1 Virtual Phone System User Guide v Saxony Road, Suite 212 Encinitas, CA Phone & Fax: (800)
2 Welcome! Thank you for choosing FreedomVoice. This User Guide is designed to help you understand the features included with your service and walk you through configuring these features through your WebLink Internet Control Panel. The first five steps in this User Guide cover the basics and are designed to get your system up and running quickly. The rest of the User Guide covers topics such as checking messages online, sending faxes, generating call reports, and configuring more advanced features that you are free to explore at your leisure. If you have any questions, or simply need some help getting started, we encourage you to contact our friendly Customer Care team and check out our other online resources: FreedomVoice Customer Care ext. 2 Monday Friday, 6:00 AM to 6:00 PM EST Saturday, 6:30 AM to 3:30 PM EST The FreedomVoice Blog We ve created a community for industry news, discussion, business tips, and entertaining content targeted toward small businesses using FreedomVoice service. Click here to read along! Follow us on Twitter to stay in touch with the latest news, articles, product developments, and promotions for FreedomVoice service. Click here to follow! Fan FreedomVoice on Facebook Our company profile keeps you in touch with what we're working on. Be the first to hear about new products, helpful business tips, and great promotions. Click here to become a fan! 2
3 Table of Contents Understanding Your FreedomVoice Service... 4 Upgrading Your FreedomVoice Service... 5 Getting Started in 5 Quick Steps... 6 Step 1: WebLink... 6 Step 2: Adding Users... 7 Step 3: Auto Attendant... 8 Step 4: Voic Greetings Step 5: Call Forwarding Using Your FreedomVoice Service Place on Hold or Transfer a Call Check Your Messages Deliver Messages to Broadcast a Voice Message Send a Fax View Call Reports Update Account Info Additional Included Features Company Directory Ring Groups Call Announcement & Call Whisper Call Block Q & A Voic Box Call Back Notification Cardless Calling Card Immediate Call Forwarding Quick Guide to Accessing Common Features by Phone
4 Understanding Your FreedomVoice Service Your FreedomVoice service includes many features that can benefit you in your business or personal use. To better understand the basics of your service, we ve outlined them below. WebLink Internet Control Panel Many of the instructions in this User Guide will have you use your WebLink Internet Control Panel to configure your FreedomVoice service or upload audio recordings through the Internet. If you haven t already, you will create your WebLink account in Step 1 of this User Guide. To login to WebLink after you have created your account, visit weblink.freedomvoice.com. If you are having trouble logging in, please contact Customer Care at ext. 2. Auto Attendant Your auto attendant greeting plays when callers dial your FreedomVoice number. This message is up to you to provide and typically welcomes your callers then direct them to the extension that can best handle their call. When callers dial an extension, you can choose to either forward the call to another phone number or send the caller to a voic box. Note: If no extension is dialed, callers will be delivered to extension 801. Call Forwarding When a caller dials an extension, you can forward the call to any list of forwarding phone numbers. This list can include any home, office, or mobile numbers you d like. You can even set up Ring Groups with Automatic Call Distribution (ACD) options such as simultaneous ring. If call forwarding is not set up for an extension, or if no one answers, callers are sent to voic . Voic Boxes Your FreedomVoice service includes voic box extensions, numbered starting with 800. Callers can access these extensions from your auto attendant by dialing the extension number. Callers may also dial 0 through 4 to reach voic boxes 800 through 804. There are several ways for you to check your messages, including through your WebLink Internet Control Panel. Internet Faxing Your FreedomVoice service includes the ability to send and receive faxes. To receive a fax, simply have callers send documents to your FreedomVoice number. Faxes will be stored online as a PDF or can be forwarded to your or a physical fax machine. You can add cover pages and send faxes to up to 5 fax numbers through your WebLink. 4
5 Upgrading Your FreedomVoice Service Add Cutting Edge Features to Maximize Your Efficiency At FreedomVoice, we strive to provide a virtual phone service that is flexible to meet the needs of any growing business. Listed below are a few additional features that can be added to your account by contacting our Customer Care department at extension 2 or by contacting the address listed for the service (if provided). Voic Transcription [$10 / Month] Have your voic messages transcribed into text and delivered to you or your employees via or text message. Keep up with your voic on the go and save time by skimming messages for important information. Teleconferencing Service [$5 / Month] Adding the teleconferencing feature to your FreedomVoice service provides you with secure access to our 24/7 reservationless teleconferencing system. Start a conference call at any time simply by dialing in with unique moderator and participant PIN numbers. Note: Per minute usage applies per participant. Professional Voice Talent Recordings [Call or for Quote] Have your auto attendant or voic greetings recorded by a professional voice talent! For scripting advice, or to submit a script for a quote, please contact Custom Solutions [Call or for Quote] Does your business require custom features (additional menus, specialized rotations, database storage, APIs, etc.) that are not included with your FreedomVoice service? Submit your customization requests for a quote to 5
6 Getting Started in 5 Quick Steps Step 1: WebLink Your WebLink Internet Control Panel allows you to manage your FreedomVoice service online at Through WebLink, you can: Change your auto attendant greeting Change call forwarding settings Change your voic box greetings Change your address for message delivery Check your new voic and fax messages View detailed call reports Update account and billing information Retrieving a Lost Password If you have lost your WebLink password, you can reset it online. Go to WebLink at weblink.freedomvoice.com. Click on Forgot your password?. Enter the address you use to login to WebLink and click on Submit. An will be delivered to this address containing a link to create a new password. How to Change Your WebLink Password You re free to change your WebLink password online at any time. Click on the Settings tab at the top of the screen. From the User menu on the left side of the screen, select Update Profile. Click on Reset Password. Enter your old and new passwords and click on Save. 6
7 Getting Started in 5 Quick Steps Step 2: Adding Users To give other employees within your business access to one or all of the extensions on your FreedomVoice service, you can create additional user accounts for them within WebLink. If you are the only one using your FreedomVoice service, skip this step and proceed to Step 3. Each user account you create will be assigned a unique voic box extension and given a WebLink password for checking messages online. Administrative users have full access to your account, while Normal users may only check their own voic box s messages, change their own voic box s settings, and may not view billing information or call reports in WebLink. How to Add New Users Click on the Settings tab at the top of the screen. From the User menu on the left side of the screen, select User List. This will show you a list of your current users. Click Add New User. Fill in the user s name, voic box extension, and address. Set the user s User Type. Normal will give this user access only to their own voic box extension. Administration will give this user full system access. Click Update when finished. An will be delivered to this user with their WebLink login information, including your FreedomVoice system phone number, address to use for logging in, and their password. 7
8 Getting Started in 5 Quick Steps Step 3: Auto Attendant Your auto attendant is the pre-recorded greeting a caller will hear when they dial your FreedomVoice number. You can use this greeting to welcome callers and explain which extensions they can dial to reach their desired party. Deciding how to properly script your auto attendant requires an understanding of the options available to your callers, which have been listed in the table below. Your callers can also dial any full extension (e.g. 803 ) to go directly to that extension. If no extension is dialed, callers will be delivered to extension 801 by default. Caller Dials What Happens Next 0-5 Your caller goes to extension If call forwarding is set up, the call is forwarded live. Otherwise, the caller is prompted to leave a message. Note: 805 only available for systems with more than five voic boxes. 6 Your caller is prompted for a fax number to receive a document that you ve loaded. This feature is not standard with most FreedomVoice services, but is available for $5 / month by calling extension 2. 7 Your caller is forwarded to your default extension. Unless changed, this is 801. If call forwarding is set up, the call is forwarded live. Otherwise, the caller is prompted to leave a message. 8 Your caller hears a company directory of available extensions. You can change this recording any time. See page 19 for details on using this feature. 9 Your auto attendant recording will start again from the beginning. # Your caller accesses the Dial By Name directory. This feature is not standard with most FreedomVoice services, but is available for an additional $10 / month by calling extension 2. * This key is reserved for your administrative use. After dialing *, you will be prompted for your user voic box and password and then given a menu of options, including checking messages or changing settings. 8
9 Sample Auto Attendant Greetings 1. Hello, and thank you for calling Blue Widgets, Incorporated. If you know your party s extension, you may dial it at anytime. For Sales, dial 1. For Billing, dial 2. For Technical Support, dial 3. For Marketing, dial 4. To speak with a representative, dial Thanks for calling Blue Widgets. If you know your party s extension, you can dial it now. To place a new order, press 1. To check on the status of an existing order, press 2. For questions about your invoice, press 3. To hear a directory of extensions, press 8. To hear these options again, press Hello, and thank you for calling Blue Widgets, Inc., the largest blue widget importer in the United States. Be sure to check out our latest promotions online at, or have them faxed to you by dialing 6 now. If you know the name of the person you re trying to reach, dial the # key. To speak to the next available representative, dial 7 or simply remain on the line. How to Record Your Auto Attendant Click on the Settings tab at the top of the screen. From the System Settings menu on the left side of the screen, select System Recordings. Set the drop-down menu to Auto Attendant. Your current recording will be loaded for playback in the middle of the screen. If this is your first time recording your auto attendant, a placeholder message will be currently loaded. Choose from the options listed to change your recording. For creating your first recording, we recommend Have System Call Me to Record. This option will have your FreedomVoice service call you and walk you through creating your recording over the phone. 9
10 Getting Started in 5 Quick Steps Step 4: Voic Greetings When a caller reaches a voic box, an automated greeting will play to instruct them to leave a message. This greeting can be customized for each voic box on your FreedomVoice system to correspond to the extension option that it represents. Sample Voic Greetings 1. Thank you for calling our Sales department. All representatives are currently assisting other customers, so please leave a message and we will return your call promptly. 2. Thank you for inquiring about our Fitness Plus program. To receive more information about this program, please leave your name, telephone number, and address. We will send the information to you shortly. How to Record Your Voic Greetings Click on the Settings tab at the top of the screen. From the Mailbox Properties menu on the left side of the screen, select MB Recordings. Set the first drop-down menu to the voic extension you wish to configure. Set the second drop-down menu to Mailbox Greeting. Your current recording will be loaded for playback in the middle of the screen. If this is your first time recording this voic greeting, a placeholder message will be currently loaded. Choose from the options listed to change your recording. For creating your first recording, we recommend Have System Call Me to Record. This option will have your FreedomVoice service call you and walk you through creating your recording over the phone. 10
11 Getting Started in 5 Quick Steps Step 5: Call Forwarding Call forwarding is a feature that routes callers from your FreedomVoice number to a list of other phone numbers when an extension is dialed. If a forwarded call is not answered by any of these forwarding numbers, or if call forwarding is not set up for the extension, the caller is sent to voic . Sample Call Forwarding 1. A caller dials 1 to be forwarded to your Sales department, manned a single Sales representative, John Smith. The first forwarding number for this extension is John s desk phone. The phone rings, but isn t answered. Call forwarding rolls to the second number, John s cell. John answers the call. 2. A caller dials 2 to be forwarded to your Technical Support department, but it is outside of your normal business hours. Instead of forwarding the call, your FreedomVoice service sends the caller to voic box 802 where they can leave a message. How to Set Up Your Call Forwarding Click on the Settings tab at the top of the screen. From the Call Delivery menu on the left side of the screen, select Call Forwarding. Set the Mailbox drop-down menu to the extension you wish to configure. Click Add to create a new call forwarding entry. Enter a phone number or ring group to forward. To change the time schedule of a call forwarding entry, click on Add Call Time and complete the fields that appear below. To change the order of your call forwarding entries, use the Move arrows. Click on Save when finished. 11
12 Using Your FreedomVoice Service Place on Hold or Transfer a Call When taking a forwarded call through your FreedomVoice service, you have access to important call handling features available from any phone. These include placing a caller on hold, transferring a caller to another extension, or sending a caller directly to a voic box. How to Put a Caller on Hold To place a caller on hold during a live call, press the * key on your phone. The caller will hear hold music while waiting. To take the caller off hold, press the * key again. How to Transfer a Forwarded Call To send a caller to a different extension, press * then # on your phone. This will place your caller on hold, and then take you to an automated menu. To transfer the call, dial 1 from this menu, followed by either the area code and phone number or the extension number to which you d like to send the caller. When finished, press the # key. A recording will inform you that your call has been transferred. You may hang up. Ex: To send a call to extension 803, dial * #, then 1, then 803 #. Ex: To send a call to , dial * #, then 1, then #. How to Send a Caller to Voic To send a caller directly to a voic box, press * then # on your phone. This will place your caller on hold, and then take you to an automated. To route your caller to voic , dial 2 followed by the voic box number and #. Ex: To send a call to voic box 804, dial * #, then 2, then 804#. 12
13 Using Your FreedomVoice Service Check Your Messages Your FreedomVoice service presents several ways to check your voic and fax messages. All messages are stored online and can be checked in WebLink from any computer with an Internet connection. Messages can also be checked over the phone or automatically forwarded to as a file attachment (see Send Messages to ). How to Check Messages Online Click on the Mailbox tab at the top of the screen. From the directory of voic boxes on the left side of the screen, select the voic box you wish to check. New messages will be in the Inbox subfolder of the voic box selected. Click on any voic message to play back or any fax to open a preview. Use the tool bar presented at the top of the screen to save, trash, copy, move, download, send, fax, rename, or place notes on a message. How to Check Messages over the Phone To check your messages over the phone, dial your FreedomVoice number. From your auto attendant, dial * followed by the voic box you wish to check. You will be prompted to enter your password, followed by #. Dial your password, using the keypad to spell any words or phrases. You will be presented with a menu of options to make changes to the voic box. Dial 1 from this menu to check new messages. Follow the prompts to replay, save, or delete messages, as necessary. 13
14 Using Your FreedomVoice Service Deliver Messages to Your FreedomVoice service can automatically forward your voic and fax messages as MP3 and PDF file attachments to any addresses you choose for any of your voic box extensions. Also included with each is a description of the call, including time, date, extension dialed, and caller ID. How to Deliver Messages to Click on the Settings tab at the top of the screen. From the Message Delivery menu on the left, select Delivery. Set the Mailbox drop-down menu to the voic box you wish to configure. To add an address to this voic box, click on Add Another and enter an address where messages for this voic box should be delivered. Click on Save when finished. How to Change Delivery Options Click on the Settings tab at the top of the screen. From the Message Delivery menu on the left, select Delivery. Set the Mailbox drop-down menu to the voic box you wish to configure. Use the drop-down menus to change settings such as attachment file types, time zone for alert, or to disable file attachments for these s. Click on More Options to toggle compression and password protection features. Click on Save when finished. 14
15 Using Your FreedomVoice Service Broadcast a Voice Message You can leave voice messages on your own FreedomVoice service as a way to broadcast these messages to people you know or to business associates by telephone or . The first step is to call your own FreedomVoice number and leave a message in one of your voic boxes. Then choose from one of the broadcast methods listed below. This feature may not be used to harass recipients with unsolicited messages. How to Broadcast by Phone Click on the Mailbox tab at the top of the screen. From the directory of voic boxes on the left side of the screen, select the voic box you wish to check. Check the voic message you wish to send and click the Send icon. Enter up to five phone numbers that you want to receive your voice message. Click on Send Message to deliver your messages. An automated call from your service will be placed to each phone number listed and will play your message. How to Broadcast by Click on the Mailbox tab at the top of the screen. From the directory of voic boxes on the left side of the screen, select the voic box you wish to check. Check the voic message you wish to send and click the Download icon at the top of the screen to save the message audio file to your computer. Create a new to your recipients and attach the voice message file. 15
16 Using Your FreedomVoice Service Send a Fax Your FreedomVoice service comes equipped with an online faxing console through your WebLink Internet Control Panel. This allows you to send faxes online at any time by uploading documents from your computer or by using our free print-to-fax driver. How to Send a Fax Online Click on the Mailbox tab at the top of the screen. Click on the Fax icon at the top of the currently selected voic box. Click on Browse and select the file you wish to fax. Enter up to five phone numbers and Click on Send Fax. You will be directed to the Sent subfolder of your voic box, where you can check the status of your fax as it is being delivered. How to Use the FaxFreedom Printer Driver Click on the Support tab at the top of the screen. Click on Downloads on the left side of the screen. Click on FaxFreedom Printer Driver Download. Click on Download the Print Driver. Once installed, this driver will present FaxFreedom as a Printer option when printing a document. By selecting this option, you will be automatically taken to WebLink to sign in with this document loaded for faxing out. 16
17 Using Your FreedomVoice Service View Call Reports Your FreedomVoice service is backed by top-of-industry call reporting technology. As an administrator, you can quickly review the calls that are coming to your FreedomVoice number and sort and filter by date ranges, missed calls, or calls to a particular extension. How to Access Call Reports Click on the Reports tab at the top of the screen. Under Call Analysis on the left, click on Calls for all calls, Mailbox Report for calls by extension dialed, and Missed Calls for forwarded calls that weren t answered. In the upper left of any call report is a gray box with your current filter settings. To change your filter, click on the arrow on the left side of this gray filter box. Change dates, days, time of day, extensions, or phone number dialed, as desired. Click on Apply in the upper right corner of the filter box when finished. How to Understand Call Reports Call reports are split into a graphical display and a spreadsheet display. The graphical display shows a visual representation of the call data found in the spreadsheet display, graphed over the time interval currently set by your filter. To zoom in on any interval of time, click on the corresponding bar in the graph. The spreadsheet display will change to show only calls made in the range selected. The spreadsheet display can be sorted by clicking on a column name. Use the buttons in the bottom right of any report to Print or Download the currently displayed report. Reports are downloaded in CSV format. 17
18 Using Your FreedomVoice Service Update Account Info The WebLink Internet Control Panel for your FreedomVoice service also serves as an easy way to update your account information or pay your bill online. How to Update Your Account Info Click on the Account tab at the top of the screen. Your current account information will display on the left side of the next screen. Click on the Update Account Information link below this information. Edit fields as necessary and click on Save when finished. For your security, we require that you contact Customer Care to change the Account Holder field. If you need to do so, please contact a representative at ext. 2. How to Pay Your Bill Online Click on the Account tab at the top of the screen. Your current payment information will display on the right side of the next screen. Click on the Pay My Bill link below this information. Click on your desired payment option and complete the necessary steps to submit payment. If your account has been suspended due to non-payment, a valid credit card payment will automatically reactivate your service. Payment by check or money order will not reactivate your service until the payment has been received and processed. 18
19 Additional Included Features Company Directory The auto attendant greeting for your FreedomVoice service can be set up with an additional feature to allow callers to access a company directory by pressing 8. This message is designed to give callers an easy way to find the person or department they want by listing available extensions and to whom each belongs. Callers can dial your extensions from this within this directory and reach the appropriate department. Sample Company Directory 1. You ve reached the list of extensions for XYZ, Inc. For Joe Smith, dial For Raymond Nesbeth, dial You ve reached the list of extensions for XYZ, Inc. In a moment, you ll hear a list of our employees and their extensions. To skip this list and speak to an operator, dial 0 at any time. For Joe Smith, dial For Raymond Nesbeth, dial How to Set Up Your Company Directory Click on the Settings tab at the top of the screen. From the System Settings menu on the left, select System Recordings. Set the drop-down menu to Mailbox Directory Listing. Your current recording will be loaded for playback in the middle of the screen. If this is your first time recording your list of extensions, a placeholder message will be currently loaded. Choose from the options listed to change your recording. For creating your first recording, we recommend Have System Call Me to Record. This option will have your FreedomVoice service call you and walk you through creating your recording over the phone. 19
20 Additional Included Features Ring Groups A ring group on your FreedomVoice service is a set of call forwarding numbers that you d like to use with special call delivery rules, such as a standard call rotation or simultaneous ringing. These are most commonly used to efficiently distribute calls to several employees or a call center. How to Set Up a Ring Group Click on the Settings tab at the top of the screen. From the Call Delivery menu on the left side of the screen, select Call Forwarding. Set the Mailbox drop-down menu to the extension you wish to configure. Click Add to create a new call forwarding entry. From the Forward Type drop-down, click on Group. Under the Group drop-down, click on Add/Edit Group. Click on Add New to create a new ring group. Set a Grace Period. This is the amount of time your FreedomVoice service will wait after an employee finishes a call before sending them another call through this ring group. This is an important feature for systems that experience a high volume of call traffic. Set a Distribution Method from the options listed. In the Add Group Member section, enter a call forwarding phone number and click on Add Group Member. Click on Save Group when finished, then Click on Close. Under the Group drop-down, click on your newly created ring group and configure other call forwarding settings as necessary. 20
21 Additional Included Features Call Announcement & Call Whisper You have the ability to screen any phone call that is forwarded from your FreedomVoice service. To do so, you must configure a call announcement for the desired call forwarding extension. These announcements play back when answering a forwarded call, while your callers continue to hear hold music. How to Access Call Announcements Click on the Settings tab at the top of the screen. From the Call Delivery menu on the left, select Call Announcement. Set the Mailbox drop-down menu to the extension you wish to configure. How to Set Up a Basic Call Announcement Follow the steps above on to access Call Announcements. Click on Call Me to Record Name to have your FreedomVoice number automatically call you and instruct you on how to make the recording over the phone. This recording should just be the name of the voic box s user or department. Click on Save when finished. How to Set Up Call Whisper Follow the steps above on to access Call Announcements. Check the box labeled Call Whisper. Forwarded callers will be prompted to speak their name and this name will be played back when you answer the call. Click on Save when finished. 21
22 Additional Included Features Call Block You are free to block certain area codes, area codes and prefixes, or individual problematic phone numbers from calling your FreedomVoice service. If you are using a toll free number with your FreedomVoice service, you may also want to block calls from payphones, as the FCC requires an additional charge for handling toll free calls from a payphone. Blocked callers will hear a busy signal and are not connected to your auto attendant (you are not charged). How to Block Calls Click on the Settings tab at the top of the screen. From the System Settings menu on the left, select Call Block. Check the box labeled Block Calls from Payphones to stop payphone callers from being able to dial your FreedomVoice number. To add an area code, area code and prefix, or phone number to your list of blocked numbers, click on Add Another. Fill in the first three, six, or ten digits you wish to block. To remove a blocked number, click on Remove next to the unwanted entry. Click on Save when finished. 22
23 Additional Included Features Q & A Voic Box Your FreedomVoice service can be configured to handle automated order-taking and other multiple response voic messages using the Q & A voic box feature. This feature will replace a voic box extension s standard voic greeting with a series of greetings that prompt the caller to provide a response. You then receive these responses as a single voic message. How to Set Up a Q & A Voic Box Click on the Settings tab at the top of the screen. From the Mailbox Properties menu on the left, select MB Recordings. Set the Mailbox drop-down menu to the extension you wish to configure. Check the box labeled Enable Scripted Recording. Click on Add New. Choose from the options listed to make the first recording. When finished with the first recording, click on Add New and repeat the process for as many recordings as you need. To edit a recording, click on the message number in the list that appears as you create additional messages. When finished with all recordings, click on Save Changes. 23
Virtual Phone System User Guide v5.4 169 Saxony Road, Suite 212 Encinitas, CA 92024 Phone & Fax: (800) 477-1477 Welcome! Thank you for choosing FreedomVoice. This User Guide is designed to help you understand
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8x8 Call Queuing Administrator Guide Version 2.0 February 2011 Table of Contents Introduction...3 How an 8x8 Call Queue Works...4 Example: Primary and Secondary Queue Extension Group...4 Getting Started...5
VoiceManager User Guide Release 2.0 Table of Contents 2013 by Cox Communications. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic,
Using Avaya Aura Messaging Release 6.3.2 Issue 1 December 2014 Contents Chapter 1: Getting Started... 4 Messaging overview... 4 Prerequisites... 4 Accessing your mailbox from any phone... 4 Accessing the
Ng is Phone Routing Stepping Through the Basics Version 2.6 Contents What is Phone Routing?...3 Logging in to your Ifbyphone Account...3 Configuring Different Phone Routing Functions...4 How do I purchase
CSULB Voice Mail Setup and use your new voice mailbox 2 Welcome... 4 Setting Up Your Mailbox... 4 Logging In... 5 Working with Messages... 6 Quick message... 6 Check Messages... 6 Playing Messages... 6
UniCom Enterprise Phone (Polycom CX600) User Guide 1 6 What is UniCom Enterprise?...1 Frequently Used Make a Call...6 What is Microsoft Lync?...1 Call Functions Use Call Controls...7 Who can use UniCom
SMALL BUSINESS USER GUIDE TABLE OF CONTENTS Anonymous Call Rejection 4 Anywhere 5 Call Block 6 Call Forwarding 7 Call Logs 8 Call Return 8 Call Transfer 8 Call Waiting 9 Caller ID 9 Do Not Disturb 10 Find
USER GUIDE Voice Verizon Business National Unified Messaging Service Standard User Guide What is Unified Messaging? Verizon Business National Unified Messaging Service is an interactive voicemail system
OPENSCAPE UNIFIED COMMUNICATION (UC) WEB CLIENT USER GUIDE The UNIFY OpenScape Unified Communication (UC) Application allows users to easily communicate with contacts, create conference calls, create web
Version 2.6 Virtual Receptionist Stepping Through the Basics Contents What is a Virtual Receptionist?...3 About the Documentation...3 Ifbyphone on the Web...3 Setting Up a Virtual Receptionist...4 Logging
Digital Voice Services Residential User Guide 2 P a g e * Feature Access Codes *11 Broadworks Anywhere (pulling call to alternate phone) *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call
Buddy User Guide www.connectnz.co.nz 1 Contents Please click titles to navigate through the guide CHAPTER 1 What is Buddy TM and first steps Setting up Buddy TM on your browser and logging in 3 CHAPTER
NGT Hosted Digital Voice User Guide December 2009 Getting Started Making Calls Using Your NGT Hosted Digital Voice service Domestic Dial as you normally would. You can also reference your local telephone
Anonymous Call Rejection Don t waste time taking calls you don t want. Anonymous Call Rejection (ACR) allows you to block incoming calls from people who use *67 to block their phone number as well as calls
Hosted Fax Mail Hosted Fax Mail User Guide Contents 1 About this Guide... 2 2 Hosted Fax Mail... 3 3 Getting Started... 4 3.1 Logging On to the Web Portal... 4 4 Web Portal Mailbox... 6 4.1 Checking Messages
IPitomy User Guide Business Phones Conferencing Voice Mail Using Your Telephone Your new telephone is a state of the art IP Telephone instrument. It is manufactured by Aastra, the manufacturers of Northern
MightyCall Receptionist Customers s Guide MightyCall Receptionist: Customers s Guide Document version: 5.2.857.0.rev.19012 Copyright 2012 INFRATEL, Inc. This document contains instructions and recommendations
Voicemail Shortcuts The following shortcuts are available while listening to a voicemail message: *1 REPLY to this message. *6 Play the NEXT message. *2 FORWARD this message. *7 REWIND the message 10 seconds.
Microsoft Lync Basic Voice Training Objectives This course covers basic voice features of the Lync client: Devices Make a Call Answer a Call Manage a Call Missed Calls and Voicemails 2 Make a Phone Call
Telephone User Guide 1 Introduction The NextPBX is a virtual phone system designed for small businesses and entrepreneurs. It provides you with your own private local or toll free number. This one number
First Time Easy Set-Up After log in, set up the following five options for optimum performance. 1 2 3 4 5 Change Your Password:...[#] Required to Log In as a Subscriber. Password length can be from
Vonage Voicemail Plus User Guide Version:. Revised 08 DEC 006 Vonage documentation is considered proprietary and is made available for business operations and review by employees and regulatory agencies.
Business Telephone User Guide 1 Proud to provide Conway s Electric, Water, Cable, Internet and Telephone services. Welcome to Conway Corporation Business Telephone Service We take pride in providing superior
Personalizing Your Individual Phone Line Setup For assistance, please call 1-800-453-2251 ext. 102. With these instructions, you will: 1. Record your greeting. 2. Configure your 911 setting. 3. Learn how
vsuite Home Phone Feature Reference Below is a list of features that are included with your new vsuite telephone service. Should you have any questions or problems with a feature please feel free to contact
1. What is Communité - MIC 3.0 (Messaging Interaction Center)? A: Communité - MIC is a messaging system that allows consolidation of voicemail and faxes to your Communité - MIC Inbox. You can listen to
Feature Reference This document will provide you with information on and how to use the following features of your phone service with Standard Broadband. Features: Call Forwarding Call Waiting Conference
OSSmosis Administrator Portal USER GUIDE TM 989 Old Eagle School Road Suite 315 Wayne, PA 19087 USA 610.964.8000 www.evolveip.net Release 1.0 Document Version 1.0 Copyright Notice Copyright 2010 Evolve
ACC-1144 PUG Polycom Conference Phone Quick Reference Guide Table of Contents INTRODUCTION TO YOUR POLYCOM CONFERENCE PHONE... 2 WELCOME... 2 CONFERENCE PHONE... 2 HOW TO USE YOUR POLYCOM CONFERENCE PHONE...
Telephone User Guide 9404 and 9408 Models May 2013 Introduction - the 9404 and 9408 Telephone Your telephone provides many features, including a Phone screen for viewing and managing your calls, a History
Single-User VoIP Service User Manual Version 20080501 Revised 20110202 Table of Contents Table of Contents... 2 Your VoIP Service... 2 Who Should Read this Manual... 2 Basic Features... 2 Optional Features...
Call Answer/Message Manager with Aliant Voicemail Online Call Answer/Message Manager automatically takes a message when you re away, on the telephone or on Dial up Internet. You ll enjoy the convenience
Dear Valued Customer, We are proud to welcome you to the EvenLink s Crystal Clear Digital Phone service. Our network reliability, customer support and value pricing are a great combination. We appreciate
Digital Telephone User Guide 1 Proud to provide Conway s Electric, Water, Cable, Internet and Telephone services. Welcome to Conway Corporation Digital Telephone Service We take pride in providing superior
INTERCALL ONLINE Customer Portal Administrator Account Management User Guide As an administrator, and depending on your level of access, you have the ability to manage and start meetings on behalf of your
Find Me Call Forwarding Find Me forwards phone calls in sequence or simultaneously between your office, cell and home phone, remote sales agents or stores in unique locations based on your office schedule.
Hosted Voice Business Group Administrator Quick Start Guide 2 Get Started with EarthLink! This easy-to-use guide consists of a series of brief instructions designed to help you configure your new service.
Unified Communicator Advanced Training Handout About Unified Communicator Advanced (UCA) Video Summary (must have access to the internet for this to launch) http://www.mitel.tv/videos/mitel_unified_communicator_advanced_na
My Account Quick Start for Verizon Business Digital Voice Service Guide for Office System Administrators Accessing My Account Phone Assignment Defining the User Site Services Auto Attendant Voice Portal