REQUEST FOR EXPRESSIONS OF INTEREST AFRICAN DEVELOPMENT BANK GENERAL SERVICES AND PROCUREMENT DEPARTMENT

Transcription

1 REQUEST FOR EXPRESSIONS OF INTEREST AFRICAN DEVELOPMENT BANK 13 AVENUE DE GHANA BP 323, 1002 TUNIS BELVEDERE TUNISIA GENERAL SERVICES AND PROCUREMENT DEPARTMENT Website: Telephone (+216) Fax: (216) Expressions of interest are being requested for a Junior Consultant position to assist the Bank with the implementation and roll out of the E-Procurement System (SRM SAP) Brief Description of the assignment: Resolve all incidents and fulfil all service requests related to e- procurement and SAP-MM applications used in the Bank for the purpose of increasing efficiency and effectiveness of business clients in corporate procurement related activities. Department making the request: CGSP.2 Place of assignment: Tunis Period of assignment: November 2013 to May 2014 Expected start date of the assignment: 15 November 2014 Last date for expressing interest: 11 November 2013 Expression of interest to be submitted to: l.riahi@afdb.org and g.ochola@afdb.org Any questions/ clarifications needed to be addressed to: l.riahi@afdb.org and g.ochola@afdb.org Terms of reference for a Junior Consultant for the implementation and roll out of the E-Procurement System 1. INTRODUCTION / BACKGROUND Following the approval of ISCC for the implementation of a Supplier Relationship Management System (SRM), in June 2012, CGSP initiated a procurement process that was concluded and approved by the Purchasing Committee in September A consulting firm (implementation partner) Ms Seal Infotech was selected to that effect. The Supplier Relationship Management (SRM) is an SAP brand name for an e-procurement tool for facilitating online supplier registration, e-auction, e-tendering, contract management and catalogue management. The SRM is the AfDB e-procurement system. The Project management team is now finalizing the project realization which will be followed by project close-up.

2 2. OBJECTIVE AND ACTIVITIES OF THE ASSIGNMENT - The Bank therefore requires the services of a junior consultant to assist in providing business support services by prioritizing, categorising, investigating, diagnosing, resolving and closing all incidents and service requests related to business applications at the 1st level such as SAP-MM and e-procurement in accordance with agreed criteria and the needs of the organization at head office, regional resource centres, field offices, and liaison offices. Conduct training and provide necessary support. 3. SCOPE OF WORK Under the immediate supervision of the Task Manager the junior consultant will be required to undertake the following tasks: Take stock of the usage of SRM and report to management on the status and provide any necessary advice if required Provide business support services by prioritizing, categorising, investigating, diagnosing, resolving and closing all incidents and service requests related to business applications at the 1st level such as SAP-MM and e-procurement in accordance with agreed criteria and the needs of the organization at head office, regional resource centres, field offices, and liaison offices. Escalate all complex business application incidents and service requests to appropriate 3 rd Level Support Teams or CGSP2 Management for business processes instructions Communicate with clients regarding business application incidents and service requests, and notify them of impending changes or agreed unavailability of services Record the resolutions of incidents appropriately to a knowledge database of business application known errors Inform the Principal Procurement and Information Technology Officer in case of major incidents Conduct training and provide necessary support during training Revise the Training manual if required Support users and ensure that they have all the necessary roles and rights that enable them perform their duties accordingly Monitor the SAP-SRM workflow and trouble shoot whenever there is a problem related to smooth flow of information within the system. Any other support that the Task Manager will require. 4. MANAGEMENT/SUPERVISION OF THE CONSULTANCY A significant portion of the work will require the Junior Consultant to work independently, however they will be under the overall guidance and supervision of the Task Manager. 5. DURATION OF THE ASSIGNMENT

3 The Junior Consultant will work on a fulltime basis for a period of six (6) months, from 15/11/ /05/ REQUIRED QUALIFICATION AND EXPERIENCE At least a Masters Degree in computer science, Information Technology, software engineering or equivalent. Professional Certifications in IT such as ITIL (v3), MSCE, CISCO, etc. A minimum of three (3) years relevant experience on IT support services Ability to work with various databases and computer systems Strong knowledge with Microsoft applications such as Windows 7, MS Office 2010, SCCM and other software used at the Bank; problem solving and troubleshooting skills; ERPs (particularly SAP and SRM); remote access setups; new technologies to mobilize technology solutions; incident management; and service request fulfilment processes Other essential competencies include: communication and interpersonal skills with ability to deal effectively with staff at all levels with service-orientated and quality-driven culture. Courteous and patient character with clients. Ability to conduct training in both English and French Ability to work under pressure Ability to relate and work with multi-functional teams 7. LANGUAGE SKILLS: English and French are the working languages of the African Development Bank. For this assignment, a good command of English or French with a working knowledge of the other language is an added advantage. 8. REMUNERATION FOR THE ASSIGNMENT The Junior Consultant will be paid a monthly lump sum for the entire period. He/she will be based at the Bank s Temporary Relocation Agency in Tunis, Tunisia.

4 Please attach an updated Curriculum Vitae on the basis of the template below: MODEL CURRICULUM VITAE (CV) Title of the Assignment: Department: Surname: Birth Date: Address: Telephone: First Name: Nationality: Country: Are any of your family members (spouse/partner, father/mother, Brother/sister, Yes No Son/daughter, etc. employed in the African Development Bank? If «Yes», the following data must be provided Name Relationship Organisation Unit Place of Assignment Language Level Read Written Spoken English French Other (specify) Key Qualifications: Please provide (i) a summary of your experience and training highlighting the most relevant for the proposed assignment, and (ii) the responsibilities which you exercised. Utilise one half-page maximum.

5 Education (University Level and above only): Name of University - City - Country Period Diploma Obtained Main Topic / Major From To Professional Training: Name of Training Institution- City - Country Type of Training Period Certificates or Diploma Obtained From From Employment Record: Begin with your most recent employment. For each job since your Master Degree achievement, please indicate: Name of the Employer Type of Activity/Business of the Employer Title / Function Place of Employment Brief Description (three lines maximum) of main accomplishments and responsibilities Reference: Please indicate the name and address of three persons with no family relationship with yourself, familiar with your character and titles. I hereby certify that the responses which I provided above are all, to the best of my knowledge, true, complete and accurate. I acknowledge that an inaccurate statement or essential omission in a personal declaration or another document required by the African Development Bank might result in the rejection of

6 my application, termination of my Contract or any other administrative sanction by the Bank. The African Development Bank may verify any statements which I made in this application. Date: Signature: