Alcatel-Lucent OmniPCX Enterprise Free Desktop. Free Desktop version Linux Installation Guide

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1 Alcatel-Lucent OmniPCX Enterprise Free Desktop Free Desktop version Linux Installation Guide Alcatel-Lucent Services for Enterprise All Rights Reserved Alcatel-Lucent 2008

2 Legal notice Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel- Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. COPYRIGHT 2008 ALCATEL-LUCENT. ALL RIGHTS RESERVED. All Rights Reserved Alcatel-Lucent 2008 Page 2

3 TABLE OF CONTENT 1 INTRODUCTION Intended Readership Applicability Statement Purpose Scope Application Overview How to use this document Copyrights Related Documents Licensing Customer Support OVERVIEW The Application This Manual Architecture ENVIRONMENT CONTENTS OF CD ROM COPYRIGHTS PREPARING FOR INSTALLATION Compatibility Requirement for Inter-terminal Movement Multi-Call Server configuration Interaction with Other Features Functional compatibilities:...17 All Rights Reserved Alcatel-Lucent 2008 Page 3

4 6.3.2 Free Desktop and OmniTouch Unified Communication/ Alcatel Lucent 8&9 Series Sets and Additional Key Modules RECOMMENDED FREE DESKTOP ENVIRONMENT INSTALLATION OMNIPCX ENTERPRISE CONFIGURATION General OmniPCX Enterprise Configuration ALACTEL XML API OR UC INSTALLATION NETWORK ARCHITECTURE OVERVIEW Network Architecture Testing your Network Architecture Free Desktop Server Prerequisites FREE DESKTOP ENVIRONMENT INSTALLATION Free Desktop Environment Installation INSTALLATION CHECKS Free Desktop Service Test FreeDesktop Web Admin Test FreeDesktop Web Interface Test IP Touch Interface Setup Test Free Desktop SNMP Agent Service Test CONFIGURATION Presentation Server Configuration OmniPCX Enterprise Configuration for Free Desktop Interface UNINSTALLING Free Desktop Environment Uninstalling Complete Free Desktop IP-Touch Interface Uninstalling...38 All Rights Reserved Alcatel-Lucent 2008 Page 4

5 15 APPENDIX Table of Figures...41 All Rights Reserved Alcatel-Lucent 2008 Page 5

6 1 Introduction 1.1 Intended Readership This manual targets System Administrator who also does networking. This is not relevant to the user of this application 1.2 Applicability Statement This manual applies to installation and configuration of the application: Free Desktop version and its related software in multiple servers and clients. This does not cover actual use of this application. 1.3 Purpose This guide explains: The hardware and software environment that the installation of this application requires. The method of installing Free Desktop Environment version The method of installing related software on other servers. Configuration of Free Desktop Environment version Configuration of related software. This manual targets at the System Administrator, and provides him with all necessary information to complete the above tasks. 1.4 Scope This manual covers Hardware requirements Software requirements Method of installing Free Desktop Environment version Method of configuring Free Desktop Environment version Method of installing related software Method of configuring related software Checking if the installation is done all right Uninstalling the Free Desktop Environment version All Rights Reserved Alcatel-Lucent 2008 Page 6

7 1.5 Application Overview You will have to install the application Free Desktop Environment : in a separate server or in the XML Server (mono server) If you install Free Desktop High Availability, Free Desktop Environment must be installed in the XML Server (mono server). Free Desktop Environment is supported by one or more OXE Server/s and XML Server/s. These supporting servers are installed with software that supports the Free Desktop Server. After installation, they should be configured as needed. The OXE servers are connected to different telephone terminals. The Free Desktop Server enables movement of users among different terminals within the network. When one user moves to another terminal, he can use that terminal as his own his incoming calls would land up in this new terminal. To enable this mobility, the telephone terminals will have to be in accordance with the specifications. 1.6 How to use this document This manual explains the complete installation process in sequence. So, a sequential reading of this manual and executing the given tasks could make the task easy. The installation process is conveniently explained under following heads: Overview Environment Contents of CD Rom Preparing For Installation Recommended Free Desktop Environment Installation Network Architecture Overview Alcatel XML API or UC Installation OmniPCX Enterprise Configuration Free Desktop Environment Installation Installation Checks Configuration Uninstalling The above categorization could help you to use this manual for quick reference you can get what you want, more easily. You can access the required part of this manual by using the Table of Contents given at the beginning of this manual. The All Rights Reserved Alcatel-Lucent 2008 Page 7

8 entries in this list are hyper-linked. User Ctrl+Click on the line to move to that part of the manual. For layouts, diagrams are provided. As much as possible and based on relevance, screenshots are provided at appropriate places for you to visualize the process. As required, some screenshots are provided with brief explanation in the screen itself. If you prefer to access different parts of this manual based on screenshots, then you can use the Table of Figures given at the end of this manual. The entries given there are hyper-linked to move you to the screenshot, on which you can Ctrl+Click. 1.7 Copyrights This product is based on software developed by Microsoft. Copyright (C). All rights reserved. This document gives product names, which can be trademarks, all of them recognized as such. 1.8 Related Documents Free Desktop Administration Guide Free Desktop - User Guide 1.9 Licensing Each Free Desktop Server 3.x required a FlexLM license: FREEDESKTOP version 1.0. Each Free Desktop User 3.x required a FlexLM license: FREEDESKTOPUSER version 1.0. IP Touch Mobile Solution required FlexLM licenses for all the IP Touch users: MY IP TOUCH BASIC SERVICES Customer Support Please contact your system administrator or Alcatel-Lucent Business Partner for support All Rights Reserved Alcatel-Lucent 2008 Page 8

9 2 Overview 2.1 The Application This application enables portability of phone terminals in a corporate network. User of one terminal can move to another terminal in the network. He can use this new terminal as his own, that it is initialized with his original number. Incoming calls to his original terminal will land up in this new terminal. In the new terminal, the user will have to use his original directory name, and his original number. In this manner, this application makes movement of personnel within the network, most convenient. 2.2 This Manual This document is an installation guide. It describes the minimum procedures required to install the Alcatel Free Desktop Environment (FDE) software. Further information is provided in the Readme.txt and ReleaseNotes.txt files, available at the root and under each component's sub-directories of the Free Desktop Environment CDROM. 2.3 Architecture Below is a sample architecture for the Free Desktop: FIGURE 1 - Free Desktop architecture All Rights Reserved Alcatel-Lucent 2008 Page 9

10 In the above layout, a user of one OXE server can move to a terminal under another OXE server. He can use it just like his earlier terminal. His incoming calls reach the new terminal, and not the old one. FIGURE 2 - Sequence diagram : Logon-IP Touch Interface All Rights Reserved Alcatel-Lucent 2008 Page 10

11 FIGURE 3 - Fsequence diagram : Web Interface Installing Free Desktop involves installation and configuration of the application in: 1. OXE Server/s 2. XML Server/s 3. Free Desktop Server All Rights Reserved Alcatel-Lucent 2008 Page 11

12 3 Environment Installation of Free Desktop application requires specific hardware and software. These extend from main servers to the terminals of users. The following table gives a consolidated list of those requirements Free Desktop Environment Release Operating systems Red Hat Linux Enterprise 4.0 Update 5 OmniPCX Enterprise Version 8.0, 9.0 The Alarm lock (47) Supported sets 4010, TSC IP, 4020, 4022, 4035, 4037, 4008, 4018, 4019, 4028, 4029, 4038, 4039, 4068 Alcatel XML API Framework or Alcatel Unified Communication (UC) XML API Release 5.1 and higher or corresponding UC, with FREEDESKTOP license enabled. Requires My IP-Touch XML Basic Services 10 ext. pack (depending on the total amount of IP- Touch sets - only for IP-Touch Interface) Presentation Server (PRS) Since 1.1 (Only with IP-Touch Interface) All Rights Reserved Alcatel-Lucent 2008 Page 12

13 4 Contents of CD ROM Free Desktop Environment Installation Pack comes to you with a CD for installation purposes. Its contents are: I. Free Desktop Environment for Linux OS : a. Free Desktop Environment installer b. Free Desktop High Availability installer II. Free Desktop Environment for Windows OS : III. External Applications IV. Guides V. README.txt file. a. Java 2 Software Development Kit (1.5.0_10) b. Application Server (Tomcat ) a. This installation guide b. Other guides All Rights Reserved Alcatel-Lucent 2008 Page 13

14 5 Copyrights This product includes software developed by Apache Software. Foundation: Copyright (C) University College London. All rights reserved. Expat: Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd and Clark Cooper Other product and company names mentioned herein may be the trademarks of their respective owners. All Rights Reserved Alcatel-Lucent 2008 Page 14

15 6 Preparing for Installation 6.1 Compatibility Requirement for Inter-terminal Movement For moving purposes, the user can use either Free Desktop IP Touch Interface or Free Desktop Web Interface or Both Free Desktop is available for users provided with following types of telephone sets: 8 & 9 series: 4008, 4018, 4019, 4028, 4029, 4038, 4039 and 4068, IP Desktop Softphone Reflexes/e-Reflexes: 4010, 4010 IP, 4020, 4022, 4035, 4037 The following table gives details of Application availability in telephone sets: Phone Types Free Desktop IP Touch Interface Free Desktop WEB Interface IP FIGURE 4 - Application availability All Rights Reserved Alcatel-Lucent 2008 Page 15

16 Switching a telephone set for another is possible, provided phone sets are compatible. The following table shows the matrix of phone set compatibility. FIGURE 5 - Phone set Compatibility All Rights Reserved Alcatel-Lucent 2008 Page 16

17 6.2 Multi-Call Server configuration If Free Desktop users are required to move among several nodes, then: Alcatel-Lucent strongly recommends having the same release and patching on each node The inter-system diffusion mechanism must be activated The dialing plan must be homogenous between the different nodes The definition of Classes of Services, entities and discrimination must be compatible/homogeneous on each node When users change node, their taxation tickets are generated and allocated to this new reporting node. 6.3 Interaction with Other Features Functional compatibilities: This function of mobility is not available for: Sets which belong to a call centre group Sets using additional key modules (except for key modules detailed: Alcatel Lucent 8&9 Series Sets and Additional Key Modules) Sets which belong to a group of sets (available when user moves within the same Call Server) Sets using a data, analog or S0 interface Analog, DECT/PWT, Wifi or SIP sets Sets using the twin-set feature (available when user moves within the same Call Server) Sets configured on forwarding at night or general ringing Sets which belong to an MLA (MultiLine Appearance) group Free Desktop users cannot monitor other sets, or use or be used by applications based on CSTA, CTI and SIP protocols. All Rights Reserved Alcatel-Lucent 2008 Page 17

18 6.3.2 Free Desktop and OmniTouch Unified Communication/4980 o o Nomadic mode: This feature is not available when a Free Desktop user is logged off. My Phone: No interaction when a user moves in a PBX network managed by a single XML API / UC. My Phone services are suspended when a user moves on a PBX that is not managed by his original XML API / UC. The user retrieves all My Phone services when he moves back on a PBX managed by his original XML API / UC. o o My Assistant: Free Desktop detects if a user has activated My Assistant and does not modify the immediate forward on the routing point if there is one. My Messaging & My Teamwork: No interaction Alcatel Lucent 8&9 Series Sets and Additional Key Modules On 8&9 series sets, namely: 4028, 4029, 4038, 4039 and 4068, four types of additional key module(s) can be connected. The available additional key modules are: Additional module with 10 keys Additional module with 20 keys Additional module with 40 keys Smart Display additional module with 14 keys The Smart Display additional module with 14 keys is not compatible with Free Desktop. With the 3 other additional modules, a Free Desktop user can log on another phone set but: If the target phone set is equipped with an identical additional module, the user can use the target phone set as his/her own set If the target phone set is not equipped with an additional module or if this additional module is different, additional keys are not available When users log on their own phone set, they retrieve the use of their module additional keys All Rights Reserved Alcatel-Lucent 2008 Page 18

19 7 Recommended Free Desktop Environment installation The Free Desktop Environment standard offer consists of 1 installer for 2 applications : Free Desktop Environment (Server/Web Interface/IP Touch Interface) : service started automatically Free Desktop SNMP Agent : service needing to be start manually by the administrator Installation Process : The following figure explains the installation process. You will have to install and configure the software in the sequence given : OXE Server 1. Configure OXE XML Server (OS RHEL 4 Update 5) 2. Configure XML 3. Configure Presentation Server 4. Configure FlexLM Server 5. Configure XML Web Services Free Desktop Server (OS RHEL 4 Update 5) or Free Desktop in XML Server 6. Install Free Desktop components All Rights Reserved Alcatel-Lucent 2008 Page 19

20 8 OmniPCX Enterprise Configuration Goals: Scenario: To check if the OmniPCX Enterprise(s) is(are) correctly configured for the Free Desktop feature. To configure future Free Desktop users You are connected to your OmniPCX Enterprise network. You know exactly: - Which users to configure - Their level of use (Free Desktop rights) - The number of temporary directory numbers on each nodes Outcome: Time: The OmniPCX Enterprise will be ready for Free Desktop operations. According to: - The number of nodes - The number of users The OmniPCX Enterprise(s) configuration must be complete and all subscribers must be created and assigned to their set. Broadcast must be enabled (even when there is only one node). 8.1 General OmniPCX Enterprise Configuration The following checks must be performed for each node of your network. To check the broadcast is enabled: 1. Connect to the OmniPCX Enterprise using Telnet 2. Enter login and password 3. When prompted, enter mao -a 4. If on the first line you read BROADCAST is off, enter mao +br to enable broadcast. The prompt must read BROADCAST is on 5. The last line must read Synchronization xx is on. If not: a. Access the OmniPCX Enterprise configuration tool b. Select System c. Review/modify the following attribute: 47xx directory Synchro d. Confirm your entries Select True All Rights Reserved Alcatel-Lucent 2008 Page 20

21 9 Alactel XML API or UC Installation Goal: Scenario: Outcome: Time: To install and configure the API Framework for Free Desktop Web Admin for operation Install or configure the API for Free Desktop use. This section of this document describes the recommended configuration The Alcatel XML API Framework will be installed and configured for Free Desktop. The mandatory information to install Free Desktop will be listed. According to your configuration Please refer to the installation guide of the product you install. Free Desktop Web Admin uses the following components: Presentation Server (if you install the Free Desktop IP Touch Interface) FlexLM Server XML Web Services To be able to move among several Call Servers, you have to configure the Open Telephony Server (OTS) for each Call Server created in the XML API. At Free Desktop purchase, the FREEDESKTOP license has been automatically generated in the Alcatel XML API or UC licenses. The Free Desktop Web Admin application checks this license via the FLEXlm Server installed with the Alcatel XML API or UC. The following parameters are requested at Free Desktop Server configuration: FLEXlm server host Hostname (or IP address) of the computer where the FLEXlm Server is installed. FLEXlm server port Port number. Generally All Rights Reserved Alcatel-Lucent 2008 Page 21

22 10 Network Architecture Overview Goal: Scenario: Outcome: Time: Prepare your network architecture in order to install Free Desktop Before installing Free Desktop, you need to know whether your hardware installation is compatible with Free Desktop, and whether the requested components are correctly installed You will be ready to start Free Desktop installation According to your configuration 10.1 Network Architecture The Alcatel XML API Framework can run under Linux Red Hat 4.0 Update 5 Enterprise. The Free Desktop Server must run the same under Linux Red Hat 4.0 Update 5 Enterprise in this release. Please consult the readme.txt file on the Free Desktop Environment to find out about the last updates. XML API or UC. Components used : FlexLM Server Presentation Server XML Web Services With separate server, XML API or UC server and Free Desktop server must be able to communicate through their hostname Testing your Network Architecture Check all connections and more particularly connections between: - The Free Desktop Server machine and: Example: The FLEXlm Server (through hostnames) The OmniPCX Enterprise network (recommended) The Presentation Server All Rights Reserved Alcatel-Lucent 2008 Page 22

23 To check the connection between two computers, for example computer A, named: hostnamea with as IP address, and computer B, named hostnameb with as IP address: 1. On A, click start to open your Start Menu 2. Click Run, this will open a dialog box that allows you to type in a command 3. Type in cmd and click OK. This opens a command window 4. Type in ping hostnameb to test the hostname 5. Type in ping to test the IP address 6. The system provides different responses, such as: «Reply from hostnameb : octets=32 temps<1ms TTL=128» If an error displays indicating that hostnameb (or ) was not found, then there is a network problem. Check your network configuration Free Desktop Server Prerequisites You must be logged on with Administrator privileges in order to install the software. Red Hat Enterprise 4.0 Update 5 must be installed. In XML Server installation, XML UC Framework R 5.1. Free Desktop Environment requires 1Go free space and 2Go RAM. Free Desktop uses the port It must be free. It is recommended to start with a freshly installed Red Hat Linux OS. Otherwise, some interactions can occur, such as a port already in use or blocked through firewall. All Rights Reserved Alcatel-Lucent 2008 Page 23

24 11 Free Desktop Environment Installation Goals: Scenario: Outcome: Time: This section describes how to install all Free Desktop Environment components You are on the machine where Free Desktop Environment is to be installed The Free Desktop Environment will be installed on your machine About 5 minutes Free Desktop Environment Installation 1. Before installing Free Desktop components : a. In separate server : Only Red Hat Enterprise 4.0 Update 5 must be installed b. In XML Server : Red Hat Enterprise 4.0 Update 5 and XML UC Framework R 5.1 must be installed. 2. Insert the Free Desktop Environment CD-ROM. 3. Open the CD-ROM directory : Linux/FD 4. To start the installation, run the install.sh file : >./install.sh 5. Free Desktop is installed. Free Desktop Web Admin, Web Interface and IP Touch Interface are grouped in one service. Free Desktop SNMP Agent Service is an other service. All Rights Reserved Alcatel-Lucent 2008 Page 24

25 SCREENSHOT 6 - Installation trace 6. Once you are sure the Free Desktop is well installed and started, you will have to configure it. Refer to Free Desktop Administration guide to do that. All Rights Reserved Alcatel-Lucent 2008 Page 25

26 12 Installation Checks 12.1 Free Desktop Service Test Goal: Scenario: Outcome: Time: To test if Free Desktop Service is well started after the installation Installation is over and no error has occurred You wil know if Free Desktop service is running 1 minute 1. Open a Linux terminal 2. Run the command : >service freedesktop status 3. If the Free Desktop Service is well started, the message will be : Free Desktop is started 12.2 FreeDesktop Web Admin Test Goal: Scenario: Outcome: Time: To test if the Free Desktop Web Admin is available. Installation is over and no error has occurred. You will know if the Web Admin is correctly installed and ready to start. 1 minute. The Free Desktop Web Admin's URL is as follows: Where [hostname] is the name of the machine on which Free Desktop Web Admin runs, and 7080 is the HTTP port number. Test this URL to know if the Web Admin is available, using following steps: 1. Start your favorite web browser (e.g. Internet Explorer, Mozilla, Firefox) All Rights Reserved Alcatel-Lucent 2008 Page 26

27 2. Enter the above URL with the correct hostname and HTTP port number. You should get the login page of FreeDesktop Web Admin Configuration. If you get an error page, go to the Trouble shooting section of your Administration guide 3. Gives the below screenshot : SCREENSHOT 7 - Web Admin Interface Start Page The following directory contains the admin guide : /opt/alcatel/freedesktop/guides 12.3 FreeDesktop Web Interface Test Goal: Scenario: Outcome: Time: To check if FDE Web Interface has been correctly installed. Once the application has been installed, check setup is correct. The FDE Web Interface will run properly on your machine. 1 minute The Free Desktop Web Interface s URL is as follows: 1. Same process than for the Web Admin test All Rights Reserved Alcatel-Lucent 2008 Page 27

28 2. Gives the below screenshot : SCREENSHOT 8 - Web Interface Start Page The following directory contains the user guide : /opt/alcatel/freedesktop/guides 12.4 IP Touch Interface Setup Test Goal: Scenario: Outcome: Time: To check if FDE IP Touch Interface has been correctly installed Once the application has been installed, check setup results. FDE IP-Touch Interface will run properly on your machine. 1 minute The Free Desktop Web Interface s URL is as follows: 1. Same process than for the Web Admin test 2. Gives the below screenshot : All Rights Reserved Alcatel-Lucent 2008 Page 28

29 SCREENSHOT 9 - IP-Touch Interface Start Page The following directory contains the user guide : /opt/alcatel/freedesktop/guides All Rights Reserved Alcatel-Lucent 2008 Page 29

30 12.5 Free Desktop SNMP Agent Service Test Goal: Scenario: Outcome: Time: To test if Free Desktop SNMP Agent Service is well created and stopped after the installation Installation is over and no error has occurred You wil know if Free Desktop SNMP Agent service is well created and stopped 1 minute 4. Open a Linux terminal 5. Run the command : >service freedesktopsnmpagentd status 6. If the Free Desktop Service is well created and stopped, the message will be : Service Agent SNMP Free Desktop is stopped All Rights Reserved Alcatel-Lucent 2008 Page 30

31 13 Configuration 13.1 Presentation Server Configuration Goal: Scenario: Outcome: Time: To declare Free Desktop IP-Touch Interface on the Presentation Server. The Free Desktop IP-Touch Interface is installed. The application server (Tomcat) is running. You will have a Presentation Server where the Free Desktop IP- Touch Interface is declared. 5 minutes To declare FDE IP-Touch Interface in the Presentation Server: 1. Log on as admin on the Xml Api server (or UC), via its web interface; click on Services in the menu to the left of the page. A configuration page is displayed. 2. In the list of services, locate the service whose entity type is Presentation Server and click the icon in the Action column 3. A PRS Application Management Presentation Server Global Parameters configuration page is displayed. If there is a proxy between the Presentation Server and the Free Desktop Server, you can configure it here. 4. Click Next. A second administration page, where IP-Touch applications are listed (if they exist); is displayed All Rights Reserved Alcatel-Lucent 2008 Page 31

32 SCREENSHOT 10 - XML API Service Configuration Page All Rights Reserved Alcatel-Lucent 2008 Page 32

33 SCREENSHOT 11 - List of IP Touch Application Example Window 5. Find a free Index in this list (this value must be higher than 0) 6. Click Create. Another configuration page is displayed All Rights Reserved Alcatel-Lucent 2008 Page 33

34 7. Fill the 3 mandatory fields: SCREENSHOT 12 - IP-Touch Application Creation Example - Index : put here the free index value (higher than 0) you found before. - Identifier : this is 4 letters identifier (for example: FDEI ). It will be used to identify the Free Desktop application on the PBX during the next OXE configuration. - URL registration : this is the address where the IPTouch application can be reached on the Free Desktop Server. This address is like : where: {FD-SRV-HOST} must be replaced by the IP address or the hostname of the Free Desktop Server. {FD-SRV-TOMCAT-PORT} must be replaced by the Tomcat port you have installed before. For example, the following URL is valid: All Rights Reserved Alcatel-Lucent 2008 Page 34

35 Be careful with the upper cases. Keep the other ones with their default value. 8. Click Create. You are brought back to the list of application page. Your new application is added to the list 9. Click Next. Another page is displayed 10. Click Finish 13.2 OmniPCX Enterprise Configuration for Free Desktop Interface Goal: Scenario: To configure the OmniPCX Enterprise in order to display the Free Desktop IP-Touch Interface on 8&9 series sets The Free Desktop IP-Touch Interface is installed and configured on the Presentation Server. The Presentation Server and the Tomcat server are running Outcome: Time: The Desktop IP-Touch Interface will run on the IP-Touch sets and will be ready for use. 5 minutes An IP-Touch application corresponding to the FDE IP-Touch Interface must be declared on the OmniPCX Enterprise to display access to the application on Free Desktop subscribers' sets. 1. Access the OmniPCX Enterprise configuration tool 2. Select Alcatel 8&9 Series > Alcatel Series 8&9 applications 3. Select Create 4. Fill the following attributes: Application Id Enter FDEI All Rights Reserved Alcatel-Lucent 2008 Page 35

36 Application name Enter Free Desktop The «Application Id» must be the same identifier than this one you have enter during the Presentation Server configuration (Here «FDEI»). 5. Confirm your entries 6. Once the application has been defined, associate it to the class of service (COS) for Free Desktop subscribers. Only users in this class of service will have access to the FDE IP-Touch Interface via their set 7. For each class of service with the Free Desktop feature: a. Select: Alcatel 8&9 Series Alcatel Series 8&9 Classes of Service COS applications b. Review/modify the following attribute: Application COS Id Name Priority Select the Free Desktop class of service. In our Example the COS number is 0 External Application No x FDEI Free Desktop Change the priority to a free priority number. For example set it to 8 (if all priorities from 0 to 7 are used). Default value: 0 c. Confirm your entries 8. The last step consists in associating the Free Desktop class of service to Free Desktop subscribers if this has not been done already. For each IP-Touch subscriber with Free Desktop: a. Select Users > Alcatel 8&9 Series Parameters b. Review/modify the following attributes: Directory Number Select the subscriber number to be modified. Application COS Change the application's COS if needed. All Rights Reserved Alcatel-Lucent 2008 Page 36

37 c. Confirm your entries The Free Desktop application will appear on the menu tab of the IP-Touch (in 8 th position since we set priority to 8): SCREENSHOT 13 - Free Desktop in 8 th position 14 Uninstalling 14.1 Free Desktop Environment Uninstalling Goal: Scenario: Outcome: Time: To uninstall Free Desktop Environment from your server. You do not want to use Free Desktop anymore. Free Desktop will be removed from your computer. 1 minute. 1. Open the directory /opt/alcatel/freedesktop/_uninstall: >cd /opt/alcatel/freedesktop/_uninstall 2. Run the uninstaller uninstall.sh >./uninstall.sh 3. A summary of removed components is displayed. Free Desktop and Free Desktop SNMP Agent Service are uninstalled. If Free Desktop High Availability is installed, you are notified of the uninstallation. This uninstaller removes all the Free Desktop components (Service, SNMP Agent Service, High Availability). All Rights Reserved Alcatel-Lucent 2008 Page 37

38 SCREENSHOT 14 - Free Desktop removal 14.2 Complete Free Desktop IP-Touch Interface Uninstalling Goal: To finish uninstallation of the Free Desktop IP-Touch Interface from your All Rights Reserved Alcatel-Lucent 2008 Page 38

39 server. Scenario: You do not want to use Free Desktop IP-Touch Interface anymore. Outcome: Free Desktop IP-Touch Interface will be unconfigured in the XML API / UC and OXE. Time: 2 minutes. 1. Delete the FDE IP-Touch Interface from the Presentation Server: a. Log on as admin on the Xml Api server (or UC), via its web interface; b. Click on Services in the menu to the left of the page. A configuration page is displayed. c. In the list of services, locate the service whose entity type is Presentation Server d. Click the icon in the Action column e. A PRS Application Management- Presentation Server Global Parameters configuration page is displayed, see figure. f. Click Next. A second administration page, where IP-Touch applications are listed (if they exist); see: figure: List of IP Touch Application Example Window. g. Click on Next to reach the page where the IP-Touch applications are listed; h. Select the FDEI application and click on the corresponding icon labeled Delete selected on this page. A confirmation window appears i. Select the FDEI application and click the icon j. Click Next k. Click Finish 2. Delete the FDE IP-Touch Interface from the OmniPCX Enterprise. l. Access the mgr configuration tool m. Select Alcatel 8&9 Series Alcatel Series 8&9 applications Delete n. In the Delete screen, enter FDEI as ID All Rights Reserved Alcatel-Lucent 2008 Page 39

40 o. Press Ctrl+V to validate Now the Free Desktop IP Touch Interface is fully removed. All Rights Reserved Alcatel-Lucent 2008 Page 40

41 15 Appendix 15.1 Table of Figures FIGURE 1 - FREE DESKTOP ARCHITECTURE...9 FIGURE 2 - SEQUENCE DIAGRAM : LOGON-IP TOUCH INTERFACE FIGURE 3 - FSEQUENCE DIAGRAM : WEB INTERFACE FIGURE 4 - APPLICATION AVAILABILITY FIGURE 5 - PHONE SET COMPATIBILITY SCREENSHOT 1 - INSTALLATION TRACE SCREENSHOT 2 - WEB ADMIN INTERFACE START PAGE SCREENSHOT 3 - WEB INTERFACE START PAGE SCREENSHOT 4 - IP-TOUCH INTERFACE START PAGE SCREENSHOT 5 - XML API SERVICE CONFIGURATION PAGE SCREENSHOT 6 - LIST OF IP TOUCH APPLICATION EXAMPLE WINDOW SCREENSHOT 7 - IP-TOUCH APPLICATION CREATION EXAMPLE SCREENSHOT 8 - FREE DESKTOP IN 8 TH POSITION SCREENSHOT 9 - FREE DESKTOP REMOVAL All Rights Reserved Alcatel-Lucent 2008 Page 41

42 All Rights Reserved Alcatel-Lucent 2008 Page 42

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