GCI VOICE. Auto-Attendant Voic User Interface Onboarding Guide. gci.com/business

Size: px
Start display at page:

Download "GCI VOICE. Auto-Attendant Voicemail User Interface Onboarding Guide. gci.com/business 08.17.15"

Transcription

1 GCI VOICE Auto-Attendant Voic User Interface Onboarding Guide gci.com/business

2 2 Note: Please do not attempt to setup or change your Auto-Attendant feature by calling in to the MediaBox. The Auto-Attendant feature and greeting can only be added, changed or removed via the Customer User Interface.

3 TABLE OF CONTENTS Accessing the Customer User Interface... 4 Customer User Interface Overview... 6 Settings... 7 Auto-Attendant... 8 Company Directory... 8 Auto-Attendant Mailbox Menu Setup... 8 Activating Menu Keys Notifications...12 Changing the Auto-Attendant Mailbox Menu...13 Company Directory Menu Setup...14 Managing Company Directory Contacts

4 ACCESSING THE CUSTOMER USER INTERFACE 1. Log into the Customer User Interface at 2. Enter the ten digit phone number. 3. Enter your Access Code or PIN. 4. Click Log In. 4

5 5. After you have successfully logged into to the Customer User Interface, the following screen will appear. 5

6 CUSTOMER USER INTERFACE OVERVIEW Inbox The Customer User Interface Inbox will display received messages from the Mediabox. New Messages will appear in the New Message folder. Any previously saved or played messages will display in the Saved Messages folder. Please Note: Saved messages can only be saved for 21 days. Refresh the MediaBox Delete selected messages Log out of the Customer User Interface Listen to the displayed message Download messages to your computer Transfer allows messages to be sent to an address, or another phone number. 6

7 SETTINGS Message Order Customize the order in which messages are displayed in the New Messages or Saved Messages folders. You have the options to display your messages in chronological order or reverse chronological order. Greetings The Greetings option allows for customized options for Busy and No Response situations. Set the Primary Greeting, Default Greeting, Secondary Greeting or Name Greeting without the Auto-Attendant setup. Default Greeting - Prerecorded system messages that notifies the caller that the person is unavailable and to please leave a message. Primary Greeting - A customized personal greeting. Secondary Greeting - A customized temporary greeting used for seasonal periods, holidays, etc. Name Greeting - A customized greeting that allows for a name or company name to play. Play - Allows a different greeting to be played during a specific date range. Days Off - Allows a different greeting to be played on specific days. Status Greeting - Allows one greeting to be played when the line is busy and a different greeting when the call is not answered. PIN Disable, enable or change the access code required to log into the Customer User Interface. The call in access and the web access password are the same. When the code or pin is changed the call in access code and Web access code will both update. Notifications Notifications allows for an to be sent when a message has been received. There is also the option to send an audio file with the notification, so messages can be played from the designated Inbox. Call Notifications Call Notifications sends a notification by phone when a message is received in the MediaBox. Record Option Enables or disables the ability to record a message in the MediaBox. File Format Specify the audio file format in which messages are received. 7

8 AUTO-ATTENDANT The Auto-Attendant option will provide the ability to configure the Auto-Attendant feature. Options include creating schedules, uploading new Auto-Attendant Menu Greetings, add, delete or reconfigure menu keys. Schedules - Add, modify or delete a schedule for the Auot-Attendant Menu Greeting Menus - Add, modify or delete and Auto-Attendant Menu. COMPANY DIRECTORY The Manage option under Company Directory will provide the ability to configure the Company Directory feature. Options include the ability to upload a.csv file or manually enter or remove Company Directory Contacts. AUTO-ATTENDANT MAILBOX MENU SETUP 1. Under the Auto-Attendant menu click on Schedules. 2. In the Manage Schedules section click on Add. 8

9 3. Update fields in the Add Schedule section. A. Name Name of the schedule. This is a required field. B. Description Brief description of the schedule. This is optional. C. Enabled Turns schedule on or off. D. Limited Schedule Use if schedule will be played during a specific period. Limited Schedule is used as a secondary to the primary schedule. For example you can set a limited schedule to play on the weekend or during lunch times. There can only be 1 limited schedule. E. Play Prompt Plays a message before playing the menu. This option is ideal for customers who have multiple menus or change their menu often. The prompt can be used to play business information that doesn t change such as hours and locations. F. First Menu Name of the menu This is a required field. 4. Click on Add. 9

10 5. Update fields in the Manage Menu section. A. Name Name of the menu. This is a required field. B. Description Brief description of the schedule. This is optional. C. Audio File Select or create WAV file to be played. Upload Upload a WAV file from a computer. If customer does not have computer recording software then the Web Call option will be used. Click on Choose File. Select file and click on Open. Web Call Voic system will call customer at a local number of their choosing. Customer will record menu at that time. Enter 10 digit local phone number. Name Optional Description - Optional D. Enable Extended Timeout Extends the amount of time the caller has to select an option before it times out. E. Select Active Menu Keys Defines which keys are active and what they will do. Keys will be set up after menu is recorded. Procedures outlined in Activating Menu Keys section below. 6. Click on Submit. A. If Web Call option chosen, voic system will call selected local number immediately. Follow voic prompts. 10

11 ACTIVATING MENU KEYS 1. Select the number key to program. 2. Choose option for that key. A. Jump To Menu Transfer caller to another menu. B. Play Prompt Play an announcement. C. Leave a Message in the Current Mailbox D. Transfer to Company Directory E. Transfer Call to Predefined Phone Number Transfer caller to a local number. F. Direct Deposit to Predefined Phone Number Transfer caller to another GCI voic box. 3. Repeat for desired number of keys to activate. 4. Choose option for Timeout. A. The timeout duration is 3 seconds unless Enable Extended Timeout is selected. Extended timeout duration is 10 seconds. B. When Jump To Menu is selected here, the same menu can be used so that the menu options are played again for the caller. 5. Hit the Submit to save menu keys. 11

12 NOTIFICATIONS notifications allow you to receive notifications by when you receive messages in your Mediabox. notifications with attachments allow you to receive notifications by with the voice message attached. 1. From the Customer User Interface, select Notifications under Settings. 2. Enter the addresses you wish to receive voic notifications. 3. Specify if you want to receive notification by checking enable or disable; or select Attachment if you would like an notification sent with the.wav file as an attachment. 4. Enter the schedule permissible hours to receive notification messages and select the Submit button under each item. 12

13 CHANGING THE AUTO-ATTENDANT MAILBOX MENU Changing the Auto-Attendant Menu can be accomplished by following the Activating Menu Keys process. See page 11 for more details. Example: You ve reached GCI. Press 1 for John, press 2 for Jane and 3 to leave a message for the main office. Option 3 directs the customer to leave a message in the main MediaBox. If your Auto-Attendant greeting is not configured to leave a message in the main MediaBox then you will need to program a Menu Key to Leave a Message in the Mediabox. You do not need to announce this option in the greeting, but the menu key will remain active in the back ground for you to use when changing out the Auto Attendant Greeting. Example: You ve reached GCI. Press 1 for John and press 2 for Jane. Menu Key 3 is activated to leave a message, but it s not announced in the greeting. 13

14 COMPANY DIRECTORY MENU SETUP The Company Directory option provides the caller the ability to search for an employee from a Company Directory menu. Adding Company Directory Contacts Manually 1. From the Customer User Interface, select Company Directory. 2. Contacts can be added manually by clicking the Add button. 3. A new screen will populate with First Name, Last Name and Phone number fields. 4. Click on Browse to upload an audio file, from your desk top that will play the name sound. 5. Click the Add button when finished. Upload a File Contacts can also be added by uploading a saved.csv file from your computer, formatted with a first name, last name and phone number. 14

15 MANAGING COMPANY DIRECTORY CONTACTS Once Company Directory Contacts have been created, you can manage the list of contacts by deleting, adding or modifying them from Manage under Company Directory. GCI BUSINESS CUSTOMER SERVICE

Voice Mail Online User Guide

Voice Mail Online User Guide Voice Mail Online User Guide Overview Welcome to the online version of SaskTel Voice Mail that is now accessible from any computer with Internet access You can listen to, sort, forward and/or delete your

More information

Asterisk Voicemail User Reference

Asterisk Voicemail User Reference Asterisk Voicemail User Reference Chapter 1. An Overview The Asterisk PBX offers a highly flexible, highly capable voice mail system. Among the features that it offers are: Three different types of greetings.

More information

Shaw Business. Auto-Attendant User Guide

Shaw Business. Auto-Attendant User Guide Shaw Business Auto-Attendant User Guide Contents Steps to Setup an Auto-Attendant... 3 Plan your Auto-Attendant structure...4 Prepare custom greetings for each menu and sub-menu... 5 Providing Custom greetings

More information

Evolution PBX User Guide for SIP Generic Devices

Evolution PBX User Guide for SIP Generic Devices Evolution PBX User Guide for SIP Generic Devices Table of contents Introduction... 1 Voicemail... Using Voicemail... Voicemail Menu... Voicemail to Email... 3 Voicemail Web Interface... 4 Find Me Rules...

More information

MANAGED VOICE SOLUTIONS QUICK START GUIDE

MANAGED VOICE SOLUTIONS QUICK START GUIDE MANAGED VOICE SOLUTIONS QUICK START GUIDE WELCOME Welcome to Mediacom Business Managed Voice Solutions! This guide is intended to get you up-and-running for the basic features associated with the product.

More information

Xpressions Web Assistant

Xpressions Web Assistant Xpressions Web Assistant Accessing your voicemail via the web Information Technology Services Outreach and Distance Learning Technologies 1 Copyright 2014 KSU Department of Information Technology Services

More information

Enhanced Call Processor (ECP) User Guide

Enhanced Call Processor (ECP) User Guide Enhanced Call Processor (ECP) User Guide Overview The Enhanced Call Processing Mailbox (ECP), also referred to as Callers Menu, allows callers to route themselves to specific persons, departments, mailboxes

More information

Voice Mail with E-Forward Online User Guide

Voice Mail with E-Forward Online User Guide Voice Mail with E-Forward Online User Guide Check voice messages from any phone, your e-mail or online! Discover the ultimate convenience of managing your home and family life using Ponderosa Voice Mail

More information

one Managing your PBX Administrator ACCESSING YOUR PBX ACCOUNT CHECKING ACCOUNT ACTIVITY

one Managing your PBX Administrator ACCESSING YOUR PBX ACCOUNT CHECKING ACCOUNT ACTIVITY one Managing your PBX Administrator ACCESSING YOUR PBX ACCOUNT Navigate to https://portal.priorityonenet.com/ and log in to the PriorityOne portal account. If you would like your web browser to keep you

More information

VoIP Aastra 6739i User Guide

VoIP Aastra 6739i User Guide VoIP Aastra 6739i User Guide University of Calgary Network Services Contents Voicemail... 3 Access: From your office... 3 Access: From any phone... 3 Voice Mail Options... 3 Access: Internet... 5 Calling

More information

Enswitch Administrator Guide

Enswitch Administrator Guide Enswitch Administrator Guide July 2012 Enswitch Administrator Guide 1 Contents 1 Introduction... 5 1.1 The Purpose of this Document...5 1.2 Features...5 1.3 Workflows...5 2 User Enrollment... 6 3 User

More information

My Hosted PBX Portal User Guide https://mypbx.primus.ca/

My Hosted PBX Portal User Guide https://mypbx.primus.ca/ My Hosted PBX Portal User Guide https://mypbx.primus.ca/ Quick Click Features Call Log Tab Directory Tab Voice Mail Tab Phone Control Tab Concierge Tab Call treatments Find Me Follow Me Remote Phone Call

More information

VoIP Aastra 6757i User Guide

VoIP Aastra 6757i User Guide VoIP Aastra 6757i User Guide University of Calgary Network Services Oct 2013 1 of 10 Network Services Access: From your office... 3 Access: From any phone... 3 Voice Mail Options... 3 Access: Internet...

More information

Telesystem Visual Voicemail ios/apple User Guide

Telesystem Visual Voicemail ios/apple User Guide Telesystem Visual Voicemail ios/apple User Guide Visual Voicemail - ios/apple The Visual Voicemail app allows you to listen/delete/read your messages 1 from your ios device. Before downloading the app

More information

Auto Attendant or IVR Setup Guide DigiCloud IP PBX Solution

Auto Attendant or IVR Setup Guide DigiCloud IP PBX Solution Auto Attendant or IVR Setup Guide DigiCloud IP PBX Solution Auto Attendant DigiCloud Auto Attendant is a flexible utility designed to greet callers and transfer them either to an existing DigiCloudSwitch

More information

REINVENTING COMMUNICATIONS. User s Guide !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! User s Guide

REINVENTING COMMUNICATIONS. User s Guide !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! User s Guide " $%&'()*+),$(,$- %&).$,./0)11111111111111111111111111111111111111223 %++(--0,4$5(,./0)6(&7)8$%'222111111111111111111111111229,%/04%$0,4$5(7)8$%'111111111111111111111111111111122: 5);(7%4(1111111111111111111111111111111111111111

More information

First Time Easy Set-Up

First Time Easy Set-Up First Time Easy Set-Up After log in, set up the following five options for optimum performance. 1 2 3 4 5 Change Your Password:...[#][7][1] Required to Log In as a Subscriber. Password length can be from

More information

Voice Mail - Web PhoneManager (WPM) Rev. 8/4/15

Voice Mail - Web PhoneManager (WPM) Rev. 8/4/15 Voice Mail - Web PhoneManager (WPM) Rev. 8/4/15 Web PhoneManager allows subscribers to manage their messages, mailbox recordings, and mailbox settings over the Internet. Important Notes: WPM is available

More information

PBX Administrator Guide

PBX Administrator Guide DDev8.10 1 PBX Administrator Guide URL for the site is https://hostedpbx.voxnetinc.com/login.php Enter you Username E mail address Enter your Password - Your extension The HOME page opens Here you can

More information

KFKI Unified Messaging Server (UMS) User manual

KFKI Unified Messaging Server (UMS) User manual KFKI Unified Messaging Server (UMS) User manual Introduction UMS Unified Messaging Server is suitable for receiving voicemail and fax messages and sending fax messages. User webpage Availability The user

More information

SNAPCOMM USER GUIDE SETTING UP EMERGENCY E911. Powered by ConnectMevoice INTRODUCTION YOUR PHONE NUMBER AND ACCESS CODE

SNAPCOMM USER GUIDE SETTING UP EMERGENCY E911. Powered by ConnectMevoice INTRODUCTION YOUR PHONE NUMBER AND ACCESS CODE SNAPCOMM USER GUIDE Powered by ConnectMevoice INTRODUCTION Welcome to SnapComm phone system. You have just subscribed to the most powerful Hosted Internet Phone and unified messaging service on the market

More information

ClicktoFax Service Usage Manual

ClicktoFax Service Usage Manual ClicktoFax Service Usage Manual 1. Log in to Fax Service 2. Configure your account 3. Send a fax 4. Receive a fax/search for Faxes/View Faxes 5. Logout 6. Additional Support 1. Log into fax service: a.

More information

ConnectDirect User Guide

ConnectDirect User Guide ConnectDirect User Guide For questions contact ConnectMe Customer Service Email: custsvc@connectmevoice.com Phone: 800-743-1208 Ext. 2 Page 1 Contents... 1 SECTION 1: Introduction... 4 SECTION 2: Login

More information

Hosted Fax Mail. Hosted Fax Mail. User Guide

Hosted Fax Mail. Hosted Fax Mail. User Guide Hosted Fax Mail Hosted Fax Mail User Guide Contents 1 About this Guide... 2 2 Hosted Fax Mail... 3 3 Getting Started... 4 3.1 Logging On to the Web Portal... 4 4 Web Portal Mailbox... 6 4.1 Checking Messages

More information

Virtual Phone System User Guide v5.4

Virtual Phone System User Guide v5.4 Virtual Phone System User Guide v5.4 169 Saxony Road, Suite 212 Encinitas, CA 92024 Phone & Fax: (800) 477-1477 Welcome! Thank you for choosing FreedomVoice. This User Guide is designed to help you understand

More information

User Guide for Phone System Portal

User Guide for Phone System Portal User Guide for Phone System Portal Open up a web browser and go to: https://myportal.microtech-tel.net/commportal/ Type in your without the dashes and your default password will

More information

VOICE MAIL TO EMAIL - MY SERVICES MANAGEMENT

VOICE MAIL TO EMAIL - MY SERVICES MANAGEMENT Included with your subscription to Voice Mail to Email VOICE MAIL MANAGEMENT INTERNET ACCESS My Services web access allows you to administer your Voice Mail account settings and to play, delete and save

More information

Auto Attendant User Guide

Auto Attendant User Guide Auto Attendant User Guide Specifications subject to change without notice. Facilities described may or may not be supported by your network. This documentation refers to software version 14.183 for hardware

More information

Getting Started with UM

Getting Started with UM Getting Started with UM PREFACE Welcome to Exchange Unified Messaging. This system will replace the legacy voice mail system and provide additional functionality. Our Exchange Servers will provide voice

More information

PBXware End User Guide. 2003-2008 Bicom Systems

PBXware End User Guide. 2003-2008 Bicom Systems PBXware End User Guide Part I Introduction 3 1 Introduction PBXware End User Guide PBXware system is a scalable telephony solution featuring a range of traditional telephony and emerging VoIP technologies.

More information

Weave Phone User Guide (VVX 310)

Weave Phone User Guide (VVX 310) (VVX 310) Getting Started: Answering a Call: Simply pick up the handset and begin speaking. Placing a Call (2 options): 1. Pick up the handset and dial - OR 2. Dial the number and hit the Dial button (goes

More information

Auto Attendant Setup & Operation

Auto Attendant Setup & Operation SCS 4.0 Auto Attendant Setup & Operation Task Based Guide Copyright 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document

More information

NEXTLEVEL INTERNET. NextLevel Voice User Guide

NEXTLEVEL INTERNET. NextLevel Voice User Guide NEXTLEVEL INTERNET NextLevel Voice User Guide N E X T L E V E L I N T E R N E T NextLevel Voice User Guide NextLevel Internet P.O. Box 502661 San Diego, CA 92150 Sales 858-836-0703 Support 858-836-0700

More information

Rev. 06 JAN. 2008. Document Control User Guide: Using Outlook within Skandocs

Rev. 06 JAN. 2008. Document Control User Guide: Using Outlook within Skandocs Rev. 06 JAN. 2008 Document Control User Guide: Using Outlook within Skandocs Introduction By referring to this user guide, it is assumed that the user has an advanced working knowledge of Skandocs (i.e.

More information

Hosted IP-PBX Phone System

Hosted IP-PBX Phone System Administrator Guide Hosted IP-PBX Phone System Business Voice Systems Metro Connection Services Commercial DirecTV Managed Services Data Center Business Voice Systems Metro Broadband Services Data Center

More information

RiOffice Users Manual

RiOffice Users Manual RiOffice Users Manual Rio Networks 9/23/2009 Contents Available Services... 4 Core PBX Features... 4 Voicemail Features... 4 Call Center Features... 4 Call Features... 4 Using Your Phone... 5 Phone Layout...

More information

Cloud Voice Quick Reference Guide

Cloud Voice Quick Reference Guide Cloud Voice Quick Reference Guide CLtel 107 N. 4th Street Clear Lake, Iowa 50428 Welcome! Welcome to Cloud Voice from CLtel! This guide is intended to get you up-and-running for the basic features associated

More information

Voicemail Plus User Guide

Voicemail Plus User Guide Voicemail Plus User Guide Version: 2.0_US Revised: 25 September 2007 Notices Copyright 2007 Vonage. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used

More information

Telesystem Visual Voicemail Android User Guide

Telesystem Visual Voicemail Android User Guide Telesystem Visual Voicemail Android User Guide Visual Voicemail - Android The Visual Voicemail app allows you to listen/delete/read your messages 1 from your Android device. Before downloading the app

More information

Welcome to Marist College s new Voicemail system. Recording your Greeting. Contents of this Booklet. First Time Users, What do I need to get started?

Welcome to Marist College s new Voicemail system. Recording your Greeting. Contents of this Booklet. First Time Users, What do I need to get started? 1 VoiceRite Client version 3.7, before you start what you need to know Welcome to Marist College s new Voicemail system Unified Messaging is a powerful, yet easy-to-use messaging system. It integrates

More information

CUSTOMER CONFIGURATION AUTO ATTENDANT ADMINISTRATOR S GUIDE

CUSTOMER CONFIGURATION AUTO ATTENDANT ADMINISTRATOR S GUIDE CUSTOMER CONFIGURATION AUTO ATTENDANT ADMINISTRATOR S GUIDE Primus Business Services AAAG10-2013 Table of Contents Overview... 3 What is an Auto Attendant?... 3 Features... 4 Options... 6 Global Options...

More information

Getting Started with Loyola s New Voicemail System

Getting Started with Loyola s New Voicemail System Getting Started with Loyola s New Voicemail System Loyola Moves to Microsoft This guide provides an introduction to Loyola s new unified messaging voicemail system, which went live in March 2014. Additional

More information

Verizon VoIP Integrated Communications Package

Verizon VoIP Integrated Communications Package Verizon VoIP Integrated Communications Package Voice Mail User Guide For training/documentation, please visit us @ http://customertraining.verizonbusiness.com or call 1 800 622 1049 2009 Verizon. All Rights

More information

Getting Started. Getting Started with Time Warner Cable Business Class. Voice Manager. A Guide for Administrators and Users

Getting Started. Getting Started with Time Warner Cable Business Class. Voice Manager. A Guide for Administrators and Users Getting Started Getting Started with Time Warner Cable Business Class Voice Manager A Guide for Administrators and Users Table of Contents Table of Contents... 2 How to Use This Guide... 3 Administrators...

More information

Getting Started with Exchange Unified Messaging

Getting Started with Exchange Unified Messaging Getting Started with Exchange Unified Messaging Welcome to Exchange Unified Messaging. This system will replace Clark s existing voice mail system and provide additional functionality. Microsoft Exchange

More information

Verizon Business National Unified Messaging Service Enhanced Service Guide

Verizon Business National Unified Messaging Service Enhanced Service Guide USER GUIDE Voice Verizon Business National Unified Messaging Service Enhanced Service Guide What Is Unified Messaging? Verizon Business National Unified Messaging Service is an interactive voicemail system

More information

Cisco Unity Connection Voicemail User Guide:

Cisco Unity Connection Voicemail User Guide: Cisco Unity Connection Voicemail User Guide: Your Unity Voicemail Mailbox The Cisco Unity Connection Voicemail system provides each user a Voicemail Box. Messages in your Voicemail Box are not stored indefinitely.

More information

Quick Reference Guide for Avaya Distributed Office voice mail

Quick Reference Guide for Avaya Distributed Office voice mail IP Telephony Contact Centers Mobility Services Quick Reference Guide for Avaya Distributed Office voice mail 03-602108 Issue 1 May 2007 This guide explains how to use Avaya Distributed Office voice mail.

More information

SMALL BUSINESS USER GUIDE

SMALL BUSINESS USER GUIDE SMALL BUSINESS USER GUIDE TABLE OF CONTENTS Anonymous Call Rejection 4 Anywhere 5 Call Block 6 Call Forwarding 7 Call Logs 8 Call Return 8 Call Transfer 8 Call Waiting 9 Caller ID 9 Do Not Disturb 10 Find

More information

Start-up Guide for Call Queue Managers. Call Queue Manager Guide

Start-up Guide for Call Queue Managers. Call Queue Manager Guide Start-up Guide for Call Queue Managers Call Queue Manager Guide Table of Contents Welcome to RingCentral Office@Hand from AT&T... 3 Overview Page... 5 Messages Page...5 Call Log Page... 6 Contacts Page...7

More information

Feature Reference. Features: Call Forwarding Call Waiting Conference Calling Outbound Caller ID Block Last Call Return VoiceMail

Feature Reference. Features: Call Forwarding Call Waiting Conference Calling Outbound Caller ID Block Last Call Return VoiceMail Feature Reference This document will provide you with information on and how to use the following features of your phone service with Standard Broadband. Features: Call Forwarding Call Waiting Conference

More information

ADMINISTRATOR GUIDE Call Queuing Administrator Guide V 2.0. 8x8 Call Queuing. Administrator Guide. Version 2.0 February 2011

ADMINISTRATOR GUIDE Call Queuing Administrator Guide V 2.0. 8x8 Call Queuing. Administrator Guide. Version 2.0 February 2011 8x8 Call Queuing Administrator Guide Version 2.0 February 2011 Table of Contents Introduction...3 How an 8x8 Call Queue Works...4 Example: Primary and Secondary Queue Extension Group...4 Getting Started...5

More information

Virtual Phone System User Guide v4.7

Virtual Phone System User Guide v4.7 Virtual Phone System User Guide v4.7 169 Saxony Road, Suite 212 Encinitas, CA 92024 Phone & Fax: (800) 477-1477 Welcome! Thank you for choosing FreedomVoice. This User Guide is designed to help you understand

More information

Net-PBX IVR/Auto Attendant How-to Guide

Net-PBX IVR/Auto Attendant How-to Guide Net-PBX IVR/Auto Attendant How-to Guide For latest version please go to www.net-voice.net/documentation.php Please report any problems or omissions found to support@net-voice.net Index Preface... 3 What

More information

Hosted Voice Quick Start Guide

Hosted Voice Quick Start Guide Hosted Voice Quick Start Guide EATEL 225-621-4100 Welcome Welcome to Hosted Voice from EATEL! This guide is intended to get you up and running for the basic features associated with the product. Pages

More information

Contents 1. Setting up your Phone Phone Setup Phone Usage 2. User Portal 3. Softphone for your computer 4. Faxing

Contents 1. Setting up your Phone Phone Setup Phone Usage 2. User Portal 3. Softphone for your computer 4. Faxing User Guide 1 Contents 1. Setting up your Phone Phone Setup Phone setup instructions Recording Voicemail Greeting and Voicemail Menu Testing tools Phone Usage Call Transfer, Call Forwarding and Do Not Disturb

More information

NEXTLEVEL INTERNET. NextLevel Voice Office Manager Guide

NEXTLEVEL INTERNET. NextLevel Voice Office Manager Guide NEXTLEVEL INTERNET NextLevel Voice Office Manager Guide N E X T L E V E L I N T E R N E T NextLevel Voice Office Manager Guide NextLevel Internet P.O. Box 502661 San Diego, CA 92150 Sales 858-836-0703

More information

Hosted Voice. Rely on us to take care of your business. YOUR QUICK START GUIDE TO THE LUS FIBER ALL BUSINESS HOSTED VOICE SYSTEM

Hosted Voice. Rely on us to take care of your business. YOUR QUICK START GUIDE TO THE LUS FIBER ALL BUSINESS HOSTED VOICE SYSTEM Hosted Voice YOUR QUICK START GUIDE TO THE LUS FIBER ALL BUSINESS HOSTED VOICE SYSTEM Rely on us to take care of your business. 1 2 Welcome. Welcome to ExecCONNECT from LUS Fiber! This guide is intended

More information

Rev. 1.0.3. www.telinta.com

Rev. 1.0.3. www.telinta.com Rev. 1.0.3 Copyright Notice Copyright 2014-2015 Telinta Inc. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the

More information

D I G I T A L P H O N E S E R V I C E F E A T U R E S G U I D E DIGITAL P H O N E S E R V I C E. ACN 2007 useng_featuresguide_prdpv_w_092507

D I G I T A L P H O N E S E R V I C E F E A T U R E S G U I D E DIGITAL P H O N E S E R V I C E. ACN 2007 useng_featuresguide_prdpv_w_092507 D I G I T A L P H O N E S E R V I C E F E A T U R E S G U I D E DIGITAL P H O N E S E R V I C E ACN 2007 useng_featuresguide_prdpv_w_092507 TABLE OF CONTENTS Making Phone Calls... 2 Accessing Your Account

More information

VoIP Services User Guide

VoIP Services User Guide VoIP Services User Guide Table of Contents Overview of Services 3 Service Numbers 4 Line Services and Codes 5 Voice Mail 12 Overview of Services This guide is about Tera-Byte's VoIP services for residential

More information

Voice Mail. Objectives. When you finish this module, you will be able to:

Voice Mail. Objectives. When you finish this module, you will be able to: Voice Mail 23 Objectives When you finish this module, you will be able to: Verify that the Embedded Voice Mail (EVM) application can record and play messages. Check the EVM health. Maintain the EVM system.

More information

Welcome to your new ShoreTel 230 voice over IP telephone.

Welcome to your new ShoreTel 230 voice over IP telephone. ShoreTel 230 Table of Contents Preparing for your new phone:... 3 Set up:... 3 Record Multiple Greetings... 4 Retrieving Voice Mail... 5 ShoreTel Call Manager... 6 Call Manager Voice Mail... 8 Call Manager

More information

Features GUIDE. Getting Started with NewWave BUSINESS ADVANTAGE. NewWave Business Solutions Center Contact us today with any questions! 1.866.460.

Features GUIDE. Getting Started with NewWave BUSINESS ADVANTAGE. NewWave Business Solutions Center Contact us today with any questions! 1.866.460. Features GUIDE NewWave Business Solutions Center Contact us today with any questions! newwavebusiness.com Getting Started with NewWave BUSINESS ADVANTAGE VIRTUAL FAX To Setup Virtual Fax: 2. Click Settings

More information

itelecenter Virtual PBX Extension User Guide

itelecenter Virtual PBX Extension User Guide itelecenter Virtual PBX Extension User Guide Version 13 October 2011 COANetwork 2011 itelecenter Virtual PBX Extension User s Manual A Virtual PBX Extension can be set up for you by your itelecenter Administrator.

More information

Extension Manual User portal, Dial codes & Voice mail for 3CX Phone System Version 6.0

Extension Manual User portal, Dial codes & Voice mail for 3CX Phone System Version 6.0 Extension Manual User portal, Dial codes & Voice mail for 3CX Phone System Version 6.0 Copyright 2006-2008, 3CX ltd. http://www.3cx.com E-mail: info@3cx.com Information in this document is subject to change

More information

IPOne Phone System User Interface Guide

IPOne Phone System User Interface Guide IPOne Phone System User Interface Guide DoubleHorn Communications, LLC 1802 W. 6 th Street Austin, TX 78703 Main Office: 512-637-5200 Toll Free: 877-637-HORN (4676) DHC Support: Dial 611 IPOne Phone System

More information

8x8 Auto Attendant Administrator Guide

8x8 Auto Attendant Administrator Guide 8x8 Auto Attendant Administrator Guide Version 2.0, May 2010 Table of Contents Overview...3 Before You Start...4 Initial Set-Up...4 What To Expect...4 How to Call into Your Auto Attendant...4 Primary Auto

More information

Hosted Voice Business Group Administrator Quick Start Guide

Hosted Voice Business Group Administrator Quick Start Guide Hosted Voice Business Group Administrator Quick Start Guide 2 Get Started with EarthLink! This easy-to-use guide consists of a series of brief instructions designed to help you configure your new service.

More information

Novo Nordisk Secure File Transfer User Guide

Novo Nordisk Secure File Transfer User Guide hehe Novo Nordisk Secure File Transfer User Guide Table of Contents 1. Purpose of this document... 2 2. Getting Access... 2 3. Installing the Upload/Download Wizard (first time only)... 2 4. Uploading

More information

End User Training Guide

End User Training Guide End User Training Guide Everything You Need to Get Started on Vonage Business Solutions End User Portal This guide will give you a comprehensive look at the Vonage Business Solutions online user interface

More information

Yeastar Technology Co., Ltd.

Yeastar Technology Co., Ltd. MyPBX U100 & U200 Extension User s Guide Version: V1.0 Yeastar Technology Co., Ltd. Date: 25 th February, 2014 Yeastar Technology Co., Ltd.(www.yeastar.com) 1/8 Contents INTRODUCTION... 3 1. MYPBX USER

More information

Online Tools. CommPortal ADMIN. Lines. Go to http://myphone.bayring.com/bg

Online Tools. CommPortal ADMIN. Lines. Go to http://myphone.bayring.com/bg CommPortal ADMIN Go to http://myphone.bayring.com/bg User Name: Your 10-digit telephone number Password: Your voice mail password Lines To view the settings for an individual line, MADN or MLHG pilot number,

More information

Verizon Business National Unified Messaging Service Standard User Guide

Verizon Business National Unified Messaging Service Standard User Guide USER GUIDE Voice Verizon Business National Unified Messaging Service Standard User Guide What is Unified Messaging? Verizon Business National Unified Messaging Service is an interactive voicemail system

More information

InSciTek Microsystems 635 Cross Keys Park Fairport, NY 14450 585-421-3850. Using the Auto Attendant

InSciTek Microsystems 635 Cross Keys Park Fairport, NY 14450 585-421-3850. Using the Auto Attendant InSciTek Microsystems 635 Cross Keys Park Fairport, NY 14450 585-421-3850 Using the Auto Attendant Table of Contents Auto Attendant... 1 How to Configure the Auto Attendant... 2 How to Assign the Auto

More information

Online Tools. CommPortal. Go to http://myphone.bayring.com. User Name: Your 10-digit telephone number (no dashes) Password: Your voice mail password

Online Tools. CommPortal. Go to http://myphone.bayring.com. User Name: Your 10-digit telephone number (no dashes) Password: Your voice mail password CommPortal Go to http://myphone.bayring.com User Name: Your 10-digit telephone number (no dashes) Password: Your voice mail password Summary Click here to manage forwarding. Messages & Calls You can play

More information

HELPFUL HINTS FOR VOIP PHONES

HELPFUL HINTS FOR VOIP PHONES HELPFUL HINTS FOR VOIP PHONES TO LEAVE A MESSAGE IN MAILBOX WITHOUT CALLING THE NUMBER ACCESS THE LINE (GET DIAL TONE) - PRESS STAR DIAL 5 DIGIT NUMBER TO TRANSFER A CALL WITHOUT ANNOUNCING WHOSE CALLING

More information

Vonage Voicemail Plus. User Guide

Vonage Voicemail Plus. User Guide Vonage Voicemail Plus User Guide Version:. Revised 08 DEC 006 Vonage documentation is considered proprietary and is made available for business operations and review by employees and regulatory agencies.

More information

Allworx Phone Functions

Allworx Phone Functions Voicemail Shortcuts The following shortcuts are available while listening to a voicemail message: *1 REPLY to this message. *6 Play the NEXT message. *2 FORWARD this message. *7 REWIND the message 10 seconds.

More information

Business Solutions. Page 1

Business Solutions. Page 1 2012 C Page 1 Contents Getting Started emerge Dashboard Login... 3 Main Profile Screen... 5 Group Services... 5 Auto Attendant Overview... 7 Modifying Auto Attendant Settings... 7 Auto Attendant Modify

More information

The Customer Portal will allow you to administrate your Arch system via the Internet. From the portal you can:

The Customer Portal will allow you to administrate your Arch system via the Internet. From the portal you can: Powerline Complete Web Portal Guide This complete web portal guide will show you how to utilize the Powerline system to its fullest potential; i.e. how to set up multiple transfers, generate listing or

More information

Web Portal User Guide

Web Portal User Guide Web Portal User Guide Fusion Hosted Voice Web Portal User Guide, Revision 2, September 2013 NCTC North Central 872 Highway 52 Bypass E Lafayette, TN 37083 615-666-2151 www.nctc.com Fusion Hosted Voice

More information

vsuite Home Phone Feature Reference

vsuite Home Phone Feature Reference vsuite Home Phone Feature Reference Below is a list of features that are included with your new vsuite telephone service. Should you have any questions or problems with a feature please feel free to contact

More information

# $ %&' ( $" )% %! $" )$) %! &%& $'('!

# $ %&' ( $ )% %! $ )$) %! &%& $'('! !!" # $ %&' ( $" )% %! $" )$) %! &%& $'('! Contents Anonymous Call Rejection 3 Call Block 3 Call Forward 4 Call Return 5 Call Waiting 5 Caller ID 6 Do Not Disturb 7 Find Me 7 Last Number Redial 8 Selective

More information

Unified Messaging User Guide

Unified Messaging User Guide Av MICHIGAN STATE UNIVERSITY IPF Telecommunication Systems Unified Messaging User Guide 1 MIC H IGAN S T ATE UN IVER S I TY Unified Messaging User Guide Table of Contents Table of Contents What is Unified

More information

Conferencing Moderator Guide - Proprietary - 2007 Nextera Communications. Conferencing Moderator Guide

Conferencing Moderator Guide - Proprietary - 2007 Nextera Communications. Conferencing Moderator Guide - Proprietary - Conferencing Moderator Guide TABLE OF CONTENTS 1 INTRODUCTION...3 2 ACTIVATING THE CONFERENCE CALL...3 3 QUICK KEY REFERENCE FOR TELEPHONE ADMINISTRATION...3 4 WEB INTERFACE...4 4.1 Accessing

More information

FairPoint Hosted PBX Business Advantage Premium Service - User Tutorial

FairPoint Hosted PBX Business Advantage Premium Service - User Tutorial FairPoint Hosted PBX Business Advantage Premium Service - User Tutorial Welcome This training will help you get the most from your new Hosted PBX service. Service: FairPoint Hosted PBX - Business Advantage

More information

Charter Business Phone Individual Voicemail Quick Reference Guide

Charter Business Phone Individual Voicemail Quick Reference Guide Charter Business Phone Individual Voicemail Quick Reference Guide This guide is designed to help individual phone line users manage the most common tasks related to initial set-up and on-going use of an

More information

How to.set up a number using Virtual Office V2

How to.set up a number using Virtual Office V2 Intelligent Network System How to Guides How to.set up a number using Virtual Office V2 Personalising Your Number One of the great features of this application is the ability to have a personalised greeting

More information

CSULB Voice Mail. Setup and use your new voice mailbox

CSULB Voice Mail. Setup and use your new voice mailbox CSULB Voice Mail Setup and use your new voice mailbox 2 Welcome... 4 Setting Up Your Mailbox... 4 Logging In... 5 Working with Messages... 6 Quick message... 6 Check Messages... 6 Playing Messages... 6

More information

Mass Announcement Service Operation

Mass Announcement Service Operation Mass Announcement Service Operation The Mass Announcement Service enables you to automate calling a typically large number of contacts, and playing them a pre-recorded announcement. For example, a weather

More information

BUSINESS PHONE USER S MANUAL

BUSINESS PHONE USER S MANUAL Wire your business for success Find great business services inside. BUSINESS PHONE USER S MANUAL INSIDE: - PHONE PLANS - HOW TO ACCESS YOUR FEATURES ONLINE CLICK BUSINESS.CABLEONE.NET TODAY! BUSINESS CARE

More information

Online Tools. CommPortal. Go to http://myphone.bayring.com. User Name: Your 10-digit telephone number (no dashes) Password: Your voice mail password

Online Tools. CommPortal. Go to http://myphone.bayring.com. User Name: Your 10-digit telephone number (no dashes) Password: Your voice mail password CommPortal Go to http://myphone.bayring.com User Name: Your 10-digit telephone number (no dashes) Password: Your voice mail password Dashboard The dashboard provides a way to quickly access some of your

More information

WTC Communications Hosted PBX User Guide

WTC Communications Hosted PBX User Guide WTC Communications Hosted PBX User Guide Version 7.13.1 Section Subject Page 3 Making Calls...5 3.1 Internal...5 3.2 External...5 3.3 Emergency Calls...5 3.4 Speaker Phone...5 3.5 Ending Calls...5 4 Answering

More information

Hosted PBX. Administrator Guide_Metaswitch. Version 7.2 Issue 1 29 Nov 2010

Hosted PBX. Administrator Guide_Metaswitch. Version 7.2 Issue 1 29 Nov 2010 Hosted PBX Administrator Guide_Metaswitch Version 7.2 Issue 1 29 Nov 2010 XACT COMMUNICATIONS 560 e. 3 RD STREET, SUITE 202 LEXINGTON, KY 40508 888.747.9228 Notices Copyright 2010 Xact Communications.

More information

1 P a g e. Digital Voice Services Business User Guide

1 P a g e. Digital Voice Services Business User Guide 1 P a g e Digital Voice Services Business User Guide Feature Access Codes *62 Voice Portal *86 Direct Voice Mail Retrieval *77 Anonymous Call Rejection Activation *87 Anonymous Call Rejection Deactivation

More information

UM8000 Voicemail System Administration Guide

UM8000 Voicemail System Administration Guide UM8000 Voicemail System Administration Guide CUSTOMER INFORMATION: Phone System (SV8100) IP Address: User Name: Password: Voicemail (UM8000) IP Address: Login ID: Password: Logging into the Voice Mail

More information

HPBX User Guide. Version 2.0.60 V ISIT W IGHTMAN. CA

HPBX User Guide. Version 2.0.60 V ISIT W IGHTMAN. CA HPBX User Guide Version 2.0.60 V ISIT W IGHTMAN. CA Table of Contents CALL FEATURES... 4 Placing a Call... 4 Receiving a Call... 4 Call Forwarding... 4 Recording a Call... 4 Parking a Call... 5 Do Not

More information

XPRESSIONS USER GUIDE

XPRESSIONS USER GUIDE XPRESSIONS USER GUIDE 1 WHAT IS XPRESSIONS? A voicemail system that enables access via the telephone or by PC/MAC. NOTE: Siemens no longer supports the current PhoneMail system. Xpressions is the replacement.

More information