AUSTRALIA NEW ZEALAND FIJI COOK ISLANDS

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1 AUSTRALIA NEW ZEALAND FIJI COOK ISLANDS

2 was established in Australia in 1981 and is now recognised as a leader in inbound travel management in Australia, New Zealand and Fiji. We have the most diverse international mix of clients; although almost 80% of our business originates from Europe, Scandinavia, United Kingdom and North America, we also have a number of important wholesale clients in the Middle East, South Africa, India, Asia, Japan and South America. We have an international reputation for exceptional and competitive service to the FIT, Group and Incentive travel markets. Our clients cover the globe and in many markets they are the leading wholesalers of travel to Australasia. This coupled with our business partnerships with the major accommodation chains, tourism suppliers and government tourism agencies makes us an ideal partner downunder. Stuart Neels Group General Manager Our Destination Management teams provide creative experience and flawless delivery for all group, incentive, conference and shore excursion services. offers an extensive ecommerce Solution for our Global Travel Partners which delivers an ONLINE Booking Engine, XML Host to Host Product, Electronic Tariff, and an extensive Product Manual for some 800 destinations. A division of the AOT Group since 2013, welcomes the opportunity to discuss your travel needs for our part of the world and develop a travel solution that best suits your travel company. Neale Herridge Group General Manager Sales Kathy Georgiou General Manager Product Australia Stuart Neels Group General Manager Ken McTague General Manager New Zealand Annette Nicholls General Manager Product New Zealand Brad Rutherford General Manager Fiji Pamela Fairbairn Manager UK Dietmar Schulz Manager Europe Morena Parati Manager Italy

3 G Day, Kia Ora, Bula Welcome to our World... It s a special place where the warm waters of the South Pacific lap our shores and diverse lands and exciting cultures offer simply unique travel experiences. takes great pride in offering you and your clients access to the wonderlands of Australia, New Zealand Fiji, the Cook Islands and the South Pacific s rich bounty of tropical islands. is the leading inbound travel management company in the South Pacific with operations in all three key destinations of Australia, New Zealand and Fiji. We are experts in the provision of ground arrangements for international wholesalers and their clients. We started in 1981 with the establishment of small inbound travel management companies in Australia and New Zealand. Today we are a market leader providing services to the airline and travel industry. Our experienced staff of over 250 people located in Sydney, Auckland, Nadi and Rarotonga are specialists in the travel related areas of FIT s, Groups, Incentives and Meetings, Events and Cruise Ship shore excursions In 2013 the business of was acquired by the AOT Group, Australasia s finest travel distribution business. The AOT Group In 2013 the business of in Australia, New Zealand and Fiji was acquired by the AOT Group, one of Australasia s leading travel distribution companies that offer a complete range of Australian, New Zealand, South Pacific and global travel products/services to Government, Corporate, Wholesale, Inbound and Retail customers. Founded in 1987 in Cairns, Australia by the CEO Andrew Burnes, The AOT Group now has 580 full-time staff across 16 locations worldwide.

4 Services & Divisions Our departments operate by type of business activity or by region. The FIT, Groups, Incentive and Conference departments cover all areas of the world except for Japan, Asia, India and the Middle East. These countries are handled in two separate departments: Japan and Asia & Middle East. FIT Department Our FIT department is our largest and fastest growing division. In order to cater for the varying needs of our clients, we have created four divisions within this one department. Each one specialises in different areas of the world and our staff speak a variety of languages and have a strong understanding of different cultures, travel patterns and different countries needs. We offer our international wholesale partners a number of online services including our reservations system which enables you to produce a quotation, check availability or make a booking. You will receive instant confirmation from our extensive allotment of hotels and tour products in Australia, New Zealand & South Pacific. provides all incoming travellers with 24 hour emergency assistance and our own multi-lingual staff speak over 19 different languages. Groups is recognized the world over for unparalleled group handling ability and price competitiveness. Our dedicated Groups team expertly plan, cost and deliver itineraries for hundreds of individual group movements annually. This team is made up of our most senior, detail orientated people, many of whom have been with for over 15 years. There is no request we cannot handle and the types of groups are many and varied. Conferences & Incentives The business travel sector is a significant component of our overall activities. Whether organising the Proton Cars National 25 day product launch or an upmarket incentive program for Russian oil company executives using private charter jets, we have the creative capability and management systems to deliver extraordinary experiences. Asia & Middle East (into New Zealand and Fiji) This department was established to take care of all Group, Incentive & FIT arrivals from Asia, India and the Middle East. Reservations from Asia and Middle East into Australia are handled by ETA, a dedicated specialised division of the AOT Group. A growing partner network entrusts us with a wide diversity of travellers from corporate incentives groups to Middle East royal families to wholesale brochured airline programs. The department has developed a reputation for superior ground handling capabilities, coupled with competitive rates, that has resulted in being the operator of choice for many of the government agencies sending delegations to New Zealand and South Pacific. ETA is present in market with full time BDM s on the ground in India, Singapore, Hong Kong, Shanghai and Indonesia. Japan We have had a long association with travel from Japan and take care of all types of business from that market to Australia, New Zealand and South Pacific. This includes FIT, Series Tours for some of the large Japanese travel wholesalers, special interest tours, school and sporting groups, special events, cruise ships, corporate incentive programs and web based accommodation sellers. Luxury Experiences For many years we have successfully delivered luxury experience programs for our travel partners worldwide. Our overall goal continues to be to help you generate higher yielding bookings by better presentation of our unique luxury experiences to your clients. This includes many new, exciting and previously inaccessible options to widen the choice available to your clients.

5 ecommerce Solutions The online booking engine the leading B2B system in Australia, New Zealand and South Pacific We have made considerable investment to develop the very best Trade Only web booking engine for Australia, New Zealand and the South Pacific. Our booking engine has been in operation for several years and has been significantly enhanced over time and today is delivering state of the art solutions to our global partners. Our development and improvement of these tools is ongoing with a dedicated inhouse ecommerce team. offers advanced technology, competitive pricing, largest inventory and the most comprehensive range of product across Australia, New Zealand and the South Pacific. Our web booking engine offers the following features: Online availability for: Accommodation Tours Sightseeing Car Hire Transfers and Attractions catering to all budgets Outstanding accommodation selection in: City Hotels Beach & Island Resorts Farmstays Selected B&Bs Lodges Eco & Contemporary Hotels Backpackers Selected B&B s Fly-Drives and Packages Instant confirmations: 1,500 plus hotels on allocation in over 800 locations Plus: Guaranteed Pricing with the Preferred Supplier Partner Program Reservation departments operating 7 days 24/7 Telephone Support (Customer Assistance) Online book, amend and cancel functionality Easy 4 step process to book online with easy payment options Pricing for a full 365 days, last minute and dynamic rates with competitively priced SuperDeals and Value Added bonus offers available throughout the year Great product information, descriptions, maps, images a great training tool for all your staff System generated co-branded e-vouchers a great time saving option Host to Host dynamic pricing package via XML To learn more about Australia and New Zealand s leading online solution, visit and register online today. The XML Host to Host API Connection Save huge amounts of time and money and integrate your reservations system with the entire database of Australian, New Zealand and South Pacific travel products. Delivering instant access to thousands of products, inventory, pricing, information and images, the XML connection can be set to update all data on a regular basis, delivering our global partners real time availability and a huge competitive advantage. The XML solution will allow you to upload the content to your web connection or import it to your database. Whichever is the most suitable use for your organization, our XML solution will deliver you immediate savings and efficiencies. Live XML connectivity has never been more important with the dynamic nature of rates. Being connected to via XML you can be assured to have the best available rates showing in your system in real time. Financial Confidence Andrew Burnes (CEO the AOT Group) heads up the Executive Board and Senior Management Teams at resulting in strong financial strategies that enable to grow and prosper. The entire Executive and Management team work in the business 365 days a year. Our strong past and future performance allows to maintain strong fiscal strategies including collection and payment of monies to the entire industry on time each month right across our regions, endorsing s financial reputation as one of the best in the marketplace. Our growth and profitability enable to build the strongest ONLINE technology solution available to global partners at little or no cost. Currently we have over 100 global Partners connected to the system delivering significant savings and benefits to our clients. Our financial stability allows to invest in the best people in the Industry and in turn returns great client satisfaction for our partners - working with strong knowledgeable teams of Executives and Management at. Strong results and our solid financial reputation empower to deliver unmatched financial confidence to our global partners - many of which are long term clients.

6 Products & Services We are commited to providing our clients with the best service possible by providing easy access to our broad range of products and by continually innovating our systems to suit all needs. The Product Department has been created to assist with the specific needs of agents and to manage relationships with our suppliers. It is the point of contact for agents to assist with ad hoc queries, brochures, campaigns, value adds, famils and general communication. Product Range dedicated Product Team provides an invaluable support to our global partners. This division is dedicated to assist with any product query. We offer accommodation for all budgets including boutique accommodation, contemporary hotels, selected B&B s, backpackers, luxury lodges, island resorts, tours, cruises, sightseeing, transfers, car and campervan hire, attractions and more. We also offer a variety of foreign language tours and sightseeing activities to cater to the special needs of our global customers. Our Inventory Offer delivers an extensive inventory throughout the year in all locations. Our inventory is available throughout periods of highest demand, guaranteeing you access for your clients when most needed. Our online booking engine offers the widest range of products with immediate confirmation via our extensive allocations and freesale. Preferred Supplier Partners (PSP) The innovative and successful PSP scheme offers our supplier partners preferential business in return for a Best Price Guarantee commitment. This guarantee enables us to offer our global partners the assurance of the PSP price commitment to you. The PSP scheme is invitation only to ensure that all PSPs are carefully chosen and screened before promoting them to our global partners. 24 hour Customer Service acknowledges that customer service is a major part of the overseas clients experience and this is particularly relevant with differences in time zones. Our customer service lines in Australia, New Zealand and Fiji operate 24 hours a day, 7 days a week. This service handles information and assistance in case of emergencies and natural calamities. Buying Volume Take advantage of the high volume of business we direct to product suppliers throughout Australia, New Zealand, Fiji and the South Pacific region, guaranteeing you the best available price and availability. Famil / Trade Travel Department We acknowledge the important role famils play in staff development and knowledge. We have a dedicated famil unit organising the logistics of famils for our worldwide partners. Our experienced team will liaise with our supplier partners to ensure the best conditions are granted and the right products are considered. Finance Being a part of the AOT Group has many advantages, including the use of the AOT Financial Department. While the operational aspects of doing business are extremely important, our commitment to service also includes tailormade finance services. As your partner we believe it is important for us to design the suite of accounting, financial and reporting services to meet your needs. INBOUND WHOLESALE CONTACT US ONLINE - Australia Level 10, 130 Elizabeth Street, Sydney NSW 2000 AUSTRALIA Phone: New Zealand Level 3, 414 Khyber Pass Road (Entry off Kingdon Street) Newmarket Auckland 1023 NEW ZEALAND Phone: Fiji PO Box 9172, Nadi Airport Fiji Islands Phone: GOVERNMENT & CORPORATE SERVICES AOTCorporate.com.au CORPORATE TRAVEL SERVICES TRANSPORT The AOT Group World Headquarters 179 Normanby Road, South Melbourne Victoria 3205 AUSTRALIA / info@aot.com.au