Using the Cisco IP Phone System

Size: px
Start display at page:

Download "Using the Cisco IP Phone System"

Transcription

1 Using the Cisco IP Phone System Chapter 0 The Cisco IP Phones 7970 and 7960G are full-feature telephones that provide voice communication over the same data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls and much more. Figure 1. Cisco Model 7970 Figure 2. Cisco Model 7960G Buttons and Features, See Buttons and Features on page 5. Basic Call Handling, See Basic Call Handling on page 7. Voic Setup The following table lists some of the options available to you as you set up your voic . Receiving a Voic , See Receiving a Voic Message on page 2. Remote voic access, See Remote Voic Access on page 4. Voic options, See Voic Options on page 5. Use the following steps to set up your voice mail. 1. Press to access voic setup. 2. Enter 1818# when asked to enter your password. You will hear Welcome to Cisco Unity. IBSA Documentation Page 1

2 Interstate Batteries 3. Select one of the following options to continue. To record a greeting, To record your name only, Press 1. Press #. Note: The default greeting says extension not available or sorry (person s name) is unavailable. 4. Enter a new password followed by the # key. You will be asked to reenter this same password, followed by the # key. Note: Your password should be at least 3 digits in length and be unique to you. Do not use 123 or 111 or any of the other common type passwords. Receiving a Voic Message Receiving a Voic Through Outlook When you have a new voic message, the following indicators display. A steady red light displays on your handset. A flashing envelope icon and text message displays on the phone screen. You have the option to listen to your voic via your telephone or via . To listen to voice mail via your telephone, To listen to voic via , A. Lift the handset and press the Message button. B. Enter your password followed by the # key when prompted. A. Select the message indicating a voic message. B. Double-click the message to open and listen. You have the ability to receive voic messages through Outlook. To set up this feature open Outlook. 1. Click Tools>Options>Other to display the Outlook Options window. Page 2 Using the Cisco IP Phone System Job Aid

3 Using the Cisco IP Phone System Figure 2. Outlook Options Window 2. Click to display the Reading Pane window. Figure 3. Reading Pane Window 3. Uncheck the Mark items as read when viewed in the Reading Pane check box. IBSA Documentation Page 3

4 Interstate Batteries 4. Click to accept the changes. Note: This will ensure messages won t be inadvertently deleted from your phone. Remote Voic Access You have the ability to check your messages from any remote location, either onsite or offsite. Onsite Access (from another Cisco IP Phone) 1. Dial 5000 to access the Voice Message system. 2. Press * and the system will ask for your Login ID (this is your extension followed by the # key). 3. Enter your extension number followed by the # key. The system will ask for your password followed by the # key. 4. Enter your password followed by the # key. Note: If you are onsite, but are not using a Cisco IP phone, you may use the steps outlined in Offsite Access to retrieve your voic messages. Offsite Access 1. Dial your telephone number. 2. Press * when your voic message begins, then follow the voice instructions. 3. Enter your extension number followed by the # key. The system will ask for your password followed by the # key. 4. Enter your password followed by the # key Page 4 Using the Cisco IP Phone System Job Aid

5 Using the Cisco IP Phone System Voic Options After you listen to your voic , you have the following options. Table 1. Voic Options Repeat message, Press 1. Save message Press 2. Delete message Press 3. Forward message Press 5. Mark as new Press 6. Skip back Press 7. Message Properties Press 9. Buttons and Features Some of the features on your Cisco IP phone include: Buttons for speakerphone mode and headset mode Buttons to access messages, directories, services and settings Programmable buttons for phone lines, speed-dial numbers and services The features you have access to depends on the model phone you are using Figure 4. Cisco Model 7970 Figure 2. Cisco Model 7960G IBSA Documentation Page 5

6 Interstate Batteries The following table outlines different features available on both Cisco IP phone models. Table 2. Cisco IP Phone Features Feature Description 1 Handset light Indicates an incoming call or new voice message. 2 Phone screen Displays phone features. 3 Model type Indicates your Cisco IP Phone model. 4 Programmable buttons Depending on configuration, programmable buttons provide access to: Phone lines Address Book 5 Footstand button Allows you to adjust the angle of the phone base. 6 Directories button Opens/closes the Directories menu. Use it to access call logs and corporate directories. 7 Help button Activates the Help menu. 8 Settings button Opens/closes the Settings menu. Use it to control phone screen contrast and ring sounds. 9 Speaker button Toggles the speakerphone on or off. 10 Mute button Toggles the mute feature on or off. 11 Headset button Toggles the headset on or off. 12 Volume button Controls ringer and speakerphone volume. 13 Services button Opens/closes the services menu. Page 6 Using the Cisco IP Phone System Job Aid

7 Using the Cisco IP Phone System Table 2. Cisco IP Phone Features (Continued) Feature Description 14 Messages button Auto-dials your voic service. 15 Navigation button Allows you to scroll through menus and highlight items. 16 Keypad Allows you to dial phone numbers, enter letters and choose menu options. 17 Softkey buttons Activates a softkey option. 18 Display button Awakens the touchscreen from sleep mode or disables it for cleaning. Basic Call Handling Basic call handling tasks include placing, answering and transferring calls. The features you use to perform these tasks are standard and available on most phone systems. Answering a call options, Transfering a call options, See Answering a Call on page 8. See Transferring Calls on page 9. Ending a call options See Ending a Call on page 9. Using Hold and Resume, See Using Hold and Resume on page 9. Using Mute, See Using Mute on page 10. Forwarding calls, Conference calling, Parked calls, See Forwarding Calls to Another Number on page 10. See Starting and Joining a Conference on page 10. See Storing and Retrieving Parked Calls on page 11. IBSA Documentation Page 7

8 Interstate Batteries Placing a Call To place a call, pick up the handset and dial. Or you can use one of the following options. Table 3. Placing a Call Options Dial with handset on hook. Enter a phone number and do one of the following actions: Lift the handset OR Press Dial using speakerphone. Press New Call and enter a phone number. OR Press before or after dialing a phone number. Redial the most recently dialed number. Place a call when another line is active. Press Redial. Press for the new line. This automatically puts the first call on hold. Answering a Call To answer a call, lift the handset. Or you can use one of the following options.. Table 4. Answering a Call Options Answer with the headset. Press OR if unlit. Press Answer if is already lit. Answer with the speakerphone. Press. OR Press Answer. Switch from a connected call to answer a ringing call. Send an incoming call directly to the voice messaging system. Press Answer to automatically place the first call on hold. Press idivert to automatically transfer the call to your voic . Page 8 Using the Cisco IP Phone System Job Aid

9 Using the Cisco IP Phone System Transferring Calls Transfer redirects a connected call. The target is the number to which you want to transfer the call. Table 5. Transferring Calls Options Transfer a call without talking to the transfer recipient. Talk to the transfer recipient before transferring a call. A. Press Transfer. B. Enter the target number. C. Hang up when you hear the call ringing. A. Press Transfer. B. Enter the target number. C. Wait for the transfer recipient to answer. D. If the recipient accepts the call, press Transfer. OR E. If the recipient declines the call, press Resume to return to the original call. Ending a Call To end a call, hang up, or select one of the following options.. Table 6. Ending a Call Options Hang up while using the headset. Press. If you want to keep the headset mode activated, press End Call. Hang up while using speakerphone. Press or End Call. Using Hold and Resume Only one call can be active at any given time; all other calls must be placed on hold. Table 7. Using Hold and Resume Options Put a call on hold A. Verify the call you want to put on hold is highlighted. B. Press Hold. Resume a call on hold on the current line. A. Scroll to the call you want (if necessary). B. Press Resume. Note: Activating the Hold feature typically generates music or a beeping tone. For this reason, avoid putting a conference call on hold. IBSA Documentation Page 9

10 Interstate Batteries Using Mute Mute disables the audio input for your handset, headset, speakerphone and external microphone. With Mute enabled, you can hear others on a call but they cannot hear you. Table 8. Using Mute Options Toggle Mute on. Toggle Mute off. Press. Press. Forwarding Calls to Another Number You can use the Call Forward All function to redirect incoming calls from your phone to another number. Note: Make sure to enter the Call Forward All target number exactly as you would dial it from your desk phone. For example, enter an access code, such as 9 or the area code, if necessary. Table 9. Forward Call Options Set up call forwarding on your primary line. Cancel call forwarding on your primary. Verify that call forwarding is enabled on your primary line. A. Press CFwdALL B. Enter a target phone number. Press CFwdALL. Look for this icon. Also, check the status line near the bottom of the phone screen; it should display the call forwarding target number. Starting and Joining a Conference A conference call allows at least three people, but no more than ten people to participate in a single call. Note: You may need to press the More softkey to see Confrn. Page 10 Using the Cisco IP Phone System Job Aid

11 Using the Cisco IP Phone System Table 10. Starting and Joining a Conference Options Start a standard conference call by calling participants. View a list of conference participants. See who started a conference. End your participation in a conference. During a connected call: A. Press Confrn to add another party to the call. B. Enter the participant s phone number. C. Press Confrn after the call has connected and you have spoken with the participant. D. Repeat steps A through C to add additional participants. A. Highlight an active conference. B. Press ConfList. Participants are listed in the order in which they joined the conference. While viewing the conference list, locate the person listed at the bottom of the list with an (*) by their name. Hang up or press EndCall. If you did not initiate the conference, hanging up will not disrupt the connection for the remaining participants. OR If you initiated the conference, hanging up may end the conference (depending on how your phone is configured). To avoid this, you can transfer the call to another participant before hanging up. Storing and Retrieving Parked Calls You can park a call so that you or someone else can retrieve it from another phone, for example a phone at a co-worker s desk or conference room. Note: You may need to press the More softkey to see Park. Table 11. Storing and Retrieving Parked Calls Store an active call using Call Park. Retrieve a parked call. A. Press Park during a call. B. Note the call park number displayed on your phone screen and hang up. Enter the call park number from any Cisco IP phone in your network. Note: You only have a limited amount of time to retrieve the parked call before it reverts to ringing at its original destination. IBSA Documentation Page 11

12

7971 Basic Phone Overview

7971 Basic Phone Overview 7971 Basic Phone Overview 1 Programmable buttons Configurable buttons that provide access to various phone features 2 Footstand button Allows you to adjust the angle of the phone base. Awakens the touchscreen

More information

Napa Valley College Cisco Telephone User Guide

Napa Valley College Cisco Telephone User Guide Napa Valley College Cisco Telephone User Guide Button Legend 1 Programmable buttons Depending on configuration, programmable buttons provide access to: Phone lines (line buttons) Speed-dial numbers (speed-dial

More information

VoIP Telephone Features & Voicemail:

VoIP Telephone Features & Voicemail: VoIP Telephone Features & Voicemail: 794x/796x User Manual Version 11/8/2012 Alternative Format Statement This publication is available in alternative media upon request. Statement of Non-Discrimination

More information

IP Phone 7941/7961 User Manual

IP Phone 7941/7961 User Manual IP Phone 7941/7961 User Manual IP Phone User Manual IP Phone User Manual...2 IP Phone Introduction...3 Setting Up Your IP Phone...3 Locating Buttons and Hardware...5 Using Help on Your Phone...7 Choosing

More information

Cisco IP Phone Training 8/26/15

Cisco IP Phone Training 8/26/15 Cisco IP Phone Training 8/26/15 Using your Phone This document will provide information on the following: Introduce you to your phone Place, transfer, forward, park and pick up a call Set voice mail passwords

More information

End User Phone Training 7945/7965 Reference Guide

End User Phone Training 7945/7965 Reference Guide End User Phone Training 7945/7965 Reference Guide Page 1 Navigation (Scroll) The user may display his/her last calls out using the blue navigation button. Please note that the phone handset will display

More information

South College VOIP Phone Training

South College VOIP Phone Training South College VOIP Phone Training Some of the components of your new telephone system are Cisco IP phones (Series 7945/7962), Call Manager and Unity Express Voice Mail. Some employees will have 7945/7962

More information

Information Systems Cisco 7945 IP Phone Quick Reference Guide

Information Systems Cisco 7945 IP Phone Quick Reference Guide Information Systems Cisco 7945 IP Phone Quick Reference Guide Contents Cisco 7945 IP Phone Quick Reference Guide Contents Page 2 Introduction 3 Overview of Phone 3 How Do I: 4 Place a Call? 4 Put a Call

More information

1. Primary Phone Line 2. Programmable Button Indicators 3. Soft Key Labels 4. Status Line 5. Call Activity Area 6. Phone Tab 7.

1. Primary Phone Line 2. Programmable Button Indicators 3. Soft Key Labels 4. Status Line 5. Call Activity Area 6. Phone Tab 7. CISCO IP 7975 Series QUICK REFRENCE 1. Programmable Buttons 2. Foot stand Button 3. Display Button 4. Messages Button 5. Directies Button 6. Help Button 7. Settings Button 8. Services Button 9. Volume

More information

Cloud Voice Service Cisco Unified IP Phone 6921 User Guide. (Version 1.0)

Cloud Voice Service Cisco Unified IP Phone 6921 User Guide. (Version 1.0) Cisco Unified IP Phone 6921 User Guide (Version 1.0) Table of Content 1 Phone Set Features and Functions... 3 1.1 Operation for IP Phone 6921... 3 2 Location of Control... 4 3 Preference Setup... 6 3.1

More information

Cisco IP Phone 7941 and 7961 User Guide

Cisco IP Phone 7941 and 7961 User Guide Cisco IP Phone 7941 and 7961 User Guide Depending on configuration, programmable buttons provide access to: Phone lines (line buttons) Speed-dial numbers (speed-dial buttons) 1 The buttons illuminate to

More information

Welcome to Cisco s IP Telephony Phone and Voice Mail Training

Welcome to Cisco s IP Telephony Phone and Voice Mail Training Welcome to Cisco s IP Telephony Phone and Voice Mail Training Last Updated: June 2010 Features and Benefits Full-feature Telephone Provides voice communication over your Data network Phone number moves

More information

Information Systems Cisco 7940/7942 IP Phone Quick Reference Guide

Information Systems Cisco 7940/7942 IP Phone Quick Reference Guide Information Systems Cisco 7940/7942 IP Phone Quick Reference Guide Contents Page: Cisco 7940/7942 IP Phone Quick Reference Guide Contents 2 Introduction 3 Phone Overview 3 How Do I: 4 Place a Call? 4 Put

More information

Information Systems Cisco 7965 IP Phone Quick Reference Guide

Information Systems Cisco 7965 IP Phone Quick Reference Guide Information Systems Cisco 7965 IP Phone Quick Reference Guide Contents Cisco 7965 IP Phone Quick Reference Guide Contents Page 2 Introduction 3 Overview of Phone 3 How Do I: 4 Place a Call? 4 Put a Call

More information

Cisco VoIP 79XX Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu. Updated on 7/11/2014

Cisco VoIP 79XX Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu. Updated on 7/11/2014 Cisco VoIP 79XX Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu Updated on 7/11/2014 1 TABLE OF CONTENTS 2 Phone Overview... 4 2.1 Phone Terms... 5 3 Operating Your Phone...

More information

User Guide for Cisco Unified IP Phones 7961G and 7941G

User Guide for Cisco Unified IP Phones 7961G and 7941G User Guide for Cisco Unified IP Phones 7961G and 7941G Common Phone Tasks Softkey Definitions View online help on the phone Press. Place a call Redial a number Switch to the handset during a call Switch

More information

CISCO IP 7962 Series QUICK REFRENCE

CISCO IP 7962 Series QUICK REFRENCE CISCO IP 7962 Series QUICK REFRENCE 1. Programmable Buttons 2. Phone Screen 3. Foot stand Button 4. Messages Button 5. Directies Button 6. Help Button 7. Settings Button 8. Services Button 9. Volume Button

More information

Cisco Unified Communications System End-User Guide

Cisco Unified Communications System End-User Guide Cisco Unified Communications System End-User Guide Version 1.0 Revised July 25, 2012 Customized for Neptune School District Note: Information in this document is drawn from Cisco documentation. These guides

More information

Cisco Unified Communications System End-User Guide

Cisco Unified Communications System End-User Guide Cisco Unified Communications System End-User Guide Version 1.0 Revised 11/19/2012 Customized for East Orange School District Note: Information in this document is drawn from Cisco documentation. These

More information

Quick Start Guide (79xx Series Offices)

Quick Start Guide (79xx Series Offices) Quick Start Guide (79xx Series Offices) Congratulations on your new phone!! GCSD has upgraded the entire phone system to a modern VOIP (voice over Internet Protocol) system. The biggest things to be aware

More information

2 Session buttons. 1 Phone Screen

2 Session buttons. 1 Phone Screen 1 Phone Screen 2 Session buttons Shows information about your phone, including directory number (extension), call information (for example caller ID, icons for an active call or call on hold) and available

More information

Place a call using the handset Pick up the handset and enter a number. An Overview of Your Phone, page 8 Place a call using the speakerphone

Place a call using the handset Pick up the handset and enter a number. An Overview of Your Phone, page 8 Place a call using the speakerphone Basic Call Handling You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call Basic

More information

Cisco IP Phone 7960G and Cisco IP Phone 7940G for Cisco IOS Telephony Services

Cisco IP Phone 7960G and Cisco IP Phone 7940G for Cisco IOS Telephony Services CHAPTER 1 Cisco IP Phone 7960G and Cisco IP Phone 7940G for Cisco IOS Telephony Services Button Legend The Cisco IP Phone 7960G and the Cisco IP Phone 7940G differ only in the number of available line

More information

Cloud Voice Service. Cisco Unified IP Phone 7942G User Guide. (Version 1.0)

Cloud Voice Service. Cisco Unified IP Phone 7942G User Guide. (Version 1.0) Cisco Unified IP Phone 7942G User Guide (Version 1.0) Table of Content 1. Phone Set Features and Functions... 2 1.1 Operation for IP Phone 7942G... 3 1.2 Adjusting the Height of the Footstand... 4 2. Preference

More information

Quick Start Guide Cisco 7940/7960 IP Telephone

Quick Start Guide Cisco 7940/7960 IP Telephone Quick Start Guide Cisco 7940/7960 IP Telephone Contents: Cisco 7960/7940 IP Phone Feature and Key Overview...2 Basic Features...5 Installing the IP Phone and Connecting to the Network...5 Adjusting the

More information

Setting up & using your IP Telephone

Setting up & using your IP Telephone Setting up & using your IP Telephone Version: 1.8 Last Edited: 09/02/15 Welcome to your new IP Telephone! In order to help you get acquainted with your new phone this helpsheet provides a basic description

More information

An Overview of Your Phone

An Overview of Your Phone An Overview of Your Phone Cisco Unified IP Phones are full-feature telephones that provide voice communication over the data network that your computer uses, allowing you to place and receive phone calls,

More information

IP Phone System: Cisco 7960G and 7940G

IP Phone System: Cisco 7960G and 7940G IP Phone System: Cisco 7960G and 7940G Table of Contents: IP Phone System 7940G and 7960G CISCO IP PHONE ROAD MAP...1 NAVIGATE THE PHONE SYSTEM AND USE THE LCD SCREEN...2 SOFT KEYS... 2 USE THE NAVIGATION

More information

Cisco IP 7961 Telephone & Unity Voicemail User s Guide

Cisco IP 7961 Telephone & Unity Voicemail User s Guide Cisco IP 7961 Telephone & Unity Voicemail User s Guide Office of Information Technology Telecommunications and Network Operations Table of Contents General Information...1 Understanding Lines vs. Calls...2

More information

Training Guide For 7960 & 7940 Series Cisco IP Phones

Training Guide For 7960 & 7940 Series Cisco IP Phones Training Guide For 7960 & 7940 Series Cisco IP Phones Prepared by: Corporate Technologies, LLC 2000 44 th Street SW, Suite 100 Fargo, ND 58103 (701) 893-4000 1 Table of Contents: Section I: GETTING STARTED

More information

Information Technology Services

Information Technology Services Voice Over Internet Protocol Information Technology Services Quick Reference Guide 2 MAIN MENU and SHORTCUTS Before message begins Key Action 1 Hear New Message 2 Send a Message 3 Review old Message 31

More information

Cisco IP Telephony Training INSIGHT NETWORKING PRESENTATION

Cisco IP Telephony Training INSIGHT NETWORKING PRESENTATION Cisco IP Telephony Training INSIGHT NETWORKING PRESENTATION Know Your Phone Message Waiting Light LCD Screen Line or speed dial buttons Footstand adjustment Soft keys On-screen mode buttons Dialing pad

More information

Cloud Voice Service Remote Extension for Cisco Unified IP Phone 7942G User Guide

Cloud Voice Service Remote Extension for Cisco Unified IP Phone 7942G User Guide Cloud Voice Service Remote Extension for Cisco Unified IP Phone 7942G User Guide (Version 1.0) Table of Content 1. Phone Set Features and Functions... 2 1.1 Setup the IP Phone... 3 1.2 Adjusting the Height

More information

Basic Features. Placing a Call. Answering a Call. Ending a Call. Placing a Call on Hold. Redialing a Call. Press the Phone button. Dial the number.

Basic Features. Placing a Call. Answering a Call. Ending a Call. Placing a Call on Hold. Redialing a Call. Press the Phone button. Dial the number. Basic Features Placing a Call Press the Phone button. Dial the number. Answering a Call Press the Phone button or the Answer softkey. The active call appears in the active call list in the LCD screen.

More information

Quick Start Guide Cisco 7912 IP Telephone

Quick Start Guide Cisco 7912 IP Telephone Quick Start Guide Cisco 7912 IP Telephone Contents: Cisco 7912 IP Phone Feature and Key Overview...3 Basic Features...5 Installing the IP Phone and Connecting to the Network...5 Placing a Call...5 Answering

More information

Cisco IP Phone Training. covers Cisco 7945 & 7965 model phones and general phone usage

Cisco IP Phone Training. covers Cisco 7945 & 7965 model phones and general phone usage Cisco IP Phone Training covers Cisco 7945 & 7965 model phones and general phone usage Topics Phone Contents for Cisco 7945 and Cisco 7965 Placing, Answering, and Disconnecting Calls Using the Softkeys

More information

Setting up & using your Cisco Unity Voice Mail

Setting up & using your Cisco Unity Voice Mail Setting up & using your Cisco Unity Voice Mail Version: 1.3 Last Edited: 16 April 2014 Welcome to Cisco Unity Voice Mail! In conjunction with the PlymTEL IP Telephony rollout, Cisco Unity Voice Mail is

More information

IP Telephony. United Nations Office at Geneva

IP Telephony. United Nations Office at Geneva IP Telephony United Nations Office at Geneva Cisco IP Phone 8945 Summary Summary 1 Phone screen Shows information about your phone, including directory number, call information (for example caller ID,

More information

Cisco IP Phone 7960 / 7940 Quick Reference Guide

Cisco IP Phone 7960 / 7940 Quick Reference Guide Cisco IP Phone 7960 / 7940 Quick Reference Guide CONTENTS CALLS... 5 Placing a Call... 5 Dialing... 5 Answering a Call... 5 Ending a Call... 5 Muting a Call... 5 Placing a Call on Hold... 5 TRANSFERS...

More information

7921G Wireless IP Telephone User Guide

7921G Wireless IP Telephone User Guide 7921G Wireless IP Telephone User Guide Deerfield Public Schools District 109 Line Definitions: 1. Line 1 Personal Line 4. Press the EXIT soft key twice to exit the Directory menu. Placing a Call: 1. Dial

More information

Operating Your Cisco IP Phone Quick Reference Guide. Basic Operations: Answering, Ending and Placing a call

Operating Your Cisco IP Phone Quick Reference Guide. Basic Operations: Answering, Ending and Placing a call Operating Your Cisco IP Phone Quick Reference Guide Basic Operations: Answering, Ending and Placing a call Answer a Call End a call Place a Call Using the handset Using the handset To get a dial tone:

More information

Quickstart Guide. Cisco IP Phone 7800 Series

Quickstart Guide. Cisco IP Phone 7800 Series Quickstart Guide Cisco IP Phone 7800 Series Cisco IP Phone 7800 Series Features 1 2 1) Handset light strip 17 16 15 14 3 4 5 6 7 8 9 10 11 2) Phone screen 3) Softkey button 4) Navigation and select button

More information

VoIP Phone System. South Central College VoIP User Guide

VoIP Phone System. South Central College VoIP User Guide VoIP Phone System South Central College installed a new high tech phone system in July of 2005. This system communicates across the network rather than using traditional phone wiring. The technology, known

More information

Cisco IP Phone 7942 User Training Guide

Cisco IP Phone 7942 User Training Guide Cisco IP Phone 2 User Training Guide 1 1 Key to the Cisco 2: 1 2 = Line Buttons = Foot Adjust Button = Message Button = Mute Button = Headset Button = Volume Button = Directories Button = Help Button =

More information

CISCO IP PHONE 6945 Series User Guide

CISCO IP PHONE 6945 Series User Guide CISCO IP PHONE 6945 Series User Guide Notes Page 15 VOICE MAIL Setting up Voice Mail for the First Time: Press the messages key on your phone. Follow the recorded instruction to record your name, record

More information

Cisco IP Phone Models 7941 and 7945 Quick Reference Guide December 23, 2011

Cisco IP Phone Models 7941 and 7945 Quick Reference Guide December 23, 2011 Emergency Calls Dial 911 or 3 911 Cisco IP Phone Models 7941 and 7945 Quick Reference Guide December 23, 2011 Place a Call Lift handset (or press the Speaker button, the line button, or New Call soft key)

More information

Cloud Voice Service Cloud Communicator User Guide. (Version 1.0)

Cloud Voice Service Cloud Communicator User Guide. (Version 1.0) Cloud Voice Service Cloud Communicator User Guide (Version 1.0) Table of Content 1.0 Cloud Communicator Installation Guide... 3 1.1 Install Cisco AnyConnect VPN...3 1.2 Install Cisco IP Communicator...5

More information

Table Of Contents. Installation and Safety. Cisco IP Phone 7960 Features. Cisco IP Phone 7960 Operation. Conference Calls

Table Of Contents. Installation and Safety. Cisco IP Phone 7960 Features. Cisco IP Phone 7960 Operation. Conference Calls Table Of Contents Installation and Safety Installing the Cisco IP Phone 7960 Cisco IP Phone 7960 Features Accessing Online Help Cisco IP Phone 7960 Operation How to Use the Handset, Headset, and Speakerphone

More information

Network Infrastructure Staff

Network Infrastructure Staff Training Network Infrastructure Staff Ron Skutnick, Director Lisa Notarianni, Business Manager Telecom Services Tim Meade, Network Administrator Steve Gilbody, Network Administrator Calvin Krzywiec, Network

More information

Cisco IP Communications Solutions End User Training

Cisco IP Communications Solutions End User Training Cisco IP Communications Solutions End User Training Course Outline Introducing your IP phone Using common telephone features Using telephone feature buttons Voicemail Cisco 7942 Model This full-featured

More information

IP Phone Training. University Information Technology Services. uits.arizona.edu. Revised 05-26-2010

IP Phone Training. University Information Technology Services. uits.arizona.edu. Revised 05-26-2010 IP Phone Training Revised 05-26-2010 Know Your IP Phone 1) Line/speed dial buttons 2) Foot stand adjustment 3) Display button 4) Voice Mail button 5) Directories button 6) Help button 7) Settings button

More information

PHONE & VOICEMAIL- REFERENCE GUIDE

PHONE & VOICEMAIL- REFERENCE GUIDE Information Technology PHONE & VOICEMAIL- REFERENCE GUIDE INTRODUCTION The following guide is designed as a reference guide for the Cisco Model 7960 phone system. Figure 1 Cisco Model 7960 Phone COMMON

More information

Training Guide for Cisco IP Phones 7940/7960

Training Guide for Cisco IP Phones 7940/7960 Training Guide for Cisco IP Phones 7940/7960 LCD Display Indicator Light Foot Stand Adjustment Line Keys Soft Keys Navigation button 1 2 3 4 5 6 7 8 9 * 0 # i Menu buttons Volume Control Sound Control

More information

Cisco 7962 IP Phone Quick Reference Guide

Cisco 7962 IP Phone Quick Reference Guide Cisco 7962 IP Phone Quick Reference Guide Table of Contents 1. Overview of Cisco 7962 IP Phone 2. How do I? o place a call? o dial an internal extension? o put a call on hold? o transfer a call to an extension?

More information

Cisco VoIP 8961/9951/9971 Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu

Cisco VoIP 8961/9951/9971 Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu Cisco VoIP 8961/9951/9971 Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu Updated on 8/1/2014 TABLE OF CONTENTS Phone Overview... 4 Phone Terms... 5 Operating Your Phone...

More information

CISCO IP PHONE MODEL 7960 & UNITY VOICEMAIL. Getting Started Manual

CISCO IP PHONE MODEL 7960 & UNITY VOICEMAIL. Getting Started Manual CISCO IP PHONE MODEL 7960 & UNITY VOICEMAIL Getting Started Manual... 3 Getting Started... 3 Using LCD Icons... 3 Using the IP Phone Configuration Utility... 3 Tips... 3 How to Use the Handset, Speakerphone,

More information

Guide to using your CISCO IP 6941 phone at Imperial College

Guide to using your CISCO IP 6941 phone at Imperial College Cisco IP Phone 6941 Cisco IP 6941 Phone Screen 1. Header Displays date, time and extension number 2. Programmable feature button - Shows feature button programming depending on your confi guration 3. Primary

More information

State of Illinois Central Management Services. Training provided to you by Netech Corporation

State of Illinois Central Management Services. Training provided to you by Netech Corporation State of Illinois Central Management Services Training provided to you by Netech Corporation The phone Basic Calling Functions Making calls, transferring calls Features Call Logs, Corporate Directory Video

More information

Quick Reference Guide

Quick Reference Guide Dialing Plan Fill in these important numbers for your dialing plan. Cisco IP 8941/8945 Phone for ADP Network Phone Enterprise Quick Reference Guide Number Description My Direct Dial or Extension Operator/Attendant

More information

Using the Cisco IP Phone 7940/7960

Using the Cisco IP Phone 7940/7960 CHAPTER 3 Using the Cisco IP Phone 7940/7960 Your Cisco IP Phone 7940/7960 provides features you might not have had before on an office phone. You can learn how to use these features by exploring the available

More information

Cisco IP Communicator User Guide

Cisco IP Communicator User Guide Cisco IP Communicator User Guide Version 1.1 Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax:

More information

Cisco Phone Overview. Voicemail: Internal Hit messages (Envelope) button or dial 10000

Cisco Phone Overview. Voicemail: Internal Hit messages (Envelope) button or dial 10000 Cisco Phone Overview Providence School Department extensions are 5 digits. Dial 8 to place an outside call. Voicemail: Internal Hit messages (Envelope) button or dial 10000 To place a call, choose one

More information

Getting to Know Your Cisco VoIP Phone 303G, 504G, 508G and 514G

Getting to Know Your Cisco VoIP Phone 303G, 504G, 508G and 514G Getting to Know Your Cisco VoIP Phone 303G, 504G, 508G and 514G Getting to know your new phone is easy. This guide will help you get started. You ll learn how to: Use the feature buttons Navigate your

More information

If you are having a problem or technical issue regarding your IP Telephone, please call the UAA IT Call Center at 907.786.4646

If you are having a problem or technical issue regarding your IP Telephone, please call the UAA IT Call Center at 907.786.4646 If you are having a problem or technical issue regarding your IP Telephone, please call the UAA IT Call Center at 907.786.4646 1 Physical Layout. 3-4 Connecting Your Phone. 5 Adjusting the Handset Rest

More information

CISCO SMALL BUSINESS PRO IP PHONE

CISCO SMALL BUSINESS PRO IP PHONE CISCO SMALL BUSINESS PRO IP PHONE For Models: SPA501G, SPA502G, SPA504G, SPA508G, and SPA509G Business Communications Solutions 9910 Irvine Center Drive Irvine, CA 92618 www.bcsconsultants.com [ m ] 949.333.1000

More information

For customers in AL, FL, GA, KS, SC, TN. wowforbusiness.com MATRIX USER GUIDE. For Cisco SPA504 & SPA509 IP Phones MGCP.U.1304.O

For customers in AL, FL, GA, KS, SC, TN. wowforbusiness.com MATRIX USER GUIDE. For Cisco SPA504 & SPA509 IP Phones MGCP.U.1304.O wowforbusiness.com MATRIX USER GUIDE For Cisco SPA504 & SPA509 IP Phones MGCP.U.1304.O Matrix User Guide Table of Contents Getting Started...3 CommPortal...3 Support...3 Understanding Your Phone s Lines

More information

CISCO IP PHONE MODEL 7960 & UNITY VOICEMAIL INCLUDES IPMA ASSISTANT CONSOLE & CONFERENCE CONNECTION. Getting Started Manual

CISCO IP PHONE MODEL 7960 & UNITY VOICEMAIL INCLUDES IPMA ASSISTANT CONSOLE & CONFERENCE CONNECTION. Getting Started Manual CISCO IP PHONE MODEL 7960 & UNITY VOICEMAIL INCLUDES IPMA ASSISTANT CONSOLE & CONFERENCE CONNECTION Getting Started Manual... 4 Getting Started... 4 Using LCD Icons... 4 Using the IP Phone Configuration

More information

Cisco 8851. Dial Plan. Feature and Session Buttons. Your Phone

Cisco 8851. Dial Plan. Feature and Session Buttons. Your Phone Cisco 8851 Dial Plan Internal Calls: Dial 5-digit extension External Calls: Domestic/Local: 9+1 Area Code + Number Int l: 9+011+Country Code + Number Emergency: 9+911 or 911 Your Phone 1. Incoming call

More information

Cisco SPA 500 Series IP Phones

Cisco SPA 500 Series IP Phones Cisco SPA 500 Series IP Phones Cisco Small Business Pro SPA 500 Series IP Phones Models 502G, 504G, 508G, and 509G Cisco SPA 500 Series IP Phones User Guide 1 P age Table of Contents Getting Started...

More information

Razorline 7942/7962 User Manual

Razorline 7942/7962 User Manual Index Abbreviated Dialing 18 Adjusting the Phone 4 Answering a Call 10 Billing Codes 22 Call Block 21 Call Forwarding 12 Call Logs (Directories) 20 Conferencing 14 Connecting Your Phone 3 Direct Call Pickup

More information

AVAYA 9608 SIP DESKPHONE INSTRUCTIONS

AVAYA 9608 SIP DESKPHONE INSTRUCTIONS AVAYA 9608 SIP DESKPHONE INSTRUCTIONS MESSAGE WAITING INDICATOR YOUR PHONE 9608 PHONE INSTRUCTIONS If there are messages in your Avaya Voice Mailbox, the light on the top right corner of your telephone

More information

CISCO IP Phone 7942-7962

CISCO IP Phone 7942-7962 CISCO IP Phone 7942-7962 PHONE / EXTENSION NUMBERS - Internal 5-digit extension numbers - 13000 to 13199 (Non-DID) - 73000 to 73199 (DID s) - External 7-digit phone numbers (DID Direct Inward Dial) - 687-3000

More information

Cisco 7940/7960 User Guide. Cisco 7940/7960 User Guide

Cisco 7940/7960 User Guide. Cisco 7940/7960 User Guide Cisco 7940/7960 User Guide Table of Contents Table of Contents...2 Introduction...3 The Cisco 7940/7960 IP Phone... 3 Web Portal...3 Telephony Toolbar...3 Document Format...4 Feature Functionality...5

More information

Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8.8 (SCCP)

Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8.8 (SCCP) Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8.8 (SCCP) First Published: July 22, 2011 Last Modified: July 22, 2011 Americas Headquarters Cisco Systems,

More information

Basic Training Syllabus

Basic Training Syllabus Mastering the ShoreTel IP Communication System Basic Training Syllabus Personal Call Manager - P a g e 1 Objectives of the class: Understanding new technology can at times appear challenging. However,

More information

* Using the User Options Web Pages. * Connecting Your Phone. * Basic and Advanced Call Handling. VoiceMail. * Troubleshooting your phone

* Using the User Options Web Pages. * Connecting Your Phone. * Basic and Advanced Call Handling. VoiceMail. * Troubleshooting your phone * Phone Overview * Connecting Your Phone * Basic and Advanced Call Handling * Accessing Voice Messaging * Using the User Options Web Pages VoiceMail * Troubleshooting your phone Phone Models 7975 Color

More information

Cisco VoIP 8941/8945 Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu

Cisco VoIP 8941/8945 Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu Cisco VoIP 8941/8945 Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu Updated on 7/31/2014 TABLE OF CONTENTS Phone Overview... 4 Phone Terms... 5 Operating Your Phone...

More information

City University VoIP Quick Reference Cisco IP Phone 7945, 7971-7975

City University VoIP Quick Reference Cisco IP Phone 7945, 7971-7975 For enquiries and service appointment, please call CSC Help Desk at 3442 7658 Warning: Do not unplug, remove or change the location of IP phone yourself. Otherwise, network interruption may be resulted.

More information

Keep the handset in the cradle to auto answer with your speakerphone. Otherwise, calls ring normally and you must manually answer them.

Keep the handset in the cradle to auto answer with your speakerphone. Otherwise, calls ring normally and you must manually answer them. Calling Features Auto Answer Auto Answer prompts your phone to automatically answer incoming calls after one ring. Your system administrator sets up Auto Answer to work with your speakerphone. Auto Answer

More information

VoIP Phones. Elements of our MITEL 5330 IP Phones: Feature Function

VoIP Phones. Elements of our MITEL 5330 IP Phones: Feature Function VoIP Phones Elements of our MITEL 5330 IP Phones: Feature Function 1) Display 2) Ring/Message Indicator. Flashes to signal an incoming call and to indicate a message waiting in your voice mailbox. 3) Volume,

More information

Cisco 7900 Series IP Phone

Cisco 7900 Series IP Phone Main Menu 1. Phone Parts Stand Adjustment button Ring/Voicemail indicators Programmable buttons Soft Keys Navigation Wheel Volume Button Speaker Button Mute Button Headset Button 2. Line Appearance Colors

More information

Cisco Unified IP Phone 6921

Cisco Unified IP Phone 6921 Cisco Unified IP Phone 691 The Cisco Unified IP Phone 691 provides these features: Phone connections Buttons and hardware Phone screen Footstand Handset rest Audio and Sound Level Volume Control Phone

More information

Quick Reference Book. Cisco 7940 & 7960 Series IP Phones. Business Feature Set T6000 Release 6.0 SCCP Protocol

Quick Reference Book. Cisco 7940 & 7960 Series IP Phones. Business Feature Set T6000 Release 6.0 SCCP Protocol Quick Reference Book Cisco 7940 & 7960 Series IP Phones Business Feature Set T6000 Release 6.0 SCCP Protocol 2007 Red Gap Communications, Inc. All rights reserved. Revision 20070309 Important Phone Numbers

More information

Keep the handset in the cradle to auto answer with your speakerphone. Otherwise, calls ring normally and you must manually answer them.

Keep the handset in the cradle to auto answer with your speakerphone. Otherwise, calls ring normally and you must manually answer them. Calling Features Agent Greeting The Agent Greeting feature allows an agent to create and update a prerecorded greeting that plays at the beginning of a call, such as a customer call, before the agent begins

More information

VWCC Cisco Phone Users Guide New Phone setup and configuration guide Version 1.4

VWCC Cisco Phone Users Guide New Phone setup and configuration guide Version 1.4 VWCC Cisco Phone Users Guide New Phone setup and configuration guide Version 1.4 Last updated: 5/23/11 Table of Contents 1. VOICE MAIL... 3 1.1 Configuring your Voice Mail Box... 3 1.2 Additional Voicemail

More information

Cisco 7941 / 7961 IP Phone User Guide

Cisco 7941 / 7961 IP Phone User Guide Cisco 7941 / 7961 IP Phone User Guide Emergency To dial 911 for emergency service, you must dial the Outside Access Digit first (usually 9) + 911. Customer Service / Technical Support (919) 459-2300, option

More information

TCiCT. Cisco IP Phones (VoIP) Participant Guide

TCiCT. Cisco IP Phones (VoIP) Participant Guide 2014 Cisco IP Phones (VoIP) Participant Guide TCiCT Cisco IP Phones or VoIP takes using phones to a whole new level. VoIP has numerous features that are available, from call forwarding to corporate directories

More information

Cisco 504 IP Phone. Quick User guide. Produced by: The Nomis Support Desk. support@nomisconnections.co.uk

Cisco 504 IP Phone. Quick User guide. Produced by: The Nomis Support Desk. support@nomisconnections.co.uk Cisco 504 IP Phone Quick User guide Produced by: The Nomis Support Desk 0844 880 0018 support@nomisconnections.co.uk Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844

More information

Using the Cisco IP Phone 7910 Series

Using the Cisco IP Phone 7910 Series CHAPTER 3 Read these sections to learn how to use your Cisco IP Phone 7910 Series telephone: How to Use the Handset and Speaker, page 3-2 Customizing Phone Settings, page 3-4 Making Telephone Calls, page

More information

Telephone User Guide 9404 and 9408 Models

Telephone User Guide 9404 and 9408 Models Telephone User Guide 9404 and 9408 Models May 2013 Introduction - the 9404 and 9408 Telephone Your telephone provides many features, including a Phone screen for viewing and managing your calls, a History

More information

Cisco IP Phone 7970. License and Warranty. Phone Guide

Cisco IP Phone 7970. License and Warranty. Phone Guide Phone Guide Cisco IP Phone 7970 License and Warranty Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387)

More information

Cisco IP Phone 7970 Series for Cisco CallManager 4.1(3)

Cisco IP Phone 7970 Series for Cisco CallManager 4.1(3) Phone Guide Cisco IP Phone 7970 Series for Cisco CallManager 4.1(3) INCLUDING LICENSE AND WARRANTY Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com

More information

St. Paul Public Schools. IP Phone Quick Reference Guide

St. Paul Public Schools. IP Phone Quick Reference Guide St. Paul Public Schools IP Phone Quick Reference Guide Phone Operations Place a Call Internal call: dial the 5-digit extension number External call: dial 9 + the number Pick up the Handset, press the line

More information

CISCO IP PHONE MODEL 7960 & UNITY VOICEMAIL INCLUDES CISCO CALLMANAGER ATTENDANT CONSOLE. Getting Started Manual

CISCO IP PHONE MODEL 7960 & UNITY VOICEMAIL INCLUDES CISCO CALLMANAGER ATTENDANT CONSOLE. Getting Started Manual CISCO IP PHONE MODEL 7960 & UNITY VOICEMAIL INCLUDES CISCO CALLMANAGER ATTENDANT CONSOLE Getting Started Manual... 3 Getting Started... 3 Using LCD Icons... 3 Using the IP Phone Configuration Utility...

More information

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) For Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Americas Headquarters Cisco Systems, Inc. 170 West Tasman

More information

VoIP User Guide UCLA INFORMATION TECHNOLOGY SERVICES

VoIP User Guide UCLA INFORMATION TECHNOLOGY SERVICES VoIP User Guide UCLA INFORMATION TECHNOLOGY SERVICES 1 Introduction This guide covers the features that are available with the VoIP telephone system. IT SERVICES 741 Charles E. Young Drive South (CSB 1,

More information

Hosted VoIP User Guide

Hosted VoIP User Guide Hosted VoIP User Guide Cisco 500 series Handset Cisco 500 series handset 1 Hosted VoIP Services Welcome to GCI Hosted VoIP services. Detailed below is a basic user guide outlining the simplicity of the

More information

Razorline Cisco 7911 User Manual

Razorline Cisco 7911 User Manual Razorline Cisco 7911 User Manual Star Code Summary Feature Set Cancel Abbreviated Dial 75* + Menu 75* + Menu Anonymous Call Rejection *77 *87 Call Forward All Calls 72* + no. + # 73* Call Forward Busy

More information

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) For Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Americas Headquarters Cisco Systems, Inc. 170 West Tasman

More information

DP 5000 Series Telephone Button Overview.

DP 5000 Series Telephone Button Overview. DP 5000 Series Telephone Button Overview. A. Status LED (message and ringing) B. LCD Display C. Softkeys D. Programmable Feature Buttons E. Message Waiting LED F. Microphone Mute Button G. Speaker Phone

More information