Inga Seischab. Project / Programme Management PMO / Change Management / Communications

Transcription

1 Personal details: Date of birth: 16. Oktober 1963 Nationality: German Botheplatz 26 D Heidelberg Gruesshaldenstrasse 23 CH-6390 Engelberg / Obwalden Phone:0049 (0) (0) info@changewaters.de Languages German (mother tongue) English (business fluent) Focus areas Change & Transition Management Communication Management Project/Programme-Management PMO Education 1992: Degree as certified translator, University of Heidelberg Certificates/Trainings Prince2 Project Management P3O (Portfolio, Programme and Project Office) ITIL Vs3 Certified SCRUM Master PMI working knowledge NLP Practitioner Various communication trainings Soft Skills Seasoned consultant Experienced in leading international / virtual teams Organisational skills Analytic thinker Excellent communication skills Pragmatic and solution-driven Outstanding people skills Conflict management Special areas & experience: Change Management and communication Governance & PMO IT implementation Outsourcing / Vendor Management Quality Management Rollout Management Inga Seischab Project / Programme Management PMO / Change Management / Communications After she graduated in 1992 Inga Seischab worked with Freudenberg Haushaltsprodukte KG in a permanent position as an assistant to the Technical Director before she joined SAP where she worked from in the areas of Service and Information Management and acted as liaison contact for critical SAP projects. During her work with SAP she trained as SAP consultant and gained deep insight into SAP ERP and Client Server solutions. Later, she joined Accenture as a Senior Consultant and worked in various SAP and IT implementation projects with a strong focus on Project and Change Management, Service and Support, Communication, and Process Design. After her promotion to Executive Level with Accenture she joined Heidelberger Druckmaschinen where she led a global Direct Marketing project. In 2001, Inga Seischab set up her own business and has worked for a large number of renowned companies, i.e. adidas-salomon, T-Mobile, Deutsche Telekom, T-Systems, Vodafone, Deutsche Bahn, Bombardier Transportation, Lufthansa, Novartis, Syngenta, RWE, Deutsche Lufthansa and others. Inga Seischab is an accomplished Project, Programme and Communications Manager who is able to combine the technological perspective with a Change Management-based, interactional and people-oriented view. She has a proven track record delivering small, medium and large initiatives to time and budget. Her strong interpersonal skills coupled with integrity, quality and value orientation as well as her outstanding communication abilities contribute to the success of her work. Inga Seischab is represented on LinkedIn und Xing For references, see: LinkedIn and/or Assiociated member of the following groups & networks: LinkedIn Xing Association of Women Project Managers (AWPM) Uniting Networkers International Open Networking Resourceful Humans Community Interim Management Consulting & Training Project Management Sustainability 1 / 6

2 Project overview 06/14 12/14 Logistics & transportation, Lufthansa Passage AG (Frankfurt) Change Management Coordinator for a global CRM implementation project (new standard application superseding legacy system). Role: Senior Change & Communications Manager. Tasks: Developed stakeholder, impact and requirements analysis Developed change and communication concept and plan Responsible for planning, budget, risk management, reporting (for Change & Communications stream) Developed and established change and communication networks Planned, implemented and coordinated communications initiatives (media design and development, project PR) Coordinated change and transition process in alignment with business (Sales and Customer Feedback Management) Stakeholder management across all stakeholder groups through targeted communications with a focus on specific stakeholder groups to maximize and support mind-change process Acted in advisory function, providing counsel in all matters relating to Change Management 08/13 12/13 Chemicals & Pharmaceuticals, Novartis Pharma AG, Switzerland (Basel) Change, Communication and PMO Management for implementation of a global information security and compliance programme across 6 regions and 4 solution centers for Global Commercial IT in Novartis Pharma. Role: Senior Project Manager. Tasks: Stakeholder & requirements analysis & mapping Responsible for change management and communications in liaison with 6 regions and 4 solution centers Designed and implemented project communication and awareness campaigns (including collateral) Coordinated workstream communications Coordinated PMO-related activities; responsible for executive management reporting Supported development and rollout of a new training and document management solution 12/12 07/13 Agriculture, Syngenta Crop Protection AG, Switzerland (Basle) Managed and led communications for a global business process harmonisation programme. Role: Communications Stream Programme Manager. Tasks: Managed communications to 5 regions and across 6 workstreams (approx. 60 Programme staff overall and 2,400 stakeholders worldwide) Led global communications team Developed and implemented project structures and governance for communication stream (planning, reporting, risk management, processes) Further development and migration of a global stakeholder management database to new platform (from MS Access to Oracle-based platform) Cooperated with other programmes to manage risk, maximize impact, and leverage synergies in communication and stakeholder management (joint initiatives; sharing relevant tools and databases etc.) 05/12 09/12 Energy Industry, RWE AG, Essen Turnaround Management for a global Outsourcing Programme (Infrastructure). Role: Senior Manager / PMO Lead. Tasks: Set up and led client PMO Reviewed and improved existing governance structures and processes Implemented new and reinforced existing risk management processes Streamlined and optimised processes, closed gaps Established new and reinforced existing quality management and approval processes (ensuring compliance) Managed stakeholders and communications 01/11 12/11 Chemicals and Pharmaceuticals, Novartis Pharma AG, Switzerland (Basle) 2 / 6

3 Project lead for a global cost and demand optimisation project in the area of mobile phone usage in 14 countries in the context of an overall IT Cost Reduction Programme. The project involved benchmarking of vendor prices, review and implementation of local processes and policies ensuring compliance to local law and regulations. Role: Senior Project Manager. Tasks: Set up and implemented project structure and processes Set up business case and financial reporting Developed and managed project plan for piloting and rollout Managed quality, cost, milestones, time and budget Coordinated implementation and rollout in 14 countries in scope Ensured compliance to existing methodologies and to data privacy and protection guidelines (policies), including quality management and approval Established platform for know how transfer and best practice exchange Managed transition from project to line organisation Managed stakeholders and communications 10/09 12/10 Telecommunications, Vodafone Germany, Germany (Eschborn) Set up and implemented PMO for the client Programme Manager for strategic innovation project in the area of IP TV. Role: Senior Programme Manager. Tasks: Designed, developed and implemented PMO structures (governance, tools, processes, organisation) Developed and managed masterplan for 12 workstreams, monitored dependencies Coordinated Change Management and Stakeholder Management activities Managed project communications, including executive reporting Coached sub-project leads and workstream leads Responsible for quality management, risk and issue management, ensuring compliance to internal requirements and standards Involvement in and coordination of end-to-end process test and friendly user test 01/08 09/09 Chemicals and Pharmaceuticals, Novartis Pharma AG, Switzerland (Basle) Global outsourcing programme covering the transition of mobile telephony contracts, services and related infrastructure to a strategic vendor including international rollout to 76 countries. Role: Senior Programme Manager. Tasks: Planned, coordinated and monitored implementation for all in-scope countries (76 worldwide) regarding: o Country transition and transformation (contractual take-over and implementation of global processes) to establish globally managed assetless mobility services worldwide o Data services transition and transformation (server management takeover for blackberry, OBMG and HSMD services) o HR, knowledge transfer, Third Party contract transfer Managed vendor, led intercultural teams and workstreams Ensured business case compliance and value achievement in alignment with commercial workstream Ensured Programme compliance (legal, regulatory, IT) Led and coordinated PMO activities, i.e. o Conceptual design, development and implementation of PMO processes, tools and organisation interfacing with vendor o Responsible for planning, reporting, risk and issue management o Managed and monitored Programme progress, milestone achievement, dependencies Risk and issue management for the overall programme Managed stakeholders and programme communications on a global level Coordinated transition from programme to line organization (BAU transition) including handover 07/07-12/07 Logistics & Transportation, Bombardier Transportation AG, Germany (Berlin) Senior Change Manager in the context of a global IT implementation project (SAP prototype development and rollout). Role: Senior Change Manager. Tasks: 3 / 6

4 Coordinated, led and monitored global Change Management activities for SAP rollout Stakeholder and Communication Management Managed international Change team (planning, implementation) Training: Requirements analysis, planning, coordination (supported by third party) Coordinated development of standardised Change Management methodology and deliverables for rollout Organisation and job profile review, coordination of HR-related topics Acted in advisory function to client IT project leads Issue and risk management 04/06-07/07 Telecommunications (Internet Service Provider), Deutsche Telekom AG (formerly T-Online AG), Germany (Darmstadt) Multi-project management for IT department (CBS BOT: Customer Billing & Services: Backoffice Technology). Responsible for development, implementation and Go Live of various software and infrastructure projects. Role: Project / Rollout Manager. Tasks: Defined configuration, infrastructure, test and architecture requirements Planned and managed unit resources for Customer Billing & Services: Backoffice Technology department including technical implementation (development, configuration, architecture design, deployment, Go Live) Coordinated activities across departments and business units Coordinated and planned training, communication and support as required Ensured compliance (i.e. SOX) Task force management, i.e.: o Ensured system streamlining and go live stabilisation o Set up and coordinated task force core team (escalation process, organization, roles and responsibilities) o Set up monitoring (systems, prioritized error handling) and reporting o Escalation, risk and issue management o Coordinated activities across departments and business units, managed communication 03/06 IT Service Provider, T-Systems, Germany (Bonn) Coach for client project manager in the context of a large-scale service management implementation project (service classification, SLAs, cross-charging). Role: Project Manager. Tasks: Designed and developed project structure, organisation, approach Defined timeline, project and quality plans, deliverables, roles and responsibilities Coached client project manager in all project management-related questions 01/06-02/06 Chemicals & Pharmaceuticals, Bayer AG, Germany (Leverkusen) Change Management, process and organization design in the context of a global Software Asset Management implementation project for Bayer IT Services. Role: Project Manager. Tasks: Designed and developed target organisation for Software Asset Management Designed and developed roles and skill profiles Designed and developed interfaces to target process architecture Communication planning 03/04-10/05 Telecommunications, (mobile phone telephony), T-Mobile AG, Deutschland (Bonn) Quality / test management and multi-project management on national and international level (SAP development: Rating & Billing). National: Implementation of new releases and change requests in SAP IS-T & billing processes. International.: Implementation of a worldwide employee enterprise portal. Roles: Project Manager, Quality & Test Manager, Partner Coordinator. Tasks: Coordinated and managed various QM and test projects(de, CZ, AU, NL, UK) Coordinated and managed activities across business departments, software development, third party providers / SW manufacturers and international subsidiaries (NatCos) Designed and developed QM guidelines and quality gates Adapted existing QM processes, strategies and guidelines to SOX requirements 4 / 6

5 10/03-02/04 Logistics & Transportation, Deutsche Bahn AG, Germany (Frankfurt) In house project manager with a focus of optimisation of sales processes and cost. Role: Project Manager. Tasks: Analysed and evaluated sales processes, sales channel mix, IT architecture (cost, architecture, functionality) Evaluated alternative IT solutions Developed cost model and cost reduction recommendations 08/03-09/03 Telecommunication, (Internet Service Provider formerly T-Online AG) Deutsche Telekom AG, Germany (Darmstadt) Conducted a market study to evaluate new sales scenarios (Customer Care Services for third parties). Role: Consultant. Tasks: Conducted market and trend analysis Developed business case and business model scenarios Analysed and evaluated return on invest Identified and assessed sales interfaces 09/02-07/03 CRM and Change Management coach for various small and medium-sized companies in Germany (DeLaRue: Frankfurt, BIRCO: Baden-Baden, PPA: Bad Dürkheim) Led and facilitated workshops for CRM strategy development and implementation. Role: Consultant. Focus areas: CRM strategy and planning CRM software selection and architecture Change Management requirements 02/02-08/02 Textile industry (sports goods manufacturer), Adidas-Salomon, Germany (Herzogenaurach) Managed project for the design and development of an architectural blueprint (processes, applications, software, technology). Role: Project Manager. Tasks: Designed and developed architecture model and strategy Designed and developed a value chain-based business process model Developed and implemented a standardised data model Developed guidelines for selection of strategic applications and infrastructure Permanent employments 05/01-09/01 Department Head with a small consulting firm (Consulting for Finance & Industry), Germany (Mannheim) Set up and managed new consulting department in the area of SAP CRM. Role: Department Head. Tasks: Set up a new consulting department for SAP CRM consulting services Strategy development, design of market offerings Recruited internal and external resources Developed and built strategic alliances 07/00-02/01 Printing industry, Heidelberger Druckmaschinen, Germany (Heidelberg) Global Project Manager for direct marketing development for the Heidelberg group as part of an international CRM Programme. Role: Project Manager. Tasks: Implementation of direct marketing for the Heidelberg group on international level Designed and developed direct marketing strategy Coordinated direct marketing activities on a global basis Designed and developed processes, interfaces and system requirements Set up an internal competence center for Direct Marketing including an Intranet portal for 5 / 6

6 knowledge management Change Management, internal project marketing and communication Coordinated call center development and global activities (UK, FR, CH, DE, Hong Kong) 12/96-06/00 Various projects with Accenture, Germany (Kronberg). Focus areas: Change Management for international SAP implementation projects (KSB Frankenthal, others). Role: Change Manager. Tasks: Designed and developed a communication and change programme for an international R/3 implementation and reorganization Stakeholder analysis, message development, planning, media design Designed and developed Change Management Service Offerings for SAP projects for an internal profit center (including marketing and sales support) Customer Support & User Help Desk (Deutsche Telekom, Hoechst/Celanese): Developed Customer Help Desk for migration of billing systems Designed and implemented organisation and SLAs Organisation design and HR (training concepts, staff selection training) Rollout Management (Deutsche Telekom): Coordinated rollout across Germany (preparation of migration, reorganisation subsidiaries, risk and issue management, troubleshooting) Process analysis and modeling for make-to-order SAP processes (Clariant, Basle): As-Is Analysis, process design (Master Batch) Key contact person and coach for client department head Designed and developed Gap Analysis to the existing SAP prototype 12/96-06/00 Various internal projects with SAP AG, Germany (Walldorf) Supported the set up and establishment of SAP R/3 Service department in various roles. Focus areas: Escalation management for critical SAP projects: As Is Analysis of client situation Developed remediative action plan Coordinated implementation in liaison with all involved departments Single Point of Contact for client management Risk and issue management, troubleshooting Information Management and Service Marketing for SAP R/3 Services & Support department: Planned and organised first SAP R/3 Services congress ever in Germany, May 1995 Designed and developed collateral and marketing material Designed, developed and led an in-house training programme for 500 service employees Customer satisfaction and survey management for SAP R/3 Services & Support: Designed, developed and implemented customer satisfaction surveys in Germany and the USA Evaluation, development of recommendations for service improvements Cooperated in the design and implementation of R/3 Service Offerings Facility Management: Coordinated relocation of entire R/3 Service Hotline Cooperated in staff scheduling and resource management Designed, developed and implemented a voice menu-based telephone interface 6 / 6