Desktop Virtualization

Transcription

1 Desktop Virtualization VMware View for the Post PC Era Bart Van de Putte, I.R.I.S. ICT

2 OUR END USER COMPUTING VISION

3 Cloud Computing is changing the Way We Collaborate and Work ACCESS: U.S. Employees Survey 37% use do it yourself tech 97% carry > 2 devices OS DEVICES ACCESS APPS APPS: 2015 Mobile App Market $38B DEVICES: 2010 Shipments Tablets + Smartphones > PC 2015 shipments 1.1B cell phones, 300M tablets Transition to the Post-PC Era Has Already Begun

4 VMware EUC Platform for the Post PC Era SIMPLIFY MANAGE CONNECT Desktop Service Universal Services Broker App Catalog Service End Users Users, Desktops, Apps, Data Policies Data Service Secure Universal Access My Apps, My Files, Native Device Experience

5 VMware View Use Cases Financial Services Retail Healthcare State/Local Education Federal Gov Business Process Desktop 2121 Follow Me Desktop ROBO Always On Desktop

6 Why Desktop Virtualization in Business Process Outsourcing Simplified Desktop Enhanced Security Improved Apps Access Reducing IT Costs Streamlined Management Data Apps Computing

7 Managing Desktops in Outsourcing Environments Today Contact center agents say the current desktop environment is complex and takes time away from helping customers. My IT organization is working in silos with no integration between desktops, applications & telephony leading to continuous increases in OPEX. The majority of the agent desktops are old Windows XP PCs with access to client applications and data. Regulating security and data access is complex and expensive. My CIO wants to adopt a work-from-home contact center model. The current desktop environment will not scale to support this.

8 Outsourcing Use Case for VMware View Integrated Desktop for Contact Centers Deploy and manage agent desktops centrally & securely Improve uptime and simplify access to CRM applications Deliver integrated desktop & soft phone for seamless use & flexibility Secure client data centrally to meet security & compliance Reduce cost per agent & improve revenue per call Outsourced Desktop for Enterprises Deliver enterprise business services to remote end users Manage & secure confidential business data or intellectual property centrally Reduce support cost for diverse business services & development platforms Scale enterprise services with flexibility & continuity

9 A Business Process Desktop for Outsourcers Local Agent Remote Agent WAN View Security Server Integrated Contact Center View Manager Main Data Center VMware View provides an integrated, flexible solution to manage all agent desktops in a more cost-effective way Improve business flexibility, continuity, and productivity Reduce operating costs while increasing data security and control

10 Exciting new features VMWARE VIEW 5

11 Directly Leverages vsphere 5 vsphere 5.0 Platform Support Easier to Manage and Deploy Better End User Experience VMware View 5: exciting new features View Persona Management PCoIP Extension Services Enhanced Security Client Certificate Handling Efficient and Scalable Desktop Protection PCoIP Optimization Controls (Reduce bandwidth use up to 75%) View Media Services (3D graphics, Unified Communications integration) PCoIP Continuity Services Consistent desktop experience across a broad range of devices Clear Cloud Vision Move beyond PC era into the Cloud

12 Directly Leverages vsphere 5 VMWARE VIEW 5

13 View Directly Leverages the Power of vsphere 5 vsphere 5 delivers industry leading high availability, business continuity, fault tolerance, and reliability Full Virtualized 3D Graphics new in vsphere 5 View 5 supports both Direct X and OpenGL (new in View 5) Full Virtualized = doesn t require a physical GPU in the datacenter or at the client View supports: Windows, Linux, Android, ipad, and Zero clients Standardize on a common cloud infrastructure platform from the desktop through the datacenter and to the cloud vsphere for Desktop is always included in View for FREE. Be aware of Citrix s vsphere is too expensive argument

14 vsphere is Included with View License View Enterprise Bundle View Enterprise Add-on View Premier Bundle View Premier Add-on View Premier Upgrade vsphere for Desktop* vcenter Server Standard for Desktop View Manager View Composer Local Mode vshield Endpoint ThinApp (Client + Packager) Pricing (per concurrent connection) $150 (no change) $90 $250 (no change) $190 $100 (no change) * Unlimited vram entitlement

15 Easier to manage and deploy VMWARE VIEW 5

16 Efficiently Preserve Settings and Data View Persona Management Overview Just in time retrieval of user persona No infrastructure required Maintain personalization between sessions No dependency on Roaming Profiles Support for Win 7, Vista, XP Benefits Reduce desktop costs (TCO) Enable lower cost floating desktops Improve performance Improve user experience

17 PCoIP Extension Services Gain insight for troubleshooting and issue resolution Overview Per session statistics to monitor protocol performance and network impact 23 statistics available in 4 categories Supports WMI based tools Benefits Enable performance monitoring Proactively troubleshoot issues Quick issue resolution Easily integrates with existing tools

18 Enhanced Security Configurable settings to enforce client certificate handling Overview Configurable View client settings Disable, User select or Mandatory Leverage browser SSL security model Commercial and self signed certificates Benefits Increase IT control Improve client security Enforce corporate security policy

19 Efficient and Scalable Desktop Protection vshield Endpoint enables efficient antivirus processes Efficiently offload AV protection Leverage 3 rd party AV solutions Eliminate AV storms Improve desktop performance and eliminate agents susceptible to attack AV agent agent agent agent agent agent agent agent agent agent agent agent Cloud Infrastructure Lower cost and complexity of desktop malware protection Third Party Appliance

20 Better End User Experience VMWARE VIEW 5

21 PCoIP Optimization Controls Gain control of user experience performance requirements Overview Default CODEC optimization for fonts New protocol settings configurable in GPO Client Side Caching on or off Build to lossless on or off Settings configurable via GPO Benefits More bandwidth efficient out of the box Can reduce bandwidth up to 75% Increased scalability over WAN Higher user density on WAN links

22 View Media Services for Unified Communications Integrated and scalable UC and virtual desktop solution Overview UC integration via View APIs Integrated call control within desktop Separation of VOIP encoding and decoding at client media engine Direct point to point call connection Benefits QoS for high quality VOIP Seamless end user experience Follow me desktop and communications Leverage existing investments no additional purchase Scalable, high performance solution

23 View Media Services for 3D Graphics Enabling richer graphics and applications for end users Overview Non hardware accelerated 3D graphics Support for DirectX 9 and OpenGL 2.1 Support for Aero and Office 2010 Acceptable WAN performance up to 100ms Benefits Easily enable 3D apps for users Eliminate need to purchase physical GPUs or special client devices Enable additional use cases

24 View Media Services for Printer Support Enabling location based printing for non Windows clients Overview Non Windows location based print support Configurable through AD GPO Available location detection rules include: IP Address, MAC Address, Username, User Group, Client hostname Benefits Print to closest network printer No client hardware dependencies

25 View Media Services for Clipboard Support Enhanced clipboard controls and support Overview Policy control of copy and paste behavior between virtual desktop and client Enable one way, bi directional or disable Configurable through GPO Up to 1MB support Graphics and rich text support Benefits Customizable by user, use case Enhance data security and protection Improve usability with graphics and text Preserves original formatting

26 Automatically reconnect user sessions PCoIP Continuity Services Overview Auto detects loss in connectivity Auto reconnects session within 30 seconds Benefits Seamless user experience Reduce user disruption Improve user experience

27 Consistent Desktop Experience View client for flexible access across a broad range of devices Desktop PC/Laptop Thin Client/Zero Client Mobile Devices Repurposed PCs, Windows, Mac Broad Industry Support ipad and Android Tablets

28 Clear Cloud Vision VMWARE VIEW 5

29 Breaking the Spiral How to Make Things Better Phase 3 Erode the long tail of legacy applications and complete the escape to your cloud Exploit increasing marginal returns to accelerate Phase 1 Use the next wave of upgrade and migration to repackage and relocate end user computing assets Phase 2 Extend your enterprise policy to the cloud, begin to move your applications Rationalize and re invest savings

30 Questions and Answers?