PC and Mac Setup Guide and Outlook Web Access

Transcription

1 PC and Mac Setup Guide and Outlook Web Access Hello and welcome to my , powered by Micro Technology Group. The purpose of this document is to provide set up instructions for configuring your new my mailbox on the Outlook client and your mobile device. In addition, we offer Outlook Web Access (OWA) so your my account can be accessed via a web browser on any computer connected to the internet. MTG s my also offers access to My Services, where users can change their password and access other services such as McAfee Protection and Out of Office assistant. After my has been activated for your company, you may use My Services to change the password provided to you. If you forget your password, do not hesitate to contact MTG for a password reset. MTG is happy to assist with setup on your Outlook client and your mobile device. Have any questions or concerns? We are available 8:00 AM to 6:00 PM (Monday - Friday) by phone at (215) , option 3, or you may help@247tech.com to create a ticket. Thank you, Micro Technology Group, Inc. 1

2 How to Connect to my s Outlook Web Access 1. Sign in at 2

3 How to Change Your Password in my s Outlook Web Access 1. Sign in to 3

4 2. Go to Change password on the right, next to the user s photo. 3. Input Old Password, New Password, and Retype New Password. Click Save Changes. Note: If you would like to Reset Your Password, please call us at (215) option 3. 4

5 How to Connect Outlook 2011 to my (Mac) 1. Open Outlook and navigate to Tools > Accounts 2. In the Accounts window, click the plus sign (+) in the lower left-hand corner and choose Exchange. 3. In a new window, fill in the following fields, then click Add Account. a. address: Enter your primary address (UPN) for your Exchange mailbox. b. Method: Select User Name and Password. c. Username: Type your primary address. d. Password: Type your mailbox password. 4. Outlook will attempt to determine settings for the new Exchange account automatically. 5

6 5. You will get a prompt such as the one below. Select the option Always use my response for this server and click the Allow button. 6. Profile setup is complete. Go to the next steps if Outlook asks for a server name or if you would like to set up Directory services. 6

7 7. Outlook may prompt you for the server name. a. Enter Server (Mac Setup) 8. To perform Global Address List lookups, you need to configure Directory Service. To do this, navigate to Outlook > Tools > Accounts, select the newly created Exchange account, and click the Advanced button in the lower right-hand corner of the window. 9. In the Server section, under Directory service: a. Enter LDAP Server b. Check Override default port and c. Check Login with my Exchange account credential d. Check Use SSL to connect (recommended) e. Change the port number to 636. f. Enter Search Base 7

8 10. Outlook for Mac Setup is complete. 8

9 How to Connect Outlook Manually to my (Windows) 1. On the Auto Account Setup page, select Manually configure server settings or additional server types and then clicknext. 2. On the Choose Service page, select Microsoft Exchange or compatible service and click Next... 9

10 . 3. On the Server Settings page: a. Specify your Server FQDN as Exchange server name. b. Type your Exchange Mailbox Username ( address). c. For the Offline use option, make sure that Use Cached Exchange Mode is selected. d. Click the More Settings button and switch to Connection tab. e. In Outlook 2013 you can specify the time period for which items will be kept offline... 10

11 . 4. Select the Connect to Microsoft Exchange using the HTTP option and click the Exchange Proxy Settings button. a. Specify Exchange proxy settings. b. Type the URL for your proxy server in the Use this URL to connect to my proxy server for Exchange field. Reference Exchange Server Information on Page 1 c. Make sure that both the options On fast networks and On slow networks are checked. d. In the Proxy authentication settings box, choose Basic Authentication.. 5. Click OK, then Apply, then OK to return to the Add New Account window. Click Check Name. If you have set everything up properly, you will see a window requesting authentication. Enter the complete primary address as the username, and enter the password for the mailbox. If you have entered the username and password correctly, the username will now be underlined, and the entry in the Microsoft Exchange Server field will also be underlined. Note: If your server is Exchange 2013 the server name will get underlined and will resolve into a name that looks like db b627-0edf7599bbe4@yourdomainname.com. Such a conversion is expected behavior for Exchange 2013 mailboxes. 11

12 How to Connect Outlook to my (Windows) 1. Go to Start > Control Panel > Mail > Show Profiles and click Add. You will see the New Profile window. Type a profile name and click OK. 12

13 2. Type your name, primary address, and your mailbox password twice, then click Next. 3. When you get a security prompt, check the box Don t ask me about this website again and then click Allow. 4. You then might be prompted for your user name and password. Enter your primary address in the User name box and type your mailbox password. 13

14 5. Outlook 2007/2010/2013 will now discover your server settings and configure itself to connect to your mailbox. Once it s completed, you can click Finish. Now you can open your new profile in Outlook 2007/2010/2013. Note: The checkbox On fast networks, connect using HTTP first, then connect using TCP/IP might be NOT checked. It can slow down Outlook performance. To check the box, check Change account settings (above screenshot) > Next > More Settings > Connection > Exchange Proxy settings. 6. (Optional) If Outlook did not connect automatically, please refer to the below instructions for how to connect manually. 14

15 How to connect Microsoft Entourage 2008 to my (Apple) Microsoft Entourage 2008 for Mac, Web Services Edition uses Exchange Web Services as the primary protocol to communicate with Exchange Server. In addition to several calendaring improvements, this new version of Entourage synchronizes notes, tasks, and categories with Exchange Server. To configure an Exchange account in Entourage Web Services: 1. Open Entourage and navigate to Tools > Accounts in the menu: 15

16 2. Click New and select Exchange: 3. Enter your address, select My account is on an Exchange server and click the right arrow: 16

17 4. Wait for Entourage trying to automatically detect your server settings. Note: If after detecting your Exchange server does not automatically configure your settings or if the settings are populated incorrectly or you do not have that record, click Configure Account Manually. 5. When prompted with an automatic configuration server alert, select Always use my response for this server and click Allow: 17

18 6. Enter your login information in one of the following ways: 7. Exchange Domain: Leave this field blank 8. Account ID: Enter the primary address of your mailbox 9. Password: Enter your mailbox password When finished, under the Entourage menu, select Preferences and then Compose. Make sure that Automatically check names when sending messages is checked. (This box is unchecked by default.) Entourage profile setup is complete. 18