Alert, inform, react Aastra Alarm Server

Transcription

1 Alert, inform, react

2 Targeted alarming on all communication channels The effective transfer of information is important to increase a company s success and customer satisfaction. Information can be passed simultaneously or by installments to an individual or a group of people. Whichever combination is right for your business, depends on your requirements. The allows you to monitor connected sensors, transforms incoming signals, edits, logs and passes these signals as configured. The Aastra Communication Server routes information to different destinations such as SMS and . Possible uses include: Assistance/help for patients in hospitals and care homes. Inform employees and staff of an emergency e.g. machine failure Announcements for staff in hospitals and shopping centres These incidents can result in several activities: 1. Process information and alert staff 2. An individual or group of people need to receive a message 3. On the basis of the information, action can be organised. If an individual is prevented from receiving the message, it must be passed to another member of the team Flexibility is the key feature of the : different scenarios with a diverse number of people can be managed. All use cases have the same purpose, independent of the environment the Alarm Server is used in: Protect employees, customers and patients Avoid downtime Improve service This results in cost savings and improvement of customer and partner satisfaction. 2

3 Features and Data Features Supported Aastra Call Servers: Aastra 00* OpenCom 1000* SIP-DECT* Supported protocols: ESPA.. (In/Out)* LINE (In)* Ackermann (In)* Enhancements: GSM Gateway* (Out) Type: CEP CT63 (signal strength indicator control) WAGO modbus 750* (In / Out) Field bus controller Type: (power supply), (controller) and -600 (end module) with -00 (2 ch. In), -501 (2 ch. Out), -30 ( ch. In), or -530 ( ch. Out) or compatible types Display* (Out); Converter RS232/85 required Gateway* (In/Out): Reacts on several configurable keywords in the reference line and alarm notification via (In: POP3, IMAP; Out: SMTP) Potential-less contact for external monitoring of the AAS IP Gateways for separated connection of serial interfaces (Com-Server Highspeed Isolated, Type or compatible types from Fa. W&T) Alarm monitoring via web interface Logging all alarms and user actions (e.g. acknowledgement of an alarm message) and alarm statistics* User administration (Admin, User), ibutton integration ESPA merging of all ESPA inputs to one ESPA out interface Up to 200 types of alarms Up to 1,000 Notification groups (notifications also communications servers across, including confirmation management) Up to 500 Escalation plans Alarming time*: Alarm notification if a defined action doesn t happen in a defined time frame (countdown alarm) Offline configuration (with plausibility check) Alarm triggered by certain terminal status Technical Data Operating system: Linux Main memory: 2 GB RAM Hard disk: 2 x 16 GB HD S-ATA SSD (Solid State Disk) Interfaces Serial: x V.2 (2 x isolated) Ethernet: 2 x LAN ports (10/100/1000) USB: 2 Dimensions: 19 2 HU, approx. 30 x 90 x 230mm (W x H x D), without rack clamp Weight: ca. 200g (net) Cooling: passiv Supply voltage: 230 V ~ 50 Hz Nominal capacity: 65 VA Colour: anthracite Product Part numbers Power cord (CH) for Aastra Alarm Server OpenPhone 12iB OpenPhone 13iB Programming box ibutton Radio button for OpenPhone iB (869 MHz) ibutton 81H00022AAA-A Corridor display 1 sided Corridor display 2 sided Nurses room display Interface Converter RS 232/ Data backup* (configuration & log data) on an external drive Type of alarm notification on the terminal adjustable Import of extension data from the Call Server (depends on PBX) * licence required 3

4 Inputs and Outputs of the Port C Port B Corridor Display V.2 Port A Nurse Call System Fire Alarm System other control systems Motion detector Contacts Buttons Network WUT IP Converter ESPA.. POP3 / IMAP / SMTP V.2 / IP Converter Contact inputs Contact outputs IP I/O-Gateway V.2 WAGO I/O series 750 IP GSM gateway Unified Communications Server (Aastra 00, OpenCom 1000, SIP-DECT) Relais GSM telephone Software WebClient The Web Client provides the user with the following functions: Status of the system and the interfaces Status of alarm logs Export (csv) of alarm logs Status monitoring alarms Surface of the Webclient - Software Software is required to configure the server. Here all the relevant settings can be made by the IT administrator. This include: local maps, notification profiles, interfaces, escalation plans, notification groups, etc. It displays alarm type, alarm duration, number of alarms, start and end times, environment, alarm ID and the person editing. Software compatibility: Web Client compatibility: Windows XP (SP3), Internet Explorer (6-9) Opera* Safari* Chrome* Firefox* Windows Vista (32/6 bit) Windows 7 (32/6 Bit) * in each current version (0/2013)

5 Example of a Notification Process - Healthcare 1 7 Assisted Living / retirement home Call for help via emergency button: 1. Call triggered by user. 2. Data transfer to Alarm server via I/OGateway. 3. Sent to UC server.. Notification sent via DECT, SMS, , alarm or video. 5. Acknowledgement from staff. 6. Alarm reset. 7. Call cancelled locally. I/O-Gateway Unified Communications Server Example of a Notification Process - Industry Industry 1 Machine monitoring system In case of a technical failure / problem: 1. Message to factory master control system (GLT). 2. Data transfer to Alarm server (via ESPA..). 3. Escalation plan to UC server.. Notification sent via DECT, SMS, , alarm or video. 5. Alarm confirmation received. 6. Alarm reset Unified Communications Server 5

6 Example of a Notification Process - School & Local Authorities Schools & authorities In case of an emergency: 1. Alarm triggered and data is transferred to the Aastra Alarm server via I/O-Gateway. 2. Sent to UC server 3. Text, alarm, SMS, paging or video notification.. Acknowledgement from security. 5. Alarm reset I/O-Gateway Unified Communications Server Licensing Licences Part Numbers Description SW Maintenance 81H00021AAA-A System and update licence Aastra 00 81H00003AAA-A Support of an Aastra 00 OpenCom H00002AAA-A Support of an OpenCom 1000 SIP-DECT 81H00007AAA-A Support of a SIP-DECT Systems I/O Gateway 81H00012AAA-A Support of an Aastra I/O Gateway Protocols 81H00008AAA-A Connecting a system (e.g. Nurse call system, fire alarm system) via ESPA.. (inbound or outbound), LINE or Ackermann Protocol Gateway 81H00016AAA-A Shipping and receiving s (up to 3 addresses per licence) Corridor Display 81H00015AAA-A Supporting corridor displays GSM Gateway 81H00010AAA-A ending SMS (up to 3 calling numbers per licence) WAGO modbus H00013AAA-A Support of a WAGO field bus controller (digital I/O) Count Down Alarm 81H00019AAA-A Support of Count Down Alarm Protokollierung, Auswertung & Statistik 81H00020AAA-A xtended filtering and statistics in the alarm protocol Backup Agent 81H00017AAA-A Automatically and periodic backup of alarms, data and configuration (reloadable) 6

7 Function Overview Function Aastra 00 OpenCom 1000 SIP-DECT General PBX version 2.0 / 3.0 as of Protocol ATAS/CSTA (as of 3.0) CI OM AXI BNotifications Ringing tone Volume / increasing 1 /- 1 /- / Vibration 2 (as of 3.0) (as of 6.2) Disconnection of a call 1 (as of 3.0) - Colour for fonts / background - / - - / - / Alarming depending on the terminal status Silent charging - Idle / busy 1 1 Terminal Mode Alarm list - Who ist Where? - Alarm history / local - / - / - Monitoring alarms switch and monitor - Notification by SMS On / Off - - Paging On / Off - Alarm triggering by Hotline call (ab 3.0) - RFP failure 3 3 DECT handset failure System device (corded) failure - Alarm trigger from DECT handset - Procedure selection Other Redundancy - - Backup OMM Reading out of extensions of the PBX ( ) Changing of extension data (Import) (ab 3.0) (ab 6.2) Direct addressing of the telephone - 1: System phones (IP and TDM) and Aastra 12d, 600c/d 2: Aastra 12d, 622d, 632d, 650c 3: IP and TDM DECT : OpenPhone 12iB, 13iB : supported ( ) : with restrictions - : not supported 7

8 About Aastra Aastra Technologies Limited, (TSX: AAH ) is a leading corporate communication systems company. Aastra is headquartered in Concord, Ontario, Canada. Aastra develops and markets innovative communication solutions which address the needs of companies, small and large. Aastra has representatives across the globe, with over 50 million installed connections and direct as well as indirect presence in more than 100 countries. The broad portfolio offers multi-function call managers for small and medium-sized companies as well as highly scalable call managers for large companies. The portfolio also includes integrated mobility solutions, call-centre solutions and a wide range of terminals. With strong focus on open standards and customer-specific solutions, Aastra enables companies to communicate and work together more effectively. Please visit Aastra s website for further information: Rev EN Aastra Technologies Ltd. 155 Snow Blvd. Concord, Ontario Canada LK N9 Copyright 2013 Aastra Deutschland GmbH. Aastra and the Aastra logo are trademarks or registered trademarks of Aastra Technologies Limited in USA, Canada, the EU and other countries. SIP-DECT is a registered trademark of Aastra Deutschland GmbH. All other trademarks are the property of their respective owners. Subject to technical modifications and delivery possibilities.