Position No. Job Title Supervisor s Position Call Centre Support Supervisor Manager GN Service Desk

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Position No. Job Title Supervisor s Position 14-11532 Call Centre Support Supervisor Manager GN Service Desk 14-03035"

Transcription

1 1. IDENTIFICATION Position No. Job Title Supervisor s Position Call Centre Support Supervisor Manager GN Service Desk Department Division/Region Community Location Community and Government Services Informatics Planning and Services Iqaluit 4th floor- Brown Building Freebalance Coding: PURPOSE Main reason why the position exists, within what context and what the overall end result is. The Government of Nunavut (GN) Service Desk is a valuable part of the Informatics Planning and Services Division of the Department of Community and Government Services. The Service Desk forms an integral part of the client support functions for Nunavut citizens and GN departmental users. The two main service delivery functions the Service Desk provides are the handling of all incidents reported by clients and desk side support requests for office applications including all information communications technology hardware and software installed in departmental user offices. The GN Service Desk operates by receiving, documenting, assigning and tracking all Call Centre incidents, requests for information and requests for informatics services on behalf of the Government of Nunavut and associated third party organizations and agencies. The GN Service Desk processes all incidents and requests through direct telephone support or via dispatching desk side support technicians to the user office. The Call Centre Support Supervisor is a senior member of the GN Service Desk Team located in Iqaluit reporting directly to the Manager of the GN Service Desk. The position s primary duties are: To provide supervisory duties for the team of Call Centre agents within the headquarters operation of the GN Service Desk located in Iqaluit, To act as a senior member of the Call Centre Team providing technical support for Incidents and requests brought forth to the GN Service Desk and, To provide escalation technical support for GN Service Desk Call Centre agents. To monitor and optimize the daily GN Service Desk Call Centre processing of requests and Incidents. 3. SCOPE Describe the impact the position has on the area in which it works, or if it impacts other departments, the government as a whole, or the public directly or indirectly. How does the position impact those groups/individuals, the organization and/or budgets? What is the magnitude of that impact? The position directly impacts and contributes to all levels of the Government of Nunavut through Page 1

2 its critical role as the supervisor of the Call Centre and its agents which are responsible for ensuring service delivery levels of the GN Service Desk are maintained and improved through receiving, documenting, assigning and tracking all Call Centre Incidents, requests for information and requests for informatics services on behalf of the Government of Nunavut and associated third party organizations and agencies. The position s main contributions to client service delivery will be seen in the following areas; Supervision; Monitoring and guiding all Call Centre agents to ensure they are performing their duties as assigned on behalf of the GN Service Desk; Technical Support; Providing technical support to GN users for requests for service and reported Incidents. Internally supporting Service Desk personnel by acting as a senior resource for escalation in problem determination and recommended solutions as well as providing technical support for GN Service Desk applications. Call Analysis; Daily monitoring and analyzing calls and requests that have been communicated to the Service Desk to insure correct call handling, efficient response times, minimal call duration and thorough call recording. Aside from providing supervisory services for Call Centre agents and on-going analysis and recommendations for Call Centre improvements to service delivery processes for the GN Service Desk, this senior position will also provide direct client support working as a senior Call Centre agent or being dispatched as a Desk Side Technician based on resource levels and call volumes experienced by the GN Service Desk. 4. RESPONSIBILITIES Describe major responsibilities and target accomplishments expected of the position. List the responsibilities that have the greatest impact on the organization first and describe them in a way that answers why the duties of the position are being performed. For a supervisory or management position, indicate the subordinate position(s) through which objectives are accomplished. Human Resources The Call Centre Support Supervisor being a supervisory member of the Service Desk is expected to guide several Call Center Agents and casuals with respect to their position functions, in addition to monitoring daily activities as per GN human resource policy and provide feedback on staff performance. This senior member of the GN Service Desk is expected to mentor and train other Service Desk personnel to ensure staff members are Servicing increase service delivery for the GN. Financial This position monitors and reports on the receipt, configuration, installation, and standards compliance for all newly purchased equipment, software and other informatics assets. Working with the Senior Manager of the Service Desk this position ensures proper levels of maintenance are provided for all workstation software licensing, hardware and peripheral warranties and Service Desk system support software. Technical This position: Provides user account administration and archival services. Monitors daily Call Centre requests for service and reported Incidents Page 2

3 Analyses Call Centre service queues and ticket documentation. Adjusts Call Centre handling of service requests and Incidents to improve service delivery. Executes quality assurance reports and surveys to insure customer service levels are maintained for the GN Service Desk. Configures and troubleshoots workstation hardware and related peripherals. Installs workstation system and application software principally Microsoft operating systems and Office suite of applications. Performs maintenance routines for Service Desk system support software: Front Range Heat (Service desk and Discovery), Symantec Ghost, GN Knowledgebase. Installs and configures manufacturer service packs and applications fixes as required. Tracks and documents service Incidents and provides Incident status reports; Carries out routine maintenance on client workstations and client application software; Reports and updates action track logs, and escalates unresolved items to manufacturer support teams; Provides recommendations for workstation and related peripheral configuration standards; Installs, configures, upgrades, and repairs workstations, and related peripherals; Provides desktop problem determination and resolution services principally at Tier 1 and Tier 2 levels. Provides technical support to GN Service Desk personnel for the following application support software: Front Range Heat (Service desk and Discovery), GN Knowledgebase and Prairie Fyre. Produces daily and weekly personal activity reports as and when required. Contributes to the post mortem analysis following any workstation failure and provides colleagues and management with recommendations on adjustments to procedures in order to prevent future incidents. This position may require travel. Security This trust position is responsible for contributions to the continuing development of workstation security standards and the deployment of configured security software which Services maintain the integrity at the edges of the Government s networks. Standards Compliance The incumbent will be highly involved in providing recommendations towards workstation hardware and software standards for the GN. This position is also responsible for ensuring the compliance of all workstations and peripheral equipment is configured to published hardware and software standards for integrity and confidentiality. This position must adhere strictly to Change Management procedures and direction from Informatics Management relating to any standard variances that have been identified before taking corrective action in accordance with accepted ITIL standards. Page 3

4 5. KNOWLEDGE, SKILLS AND ABILITIES Describe the level of knowledge, experience and abilities that are required for satisfactory job performance. Knowledge identifies the acquired information or concepts that relate to a specific discipline. Skills describe acquired measurable behaviours and may cover manual aspects required to do a job. Abilities describe natural talents or developed proficiencies required to do the job. These requirements are in reference to the job, not the incumbent performing the job. The Call Centre Support Supervisor will have a Diploma in Informatics technology or recent and adequate experience in an informatics call centre technical support role of comparable size and complexity to the GN. This education and/or experience should include recent experience working in a supervisory capacity. The candidate must have the proven ability to analyze complex technical issues and to propose solutions to problems not previously encountered as well as having the ability to work independently or as part of a team environment. In addition, the incumbent will possess experience and related knowledge, skills and abilities in the following areas; ITIL Certification or recent and adequate experience working in an ITIL service delivery support role. Current knowledge of computing systems concepts, principles and practices; Knowledge of Service desk methodology, especially the incident tracking and escalation processes; Knowledge of Problem Management, root-cause determination and known error management processes; Knowledge of Configuration/Release Management and related software distribution processes; Problem Management, root-cause determination and known error management techniques; Change Management methodologies and related processes; Knowledge of Ethernet local area networks (LAN) and related equipment; And direct experience as follows; Recent and adequate experience, configuring and supporting computer workstation: software applications, hardware and related peripherals; Recent and adequate experience supervising and leading teams of call centre or technical support personnel; Recent and adequate experience working in a call centre environment handling client requests and service Incidents; Recent and adequate installing, configuring and supporting Microsoft workstation operating systems; Recent and adequate experience supporting workstations and peripherals in a LAN environment; Recent and adequate experience installing, configuring and supporting desktop applications such as the Microsoft Office Suite, Adobe office products and internet browsing applications; Recent and adequate experience installing, configuring and supporting workstation antivirus software and related utilities; Oral fluency in Inuktitut will be considered an asset. Page 4

5 In addition, the following will be considered significant additional assets for the incumbent and must, in any case, be acquired within the first year of incumbency: Awareness of the Nunavut Informatics environment, including knowledge of the Informatics Operations mission, organizational structure, mandates and technical infrastructure; A+ Certification, or its equivalent; Recent and adequate experience working with Front Range Heat software including installation, configuration and support of the Service desk and Discovery modules. Recent and adequate experience working with Service desk Knowledge Base application systems. Recent and adequate experience working with Prairie Fyre software including installation, configuration and support of the desktop application. A knowledge of the mandates and program activities of the various departments of the Government of Nunavut; Knowledge of relevant legislation and regulations applicable to information management and information technology (Access to Information and Privacy Acts, Consulting and Audit Canada standards, etc.) in order to ensure systems integrity, reliability and security. 6. WORKING CONDITIONS List the unavoidable, externally imposed conditions under which the work must be performed and which create hardship for the incumbent. Express frequency, duration and intensity of each occurrence in measurable time (e.g. every day, two or three times a week, 5 hours a day). Physical Demands Indicate the nature of physical demands and the frequency and duration of occurrences leading to physical fatigue. The work may require frequent movement from one building to another Travel to outlying communities connected to the Government network for operational support may be necessary on occasion. Environmental Conditions Indicate the nature of adverse environmental conditions to which the jobholder is exposed, and the frequency and duration of exposures. Include conditions that disrupt regular work schedules and travel requirements. The work may require spending extended periods with noisy equipment, yet noisemuffling devices are not practical when troubleshooting because diagnosis includes listening for error signals. Page 5

6 Sensory Demands Indicate the nature of demands on the jobholder s senses to make judgments through touch, smell, sight and hearing, and judge speed and accuracy. Work requires intense focus on complex variable information patterns for extended periods, usually via a computer screen. Mental Demands Indicate conditions that may lead to mental or emotional fatigue. This highly stressful position frequently requires working with complex issues under urgent conditions leading to mental fatigue, tension, irritability and strained professional and personal relations. Pressures from unexpected system failures are compounded by unrealistic deadline expectations, which then require dealing with confrontational clients and concerned management expecting immediate resolution. Due to the rapidly evolving nature of Information Technology, the work also demands a constant extracurricular effort to maintain technical currency. 7. CERTIFICATION Employee Signature Manager GN Service Desk Supervisor Title Printed Name Supervisor Signature Date: I certify that I have read and understand the responsibilities assigned to this position. Deputy Minister, Roy Green Date I certify that this job description is an accurate description of the responsibilities assigned to the position. Deputy Head Signature Date I approve the delegation of the responsibilities outlined herein within the context of the attached organizational structure. Page 6

7 8. ORGANIZATION CHART Please attach Organizational Chart indicating incumbent s position, peer positions, subordinate positions (if any) and supervisor position. The above statements are intended to describe the general nature and level of work being performed by the incumbent of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of this position. Page 7

Position No. Job Title Supervisor s Position 17-10153 Sr. Program Specialist 17-01417 Manager Income Assistance

Position No. Job Title Supervisor s Position 17-10153 Sr. Program Specialist 17-01417 Manager Income Assistance 1. IDENTIFICATION Position No. Job Title Supervisor s Position 17-10153 Sr. Program Specialist 17-01417 Manager Income Assistance Department Division/Region Community Location Family Services Income Assistance/HQ

More information

Position No. Job Title Supervisor s Position 14-10756 Human Resources Liaison Human Resources Manager (14-10385)

Position No. Job Title Supervisor s Position 14-10756 Human Resources Liaison Human Resources Manager (14-10385) 1. IDENTIFICATION Position No. Job Title Supervisor s Position 14-10756 Human Resources Liaison Human Resources Manager (14-10385) Department Division/Region Community Location CGS Support Services Iqaluit

More information

Position No. Job Title Supervisor s Position Financial Code. Manager, Financial Services (12-03979) Department Division/Region Community Location

Position No. Job Title Supervisor s Position Financial Code. Manager, Financial Services (12-03979) Department Division/Region Community Location 1. IDENTIFICATION Position No. Job Title Supervisor s Position Financial Code 12-13846 ECAP Coordinator (Energy Cap Utilities Management Software) Manager, Financial Services (12-03979) 03300-01-1-111-0302004-04-????

More information

Supervisor s Position No Inventory Control Specialist Assistant Manager Nunavut Field Operations

Supervisor s Position No Inventory Control Specialist Assistant Manager Nunavut Field Operations 1. IDENTIFICATION Position Job Title Supervisor s Position No. 14-06890 Inventory Control Specialist Assistant Manager Nunavut Field Operations Department Division/Region Community Location Community &

More information

Position No. Job Title Supervisor s Position 70-13474 Pre-Nursing Instructor, Nursing & Health Science Programs

Position No. Job Title Supervisor s Position 70-13474 Pre-Nursing Instructor, Nursing & Health Science Programs 1. IDENTIFICATION Position No. Job Title Supervisor s Position 70-13474 Pre-Nursing Instructor, Nursing & Health Science Programs Program Manager, Nursing and Health Sciences Programs, 70-1816 Department

More information

Government of Nunavut Employment Opportunity

Government of Nunavut Employment Opportunity Government of Nunavut Employment Opportunity Community Planner Department of Community & Government Services Rankin Inlet, Nunavut An exciting opportunity has opened for a planner to serve the planning

More information

Department Division/Region Community Location. Health Inpatient Care Iqaluit Qikiqtani General Hospital

Department Division/Region Community Location. Health Inpatient Care Iqaluit Qikiqtani General Hospital 1. IDENTIFICATION Position No. Job Title Supervisor s Position Registered Nurse, Inpatient Care Nurse Manager, Inpatient Care Department Division/Region Community Location Health Inpatient Care Iqaluit

More information

Position No. Job Title Supervisor s Position 10-11228, 10-11229, 10-11231 Registered Nurse, Acute Care Services (GDN)

Position No. Job Title Supervisor s Position 10-11228, 10-11229, 10-11231 Registered Nurse, Acute Care Services (GDN) 1. IDENTIFICATION Position No. Job Title Supervisor s Position 10-11228, 10-11229, 10-11231 Registered Nurse, Acute Care Services (GDN) Supervisor, Community Health Program Inpatient Services Department

More information

Position No. Job Title Supervisor s Position. Department Division/Region Community Location. Finance 03780-04 Kitikmeot Cambridge Bay Cambridge Bay

Position No. Job Title Supervisor s Position. Department Division/Region Community Location. Finance 03780-04 Kitikmeot Cambridge Bay Cambridge Bay 1. IDENTIFICATION Position No. Job Title Supervisor s Position 03-04657 Director, Kitikmeot Financial Services Assistant Comptroller General Department Division/Region Community Location Finance 03780-04

More information

LEGISLATIVE ASSEMBLY - GOVERNMENT OF NUNAVUT. Position No. Job Title Supervisor s Position

LEGISLATIVE ASSEMBLY - GOVERNMENT OF NUNAVUT. Position No. Job Title Supervisor s Position 1. IDENTIFICATION Position No. Job Title Supervisor s Position 01-13757 Technical Services Officer Director, Corporate Services Department Division/Region Community Location Office of the Legislative Assembly

More information

Job Description. Administration Officer

Job Description. Administration Officer Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible for maintaining day to day financial,

More information

Job Description. Program Administrator

Job Description. Program Administrator Job Description Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible for developing and administering programs in the

More information

Job Description. Office Manager

Job Description. Office Manager Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible organizing and coordinating office operations

More information

Job Description. Preschool Teacher. Pre School Teacher 5/30/2005 Page 1

Job Description. Preschool Teacher. Pre School Teacher 5/30/2005 Page 1 Job Description Preschool Teacher 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The Preschool teacher is responsible for

More information

Job Description. Field Worker

Job Description. Field Worker Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible for distributing information on, and consulting

More information

Job Description. Information Technology Manager. Information Technology Manager 5/30/2005 Page 1

Job Description. Information Technology Manager. Information Technology Manager 5/30/2005 Page 1 Job Description Information Technology Manager 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible for installing

More information

Job Description. Day Care Worker

Job Description. Day Care Worker Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The Daycare Worker is responsible for providing a safe and

More information

Job Description. Information Technician

Job Description. Information Technician Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible for installing and maintaining computer

More information

Job Description. Director of Finance

Job Description. Director of Finance Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible for planning, directing and controlling

More information

Job Description. Executive Secretary

Job Description. Executive Secretary Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible for providing secretarial, clerical and

More information

Job Title Supervisor s Position Fin. Code. Supervisor Health Programs Director, Health Programs Department Division/Region Community Location

Job Title Supervisor s Position Fin. Code. Supervisor Health Programs Director, Health Programs Department Division/Region Community Location 1. IDENTIFICATION Position No. Job Title Supervisor s Position Fin. Code Supervisor Health Programs Director, Health Programs Department Division/Region Community Location Health Baffin 2. PURPOSE Main

More information

Job Description. Community Coordinator

Job Description. Community Coordinator Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible for facilitating, promoting and ensuring

More information

Job Description. Day Care Coordinator

Job Description. Day Care Coordinator Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The Daycare Coordinator is responsible for developing, delivering

More information

Government of Nunavut Employment Opportunity

Government of Nunavut Employment Opportunity Government of Nunavut Employment Opportunity Registered Nurse, OR/PARR/DS Qikiqtani General Hospital Department of Health & Social Services IQALUIT, NUNAVUT Re-Advertisement We require an indeterminate

More information

Job Description. Head Mechanic

Job Description. Head Mechanic Job Description 5/30/2005 Page 1 PURPOSE (The main reason for the position, in what context and what is the overall end result). The is responsible to for maintaining mobile and stationary equipment in

More information

Position No. Job Title Supervisor s Position 10-10629 Licensed Practical Nurse Nurse Manager, Speciality Clinic

Position No. Job Title Supervisor s Position 10-10629 Licensed Practical Nurse Nurse Manager, Speciality Clinic 1. IDENTIFICATION Position No. Job Title Supervisor s Position 10-10629 Licensed Practical Nurse Nurse Manager, Speciality Clinic Department Division/Region Community Location Health Health Iqaluit Qikiqitani

More information

Job Description. Youth Coordinator

Job Description. Youth Coordinator Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible for developing, implementing and evaluating

More information

Job Description. Administrative Assistant

Job Description. Administrative Assistant Job Description 5/11/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The Administrative Clerk is responsible for providing administrative

More information

Job Description. Human Resource Officer

Job Description. Human Resource Officer Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible for providing support in the various human

More information

Job Description. Comptroller

Job Description. Comptroller Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible for maintaining financial, accounting,

More information

Job Description. Finance Officer

Job Description. Finance Officer Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible for maintaining financial, accounting,

More information

Job Description. Highways Foreman

Job Description. Highways Foreman Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible for the management, administration and

More information

Job Description. Fire Chief

Job Description. Fire Chief Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible for organization and direction of the

More information

Job Description. Receptionist

Job Description. Receptionist Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible for providing secretarial, clerical and

More information

Position No. Job Title Supervisor s Position 10-11027 Pharmacy Technician Director, Kivalliq Health Facility 10-11142

Position No. Job Title Supervisor s Position 10-11027 Pharmacy Technician Director, Kivalliq Health Facility 10-11142 1. IDENTIFICATION Position No. Job Title Supervisor s Position 10-11027 Pharmacy Technician Director, Kivalliq Health Facility 10-11142 Department Division/Region Community Location Health & Social Services

More information

Job Description. Office Support Worker

Job Description. Office Support Worker Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible for providing secretarial, clerical and

More information

Job Description. Building Maintainer

Job Description. Building Maintainer Job Description 5/30/2005 Page 1 PURPOSE (The main reason for the position, in what context and what is the overall end result). The is responsible to for maintaining community and other buildings to ensure

More information

Job Description. Recreation Programmer

Job Description. Recreation Programmer Job Description 5/30/2005 Page1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible for delivery of all recreation, leisure

More information

Position Description. First Nation Administrator

Position Description. First Nation Administrator Position Description 5/6/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible for the management, administration

More information

Job Description. Career Development Officer. Career Development Officer. 5/30/2005 Page 1

Job Description. Career Development Officer. Career Development Officer. 5/30/2005 Page 1 Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible for administering and delivering career

More information

Job Description. Recreation Coordinator

Job Description. Recreation Coordinator Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible for management of all recreation facilities

More information

Job Description. Assistant Senior Administrative Officer. Assistant Senior Administrative Officer 5/30/2005 Page 1

Job Description. Assistant Senior Administrative Officer. Assistant Senior Administrative Officer 5/30/2005 Page 1 Job Description Assistant Senior Administrative Officer 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible

More information

Job Description. Employment Officer

Job Description. Employment Officer Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible for providing career and employment counseling

More information

Job Description. Recreation Leader

Job Description. Recreation Leader Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible for delivery of all recreation, leisure

More information

Job Description. Carpenter Apprentice

Job Description. Carpenter Apprentice Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (Major responsibilities and target accomplishments expected of the position including the typical problems encountered in carrying out the responsibilities.)

More information

Job Description. Accounts Payable Clerk

Job Description. Accounts Payable Clerk Job Description 7/7/2004 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible for providing financial and administrative

More information

Job Description. Senior Administrative Officer. Senior Administrative Officer. 5/30/2005 Page 1

Job Description. Senior Administrative Officer. Senior Administrative Officer. 5/30/2005 Page 1 Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible for the management, administration and

More information

Job Description. Accounts Receivable Clerk

Job Description. Accounts Receivable Clerk Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible for providing financial, administrative

More information

Job Description. Garbage Truck Driver. Garbage Truck Driver 5/30/2005 Page 1

Job Description. Garbage Truck Driver. Garbage Truck Driver 5/30/2005 Page 1 Job Description Garbage Truck Driver 5/30/2005 Page 1 PURPOSE OF THE POSITION (Major responsibilities and target accomplishments expected of the position including the typical problems encountered in carrying

More information

The position is located in Iqaluit and reports to the Director, Policy, and Planning & Communications.

The position is located in Iqaluit and reports to the Director, Policy, and Planning & Communications. 1. IDENTIFICATION Position No. Job Title Supervisor s Position 15-10770 Sr. Policy Analyst Director, Policy Planning & Communications Department Division/Region Community Location Economic Development

More information

Job Description. Community Economic Development Officer. Community Economic Development Officer 5/30/2005 Page 1

Job Description. Community Economic Development Officer. Community Economic Development Officer 5/30/2005 Page 1 Job Description Community Economic Development Officer 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible

More information

Job Description. Administrative Clerk

Job Description. Administrative Clerk Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible for providing administrative and clerical

More information

Job Description. Store Manager

Job Description. Store Manager Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible for maintaining the store in order to

More information

Job Description. Community Postal Officer

Job Description. Community Postal Officer Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible for operating and for delivering the services

More information

Job Description. Water Plant Treatment Operator. Water Treatment Plant Operator 5/30/2005 Page 1

Job Description. Water Plant Treatment Operator. Water Treatment Plant Operator 5/30/2005 Page 1 Job Description Water Plant Treatment Operator 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible for of

More information

Job Description. Home Care Coordinator

Job Description. Home Care Coordinator Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible for providing care to elders and others

More information

Job Description. Home Care Worker

Job Description. Home Care Worker Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible for providing care to elders and others

More information

Job Description. Housing Maintenance Serviceman. Housing Maintenance Serviceman 5/30/2005 Page 1

Job Description. Housing Maintenance Serviceman. Housing Maintenance Serviceman 5/30/2005 Page 1 Job Description Housing Maintenance Serviceman 5/30/2005 Page 1 PURPOSE OF THE POSITION (Major responsibilities and target accomplishments expected of the position including the typical problems encountered

More information

Job Description. Revenue Clerk

Job Description. Revenue Clerk Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible for providing financial and administrative

More information

Job Description. Housing Manager

Job Description. Housing Manager Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible for the administration, management and

More information

Job Description. Oil Burner Mechanic. Oil Burner Mechanic

Job Description. Oil Burner Mechanic. Oil Burner Mechanic Job Description PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible for installing, repairing and maintaining oil burning heating

More information

Job Description. Finance Administration Clerk. Finance Administration Clerk. 5/30/2005 Page 1

Job Description. Finance Administration Clerk. Finance Administration Clerk. 5/30/2005 Page 1 Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible for providing financial, administrative

More information

Job Description. Labourer

Job Description. Labourer Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (Major responsibilities and target accomplishments expected of the position including the typical problems encountered in carrying out the responsibilities.)

More information

Job Description. Plumber

Job Description. Plumber Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible for installing, repairing and maintaining

More information

Job Description. Housing Administrative Clerk. Housing Administrative Clerk. 5/30/2005 Page 1

Job Description. Housing Administrative Clerk. Housing Administrative Clerk. 5/30/2005 Page 1 Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The Administrative Clerk is responsible for providing financial,

More information

Job Description. Recreation Facility Operator. Recreation Facility Operator. 5/30/2005 Page 1

Job Description. Recreation Facility Operator. Recreation Facility Operator. 5/30/2005 Page 1 Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible for maintaining recreation and other municipal

More information

Job Description. Alcohol and Drug Coordinator. Alcohol and Drug Coordinator. 5/30/2005 Page 1

Job Description. Alcohol and Drug Coordinator. Alcohol and Drug Coordinator. 5/30/2005 Page 1 Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible for providing confidential addictions

More information

Job Description. Librarian

Job Description. Librarian Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible for providing library and research services

More information

Job Description. Heavy Equipment Operator. Heavy Equipment Operator. 5/30/2005 Page 1

Job Description. Heavy Equipment Operator. Heavy Equipment Operator. 5/30/2005 Page 1 Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (Major responsibilities and target accomplishments expected of the position including the typical problems encountered in carrying out the responsibilities.)

More information

Job Description. Assistant Librarian

Job Description. Assistant Librarian Job Description Assistant Librarian IDENTIFICATION Job Title: Assistant Librarian Supervisor's Position: Head Librarian Job Status: Permanent Full Time RI 37.5 hrs. per week Location: Inuvik Centennial

More information

Position Number(s) Community(s) Division/Region(s) 97-9896 Yellowknife Corporate Services

Position Number(s) Community(s) Division/Region(s) 97-9896 Yellowknife Corporate Services IDENTIFICATION Department Workers Safety and Compensation Commission Position Title Employee Safety Officer Position Number(s) Community(s) Division/Region(s) 97-9896 Yellowknife Corporate Services PURPOSE

More information

Job Description. Alcohol and Drug Counsellor. Alcohol and Drug Counselor 5/30/2005 Page 1

Job Description. Alcohol and Drug Counsellor. Alcohol and Drug Counselor 5/30/2005 Page 1 Job Description Alcohol and Drug Counsellor 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The Alcohol and Drug Counsellor

More information

Job Description. Tenant Relations Officer

Job Description. Tenant Relations Officer Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible for maintaining effective relationships

More information

Job Description. Facilities Maintainer

Job Description. Facilities Maintainer Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible for maintenance of all hamlet facilities

More information

Job Description. Mental Health Worker

Job Description. Mental Health Worker Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The is responsible for administering and delivering mental

More information

Job Description. Community Social Worker

Job Description. Community Social Worker Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The Community Social Services Worker (CSSW) is responsible

More information

Position Number Community Division/Region

Position Number Community Division/Region IDENTIFICATION Department Position Title Health and Social Services Project Manager, Health Informatics Position Number Community Division/Region 49-New Yellowknife Shared Services and Innovation PURPOSE

More information

Help Desk Coordinator Provincial Court Judiciary / Office of the Chief Judge

Help Desk Coordinator Provincial Court Judiciary / Office of the Chief Judge Help Desk Coordinator Provincial Court Judiciary / Office of the Chief Judge POSITION TITLE: Help Desk Coordinator POSITION NUMBER(S): DIVISION: (e.g., Division, Region, Department) UNIT: (e.g., Branch,

More information

Job Description. Custodian

Job Description. Custodian Job Description 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The Custodial is responsible for performing custodial duties,

More information

SUPERVISOR, SERVICE DESK (Existing position)

SUPERVISOR, SERVICE DESK (Existing position) Edmonton Catholic Schools is now accepting applications for the position of SUPERVISOR, SERVICE DESK (Existing position) Edmonton Catholic Schools is a large urban school district whose mission is to provide

More information

IT Support Supervisor #02982 City of Virginia Beach Job Description Date of Last Revision: 12-14-2015

IT Support Supervisor #02982 City of Virginia Beach Job Description Date of Last Revision: 12-14-2015 City of Virginia Beach Job Description Date of Last Revision: 12-14-2015 FLSA Status: Exempt Pay Plan: Administrative Grade: 12 City of Virginia Beach Organizational Mission & Values The City of Virginia

More information

1236 6 th Ave. Helena, MT 59601

1236 6 th Ave. Helena, MT 59601 STATE OF MONTANA SECRETARY OF STATE S OFFICE JOB PROFILE AND EVALUATION SECTION I - Identification Working Title: IT Help Desk Lead Class Code Number: 151415 Class Code Title: Computer Support Specialist

More information

H10220, page1. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

H10220, page1. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. H10220, page1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. FUNCTIONAL DUTIES This is a non-career, term job with

More information

JOB TITLE: CURRENT CLASSIFICATION/GRID POSITION # IT Tech II AD Grid Level 5(g) #123 Network Support Technician

JOB TITLE: CURRENT CLASSIFICATION/GRID POSITION # IT Tech II AD Grid Level 5(g) #123 Network Support Technician COUNTY OF GRANDE PRAIRIE JOB DESCRIPTION JOB TITLE: CURRENT CLASSIFICATION/GRID POSITION # IT Tech II AD Grid Level 5(g) #123 Network Support Technician NOC CODE: 2281 STANDARD HOURS: 35 hours/week (non-management)

More information

Web Application and Database Developer. Position Number(s) Community(s) Division/Region(s)

Web Application and Database Developer. Position Number(s) Community(s) Division/Region(s) IDENTIFICATION Department Aurora College Position Title Web Application and Database Developer Position Number(s) Community(s) Division/Region(s) 91-10868 Fort Smith Aurora Research Institute PURPOSE OF

More information

Position Number Community Division/Region. Yellowknife

Position Number Community Division/Region. Yellowknife IDENTIFICATION Department Position Title Health and Social Services Senior Project Manager Position Number Community Division/Region 49-13716, 49-13717, 49-14058 Yellowknife Shared Services and Innovation

More information

Professional Position Description

Professional Position Description Professional Position Description Section I Position Information Update Only Classification Review Position Title Service Desk Coordinator Position # 999835 Department IT Service Operations Classification

More information

Position Number(s) Community Division/Region(s)

Position Number(s) Community Division/Region(s) IDENTIFICATION Department Education, Culture and Employment Position Title Programmer / System Analyst Position Number(s) Community Division/Region(s) 71-14813 Yellowknife Planning, Research and Evaluation

More information

JOB TITLE: CURRENT CLASSIFICATION/GRID POSITION # IT Tech I AD Grid Level 5(h) #68 (Service Desk)

JOB TITLE: CURRENT CLASSIFICATION/GRID POSITION # IT Tech I AD Grid Level 5(h) #68 (Service Desk) COUNTY OF GRANDE PRAIRIE JOB DESCRIPTION JOB TITLE: CURRENT CLASSIFICATION/GRID POSITION # IT Tech I AD Grid Level 5(h) #68 (Service Desk) NOC CODE: 2171 STANDARD HOURS: 35 hours/week (non-management)

More information

HELP DESK SUPERVISOR

HELP DESK SUPERVISOR HELP DESK SUPERVISOR Occupational Code: 1551 Salary Range: 28A Status: Classified FLSA: Exempt Established: 7/04 Revised: 11/05 2/06 4/06 NATURE OF WORK: Technical specialized work responsible for supervising

More information

Qulliq Energy Corporation Job Description

Qulliq Energy Corporation Job Description Qulliq Energy Corporation Job Description Position Title Senior Enterprise Systems Specialist Unionized Reports to: Manager, Information Technology Reporting to this Position Enterprise Systems Specialist

More information

Systems Support Coordinator/ LAN Administrator Provincial Court Judiciary / Office of the Chief Judge

Systems Support Coordinator/ LAN Administrator Provincial Court Judiciary / Office of the Chief Judge Systems Support Coordinator/ LAN Administrator Provincial Court Judiciary / Office of the Chief Judge POSITION TITLE: DIVISION: (e.g., Division, Region, Department) UNIT: (e.g., Branch, Area, District)

More information

Functional Area 3. Skill Level 301: Applications Systems Analysis and Programming Supervisor (Mercer 1998 Job 011)

Functional Area 3. Skill Level 301: Applications Systems Analysis and Programming Supervisor (Mercer 1998 Job 011) Functional Area 3 Skill Level 301: Applications Systems Analysis and Programming Supervisor (Mercer 1998 Job 011) Description: Supervises activities of all applications systems analysis and programming

More information

ICT (INFORMATION AND COMMUNICATION TECHNOLOGY) HELP DESK SUPPORT OFFICER

ICT (INFORMATION AND COMMUNICATION TECHNOLOGY) HELP DESK SUPPORT OFFICER ICT (INFORMATION AND COMMUNICATION TECHNOLOGY) HELP DESK SUPPORT OFFICER The ICT Help Desk Support Officer is the first point of contact for all ICT Support and utilises their knowledge, training and skills

More information

COUNTY OF NORTHAMPTON EASTON, PA Job Description DIRECTOR OF EMERGENCY MANAGEMENT SERVICES

COUNTY OF NORTHAMPTON EASTON, PA Job Description DIRECTOR OF EMERGENCY MANAGEMENT SERVICES 1 of 5 DEFINITION The Director of the Emergency Management Services directs and plans all of the administrative and operational activities of the Emergency Management Services Division. This position is

More information

Page 1 of 5 Position Code #P10260. Forensic Identification - Technological Crimes Unit ASSOCIATION: Civilian LOCATION: Headquarters

Page 1 of 5 Position Code #P10260. Forensic Identification - Technological Crimes Unit ASSOCIATION: Civilian LOCATION: Headquarters Page 1 of 5 Position Code #P10260 POSITION TITLE: Computer Forensics DEPT./DIV.: Investigative Services Support Technician REPORTS TO: Sergeant, Technological Crimes Unit BRANCH: Forensic Identification

More information

Nothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time.

Nothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time. H22170, page 1 Nothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time. FUNCTIONAL DUTIES This is a non-career term job at

More information

To provide an effective, professional and customer focussed ICT Service Desk service to the customers of the Council, NHS and all Hoople customers.

To provide an effective, professional and customer focussed ICT Service Desk service to the customers of the Council, NHS and all Hoople customers. JOB DESCRIPTION Job ination as shown on organisation chart Job Title: ICT Service Desk Post No: Analyst Directorate: Transation & Technology Division/ Department: ICT Operations, ICT Service Desk Grade:

More information

POSITION DESCRIPTION ICT TECHNICIAN - HELPDESK SUPPORT

POSITION DESCRIPTION ICT TECHNICIAN - HELPDESK SUPPORT POSITION TITLE: LEVEL: HOURS: ICT Technician - Helpdesk Support Level 2 (Administrative & Technical Officers) The Roman Catholic Archbishop of Perth Non-Teaching Staff Enterprise Bargaining Agreement 2012

More information

BOYERTOWN AREA SCHOOL DISTRICT Job Description

BOYERTOWN AREA SCHOOL DISTRICT Job Description BOYERTOWN AREA SCHOOL DISTRICT Job Description Position Title: Reports to: SUMMARY: Technology Specialist II Director of Information Technology Under the general supervision of the Director of Information

More information