1 Scalability is the best solution. The new Social Alarm Management System 7 Professional.
2 2 Efficiency through customising Ideal solutions for your success To ensure immediate responses to emergency calls, fast service and seamless communication at all levels, Bosch has developed a highly efficient software package for monitoring centers. With its numerous functionalities and its modular architecture, the Social Alarm Management System 7 Professional (LMS 7 Professional) can be customised according to the individual needs of the customers, thus setting the benchmark in professional Social Alarm and Telecare Monitoring. 30 Years Experience always striving to satisfy customer s needs With its flexibility as well as its scalable structure the Social Alarm Management System 7 Professional proves to be a worthwhile long-term investment. Plus, 30 years experience in the Social Alarm and Telecare market gives Bosch the knowledge and understanding that it needs to develop a customer-oriented monitoring software. For people are the key, not only technology. Social Alarm Management System 7 Professional: the answer to growing complexity The demands for professional Telecare monitoring grow constantly. The rising number of customers and alarms as well as new communication methods lead to an increased complexity that monitoring centers face every day. The Bosch Social Alarm Management System 7 Professional not only helps to handle this complexity it even reduces the workload of the employees as processes are accelerated and simplified. Functionality, flexibility, mobility. Bosch Social Alarm Management System 7 Professional.
3 3 Server SIP Server Internet Operator 1 Line Units Carephone Operator 2 LAN PSTN Operator 3 PC telephone PBX SIP option CTI option Flexible in size and communication: The Social Alarm Management System 7 Professional fits your needs Scalable architecture The Bosch Social Alarm Management System 7 Professional can be enhanced to meet the customer s requirements and is able to support from 2 telephone lines up to 48 telephone lines. Plus, an unlimited number of operating terminals can be managed, too. Integration of telecommunication system possible The CTI option allows the integration of the Social Alarm Management System 7 Professional in an existing telecommunication system (Siemens HighPath 4000). Compatibility with Analogue, Analogue emulated, and IP network Flexibility is also proven in terms of communication networks. Besides the analogue network the Social Alarm Management System 7 Professional is also able to receive calls through the analogue emulated as well as the IP network (SIP option).
4 4 Numerous benefits, one software: Social Alarm Management System 7 Professional Receiving and handling emergency and technical Social Alarm calls safely and efficiently is the basic requirement of a Social Alarm software solution. A simple configuration of the interface ensures that calls are directed to an appropriate service or person. The Social Alarm Management System 7 Professional fulfils this need and also ensures a structured and organised communication at all levels: ff Multi-user management ff Audible and visual call signaling ff Escalation call ff Automatic processing of technical calls ff Logging of all call-related processes ff Voice recording ff Reminder functions The integrated Call Center functionality of the Social Alarm Management System 7 Professional offers a new service quality. Internal and external call transfers as well as filtering and balancing of calls between employees of a social alarm monitoring center leads to a more direct communication that is considerably more efficient. Remote programming of Bosch carephones can also be handled with the Social Alarm Management System 7 Professional, thus ensuring a quick and easy
5 5 configuration. Reading and writing of Carephone settings from and to a micro SD card are also supported, which can be used for configuring the Carephones 61/62. Thanks to their simplicity both programming options offer time and cost advantages. Several service providers or co-operation partners can be connected to the Social Alarm Management System 7 Professional. This offers the chance for business expansion and sales increase, for example by cooperating with other social alarm service providers who do not run their own monitoring center. The VPD Virtual Private Database ensures that each co-operation partner only has access rights to his own subscriber and device data. Thanks to the web-based data management, no additional software is needed besides a standard web browser. Co-operation partners can access and verify their data independently of their location and platform. One major feature of a Social Alarm Monitoring System is the ability to generate customised reports and statistics at the push of a button. The Social Alarm Management System 7 Professional fulfils this demand without saying. Often used-templates are pre-defined, ensuring a fast report generation. Own templates can be generated easily, enabling the creation of customised reports according to the individual customer needs. All reports can be exported to PDF, Excel or sent directely to a printer, guaranteeing easy editing of the statistics.
6 6 Wireless contact detector Wireless smoke detector Wireless gas detector Wireless motion detector Wireless flood detector Wireless pull cord Software versatility supports various applications Mobile Security A further highlight of the Social Alarm Management System 7 Professional is the Mobile Security option. In cooperation with external location service providers it is possible to receive not only calls from residential carephones but also from various mobile security devices. By indicating the current position of the caller on a map, social alarm customers can, for example, be located so that help actions can be implemented as soon as possible. Telecare and Ambient Assisted Living (AAL) system Besides the pure Social Alarm calls, like e.g. emergency calls and technical alarms, the Social Alarm Management System 7 Professional also handles alarms generated from telecare peripherals, like e.g. fire and intruder alarms. Consequently, the Social Alarm System can be expanded to a Telecare System and Ambient Assisted Living (AAL) solution. By distinguishing various alarm types for actively triggered alarms as well as passive alarms the Social Alarm Management System 7 Professional ensures that the required actions are taken quickest possible, no matter which emergency situation occurs. Mobile Security increased independence and safety
7 7 Reliability when you need it most the intelligent redundancy concept Robust and reliable Monitoring Software is essential to ensure the safety and wellbeing of individuals in an emergency. The sensitive data character additionally highlights the importance of a reliable system with a well developed redundancy concept. The Social Alarm Management System 7 Professional is characterised by a multi-redundant data security architecture: On- as well as off-site redundancy guarantee maximum safety. On-site redundancy inside the Monitoring Center On-site/internal redundancy with redundant hardware solution (Redundancy with backup or replication of database) Off-site redundancy outside the Monitoring Center Off-site/external redundancy with redundant hardware solution (Redundancy with backup or replication of database) Monitoring Center A Monitoring Center B (Standby/co-operation partner)
8 A Tradition of Quality and Innovation For over 100 years, the Bosch name has stood for quality and reliability. Bosch is the global supplier of choice for innovative technology, backed by the highest standards for service and support. Bosch Security Systems proudly offers a wide range of security, safety, communications and sound solutions that are relied upon every day in applications around the world, from government facilities and public venues to businesses, schools and homes. Bosch Security Systems To learn more about our product offering, please visit or send an to Bosch Sicherheitssysteme GmbH, 2011 Modifications reserved ST-GB-en-01_F01U559793_01
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