CUSTOMER CONFIGURATION AUTO ATTENDANT ADMINISTRATOR S GUIDE
|
|
- Mercy Banks
- 8 years ago
- Views:
Transcription
1 CUSTOMER CONFIGURATION AUTO ATTENDANT ADMINISTRATOR S GUIDE Primus Business Services AAAG
2 Table of Contents Overview... 3 What is an Auto Attendant?... 3 Features... 4 Options... 6 Global Options... 6 Business and After Hours Options
3 Overview What is an Auto Attendant? An auto-attendant (or automated attendant) is a term commonly used in telephony to describe a voice menu system that allows callers to be transferred to an extension without going through a telephone operator or receptionist. The auto-attendant is also known as a digital or virtual receptionist. The Primus Auto Attendant allows you to processes your incoming phone calls by allowing callers to self direct their call to the options presented using a pre-recorded greeting. Your Auto Attendant can be used as a virtual receptionist, allowing callers to navigate your phone system or as an overflow and after-hours tool so that incoming calls are handed promptly and properly. By linking several Auto Attendants together you can create very complex call flows to support almost every business case. Because Auto Attendants can be linked together to create complex call flows it is often helpful to have an idea of how you would like to greet callers and the flow you would like calls to take before beginning to configure your Auto Attendants. This document will help outline the initial setup, configuration, and various options available. For more advanced configurations please contact the Primus Technical Support team. 3
4 Features Each Auto Attendant allows you to map pre-defined digits (0-9, *, and #) to dial any phone number or extension within your organization. In cases where complex auto attendants are required keys can also be mapped to other auto attendants giving you the ability to build multi-level IVR menus. The Auto Attendant also has two modes Business Hours and After Hours, allowing you to configure a different greeting and menu options for when your business is closed. The configuration of time based routing is explained in the Global Options section below. In addition to the above, each Auto Attendant provides the following functions that can be mapped to a key: Operator Dialing The caller presses a pre-defined key to reach an operator. When this option is used your callers will hear Please wait while your call is transferred to the operator and the call is transferred. The option designated as Transfer to Operator is the destination for any caller who fails to select an option within 10 seconds after the greeting has finished. If no operator is indicated, the call will be disconnected at that time. Only an option can be designated for the Transfer to Operator function per Auto Attendant. Name Dialing The caller spells the name of the intended party, using the numerical keypad. Upon identifying a unique match, the caller is played the name of the called party and is then transferred. There are two options for how dial by name entries are matched to your organization LastName + FirstName or LastName + FirstName and FirstName + LastName. It is important to note that the name in the directory will be based on your user s caller ID settings, not their account name (i.e., Jennifer s outbound caller ID reads Accounting Dept rather than Jennifer Reed ; Dept is what will be used for her last name lookup). Extension Dialing The caller enters the extension of the intended party through the numerical keypad. Upon collecting the full extension, the caller is played the name of the called party, and is then transferred. 4
5 Transferring Calls The auto attendant allows you to define a key that will transfer the caller to an internal phone number or extension. When using the transfer feature the Auto Attendant has two options Transfer With Prompt and Transfer Without Prompt. The key difference between the two options is that when Transfer with Prompt is used callers will hear Please wait while your call is transferred before the transfer. Repeat Menu 4 This option allows the caller to repeat the Auto Attendant greeting. Exit This option allows the caller to end the call and hang up. After selecting this option the caller will hear Thank your for calling before the call is released. 5
6 Options The auto attendant has several options you can configure to customize how it operates. Global Options The Global Options of the Auto Attendant are configured inside the Profile / Options tab of the Primus Voice Portal. Business Hours & Holiday Hours If your business is not open 24/7 you can create a business hours schedule in the Schedule and Events section of the portal. Once a time schedule that defines your hours of operations has been created, it can be applied as a time schedule to your Auto Attendant. Outside business hours, callers hear the after-hours greeting and dialing options. You can also define a holiday schedule for days your business is closed. On a scheduled holiday callers hear the after-hours greeting and dialing options. Time Zone This option lets you specify the time zone in which you want this auto attendant and connected hours of operation to operate. Language The language option lets you choose the language in which any system generated prompts are played back to the calling party in. System generated prompts include things such as dial by name or transfer with prompt where the system will play back the message in the selected language. Name Dialing Scope This option allows you configure how the dial by name option works. By default, the system works by LastName, Firstname, so if a caller was looking for John Smith they would select the option for dial by name and then start dialing 764 (SMI) until the system found a unique match for John Smith at which time the caller is played the name of the matched person (John Smith) and is then transferred. If you want people to be able to search by first name as well you can select the option for Last, First or First, Last which will attempt to match the callers input to ether John Smith or Smith, John. Note that enabling the option for Last, First or First, Last may result in callers having to dial more digits before they match someone within your organization due to potential increase in the number of matches. Business and After Hours Options 6
7 For each menu in the Auto Attendant (Business Hours and After Hours) there are several options you can set in addition to mapping digits to extensions or function. Immediate Extension Dialing By enabling the Extension Dialing option for an auto attendant, you give callers the ability to dial any extension in your organization from the auto attendant without selecting any additional options. If your organization utilizes extensions it is suggested you turn this option on for your main auto attendant to make it easier for outside callers to reach people. Greeting By default, the system will play a Default Greeting. When the default greeting is selected callers hear a greeting similar to the following: Welcome. Your call is being answered by an automated attendant. If you know your party's extension, press 1. To use our automated name directory, press 2. If you would like to speak with an operator, press 0. Thank you for calling. If you also have the Extension Dialing option selected then the default greeting will follow the greeting above with: If you know the extension of the party you are trying to reach, dial it now Since the default greeting is a generic system recording and does not include your company name, you also have the option to select a Custom greeting and upload an audio file to be used. There are two options for customizing this greeting uploading a file from your PC or recording a greeting from your phone. Uploading a Custom Audio File When uploading a custom audio file, the following file format should be used: CCITT u-law or A-Law khz 8 bit Mono.WAV file type Note that the maximum audio length for Auto Attendant greetings is 5 minutes. In the web portal select Choose File, give your file a description, such as Main Menu, and then select upload. Recording an Auto Attendant Greeting from your phone Before you can record an auto attendant greeting from your phone, you need to assign a numeric password to the voice portal. To do this, navigate to the Voice Portal section of the Admin Settings. From this page enter a 7
8 new numeric password under Reset Administrator Password and click Save. Make note of the extension assigned to the voice portal as you will need it in the next step. Once a password has been set, you can dial your voice portal which has a default extension of You can verify the number for your voice portal by selecting Voice Portal under Admin Settings inside the portal. If you have voic assigned to the line you are calling the voice portal from you will hear a prompt to enter your password. Press * to skip this prompt and exit to the voice portal main menu. From this menu re-enter the extension of your voice portal (example 1999) and the password you set above. You will now be able to record the business and after hours greetings for your auto attendants by following the prompts. Key Mappings You can define a menu option for each numeric key, one for the * key and one for the # key. To add a key mapping, press Add new key, select the key number/symbol, provide a description of what this key will do, then select an action from the drop-down lists in the Action column. Some actions also require you to specify a phone number or extension. The phone number field can also include Feature Access Code prefixes. For example, if you wanted an option that went directly to a user s voic box you could use Feature Access Code *55 before the user s extension. Other valid Feature Access Codes that can be used are Calling Line ID Delivery Blocking Per Call, Calling Line ID Delivery Allowing Per Call, and Direct Voice Mail Transfer. 8
Shaw Business. Auto-Attendant User Guide
Shaw Business Auto-Attendant User Guide Contents Steps to Setup an Auto-Attendant... 3 Plan your Auto-Attendant structure...4 Prepare custom greetings for each menu and sub-menu... 5 Providing Custom greetings
More informationMy Account Quick Start
My Account Quick Start for Verizon Business Digital Voice Service Guide for Office System Administrators Accessing My Account Phone Assignment Defining the User Site Services Auto Attendant Voice Portal
More informationPORTAL. Admin USER GUIDE
PORTAL Admin USER GUIDE Introduction Guide Explanation This guide is to be used as an aid to understand the portal in order to utilize all the functionality that VoIP has to offer. This user guide is split
More informationHosted PBX. Auto Attendant Setup Guide. Auto Attendant. Setup and Maintenance. Hosted PBX 3/11/15
Hosted PBX Auto Attendant Setup Guide Auto Attendant Setup and Maintenance Hosted PBX 3/11/15 TO EDIT YOUR AUTO ATTENDANT: Go to http://portal.hpbx.telepacific.net/ Enter your username and password. Click
More information8x8 Auto Attendant Administrator Guide
8x8 Auto Attendant Administrator Guide Version 2.0, May 2010 Table of Contents Overview...3 Before You Start...4 Initial Set-Up...4 What To Expect...4 How to Call into Your Auto Attendant...4 Primary Auto
More informationGroup Administrator User Guide
Group Administrator User Guide Technology working for you. Welcome to the Hosted Voice Group Administrator User Guide. While Hosted Voice is a fully managed service, there are many tasks you can perform
More informationHow to Configure Auto Attendants
How to Configure Auto Attendants An Auto Attendant is an automated attendant or receptionist that answers the main company phone number; and provides a personalized greeting and menu options to callers.
More informationADMINISTRATOR GUIDE Call Queuing Administrator Guide V 2.0. 8x8 Call Queuing. Administrator Guide. Version 2.0 February 2011
8x8 Call Queuing Administrator Guide Version 2.0 February 2011 Table of Contents Introduction...3 How an 8x8 Call Queue Works...4 Example: Primary and Secondary Queue Extension Group...4 Getting Started...5
More information# $ %&' ( $" )% %! $" )$) %! &%& $'('!
!!" # $ %&' ( $" )% %! $" )$) %! &%& $'('! Contents Anonymous Call Rejection 3 Call Block 3 Call Forward 4 Call Return 5 Call Waiting 5 Caller ID 6 Do Not Disturb 7 Find Me 7 Last Number Redial 8 Selective
More informationSMALL BUSINESS USER GUIDE
SMALL BUSINESS USER GUIDE TABLE OF CONTENTS Anonymous Call Rejection 4 Anywhere 5 Call Block 6 Call Forwarding 7 Call Logs 8 Call Return 8 Call Transfer 8 Call Waiting 9 Caller ID 9 Do Not Disturb 10 Find
More informationOSSmosis Administrator Portal
OSSmosis Administrator Portal USER GUIDE TM 989 Old Eagle School Road Suite 315 Wayne, PA 19087 USA 610.964.8000 www.evolveip.net Release 1.0 Document Version 1.0 Copyright Notice Copyright 2010 Evolve
More informationBUSINESS PHONE USER S MANUAL
Wire your business for success Find great business services inside. BUSINESS PHONE USER S MANUAL INSIDE: - PHONE PLANS - HOW TO ACCESS YOUR FEATURES ONLINE CLICK BUSINESS.CABLEONE.NET TODAY! BUSINESS CARE
More informationVoice Mail with E-Forward Online User Guide
Voice Mail with E-Forward Online User Guide Check voice messages from any phone, your e-mail or online! Discover the ultimate convenience of managing your home and family life using Ponderosa Voice Mail
More informationBusiness Solutions. Page 1
2012 C Page 1 Contents Getting Started emerge Dashboard Login... 3 Main Profile Screen... 5 Group Services... 5 Auto Attendant Overview... 7 Modifying Auto Attendant Settings... 7 Auto Attendant Modify
More informationPhone Routing Stepping Through the Basics
Ng is Phone Routing Stepping Through the Basics Version 2.6 Contents What is Phone Routing?...3 Logging in to your Ifbyphone Account...3 Configuring Different Phone Routing Functions...4 How do I purchase
More informationVoice Portal and Auto Attendant ADMIN GUIDE
Voice Portal and Auto Attendant ADMIN GUIDE Virtual PBX Broadsoft Voice Portal and Auto Attendant ADMIN GUIDE Virtual PBX Broadsoft CONTENTS 1.0 Voice Portal 1 1.1 Overview 1 1.2 Accessing Your Voice Portal
More informationWeb Portal User Guide Easily set up new calling features, or make changes to existing ones through TouchTone's Business VoIP Web Portal.
Web Portal User Guide Easily set up new calling features, or make changes to existing ones through TouchTone's Business VoIP Web Portal. BUSINESS This guide covers: Accessing the Web Portal Setting up
More informationBusiness Phone System Administrator
Vonage Business Phone System Business Phone System Administrator User Guide Contents 1. Introduction 2. Logging into the online Portal 3. Personalising your extensions 4. Call Handling Introduction 5.
More informationBusiness Phone Systems - User Guide Vonage Phone Systems Support
Business Phone Systems - User Guide Vonage Phone Systems Support Call: 0203 021 1800 Email: support@vonagebusiness.co.uk 1 Contents 1. Introduction 2. Making Calls 3. Transferring Calls 4. Logging into
More informationMightyCall Receptionist. Customers s Guide
MightyCall Receptionist Customers s Guide MightyCall Receptionist: Customers s Guide Document version: 5.2.857.0.rev.19012 Copyright 2012 INFRATEL, Inc. This document contains instructions and recommendations
More informationPBX Administrator Guide
DDev8.10 1 PBX Administrator Guide URL for the site is https://hostedpbx.voxnetinc.com/login.php Enter you Username E mail address Enter your Password - Your extension The HOME page opens Here you can
More informationFeatures GUIDE. Getting Started with NewWave BUSINESS ADVANTAGE. NewWave Business Solutions Center Contact us today with any questions! 1.866.460.
Features GUIDE NewWave Business Solutions Center Contact us today with any questions! newwavebusiness.com Getting Started with NewWave BUSINESS ADVANTAGE VIRTUAL FAX To Setup Virtual Fax: 2. Click Settings
More informationCharter Business Hunt Group Administrator Start-up and Quick Reference Guide
Charter Business Hunt Group Administrator Start-up and Quick Reference Guide This guide is designed to help company telephone administrators manage the most common tasks related to initial set-up and on-going
More informationVoiceManager Administrator Guide Release 2.0
VoiceManager Administrator Guide Release 2.0 Cox Communications Policies Terms and Conditions Customer Obligations/911 Disclaimer Refer to item (8) of the Cox Communications Policies, Terms and Conditions,
More informationVirtual Office Phone Service Setup Guide
Setup Guide A guide for the Phone System Administrator Version 7.0, January 2011 Table of Contents Welcome to 8x8 Virtual Office!...3 8x8 Virtual Office Softphone...3 Activate Your 8x8 IP Phones...3 The
More informationHosted PBX Admin and End User Guide
Hosted PBX Admin and End User Guide 3/11/15 CONTENTS Account / Authorization Codes 2 Advanced Hunting 3 Anonymous Call Rejection 3 Anywhere 4 Auto Attendant 5 Call Block 7 Caller ID 7 Call Forwarding 8
More informationAuto Attendant User Guide
This user guide is everything you need to be able to correctly setup your Auto Attendant. This involves setting your time schedules, configuring your Auto Attendant, recording and submitting your greetings,
More informationVersion 2.6. Virtual Receptionist Stepping Through the Basics
Version 2.6 Virtual Receptionist Stepping Through the Basics Contents What is a Virtual Receptionist?...3 About the Documentation...3 Ifbyphone on the Web...3 Setting Up a Virtual Receptionist...4 Logging
More informationOnline Tools. CommPortal ADMIN. Lines. Go to http://myphone.bayring.com/bg
CommPortal ADMIN Go to http://myphone.bayring.com/bg User Name: Your 10-digit telephone number Password: Your voice mail password Lines To view the settings for an individual line, MADN or MLHG pilot number,
More informationAuto Attendant or IVR Setup Guide DigiCloud IP PBX Solution
Auto Attendant or IVR Setup Guide DigiCloud IP PBX Solution Auto Attendant DigiCloud Auto Attendant is a flexible utility designed to greet callers and transfer them either to an existing DigiCloudSwitch
More informationBusiness Voice Feature Guide
Business Voice Feature Guide TABLE OF CONTENTS Account / Authorization Codes 1 Advanced Hunting 2 Anonymous Call Rejection 2 Anywhere 3 Auto Attendant 4 Call Block 6 Caller ID 6 Call Forwarding 7 Call
More informationAuto Attendant User Guide
Auto Attendant User Guide Specifications subject to change without notice. Facilities described may or may not be supported by your network. This documentation refers to software version 14.183 for hardware
More informationVoice. Customer User Guide. Computing. Software. www.daisygroupplc.com. Customer Services: 0844 801 0506
Voice Customer User Guide Computing Software Customer Services: 0844 801 0506 www.daisygroupplc.com Welcome to your new Voice Telephony Service. This guide will help you take full advantage of the many
More informationHosted Voice Business Group Administrator Quick Start Guide
Hosted Voice Business Group Administrator Quick Start Guide 2 Get Started with EarthLink! This easy-to-use guide consists of a series of brief instructions designed to help you configure your new service.
More informationContents. Page. Page 2
C 2012 Contents Recording an Auto Attendant Greeting... 3 Auto Attendant Overview... 3 To Record or Change an Auto Attendant Greeting... 3 From any IP phone in Company Network... 3 Business Hour Menu...
More informationPhone & Voicemail Instructions
General Phone Tips To transfer a call to another line: 1. Press the Conf button 2. Dial the extension you wish to conference 3. Wait for the person to answer 4. Press Conf again to connect the two calls
More informationDigital Voice Services Business User Guide
Digital Voice Services Business User Guide 2 P a g e * Feature Access Codes *11 Broadworks Anywhere (pulling call to alternate phone) *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call
More informationGCI VOICE. Auto-Attendant Voicemail User Interface Onboarding Guide. gci.com/business 08.17.15
GCI VOICE Auto-Attendant Voicemail User Interface Onboarding Guide gci.com/business 08.17.15 2 Note: Please do not attempt to setup or change your Auto-Attendant feature by calling in to the MediaBox.
More informationVirtual Phone System User Guide v4.7
Virtual Phone System User Guide v4.7 169 Saxony Road, Suite 212 Encinitas, CA 92024 Phone & Fax: (800) 477-1477 Welcome! Thank you for choosing FreedomVoice. This User Guide is designed to help you understand
More informationVoIP Aastra 6739i User Guide
VoIP Aastra 6739i User Guide University of Calgary Network Services Contents Voicemail... 3 Access: From your office... 3 Access: From any phone... 3 Voice Mail Options... 3 Access: Internet... 5 Calling
More informationHow To Use Freedomvoice On A Cell Phone Or Landline Phone On A Pc Or Mac Or Ipad Or Ipa Or Ipo Or Ipod Or Ipode Or Ipro Or Ipor Or Ipore Or Ipoe Or Ipob Or
Virtual Phone System User Guide v5.4 169 Saxony Road, Suite 212 Encinitas, CA 92024 Phone & Fax: (800) 477-1477 Welcome! Thank you for choosing FreedomVoice. This User Guide is designed to help you understand
More informationvpbx Configuration Guide
vpbx Configuration Guide What is vpbx? vpbx is the Netelip virtual PBX that will allow you to admin and automate your incoming calls in an easy and autonomous way. This first vpbx version will increase
More informationFeature Reference. Features: Call Forwarding Call Waiting Conference Calling Outbound Caller ID Block Last Call Return VoiceMail
Feature Reference This document will provide you with information on and how to use the following features of your phone service with Standard Broadband. Features: Call Forwarding Call Waiting Conference
More informationPersonalizing Your Individual Phone Line Setup For assistance, please call 1-800-453-2251 ext. 102.
Personalizing Your Individual Phone Line Setup For assistance, please call 1-800-453-2251 ext. 102. With these instructions, you will: 1. Record your greeting. 2. Configure your 911 setting. 3. Learn how
More informationNGT Hosted Digital Voice. User Guide
NGT Hosted Digital Voice User Guide December 2009 Getting Started Making Calls Using Your NGT Hosted Digital Voice service Domestic Dial as you normally would. You can also reference your local telephone
More informationRev. 1.0.3. www.telinta.com
Rev. 1.0.3 Copyright Notice Copyright 2014-2015 Telinta Inc. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the
More informationCharter Business Phone Plus Hunt Group Administrator Start-up and Quick Reference Guide. Document Version 1.0
Charter Business Phone Plus Start-up and Quick Document Version 1.0 About this Guide This guide is designed to help company telephone administrators manage the most common tasks related to initial set-up
More informationContents How do I gain access to the Horizon website... 2 Logging in as the Administrator... 2 How do I customise my Dashboard?...
Contents How do I gain access to the Horizon website... 2 Logging in as the Administrator... 2 How do I customise my Dashboard?... 2 How do I setup the Horizon GUI?... 3 How do I setup the Company Administration?...
More informationXpressions Web Assistant
Xpressions Web Assistant Accessing your voicemail via the web Information Technology Services Outreach and Distance Learning Technologies 1 Copyright 2014 KSU Department of Information Technology Services
More information1. Login to www.ifbyphone.com with your User ID and password. Select Virtual Receptionist from the Basic Services tab.
Virtual Receptionist Virtual Receptionist is a hosted PBX auto attendant service with intelligent routing that automatically greets and routes phone calls based on your office schedule. It gives your company
More informationUsing Your 8x8 Conference Bridge Administrator Guide
Administrator Guide Version 1.3, March 2014 The Champion For Business Communications Table of Contents Getting the Most Out of Your 8x8 Conference Bridge...3 8x8 Conference Bridge Features...3 Setting
More informationCISCO IP PHONE 6945 Series User Guide
CISCO IP PHONE 6945 Series User Guide Notes Page 15 VOICE MAIL Setting up Voice Mail for the First Time: Press the messages key on your phone. Follow the recorded instruction to record your name, record
More informationCustomer Self Care Handbook
1 Advanced Digital Telephone Systems Customer Self Care Handbook Contents: Accessing your Self Care Pages 2 Logging In 2 Enter / Change your personal information 3 Exploring the home Page 4 Checking your
More informationInSciTek Microsystems 635 Cross Keys Park Fairport, NY 14450 585-421-3850. Using the Auto Attendant
InSciTek Microsystems 635 Cross Keys Park Fairport, NY 14450 585-421-3850 Using the Auto Attendant Table of Contents Auto Attendant... 1 How to Configure the Auto Attendant... 2 How to Assign the Auto
More informationVIRTUAL RECEPTIONIST OVERVIEW. Cbeyond Virtual Receptionist Offers:
VIRTUAL RECEPTIONIST OVERVIEW Cbeyond Virtual Receptionist Offers: MENU SETUP: Use Virtual Receptionist to create different main menus for when your company is open or closed. With Cbeyond's preconfigured
More informationAuto Attendant Setup & Operation
SCS 4.0 Auto Attendant Setup & Operation Task Based Guide Copyright 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document
More informationone Managing your PBX Administrator ACCESSING YOUR PBX ACCOUNT CHECKING ACCOUNT ACTIVITY
one Managing your PBX Administrator ACCESSING YOUR PBX ACCOUNT Navigate to https://portal.priorityonenet.com/ and log in to the PriorityOne portal account. If you would like your web browser to keep you
More informationUM8000 MAIL USER GUIDE
UM8000 MAIL USER GUIDE INT-2076 (UNIV) Issue 1.0 INTRODUCTION Welcome to UM8000 Mail User Guide. The UM8000 Mail is a simple yet powerful voice messaging system that can greet your callers and record your
More informationGetting Started. Getting Started with Time Warner Cable Business Class. Voice Manager. A Guide for Administrators and Users
Getting Started Getting Started with Time Warner Cable Business Class Voice Manager A Guide for Administrators and Users Table of Contents Table of Contents... 2 How to Use This Guide... 3 Administrators...
More informationitelecenter Virtual PBX Extension User Guide
itelecenter Virtual PBX Extension User Guide Version 13 October 2011 COANetwork 2011 itelecenter Virtual PBX Extension User s Manual A Virtual PBX Extension can be set up for you by your itelecenter Administrator.
More informationAuto Attendant User Guide
User Guide v.1 A device which answers callers with a digital recording and allows the callers to route themselves to a person, department listing or information mailbox. An automated attendant avoids the
More informationmanagedip Hosted TDS Table of Contents Call Center Administrator Guide
Table of Contents Setting up a Call Center Enterprise Settings... 1 Call Center Settings... 6 Agent Settings... 9 Assigning Users... 10 Call Center Features... 11 Directory Number Hunting... 12 Announcements
More informationZed One Hosted VoIP Telephony User Guide. A document to provide end user guidance on enterprise-class Hosted VoIP Telephony solution.
Zed One Hosted VoIP Telephony User Guide A document to provide end user guidance on enterprise-class Hosted VoIP Telephony solution. Contents Unity Desktop Client Quick Start User Guide... 3 Broadworks
More informationSECURITY SYSTEM MANAGEMENT SOFTWARE FOR WINDOWS. Quick Start Instructions
TM SECURITY SYSTEM MANAGEMENT SOFTWARE FOR WINDOWS Quick Start Instructions Introduction WinLoad for Windows was developed to simplify and speed up the task of programming Paradox control panels. Remote
More informationVoicemail. Advanced User s Guide. Version 2.0
Advanced User s Guide Version 2.0 Contents Introduction to the Documentation... 3 About the Documentation... 3 Ifbyphone on the Web... 3 Logging in to your ifbyphone Account... 3 Setting Up a Voice Mailbox...
More information8x8 Virtual Office Mobile User Guide for ios
8x8 User Guide for ios Works with iphone, ipad and ipod Touch Version 3.0, August 2012 The Champion For Business Communications Table of Contents Introduction...3 Features...3 Technical Requirements...4
More informationCharter Business Phone Individual Voicemail Quick Reference Guide
Charter Business Phone Individual Voicemail Quick Reference Guide This guide is designed to help individual phone line users manage the most common tasks related to initial set-up and on-going use of an
More informationElectra Elite and InfoSet are registered trademarks of NEC America, Inc.
reserves the right to change the specifications, functions, or features, at any time, without notice. has prepared this document for the use by its employees and customers. The information contained herein
More informationTable of Contents INTRODUCTION... 5 ADMINISTRATION... 6 MANAGING ACD GROUPS... 8
WorldSmart ACD Help Table of Contents INTRODUCTION... 5 OVERVIEW... 5 WHO CAN CREATE AND MANAGE ACD... 5 ADMINISTRATION... 6 CREATING A NEW GROUP... 6 ASSIGN PHONE NUMBER... 7 MANAGING ACD GROUPS... 8
More informationFibernetics Digital PBX Training Manual
Fibernetics Digital PBX Training Manual Logging into the PBX Configuration Facility To login, perform the following steps: 1 In the address field of your web browser, enter the uniform resource locater
More information3CX PBX v12.5. SIP Trunking using the Optimum Business Sip Trunk Adaptor and the 3CX PBX v12.5
SIP Trunking using the Optimum Business Sip Trunk Adaptor and the 3CX PBX v12.5 Table of Contents 1. Overview 3 2. Prerequisites 3 3. PBX Configuration 3 4. Creating Extensions 4 5. VoIP Provider Setup
More informationDigital Voice Services Residential User Guide
Digital Voice Services Residential User Guide 2 P a g e * Feature Access Codes *11 Broadworks Anywhere (pulling call to alternate phone) *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call
More informationQuick Start Guide v1.0
Quick Start Guide v1.0 Table of contents : 01. Quick Start Guide...03 O2. Configuring your VoIPOffice appliance...14 03. Adding a VoIPtalk trunk...21 04. Configuring UADs for use with VoIPOffice...25 05.
More informationContact Center. Admin and Subscriber User Guide
Contact Center Admin and Subscriber User Guide 11/12/2014 Table of Contents Configure Contact Center... 1 Queue Profile Setup... 1 Group Policies...1 Configure Basic Contact Center Settings... 6 Configure
More informationUsing Your 8x8 Conference Bridge Administrator Guide
Administrator Guide Version 1.0, June 2010 Table of Contents Getting the Most Out of Your 8x8 Conference Bridge...3 8x8 Conference Bridge Features...3 Setting up a Conference Call...3 Joining a Conference
More informationEnd User Training Guide
End User Training Guide Everything You Need to Get Started on Vonage Business Solutions End User Portal This guide will give you a comprehensive look at the Vonage Business Solutions online user interface
More information1 VoIP/PBX Axxess Server
- 1 1 VoIP/PBX Axxess Server The Axxess Server supports comprehensive Voice Over Internet Protocol network services, which are based on the Open Source Asterisk VoIP software. The Axxess Server VoIP telephony
More information8x8 Virtual Office Mobile User Guide for ios
8x8 User Guide for ios Works with iphone, ipad and ipod Touch Version 4.0, October 2012 The Champion For Business Communications Table of Contents Introduction...3 Features...3 Technical Requirements...4
More informationOnline Tools. CommPortal. Go to http://myphone.bayring.com. User Name: Your 10-digit telephone number (no dashes) Password: Your voice mail password
CommPortal Go to http://myphone.bayring.com User Name: Your 10-digit telephone number (no dashes) Password: Your voice mail password Summary Click here to manage forwarding. Messages & Calls You can play
More informationBroadWorks Call Center Greetings
BroadWorks Call Center Greetings Welcome to the University Telephone System! The following guide is intended for call center supervisors and will instruct you on how to manage your call center greetings.
More informationEnswitch Administrator Guide
Enswitch Administrator Guide July 2012 Enswitch Administrator Guide 1 Contents 1 Introduction... 5 1.1 The Purpose of this Document...5 1.2 Features...5 1.3 Workflows...5 2 User Enrollment... 6 3 User
More informationMDS Amiba Cloud PBX. Getting Started
Getting Started Specifications are subject to change without notice. This documentation refers to: Software version 14.119 or higher for the MDS Amiba Cloud PBX system Software version 20.044 or higher
More informationFive9 Virtual Contact Center
Cloud Contact Center Software Five9 Virtual Contact Center Campaign Administrator s Guide November 2014 This guide describes how to create, configure, and manage outbound, inbound, and autodial campaigns.
More informationUsing the Cisco IP Phone System
Using the Cisco IP Phone System Chapter 0 The Cisco IP Phones 7970 and 7960G are full-feature telephones that provide voice communication over the same data network that your computer uses, allowing you
More informationStandard Voicemail +Conversent Voicemail Access Numbers
Voicemail User Guide Conversent Voicemail offers customers robust, call management features to help you run your business more efficiently. Conversent Voicemail allows you to get the most out of your voice
More informationBusiness Telephone User Guide
Business Telephone User Guide 1 Proud to provide Conway s Electric, Water, Cable, Internet and Telephone services. Welcome to Conway Corporation Business Telephone Service We take pride in providing superior
More informationPolycom IP 550 User Guide. Polycom IP 550 User Guide
Polycom IP 550 User Guide Table of Contents Table of Contents...2 Introduction...3 The Polycom IP550 IP Phone... 3 Web Portal...3 Telephony Toolbar...3 Document Format...4 Feature Functionality...4 Feature
More information1 P a g e. Digital Voice Services Business User Guide
1 P a g e Digital Voice Services Business User Guide Feature Access Codes *62 Voice Portal *86 Direct Voice Mail Retrieval *77 Anonymous Call Rejection Activation *87 Anonymous Call Rejection Deactivation
More informationThe Call Centre feature builds on the functionality available in the Hunt Group Feature and enhances it with:-
1 CALL CENTRE ACD Description Use the feature if you want to allow a Site to distribute incoming calls to multiple Users from a single central phone number. GCI provides support for Basic allowing multiple
More informationwowforbusiness.com Virtual Office WOW! Business VOMW.U.1407.O
wowforbusiness.com Virtual Office (Easy Attendant) Guide WOW! Business VOMW.U.1407.O Virtual Office (Easy Attendant) Table of Contents Product Overview...3 CommPortal Login Screen...4 Main Page...5 Schedule...6
More informationDigital Telephone User Guide
Digital Telephone User Guide 1 Proud to provide Conway s Electric, Water, Cable, Internet and Telephone services. Welcome to Conway Corporation Digital Telephone Service We take pride in providing superior
More informationVirtual Office. Setting up a Branch Office User Guide. Version 1.0. Revision 2.0
Virtual Office Setting up a Branch Office User Guide Version 1.0 Revision 2.0 Copyright 2014, 8x8, Inc. All rights reserved. This document is provided for information purposes only and the contents hereof
More informationPolycom Conference Phone Quick Reference Guide ACC-1144 PUG
ACC-1144 PUG Polycom Conference Phone Quick Reference Guide Table of Contents INTRODUCTION TO YOUR POLYCOM CONFERENCE PHONE... 2 WELCOME... 2 CONFERENCE PHONE... 2 HOW TO USE YOUR POLYCOM CONFERENCE PHONE...
More informationPhone.com. Communicate Better
1 Communicate Better - 1 / 30 - 2 Extensions Destinations tell how to route incoming calls to specific Extensions. The Manage Extensions section displays every extension in your system. Extension Management
More informationOffice Voice User Guide. User Guide
Office Voice User Guide User Guide Contents Anonymous Call Rejection 3 Call Block 3 Call Forward 4 Call Return 5 Call Waiting 5 Caller ID 6 Do Not Disturb 7 Find Me 7 Last Number Redial 8 Selective Call
More informationConnectDirect User Guide
ConnectDirect User Guide For questions contact ConnectMe Customer Service Email: custsvc@connectmevoice.com Phone: 800-743-1208 Ext. 2 Page 1 Contents... 1 SECTION 1: Introduction... 4 SECTION 2: Login
More informationAsterisk Voicemail User Reference
Asterisk Voicemail User Reference Chapter 1. An Overview The Asterisk PBX offers a highly flexible, highly capable voice mail system. Among the features that it offers are: Three different types of greetings.
More informationRiOffice Users Manual
RiOffice Users Manual Rio Networks 9/23/2009 Contents Available Services... 4 Core PBX Features... 4 Voicemail Features... 4 Call Center Features... 4 Call Features... 4 Using Your Phone... 5 Phone Layout...
More informationAuto attendant/greetings/time spans - Hosted PBX 1. Grettings
Auto attendant/greetings/time spans - Hosted PBX 1. Grettings This module allows you to record your own greetings for answering rules or welcome messages for receptionist. There is also an option to upload
More informationBetterVoice Platform User Guide
BetterVoice Platform User Guide Table of Contents: 1. Call Continuity..... pg 1 2. Call Groups..... pg 2 3. Call Queues... pg 5 4. Caller ID... pg 9 5. Company Call Recording... pg 12 6. Conference Bridge......
More information