MDS Amiba Cloud PBX. Getting Started

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "MDS Amiba Cloud PBX. Getting Started"

Transcription

1 Getting Started Specifications are subject to change without notice. This documentation refers to: Software version or higher for the MDS Amiba Cloud PBX system Software version or higher for the IP phones

2 Contents 1. Introduction 3 2. Getting Started for the User Set up Apple, Android or Windows Apps Set up Opera Desk Phones Login to your User Portal Opera Communicator... 6 Opera Communicator - Enter Registration Details... 6 Opera Communicator - Load personal Gmail or Outlook contacts to the MDS Amiba cloud... 7 Opera Communicator - Synchronise Contacts... 7 Opera Communicator - Launch the User Portal Getting Started for the Administrator Connect the SIP Trunks to the Cloud PBX Programme the Ringing Assignment Time of Day Routing Trouble-shooting the SIP trunks Setup Voic to Auto-Attendant... 15

3 1. Introduction Hello and welcome to the MDS Amiba Cloud-based business telephone system, the best value in secure, cloud based voice telephony for small and medium sized business. With the MDS Amiba phone service, you will be able to make and receive internet phone calls from anywhere. Be at your desk, wherever you are Smartphone and Tablet apps and PC softphones emulate your desk phone, wherever you are, at home or abroad, on Wifi or 3G. Make calls on your smartphone using your fixed business number, not your personal cell number. Advanced Auto-Attendant answers your customer calls automatically and routes them to the appropriate employee according to the customer selection. Voic for every user with forwarding of voic messages to your account Low Cost Unlimited landline calls and preferential rates for calls to mobiles. DM 1088 Page 3

4 2. Getting Started for the User When you register for the service, we will send the registration details to your address. This will contain your account information: The Server URL address: yourcompany.mdspbx.com Your User Name: John Smith Your address: Your internal phone number: 1234 Your external phone number: Your IP registration name: IP Your IP registration PIN/Password: 2345 Communicator SOAP Port Number 5005 Administrator Login/Password: admin/xxxxxx 2.1. Set up Apple, Android or Windows Apps Follow the link below and select the app you need. Download the app to your device and then download and follow the user guide for instructions on installing and set-up. DM 1088 Page 4

5 2.2. Set up Opera Desk Phones When the Operafone Executive is first powered up, you will be asked to enter your registration details: The Server URL address: yourcompany.mdspbx.com Your IP registration name: IP Your IP registration PIN/Password: 2345 These parameters may be changed at any time by pressing the Menus key on phone display for 10 seconds, scrolling and selecting the options required. This is useful for hot-desking. A full set of guides for these desk phones are available on this link: Login to your User Portal The user portal gives you quick and easy access to dial from your contacts, handle calls, see the status of colleagues in real time, and listen to voic s and set call forwarding. Browse to the server address given in your registration details: yourcompany.mdspbx.com Enter your Username and PIN to login and the Portal page appears: DM 1088 Page 5

6 2.4. Opera Communicator The Opera Communicator is a windows application which synchronises your Gmail or Outlook contacts with the MDS Amiba Cloud based service. It also allows for a single click access to your User Portal. Download it from here: Once installed on your PC, you need to fill in some settings Click Next on the Setup Wizard, followed by Install, then Finish. Opera Communicator - Enter Registration Details Click the Communicator shortcut icon on your desktop, or run from the Windows Start menu. On the Settings page, enter the following registration details to connect to your MDS Amiba cloud PBX: The Server URL address: yourcompany.mdspbx.com Your User Name: John Smith Your IP registration PIN/Password: 2345 Communicator SOAP Port: 5005 Select the Startup mode. DM 1088 Page 6

7 Opera Communicator - Load personal Gmail or Outlook contacts to the MDS Amiba cloud At the Export/Import Contacts page, select either Gmail or Outlook contacts for download and click on the tick. This will load you Outlook or Gmail contacts into your personal directory on the cloud system. To populate the common directory on the cloud PBX, you can do this by using the administrator login and password on the Settings tab. Opera Communicator - Synchronise Contacts The Opera Communicator can compare the contacts on the MDS Amiba cloud PBX with those on Gmail or Outlook and synchronise them according to the rules on the Sync Contacts page. At the Sync Contacts page, select the synchronisation Direction from the drop-down menu. DM 1088 Page 7

8 Opera Communicator - Launch the User Portal Clicking the tick box on this page provides a quick and easy way to open your User Portal. DM 1088 Page 8

9 3. Getting Started for the Administrator You can connect to the Administrator portal of your MDS Amiba cloud PBX to manage features like the Auto-Attendant, user groups and routing of incoming calls. When you login to the administrator portal using your administrator login and password you can programme the following features: There is a Help Button on each feature-programming page. This explains how the feature works and how to set it up. DM 1088 Page 9

10 3.1. Connect the SIP Trunks to the Cloud PBX. The SIP trunks interface on the cloud PBX can be connected to any compatible SIP trunk provider network. The SIP trunk provider will supply the telephone numbers and account registration details. These are programmed into the cloud PBX in two steps: 1. Programme the public telephone numbers into the cloud PBX on the page External Numbers List in the External Numbers section of the Administrator page. Enter the telephone number in the External Number column. It is essential to enter the number is in the exact format supplied by the SIP trunk provider, including any necessary area or country codes. Any departure from the required number format may result in calls being rejected by the provider. DM 1088 Page 10

11 2. Now programme the SIP Account details by pressing the Edit button on the SIP Accounts page. This page is used to enter the registration details supplied by the SIP trunk network provider and to configure other important technical options of the SIP trunks that may be specified by the provider. The essential registration details are the server address, the Username and Password. There is a lot of variation in the parameters required by SIP service providers and this page allows you to program these options. Go to the online help for a detailed explanation. DM 1088 Page 11

12 3.2. Programme the Ringing Assignment Each external telephone number connected to the Opera Cloud PBX may be programmed to ring a different user or set of users for incoming calls. The assignment of incoming calls to internal extensions is done on the Ringing assignment page in the section External Numbers. This page contains a list of all the external telephone numbers have been previously defined on the External Numbers page. DM 1088 Page 12

13 Click on the Edit button of any number to define the distribution of incoming calls on that number: On this page you can add an extension to the ringing assignment by dragging and dropping from the extension list on the left to the assignment column in the centre. You may also add a group to the assignment in the same way. You may also assign an Auto Attendant message for this number or a networked user, an external number or a conference room by clicking the links on the right. When the selection is complete, click the green tick-box to return the previous page. You may then proceed to programme the night ringing and the other modes by clicking the links at the bottom left of the page. DM 1088 Page 13

14 3.3. Time of Day Routing Up to 15 different ringing modes can be defined on the page Day/Night Ringing under Time Settings. Each ringing mode can be acitivated at a particular time of the day on the page Day Night Switch Times under Time Settings Trouble-shooting the SIP trunks If you have trouble making or receiving calls on the SIP trunks, verify the following: Check the external telephone numbers are entered on the page External Lines in the exact format specified by the SIP trunk provider and that they are associated with the correct SIP account. Check that the SIP account details are programmed correctly on the SIP Account page. The basic parameters are the SIP server address, the username and password. SIP account parameters may vary widely between providers. Check that any requirements of your provider are programmed correctly on the sip account page. Check that the ringing assignment is programmed correctly. To avoid the default delay of 4 seconds, to allow the user dial additional digits, before dialled digits are sent to line, program the Dial Plan on the SIP Account page Setup Voic to The Opera cloud system can forward voic messages to a user s address. In order to do this, the administrator must program an address for the system and also for each user. The system address is programmed on the page SMTP Configuration under IP Settings. The user addresses are programmed on the page Message Forwarding to under User Settings. The details are explained in the online help pages. DM 1088 Page 14

15 3.6. Auto-Attendant The Auto-Attendant and IVR can be programmed to answer incoming calls automatically and to guide the caller through a series of announcements to the correct destination. Go to the Auto-Attendant page under System Settings and follow online help. Online User-guides and videos: The guides for the system can be downloaded from: Training videos are available at the following link: DM 1088 Page 15

MDS Amiba Cloud PBX. Getting Started

MDS Amiba Cloud PBX. Getting Started Getting Started Introduction Hello and welcome to the MDS Amiba Cloud-based business telephone system, the best value in secure, cloud based voice telephony for small and medium sized business. With the

More information

Auto Attendant User Guide

Auto Attendant User Guide Auto Attendant User Guide Specifications subject to change without notice. Facilities described may or may not be supported by your network. This documentation refers to software version 14.183 for hardware

More information

Android Softphone App for the Opera IP System. Installation and user guide

Android Softphone App for the Opera IP System. Installation and user guide Android Softphone App for the Opera IP System Installation and user guide Android App Manual Specifications are subject to change without notice. Facilities described may or may not be supported by your

More information

Opera System Configuration for Apps

Opera System Configuration for Apps Opera System Configuration for Apps IPhone App Installation and Use Specifications are subject to change without notice. Facilities described may or may not be supported by your network. Opera 240, Opera

More information

Android App Installation

Android App Installation Android App Manual Specifications are subject to change without notice. Facilities described may or may not be supported by your network. Opera 240, Opera 20 IP, Opera Cloud and Operafone are the registered

More information

iphone Softphone App for the Opera IP System Installation and user guide

iphone Softphone App for the Opera IP System Installation and user guide iphone Softphone App for the Opera IP System Installation and user guide IPhone App Installation and Use Specifications are subject to change without notice. Facilities described may or may not be supported

More information

Magnet Voice. Android App Installation

Magnet Voice. Android App Installation Magnet Voice Android App Installation 1. Overview of the Android softphone app 3 2. Installing the softphone app on the smart phone 3 2.1. Enter system IP registration data in the app...4 2.2. Advanced

More information

iphone Installation Guide For ios 2.8 or Higher

iphone Installation Guide For ios 2.8 or Higher iphone Installation Guide For ios 2.8 or Higher IPhone App Installation and Use Contents 1. Introduction 3 2. Download the App to your iphone 4 3. Program the Registration details in the App 5 4. Using

More information

Hosted PBX. TelePacific Communicator User Guide. Desktop Edition

Hosted PBX. TelePacific Communicator User Guide. Desktop Edition Hosted PBX TelePacific Communicator User Guide Desktop Edition 11/19/2014 CONTENTS Login... 2 Home Window... 3 Status Flag... 4 My Room... 6 Contacts Screen... 6 History... 8 Directory... 9 Dialpad...

More information

Android App End User Installation Guide

Android App End User Installation Guide Android App End User Installation Guide 2511 Corporate Way Palmetto, FL 34221 941.753.5000 800.486.7685 www.medtelservices.com Facilities described may or may not be supported by your network. This documentation

More information

Hosted VoIP Outlook TAPI Integration

Hosted VoIP Outlook TAPI Integration Hosted VoIP Outlook TAPI Integration P a g e 1 This Document The purpose of this document is to describe how to download and install the TAPI (Telephony Application Program Interface) available at the

More information

Auto Attendant or IVR Setup Guide DigiCloud IP PBX Solution

Auto Attendant or IVR Setup Guide DigiCloud IP PBX Solution Auto Attendant or IVR Setup Guide DigiCloud IP PBX Solution Auto Attendant DigiCloud Auto Attendant is a flexible utility designed to greet callers and transfer them either to an existing DigiCloudSwitch

More information

Windows PC Softphone Installation Guide For 1.0.14 or Higher

Windows PC Softphone Installation Guide For 1.0.14 or Higher Windows PC Softphone Installation Guide For 1.0.14 or Higher IPhone App Installation and Use Contents 1. Introduction 3 2. Installation 2.1 Download the Software to your PC 2.2 Install the Software on

More information

1 VoIP/PBX Axxess Server

1 VoIP/PBX Axxess Server - 1 1 VoIP/PBX Axxess Server The Axxess Server supports comprehensive Voice Over Internet Protocol network services, which are based on the Open Source Asterisk VoIP software. The Axxess Server VoIP telephony

More information

Opera 240 System DECT Integration. with Gigaset N720 IP PRO Base Station. and Gigaset N720 DM PRO Manager. Installation and User Guide

Opera 240 System DECT Integration. with Gigaset N720 IP PRO Base Station. and Gigaset N720 DM PRO Manager. Installation and User Guide Opera 240 System DECT Integration with Gigaset N720 IP PRO Base Station and Gigaset N720 DM PRO Manager Installation and User Guide Contents 1 Introduction... 3 2 To set up the Opera 240 System and the

More information

Windows PC Softphone Installation

Windows PC Softphone Installation Operafone Soft Installation Guide Windows PC Softphone Installation Table of Contents 1. Introduction... 2 2. Installation... 3 Step 1 Download the Software to your PC... 3 Step 2 Install the Software

More information

Contents. Cbeyond Communicator for Mobile (ios) extends TotalCloud Phone System (TCPS) calling capabilities to an iphone.

Contents. Cbeyond Communicator for Mobile (ios) extends TotalCloud Phone System (TCPS) calling capabilities to an iphone. Cbeyond Communicator for TotalCloud Phone System for Mobile Cbeyond Communicator for Mobile (ios) extends TotalCloud Phone System (TCPS) calling capabilities to an iphone. Cbeyond Communicator is an intuitive

More information

Magnet Voice. ios App Installation

Magnet Voice. ios App Installation Magnet Voice ios App Installation Contents 1. Introduction 3 2. Download the App to your ios device 4 3. Program the Registration details in the App 5 4. Using the Softphone App 7 4.1. Dialling from your

More information

Digital Phone Service Web Portal User Guide

Digital Phone Service Web Portal User Guide Digital Phone Service Web Portal User Guide TouchTone provides subscribers an easy-to-use Web-based administrator portal to help manage your IP phone s features and call routing functions. In this document

More information

VoIP Softphone for MAC

VoIP Softphone for MAC VoIP Softphone for MAC Dial91.com s announces its new MAC based VoIP app for international calling to India. Our Mac/Apple based app provides a premium VoIP service combined with standard prepaid calling

More information

Magnet Voice. What s Involved? Why choose Magnet Voice in the Cloud?

Magnet Voice. What s Involved? Why choose Magnet Voice in the Cloud? integrates all the voice communication needs of your business in the cloud. We re taking Irish Business Calls to the Cloud, be part of it! Why choose in the Cloud? What s Involved? Business Continuity

More information

Product Overview & Quick Start Guide

Product Overview & Quick Start Guide Product Overview & Quick Start Guide Table of Contents Sage CloudCall Plugin Overview 1 Company Overview 1 Product Overview 1 How to order CloudCall Click 2 Sage CloudCall - Administration Guide 3 Installation

More information

Opera Wireless Mobilty

Opera Wireless Mobilty Opera Wireless Mobilty How to set-up a Nokia E51 handset as a SIP WiFi extension off the Opera 4IP/20IP system This will allow your mobile phone to act as an extension when you are in the office. Your

More information

8x8 Virtual Office Mobile User Guide for ios

8x8 Virtual Office Mobile User Guide for ios 8x8 User Guide for ios Works with iphone, ipad and ipod Touch Version 3.0, August 2012 The Champion For Business Communications Table of Contents Introduction...3 Features...3 Technical Requirements...4

More information

Contents. Business Solutions. Page

Contents. Business Solutions. Page C 2012 Contents Page Premium User Toolbar Assistant... 2 First Time Login... 4 Login Button... 4 Subsequent Use... 5 Dial Number... 6 Redial Number... 6 Dial from Contacts (Outlook Edition)... 6 Dialing

More information

Intermedia Cloud Softphone. User Guide

Intermedia Cloud Softphone. User Guide Intermedia Cloud Softphone User Guide FOR MORE INFO VISIT: CALL US EMAIL US intermedia.net +1.800.379.7729 sales@intermedia.net 1 Contents 1 Introduction... 3 1.1 Cloud Softphone Features... 3 2 Installation...

More information

Easy-VoipTel. Virtual PBX. Description. Advantages

Easy-VoipTel. Virtual PBX. Description. Advantages Easy-VoipTel Virtual PBX Description Easy-VoipTel is a virtual PBX installed in the private Cloud of VoipTel in Switzerland. Easy-VoipTel implements all the operations of a traditional PBX extending the

More information

Defender 5.7 - Token Deployment System Quick Start Guide

Defender 5.7 - Token Deployment System Quick Start Guide Defender 5.7 - Token Deployment System Quick Start Guide This guide describes how to install, configure and use the Defender Token Deployment System, based on default settings and how to self register

More information

PBX Administrator Guide

PBX Administrator Guide DDev8.10 1 PBX Administrator Guide URL for the site is https://hostedpbx.voxnetinc.com/login.php Enter you Username E mail address Enter your Password - Your extension The HOME page opens Here you can

More information

Hosted PBX Call Control Toolbar Guide

Hosted PBX Call Control Toolbar Guide Hosted PBX Call Control Toolbar Guide 10/15/2014 TELEPACIFIC CALL CONTROL TOOLBAR Call Control Toolbar in IE or Firefox: Call Control Toolbar in Outlook 2010: Log In and Log Out To log in, click Login.

More information

UC Business & UC Team

UC Business & UC Team UC Business & UC Team Administrator Guide Revision 1.0 GCI Ltd Global House 2 Crofton Close Lincoln Lincolnshire LN3 4NT www.gcicom.net Copyright GCI 2013 UC Business & UC Team Administrator Guide 1 of

More information

Shaw Business. Auto-Attendant User Guide

Shaw Business. Auto-Attendant User Guide Shaw Business Auto-Attendant User Guide Contents Steps to Setup an Auto-Attendant... 3 Plan your Auto-Attendant structure...4 Prepare custom greetings for each menu and sub-menu... 5 Providing Custom greetings

More information

Configuration guide on common features of OM20 with NeeHau APP

Configuration guide on common features of OM20 with NeeHau APP Configuration guide on common features of OM20 with NeeHau APP Part 1: OM20 OM20 is a full-featured IP-Telephony system with 20 extensions, providing features such as auto-attendant, mobile extension,

More information

8x8 Virtual Office NetSuite Integration User Guide

8x8 Virtual Office NetSuite Integration User Guide 8x8 Virtual Office Version 1.3, July 2012 The Champion For Business Communications Table of Contents 8x8 Virtual Office NetSuite Integration...3 System Requirements...3 Uninstalling NetSuite Integration

More information

Avaya IP Office Platform Web Self Administration

Avaya IP Office Platform Web Self Administration Avaya IP Office Platform Web Self Administration Release 9.1 Issue 01.02 August 2015 Contents Chapter 1: Avaya IP Office Platform Web Self Administration... 3 Logging in to Web Self Administration... 3

More information

Getting Started. Getting Started with Time Warner Cable Business Class. Voice Manager. A Guide for Administrators and Users

Getting Started. Getting Started with Time Warner Cable Business Class. Voice Manager. A Guide for Administrators and Users Getting Started Getting Started with Time Warner Cable Business Class Voice Manager A Guide for Administrators and Users Table of Contents Table of Contents... 2 How to Use This Guide... 3 Administrators...

More information

RiOffice Users Manual

RiOffice Users Manual RiOffice Users Manual Rio Networks 9/23/2009 Contents Available Services... 4 Core PBX Features... 4 Voicemail Features... 4 Call Center Features... 4 Call Features... 4 Using Your Phone... 5 Phone Layout...

More information

Welcome to XO WorkTime

Welcome to XO WorkTime Quick Start Guide End User s Quick Start Guide (for Smartphones) Welcome to XO WorkTime for IP Flex, IP Flex with VPN, Enterprise SIP, and SIP Services Go mobile with your office telephone numbers and

More information

MANAGED VOICE SOLUTIONS QUICK START GUIDE

MANAGED VOICE SOLUTIONS QUICK START GUIDE MANAGED VOICE SOLUTIONS QUICK START GUIDE WELCOME Welcome to Mediacom Business Managed Voice Solutions! This guide is intended to get you up-and-running for the basic features associated with the product.

More information

Contents First Time Setup... 2 Setting up the Legal Vault Client (KiteDrive)... 3 Setting up the KiteDrive Outlook Plugin... 10 Using the Legal Vault

Contents First Time Setup... 2 Setting up the Legal Vault Client (KiteDrive)... 3 Setting up the KiteDrive Outlook Plugin... 10 Using the Legal Vault Contents First Time Setup... 2 Setting up the Legal Vault Client (KiteDrive)... 3 Setting up the KiteDrive Outlook Plugin... 10 Using the Legal Vault Outlook Plugin... 13 Using KiteDrive to Send Large

More information

Telesystem Visual Voicemail Android User Guide

Telesystem Visual Voicemail Android User Guide Telesystem Visual Voicemail Android User Guide Visual Voicemail - Android The Visual Voicemail app allows you to listen/delete/read your messages 1 from your Android device. Before downloading the app

More information

Configuring Windows for TAPI

Configuring Windows for TAPI Configuring Windows for TAPI For TAPI-enabled programs to be able to dial using the TAPI Service Provider, Windows must be configured correctly to be able to use the proper line, get an outside line, and

More information

8x8 Virtual Office Mobile User Guide for ios

8x8 Virtual Office Mobile User Guide for ios 8x8 User Guide for ios Works with iphone, ipad and ipod Touch Version 4.0, October 2012 The Champion For Business Communications Table of Contents Introduction...3 Features...3 Technical Requirements...4

More information

RCN BUSINESS OFFICE MOBILITY FOR DESKTOP

RCN BUSINESS OFFICE MOBILITY FOR DESKTOP RCN BUSINESS OFFICE MOBILITY FOR DESKTOP Quick Reference Guide 3 Office Mobility File Tools Help RECEIVING CALLS JOE SMITH Enter name or number + When someone calls your RCN Business number, you ll see

More information

Cisco Unified Communications Manager SIP Trunk Configuration Guide

Cisco Unified Communications Manager SIP Trunk Configuration Guide Valcom PagePro SIP (Session Initiation Protocol) Paging Servers, models VIP-201 and VIP-204, are compatible with Cisco Unified Communications Manager as either a Third-party SIP Device (Basic or Advanced)

More information

UC Office for Smart Phone - iphone Edition

UC Office for Smart Phone - iphone Edition UC Office for Smart Phone - iphone Edition User Guide Revision 1.0 GCI Ltd Global House 2 Crofton Close Lincoln Lincolnshire LN3 4NT www.gcicom.net Copyright GCI 2013 GCI UC Office iphone User Guide 1

More information

VoIPOffice Communicator User Guide Version 3.1.5, January 2013

VoIPOffice Communicator User Guide Version 3.1.5, January 2013 VoIPOffice Communicator User Guide Version 3.1.5, January 2013 Introduction VoIPOffice Communicator is a computer application that turns your PC into a powerful unified communications tool. It provides

More information

Using Avaya Aura Messaging

Using Avaya Aura Messaging Using Avaya Aura Messaging Release 6.3.2 Issue 1 December 2014 Contents Chapter 1: Getting Started... 4 Messaging overview... 4 Prerequisites... 4 Accessing your mailbox from any phone... 4 Accessing the

More information

Verizon Collaboration Plug-In for Microsoft Outlook User Guide

Verizon Collaboration Plug-In for Microsoft Outlook User Guide Verizon Collaboration Plug-In for Microsoft Outlook User Guide Version 4.11 Last Updated: July 2011 2011 Verizon. All Rights Reserved. The Verizon and Verizon Business names and logos and all other names,

More information

Rev. 1.0.3. www.telinta.com

Rev. 1.0.3. www.telinta.com Rev. 1.0.3 Copyright Notice Copyright 2014-2015 Telinta Inc. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the

More information

Table of Contents. CallPro CRM CloudCall Plugin Overview 1 Company Overview 1 Product Overview 1 How to order CloudCall Click 2

Table of Contents. CallPro CRM CloudCall Plugin Overview 1 Company Overview 1 Product Overview 1 How to order CloudCall Click 2 Table of Contents CallPro CRM CloudCall Plugin Overview 1 Company Overview 1 Product Overview 1 How to order CloudCall Click 2 CallPro CRM CloudCall - Administration Guide 3 Installation & Configuration

More information

Web Portal User Guide

Web Portal User Guide Web Portal User Guide Fusion Hosted Voice Web Portal User Guide, Revision 2, September 2013 NCTC North Central 872 Highway 52 Bypass E Lafayette, TN 37083 615-666-2151 www.nctc.com Fusion Hosted Voice

More information

Quick Start Guide v1.0

Quick Start Guide v1.0 Quick Start Guide v1.0 Table of contents : 01. Quick Start Guide...03 O2. Configuring your VoIPOffice appliance...14 03. Adding a VoIPtalk trunk...21 04. Configuring UADs for use with VoIPOffice...25 05.

More information

1 Login to your CSUF student email account and click on the Settings icon ( ) at the far right.

1 Login to your CSUF student email account and click on the Settings icon ( ) at the far right. Connect to Your Student Email: Microsoft Outlook for PC Before you can access your student email account on your e-mail client, you must first enable POP/IMAP features on your student email account and

More information

Quick Reference Guide: Business Mail

Quick Reference Guide: Business Mail : Business Mail TABLE OF CONTENTS GENERAL INFORMATION...2 DETAILED STEPS ON CONFIGURING WINDOWS FOR E-MAIL...2 Set-up For Microsoft Outlook Express...7 Set-up Of Microsoft Outlook On Windows XP...9 PROBLEMS

More information

BroadTouch Business Communicator

BroadTouch Business Communicator BroadTouch Business Communicator Admin Guide Release 10.0.1 Document Version 1.0 Table of Contents 1 Summary of Changes...1 1.1 Changes for Release 10.0.1 Document Version 1... 1 2 About BroadTouch Business

More information

Your Small Business Phone System

Your Small Business Phone System Your Small Business Phone System The only phone system for small business that anyone can setup and manage. Times have changed, and so has the way you use phones. Jazinga enables you to have your business

More information

Cloud Hosted IP PBX Basic ICM User Training

Cloud Hosted IP PBX Basic ICM User Training Cloud Hosted IP PBX Basic ICM User Training Welcome! Welcome to AirePBX This Basic User training is designed to help you get comfortable with your new Cloud Hosted IP PBX. With an amazing number of features,

More information

Help Menu. Kakapo Systems Ltd 1

Help Menu. Kakapo Systems Ltd 1 Help Menu 1. Introducing Unity 2. Initial Login and Setup 3. Getting Started 3.1. Resizing Unity 3.2. Maximising and Minimising 3.2.1. Using Unity From the System Tray 4. Call Control 4.1. Make a Call

More information

User Manual. 3CX VOIP client / Soft phone Version 6.0

User Manual. 3CX VOIP client / Soft phone Version 6.0 User Manual 3CX VOIP client / Soft phone Version 6.0 Copyright 2006-2008, 3CX ltd. http:// E-mail: info@3cx.com Information in this document is subject to change without notice. Companies names and data

More information

Avaya one-x Communicator User Reference

Avaya one-x Communicator User Reference Avaya one-x Communicator User Reference November 2009 Table Of Contents Introduction...1 Log into the server...3 Log out of the server...5 Use your feature buttons...7 Use Avaya one-x Communicator with

More information

Verizon Collaboration Plug-In for Microsoft Outlook User Guide

Verizon Collaboration Plug-In for Microsoft Outlook User Guide Verizon Collaboration Plug-In for Microsoft Outlook User Guide Version 4.11 Last Updated: July 2011 2011 Verizon. All Rights Reserved. The Verizon and Verizon Business names and logos and all other names,

More information

Belgacom Forum TM 3000 Voic to User Guide

Belgacom Forum TM 3000 Voic to  User Guide Belgacom Forum TM 3000 Voicemail to Email User Guide Contents Forum 3000 Voicemail to Email... 3 Feature benefits... 3 1 Login to the Forum 3000 as System Administrator... 3 2 Set up an Email account for

More information

Our unique Management portal makes setting up and maintaining your phone system easy, and with just a click of a button.

Our unique Management portal makes setting up and maintaining your phone system easy, and with just a click of a button. 1 Table of Contents Overview 3 User Portal 4 Administration Portal 4 Parking a Call 5 Transfer a Call 5 Voice mail 6 Do not Disturb 6 Sound Clips 7 Music on Hold 7 Faxing (Virtual Fax Machine 8 Changing

More information

Sipstream Hosted PBX Supervisor Guide. Sipstream Hosted PBX Supervisor Guide

Sipstream Hosted PBX Supervisor Guide. Sipstream Hosted PBX Supervisor Guide Sipstream Hosted PBX Supervisor Guide 2 Table of Contents Getting Started... 4 Basic Concepts... 4 Pre-requisites... 5 The Supervisor Homepage... 8 Extension Management... 12 Add a New Extension and Associated

More information

CUSTOMER CONFIGURATION AUTO ATTENDANT ADMINISTRATOR S GUIDE

CUSTOMER CONFIGURATION AUTO ATTENDANT ADMINISTRATOR S GUIDE CUSTOMER CONFIGURATION AUTO ATTENDANT ADMINISTRATOR S GUIDE Primus Business Services AAAG10-2013 Table of Contents Overview... 3 What is an Auto Attendant?... 3 Features... 4 Options... 6 Global Options...

More information

Cloud Voice Service. Cisco Unified IP Phone 7942G User Guide. (Version 1.0)

Cloud Voice Service. Cisco Unified IP Phone 7942G User Guide. (Version 1.0) Cisco Unified IP Phone 7942G User Guide (Version 1.0) Table of Content 1. Phone Set Features and Functions... 2 1.1 Operation for IP Phone 7942G... 3 1.2 Adjusting the Height of the Footstand... 4 2. Preference

More information

Professional Mailbox Email Software Setup Guide

Professional Mailbox Email Software Setup Guide Professional Mailbox Email Software Setup Guide Table of contents Download and Install Microsoft Outlook 2010 or 2011... 2 Enabling access from email software... 4 Setting up Outlook 2010... 6 Before you

More information

Receptionist Console User Guide

Receptionist Console User Guide Receptionist Console User Guide Contents 1.0 Introduction and Purpose... 4 2.0 Common deployments of the Receptionist Console... 4 2.1 Fixed Receptionist Console... 4 2.2 Soft Receptionist Console... 4

More information

THINKTEL COMMUNICATIONS 3CX PHONE SYSTEM V.11. 3CX Phone System THINKTEL SIP TRUNK from scratch

THINKTEL COMMUNICATIONS 3CX PHONE SYSTEM V.11. 3CX Phone System THINKTEL SIP TRUNK from scratch THINKTEL COMMUNICATIONS 3CX PHONE SYSTEM V.11 3CX Phone System THINKTEL SIP TRUNK from scratch TA B L E O F C O N T E N T S 1.1 INTRODUCTION... 3 2.1 REQUIREMENTS... 4 2.2 3CX PHONE SYSTEME INSTALLATION...

More information

THE COMCAST BUSINESS VOICEEDGE MOBILE APP A REFERENCE GUIDE

THE COMCAST BUSINESS VOICEEDGE MOBILE APP A REFERENCE GUIDE THE COMCAST BUSINESS VOICEEDGE MOBILE APP A REFERENCE GUIDE Table of Contents Requirements.... 3 How to download from Apple App Store or Google Play.... 3 User Login.... 3 Main Screen... 4 First Time Login

More information

Cisco Jabber User Guide for Windows

Cisco Jabber User Guide for Windows Cisco Jabber User Guide for Windows Cisco Jabber is a unified communication tool to manage phone calls, contacts, voicemail and instant messaging, and your availability status via a software launch on

More information

Configuring the CounterPath X-Lite SIP Softphone

Configuring the CounterPath X-Lite SIP Softphone NetVanta Unified Communications Technical Note Configuring the CounterPath X-Lite SIP Softphone Introduction CounterPath X-Lite is a free Session Initiation Protocol (SIP)-based softphone that is interoperable

More information

Qsync Install Qsync utility Login the NAS The address is 192.168.1.210:8080 bfsteelinc.info:8080

Qsync Install Qsync utility Login the NAS The address is 192.168.1.210:8080 bfsteelinc.info:8080 Qsync Qsync is a cloud based file synchronization service empowered by QNAP Turbo NAS. Simply add files to your local Qsync folder, and they will be available on your Turbo NAS and all its connected devices.

More information

Using Avaya Flare Experience for Windows

Using Avaya Flare Experience for Windows Using Avaya Flare Experience for Windows Release 9.0 Issue 02.01 September 2013 Contents Chapter 1: About Flare Experience... 5 About Flare Experience... 5 Main window... 6 Button descriptions... 10 Chapter

More information

The Unity Android Tablet App can be downloaded from the Google Play store for free here:

The Unity Android Tablet App can be downloaded from the Google Play store for free here: LSE Telephone Guides Softphone User Guide Android Tablet http://www.lse.ac.uk/imt Introduction The Unity Softphone (Business Communicator) allows you to interact with the LSE phone system while on the

More information

Connecting With Lifesize Cloud

Connecting With Lifesize Cloud There are several different ways to connect to a Lifesize Cloud video conference meeting. This guide will provide you instructions for each way. Ways to Join a Lifesize Cloud Video Conference After getting

More information

Product Overview & Quick Start Guide

Product Overview & Quick Start Guide Product Overview & Quick Start Guide Table of Contents Bullhorn CRM CloudCall Plugin Overview 1 Company Overview 1 Product Overview 1 How to order CloudCall Click 2 Bullhorn CRM CloudCall - Administration

More information

Fonality. Optimum Business Trunking and the Fonality Trixbox Pro IP PBX Standard Edition V4.1.2- p13 Configuration Guide

Fonality. Optimum Business Trunking and the Fonality Trixbox Pro IP PBX Standard Edition V4.1.2- p13 Configuration Guide Fonality Optimum Business Trunking and the Fonality Trixbox Pro IP PBX Standard Edition V4.1.2- p13 Configuration Guide Fonality Table of Contents 1. Overview 2. SIP Trunk Adaptor Set-up Instructions 3.

More information

Communicator for Mac Help

Communicator for Mac Help Communicator for Mac Help About the ShoreTel Communicator Introduction to the ShoreTel Communicator for Mac ShoreTel Communicator elements Learn about the window layout, panels, icons, buttons and notifications

More information

Avaya one-x Communicator User Reference

Avaya one-x Communicator User Reference Avaya one-x Communicator User Reference Table Of Contents Introduction...1 Logging in to the server...3 Logging out of the server...5 Using your feature buttons...7 Using Avaya one-x Communicator with

More information

GNAV Pro User Guide TABLE OF CONTENTS

GNAV Pro User Guide TABLE OF CONTENTS GNAV PRO USER S GUIDE For support or suggestions for this guide: University IT 585-275-2000 UnivITHelp@rochester.edu Revised September 2015 TABLE OF CONTENTS About this Guide... 1 Support... 1 Logging

More information

Information Technology Services. Your mailbox is moving to the cloud. Here is what to expect.

Information Technology Services. Your mailbox is moving to the cloud. Here is what to expect. Your mailbox is moving to the cloud. Here is what to expect. Table of Contents Information for Outlook Web App users:... 2 Information for Office 2007 and 2010 Professional users:... 2 Information for

More information

Masergy Unity Client User Guide with FAQ. 1-800-942-4700 masergy.com

Masergy Unity Client User Guide with FAQ. 1-800-942-4700 masergy.com Masergy Unity Client User Guide with FAQ Quick Guide Content Initial Login and Setup... 4 Introducing Masergy Unity... 4 Logging In/Out of Call Center Groups... 4 Hoteling... 4 Window Layout... 5 Resizing

More information

UNITY MOBILE FOR ANDROID END USER GUIDE

UNITY MOBILE FOR ANDROID END USER GUIDE UNITY MOBILE FOR ANDROID END USER GUIDE Contents 1. Introduction... 3 2. How It Works... 3 3. Getting Started... 4 3.1 Login... 4 3.2 Linking Unity to the Mobile Device... 4 3.3 Specifying the Outgoing

More information

User guide: Managing your telephone account via the Kiosk

User guide: Managing your telephone account via the Kiosk User guide: Managing your telephone account via the Kiosk This document gives you an overview of how you can manage your telephone account in the Kiosk. The functions are available for Single, Family,

More information

Configuration in TeliCore

Configuration in TeliCore Configuration in TeliCore Rev. 1.0.3 Table of Contents INTRODUCTION... 3 About Telinta...3 Preface...4 Key Features and Benefits...5 Configuration Checklist...6 CONFIGURATION INSTRUCTIONS... 7 Configuration

More information

8x8 Click2Pop User Guide

8x8 Click2Pop User Guide USER GUIDE 8x8 User Guide Getting Started with April 2014 Contents Introduction... 3 What s new.... 3 8x8.... 3 Here is how works...4 8x8 Click2Connect.... 4 Requirements.... 4 Installation on Microsoft

More information

3CX Guide sip.orbtalk.co.uk

3CX Guide sip.orbtalk.co.uk 3CX Guide sip.orbtalk.co.uk Table of Contents 1. Outbound Dialling 2. Inbound Routing 3. Outbound CLI 4. Additional Network Configuration 1. Outbound dialling: The Customer will have been provided with

More information

Active Directory Integration for Greentree

Active Directory Integration for Greentree App Number: 010044 Active Directory Integration for Greentree Last Updated 14 th February 2013 Powered by: AppsForGreentree.com 2013 1 Table of Contents Features... 3 Options... 3 Important Notes... 3

More information

WorkTime UC Mobile Admin Guide

WorkTime UC Mobile Admin Guide WorkTime UC Mobile Admin Guide Release: 20.1.1 Android 20.1.2 ios Document Version 1.0 Table of Contents 1 About XO Hosted PBX UC Mobile Client...1 2 Use Cases...2 2.1 Placing Outbound Calls... 2 2.2 Receiving

More information

7. Mobile Phone Support

7. Mobile Phone Support 7. Mobile Phone Support A state-of-the-art feature of this DVR device is transmitting live feed from the CCTV cameras to your mobile phone, so that you can have on the go access to your surveillance system

More information

Business Wireless Internet quick install guide

Business Wireless Internet quick install guide Read me first Business Wireless Internet quick install guide Wi-Fi and email set-up instructions included Actiontec Wireless Gateway TELUS Internet account information Record your personal account information

More information

OUR HOSTED PHONE SOLUTION WILL SAVE YOUR BUSINESS MONEY AND MEET ALL YOUR TELEPHONE REQUIREMENTS. LOGO HERE

OUR HOSTED PHONE SOLUTION WILL SAVE YOUR BUSINESS MONEY AND MEET ALL YOUR TELEPHONE REQUIREMENTS. LOGO HERE OUR HOSTED PHONE SOLUTION WILL SAVE YOUR BUSINESS MONEY AND MEET ALL YOUR TELEPHONE REQUIREMENTS. LOGO HERE ITS TIME TO EXPECT MORE FROM YOUR PHONE PROVIDER NEW VOIP PHONES There s no bulky equipment to

More information

MyPBX Client User Manual

MyPBX Client User Manual MyPBX Client User Manual Version 1.0.0.4 Yeastar Information Technology Co. Ltd Table of Contents PART 1 HOW TO ACTIVATE MYPBX CLIENT ADDON... 4 1 ACTIVATE MYPBX CLIENT ADDON... 4 2 MYPBX CLIENT ADDON

More information

Installing the TAPI Support Software

Installing the TAPI Support Software Installing the TAPI Support Software To install and set up the TAPI 2.1-compliant software, use the following steps: 1. Start Web Portal. 2. Click the Options tab. 3. Click the PC Integration tab. 4. Click

More information

Charter Business Hunt Group Administrator Start-up and Quick Reference Guide

Charter Business Hunt Group Administrator Start-up and Quick Reference Guide Charter Business Hunt Group Administrator Start-up and Quick Reference Guide This guide is designed to help company telephone administrators manage the most common tasks related to initial set-up and on-going

More information

Cloud Voice Quick Reference Guide

Cloud Voice Quick Reference Guide Cloud Voice Quick Reference Guide CLtel 107 N. 4th Street Clear Lake, Iowa 50428 Welcome! Welcome to Cloud Voice from CLtel! This guide is intended to get you up-and-running for the basic features associated

More information

Yeastar Technology Co., Ltd.

Yeastar Technology Co., Ltd. Client Manual 1.0.0.4 (English Version) Yeastar Technology Co., Ltd. Table of Contents MyPBX Client Manual Part 1 How To Activate MyPBX Client Addon 4 1 Activate MyPBX Client Addon 4 2 MyPBX Client Addon

More information

<Insert Picture Here> Contact Center Anywhere: Interaction Manager (IM) Overview

<Insert Picture Here> Contact Center Anywhere: Interaction Manager (IM) Overview Contact Center Anywhere: Interaction Manager (IM) Overview What is Interaction Manager? Interaction Manager is the software that each call center agent uses to take and place customer

More information