IT Frequently Asked Questions

Transcription

1 IT Frequently Asked Questions General Questions How many desktop PCs do you have at this site? 20 HP Which brand(s) are they? How many laptops/notebooks or tablet PCs do you 300 Fujitsu, 35 ipads have? Which brand(s) are they? How many thin clients do you have? Which brand(s) 0 are they? What operating systems do you run on your Windows 7 PCs/Laptops? What is your current platform and version? Microsoft Outlook 2010 What are the names, line types and speeds of your Private circuit JANET ISPs? 50MB Outsourced IT Services Name of supplier Service(s) provided by supplier Renewal date for provided service(s) Current spend with supplier for provided service(s) Sopra Steria Network support, break/ fix support, infrastructure support, supply of helpdesk End date: , review date: Estimate 591,490 per annum IT Service Management Is your IT Service Management function and associated software application based in house or outsourced to a 3 rd party? Please provide the full name and version of the ITSM software application in use? What is the lifetime value of the contract and over how many years? Please provide high level % in terms of software, maintenance and services. When is the contract due for renewal? 2021 How was the current solution procured directly with the vendor, through a framework or via G Cloud? What are your published procurement thresholds for tendering purposes? Outsourced to a 3 rd party Stars version as required and specified by our outsourced service supplier 2.5m over five years; contract broken down to these items Using standard Government procurement procedures Please see link to our Contract Procurement Rules on our website Procurement Rules What is the authority s strategy with regards to Cloud solutions as opposed to in house installations? Has the organisation ever procured through the G Cloud Framework? As appropriate to business needs and requirements

2 MFD/Managed Print Service contract What are the contract start and end dates? Is there an extension period? How many MFDs do you currently have in use? 11 How many desktop printers do you currently have 10 in use? What makes, models and specifications do you have in use? What are the current annual colour and mono print volumes for MFD and desktop printers? What is your approximate annual MFD spend? 34,500 What is your approximate annual desktop printer 26,000 spend including consumables and maintenance? What is the overall cost of the managed print service contract (if you have one)? What print management software do you use across the organisation? What PDF software do you use across the organisation? Do you use document and/or record management software applications? If yes, which ones? Do you employ mobile printing technologies and BYOD strategies? Do you operate a print room for high volume print? Will you be using a framework agreement for the next contract or will you be doing your own procurement process? Do you have an ICT security policy which includes MFDs and paper documents? If yes, please provide a brief overview. 31 October There is an extension period but we would almost certainly go out to test the market before taking up this option. Konica Minolta with Stapler and finisher, Ioptions and Pcounter embedded The number of prints to Colour = 187,507 Black = 1,525, includes technician replacing Ink supplies and Paper management, but not click and paper costs. PCounter Adobe Acrobat Civica (W360) Yes Servers How many physical servers do you have? 14 Existing supplier HP Hardware/vendors brand HP Which server operating systems do you use? Windows How many virtual servers do you have on site 115 Which server virtualisation software do you use? VMware This is a service that is provided by our outsourced IT service run by Sopra Steria. They will take care of the contract when we look to renew at the end of the year. Yes. We do not give out security information about our network as this could potentially breach the 7 th principle of the Data Protection Act 1998.

3 Do you access any virtual servers in the cloud? Contract description 4 x HP 5 year 6 hour 24x7 Call to Repair with Defective Media Retention DL38x(p) Hardware Support Total value of the contract 9,980 paid in full up front Expiry date of the contract December 2018 Contract review date ne available What supplier provides the maintenance (out of Olympic January (servers). warranty) support on your desktops and servers We do not have anything in and when does the contract expire? place for desktops Software Applications Auto call distribution Mitel CCM Call logging Mitel Contact Centre Management Cash payments Civica (ICON) Corporate asset management Atrium Council tax Civica Open Revenues Customer relationship management (CRM) Civica (W360) Data analytics Business Objects Database products MS SQL Document/records management Civica (W360) Election management Halarose Eros Environmental health Civica (APP) e-payments Civica (ICON) General ledger Civica (Authority Financials) Geographic information system Civica/Innogistic Grounds maintenance Grounds maintenance is outsourced Groupware products Exchange Homelessness/Waiting List Orchard (ArcHouse) Housing and council tax benefit Civica Open Revenues Housing stock management Orchard (ArcHouse) Income management Civica (Authority Financials) Integrate payroll and personnel Frontier Software Chris 21 Licensing Civica (APP) NNDR Civica Open Revenues Productivity Microsoft Office Workflow Kofax Waste management Kier (Kierway) External Hosting Type of external hosting contract Supplier Name Contract Duration Contract Description WEB EIBS 12 month rolling contract Web hosting, services and application

4 Fixed Telecommunications Current fixed line (voice circuits) provider Supplier s name Alternative Networks GAMMA Fixed line contract renewal date. 28 February 2016 Fixed line contract duration 12 month rolling contract Type of lines SIP Number of lines 1 SIP trunk, 45 channels Minutes/landline provider supplier s name (fixed GAMMA voice not mobiles) Number of extensions 700 Minutes/landline contract renewal date Rolling 28 February 2016 Minutes landline monthly spend monthly average 1,500 Minutes landline contract duration: the number of Unlimited years the contract is with the supplier Are your external calls through your voice carrier Yes carried over VoIP for your internal communications? Are your external calls through your voice carrier Yes carried over VoIP or do they go over a conventional phone line? Which supplier has the maintenance contract on Alternative Networks your PBX? What manufacturer is your council phone system? Mitel What is the current cost of the phone system Circa 18k per annum support? Mobile Phone Contract Network Provider 02 Mobile phone supplier 02 Number of users 250 Annual average spend Approximately 3,500 pa Duration of the contract The contract is rolling and therefore has no fixed duration Contract start date Although there is an umbrella contract, we take out a separate 2 year contract with every SIM card we add to our estate, so this is a variable date Contract expiry date Our contract with 02 operates on a rolling basis Contract review date We do not have a future review date Smartphones How many connected devices, such as smartphones and tablets, have you issued to staff over the last five years? Approximately 360

5 How many do you plan to issue over the next three years? How many connected devices were recorded as lost in the last five years? ne our service provider Sopra Steria are now conducting this work Two Broadband Fixed broadband provider supplier s name Link WAN Fixed broadband renewal date 30 January year rolling contract Fixed broadband annual average spend 15,164 VOIP/PBX installation date of the organisation s 2 vember 2011 primary telephone system WiFi Contract te: both Secure and Free WiFi are provided as part of separate managed contracts where WiFi is only part of other services provided by each supplier Current Provider Contract description WiFi for officers and staff (Secure) provided by Alternative Networks Free WiFi provided by CloudconneX Secure contract to provide secure WiFi access as part of contract to supply LAN services. Free contract to provide infrastructure to facilitate delivery of free public WiFi services in a number of Eastbourne Borough Council s buildings. Contract expiry date Secure WiFi 1 December 2016 Free WiFi 17 February 2017 Contract review date Secure WiFi 1 vember 2016 Free WiFi 1 December 2016 WAN WAN provider Link WAN WAN contract renewal data 30 January year rolling contract WAN annual average spend Included in cost of fixed broadband annual average spend above Number of sites the WAN covers 15 Contract description Fully serviced contract to provide ADSL, WAN and GOV connect services WAN annual average spend Included in the cost of fixed broadband spend

6 LAN What date does your support contract come up for renewal on the LAN network? What is the current cost of the LAN network support? Which company is the support contract with? vember 2016 Average 24k per annum Alternative Networks SAN What manufacturer of SAN is used in the council? HP When was the SAN purchased? 2013 How many virtual servers are you running? 115 Network Management Tools Which network management tools do you use to manage and monitor devices on your network? How many devices on your network (wired and wireless) does this tool manage and monitor If you have a network management solution in place, is it able to identify and isolate which devices hog bandwidth and cause network delays Is network performance regarded as a high priority by your organisation? How often is network performance reviewed? The council considers that disclosure of this information would breach the 7 th Principle of the Data Protection Act Yes Yes Monthly IT Disposal Who currently provides IT disposal for you? Which re-seller provides your IT hardware? Are you tied into a time bound contract with your incumbent IT disposal company? ICTR Various Digital Governance Do you use a paid-for service, subscription and or licensed software to support Digital Governance? Which service do you use to monitor availability and report the uptime of your primary website eastbourne.gov.uk? Which content management system do you use for your primary website eastbourne.gov.uk? SiteImprove Alerts Easysite, from Ideagen plc Please te: All our IT procurement follows the government procurement guidelines and therefore we do not accept cold callers.