Lotus Notes to a consolidated Exchange platform using integrated or 3 rd party tools. Establish co-existence solutions between Exchange and foreign mail systems to support customer requirements. Design, build and operate secure systems according to OFT s build and operational standards. Troubleshoot problems, work with and relate to other technical specialists focusing on Microsoft Exchange and other disciplines such as Active Directory, desktop clients, web and mobile clients. Respond to trouble tickets, analyze and resolve complex technical problems as they arise. Configure and troubleshoot Forefront Online Protection for Exchange (FOPE). Schedules, plans, and performs system upgrades, including coordinating the transition from test to production environments. Install, configure, administer, report on and monitor Microsoft Exchange systems and objects within the system using exchange tools, PowerShell, other scripting languages and monitoring tools including but not limited to MOM/SCOM. Configure, maintain, administer and troubleshoot the Blackberry Enterprise Server (BES) service. Install, configure, administer and monitor Exchange ActiveSync services and provide assistance with mobile devices. Install, configure, administer and monitor Microsoft Lync services and troubleshoot related issues. Consult with other technical specialists to develop maintenance, upgrade and rollback procedures. Provides technical support to users and technical specialists, including off hours and on-call support. Communicate clearly and effectively and develop productive working relationships across organizational boundaries. Bachelor s degree in any area. 4 years of relevant experience may be substituted. Preferred - Bachelor s degree in computer science, MIS, mathematics, physical sciences or Microsoft certification. MCSE, MCITP, MCDST, MCSA, or MCTS certification desirable. 2 years of experience with implementation and operations of Microsoft Exchange 2007 or greater and 1 year of experience implementing, operating and 6

7 supporting Microsoft Windows Server and Desktop Operating Systems. Skills required: Working knowledge of computer operating systems as they relate to Microsoft Exchange, its various components and the desktop client. Working knowledge of Active Directory as it integrates and relates to Microsoft Exchange. Understanding of Forefront Online Protection for Exchange (FOPE). Must possess strong scripting knowledge in PowerShell for Exchange in order to provide needed solutions and reports. Ability to use Microsoft Exchange and its tools to administer, maintain and troubleshoot all messaging objects. Ability to configure, maintain, administer and troubleshoot the BlackBerry Enterprise Servers (BES). Ability to troubleshoot and diagnose Active Sync issues. Knowledge of and the ability to troubleshoot all aspects of the Lync 2010 product. Ability to establish and maintain effective working relationships at all levels within the assigned unit and across organizational boundaries. Ability to work effectively within a team environment. Ability to provide off-shift support as required. Must be able to communicate effectively through both verbal and written means. Knowledge of integrated and 3 rd party tools for migrating Novell GroupWise, Lotus Notes and Microsoft Exchange environments into a consolidated Microsoft Exchange platform. Proficient in SQL server administration as it relates to related applications. Understanding federated delegation concepts. Ability to configure and us various Microsoft Exchange monitoring tools, including but not limited to MON/SCOM. Capability to troubleshoot and diagnose archiving solution according to CIO/OFT standards. Preferred 4 or more years of experience as described above. Microsoft Exchange Administrator Microsoft Exchange Administrator 3 7

8 Senior Level. Competent in subject matter, principles, knowledge, and concepts; generally considered a specialist in area of assignment; able to perform full scope of activities associated with job which includes the most difficult aspects. May lead or coordinate individuals assigned to assist in the work. Develops, tests, implements, and maintains operating system and related software. The Microsoft Exchange administrator designs, implements, operates and troubleshoots all aspects of the OFT Microsoft Exchange infrastructure. Incumbent is considered a subject matter expert in all aspects of Microsoft Exchange and is proficient in areas of Group Policy, Subnets, Active Directory Trusts, DNS and PowerShell scripts. Participates in highly visible projects that have direct impact on customer operations. Typical Functions: Work with customer agencies to migrate mail systems from Exchange , Novell GroupWise, or Lotus Notes to a consolidated Exchange platform using integrated or 3 rd party tools. Establish co-existence solutions between Exchange and foreign mail systems to support customer requirements. Administer SQL server as it relates to applications. Troubleshoot and diagnose archiving solution according to CIO/OFT standards. Design, build and operate secure systems according to OFT s build and operational standards. Troubleshoot problems, work with and relate to other technical specialists focusing on Microsoft Exchange and other disciplines such as Active Directory, desktop clients, web and mobile clients. Respond to trouble tickets, analyze and resolve complex technical problems as they arise. Configure and troubleshoot Forefront Online Protection for Exchange (FOPE). Schedules, plans, and performs system upgrades, including coordinating the transition from test to production environments. Install, configure, administer, report on and monitor Microsoft Exchange systems and objects within the system using exchange tools, PowerShell, other scripting languages and monitoring tools including but not limited to MOM/SCOM. Administer the Blackberry Enterprise Server (BES) service. Install, configure, administer and monitor Exchange ActiveSync services and provide assistance with mobile devices. Install, configure, administer and monitor Microsoft Lync services and 8

9 Preferred troubleshoot related issues on mobile devices. Consult with other technical specialists to develop maintenance, upgrade and rollback procedures. Provides technical support to users and technical specialists, including off hours and on-call support. Communicate clearly and effectively and develop productive working relationships across organizational boundaries. Research, recommend and implement archiving solution based on industry best practices and OFT guidelines. Provide a comprehensive disaster recovery plan for services that include system backups and fail over options as per OFT guidelines. Design and engineer future Microsoft Exchange systems architecture. Recommends hardware and software upgrades according to growth statistics. Bachelor s degree in any area. 7 years of relative experience may be substituted. Bachelor s degree in computer science, MIS, mathematics, physical sciences or Microsoft certification. MCSE, MCITP, MCDST, MCSA, or MCTS certification desirable. 5 years of experience with implementation and operations of Microsoft Exchange 2007 or greater and 1 year of experience implementing, operating and supporting Microsoft Windows Server and Desktop Operating Systems. Skills required: Working knowledge of computer operating systems as they relate to Microsoft Exchange, its various components and the desktop client. Working knowledge of Active Directory as it integrates and relates to Microsoft Exchange. Understanding of Forefront Online Protection for Exchange (FOPE). Must possess strong scripting knowledge in PowerShell for Exchange in order to provide needed solutions and reports. Ability to use Microsoft Exchange and its tools to administer, maintain and troubleshoot all messaging objects. Ability to configure, maintain, administer and troubleshoot the BlackBerry Enterprise Servers (BES). Ability to troubleshoot and diagnose Active Sync issues. Knowledge of and the ability to troubleshoot all aspects of the Lync 2010 product. Ability to establish and maintain effective working relationships at all levels within the assigned unit and across organizational boundaries. 9

10 Ability to work effectively within a team environment. Ability to provide off-shift support as required. Must be able to communicate effectively through both verbal and written means. Knowledge of integrated and 3 rd party tools for migrating Novell GroupWise, Lotus Notes and Microsoft Exchange Environments into a consolidated Microsoft Exchange Platform. Proficient in SOL server administration as it relates to related applications. Understanding federated delegation concepts. Ability to configure and use various Microsoft Exchange monitoring tools, including but not limited to MON/SCOM. Capability to troubleshoot and diagnose archiving solution according to CIO/OFT standards. Knowledge of archiving solutions and the ability to integrate them into existing systems. Understanding of the components that are needed for a comprehensive disaster recovery plan for services that may include system backups and fall over options. Desire to stay current with technology in order to design and engineer future Microsoft Exchange systems architecture. Ability to recommend hardware and software upgrades according to growth statistics. Preferred 7 years of experience as described above. Active Directory Administrator Active Directory Administrator 1 Beginning Level. Applies fundamental principles and concepts of position. Performs the more routine aspects and progresses to more varied and complex activities with development of additional knowledge and experience. The Active Directory administrator designs, implements, operates and troubleshoots all aspects of the OFT Active Directory infrastructure. Participates in highly visible projects that have direct impact on customer operations. 10

11 Typical Functions: Preferred Preferred Design, build and operate systems according to OFT s build and operational standards. Establishes and implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters. Troubleshoots and resolves software, operating system, and networking problems. Responds to trouble tickets, analyze and resolve complex technical problems as they arise. Recommends hardware and software upgrades according to growth statistics. Schedules, plans, and performs system upgrades, including coordinating the transition from test to production environments. Schedules tasks using software support tools and scripts. Consults with other technical specialists to develop, test and deploy group policy. Configures hardware, such as workstations, printers, servers, and tape devices. Provides technical support to users and technical specialists. Establish and maintain effective working relationships at all levels within the assigned unit and across organizational boundaries. Work effectively within a team environment. Provide off-shift support as required. Bachelor s degree in any area. 3 years of relevant experience may be substituted. Bachelor s degree in computer science, MIS, mathematics, physical sciences or equivalent. MCSE, MCITP, MCDST, MCSA, or MCTS certification desirable. 1 year of experience with implementation and operations of Active Directory, and advanced knowledge of the operations of the Microsoft Windows desktop and server operating system. 2 years of experience with Active Directory. Active Directory Administrator Active Directory Administrator 2 Intermediate Level. Continuing development level. Performs more varied and difficult aspects of position compared to Level 1. At this level the employee would have less latitude than at Level 3 in terms of decision making and un- 11

12 reviewed actions. However, this level requires considerable know-how of the subject matter, principles, and concepts of the position. The Active Directory administrator designs, implements, operates and troubleshoots all aspects of the OFT Active Directory infrastructure. Incumbent has working knowledge of Group Policy Objects, Subnets, Active Directory Trusts, login scripts and DNS. Participates in highly visible projects that have direct impact on customer operations. Typical Functions: Preferred Design, build and operate systems according to OFT s build and operational standards. Design, implement and troubleshoot various types of trusts between and within Active Directory Forests. Troubleshoot cross-platform Kerberos issues. Establishes and implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters. Troubleshoots and resolves software, operating system, and networking problems. Respond to trouble tickets, analyze and resolve complex technical problems as they arise. Recommends hardware and software upgrades according to growth statistics. Schedules, plans, and performs system upgrades, including coordinating the transition from test to production environments. Schedules tasks using software support tools and scripts. Consult with other technical specialists to develop, test and deploy group policy. Configures hardware, such as workstations, printers, servers, and tape devices. Provides technical support to users and technical specialists. Establish and maintain effective work relationships at all levels within the assigned unit and across organizational boundaries. Work effectively within a team environment. Provide off-shift support as required. Bachelor s degree in any area. Bachelor s degree in computer science, MIS, mathematics, physical sciences or equivalent. MCSE, MCITP, MCDST, MCSA, or MCTS certification desirable. 3 years of experience with implementation and operations of Active Directory, and advanced knowledge of the operations of the Microsoft Windows desktop 12

13 and server operating system, GPO, AGPM, Trusts. In-depth knowledge of Active Directory authorization and authentication internals. Understanding of Kerberos, Group Membership mechanisms, network port requirements and Active Directory internals and performance measurement. Preferred 5 years of experience with Active Directory as described above. Active Directory Administrator Active Directory Administrator 3 Senior Level. Competent in subject matter, principles, knowledge, and concepts; generally considered a specialist in area of assignment; able to perform full scope of activities associated with job which includes the most difficult aspects. May lead or coordinate individuals assigned to assist in the work. Develops, tests, implements, and maintains operating system and related software. Typical Functions: Work with customers to design Active Directory organization structures to meet business requirements. Coordinate with customers, network teams and other technical groups to establish trusts or other connectivity between Active Directory domain. Design, build and operate Active Directory Federation Services implementations. Design, build and operate systems according to OFT s build and operational standards. Design, implement and troubleshoot various types of trusts between and within Active Directory Forests. Troubleshoot cross-platform Kerberos issues. Establishes and implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters. Troubleshoots and resolves software, operating system, and networking problems. Respond to trouble tickets, analyze and resolve complex technical problems as they arise. Recommends hardware and software upgrades according to growth statistics. Schedules, plans, and performs system upgrades, including coordinating the transition from test to production environments. 13

14 Schedules tasks using software support tools and scripts. Consult with other technical specialists to develop, test and deploy group policy. Configures hardware, such as workstations, printers, servers, and tape devices. Provides technical support to users and technical specialists. Establish and maintain effective working relationships at all levels within the assigned unit and across organizational boundaries. Work effectively within a team environment. Preferred Bachelor s degree in any area. Bachelor s degree in computer science, MIS, mathematics, physical sciences or equivalent. MCSE, MCITP, MCDST, MCSA, or MCTS certification desirable. 4 years of experience with implementation and operations of Active Directory, and advanced knowledge of the operations of the Microsoft Windows desktop and server operating system, GPO, AGPM, Advanced Trusts, AD Federation. In-depth knowledge of Active Directory authorization and authentication internals. Understanding of Kerberos, Group Membership mechanisms, network port requirements and Active Directory internals and performance measurement. Comprehensive understanding of various AD deployment models including transitive trusts, resource forest. Preferred 7 years of experience as described above. SharePoint Infrastructure Specialist SharePoint Infrastructure Specialist 1 Intermediate Level. Continuing development level. Performs more varied and difficult aspects of position compared to Level 1. Unusual aspects generally referred to supervision. At this level the employee would have less latitude than at Level 2 in terms of decision making and un-reviewed actions. However, this level requires considerable know-how of the subject matter, principles, and concepts of the position. The candidate will be part of a team that is responsible for the design, engineering and rollout of the SharePoint platform by addressing key 14

15 deficiencies, integration with other systems, solution development along with application design & consulting with customer agencies. Typical Functions: Preferred Design and implement SharePoint 2010 infrastructure Work with distributed application, system administration and network design teams to design, implement and troubleshoot systems to meet business requirements. Troubleshoot and debug complex problems from the application level to the underlying OS. Must be able to function in a highly complex and dispersed enterprise environment. Follow best practices, processes, and procedures related to all aspects of operations. Schedules tasks using software support tools and scripts. Creating and customizing templates, workflows and other SharePoint Components Consult with other technical specialists to develop as needed. Handle and close call incidents that are escalated through to advanced team members. Coordinate project and operational activities with multiple technical groups. Bachelor s degree in any area. Bachelor s degree in computer science, MIS, mathematics, physical sciences or equivalent. MCSE, MCITP, MCSA, or MCTS certification desirable. 2 years of experience with SharePoint 2007 and 2010 infrastructure, including: Comprehensive understanding of Windows infrastructure and SharePoint frameworks, including: o IIS metabase o http handlers o customer providers must include design and implementation of SharePoint/IIS/ASP.Net web infrastructure. Preferred 4 years of experience as detailed above. 15

16 SharePoint Infrastructure Specialist SharePoint Infrastructure Specialist 2 Senior Level. Competent in subject matter, principles, knowledge, and concepts; generally considered a specialist in area of assignment; able to perform full scope of activities associated with job which includes the most difficult aspects. May lead or coordinate individuals assigned to assist in the work. The candidate will be part of a team that is responsible for the design, engineering and rollout of the SharePoint platform by addressing key deficiencies, integration with other systems, solution development along with application design & consulting with customer agencies. Typical Functions: Preferred Design and implement SharePoint 2010 infrastructure. Work with Active Directory and Statewide Directory Services teams to integrate multiple identity infrastructures into SharePoint application. Work with distributed application, system administration and network design teams to design, implement and troubleshoot systems to meet business requirements. Troubleshoot and debug complex problems from the application level to the underlying OS. Must be able to function in a highly complex and dispersed enterprise environment. Follow best practices, processes, and procedures related to all aspects of operations. Schedules tasks using software support tools and scripts. Creating and customizing templates, workflows and other SharePoint Components. Consult with other technical specialists to develop as needed. Handle and close call incidents that are escalated through to advanced team members. Coordinate project and operational activities with multiple technical groups. Bachelor s degree in any area. Bachelor s degree in computer science, MIS, mathematics, physical sciences or equivalent. MCSE, MCITP, MCDBA, MCSA, or MCTS certification desirable. 4 years of experience with SharePoint 2007 and 2010 infrastructure, including: 16

17 Comprehensive understanding of Windows infrastructure and SharePoint frameworks, including: o IIS metabase o http handlers o customer providers must include design and implementation of SharePoint/IIS/ASP.Net web infrastructure. using SharePoint using a variety of identity/authorization sources, including Active Directory (including resource forests), LDAP, Siteminder, AD Federation and 3 rd Party Federation tools. Preferred 5 years of experience as described above. Cisco Network Technician Cisco Network Technician 1 Beginning Level. Applies fundamental principles and concepts of position. Performs the more routine aspects and progresses to more varied and complex activities with development of additional knowledge and experience. Responsible for management, maintenance and updates to Local Area Networks and Wide Area Networks. Typical Functions: Researches, tests, evaluates, and recommends telecommunications and data network systems. Analyzes workload, including traffic and utilization trends. Interfaces with users, consultants, technical teams, and vendors for maximum guidance in determining the most appropriate type of hardware and software installation and configuration. Supports complex PCs and LAN/WAN networks throughout the organization. Identifies areas of operation that need upgraded equipment or LAN re-design. Conducts surveys to determine user needs. Reads technical manuals and brochures to determine equipment that meets established requirements. Tests and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing systems. 17

18 Analyzes test data and recommends hardware or software for purchase. Develops and writes procedures for installation, use, and solving problems of communications hardware and software. Performs protocol analysis and monitor system performance. Assists and supports users to identify and solve data communication problems. Installs communications hardware and software. Performs equipment repairs. Provides knowledge transfer for all of the above. Provides well written reports, documentation, and summaries as required. High School Diploma or GED and an Entry-Level Cisco Certification or Higher Associates Degree or Higher and a Cisco Associate-Level Certificate or Higher Preferred Two (2) years direct experience with network design, configuring and implementation of Cisco switch and router products. Preferred Two (2) years of direct working experience configuring, implementing and maintaining Cisco 3500 and 6500 series devices. Cisco Network Technician Cisco Network Technician 2 Intermediate Level. Continuing development level. Performs more varied and difficult aspects of position compared to Level 1. Unusual aspects generally referred to supervision. At this level the employee would have less latitude than at Level 3 in terms of decision making and un-reviewed actions. However, this level requires considerable know-how of the subject matter, principles, and concepts of the position. Typical Functions: Analyze, control and optimize the technical architecture of Local Area Networks and Wide Area Networks. Researches, tests, evaluates, and recommends communications and data network systems. Analyzes workload, including traffic and utilization trends. 18

19 Interfaces with users, consultants, technical teams, and vendors for maximum guidance in determining the most appropriate type of hardware and software installation and configuration. Supports complex PC and LAN/WAN networks throughout the organization. Identifies areas of operation that need upgraded equipment or LAN re-design Conducts surveys to determine user needs. Reads technical manuals and brochures to determine equipment that meets established requirements. Tests and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing system. Analyzes test data and recommend hardware or software for purchase. Develops and writes procedures for installation, use, and solving problems of communications hardware and software. Performs protocol analysis and monitor system performance. Assists and supports users to identify and solve data communication problems. Installs communications hardware and software. Performs equipment repairs. Provides knowledge transfer for all of the above. Provides well written reports, documentation, and summaries as required. Associates Degree or Higher and Cisco Associate-Level Certification or Higher Preferred Preferred Five (5) years direct experience with network design, configuring and implementation of Cisco switch and router products. Five (5) years of direct working experience configuring, implementing and maintaining Cisco 3500 and 6500 series devices. Substitutions Four (4) years of experience over and above the five (5) years of required/preferred experience may be substituted for the Associates degree 19

20 Cisco Network Technician Cisco Network Technician 3 Senior Level. Competent in subject matter, principles, knowledge, and concepts; generally considered a specialist in area of assignment; able to perform full scope of activities associated with job which includes the most difficult aspects. May lead or coordinate individuals assigned to assist in the work. Typical Functions: Analyze, control and optimize the technical architecture of Local Area Networks and Wide Area Networks. Researches, tests, evaluates, and recommends communications and data network systems. Analyzes workload, including traffic and utilization trends. Interfaces with users, consultants, technical teams, and vendors for guidance in determining the most appropriate type of hardware and software installation and configuration. Supports complex PC and LAN/WAN networks throughout the organization. Identifies areas of operation that need upgraded equipment or LAN re-design. Conducts surveys to determine user needs. Reads technical manuals and brochures to determine equipment that meets established requirements. Tests and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing system. Analyzes test data and recommend hardware or software for purchase. Develops and writes procedures for installation, use, and solving problems of communications hardware and software. Performs protocol analysis and monitor system performance. Assists and supports users to identify and solve data communication problems. Installs communications hardware and software. Performs equipment repairs. Provides knowledge transfer for all of the above. Provides well written reports, documentation, and summaries as required Associates Degree or Higher and a Cisco Professional-Level Certification or Higher Preferred Eight (8) years direct experience with network design, configuring and implementation of Cisco switch and router products. 20

21 Preferred Substitutions Eight (8) years of direct working experience configuring, implementing and maintaining Cisco 3500 and 6500 series devices. Four (4) years of experience over and above the eight (8) years of required/preferred experience may be substituted for the Associates degree Juniper Network Technician Juniper Network Technician 1 Beginning Level. Applies fundamental principles and concepts of position. Performs the more routine aspects and progresses to more varied and complex activities with development of additional knowledge and experience. Typical Functions: Responsible for management, maintenance and updates to Local Area Networks and Wide Area Networks. Researches, tests, evaluate, and recommend telecommunications and data network systems. Analyzes workload, including traffic and utilization trends. Interfaces with users, consultants, technical teams, and vendors for maximum guidance in determining the most appropriate type of hardware and software installation and configuration. Supports complex PCs and LAN/WAN networks throughout the organization. Identifies areas of operation that need upgraded equipment or LAN re-design. Conducts survey to determine user needs. Reads technical manuals and brochures to determine equipment that meets established requirements. Tests and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing systems. Analyzes test data and recommends hardware or software for purchase. Develops and writes procedures for installation, use, and solving problems of communications hardware and software. Performs protocol analysis and monitor system performance. Assists and supports users to identify and solve data communication problems. Installs communications hardware and software. Performs equipment repairs. Provides knowledge transfer for all of the above. Provides well written reports, documentation, and summaries as required. 21

22 High School Diploma or GED or Higher and Juniper Associate-Level Certification or Higher Associates Degree Preferred Preferred Two (2) years direct experience with network design, configuring and implementation of Juniper NetScreen, SSG or SRX series security devices. Two (2) years direct working experience in configuring and implementing Juniper NetScreen, SSG or SRX series security devices for branch office VPN tunnels and firewalls. Juniper Network Technician Juniper Network Technician 2 Intermediate Level. Continuing development level. Performs more varied and difficult aspects of position compared to Level 1. Unusual aspects generally referred to supervision. At this level the employee would have less latitude than at Level 3 in terms of decision making and un-reviewed actions. However, this level requires considerable know-how of the subject matter, principles, and concepts of the position. Typical Functions: Analyze, control and optimize the technical architecture of Local Area Networks and Wide Area Networks. Researches, tests, evaluates, and recommends communications and data network systems. Analyzes workload, including traffic and utilization trends. Interfaces with users, consultants, technical teams, and vendors for maximum guidance in determining the most appropriate type of hardware and software installation and configuration. Supports complex PC and LAN/WAN networks throughout the organization. Identifies areas of operation that need upgraded equipment or LAN re-design. Conducts surveys to determine user needs. Reads technical manuals and brochures to determine equipment that meets established requirements. Tests and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing system. 22

23 Analyzes test data and recommend hardware or software for purchase. Develops and writes procedures for installation, use, and solving problems of communications hardware and software. Performs protocol analysis and monitor system performance. Assists and supports users to identify and solve data communication problems. Installs communications hardware and software. Performs equipment repairs. Provides knowledge transfer for all of the above. Provides well written reports, documentation, and summaries as required. Associates Degree or Higher and a Juniper Specialist-Level Certification or Higher Preferred Preferred Substitutions Four (4) years direct experience with network design, configuring and implementation of Juniper Netscreen or Junos firewalls. Four (4) years direct working experience in configuring and implementing Juniper NetScreen, SSG or SRX series security devices. 4 Years over and above the four (4) years of required/preferred experience can be substituted for the Associates Degree or higher Juniper Network Technician Juniper Network Technician 3 Senior Level. Competent in subject matter, principles, knowledge, and concepts; generally considered a specialist in area of assignment; able to perform full scope of activities associated with job which includes the most difficult aspects. May lead or coordinate individuals assigned to assist in the work. Typical Functions: Analyze, control and optimize the technical architecture of Local Area Networks and Wide Area Networks. Researches, tests, evaluates, and recommends communications and data network systems. Analyzes workload, including traffic and utilization trends. Interfaces with users, consultants, technical teams, and vendors for guidance in determining the most appropriate type of hardware and software installation and configuration. 23

24 Supports complex PC and LAN/WAN networks throughout the organization. Identifies areas of operation that need upgraded equipment or LAN re-design. Conducts surveys to determine user needs. Reads technical manuals and brochures to determine equipment that meets established requirements. Tests and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing system. Analyzes test data and recommend hardware or software for purchase. Develops and writes procedures for installation, use, and solving problems of communications hardware and software. Performs protocol analysis and monitor system performance. Assists and supports users to identify and solve data communication problems. Installs communications hardware and software. Performs equipment repairs. Provides knowledge transfer for all of the above. Provides well written reports, documentation, and summaries as required. Associates Degree or Higher and a Juniper Professional-Level Certification or Higher Preferred Preferred Substitutions Six (6) years direct experience with network design, configuring and implementation of Juniper Netscreen or Junos firewalls. Six (6) years direct working experience in configuring and implementing Juniper NetScreen, SSG or SRX series security devices. 4 Years over and above the six (6) years of required/preferred experience can be substituted for the Associates Degree or higher Network Architect Network Architect 1 Beginning Level. Applies fundamental principles and concepts of position. Performs the more routine aspects and progresses to more varied and complex activities with development of additional knowledge and experience. Analyze, control and optimize the technical architecture of Data Center, Local Area 24

25 Networks and Wide Area Networks. Typical Functions: Research, test, evaluate, and recommend communications and data network systems. Analyzes workload, including traffic and utilization trends. Interfaces with users, consultants, technical teams, and vendors for maximum guidance in determining the most appropriate type of hardware and software installation and configuration. Support network for complex application infrastructure throughout the organization. Identify areas of operation that need upgraded equipment or re-design. Conducts survey to determine user needs. Read technical manuals and brochures to determine equipment that meets establishment requirements. Test and evaluate hardware and software to determine efficiency, reliability, and compatibility with existing system. Analyze test data and recommends hardware or software for purchase. Develop and writes procedures for installation, use, and solving problems of communications hardware and software. Perform protocol analysis and monitor system performance. Assist and support users to identify and solve data communication problems. Install communications hardware and software. Perform equipment repairs. Provide knowledge transfer for all of the above. Provide well written reports, documentation, and summaries as required Requires an Associates degree in computer science, MIS, or equivalent, and specific certifications. Requires 2 years work experience in computer networking in a business environment. Work experience may be considered as a substitute for college degree and should include advanced knowledge and experience in the area of local and wide area network design and implementation, communications, protocols, IEEE standards and network hardware and software. Network Architect Network Architect 2 Intermediate Level. Continuing development level. Performs more varied and difficult aspects of position compared to Level 1. Unusual aspects generally referred to 25

26 supervision. At this level the employee would have less latitude than at Level 3 in terms of decision making and un-reviewed actions. However, this level requires considerable know-how of the subject matter, principles, and concepts of the position. Typical Functions: Analyze, control and optimize the technical architecture of Data Center, Local Area Networks and Wide Area Networks. Research, test, evaluate, and recommend communications and data network systems. Analyze workload, including traffic and utilization trends. Interface with users, consultants, technical teams, and vendors for maximum guidance in determining the most appropriate type of hardware and software installation and configuration. Support complex PC and LAN/WAN networks throughout the organization. Support network for complex application infrastructure throughout the organization. Identify areas of operation that need upgraded equipment or LAN re-design Conduct survey to determine user needs. Read technical manuals and brochures to determine equipment that meets establishment requirements. Tests and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing system Analyze test data and recommends hardware or software for purchase. Develop and write procedures for installation, use, and solving problems of communications hardware and software. Perform protocol analysis and monitor system performance. Assist and support users to identify and solve data communication problems. Install communications hardware and software. Perform equipment repairs. Provide knowledge transfer for all of the above. Provide well written reports, documentation, and summaries as required Requires a Bachelors degree in computer science, MIS, or equivalent, and specific certifications. Requires 5 years work experience in computer networking in a business environment. Work experience may be considered as a substitute for college degree and should include advanced knowledge and experience in the area of the local and wide area network design and implementation, communications, protocols, IEEE standards and network hardware and software 26

27 Network Architect Network Architect 3 Senior Level. Competent in subject matter, principles, knowledge, and concepts; generally considered a specialist in area of assignment; able to perform full scope of activities associated with job which includes the most difficult aspects. May lead or coordinate individuals assigned to assist in the work. Typical Functions: Analyze, control and optimize the technical architecture of Data Center, Local Area Networks and Wide Area Networks. Research, test, evaluate, and recommend communications and data network systems. Analyze workload, including traffic and utilization trends. Interface with users, consultants, technical teams, and vendors for maximum guidance in determining the most appropriate type of hardware and software installation and configuration Support complex PCs and LAN/WAN networks throughout the organization. Support network for complex application infrastructure throughout the organization. Identify areas of operation that need upgraded equipment or LAN re-design. Conduct survey to determine user needs. Read technical manuals and brochures to determine equipment that meets establishment requirements. Tests and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing system Analyze test data and recommend hardware or software for purchase. Develop and write procedures for installation, use, and solving problems of communications hardware and software. Perform protocol analysis and monitor system performance. Assist and support users to identify and solve data communication problems. Install communications hardware and software. Perform equipment repairs. Provide knowledge transfer for all of the above. Provide well written reports, documentation, and summaries as required Requires a Bachelors degree in computer science, MIS, or equivalent, and specific certifications. Requires 10 years work experience in computer networking in a business environment. Work experience may be considered as a substitute for college degree and should include advanced knowledge and experience in the area of the local and wide area 27

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