DILAWAR KHAN DURRANI

Transcription

1 DILAWAR KHAN DURRANI Personal Info: Objective: DOB: Address: Cell No: Phone: February 19,1984 Department of Commerce University of Balochistan Quetta To secure a challenging position in an organization where my knowledge, experience and skills are fully utilized, and To continuously develop the skills of working in a competitive environment that can be utilized for achievement of organizational and professional goals. Experience: Organization University of Balochistan Quetta Organization Type University Designation Lecturer March 2012 to Date Teaching at graduate and master level in areas allocated by the Head of Department and reviewed from time to time by the Head of Department; Developing and implementing new methods of teaching to reflect changes in research; Designing, preparing and developing teaching materials, preparing presentations, delivering lectures, seminars and tutorials; Assessing students' coursework; Setting and marking examinations; Supporting students through an advisory role; Undertaking personal research projects and actively contributing to the institution s research profile; Supervising students research activities; Undertaking continuous professional development (CPD) and participating in staff training activities; Undertaking administrative tasks related to the department, such as student admissions, induction programs and involvement in committees and boards; Representing the institution at professional conferences and seminars, and contributing to these as necessary;

2 Organization Pakistan International Airlines (PIA) Organization Type Airline Designation Senior Officer Agency Affairs PIA Head Office Karachi, Pakistan Jan-2010 To February 2012 Processing Agency Agreements in Pakistan & abroad and Assisting Deputy General Manager in negotiating and concluding agreements; Ensuring that the requirements for the employment of the General Sales Agents (GSAs) representing PIA outside Pakistan are met; Exploring potential national and international territories for the appointment of sales agents; Keeping record of all the legal documents, transactions and official correspondence with agents; Updating all the agents agreements upon expiry; Developing and maintaining sales database for all agents across the network in order to monitor PIA s stations/agents locally and abroad; Dealing with appointments, cancellations, change of ownership/location and productivity issues of agents; Scrutinizing requests of agents for rebated travel facilities as per applicable International Air Transport Association (IATA) Resolutions and issuing necessary authorities to Stations concerned; Organizing Passenger Sales Agents (PSA) and General Sales Agents (GSA) agreements to be signed by the competent authority; Coordinating with ISO Certification Team; Coordinating with Internal/External Auditors; Organization Balochistan University of Information Technology, Engineering and Management Sciences, Quetta Organization Type University Designation Lecturer Oct-2008 To Dec-2009 Teaching at graduate and master level in areas allocated by the Head of Department and reviewed from time to time by the Head of Department; Developing and implementing new methods of teaching to reflect changes in research; Designing, preparing and developing teaching materials, preparing presentations, delivering lectures, seminars and tutorials; Assessing students' coursework; Setting and marking examinations;

3 Supporting students through an advisory role; Undertaking personal research projects and actively contributing to the institution s research profile; Supervising students research activities; Undertaking continuous professional development (CPD) and participating in staff training activities; Undertaking administrative tasks related to the department, such as student admissions, induction programs and involvement in committees and boards; Representing the institution at professional conferences and seminars, and contributing to these as necessary; Organization Organization Type Employer Contact Number Designation Warid Telecom (pvt.) Ltd Telecommunication Company Customer Service Representative Jun-2008 To Nov-2008 Providing help and advice to customers using organization s products or services; Communicating courteously with customers by telephone, , letter and face to face; Investigating and solving customers' problems, which may be complex or long-standing problems; Preparing daily financial reports related to Mobile Business Center activities and sending them to Head Office through ; Keeping accurate records of discussions or correspondence with customers; Writing reports analyzing the customer service that the organization provides; Developing feedback or complaints procedures for customers to use; Learning about the organization s products or services and keeping up to date with changes; Obtaining and evaluating all relevant information to handle inquiries and complaints; Performing customer verifications; Processing orders, forms, applications and requests;

4 Training Conducted / Organized Conducted training on the topic of Learners Psychology as resource person from 11th to 13th September 2012 at University of Balochistan Quetta. Organized training on Curriculum Development & Learners Psychology from 18th to 20th September 2012 as cascading workshop of Faculty Professional Development at University of Balochistan Quetta. Conducted training on Ensuring Training effectiveness on 20th March at Sardar Bahadur Khan Women University Quetta. Trained faculty member of various universities as a part of Professional Competency Enhancement Program for Teachers (PCEPT) training on the topic of Emotional Intelligence organized by Higher Education Commission Pakistan and University of Balochistan from June 20 to June 21, Organized and conducted three days training as a part of Advanced Faculty Professional Development Program on the topic of Ensuring Training Effectiveness at University of Balochistan from July 4 to July 6, Trainings Attended Attended six months training as Management Trainee Officer at Pakistan International Airlines from January, 2010 to June, 2010 Attended 10 days orientation training at University of Balochistan from 7th March 2012, to 17th March Attended two months training on Faculty Professional Development at Learning Innovation Division, Higher Education Commission Islamabad from April 2012, to June Attended three weeks training on Ensuring Training Effectiveness at Asian Institute of Technology, Bangkok, Thailand from November 2012 to December Computer Skills: Skill Name Level Last Used MS office Excellent Currently Working Experienced in Microsoft Office, all office automation tools and In-page. Excellent skill level in using spreadsheet, word-processing and presentation software. Hardware Trouble shooting. Installation of all kind of windows.

5 Education: Degree Name MBA (Finance) Level Attained Masters Degree Aggregate % Institute Balochistan University of Information Technology, Engineering and Management Sciences, Quetta Address Session Financial Management, Business Research Methods, Majors Accounting, Economics, Islamic Banking, Management, Organizational Behavior, Investment Analysis, Financial Statements Analysis, Marketing, Statistics. Degree Name B.Com Level Attained Bachelors Degree (2-3 Years) Aggregate % Institute Government Degree College Quetta Address Session Financial Accounting, Economics, Cost Accounting, Business Majors Law, Business Organization, Statistics, Advanced Accounting. Languages: Speaking Reading Writing English Excellent Excellent Excellent Urdu Excellent Excellent Excellent Panjabi Good Good - Pashto Excellent Good - Persian Good Good - References: Name Title Company Phone Type Capt. Muhammad Junaid Yunus Managing Director PIA Professional Mohammad Shah Khan Director University Advancement Cell BUITEMS Professional Prof. Abdul Lateef Durrani Dean University of Balochistan Professional