Cloud Phone System Feature List

Transcription

1 Cloud Phone System Feature List

2 contents Site linking 3 High integration of devices 3 Integration of mobile devices 3 Extension and call management 3 Answering system 4 Call forwarding/do not Disturb (DND) 4 CLIP/CLIR, anonymous calls 5 Address book 5 Speed dial 5 Call pickup groups 5 Queues, hunt groups 5 IVR Interactive Voice Response 5 Conference Calls 6 Time controlled call routing 6 Fax 6 Computer telephony integration 6 Location settings 6 2

3 Site linking Integrate multiple locations into one system Integration and administration of up to 1000 varied numbers of several locations possible No local boundaries Integration of international offices and phone numbers Integration of service numbers (0800, 0180, 0900 etc.) Integration of several off- sites participants (e.g. home office, hotel, at customer) Location depending settings like VLAN, uacsta, time zone, codec profile, SIP settings etc. Lync integration High integration of devices Configuration of main functions with the terminal (system phone) Auto provisioning and auto update of devices (firmware, VLAN, BLF, SIP data etc.) Freeseating between several devices, i.e. it is possible to move extensions from one device to another (independent from the device type) Simple log on and log off extensions on devices Integration of professional IP DECT solutions (single cell and multi cell) Softphone: NFON Softphone for Windows with auto provisioning and TAPI interface Softphone for Mac with self- provisioning Voice operator panel (attendant console) for Windows (presence management busy field lamps BFL), integration of directory services, transfer via drag & drop function, messaging and integration of etc.) Integration of own IP phones as long as the phone type is certified by NFON Integration of own IP phones optional if system phones are not certified by NFON (p.r.n. service and guarantee restricted) Integration of analogue devices via analogue adapter (ATA with 1-32 ports) Optional 1 encryption of conversations via SRTP/TLS Integration of mobile devices Direct integration of mobile devices as an extension via FMC client (ios, Android, BlackBerry) One- Number- Concept: only one number for in- and outgoing calls Connect to the PBX system worldwide via WLAN or GSM/UMTS/LTE Call deflection 1 between the networks, upon request also via cellular data connection System features 2 (e.g. personal assistant feature, toggle calls, etc.) also on your mobile In parallel available by mobile via the PBX system mobile number and landline number (two entrance portals to the mobile device) Easy operation on the mobile device to decide whether to have conversations via the mobile device or via the telephone system 3 Callback feature for inexpensive international calls 3 Reverse callback feature 2 for optimal use of mobile contract landline flat rate Call through function to have and bill several outgoing mobile calls on request via the telephone system. For outgoing calls, the landline number of the respective extension is signalised Extension and call management System administration via administration portal (webinterface), administration of all system settings (German, English) Administration of extensions for the user via ncontrol (webinterface or Windows application) e. g. call management, phone book, voic , function keys, busy field lamps (BFL), log in and off for groups, profiles etc. (German, English, French, Italian, Dutch) Unlimited number of incoming and outgoing calls per system (group engaged tone) Up to 5 parallel incoming or outgoing calls per device, except: e- fax and Nreception which offer more Incoming and outgoing calls through different telephone numbers (max. up to 1,000 exchange lines) Possibility to have several different inbound numbers per extension (for in- and outgoing calls) Call lists in the device 1 with date, time, phone number (outgoing, incoming, missed indicating group calls or queues, hunt groups and used trunk number) Unattended or attended transfer (internally, externally) 3

4 Log directly into queues via the system phone or ncontrol Define a call transfer via the system phone or ncontrol DTM in- and outgoing Several ring tones 1 for internal and external calls Freeseating flexible working environment, log on and off of extensions on several devices (follow me) Status of individual extensions indicated on device 1 (busy field lamps) Name resolution for incoming calls via central phonebook Answer calls within the system, within groups and for individual extensions via speed dials or function keys on device Call forwarding via function keys (Call Deflection) 1 Announce, hold and toggle calls Automatic retransfer after failed transfer by time (call reflection) Individual language settings per extension (phone menu, announcements etc.) Define individually per extension after which time (in seconds) a call is initiated after entering a phone number 1 Define individually per extension at which number of characters a phone number should be suggested. The phone number is suggested with regard to the call history. 1 Call waiting to extensions Intercom 1 (intercommunication function) Define the access to the main phone book individually per extension Define individually which extension is visible in the main phone book Define a cost center number per extension. The cost center number is listed in the itemised statement. Use project codes for outgoing calls. They ll be listed in the itemised statement Optional call recording individually per extension Receive.mp3 or.wav recordings to your address Optional MultiPhone function: Use up to 9 different devices always available on the same number per extension Answering system Professional voic system for extensions Retrieve voice messages by phone and/or send voice message as.mp3 or.wav to your own address Several announcements for name, not available, busy or temporarily announcements e. g. vacation Up to 100 messages per extension Remote retrieval protected with individual PIN New voic s indicated on the device 1 Voic messages which are send to the own address can be deleted automatically on request Announcement of the callback number Announcement of call date and time Administration of voic announcements via web portal possible Call forwarding/do not Disturb (DND) The device indicates fixed call forwarding 1 When forwarding external calls the telephone number of the original caller will be displayed, called member or transfered member 1 Fixed call forwarding for all incoming calls Forward if busy Call forwarding any defined time interval (e. g. after timeout) Define a target after timeout (mobile phone, employee etc.) Access management (Call forward at not available): Only applies if the device is not logged into the PBX, e. g. at interrupting the internet connection, hardware defect etc. Then, define call forwarding to the mobile phone, other offices or targets. No limitations in call forwarding targets (e.g. internal and external targets, time controls, groups, queues) DND/ Do not disturb function Memory function for call forwarding, voic calls will always be forwarded to the voic of the party originally called Freely define parallel ringing to other internal extensions or external participants Define the extensions individual call permission to external targets 4

5 CLIP/CLIR, anonymous calls Selective definition per extension (internal, local, national, international) Choose the phone number which has to be indicated for outgoing calls Definition per extension whether to show or block the telephone number for calls (CLIP/CLIR) (Show or hide entire number, show or hide main number, show pilot, block the phone number) Show telephone number for incoming calls 1 Show exchange line through which a call comes in 1 Store the exchange line used to call logs 1 Return calls using the same exchange line Indication of group calls 1 Indication of forwarded calls 1 Define telephone number to be displayed by extension and by exchange line (CLIP no screening ) Address book Central PBX phonebook Additionally individual phone book possible Differentiate between generally visible entries, visible to specific groups, and personal entries All extensions are automatically transfered to the phone book, private labeling per extension possible Import option for address lists in CSV format Private entries also via ncontrol possible Speed dial One speed dial directory per customer Directly dial the extension/phone number via *2+speed dial Optionally, you can specify whether an extension which is actually only permitted to call internal (official authorization) may also select external speed dials (definable per speed dial) Import option in CSV format Call pickup groups Any number of call pickup groups per system Configure any size call pickup groups Individual call forwarding for the respective extensions will be ignored Call forwarding any defined time interval Define pickup groups to control the permission of pickups Queues, hunt groups Any number of queues, hunt groups per system Individual, initial and periodic announcements Individual hold music per queue Automatic call distribution to free or signed in agents Call distribution by various criteria (Ring All, Round Robin, Random, Longest Pause First, Least Used First) Free definition of wrap- up time for agents Exceptions for time- out and if no agents are signed in Optionally: announce caller waiting time to agent Optionally: individual announcement to agent per queue, e.g. queue name Optionally: announce caller position in the queue Sign in mobile devices to queues Weighting of agents (penalties): This allows agent skills to be displayed for various queues Weighting of queues (e. g. for VIP customers) Optional: real time monitoring of queues and agents (QueueMetrics) Optional: professional performance evaluation Optional: Creating reports (agents/queues) to view several periods (QueueMetrics) IVR Interactive Voice Response Any number of voice dialogues per system Custom selection texts Up to 13 options per dialogue level (0...9, *, # and time-out) Any system target available per selection (groups, queues, IVR (interactive voice response), extensions, etc.) Multi- digit IVR s allow to select a target by entering multi- digit numbers (e. g. 123 ) Possibility that at entering a number in the multidigit voice response, this number is interpreted as direct extension dialing and the caller is forwarded according to the selected extension (American Switchboard) Flexible handling of incoming calls Any series level for voice dialogues 5

6 Conference Calls Any number of conference rooms per telephone system Conferences with up to 50 internal and external parties Separate PIN authentication for conference host and conference parties Lock conferences until the conference host logs in Option to automatically end conference calls after the conference host logs out Mute all conference parties Switch calls to conference rooms Option to indicate joining and leaving conference call Option to record and announce party name before joining the conference call Music if single participant or until the conference leader arrives Select the language individually per virtual conference room Time controlled call routing Any number of time controls per system Define intervals for call routing Define exception days (e. g. holidays) for call routing Fax Connect fax devices via autoprovisioned analogue adapter 1 (ATA, 1-32 ports) Integrated fax server Receive faxes as PDF (e- mail routing) Directly reach each employee by personal fax numbers Send faxes via print driver directly from the PC (Fax client for Windows) Supports T.38 fax protocol Integration CAPI- based fax server solutions like FerrariFax or Tobit (DavidFX), via software solutions for the Windows fax server located at the customer Computer telephony integration 1 Phonebook with Outlook integration 4 including TAPI interface Display contact information on incoming calls Launch applications upon incoming calls with transmission of caller number Dial directly from Outlook- or TAPI- compatible business applications 4 Click2Dial from any application Outgoing calls documented in Outlook 4 Line handling in Outlook 4 Transfer/Announced transfer from Outlook 4 Also select the exchange line to be used for outgoing calls from Outlook 4 Optional: terminal server enabled CTI client Support of uacsta, site or terminal dependend Location settings Configure each site whether internal, local telephony remains in their own office network (CANREINVITE, route optimisation) Define a codec profile for each site (G711, G722 (=HD audio)) 1 Configure each site with VLAN 1 Define a time zone for each site Emergency routing is site depended (within Germany) 1 Depends on the terminal 2 At active UMTS/WLAN connection 3 Depends on the carrier network and on the mobile contract conditions 4 Depends on the software version 6