MobiCall Notification & Mobilisation Server For Alcatel-Lucent Platforms

Transcription

1 MobiCall Notification & Mobilisation Server For Alcatel-Lucent Platforms By New Voice Gateway function New Voice International AG

2 Table of contents 1. POSITIONING COMMUNICATION CHAIN MESSAGE BROADCASTING EXPANDABILITY SERVICES AVAILABLE ON TERMINALS ORGANISATION OF NOTIFICATIONS/MOBILISATION ADMINISTRATION & TRACEABILITY PLATFORM New Voice. All rights reserved. Any modification of this document is prohibited without the prior written permission of New Voice. General remark: Some functionalities of MobiCall on the one hand and some functionalities related to SIP connectivity on the other mentioned in this document are related to the evolution of Alcatel-Lucent products. For more details on the availability of these functionalities, please contact your Business Partner or your Alcatel-Lucent representative. New Voice International AG 2/12

3 1. POSITIONING The documentation MobiCall Gateway function describes the different possibilities of how an enterprise s security servers (fire, intrusion, nurse call, building management system, etc.) can be connected to Alcatel- Lucent Call Servers in order to broadcast alarm messages on the terminals. MobiCall gathers event information issued by different devices which are part of the information and security system of an enterprise and forwards the data according to their priority to the users concerned. MobiCall connects to the Alcatel-Lucent telecommunications infrastructure in order to display notifications on fixed and mobile terminals covered by the call server. 1.1 COMMUNICATION CHAIN The offered notification services may differ according to the type of call server (OmniPCX Enterprise or OmniPCX Office) and the type of used gateway (TDM, SIP or H323). The following figure shows the information flow: 1.2 MESSAGE BROADCASTING The MobiCall solution is connected via an interface to an alarm system (fire, intrusion, nurse call, BMS etc.) or a task generating system (Rapid Response, business application etc.). The system ensures the mobilization or the distribution to a competence group according to different modes: Mobilisation mode: sends voice and/or text messages including confirmation procedures Ad hoc mode: sends simple messages Job notification mode: task assignment and tracking The MobiCall system administers the list of competence groups, organized according to an on-call schedule including attendance administration functions. Complementary to the Alcatel-Lucent terminals, messages may also be sent to other media devices that support , SMS, 3G, pagers, pop-ups and web etc. New Voice International AG 3/12

4 1.3 EXPANDABILITY The services presented in this document only show a part of MobiCall s capabilities. It is possible to extend the system to manage additional data. The services featured by MobiCall are described in detail in the document MobiCall Mobilisation Server. New Voice International AG 4/12

5 2. SERVICES AVAILABLE ON TERMINALS MobiCall takes the customer s terminal type into account and accordingly activates the most appropriate services to distribute alarm information. The MobiCall services available on the terminals in the Alcatel-Lucent environment are summarized in the table below: These are general services and may be combined according to the requested notification and mobilization services. They can be complemented by optional services which may require supplementary communication interfaces. These include mainly: Enforced hands-free mode for terminals (e.g. a room telephone automatically switches to hands-free mode when a nurse call is issued from the same device). This function requires a supplementary CSTA interface. Sending alarm messages in XML format (text messages or images). This function requires a supplementary XML interface. Sending alarm messages in pop-up format (text messages or images for My IC Phone devices). This function requires a supplementary web interface. Specific functions related to the Lone Worker Protection (LWP) application are also available for the DECT terminal series (see the documentation MobiCall Personal Protection ). New Voice International AG 5/12

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7 3. ORGANISATION OF NOTIFICATIONS/MOBILISATION When the solution is in operation, each alarm entry may correspond to a scenario allowing to define: Message type: Text, voice, text and voice, image. Voice messages are created: statically, dynamically or by using text-to-speech to record messages on request by telephone. The group which is mobilised: Corresponds with the distribution list; may be divided into sub-entities. Priority level: The order in which groups are called. Also allows reserving resources. A distribution schedule: Assigned to every alarm; it allows defining which terminals are called according to day/time or type of message. Confirmation method: Defined for each alarm (no confirmation, confirmation with key 3, confirmation with code, confirmation upon mini message). Escalation: In the case of no response, insufficient number of responses, time-out etc. Statistical information: Possibility to create an report of the mobilisation for the user and to transmit the information for display in the web interface. Other options: Launching applications, activating relays, loudspeakers etc. The services described above allow the precise implementation of distribution processes as demanded by the customer. The flexibility resulting from the combination of the MobiCall application and the Alcatel-Lucent infrastructure ensures that mobilisations are carried out with highest efficiency. Moreover, the systems may be configured according to the customer s existing functional structures. Example of an organizational chart for the alarm processing in an industrial plant: New Voice International AG 7/12

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9 4. ADMINISTRATION & TRACEABILITY MobiCall may be integrated as a simple gateway, but at the same time it is a very powerful application. It allows the operator to administer the alarms and call groups through the server, or through an internal web browser embedded in the application. The traceability of mobilisation information is an important factor in the field of security. It is essential to be able to deliver precise information upon request about the used resources and their availability in the case of emergency situations. New Voice International AG 9/12

10 For this purpose, MobiCall contains various tools to compile the data: An alarm viewer module accessible on the server or through the web interface The module allows displaying information about the launched alarm (launched by, message contents, called groups, time and date etc.) and the response status of each person included in the group (no response, responded, confirmed etc.). SQL database The information contained in the alarm viewer module is saved in an SQL database. It may be exported to a CSV file and made available to the customer for further analyses. Log files Log files are files containing technical data tracing all actions taken by the server during the execution of an alarm. Log files can be searched for information to diagnose an application failure. New Voice International AG 10/12

11 5. PLATFORM Areas of application Solution highlights Nurse call Stretcher assignment Medication circuit Management of automated transports Supply for production chain Maintenance tasks Building management system Room service Room preparation Technical management/maintenance Universal gateway: easy to use, reliable and adapted to all receiving media Suited for all sectors: health, hospitality, industry etc. Numerous compatible source systems Attendance management/on-call schedules Traceability Simple implementation Option: redundancy (hot stand-by) Expandability In the present documentation, MobiCall assumes the role of a gateway. Complementary services such as personal protection, alarm schedule management, monitoring etc. are also available (see MobiCall Mobilisation Server ). Available basic configurations TDM/H.323/SIP trunk 2, 4, 8, 15, 30 channels One basic interface protocol (1) Integrated web server The packages do not include server hardware (see New Voice Requirements) or Eicon cards (for TDM trunks). Extension options Complementary interfaces SMS and outgoing gateways Incoming interface Speech synthesis (text-to-speech) Dry contact/relay modules over IP Note When an existing solution is replaced, MobiCall is capable of implementing all Alcatel-Lucent NS functionalities. MobiCall is able to run in text mode via CSTA or in voice + text mode as described in the present documentation. Platform Configuration Infrastructure Job mode Voice intercon. Message format Alcatel-Lucent OXO Parallel TDM/SIP Voice/text Alcatel-Lucent OXE Parallel TDM/H323/SIP Voice/text/short message GSM Voice Parallel Via PBX (included) Voice GSM SMS Parallel Via SMS gateway (suppl.) Source interfaces (non-exhaustive) (interfaces at fixed flat fees) Text Nurse call by Ackermann, Televic, CRMS, Ascom; ESPA or stream interface XML interface to third party applications BMS by Siemens, Cerberus, Honeywell etc. Alcatel_Lucent NS protocols (incoming), TAP, ESPA Rapid Response System: Fidelio, Hot SOS, Hotel Expert, FCS etc. New Voice International AG 11/12

12 (1) Basic protocol interface The interface may be equally used for: Connecting a source system (fire, nurse call, BMS etc.) Sending alarms by Launching alarms upon receipt of an message An SMS gateway BMS by Siemens, Cerberus, Honeywell etc. Requirements for a standard interface A standard interface is an IP or RS-232 interface including a formatted protocol with a task or message identifier and message details. Please contact us for the validation of any interface protocol. New Voice International AG 12/12