Certificate In Advanced Business Process Analysis, Mapping And Modelling

Transcription

1 Certificate In Advanced Business Process Analysis, Mapping And Modelling Performance, Transformation, Enterprise Management And Technology On This Course, You Will: Led by Ing. Joseph Micallef 1. Understand the latest business process management approaches and how these are relevant to the modern enterprise 2. Appreciate the importance of evolutionary enterprise organisation and supporting management structures 3. Review the importance of fact-based performance management through metrics applied within Business Process Management (BPM) tool environments 4. Expose yourself to the next step beyond continuous improvement: sustainable process transformation 5. Instill a supporting change management culture using BPM methodologies 6. Familiarise yourself with the types and variety of evolving technology tools to manage your organisation s processes May 2016 Sheraton Hotel, Mall of the Emirates, Dubai, UAE November 2016 Kempinski Hotel, Mall of the Emirates, Dubai, UAE

2 Meet Your Expert Course Leader Ing. Joseph Micallef B.Elec.Eng.(Hons.), Eur.Ing., C.Eng., MIET The George Washington University School of Business, Informa s Academic Partner, is dedicated to excellence: in its teaching and research about management, in the public and private sectors, within the United States and internationally. The school has a 75 year history of preparing men and women for leadership in both the public and private sectors. Known internationally for its dedication to academic excellence, the school draws students from all parts of the United States and around the world. Beyond first class teaching and scholarship, the school s faculty offers practical experience in the issues and challenges confronting business and government. Its research centres link faculty and students with US and international business and government organisations. Recent distance learning initiatives have expanded the school s global reach. Course Requirements And Certificates Delegates must meet two criteria to be eligible for an Informa/GW Certificate of Completion for a course: 1. Satisfactory attendance delegates must attend all sessions of the course. Delegates who miss more than 2 hours of the course sessions will not be eligible to sit the course exam 2. Successful completion of the course assessment Delegates who do not meet these criteria will receive an Informa Certificate of Attendance. If delegates have not attended all sessions, the Certificate will clearly state the number of hours attended. Course Assessment At the end of the course, there will be a multiple-choice exam of straight-forward questions based upon the content covered during the course. A pass mark of 50%, in addition to a perfect attendance record and active participation during the course sessions is required to be awarded the Certificate of Completion from The George Washington University/Informa. Should you wish not to take up the test, you will receive a Certificate of Attendance from Informa based on your full attendance of the course. Joseph is an electrical engineer by profession with a career in the manufacturing industry since 1990 and an exposure to various industrial processes, whilst developing a broad level of management skills Joseph also has extensive experience in the services sector. His experience has led him to occupy senior management positions within the plastics manufacturing and processing sectors, pharmaceutical and electronics manufacturing industries for a span of over 23 years. Joseph has taken to freelance consultancy since 1999, offering his services to a selected number of clients. His experience ranges from consultancy, training and facilitation services to clients within the manufacturing and services sectors alike, supporting them in building better operational systems. Joseph s main areas of expertise range from the implementation of quality management systems (ISO9001:2008), and seeking areas of improvement and implementing strategies to achieve such, to, minimising process waste through lean management principles, implementing statistical process control (SPC), operational process re-engineering, safety, management consultancy, programme and project management, and a portfolio of other services within the operations, management and technical fields. Joseph brings with him a broad portfolio from a vast range of business sectors, ranging from plastics processing, electronics manufacturing, printing, carpentry/furniture makers, engineering industries, food industry, industrial and hotel kitchens, warehousing and logistics, real estate, insurance, project management, social care/constituted bodies, surveillance and security services, information technology, energy and water utilities, billing companies and government entities. Would you like to run this course in-house? The in-house training division of Informa Tel: cts@informa.com

3 Certificate In Advanced Business Process Analysis, Mapping And Modelling May 2016 Sheraton Hotel, Mall of the Emirates, Dubai, UAE November 2016 Kempinski Hotel, Mall of the Emirates, Dubai, UAE Course Timings: Registration will be at 08:00 on Day One. Course sessions will start promptly at 08:30 and end at 14:30. There will be two short breaks for refreshments and lunch will be served at the end of each day s sessions. Course Overview The environment around us changes at times, very fast. Implementing any system that cannot evolve to reflect the forces acting on our organisation is a sheer route to reaching mediocrity sooner than we expected it. Even through the course of implementing a new design model. The beauty of considering BPM methodologies and the supporting tools and technology environments currently available cannot be overstated. This advanced-level course covers the business perspective for BPM and attempts to align this with the technology perspective to offer a merger between the two key roles. During the course there will be interactive discussions about key factors to consider when setting up the governance structure, and its importance, for project success. A number of participative and interactive workshops shall also be undertaken by delegates to put them into a situation based on real life process transformation scenarios. This course is intended as a follow-up to the essential-level counterpart module. The advanced course takes on the continuation of the topics introduced during the essential level. The Certificate In Advanced Business Process Analysis, Mapping And Modelling leads you to explore BPM tools and techniques that are available. This course should prove useful when you consider this BPM route for your own enterprise structures. The course gives you advanced insights into BPM methodologies and guidelines into what research should be conducted before embarking on the implementation project for BPM. Course Outline Day One Business Modelling And Enterprise Architecture The origins of Business Process Modelling (BPM) and current strategies Business excellence models Business architecture BPM: purpose and techniques The continuous improvement and transformation approach The point of departure (as is), the destination (to be) Common approaches to modelling and mapping Enterprise architecture Enterprise Complex processes and functional decompositions Business, process and IT alignment Enterprise flexibility: impact assessment of change Developing a BPM strategy map Day Two Transformation And Change Management Taking matters further from continuous improvement The next step: transformation The challenges of a long term transformation strategy Framework for transformation leadership The conversion from hierarchical structures through ERP systems Bringing about the culture of change Sustaining transformation change management Process analytics and opportunities on the enterprise level Process through the definition of flow T:

4 Types of flows Process requirements assessing the needs Process documentation requirements and techniques Workflow concepts Measuring the workflow: what should be measured, how should it be measured? Process modelling and mapping Identifying the core business processes Process waste minimisation: a BPM target Value stream and other tools The enterprise process maturity assessment through CMMI and PEMM The BPM roadmap Day Five Day Three The Process Enterprise And Performance Measurement The process driven organisation Contrasting management structures ERP systems: enabler to the conversion from hierarchical structures Process management roles: business and IT approach merger Performance management in a process-driven enterprise Transformation impact assessment and skills gap Performance management Identifying process improvement opportunities Business process improvement and business process Process improvement strategies, workload impact Building performance measurement capability Linking performance and strategy Measuring performance Transformation barriers and enablers BPM governance framework: the Business Process Management Office (BPMO) and the Center of Excellence (CoE) Day Four Enterprise Process Management And Waste Minimisation The transition to an enterprise process management approach The integration of the BPM process management with the traditional organisational structure Agile and lean approaches to process management and improvement Technology Support And Capability As Enablers To BPM The technology to support BPM today The evolution of BPM technology tools Capabilities of modern BPM technology tools BPM technology as an enabler to implementing process changes Infrastructure architecture for BPMS Process orchestration through technology solutions (Software as a Service (SaaS), Cloud, etc.) Advantages and risks associated with technology process automation BPMS technology: where do we go from here? End Of Course Test: 30 Questions Multiple Choice Who Should Attend Anyone who is responsible for how an organisation gets things done will benefi t from attending this course. Some job titles include: Business Process Analyst Business Process Engineer Business Process Designer Business Process Architect Business Process Manager Business Process Consultant Business Process Owner Business Analyst Business Systems Analyst Manager or Director of Business Performance Improvement Manager or Director of Business Process Innovation Process Owner Process Offi cer Quality Assurance Analyst and Manager Enterprise Architect Business Planner T:

5 Certificate In Advanced Business Process Analysis, Mapping And Modelling May 2016 Sheraton Hotel, Mall of the Emirates, Dubai, UAE November 2016 Kempinski Hotel, Mall of the Emirates, Dubai, UAE FIVE WAYS TO REGISTER Informa Middle East PO Box 9428, Dubai, UAE register-mea@informa.com Our in-house training division Save up to 40% If you have 6 or more people interested in attending, and would like to customise this training course to suit your team and business, contact our Training Consultants on or cts@informa.com. Course Certificate In Advanced Business Process Analysis, Mapping And Modelling May 2016 (BC6402) Course Certificate In Advanced Business Process Analysis, Mapping And Modelling November 2016 (BC6403) 6 March March 2016 Final Fee US$ 4,495 US$ 4,995 US$ 5, August September 2016 Final Fee US$ 4,495 US$ 4,995 US$ 5,195 DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL: a.watts@informa.com Course fees include documentation, lunch and refreshments. Delegates who attend all sessions and successfully complete the course assessment will receive an Informa/GW Certificate of Completion. All registrations are subject to our terms and conditions which are available at Please read them as they include important information. By submitting your registration you agree to be bound by the terms and conditions in full. DELEGATE DETAILS First Name: Surname: Job Title: Company: Address: Postal Code: Country: City: Tel: Mobile: Fax: PAYMENTS A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. AVOID VISA DELAYS BOOK NOW Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible. Visas for non-gcc nationals may take several weeks to process. CANCELLATION If you are unable to attend, a substitute delegate will be welcomed in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge. Registration fees for registrations cancelled 7 days or less before the Event must be paid in full. Substitutions are welcome at any time. EVENT VENUE: Sheraton Hotel, Mall of the Emirates, Dubai, UAE Tel: Kempinski Hotel, Mall of the Emirates, Dubai, UAE Tel: ACCOMMODATION DETAILS: WEB BC6402/BC6403 We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the Informa Hospitality Desk for assistance on: Tel: Fax: hospitality@informa.com All registrations are subject to acceptance by Informa which will be confirmed to you in writing. Due to unforeseen circumstances, Informa reserves the right to cancel the course, change the programme, alter the venue, speakers or topics. MC/MB BUSINESS & MANAGEMENT Copyright Informa Middle East Ltd