MiVoice Office 400 Communications Server
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1 MiVoice Office 400 Communications Server MiVoice Office 400 is a flexible, versatile communications solution specifically designed to meet the tough demands of small and medium sized businesses, SoHo 4-8 users Small to Medium Enterprises 600+ users - 1 to 50 nodes Small Enterprises 8-50 users - 1 to 50 nodes Medium Enterprises users - 1 to 50 nodes Mitel 415 or Virtual Mitel 430 or Virtual Mitel 470 or Virtual Virtual At the heart of every MiVoice Office 400 solution is the communications server. It forms the basis of all communications, whether virtualized or in a conventional hardware format. The IP-based MiVoice Office 400 communications servers offer comprehensive telephony features and a wide range of applications and industry solutions as all-in-one systems. MiVoice Office 400 consists of different communications servers: Mitel 415 Mitel 430 Mitel 470 Virtual appliance for VMware Hardware-based communications servers perform the following functions: Independent, stand-alone communications server for communications solutions with both IP and non-ip endpoints Gateway to the virtual appliance for non-ip endpoints Port expansion for hardware-based communications servers SBA (survivable branch appliance) for a Mitel 400 Advanced Intelligent Network (Mitel AIN) Application and port gateway for Lync/Skype for Business The virtualized communications server is purely software-based and is ideal if all endpoints (terminals and applications) are based on the IP standard.
2 Virtual The new, visualized version of MiVoice Office 400 from Mitel supports customers as they move toward the cloud. MiVoice Office 400 Virtual offers the highest performance range of a MiVoice Office 400 solution and can be scaled from 4 to even more than 600 endpoints. It can be used in two different ways: 1. AS A FULL IP-SOLUTION An infrastructure for IT and telephony IP- and SIP-based terminals Networked centrally or using SIP 2. AS THE CORE OF A COMBINED SOLUTION Asynchronous balanced node of IP- and non-ip endpoints Up to 49 Mitel 415, 430 or 470 to support analog/digital telephones, BRI/PRI ATM, KNX or fax functions Centralized administration Smooth migration of existing MiVoice Office 400, IntelliGate and BusinessPhone communications solutions, as well as from third-party communications systems Mitel 470 Application Server Mitel 470 offers an optional integrated application server with all applications preinstalled (CTI, Call Center, FAX server and PC communications). The entire communications solution therefore comes in one box and there is no requirement to integrate additional servers into the customer s IT infrastructure. Mitel 470 as Lync/Skype for Business Gateway Mitel opens up the full spectrum of modern business communications to Microsoft Lync 2013 users. This ranges from terminals to networks and highly efficient mobility solutions, right through to operator workstations, call centers and industry solutions. Mitel 470 offers an easy-to-manage all-in-one package for all these features combined with flexibility, scalability and low TCO. 2 Mitel
3 Features: OVERVIEW OF TERMINALS: Deskphones (SIP, digital, analog) with keypad expansion modules (SIP, digital) DECT phones with alarm and video function Softphones (for Windows, ios and Android) Fixed Mobile Convergence (FMC) Mitel Mobile Client Conference phones Video and collaboration phone INTEGRATED APPLICATIONS: Fax Server Call Center 1560/1560 IP PC Operator Hospitality Package IP INTERFACES: DHCP client SIP, direct SIP (Lync 2013, Skype for Business 2015) Call Data Records (CDR) PMS interface (FIAS protocol) TAPI 2.1 CSTA III XML, UACSTA LDAP (server) SIMPLE (presence only) SMTP, TFTP, FTP, Telnet HTTP, HTTPS Messaging and alarm (ATAS) KNX (building automation) USER SERVICES Native multiline audio/video calls Call by name, name resolution, CLIR Call forwarding CFU, CFNR Call back on no reply and no answer Programmed keys, macro keys, feature keys with status supervision PIN protected Phone lock User supervision keys with call pickup CLIP and Picture ID display Mutliple devices in One Number and personal call routing Take (seamless call transfer from one phone to another) Presence profiles and supervision (standalone or with Exchange integration) Day/night switch and supervision User personal web portal Free Seating/Hot Desking Integrated phone book: T9 or alphabetic name search Phone to phone text messaging Private/business calls Appointment call Abbreviated dialing Personal contacts Door opening (analogue/sip) EMBEDDED MEDIA SERVICES Legacy analogue and digital telephony interfaces Voice over IP (VoIP) for end points and trunks, audio and video Secure VoIP (SRTP/TLS, mtls) for end points and trunks Voic with VM to , voic box, multiple greetings, message forwarding, group mailboxes Call recording with distribution IVR and Auto Attendant Dial in conference bridge, add-hoc and predefined conferences Ad-hoc Video conferencing (direct media, on video phones up to 4 party) Announcement before answer Multiple music on hold Manual and automated Intercom service Intrusion, silent intrusion Number in queue announcement for ACD Mitel 3
4 ROUTING SERVICES DDI User groups (cyclic, linear, global) Presence based routing Line keys General bell Phone based and PC-Operator ACD Least Cost Routing CLIP based routing Black lists Internal/External mapping Emergency calls Hotline NETWORKING Full featured transparent networking with single point of administration SIP secure distributed networking ISDN QSIG networking ISDN virtual networking over PSTN PSTN-Overflow if network interruption or bandwidth problems in IP-Network ADMINISTRATION/SUPERVISION/MAINTENANCE Web based administration with multiple access levels Remote configuration/update/maintenance via IP (SRM service) or ISDN (BRI) Call Charge counters supervision Automated backup with or ftp distribution System supervision with error notifications to multiple interfaces like , SNMP, SRM, Excel based configuration import/export IP SERVICES DHCP server with predefined Mitel vendor class profiles VoIP direct media (audio/video) and RTP relay (audio), G.711/729 Service-Qualität (QoS) - Diffserv, 802.1Q/P LDAP phonebook server EMBEDDED APPLICATIONS CTI server Microsoft Exchange contacts and presence integration Call Center with skills, statistics FAX Server Hospitality PMS (web based) 4 Mitel
5 Support and/or maximal capacities Virtual 470 with Virtual with Gateways / AIN Nodes (Standalone) AIN Users/phones Users Max. simultaneous calls Mitel 6800 SIP/BluStar/SIP DECT Phones Mitel Conference phones/video Phones MiVoice 5300 IP Phones MiVoice 2380 IP Softphones BluStar phones and clients Standard SIP MiVoice 5300 Digital Phones Dialog 4200 Phones Operator Phones MiVoice 1560/1560 IP PC Operator BLF Keys on SIP Phones Mobility Integrated DECT base stations SB4+/SB8 10/5 20/10 224/ Integrated DECT Phones Integrated DECT/non-DECT connections max SIP-DECT RFPs SIP-DECT Phones Mobile / External Extension Mobile Clients Mobile Client Controllers VoIP SIP Access Channels SIP Providers/Accounts 10/500 10/500 10/ / / /1200 AIN Nodes (transparent networking) or Gateways SIP Networking nodes (direct connections) Number of lines on 6800 phones keys IP media channels (G.711/G.729) 8/8 18/18 250/ / /50 250/250 Fax over IP channels (T.38) Line Echo cancellation G.168 IP/VoIP security protocols SRTP, TLS, mtls,aes, HTTPS Mitel 5
6 Support and/or maximal capacities with AIN Nodes Virtual (Standalone) Virtual with Gateways / AIN Audio Services Enterprise Voice Mail channels max Enterprise Voice Mail capacity 400 min. 400 min. 600 min. 600 min min min. Call recording channels IVR (AutoAttendant) channels max Conference Bridge Capacity 4 x 6 party 4 x 6 party 10 x 6 party 10 x 6 party 10 x 6 party 10 x 6 party Silent Intrusion Yes Yes Yes Yes Yes Yes Routing CLIP based routing entries CLIP Black List entries LCR Yes Yes Yes Yes Yes Yes Interfaces/slots Expansion slots up to up to 343 Embedded Applications option No No Yes Yes - - Analogue ports (FXS) Digital ports (DSI) ISDN-S interfaces BRI interfaces PRI/E1 interfaces Analogue Trunk interfaces (FXO) Rack/Desk/Wall Mount Yes/Yes/Yes Yes/Yes/Yes Yes/Yes/No Yes/Yes/No N/A N/A UC and Applications Applications Server Server or virtual Embedded, Server, or virtual Embedded, MiCollab AWV Audio Channels Exchange integration Yes Yes Yes Yes Yes Yes Dialer clients OfficeSuite Clients CSTA monitor sessions First party CTI users (TAPI 2.1) rd party CTI users (TAPI 2.1) via OIP SMTP Client Yes Yes Yes Yes Yes Yes LDAP Server (Phonebook) Yes Yes Yes Yes Yes Yes SRM Management Yes Yes Yes Yes Yes Yes mitel.com Copyright 2016, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of Mitel Networks Corporation. Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks R1603-EN
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