IP- PBX. Functionality Options

Size: px
Start display at page:

Download "IP- PBX. Functionality Options"

Transcription

1 IP- PBX Functionality Options With the powerful features integrated in the AtomOS system from AtomAmpd, installing & configuring a cost- effective and extensible VoIP solution is easily possible. 4/26/10

2 Table of Contents Product Brief... 3 Components... 3 Features... 3 IP- PBX Specifications... 4 IP Commutation Matrix... 4 Telephony Facilities... 4 Voic System... 5 Conference Services... 5 Auto- attendant... 5 Trunks, Routes y and User Contexts... 6 Extension Locking... 6 Least Cost Routing... 6 DISA... 6 GUI Interface... 7 CDRs and Automatic Call Cost Calculation... 7 Mobility... 7 Music on Hold... 7 Voice Recording Module... 7 Automatic Call Distribution module... 8 IP-PBX 2

3 Product Brief The Communication Services Feature Set module complement the functionalities of the AtomOS platform, and add Telephony and VoIP capabilities to the system. The main objective of this module is building modern and complete telephony systems, for both internal and external communications within companies or institutions of any size or nature. Our standard based communication system permit the integration with almost any standard based VoIP device, going from IP Phones and Soft- phones, Analog Telephone Adapters (ATAs) and VoIP gateways of any brand. It also permits the integration of Telephony cards or modules, that can be used to connect traditional phones or traditional lines (POTS) to our solution. Components Our VoIP communication solution consists on any network appliances loaded with our AtomOS software and VoIP modules, complemented by IP Phones, Softphones, ATAs, VoIP Gateways and any VoIP line or trunk. The Media Gateway Feature Set module adds the capabilities to integrated telephony cards or modules to the solution, and converts any capable PC or appliances in a VoIP gateway call to regular POTS or TDM calls. Standard telephony is available for analog lines or phones (FXO or FXS), and also for digital connections running over E1 or T1 ports. Features Telephony Features Presence and Messaging (on some phones) Authentication Voice mail Message waiting indications Black/White lists Call Transfers (attended or unattended) CDR automatic generation Automatic Call Cost calculation Call Forward on Busy Call Forward on No Answer Call Monitoring Call parking Call Routing: bu trunk, DID and/or ANI Call Snooping Call Waiting Voice Mail to integration Extension Blocking Trunk passwords Extension profiles: contexts, categories and permissions Extension substitution Distinctive Ringing Do not disturb ENUM Auto Attendant ACD Agents: local and remote agents Music on Hold Music on Transfer Media Gateway (Protocol and VoIP CODEC mediation and conversion) Remote user and remote branch support Text- to- Speech (requires special integration) Voice Recognition (requires special integration 3 Party conferences Conference Bridges Facility directories Call- inr ID Call- inr ID Blocking DISA Call Recording (automatic or on- request) IP-PBX 3

4 Codecs ADPCM G.711 (A- Law y Mu- Law) G (pass- through only) license required for call termination G.729 (pass- through only) license required for call termination G.726 GSM ILBC Speex Linear LPC- 10 VoIP Protocols SIP (Session Initiation Protocol) MGCP (Media Gateway Control Protocol) on request IAX (Inter- Asterisk Exchange) H.323 SCCP (Cisco Skinny) on request IP- PBX Specifications IP Commutation Matrix The core function of the IP- PBX module is the IP Commutation Matrix, in which all the call routing decisions are taken and the other telephony applications and/or modules are bonded. In our system, the core module is a software based IP commutation matrix, which inherits all the robustness and power of our operating system (Unix based), and scales almost without limits depending on the hardware used for the platform. This application was designed for global solutions supporting several types of applications such as PBX, Call Center, IVR platforms, VoIP Gateways, VoIP Media Gateways, Voice Mail platforms, CTI, etc. Complementing the IP commutation matrix, we found other vital components to the solution, which are the Signaling Module and the Trans- coding Module. The signaling Module integrates multiple standard based VoIP signaling protocols, such as SIP, H.323 and MGCP, and in that way, permits any device or adapter supporting those protocols to be configured with or against our systems. The trans- coding module permits the communication of devices that don't support the same CODECS, and even the same VoIP signaling protocols. This kind of functionality converts our system on a very sophisticated Media Gateway device, but requires a lot of processing on the appliances or units due to the trans- coding and trans- signaling that needs to be done with each call. Telephony Facilities The telephony features available in our solution are the same that can be found on any commercial Telephony solution, VoIP or not, from other companies. The list of functionalities is very large but the most important are: Call transfer services (attended or un- attended) Call waiting 3- way calling Call forwarding Music on hold Conference Bridges IP-PBX 4

5 Call groups, Hunt groups Call Capture and pickup groups Call recording (requires and additional module) Automatic Call Distribution (ACD required additional module) On- line CDR and call cost calculations Telephony directory services for by name dialing and other options Extension substitution Voic Voic to integration Voic System The Voic system service is available for each extension in the system, and can be enabled by the administrator at any time. This is a basic functionality that is included for every VoIP system in our platform, and allows the end user to configure and to use features such as the following: Name personalization Busy messages personalization Unavailable message personalization Voic forwarding to other users Voic classification folders notifications Voic to integrations, and others Conference Services Although our system permits the connection of 3- way conferences programmed on the VoIP phone, our solution also permits the configuration of conference bridges or rooms, with no limits in the number of users or facilities that can be configured. The conference rooms will be accessible through a dedicated facility number for local and external users who will be able to access it as configured by the administrator. The administrator can also define the owner of each room (password based selection), and that user will be allowed to block and unblock the room, dialing certain digits on it's regular phone. If a conference room is blocked, no user will be able to enter it unless the administrator un- lock it using the right procedure. This implementation provides the concept of personal conference room to certain users that will be able to invite other local or external users as the y require it. Auto- Attendant The Digital Receptionist service, or Auto- Attendant, allows the configuration of sophisticated IVRs trees with multiple choices, that will be selected by users using their phone keypad. The auto- attendant functionality will recognize the options requested by the call- in user, in order to route the call to the destination, facility and extension selected, and even to route the call to other auto- attendants for more complex applications. IP-PBX 5

6 Each option programmed on the IVR can be viewed as a facility block, which can be any of the following types: Informative Message: pre- recorded message with institutional information Auto attendant: To interconnect IVRs between then and form complete navigation trees and applications Extensions Voice Mail DISA services Trunks Hunt/Ring Groups ACD Queues Trunks, Routes and User Contexts Once the trunks that connect the system to external devices and networks are defined, it will be necessary to configure the routing and prefixes which will control the way the calls are routed within the system. Each route can be associated to certain profiles or categories of users, and the users will only be able to use such routes when his extension belongs to the corresponding category or profile. In this way, it is possible to define extensions from which only internal calls can be made, or any type of restrictions for local and/or long distance calls. Other possibility for this restriction is to configure a unique password on the route that will be asked by the system every time a user tries to make a call through it. Extension Locking The traditional VoIP protocols and phones do not integrate any method to lock and unlock the extension, but our implementations permit the administrator of the system to configure such enhancements. The locking can be made automatically by the system when the extension is idle for certain period of time, or can be triggered by the user dialing to some facility in the system. In the same way, a locked extension can be unlocked when a user is trying to make a call, dialing the password for that extension when the system asks for it. The system permits the configuration of which trunks will check the locking status for the extension, for having some destinations or trunks that can be used by everyone even on locked extensions. This is particularly useful for emergency or intra- company calls. Least Cost Routing The Least Call Routing functionality can be integrated as an extension of the regular Call Routing feature, and allows all the necessary configurations to route calls to preferred trunks or devices, which provides the least cost for that specific destination. Configurations on which two systems on different locations are connected through VoIP trunks, permits to have routing rules completely transparent to the end user, which can route call through the gateways or telephone lines of any on those systems, depending on the destination pattern or number dialed by the user. When congestion is detected on one trunk due to lack of capacity or any kind of error, the system will try handling the call through other routes with higher costs for that particular destination pattern. DISA The Direct Inward System Access feature (DISA), allows remote access to any of the functionalities or facilities in the system through any telephone line connected to the solution. Using this feature the call- in user can dial one of the phones in the system, get access to a DISA facility, dial a required password for authentication, and then receive an access tone IP-PBX 6

7 which permits them to dial an external number or local facility the same way as in a regular extension of the system. The DISA facilities can be programmed in certain categories or context, in order to permit access only to certain services or facilities. GUI Interface All the basic and advanced configurations for the VoIP system and telephony features can be done through our Web- based GUI interface: extension configurations, trunk configuration, routing configuration, etc. As described in the next section, the GUI also incorporates a graphical application to obtain utilization reports for extensions and facilities, based on the automatic CDR generation of our solution. Diagnostic and troubleshooting tools are also available, allowing the administrator to see the real- time status of extensions and trunk, call established, system logs, etc. CDRs and Automatic Call Cost Calculation All calls made or received on the system will generate a Call Detail Record (CDR) that will be stored on an internal database in our system. This call records are generated in real- time, at the very moment the user hangs up the call. These records can be accessed through a section on the GUI, in which the user may select complex filters in order to get only certain type of call records, using parameters such as the date, origin and/or destination of the call. Filtered or unfiltered records can be exported to a delimited plain- text file, or even to an HTML file, for further processing in external application such as Excel. Our system also permits automatic Call Cost calculation based on the parameters entered by the administrator. Our GUI permits to enter patterns and all the parameters that can be used to calculate the cost of each call made through any type of trunk or external telephone line. Mobility Other functionalities or applications on our system are the possibility to permit connection of remote users with IP Phones or Soft- phones. Using the characteristics of Signaling and voice bearing methods of VoIP, teleworking and roaming users can be connected to the solution as if they were physically located in the office on which our system is installed. The VoIP trunking options permit the configuration of remote branches or interconnection with other VoIP devices over the Internet, private WAN networks, or even using VPNs for more security and reliability. Music on Hold For call and hold, queues and IVRs, our platform has a customized Music on Hold facility, which permits the adding of songs and recordings in MP3 or WAV formats, through the administrations web page. Voice Recording Module The Voice Recording module is an add- on to the base IP- PBX module, which can be used to record voice calls made or received by any extension in the system. The recording action can be triggered by the call- in or called user, when they enter in their phone a special key sequence programmed by the administrator, or even automatically for all calls in Call Centers or Support environments. Those calls will be recorded and stored on a digital format (MP3), and can be accessed any time using our Web GUI administration tool. IP-PBX 7

8 Automatic Call Distribution module The Automatic Call Distribution module (ACD) is an add- on to the base IP- PBX module, and allows the configuration of call queues for end user attention for call- centers and support applications. The module allows the configuration of both dynamic or static agents, connected through local or remote extensions. Each attention queue permits the configuration of the announcements parameters, maximum number of waiting calls in the queue, the announcement of the position to the call- in user, and the ringing method and for the available agents. Our ACD module does not required additional license per agent or extension, but only for the number of configured queues. IP-PBX 8

IP PBX SH-500N WWW.HIPERPBX.COM

IP PBX SH-500N WWW.HIPERPBX.COM IP PBX SH-500N COMPANIES THAT WANT TO EXPAND AND IMPROVE THEIR TELEPHONE SYSTEM IP PBX SH-500N The IP PBX SH-500N is designed for companies that want to expand and improve their telephone system, and/or

More information

Crash Course in Asterisk

Crash Course in Asterisk Crash Course in Asterisk Despite its name, Asterisk is no mere footnote to the IP-PBX market. The open source product is one of the most disruptive technologies in the industry. Here s what you need to

More information

FOR COMPANIES THAT WANT TO EXPAND AND IMPROVE THEIR TELEPHONE SYSTEM

FOR COMPANIES THAT WANT TO EXPAND AND IMPROVE THEIR TELEPHONE SYSTEM IP PBX VH-500 FOR COMPANIES THAT WANT TO EXPAND AND IMPROVE THEIR TELEPHONE SYSTEM IP PBX VH-500 The Virtual IP PBX VH-500 is an unified communication system hosted in the cloud, and it's an excellent

More information

LessWires Advanced IP Soft-PBX System

LessWires Advanced IP Soft-PBX System LessWires Advanced IP Soft-PBX System Our IP soft-pbx is a complete communications platform. In addition to having PBX functionality, the system is a soft-switch, a protocol gateway, a media server, and

More information

Overview of Asterisk (*) Jeff Gunther

Overview of Asterisk (*) Jeff Gunther Overview of Asterisk (*) Jeff Gunther Agenda Background Introduction to Asterisk and review the core components of it s architecture. Exploration of Asterisk s telephony and call features. Review some

More information

Telco Depot IP-PBX Software Features

Telco Depot IP-PBX Software Features Telco Depot IP-PBX Software Features Based on the Elastix Asterisk distribution, Telco Depot s entire family of IP-PBX appliances provide all the standard telephone functionality supported by Asterisk

More information

intelligence at the edge of the network www.critical-links.com EdgeBOX V 4.5 VoIP How To

intelligence at the edge of the network www.critical-links.com EdgeBOX V 4.5 VoIP How To intelligence at the edge of the network www.critical-links.com EdgeBOX V 4.5 VoIP HowTo Page 1 Page 2 Introduction to VoIP on the edgebox VoIP (Voice over Internet Protocol) is handled by an open source

More information

Internet Telephony Terminology

Internet Telephony Terminology Internet Telephony Terminology Understanding the business phone system world can be a daunting task to a lay person who just wants a system that serves his or her business needs. The purpose of this paper

More information

IP PBX. SD Card Slot. FXO Ports. PBX WAN port. FXO Ports LED, RED means online

IP PBX. SD Card Slot. FXO Ports. PBX WAN port. FXO Ports LED, RED means online 1 IP PBX SD Card Slot FXO Ports PBX LAN port PBX WAN port FXO Ports LED, RED means online 2 Connect the IP PBX to Your LAN Internet PSTN Router Ethernet Switch FXO Ports 3 Access the PBX s WEB GUI The

More information

Xorcom IP-PBX Software Features

Xorcom IP-PBX Software Features Xorcom IP-PBX Software s Based on the Elastix Asterisk i distribution, Xorcom s entire family of IP-PBX appliances provide all the standard telephone functionality supported by Asterisk at no extra cost,

More information

Chapter 1 - Introduction

Chapter 1 - Introduction Chapter 1 - Introduction Asterisk is revolutionary, reliable, scalable, open source, free software that makes possible powerful enterprise telephone systems. Asterisk systems are in use world-wide, reliably

More information

The IP-Private Branch Exchange (PBX)

The IP-Private Branch Exchange (PBX) + Break Free from Outdated and Vendor License BPX Systems with Asterisk IP PBX Asterisk IP PBXs... The central switching system for phone calls, video calls, email, fax, instant messaging, conferencing

More information

Xorcom CompletePBX Overview

Xorcom CompletePBX Overview Xorcom CompletePBX Overview CompletePBX is a comprehensive, business-grade VoIP telephony system. It is a single product line of varying hardware configurations that are optimized to support the communications

More information

With 360 Cloud VoIP, your company will benefit from more advanced features:

With 360 Cloud VoIP, your company will benefit from more advanced features: Voice over IP (VoIP) has emerged as the new leader in cost-effective standards based communications. 360 Cloud VoIP enables customers have the benefits of an Enterprise PBX for a fraction of the cost of

More information

RT Series IP PBX Products Introduction. All in one telephone system

RT Series IP PBX Products Introduction. All in one telephone system RT Series IP PBX Products Introduction All in one telephone system RT4 Series RT10 Series RT80 Series RT200 Series Real Tone Technologies Co.,Ltd 7014AB, Tianxia IC Industrial Park,Yiyuan Road Shenzhen

More information

ICE 008 IP PBX. 1. Product Information. 1.1. New Mini PBX. 1.2. Features 1.2.1. System Features

ICE 008 IP PBX. 1. Product Information. 1.1. New Mini PBX. 1.2. Features 1.2.1. System Features 1. Product Information 1.1. New Mini PBX ICE 008 IP PBX ICE008 is new generation office communication equipment that delivers traditional PBX (private branch exchange) functions and more with advanced

More information

B rismark. Open Source IP PBX The Future of Telephony. T: +92.21.111199299 W: www.birsmark.com

B rismark. Open Source IP PBX The Future of Telephony. T: +92.21.111199299 W: www.birsmark.com Open Source IP PBX The Future of Telephony What is Asterisk Asterisk is the world s leading open source telephony engine and tool kit. Offering flexibility unheard of in the world of proprietary communications,

More information

8335 Guilford Road Suite H Columbia MD 21046 www.acctelecom.com 410.995.0101 888.226.2216

8335 Guilford Road Suite H Columbia MD 21046 www.acctelecom.com 410.995.0101 888.226.2216 8335 Guilford Road Suite H Columbia MD 21046 www.acctelecom.com 410.995.0101 888.226.2216 VoIP s Group: Auto Attendant Customer Portal Top Level Auto Attendant (Always On) Multiple Top Level Auto Attendants

More information

Hosted Business Class VoIP Features

Hosted Business Class VoIP Features Hosted Business Class VoIP s Customer Portal Web based user interface that allows users to configure their PBX, create call queues and groups, view call detail records and billing information, listen to

More information

Voice Rate Plans. A Call Path + Inbound Phone Number combination is commonly referred to as a Phone Line.

Voice Rate Plans. A Call Path + Inbound Phone Number combination is commonly referred to as a Phone Line. Voice Rate Plans Hosted Telephone Communication Services Call Path (phone line) - $40/month A Call Path allows a single inbound or outbound phone conversation with the outside world to take place. You

More information

Ryan Brown October 9, 2004 The Burgh Live, LLC. Voice over IP using Asterisk (*)

Ryan Brown October 9, 2004 The Burgh Live, LLC. Voice over IP using Asterisk (*) Ryan Brown October 9, 2004 The Burgh Live, LLC Voice over IP using Asterisk (*) What is Asterisk? * (http://www.asterisk.org www.asterisk.org) ) is an Open Source Private Branch Exchange (PBX) and Interactive

More information

Small & Medium Office Business IP PBX UTT-500 series Quick Details

Small & Medium Office Business IP PBX UTT-500 series Quick Details Small & Medium Office Business IP PBX UTT-500 series Quick Details Place of Origin: Guangdong, China (Mainland) Brand Name: Ultrative or OEM Model Number: UTT-500 series Type: VoIP PBX Processor: DualCore

More information

Implementing Cisco IOS Telephony and Unified Communications Express (IITUCX)

Implementing Cisco IOS Telephony and Unified Communications Express (IITUCX) Implementing Cisco IOS Telephony and Unified Communications Express (IITUCX) Course Objectives Explain the benefits and components of a Cisco Unified Communications system Describe how traditional telephony

More information

Implementing Cisco IOS Telephony and Unified Communications Express (IITUCX)

Implementing Cisco IOS Telephony and Unified Communications Express (IITUCX) Implementing Cisco IOS Telephony and Unified Communications Express (IITUCX) Who should attend The primary audience for this course is as follows: Network administrators Network engineers Systems engineers

More information

Auto Attendants. Call Management

Auto Attendants. Call Management Auto Attendants Customer Portal Top Level Auto Attendant (Always On) Multiple Top Level Auto Attendants (Always on) Top Level Auto Attendant (Time Based) Sub-Level Auto Attendants Web based user interface

More information

Asterisk. The Open Source Telephony Application Platform. Creative Innovation Customer Satisfaction Continual Quality

Asterisk. The Open Source Telephony Application Platform. Creative Innovation Customer Satisfaction Continual Quality Asterisk The Open Source Telephony Application Platform Creative Innovation Customer Satisfaction Continual Quality 1 Application Platform? Asterisk is an open source PBX, right? NO! Asterisk is actually

More information

Asterisk: A Non-Technical Overview

Asterisk: A Non-Technical Overview Asterisk: A Non-Technical Overview Nasser K. Manesh nasser@millenigence.com Millenigence, Inc. 5000 Birch St., Suite 8100 Newport Beach, CA 92660 June 2004, Revised December 2004 Executive Summary Asterisk

More information

Hosted VoIP Feature Set

Hosted VoIP Feature Set Hosted VoIP Set AUTO ATTENDANTS Customer Portal Top Level Auto Attendant (Always On) Multiple Top Level Auto Attendants (Always on) Top Level Auto Attendant (Time Based) Sub-Level Auto Attendants Web based

More information

Category: ClearTrunk Hosted PBX Features

Category: ClearTrunk Hosted PBX Features Category: ClearTrunk Hosted PBX s Group: Auto Attendants Customer Portal Top Level Auto Attendant (Always On) Multiple Top Level Auto Attendants (Always on) Top Level Auto Attendant (Time Based) Sub-Level

More information

AUTO ATTENDANTS CALL MANAGEMENT

AUTO ATTENDANTS CALL MANAGEMENT AUTO ATTENDANTS Customer Portal Top Level Auto Attendant (Always On) Multiple Top Level Auto Attendants (Always on) Top Level Auto Attendant (Time Based) Sub-Level Auto Attendants Web based user interface

More information

Internet Telephony PBX System

Internet Telephony PBX System Telephony PBX System System Highlights 20 concurrent calls and up to 100 registers HD voice codec G.722 for perfect voice quality Fax to Email / Email to Fax for Green Office Voicemail to Email for not

More information

MULTI FUNCTION IP PBX V3.6

MULTI FUNCTION IP PBX V3.6 MULTI FUNCTION IP PBX V3.6 Call Forwarding Dialing from any phone, softphone, and X-Voice Web Manager Quick dialing with pre-configured numbers BLF or speed-dial Click&Call from Windows Office (plug-in),

More information

Internet Telephony PBX System

Internet Telephony PBX System Telephony PBX System System Highlights 10 concurrent calls and up to 30 registers HD voice codec G.722 to perfect voice quality Fax to Email / Email to Fax for green office Voicemail to Email for not missing

More information

You da M.A.N. Voice, over IP, over stuff

You da M.A.N. Voice, over IP, over stuff You da M.A.N. Voice, over IP, over stuff Lawrence Stewart Warren Harrop lastewart@swin.edu.au wazz@swin.edu.au Outline Network design & provisioning Network topology & hardware Network applications Security

More information

Asterisk: The Future of Your Phone Service

Asterisk: The Future of Your Phone Service Asterisk: The Future of Your Phone Service What is an Asterisk PBX? Overview Asterisk is an open source / open standards hybrid phone system that uses standard computer hardware and software to unite all

More information

CVOICE Exam Topics Cisco Voice over IP Exam #642-432 7/14/2005

CVOICE Exam Topics Cisco Voice over IP Exam #642-432 7/14/2005 CVOICE Exam Topics Cisco Voice over IP Exam #642-432 7/14/2005 From the Cisco CVOICE 642-432 Exam Topics Voice over IP Technologies Describe the similarities and differences between PSTN and VoIP including

More information

FacetPhone IP-PBX. IP From the Ground Up

FacetPhone IP-PBX. IP From the Ground Up FacetPhone IP-PBX IP From the Ground Up FacetPhone: FacetPhone is a completely new phone system designed for small to medium size businesses. Facet- Phone is an IP-PBX that completely integrates the company

More information

IMPLEMENTING CISCO IOS TELEPHONY AND UNIFIED COMMUNICATIONS EXPRESS (IITUCX)

IMPLEMENTING CISCO IOS TELEPHONY AND UNIFIED COMMUNICATIONS EXPRESS (IITUCX) Temario IMPLEMENTING CISCO IOS TELEPHONY AND UNIFIED COMMUNICATIONS EXPRESS (IITUCX) This course is designed to be the primary training for Cisco Unified Communications Manager Express and Cisco Unity

More information

Welltel IP PBX features. Our Handy a-z guide

Welltel IP PBX features. Our Handy a-z guide Welltel IP PBX features Our Handy a-z guide IP PBX FEATURES our handy A - Z Guide Analogue Support Supports analogue gateways to connect fax machines or credit card machines. ANI Routing Routes calls to

More information

X X X X X. Platinum Edition. Unlimited Extensions. Unlimited Auto Attendants. Unlimited Voicemail Boxes. ACD Features

X X X X X. Platinum Edition. Unlimited Extensions. Unlimited Auto Attendants. Unlimited Voicemail Boxes. ACD Features Feature Name Unlimited Extensions Unlimited Auto Attendants Unlimited Voicemail Boxes ACD Features Feature Description With Evo IP-PB you can add an extension at any time, with no limits and no need to

More information

1 VoIP/PBX Axxess Server

1 VoIP/PBX Axxess Server - 1 1 VoIP/PBX Axxess Server The Axxess Server supports comprehensive Voice Over Internet Protocol network services, which are based on the Open Source Asterisk VoIP software. The Axxess Server VoIP telephony

More information

VoIP Calling Card Multi Level Reseller Support. Support for DID Remaining Balance & Time Play Multi-Lingual IVR Support Instant Call-Connect

VoIP Calling Card Multi Level Reseller Support. Support for DID Remaining Balance & Time Play Multi-Lingual IVR Support Instant Call-Connect VoIP Calling Card Multi Level Reseller Support Support for DID Remaining Balance & Time Play Multi-Lingual IVR Support Instant Call-Connect VoIP Calling Card Overview NextStag's Turnkey VoIP Calling Card

More information

Quick Installation Guide

Quick Installation Guide Quick Installation Guide MegaPBX Version 2.1 Quick Installation Guide v2.1 www.allo.com 2 Table of Contents Initial Setup of MegaPBX... 4 Notification LEDs (On the Front Panel of the Gateway)... 5 Create

More information

FortiVoice. Version 7.00 User Guide

FortiVoice. Version 7.00 User Guide FortiVoice Version 7.00 User Guide FortiVoice Version 7.00 User Guide Revision 2 28 October 2011 Copyright 2011 Fortinet, Inc. All rights reserved. Contents and terms are subject to change by Fortinet

More information

Mediatrix 3000 with Asterisk June 22, 2011

Mediatrix 3000 with Asterisk June 22, 2011 Mediatrix 3000 with Asterisk June 22, 2011 Proprietary 2011 Media5 Corporation Table of Contents Introduction... 3 Network Topology... 3 Equipment Detail... 3 Configuration of the Fax Extension... 4 Configuration

More information

Enterprise Communication Suite

Enterprise Communication Suite Enterprise Communication Suite Media Routes is a Canadian company incorporated in the province of Ontario and having head office in Vancouver, British Columbia, Canada. Media Routes is an in-house developer

More information

Gateways and Their Roles

Gateways and Their Roles Gateways and Their Roles Understanding Gateways This topic describes the role of voice gateways and their application when connecting VoIP to traditional PSTN and telephony equipment. Analog vs. Digital

More information

Using Asterisk with Odin s OTX Boards

Using Asterisk with Odin s OTX Boards Using Asterisk with Odin s OTX Boards Table of Contents: Abstract...1 Overview...1 Features...2 Conclusion...5 About Odin TeleSystems Inc...5 HeadQuarters:...6 Abstract Odin TeleSystems supports corporate

More information

Management Summary for Unified Communications IP PBX

Management Summary for Unified Communications IP PBX Management Summary for Unified Communications IP PBX Prepared By for YOU of General: The Unified Communication Internet Protocol Private Branch Exchange (UCIPPBX) is a fully realised 3 rd generation office

More information

Internet Telephony PBX System. IPX-300 Series. Quick Installation Guide

Internet Telephony PBX System. IPX-300 Series. Quick Installation Guide Internet Telephony PBX System IPX-300 Series Quick Installation Guide Overview PLANET IPX-300/IPX-300W IP PBX telephony systems ( IP PBX in the following term) are designed and optimized for the small

More information

Asterisk & ENUM. Extending the Open Source PBX. Michael Haberler, IPA Otmar Lendl, nic.at

Asterisk & ENUM. Extending the Open Source PBX. Michael Haberler, IPA Otmar Lendl, nic.at Asterisk & ENUM Extending the Open Source PBX Michael Haberler, IPA Otmar Lendl, nic.at Why a ENUM-enable a PBX? your PBX doubles as an IP/PSTN gateway for your existing numbers becomes a dual contact

More information

WHY IP-PBX SYSTEMS ARE GOOD FOR BUSINESS

WHY IP-PBX SYSTEMS ARE GOOD FOR BUSINESS Position Paper AN INTRODUCTION TO NETWORK TELEPHONY WHY IP-PBX SYSTEMS ARE GOOD FOR BUSINESS www.techknowpartners.com Position Paper AN INTRODUCTION TO NETWORK TELEPHONY WHY IP-PBX SYSTEMS ARE GOOD FOR

More information

Introducing Cisco Voice and Unified Communications Administration Volume 1

Introducing Cisco Voice and Unified Communications Administration Volume 1 Introducing Cisco Voice and Unified Communications Administration Volume 1 Course Introduction Overview Learner Skills and Knowledge Course Goal and Course Flow Additional Cisco Glossary of Terms Your

More information

Contents. Specialty Answering Service. All rights reserved.

Contents. Specialty Answering Service. All rights reserved. Contents 1 Introduction... 2 2 PBX... 3 3 IP PBX... 4 3.1 How It Works... 4 3.2 Functions of IP PBX... 5 3.3 Benefits of IP PBX... 5 4 Evolution of IP PBX... 6 4.1 Fuelling Factors... 6 4.1.1 Demands from

More information

Evolution PBX User Guide for SIP Generic Devices

Evolution PBX User Guide for SIP Generic Devices Evolution PBX User Guide for SIP Generic Devices Table of contents Introduction... 1 Voicemail... Using Voicemail... Voicemail Menu... Voicemail to Email... 3 Voicemail Web Interface... 4 Find Me Rules...

More information

PBXact/PBXtended Features. Schmooze Com Inc. Copyright 2011 Schmooze Communications. All Rights Reserved.

PBXact/PBXtended Features. Schmooze Com Inc. Copyright 2011 Schmooze Communications. All Rights Reserved. PBXact/PBXtended Features Schmooze Com Inc. Copyright 2011 Schmooze Communications. All Rights Reserved. Standard Features Unlimited Extensions Each employee can have their own extension, regardless of

More information

IP-PBX Quick Start Guide

IP-PBX Quick Start Guide IP-PBX Quick Start Guide Introduce... 3 Configure and set up the IP-PBX... 4 How to change the IP address... 7 Set up extensions and make internal calls... 8 How to make calls via the FXO port... 10 How

More information

GMSVoIP s PBX. Hosted model, running on provider s server, features rich PBX plus Class 5 broadband phone services

GMSVoIP s PBX. Hosted model, running on provider s server, features rich PBX plus Class 5 broadband phone services GMSVoIP s PBX Hosted model, running on provider s server, features rich PBX plus Class 5 broadband phone services web, cross-platform management (flash) compatible with SIP equipment, IP phones, FXO/FXS

More information

Cisco Small Business Unified Communications 300 Series

Cisco Small Business Unified Communications 300 Series Cisco Small Business Unified Communications 300 Series Feature Reference Guide January 2011 Introduction The Cisco Small Business Unified Communications 300 Series is a cost-effective, fully featured unified

More information

The following is a list of the features available with the managed Intersoft IP Telephony Services.

The following is a list of the features available with the managed Intersoft IP Telephony Services. The following is a list of the features available with the managed Intersoft IP Telephony Services. Call Forwarding When you are not at your desk, be sure not to miss important calls. Forward call to another

More information

Com.X1 the Complete Telephony Solution in a Box

Com.X1 the Complete Telephony Solution in a Box Com.X1 is both a flexible and feature-rich Hybrid-PBX and IP-Gateway solution in a single 1U box. Com.X1 provides a scalable and powerfull telephony solution for small to medium installations. Features

More information

Quick Start Guide v1.0

Quick Start Guide v1.0 Quick Start Guide v1.0 Table of contents : 01. Quick Start Guide...03 O2. Configuring your VoIPOffice appliance...14 03. Adding a VoIPtalk trunk...21 04. Configuring UADs for use with VoIPOffice...25 05.

More information

Building Enterprise-Ready Telephony Systems with sipxecs 4.0

Building Enterprise-Ready Telephony Systems with sipxecs 4.0 Building Enterprise-Ready Telephony Systems with sipxecs 4.0 Leveraging open communications system source VoIP for a rock-solid Michael W. Picher - BIRMINGHAM MUMBAI Preface 1 Chapter 1: Introduction to

More information

VoIPOffice. VoIPOffice Hosted Edition provides advanced features such as Unified Messaging, Automatic Call Distribution,

VoIPOffice. VoIPOffice Hosted Edition provides advanced features such as Unified Messaging, Automatic Call Distribution, Telappliant Hosted Edition is the next generation call management solution providing ultimate flexibility and features, all via a high speed Internet connection. Hosted Edition provides all of the benefits

More information

Internet Telephony PBX System

Internet Telephony PBX System Internet Telephony PBX System T1/E1 Gateway With IP PBX Application Copyright PLANET Technology Corporation. All rights reserved. Case 35: With IP PBX Application Head Office E1 PABX interconnect with

More information

8 Port Modular IP PBX Solution 8 Port IP PBX + SIP Gateway System IPG-80XG

8 Port Modular IP PBX Solution 8 Port IP PBX + SIP Gateway System IPG-80XG 8 Port IP Modular PBX + SIP PBX Gateway Solution System The IPG-80XG SIP IPPBX is a feature rich IP PBX offering PBX services and VoIP Telephony Management in one device. It can support a telephone network

More information

The 3CXIPPBX Tutorial

The 3CXIPPBX Tutorial The 3CXIPPBX Tutorial Develop a fully functional, low cost, phone system using 3CX professional PBX Matthew M. Landis Robert A. Lloyd «- PUBLISHING -J BIRMINGHAM - MUMBAI Preface 1 Chapter 1: Getting Started

More information

Main characteristics. System

Main characteristics. System VoipSwitch is a software platform allowing for rapid VoIP services roll-out. It contains all necessary elements required in successful implementation of various VoIP services. Our customers can make money

More information

Internet Telephony PBX System

Internet Telephony PBX System Internet Telephony PBX System System Highlights 20 concurrent calls and up to 100 registers HD voice codec G.722 for perfect voice quality Fax to Email / Email to Fax for Green Office Voicemail to Email

More information

Asterisk PBX Features

Asterisk PBX Features Asterisk PBX Features Automated Attendant Allows callers to be automatically transferred to a user s extension without the intervention of a receptionist. Some businesses use the PBX telephone system to

More information

Device SIP Trunking Administrator Manual

Device SIP Trunking Administrator Manual Table of Contents Device SIP Trunking Administrator Manual Version 20090401 Table of Contents... 1 Your SIP Trunking Service... 2 Terminology and Definitions... 2 PBX, IP-PBX or Key System... 2 Multi-port

More information

Configuring Positron s V114 as a VoIP gateway for a 3cx system

Configuring Positron s V114 as a VoIP gateway for a 3cx system Assumptions: Configuring Positron s V114 as a VoIP gateway for a 3cx system The IP address of the V114 is 192.168.1.2 The IP address of the 3CX PBX System is 192.168.1.110 3CX already has some IP phones

More information

EP5xx Series IP PBX. 1.1 Overview

EP5xx Series IP PBX. 1.1 Overview 1.1 Overview The EP5xx Series IP PBX is an embedded Voice over IP (VoIP) Server with Session Initiation Protocol (SIP) to provide IP extension phone connection for global virtual office of small-to-medium

More information

Integrating VoIP Phones and IP PBX s with VidyoGateway

Integrating VoIP Phones and IP PBX s with VidyoGateway Integrating VoIP Phones and IP PBX s with VidyoGateway Updated February 2011 INDEX: I. ABSTRACT.1 II. III. IV. VIDYOGATEWAY OVERVIEW.. 1 NETWORK TOPOLOGIES AND DEFINITIONS...2 CONNECTING TO VIDYOCONFERENCES

More information

Grandstream Networks, Inc. UCM6510 Basic Configuration Guide

Grandstream Networks, Inc. UCM6510 Basic Configuration Guide Grandstream Networks, Inc. UCM6510 Basic Configuration Guide Index Table of Contents OVERVIEW... 4 SETUP ENVIRONMENT... 5 QUICK INSTALLATION... 6 CONNECT UCM6510... 6 ACCESS UCM6510 WEB INTERFACE... 6

More information

EPYGI QX IP PBXs & GATEWAYS

EPYGI QX IP PBXs & GATEWAYS EPYGI QX IP PBXs & GATEWAYS Epygi QX IP PBXs This IP PBX is designed for offices of up to 50 users and supports up to 16 concurrent calls. The QX50 comes with 16 IP devices activated and can scale up to

More information

Com.X2 Intelligent Branch Exchange

Com.X2 Intelligent Branch Exchange Com.X2 provides a flexible and feature-rich Hybrid-PBX and IP-Gateway solution. Com.X2 provides a scalable and powerful telephony solution for the Enterprise user. Features 4U wall-mount unit Seamless

More information

IPPBX IP2G4A User Manual

IPPBX IP2G4A User Manual For Firmware Version: V3.0 2013-12-11 Contents Contents... 1 1. Introduction... 5 2. Connection and Change IP Address of IPPBX... 6 2.1 Connection... 6 2.2 WAN Settings... 8 2.3 LAN Settings... 8 2.4 DHCP

More information

Ipiphony Phone System. User Manual. 1 P a g e

Ipiphony Phone System. User Manual. 1 P a g e Ipiphony Phone System User Manual 1 P a g e About this Guide This guide explains how to use the basic features of your new Aastra phones. Not all features listed are available by default. Contact your

More information

The Protel PBX Line. Converged Communications for Business. www.nexmatrix.com. Green Solutions

The Protel PBX Line. Converged Communications for Business. www.nexmatrix.com. Green Solutions The Protel PBX Line Converged Communications for Business Green Solutions www.nexmatrix.com Your employees are your most valuable assets The Protel PBX makes them more productive! Why choose the Protel

More information

EPYGI QX IP PBXs & GATEWAYS

EPYGI QX IP PBXs & GATEWAYS EPYGI QX IP PBXs & GATEWAYS Epygi QX IP PBXs This IP PBX is designed for offices of up to 50 users and supports up to 16 concurrent calls. The QX50 comes with 16 IP devices activated and can scale up to

More information

Business. Business. Bicom SYSTEMS. e d i t i o n. PBXware... Advanced Simplicity. PBXware Business Edition

Business. Business. Bicom SYSTEMS. e d i t i o n. PBXware... Advanced Simplicity. PBXware Business Edition ... Advanced Simplicity Edition Edition provides the business class with features that meet today s demanding communications needs that all businesses face. e d i t i o n In addition to the standard features

More information

Introduction to VoIP Technology

Introduction to VoIP Technology Lesson 1 Abstract Introduction to VoIP Technology 2012. 01. 06. This first lesson of contains the basic knowledge about the terms and processes concerning the Voice over IP technology. The main goal of

More information

Analog Telephone Adapter Network settings via Keypad commands:

Analog Telephone Adapter Network settings via Keypad commands: Analog Telephone Adapter Network settings via Keypad commands: The ATA series phone adapters (VIP-156/VIP-156PE/VIP-157/VIP-157S) support telephone keypad configurations, please connect analog telephone

More information

ZyXEL IP PBX Support Note. ZyXEL IP PBX (X2002) VoIP. Support Notes

ZyXEL IP PBX Support Note. ZyXEL IP PBX (X2002) VoIP. Support Notes ZyXEL IP PBX (X2002) VoIP Support Notes Version 1.00 October 2008 1 Contents Overview ZyXEL IP PBX Support Note 1. How to manage and maintain your IPPBX?...3 1.1 Firmware Upgrade..3 1.2 Backing up your

More information

Dramatically simplifying voice and data networking. IVR Editor HOW-TO Guide

Dramatically simplifying voice and data networking. IVR Editor HOW-TO Guide Dramatically simplifying voice and data networking IVR Editor HOW-TO Guide 2 edgebox How-To Guide IVR Editor HOW-TO Guide Table of Contents Introduction... 3 IVR...3 The edgebox IVR Editor...3 Understanding

More information

KISUMU LAW COURTS: SPECIFICATIONS FOR A UNIFIED COMMUNICATION SYSTEM / VOICE OVER INTERNET PROTOCOL (VOIP) SOLUTION. Page 54 of 60

KISUMU LAW COURTS: SPECIFICATIONS FOR A UNIFIED COMMUNICATION SYSTEM / VOICE OVER INTERNET PROTOCOL (VOIP) SOLUTION. Page 54 of 60 SPECIFICATIONS FOR A UNIFIED COMMUNICATION SYSTEM / VOICE OVER INTERNET PROTOCOL (VOIP) SOLUTION Page 54 of 60 UNIFIED COMMUNICATION SYSTEM (VOIP) PROPOSAL FOR KISUMU JUDICIARY COURTS. 1.0 PARTICULARS

More information

The Telecom Terminal Solution

The Telecom Terminal Solution The Telecom Terminal Solution We are one of the worldwide leading telecom solution providers for more than 20 years. Based in Hong Kong, we have a strong engineering and marketing team, backed up by a

More information

VoIP and IP Telephony @ IT Tralee

VoIP and IP Telephony @ IT Tralee VoIP and IP Telephony @ IT Tralee chris.bradshaw@staff.ittralee.ie Presentation outline: Basic overview of IP telephony and technology Detailed overview of VoIP @ IT Tralee deployment How IPT has benefited

More information

TXI Telephony Product Book 2012 2012

TXI Telephony Product Book 2012 2012 TXI Telephony Product Book 2012 2012 PRICING, HOW TO This section details the common pricing scenarios for the following: Receptionist Call Centre SIP Trunking Fax to Email Messaging Receptionist: Receptionist

More information

IP Telephony with Asterisk. Sunday A. Folayan

IP Telephony with Asterisk. Sunday A. Folayan IP Telephony with Asterisk Sunday A. Folayan There lived the PSTN. A few years ago, everyone struggled to convert data (IP) into sound, and move it over the Public Switched Telephone Network (PSTN) infrastructure

More information

Introducing hosted telephony from Foehn

Introducing hosted telephony from Foehn Hosted Telephony Introducing hosted telephony from Foehn Whether you are a start up wanting to appear like an established, professional company or an established company looking to reduce operational budgets

More information

Manual. ABTO Software

Manual. ABTO Software Manual July, 2011 Flash SIP SDK Manual ABTO Software TABLE OF CONTENTS INTRODUCTION... 3 TECHNICAL BACKGROUND... 6 QUICK START GUIDE... 7 FEATURES OF FLASH SIP SDK... 10 2 INTRODUCTION Trends indicate

More information

How to Build a Simple Virtual Office PBX System Using TekSIP and TekIVR

How to Build a Simple Virtual Office PBX System Using TekSIP and TekIVR How to Build a Simple Virtual Office PBX System Using TekSIP and TekIVR This document explains how to build a simple virtual office PBX system using TekSIP and TekIVR. In this example following components

More information

Configurator Administrators Guide

Configurator Administrators Guide Configurator Administrators Guide Table of Contents 1 Introduction and Definitions...1 2 Users...5 2.1 Users...5 2.1.1 Viewing Users...5 2.1.2 Adding a User...5 2.1.3 Editing a User...7 2.1.4 Add User

More information

Peer-to-Peer SIP Mode with FXS and FXO Gateways

Peer-to-Peer SIP Mode with FXS and FXO Gateways Peer-to-Peer SIP Mode with FXS and FXO Gateways New Rock s SIP based VoIP gateways with FXS and FXO ports support peer-to-peer mode which has many applications in deploying enterprise multi-site telephone

More information

Configuration Notes 0217

Configuration Notes 0217 PBX Remote Line Extension using Mediatrix 1104 and 1204 Introduction... 2 Application Scenario... 2 Running the Unit Manager Network (UMN) Software... 3 Configuring the Mediatrix 1104... 6 Configuring

More information

MEGAPBX. User Manual

MEGAPBX. User Manual Allo.com MEGAPBX ( IP Only ) User Manual Version 2.0 2 Table of Contents 1. Introduction... 6 1.1 Typical setup of MegaPBX... 7 2. Getting Started With the MegaPBX... 8 2.1 Hardware Setup... 8 2.2 Access

More information

Digium and Switchvox It s More than a Phone System It s a Better Way to Communicate

Digium and Switchvox It s More than a Phone System It s a Better Way to Communicate Digium and Switchvox It s More than a Phone System It s a Better Way to Communicate Who is Digium? Digium is the Developer and Maintainer of Asterisk, the world s most widely deployed Open Source Communications

More information

Implementing Cisco Collaboration Devices CICD v1.0; 5 Days; Instructor-led

Implementing Cisco Collaboration Devices CICD v1.0; 5 Days; Instructor-led Implementing Cisco Collaboration Devices CICD v1.0; 5 Days; Instructor-led Course Description Implementing Cisco Collaboration Devices (CICD v1.0) is an extended hours 5-day course focusing on providing

More information