LIFETOUCH PORTRAIT STUDIOS INC. Position Summary

Transcription

1 Job Title: Job Classification: LIFETOUCH PORTRAIT STUDIOS INC. Position Summary Studio Manager Effective Date: February 2012 Department: Location: Reports to: Manages/Supervises: Key Accountabilities: Non-eempt, Full-Time (a minimum of 35 hours up to 40 hours per week based on the needs of the business) Studio Operations Field District Manager Team Members To manage the daily operations and the staff of the assigned studio(s) to meet or eceed the company goals in: Sales & Profits Photographic Ecellence Guest Eperience/Satisfaction Team Member Engagement

2 Job Title: Job Classification: Studio Manager Effective Date: February 2012 Department: Location: Reports to: Manages/Supervises: Position Summary: Position Scope: Primary Duties and Responsibilities Non-eempt, Full-Time (a minimum of 35 hours up to 40 hours per week based on the needs of the business) Studio Operations Field District Manager Team Members To manage the daily operations and the staff of the assigned studio(s) to meet or eceed the company goals in: Sales & Profits Photographic Ecellence Guest Eperience/Satisfaction Team Member Engagement Responsible for: 1 to 2 Studios 3 to 15 Team Member (non-peak); up to 30 during peak season in volume A studios A sales volume of up to $700,000 Photography Take portraits that eceed Guest epectations and the company s quality and creativity standards. Capture a broad range of creative & emotional-provoking portraits for Guests. Convey enthusiasm and ecitement to Guests and Team Members regarding the various elements of a portrait: facial epression, eye contact, emotion, body placement, background, props, enhancements, etc. Sales Coach studio staff to meet or eceed sales growth, sitting, sales average, and labor goals: Know current packaging, pricing and promotion information and communicate them accurately to Guests. Use the specified selling techniques. Eecute proper sales transaction procedures and recording accurate Guest and sales information on cash register, receipts, and reports. Implement studio programs to increase sales, sales averages, and sittings. Follow merchandising guidelines to enhance sales and increase traffic flow and identity of studio. Promote business by generating rapport with Guests and providing outstanding Guest service. Implementing local business growth tactics and eceeding epectations in studio sitting generation.

3 Merchandising/Inventory Management LIFETOUCH PORTRAIT STUDIOS INC. Ensure portraits are checked into studio and audited against the on-line packing slip. Ensure frames and accessories are merchandised and stocked to plan. Guest Service and Safety Meet or eceed Guests' needs and epectations while upholding company policies. Handle Guest complaints by applying the appropriate Service Recovery steps. Ensure that all Guest inquiries and complaints are adequately responded to on the day they are received. Maintain awareness of the activities of children in the studio to avoid accidents; demonstrate concern for the safety and health of children and Guests and follow child/guest safety procedures. Report Guest or Team Member accidents on a timely basis by accurately completing accident report forms. Ensure the studio is free from safety hazards or that hazards are corrected. Ensure proper repair and cleanliness of props, blankets and carpets. Epense Control Audit and report studio revenues, epenses, and profits. Provide suggestions to improve all aspects of studio operations. Ensure proper control of epense items (e.g., operating supplies, utilities, telephone, and postage). Operations Comply with, communicate, and enforce all company and host store's personnel and operational standards, such as: Scheduling of Team Members. Report completion. Online Timekeeping. End-of-day clean-up and documentation. Studio appearance. Maintenance of studio equipment and supplies. Safety and employee and Guest accident prevention and reporting. Zone coverage. Following proper scheduled disposal of portraits and Guest sitting records. Security and loss prevention of company and host store assets. Proper cash handling (e.g., deposits, P.O.S. procedures). Ability to work a variety of shifts to ensure maimum communication with team members and Guests. This will include, but is not limited to a minimum of four open to close weekend days and 1 weekday evening per month. This epectation may fle based on the needs of the business and studio performance. Staffing and Labor Management Recruit, interview, and hire Team Members Schedule Team Members to ensure that studio functions are performed in a manner that contributes to increased sales while meeting or eceeding profitability goals and Guest service and operational standards. Monitor and manage labor costs. Eplain bonus and/or incentive programs to Team Members as applicable. Monitor Team Member's performance and complete performance appraisals and compensation adjustment requests in a timely manner. Promote positive employee relations. Coach Team Members who are not meeting performance epectations and follow the Performance Improvement process when appropriate. Document reasons for termination of employment for Team Member and make termination requests to the District Manager when appropriate.

4 Training and Development Participate in photography training and apply the skills learned; welcome and be open to feedback on photography in order to enhance skill levels. Provide training for Team Members to ensure competency in: Photography standards. Sales. Guest Service. Operations. Provide training for Team Members to ensure they meet and eceed their individual sales and profitability goals and positively contribute to the studio. Counsel and coach Team Members to meet and eceed performance epectations and photography and safety standards. Motivate and direct Team Members to achieve high performance through effective leadership. Foster an empowering environment. Foster creativity. Other Duties and Responsibilities Develop and maintain positive relations with host store/mall management and associates. Proactively provide input to the District Manager on sitting, pricing, merchandising, and promotion strategies. Troubleshoot problems and consult with the District Manager on areas of concern and possible solutions. Complete special projects or duties as assigned. May work at another studio location when requested by supervisor. Assist in training new Studio Managers when requested by supervisor. Minimum General Requirements 18 years of age High School diploma; college degree is preferred One to five years of eperience working in a retail, photographic, or service industry; supervisory or management eperience is preferred Willing to work a varied schedule including, days, nights, and weekends. Basic computer skills including Microsoft office ( Word, Ecel, Outlook) Ability to work without direct supervision Ability to manage multiple challenges Ability to manage and cope with change Able to lift and carry up to 40 lbs. Able to bend, kneel and fle wrists and hands very frequently Ecellent verbal, written, and interpersonal communication skills Ability to quickly develop rapport with children and adults Hearing and seeing with reasonable correction to normal range

5 Minimum Mental and Physical Requirements Mental Activity Frequency With Which Activity May Have to Be Performed During a Typical Work Day Never Occasionally Often Very Frequently Reading, spelling, and alphabetical ordering Math and numerical ordering Problem solving Confidentiality Detailed work Handling difficult situations Reasoning Verbal communication Written communication Contact with Guests Contact with children Multiple concurrent tasks Dealing with constant interruptions Physical Activity Frequency With Which Activity May Have to Be Performed During a Typical Work Day Never Occasionally Often Very Frequently Driving (other than commuting to and from work) Sitting Standing Walking Bending and kneeling Repetitive movements Lifting/carrying 40 lb. or more Pushing/pulling heavy objects Speaking Answering the telephone Applicant Acknowledgment: I, acknowledge that I have received and reviewed the position description for Studio Manager. I also had the opportunity to review this description with a representative of Lifetouch Portrait Studios. I understand the nature of the position, its primary duties and responsibilities, and the position's mental and physical requirements. I can perform these primary duties and responsibilities under the conditions stated in this document and will perform them in a safe manner. I also understand that the above does not constitute an offer of employment. Date Applicant s Signature

6 (Send signed to HR with New Hire forms)