in Winchester Helping Tourism Businesses Succeed Media Awards GROUP SHOWS Your Partnership Benefits COURSES Discounts Winchester TRAINING Trade

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1 Helping Tourism Businesses Succeed B2B Networking Trade in Winchester Your Partnership Benefits Discounts Media & PRESS TRIPS Visit Winchester Accredited Schemes Awards FOR EXCELLENCE Digital Marketing Opportunities WORKSHOPS & ACCREDITED TRAINING COURSES Advertisement on visitsoutheastengland.com & visitwinchester.co.uk GROUP SHOWS TRAVEL TRADE

2 Your DMP helping tourism business succeed The Visit Winchester and the Heart of Hampshire Destination Marketing Partnership (DMP), is a collaboration between Tourism South East, Winchester City Council, East Hampshire District Council, the South Downs National Park Authority and tourism business in the Winchester and central Hampshire area. It works with you to provide expertise and services that support the performance, growth and competitiveness of businesses in the tourism sector. Supporting your business Whatever size your business there are free benefits and discounted marketing opportunities available: Advertising on visitsoutheastengland.com & visitwinchester.co.uk visitsoutheastengland.com receives 700,000 visits per year from consumers looking for places to stay and ideas for things to do. Your listing can include: 6 photographs and YouTube video footage; detailed description with direct links to your website; logos representing your grading and achievement awards; enquiry form; location map; comprehensive facility listing; dedicated link for accessibility features. Your business will also be featured in spotlight areas across the site such as What s Nearby and on our mobile enabled site m.visitsoutheastengland.com providing multiple opportunities for your property to be discovered. In addition you will have the opportunity to advertise on the events and special offers pages. Traffic to visitsoutheastengland.com will be supported by our promotional activity on social media channels, facebook, twitter and our blog updates. visitwinchester.co.uk receives 740,000 visits per year and DMP members receive hefty discounts the advertising opportunities available on the website. The site is supported by the award-winning social media channels: FREE listing in the Group Travel Guide - the annual bible for travel and coach operators The Group Travel sector is an important market for many in the travel, tourism and leisure industry. There are over 11,000 group organisers in the UK and approximately 9 million people that take a coach holiday each year. If you want to increase your exposure and are able to cater for groups of 10 or more, the Group Travel Guide is a prime route to this market.

3 B2B E-Newsletters TSE and Visit Winchester e-newsletters keep you updated with the latest industry news, market intelligence, the launch of new campaign opportunities, legislation updates, lobbying activity on your behalf, and good news stories from your our partners! Banner advertising opportunities are available on the TSE e-newsletters at an additional low cost. Invitation to AGM and Tourism Conference + local networking events The TSE annual conference is the highlight of the year and provides the opportunity for you to be inspired by industry experts and meet up with fellow members. Visit Winchester and TSE also stage large scale conferences that give you the opportunity to shape the future as well as providing a national and regional context. Regular networking event and partnership meetings for attractions, accommodation providers, conference venues provide you with opportunities to meet other businesses and benefit from practical guidance that will help you develop your business and have your say about what we do. Beautiful South Awards The Beautiful South Awards recognise and celebrate tourism businesses that achieve the very best in quality, innovation and service. You are entitled to FREE entry in up to four award categories covering all types of tourism businesses including, B&Bs, guest houses, hotels, self catering and holiday parks, pubs and restaurants, and visitor attractions. The Beautiful South Awards are a route through to VisitEngland s Awards for Excellence.

4 As a member you receive discount on the full range of TSE services plus low cost advertising and free publicity opportunities via Visit Winchester. Marketing & PR Whether you want to attract international visitors, groups or other home markets, TSE and the Visit Winchester team can help. As experts in tourism and the visitor economy, we offer you a range of compelling marketing opportunities some free of charge but others starting from as little as 75. Services include a range of digital opportunities including banner advertising, inclusion in e-newsletters to TSE s database of 70,000 potential customers and bespoke featured sections of the consumer website We also create publications such as the Visit Winchester Visitor Guide, the Winchester Explorer map, walks and trails and general information leaflets. A new calendar providing large scale festivals, special events for event organisers is on sale in the Winchester Tourist Information Centre. If you are looking to target the groups market, we have a year-long calendar of activities for you to choose from. They range from our flagship event Excursions the leading national exhibition visited by over 1,000 group travel organisers - to targeted e-newsletters sent directly to Group Organisers and Coach and Tour Operators. Or if you are looking further afield, we target Europe and as far afield as China with our international marketing campaigns. By working with VisitEngland, VisitBritain and other partners, we can make your budget go further and help you to target markets ordinarily out of reach. For more information contact TSE s digital marketing team, call or The DMP provides a great voice for all its partners in central Hampshire and frames the offer to tourists throughout the seasons, so that there are events and attractions to tempt visitors to the city and the surrounding countryside year round. Kate Raines Head of Communications Theatre Royal Winchester On your behalf, we work closely with VisitEngland and VisitBritain to generate media coverage for our member businesses and destinations. Last year TSE s PR activities generated over 17million worth of international coverage alone. Visit Winchester s PR consortium Discover Winchester netted 1.3m in 2013 a return on investment of 92 for every 1 that the business in the consortium invested. For all our activities, including the hosting of media and press trips, we look to member businesses for help in return for the benefit of exposure in regional, national and international media. For more information contact Jodie Miller on or or Ellen Simpson on or

5 Welcome to Excellence Training Welcome to Excellence is the most successful customer service training programme in the UK. Over 350,000 people from a range of service sector businesses have participated in our courses designed to transform customer service and boost sales. TSE members benefit from a 10% discount when booking open or in-house courses. NEW for 2014 Customer Service Training delivered to your desktop. Contact the TSE training team for more details, call or New for 2014 Customer Feedback that helps you improve your reputation online. TSE Connect and TapBak provide new cost effective management and promotional tools that make acting on customer feedback simple. Online reviews can make or break a business. Getting instant customer feedback, ideally during their stay or visit, gives your team the opportunity to address complaints quickly and turn around a bad review. TapBak allows your customers to connect with you using the technology they are using. Customers can use their smartphone to give feedback using QR technology while they are on site. Once they have left customers receive a personalised invitation by with questions to cover all aspects of their stay. Plus New Visit Winchester website coming in spring Major events calendar on sale at Winchester Tourist Information Centre Through TSE Connect, alerts are sent to your inbox so that you can act quickly on customer comments. You also receive management reports that allow you to track performance and get an overview of how you can improve your service. A delighted customer can be encouraged to post a great review of your business that improves your reputation online. TSE members will benefit from preferential rates and a free trial. To begin your free trial now or for more information contact the TSE Connect team on or call

6 Member discounts continued Market and Customer Research A thorough understanding of customer profiles, needs, motivations and levels of satisfaction will ensure efficient use of marketing budgets and the best possible experience for customers. TSE has a specialist team that can provide a full range of research services including visitor and customer satisfaction surveys, customer profiling and evaluation of marketing activity. TSE members receive a 20% discount. Contact the TSE research team for more details, call or Discounted Tourism Books, Guides and Maps plus FREE leaflets for your customers One of the ways you can enhance your customer s experience is by providing an attractive retail offer. TSE has negotiated with suppliers to give you access to an extensive range of publications. You can benefit from discounts of up to 45% with items being delivered to your door free of postage and packing and no minimum order. Contact the TSE visitor services team for more details, call or Visit Winchester marketing publications are FREE for our business just Business Support & Guidance Visit the site to find: Latest news on legislation updates, the red tape challenge and TSE s lobbying activity on behalf of members. Hints and tips on a wide range of topics. Cost effective advertising rates for job vacancies. Latest dates for local networking events and current news stories. Directory of businesses offering TSE members discounted services. Support, guidance and business advice is available from our industry website The South Downs Sense of Place toolkit, developed by the South Downs National Park Authority, is packed full of information, inspiration and images which tourism businesses in the National Park can use for free to promote themselves and the South Downs to visitors. The Sense of Place toolkit includes case studies from businesses already using the South Downs to offer visitors their own distinctive experience. The toolkit is available online at uk/sopt. The SDNPA will be running various events and workshops which DMP members are eligible to attend to learn more about the special qualities of their area and to network with other businesses in order to help them provide a distinctive South Downs experience.

7 SAVE MONEY As a member you receive preferential discount on a wide range of products and services to save you money just quote your TSE membership number. A selection is shown below, further details on these savings and more can be found on Discounted Debit/Credit Card Scheme Save money on your debit or credit transactions. Members of TSE benefit from no set up fee, low cost terminal rental service from per month, electronic transaction fees as low as 1.25%* plus no minimum monthly usage fee. Call for more details. *Based on maximum of 50% cardholder not present transactions. CrownPlan & KeyPlan Insurance Howden Insurance Brokers operate the CrownPlan and KeyPlan schemes specifically designed for hotels, B&Bs and self-catering businesses. The plans provide comprehensive cover to protect your business in straightforward, easyto-understand policies. As a TSE member you receive 10% discount on all new and renewal policies. Contact a specialist on or Take One Media Spend 1,000 and receive the complimentary Select One distribution service in the county of your choice. Spend over 1,100 and receive complimentary distribution in three counties of your choice. Contact the sales enquiries team on or Flowers & Corporate Gifts We ve teamed up with eflorist to offer TSE members a 15% discount off floral arrangements, hampers and gift experiences. The floral arrangements (ranging from formal displays to single stem table decorations) can extend a warm welcome to your guests as well as set the scene for your themed events. Quote TSE13 when you call or visit the website See How Customers See You Shopper Anonymous can help increase your profitability by improving the experience you give to your customers and potential customers. After the success of working with TSE in 2013, Shopper Anonymous now offer TSE members: A voucher worth 100 that can be used against either a mystery shop or a consultation to identify customer service issues. Preferential discount on any mystery shop programme. Invitation to practical workshops and seminars (look out for the dates in 2014). To find out more call or

8 IN 2013 WE... W LAUNCHED A MOBILE ENABLED WEBSITE Welcomed 250 AND MEMBERS GUESTS TO the AGM and Tourism Conference Hosted seven network events and workshops ACROSS THE SOUTH EAST 250 ATTENDED BY OVER TRAINED OVER MEMBERS 500 PARTICIPANTS FROM MEMBER BUSINESSES ATTENDED AN INTERNATIONAL TRADE WORKSHOP IN EUROPE &ASIA Generated over 17m WORTH OF INTERNATIONAL TV+ COVERAGE 1.3m OF NATIONAL PR COVERAGE FOR WINCHESTER ACHIEVED A RECORD NUMBER of entries to Beautiful South Awards SUPPORTED THE Campaign TO CUT VAT T p A A T n G c S A A P r Your Membership Team January 2014 Visit Winchester Ellen Simpson Head of Tourism Winchester City Council e. t Tourism South East Val Goodfield Membership Manager Tourism South East e. t East Hampshire District Council Debbie Vodden Economic Development Officer East Hampshire District Council e. t

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