Post: Infrastructure Team Leader Region/Dept: Information Technology Location: Horsham
|
|
- Theresa Watkins
- 7 years ago
- Views:
Transcription
1 Southern Housing Group Job Description IT005 Post: Infrastructure Team Leader Region/Dept: Information Technology Location: Horsham Purpose of Post: To manage the day-to-day operation of the Infrastructure Support Team with the purpose of delivering high-quality, professional, and customer focused support and fulfilment services to the Southern Housing Group. Line Relationships Key Work Relationships Authority Limits Responsible to: Head of IT Customer Service Responsible for: Infrastructure Support Analysts Internal: Head of IT Customer Service Head of IT Architecture & Governance Technology Architect IT Services Team Leader 1 st and 2 nd Line Technical Analysts IT Director Colleagues in the IT department External: Hardware / software suppliers Network and telecommunications providers / ISPs Day-to-day decision making in relation to the post Financial limits in accordance with Delegated Authorities
2 Core Tasks and Responsibilities Leadership Manage the performance of the Infrastructure Support Team and ensure they deliver professional, high quality, customer focused services to the Group. Oversee the development of team members which includes the use of coaching and mentoring. Work with the Heads of IT Architecture & Governance and IT Customer Service to develop and implement a strategic direction for IT infrastructure services. Develop and implement IT service management procedures that adopt good/best practice. Manage the daily operation of the Infrastructure Support Service. Co-ordinate the appropriate resources and technical solutions in response to major incidents. Define, maintain, and monitor meaningful systems performance / capacity alerts i.e. via Microsoft Systems centre suite of products Define & maintain HW/SW maintenance schedules; Inc. recommendations to the Head of IT Customer Service and Head of IT Architecture & Governance over cyclic replacements. Manage the progress of incidents and/or service requests assigned to the Infrastructure Team, ensuring they are resolved or fulfilled within SLAs. Provide cover for the IT Services Team Leader as required. Create high-quality internal and external knowledgebase articles to enhance support service and empower customers to self-serve. Perform skills gap analysis exercises regularly, and arrange appropriate training to maintain the quality of services delivered to the Group. Liaise with the Head of IT Customer Service and Head of IT Change to form and maintain resource plans. Support and feed in to the Groups Disaster Recovery Plan and the testing of plans. Oversee and support the IT Change Process, ensuring changes are submitted to the Change Approvals Board (CAB) in a timely manner, and are of appropriate quality. Liaise with the IT Services Team Leader to ensure communication and knowledge is shared across the support functions Manage the transition of services from design to transition to operation to ensure services and technologies are supportable. Service Desk Escalation point for management of incidents and service requests from logged to the IT Service Desk by IT customers ensuring calls are being dealt with within SLA and customers are kept informed. Escalate calls to the Head of IT Customer Service using predefined procedures where SLAs are breached. Work closely with the IT Services Team Leader to ensure Service Desk calls contain meaningful information, and are prioritised and assigned in a timely manner. IT Technical Support Provide IT technical support and guidance to IT customers Visit remote sites to fulfil service requests and/or resolve incidents (under the guidance of 3 rd party service providers where applicable) Assist with the testing of IT hardware (end-user and infrastructure)
3 Note: No job description can be entirely comprehensive and the jobholder will be expected to carry out such other duties as may be required from time to time and are broadly consistent with the job description and status of the post within the organisation. You will be expected to carry out all duties in the context of and in compliance with the Group s Diversity and Health & Safety Policies.
4 Southern Housing Group Person Specification Post: Infrastructure Team Region/Dept: Information Technology Location: Horsham Leader Attributes Essential Desirable 1. Knowledge and Experience 2. Skills and Abilities Recent experience managing the delivery of IT services. Experience of managing technical personnel. A thorough understanding of Microsoft operating systems, 2008r r2, Active Directory and Microsoft server products, Exchange, Lync, System Centre A thorough understanding of IT infrastructure technologies, LAN, WAN, firewalls, thin client, shared hosted desktop, (Citrix XenApp) 6.5, virtualisation via VMware ESX 4.x SAN Storage NetApp FAS, HP Server Office 365 and cloud technologies Experience of working in an ITIL based Service Management environment. Experience of facilitating and running capacity & availability management. Experience of preparing activity, performance, and availability KPI reports The ability to communicate complex technical issues to a nontechnical audience Good interpersonal, motivational and management skills A logical, analytical approach to problem solving Excellent customer care skills Good administrative and organisational skills Able to work as part of a team and to delegate as appropriate Able to work under own initiative Able to remain calm and work under pressure and to tight deadlines Able to adapt to changing priorities and demands Excellent reporting and presentational skills Excellent hands-on technical skills Desktop PC, Laptops and Windows Tablets running Windows 7 and 8.1 OS Appsense Performance Manager Appsense Environment Manager Atlantis ILIO Microsoft AppV
5 Attention to detail Excellent planning and organisational skills 3. Qualifications 4. Circumstances Educated to A Level standard (or equivalent) ITIL V3 Foundation Able to travel to Group locations throughout the south of England Full driving licence and access to a vehicle for business use (for which a mileage allowance will be payable) Educated to degree level (or equivalent) Professional qualification e.g. MCSE ITIL V3 Service Operation
JOB DESCRIPTION. Principal Duties and Responsibilities
JOB DESCRIPTION Job title: IS Service Desk Trainee Grade: Responsible to: IS Service Desk Team Leader Responsible for: None Liaises with: IS teams, Hanover Group colleagues, third party suppliers Role
More informationInfrastructure Support Engineer Job Profile
Infrastructure Support Engineer Job Profile About the HCPC The Health Professions and Care Council (HCPC) is the regulator of 16 different health and care professions, set up to protect the public. To
More informationJOB AND TASK DESCRIPTION
JOB AND TASK DESCRIPTION Job Title: IT Support Specialist (2 nd Line, Reporting and Monitoring) Division: Corporate Services Division Grade: J Reports To: IT Infrastructure and Operations Manager General
More informationService Desk Technician Service Desk Team Leader None IT
Job Description Job title: Reporting to: Direct reports: Division: Service Desk Technician Service Desk Team Leader None IT Purpose of job IT Service Desk s goal is to deliver optimal service to our internal
More informationPOSITION PROFILE Support Officer, ICT. Position Summary. Position Statement. Corporate Vision. Constructive Culture ICT.
Position Summary Position Title: Business unit: ICT Support Officer ICT Division : ICT and Knowledge Management Classification : Level 5 Status : Position Statement The ICT Support Officer maintains the
More informationSYSTEM AND NETWORK ADMINISTRATOR
SYSTEM AND NETWORK ADMINISTRATOR The Burdekin Region offers an outstanding lifestyle that is both contemporary and relaxed. The major township of Ayr is less than an hour s drive to the city of Townsville.
More informationROLE DESCRIPTION. Location: National Office Wellington Delegation level: N/A. Role of Tertiary Education Commission (Te Amorangi Matauranga Matua)
ROLE DESCRIPTION Role Title: Service Desk Analyst Number and Title of Direct Reports: N/A Directorate: Information Directorate Reports to: Service Desk Manager Remuneration Grade: T12 Budget: N/A Location:
More informationJob description. Job title: Server Infrastructure Analyst 1
Job description Job title: Server Infrastructure Analyst 1 Department: Resources Service: IT Service Grade: G Post reference number: 1 Job purpose To provide specialist enterprise level design, planning,
More informationICT Service Desk Team Leader. ICT Services Design Manager. Kings Way, South Melbourne. DATE: March 2015 ORGANISATIONAL ENVIRONMENT
POSITION: REPORTS TO: LOCATED: ICT Service Desk Team Leader ICT Services Design Manager Kings Way, South Melbourne DATE: March 2015 ORGANISATIONAL ENVIRONMENT Melbourne City Mission is a leader and innovator
More information1.1 In consultation with management, to identify against business objectives, issues of self-development and training.
London Fire Brigade is run by the London Fire and Emergency Planning Authority Fire Our vision To be a world class fire and rescue service for London, Londoners and visitors. Job Description JOB TITLE
More informationTransformation Service Customer Services Advert text for vacancy for Desktop Manager
Transformation Service Customer Services Advert text for vacancy for Desktop Manager Information and Communication Technology (ICT) is delivered through the Transformation Services Division as a central
More information1. To be the principal point of contact and have responsibility for IT support incidents.
JOB TITLE: RESPONSIBLE TO: RESPONSIBLE FOR: Service Desk Engineer Service Desk Supervisor N/A JOB OUTLINE The Service Desk Engineer will be responsible for providing an effective first-line support service
More informationROCHDALE BOROUGH COUNCIL JOB DESCRIPTION
ROCHDAL BOROUGH COUNCIL JOB DSCRIPTION DIRCTORAT: SRVIC: LOCATION: JOB TITL: Neighbourhoods Customers & ICT Floor 2, Number One Riverside ICT Desktop ngineer POST NUMBR: Grade: 5 Accountable to: Service
More informationn2grate Open Positions March 2015
n2grate Open Positions March 2015 Table of Contents 1. CMS Centers for Medicare & Medicaid Services Roles... 1 1.1 Role 012 Computer System Analysts II...1 1.1.1 Location: Dallas, Texas... 1 1.3 Role 013
More informationPosition Type: Risk: The Technical Support Officer role is a broad banded position covering Grade 5 to Grade 10.
Position Title: Technical Support Officer Grade: G8 G10 Position Type: Permanent Full Time: Branch: Information Systems Hours: 35 hours per week Based on: 35 hr/week 38 hr/week Division: Corporate Support
More informationGENERIC JOB DESCRIPTION - SCHOOLS
GENERIC JOB DESCRIPTION - SCHOOLS Job information as shown on organisation chart Job Title: Senior IT Technician Organisational information: Responsible to: Data Manager Post No: GEN75 Grade: HC6 Dimensions:
More informationJOB PROFILE ICT. ICT Infrastructure Team Leader
JOB PROFILE JOB TITLE TEM REPORTS TO POLITICLLY RESTRICTED Y/N DBS CHECK Y/N Business Infrastructure Support Officer ICT ICT Infrastructure Team Leader No No DTE March 2016 JOB PURPOSE To assist in the
More informationJOB DESCRIPTION. T&T Security and Resilience Manager. Technology and Telecommunications. Bedford, Chelmsford or Norwich
JOB DESCRIPTION PART A: JOB DETAILS JOB TITLE: AFC BAND: T&T Security and Resilience Manager 8a HOURS: 37.5 DIRECTORATE: DEPARTMENT: REPORTING TO: BASE: IM&T Technology and Telecommunications Head of T&T
More informationJOB SPECIFICATION. Service Support Manager ORGANISATION CHART: JOB PURPOSE:
JOB SPECIFICATION JOB TITLE: GRADE: Service Support Manager SMP ORGANISATION CHART: JOB PURPOSE: Management responsibility for the Service Support within the Trust delivering an efficient and cost effective
More informationTo provide an effective, professional and customer focussed ICT Service Desk service to the customers of the Council, NHS and all Hoople customers.
JOB DESCRIPTION Job ination as shown on organisation chart Job Title: ICT Service Desk Post No: Analyst Directorate: Transation & Technology Division/ Department: ICT Operations, ICT Service Desk Grade:
More informationCouncil is committed to achieving the three key outcomes identified by our local community:
Position Profile Position Title: Reports to: Department: Section: Information Technology Team Leader Information Technology Information Services Community Outcomes Council is committed to achieving the
More informationInformation Pack. Network Administrator. Thank you for your interest in applying for the position Network Administrator with the City of Ballarat.
Information Pack Network Administrator Thank you for your interest in applying for the position Network Administrator with the City of Ballarat. Please find enclosed an information package for the position.
More informationClient Services Manager Self and contribution to Team. Information Services
POSITION DESCRIPTION Position Title: Responsible To: Responsible For Position Purpose: Helpdesk Support Analyst Client Services Manager Self and contribution to Team The Helpdesk Support Analyst is responsible
More informationJOB DESCRIPTION CONTRACTUAL POSITION
Ref #: IT/P /01 JOB DESCRIPTION CONTRACTUAL POSITION JOB TITLE: INFORMATION AND COMMUNICATIONS TECHNOLOGY (ICT) SECURITY SPECIALIST JOB SUMMARY: The incumbent is required to provide specialized technical
More informationBAND: 5. 37½ hours per week 1. JOB SUMMARY
POST TITLE: Software Developer BAND: 5 HOURS: ACCOUNTABLE TO: LOCATION: 37½ hours per week Head of Informatics Programme Mamhilad 1. JOB SUMMARY Reporting to Software Development Manager, the post holder
More informationDEPARTMENT OF THE PREMIER AND CABINET
DEPARTMENT OF THE PREMIER AND CABINET POSITION DESCRIPTION: TEAM LEADER, ICT SERVICE DESK (ASO5) ORGANISATIONAL CONTEXT Organisational Role As a leader in the public sector, we have a clear role to support
More informationJOB DESCRIPTION. ICT Technician Team Leader. Grade: People supervised by this post: ICT Technicians
JOB DESCRIPTION Post Title: ICT Technician Team Leader Grade: G Department: ICT Services Reports to: ICT Services Manager People supervised by this post: ICT Technicians Education is an ever-changing service
More informationJob Description Information Services Coordinator
Job Description Position Title: Information Services Coordinator Department: Reports To: Technology & Infrastructure Manager Purpose The Information Services Coordinators role is to ensure the stability,
More informationManaged Desktop Support Services
managed enterprise technologies Managed Desktop Support Services MET Managed Desktop Support Service Most organisations spend lots of time and money trying to manage complex desktop environments and worrying
More informationSystems Engineer Compute and Storage Position Description
Principles Vision Purpose Statement Systems Engineer Compute and Storage Position Description healthalliance Purpose, Vision and Principles healthalliance provides shared services to benefit NZ health
More informationJob Description. The applicant will require the ability to learn key processes and gain an understanding of IT systems and how to support them.
Job Description Job Title Service Desk Function IT Services IT Service Desk Reporting to IT Service Desk Manager Direct Reports None Working Hours Standard 35 hours per week Normally working Mon Fri, this
More informationRole Profile. Job No. (Office Use) A79
Role Profile Job Title Team Leader Service Desk Job No. (Office Use) A79 Band/Band Range- (for career grades) Grade I Directorate Corporate Support Department ICT Division Operational Service Delivery
More informationPage 1 of 5 Position Description Service Desk System Stage: Issued Version: 3.004006 Group: HR/OHS/Education Reports To: Manager - IT and Communication Employment Status: As per Appointment Letter Grade/Award:
More informationManchester City Council Role Profile. Service Desk Analyst, Grade 6. ICT Service, Corporate Core Directorate Reports to: Team Lead (Service Support)
Key Role Descriptors: Manchester City Council Role Profile Service Desk Analyst, Grade 6 ICT Service, Corporate Core Directorate Reports to: Team Lead (Service Support) Job Family: Technical The role holder
More informationReports to: Head of Infrastructure & Technology. Direct reports: None
Job description Job title: Network and Infrastructure Engineer Status: Full Time, 40 hours per week Team: IT & CI Main Location: Greenford, with flexibility to work across all sites Department: CTS Reports
More informationVilliers High School ICT Department Job Description
Villiers High School ICT Department Job Description Position Title: Responsible To: Salary: IT Manager Head of ICT (Curriculum) TBC General Function The IT Manager is responsible for ensuring the school
More informationRemote Infrastructure Support Services & Managed IT Services
Remote Infrastructure Support Services & Managed IT Services Remote Desktop Services are designed to optimize the customers IT resource utilization and provide a standardized end-user environment. The
More informationJOB DESCRIPTION. Financial Services and Support. Lead Service Desk Analyst
a JOB DESCRIPTION Job Title: Division: Department/Region/Section: Location: Reports to: Responsible for: Grade: Service Desk Analyst Financial Services and Support Information Systems & Support HQ, Southwater
More informationJob Description SF07708
Job Description SF07708 Post Title: CRM/CMS Team Leader Grade: Grade 7 Faculty/Department: Reports to: Responsible For: Information Technology (COOG) Assistant Director of IT (Applications Development
More informationJOB DESCRIPTION. Head of Information and Communication Technology
JOB DESCRIPTION Job Title Reports to Management Responsibility Head of Information and Communication Technology Chief Operating Officer Senior IT Officer, IT Intern Grade & Level 2A.2 Department Description
More information1) TECHNICAL & ENGINEERING
1) Network Consultant-SBSEC13 (Pre-Sales) Support & work with Sales Teams closely to explore sales opportunities and turn into revenues Transform customers' business requirements and opportunities into
More informationSenior Manager Information Technology (India) Duration of job
Role Profile Job Title Senior Manager Information Technology (India) Directorate or Region South Asia Department/Country Business Support Services, India Location of post Gurgaon Pay Band 6 / Grade G Reports
More informationCorporate Services Directorate Number of staff responsible for 7 Budget responsibility ( )
Role Profile template Job Title Service Desk Manager Barnet Band and scale range BBB 47-50 Reports to Head of IS Service area Corporate Services Directorate Number of staff responsible for 7 Budget responsibility
More informationTechnical Support Engineer. Job Description.
Technical Support Engineer. Job Description. CONTENTS 1. Reporting to 3 2. Scope of role 3 3. Main responsibilities 3 4. Key skills and experience 4 5. Key behaviours 5 2015 Fresh Egg Limited 2 This job
More informationHow To Be An Itil Service Desk Manager
Job Description Job Title: Service Desk Manager Location: To be based on any site on which Leeds City College operates Vacancy Ref No: ER035 Salary: Grade LM1(Points 32-35) Commencing 31,006 with progression
More information10965 - IT Service Management with System Center Service Manager
10965 - IT Service Management with System Center Service Manager Duration: 4 Days Course Price: $2,975 Course Description Course Overview This four day training course will provide students with the key
More informationEND-USER REMOTE SUPPORT AND HELPDESK SERVICES SERVICE DEFINITION
END-USER REMOTE SUPPORT AND HELPDESK SERVICES Complete IT Support for Business Westgate IT End-User Remote Support and Helpdesk Services: Service Definition Service Name End-User Remote Support and Helpdesk
More informationJOB DESCRIPTION. Be responsible for ensuring the implementation of standard operating procedures (SOPs) and systems documentation.
JOB DESCRIPTION Job Title: Specialist Reporting To: Infrastructure Department(s)/Location: Clydebank / Norseman Job Reference number: 1. JOB PURPOSE Provide specific specialist and more general support
More informationSPECIFIC RESPONSIBILITIES:
Job Description POST: RESPONSIBLE TO: Senior 3rd Line Server and Systems Engineer Senior Engineering Team Leader SALARY: 39,069-42,672 (SCP 41-45, Inner London Scale) per annum + Expenses + Local Government
More informationHead of Human Resources (Primary line manager) and Head of ICT
Job Description Job Title: Line manager: Responsible for: Key contacts & relationship: Systems and Database Administrator Head of Human Resources (Primary line manager) and Head of ICT No direct reports
More informationEnd-User Remote Support and Helpdesk Services
End-User Remote Support and Helpdesk Services A single contact point for support needs G-Cloud 5 Service Definition CONTENTS Overview of Service... 2 Contacting the Service Desk... 3 Management Reports...
More informationIntegrated processes aligned to your business The examples of the new NetEye and EriZone releases
Integrated processes aligned to your business The examples of the new NetEye and EriZone releases Georg Kostner, Product Manager NetEye / EriZone 4/15/2015 1 Measurement & management in most organizations
More informationJob Description. Service Desk Technician. Operations Team Leader
Job Description Job title Group Section Responsible to Responsibility for Employees Service Desk Technician Corporate ICT Operations Operations Team Leader None Job purpose This job exists to provide effective
More informationOctober 2014 Page 1 of 5
ACORNS CHILDREN S HOSPICE TRUST JOB DESCRIPTION JOB TITLE: RESPONSIBLE TO: IT Service Desk Supervisor Head of IT RESPONSIBLE FOR: IT Database Administrators (2) LOCATION: Drakes Court JOB OUTLINE The IT
More informationSoftware Licensing Training Brochure
Bluefin Group Reduces IT Overheads and Improves Efficiency with FrontRange DSM Software Licensing Training Brochure Reducing cost through knowledge with CTMS software licensing training courses Software
More informationEnd User Computing - Cloud Client Computing
End User Computing - Cloud Client Computing Eduoard Lorrain, VMware David Angwin, Dell The Growing Complexity of Today Diverse Apps Data Everywhere Diverse Platform Diverse Devices Mobile Corporate Devices
More informationPOSITION DESCRIPTION. Service Desk Analyst. Information Technology Services
POSITION DESCRIPTION Service Desk Analyst Information Technology Services Vacancy 14-31 October 2014 1 POSITION DESCRIPTION Service Desk Analyst Context Lincoln University is New Zealand s specialist,
More informationN e t w o r k E n g i n e e r Position Description
Position Title: Group/Division/Team Network Engineer Business Technology Services / IT Operations Division Date October 2011 Reports to Roles Reporting to This Primary Objective Decision Making Authority
More informationIT Change Management Policy
Date of effect 24 November 2011 Approval Vice Chancellor Documents replaced by this N/A policy Procedures and/or guidelines supporting this policy A. Introduction Purpose IT Change Management Policy 1.
More informationINCIDENT MANAGEMENT SCHEDULE
INCIDENT MANAGEMENT SCHEDULE FAULT REPORTING & ESCALATION PUBLIC DE4 LIMITED 15/01/2014 INCIDENT MANAGEMENT SCHEDULE FAULT REPORTING & ESCALATION PROCEDURE In the event that you become aware of any fault
More informationInformation Security Lead (BISRID_054) Solution Architect, (Head of Business Assurance)
Job Description Job Title: Reports to: Team: Location: Information Security Lead (BISRID_054) Solution Architect, (Head of Business Assurance) BIS Nelson Job Purpose To be responsible the organization
More informationNOS for Network Support (903)
NOS for Network Support (903) November 2014 V1.1 NOS Reference ESKITP903301 ESKITP903401 ESKITP903501 ESKITP903601 NOS Title Assist with Installation, Implementation and Handover of Network Infrastructure
More informationThe ITIL v.3. Foundation Examination
The ITIL v.3. Foundation Examination ITIL v. 3 Foundation Examination: Sample Paper 3, version 3.0 Multiple Choice Instructions 1. All 40 questions should be attempted. 2. There are no trick questions.
More informationS E L E C T I O N D O C U M E N T A T I O N
S E L E C T I O N D O C U M E N T A T I O N TECHNOLOGY and ENGINEERING POSITIONS Executive Level 1, Executive Level 2 Executive Level 1 $109,289-$125,666 Executive Level 2 $129,141-$149,972 ASIS and Technology
More informationCity of Moreno Valley Date Adopted: April 6, 2007 CLASS SPECIFICATION Applications and Database Administrator
City of Moreno Valley Date Adopted: April 6, 2007 CLASS SPECIFICATION Applications and Database Administrator GENERAL PURPOSE Under direction, plans, organizes, oversees and participates in the work of
More informationSUPERVISOR, SERVICE DESK (Existing position)
Edmonton Catholic Schools is now accepting applications for the position of SUPERVISOR, SERVICE DESK (Existing position) Edmonton Catholic Schools is a large urban school district whose mission is to provide
More informationClosing date 8 July 2015
Campaign number Q-10296 Closing date 8 July 2015 Job Description and Person Specification This job description lists the general tasks, functions and responsibilities of the role below, including the specifications
More informationxxx Managed Services ans.co.uk
xxx Managed Services ans.co.uk 2 ANS Managed Services ANS Managed Services Our Managed Service capabilities are the lifeblood of our business and stand us apart from our competition. We have over 300 customers
More informationIT Service Management with System Center Service Manager
Course 10965B: IT Service Management with System Center Service Manager Page 1 of 9 IT Service Management with System Center Service Manager Course 10965B: 3 days; Instructor-Led Introduction This Three-day
More informationCourse Outline. Managing Enterprise Devices and Apps using System Center Configuration ManagerCourse 20696B: 5 days Instructor Led
Managing Enterprise Devices and Apps using System Center Configuration ManagerCourse 20696B: 5 days Instructor Led About this Course Get expert instruction and hands-on practice configuring and managing
More informationXerox Print Monitoring Service (XPMS)
Xerox Print Monitoring Service (XPMS) Service Description G-Cloud : Lot 3 : Software as a Service (SaaS) April 2014 Version 1.0 2014 Xerox Corporation. All rights reserved. Xerox and Xerox and Design are
More informationCenSus ICT Strategy (2012 2015)
CenSus ICT Strategy (2012 2015) Date: September 2012 Version: 5.0 Version Control Amendment History including Author: Version Date Author / Amendment History 1.0 Draft 30 th August 2012 Graham Crossingham
More informationLAN/WAN TECHNICAL SUPPORT Level 1
Applications are invited from suitably qualified and experienced persons for the following position. LAN/WAN TECHNICAL SUPPORT Level 1 The Catholic Education Office is seeking a LAN and WAN Technical Support
More informationClient Support Analyst. Trainee, Analyst, Senior, Principle. Helpdesk Team Leader
Job Description Job title Team No of levels/ listing of levels Client Support Analyst Helpdesk Trainee, Analyst, Senior, Principle Position Level No of direct reports Trainee N/A Position Mission: Confidently
More informationSenior Systems Engineer Information Services (IS)
Senior Systems Engineer Information Services (IS) Reporting to: Infrastructure Support Group Leader Salary: 37,394-45,954 per annum (pro rata) depending on skills and experience. Salary progression beyond
More informationSERVICE SCHEDULE INFRASTRUCTURE AND PLATFORM SERVICES
SERVICE SCHEDULE INFRASTRUCTURE AND PLATFORM SERVICES This Product Schedule Terms & Conditions is incorporated into a Services Agreement also comprising the General Terms and Conditions which the Customer
More informationPosition Profile. GDC s Mission. Organisation Chart
www.gdc.govt.nz. Post Holder:... Position Profile Position Title: INFORMATION TECHNOLOGY SERVICE DESK ANALYST Reports to: Information Technology Team Leader Department: Corporate Services Section: Information
More informationOrganisational Unit/ Department
The Salvation Army Australia Southern Territory POSITION DESCRIPTION Position Title ITS Helpdesk Analyst Employee Name Date 19/03/14 Division/ Entity/Location Office for the Secretary for Business Administration/
More informationPresented By: Daniel Chetty d.chetty@ninesharp.co.uk 01628 771 811
Candidate Name: Raymond - 145175 Job Applied For: Availability: Key Skills: 1 st /2 nd Line Support Interview: Immediate Start: immediate An experienced IT professional with a proven track record of supporting
More informationICT SUPPORT SERVICES
ICT SUPPORT SERVICES SERVICE LEVEL AGREEMENT 2008 2009 Period of agreement: This document will run from 1st April 2008 to 31 st March 2009 and remains valid until superseded by a revised document. The
More informationJOB DESCRIPTION. Operations and Service Delivery Manager
JOB DESCRIPTION Job Title: IT Technical Analyst Department/Division: Information Technology Reports to: Location: Direct reports: Job Purpose: Dimensions: Operations and Service Delivery Manager London
More informationJOB DESCRIPTION. To provide a high level of customer care to all business users who raise faults or service requests via the Service Desk.
Job Title: Service Desk Analyst JOB DESCRIPTION Job Holder: Date: Overview of role To provide a high level of customer care to all business users who raise faults or service requests via the Service Desk.
More informationICT (INFORMATION AND COMMUNICATION TECHNOLOGY) HELP DESK SUPPORT OFFICER
ICT (INFORMATION AND COMMUNICATION TECHNOLOGY) HELP DESK SUPPORT OFFICER The ICT Help Desk Support Officer is the first point of contact for all ICT Support and utilises their knowledge, training and skills
More information3. What are the primary business drivers behind the virtualization assessment effort?
1 Overview 1. Who are the key desktop and application stakeholders within your organization? What areas of responsibility do each cover (workflows, coverage, 24/7 staff members are good to identify at
More informationXerox Remote Infrastructure Monitoring (XRIM)
Xerox Remote Infrastructure Monitoring (XRIM) Service Description G-Cloud : Lot 3 : Software as a Service (SaaS) April 2014 Version 1.0 2014 Xerox Corporation. All rights reserved. Xerox and Xerox and
More informationSelect IT Consulting Services RFP 11-01 Technical and Network Support Specialist Services (Lot Group C)
Computer/Application Support Specialist Computer/Application Support Specialist 1 Typical Functions: Preferred This function requires business work experience with Windows XP, IT experience, work experience
More informationRoles within ITIL V3. Contents
Roles within ITIL V3 Roles are employed in order to define responsibilities. In particular, they are used to assign Process Owners to the various ITIL V3 processes, and to illustrate responsibilities for
More informationPosition Profile. Council s Mission. Organisation Chart
www.gdc.govt.nz Post Holder:... Position Profile Position Title: IT SERVICE DESK ANALYST (Fixed Term Two Years) Reports to: Information Technology Team Leader Department: Finance & Information Section:
More informationEuropol Public Information VACANCY NOTICE. Reporting to: Senior Specialist on the Infrastructure Engineering Team
The Hague, 16 March 2015 Reg. nº: Europol/2015/TA/AD6/188 VACANCY NOTICE Name of the Post: Specialist ICT Infrastructure Engineering (AD6), within the ICT Business Area, ICT Operations Group, Infrastructure
More informationHow To Become An It Technician At St Peter S School
September 2014 Dear Applicant Re: IT Technician / Support Analyst 37 hrs per week (Monday to Friday incl) 43 weeks per year (Term time plus 4 weeks) Grade BG3 9.66 per hour Thank you for your interest
More informationE-Government Program as following:
Become part of Jordan's commitment to success in the field of ICT and join the dynamic team of the Ministry of Information and Communications Technology. We are seeking talented, high caliber, motivated
More informationIT Service Management with System Center Service Manager
3 Riverchase Office Plaza Hoover, Alabama 35244 Phone: 205.989.4944 Fax: 855.317.2187 E-Mail: rwhitney@discoveritt.com Web: www.discoveritt.com IT Service Management with System Center Service Manager
More informationThe ITIL v.3 Foundation Examination
The ITIL v.3 Foundation Examination Sample Paper A, version 3.1 Multiple Choice Instructions 1. All 40 questions should be attempted. 2. There are no trick questions. 3. All answers are to be marked on
More informationSystems Engineer Information Services (IS)
Systems Engineer Information Services (IS) Reporting to: Infrastructure Support Group Leader Salary: 28,695-37,394 per annum (pro rata) depending on skills and experience. Salary progression beyond this
More informationService Support. 2005 Kasse Initiatives, LLC. ITIL Configuration Management - 1. version 2.0
Service Support Configuration Management ITIL Configuration Management - 1 Goals of Configuration Management The goals of Configuration Management are to: Account for all the IT assets and configurations
More informationVirtualization Technologies. Embrace the new world of healthcare
Virtualization Technologies Embrace the new world of healthcare Overview Introduction and Virtualization Basics Core Virtualization Technologies Enterprise Server Virtualization Solutions End User and
More informationJOB DESCRIPTION. ICT Team Leader, 5 ICT Support Officers and 1 ICT Apprentice
JOB SCRIPTION Position Title: ICT Infrastructure Manager (100864) Grade: epartment: Section: Conditions of Service: Responsible to: Responsible for: PO3 Resources irectorate Business Support Places NJC
More informationSERVICE DESK ANALYST Tier II Support (Information Technology)
Must have the physical, developmental and mental ability to perform job tasks, work efforts, responsibilities and duties of the job illustrated. The job description herein provides for the range of duties
More informationCurrent/Last drawn salary and allowances: + Commissions / night differential pay Continuous recursive & up-training
Henry RESUME SUMMARY Latest Position Years(s) of Work Experience Latest Job Function Highest Education Attained Availability Current/Last drawn salary and allowances: Expected Salary Service Desk Coordinator
More informationITIL: Service Operation
ITIL: Service Operation Course Course Chapter 01 - Course Lesson: Course Organization Welcome to the Course! Mentoring Community s Why Are You Here? Using Bloom s Taxonomy What do you Expect? Housekeeping
More information