BroadWorks Certification Program Course Catalog

Transcription

1 BroadWorks Certification Program Course Catalog Version February 2016 Always check for catalog updates at: Questions? trainingrequest@broadsoft.com 9737 Washingtonian Boulevard, Suite 350 Gaithersburg, MD Tel

2 Contents 1 Overview Engineering Track Introduction to BroadWorks Engineer Track BroadWorks Certified Engineer Professional Standalone Course or BroadWorks Certified Operations Professional Standalone Course BroadWorks Certified Engineer Professional with IMS Course or BroadWorks Certified Operations Professional with IMS Course BroadWorks Certified Engineer Specialist Course or BroadWorks Certified Operations - Specialist Business Track Introduction to BroadWorks Business Track BroadWorks Certified Sales Professional or BroadWorks Certified Product Manager Professional BroadWorks Certified Sales Specialist or BroadWorks Certified Product Manager Specialist Engineering Solutions Fast Track Job Description and Functions Engineer Track Network Engineer Operations Engineer Business Track Sales Engineering Sales Product Manager Locations By Date By Location By Course Pricing How to Enroll BROADSOFT, INC. PAGE 2

3 1 Overview The BroadSoft Learning Center Certification Program allows Customers to master the technologies and practices needed to sell, install, maintain, and administrate BroadWorks solutions. BroadWorks certifications are classroom-based, instructor-led courses available at locations around the world and on customer sites. The BroadSoft Learning Center offers certifications in Engineering, Operations, Product Management, Sales Engineering, and Sales, as well as specializations in UC-One, Enterprise Portal, IMS, Trunking, Mobility, and Contact Center. Our instructor-led training blends personal delivery, hands-on experience, and student participation to create a rich learning environment. BroadWorks Certification provides a professionally equipped training environment with dedicated BroadWorks platform access, customer premise equipment, and software applications engineered specifically for students. Our centers are capable of hosting up to 15 students simultaneously. Class time is divided into both lectures and with an emphasis on practical applications. Individual attention and student/peer interaction, in conjunction with BroadWorks certified instructors, help create a student environment rich in content, perspective and on-demand answers. BroadSoft's training department offers our full curriculum of certifications year-round at our headquarters classroom, which is located in Gaithersburg, MD USA, as well as offering selected certifications at other world-wide facilities. For a full listing of our courses, our training catalogue is available at training.broadsoft.com. Our training and certification tracks are broken down into two areas Foundations and Solutions. Foundations courses are meant to give students a fundamental knowledge of BroadWorks. Solutions courses are additional courses that give expertise in a specific area, such as UC-One Communicator or Business Trunking, among others. 1.1 Engineering Track The BroadWorks Learning Center Engineering Foundations Track consists of the following distinctions: BroadWorks Certified Network Engineer Professional BROADSOFT, INC. PAGE 3

4 BroadWorks Certified Network Engineer Specialist BroadWorks Certified Operations Engineer Professional BroadWorks Certified Operations Engineer Specialist While each learner in both the Engineer and Operations courses will take the same class, the differing certifications are dependent on the testing. Learners will be tested on different objectives based on their enrolled track. The BroadWorks Certified Engineering Track program is designed to ensure Customer s users have the knowledge and skills to successfully implement and support BroadWorks integration and scaling in the network Introduction to BroadWorks Engineer Track This e-learning, content on demand module must be reviewed by the candidate prior to attending the BroadWorks Engineer or Operations Professional course. Candidates that have not validated their completion of this e-learning prerequisite will not be permitted to begin their BroadWorks Certified Engineering Professional or BroadWorks Certified Operations Professional courses. This e-learning provides a summary corporate overview of BroadSoft, the BroadWorks solutions, as well as important details about the certification track program and the methods and process used during its administration BroadWorks Certified Engineer Professional Standalone Course or BroadWorks Certified Operations Professional Standalone Course The course represents the first stage to achieving certification as a BroadWorks Certified Engineer. It is designed to present the certification candidate with a baseline level of information with supporting exercises within the BroadWorks Professional course. The overall objective is to engage the student with concepts and facts that provide a solid baseline understanding of the basic role and function of each BroadWorks server within a stand-alone implementation of a BroadWorks network. Special emphasis will be given to BroadWorks servers that represent the bare minimum functionality to achieve basic service delivery (Application Server, Network Server, Xtended Services Platform, Profile Server, and Media Server). Furthermore, it provides emphasis on the founding principles of troubleshooting a BroadWorks network with an overall objective of tooling the engineer with the analytical thinking skills and tools to effectively resolve common and repeatable issues. To reach this goal, the following instructor led training modules are focused on during the 5 day training course. Pre-Requisites The attendees should possess the following: A basic level of knowledge in Unix/Linux. A basic level of knowledge in Telephony. A basic level of knowledge in IP networking. BROADSOFT, INC. PAGE 4

5 Modules BroadWorks Architecture - Mandatory servers BroadWorks Architecture - Ancillary (optional servers) Platform Management Capacity and Performance Management Troubleshooting Outcomes Successful candidates will demonstrate the ability to: Properly place the BroadWorks servers into the VoIP network Create Enterprises, Groups, and Users for operation on the BroadWorks platform Prove by validation testing that Users are operationally working (Making various calls) Configure the Application Server desired billing formats and the delivery mechanisms for mediation server dialog Create translation profiles which contain policy logic for purposes of establishing the rules of processing the requests to the BroadWorks Network redirect server They will prove their configuration accuracy by use of the VTR tool Apply troubleshooting best practices that can be universally applied to many encountered problem scenarios Will develop analytical thinking skills for purposes of determining the best BroadWorks architecture solution including but not limited to the AS, NS, MS, XSP, PS and optionally DBS/NDS, WRS, EMS, NFM, UMS, USS, UVS BroadWorks Certified Engineer Professional with IMS Course or BroadWorks Certified Operations Professional with IMS Course The course represents the first stage to achieving certification as a BroadWorks IMS Certified Engineer. It is designed to present the certification candidate with a baseline level of information with supporting exercises within the BroadWorks IMS Professional course. The overall objective is to engage the student with concepts and facts that provide a solid baseline understanding of the basic role and function of each BroadWorks server within a IMS implementation of a BroadWorks network. Special emphasis will be given to BroadWorks servers that represent the bare minimum functionality to achieve basic service delivery (Application Server, Network Server, Xtended Services Platform, Profile Server, and Media Server). Furthermore, it provides emphasis on the founding principles of troubleshooting a BroadWorks network with an overall objective of tooling the engineer with the analytical thinking skills and tools to effectively resolve common and repeatable issues. To reach this goal, the following instructor led training modules are focused on during the 5 day training course. Pre-Requisites Attendees should have: A basic level of knowledge in Unix/Linux. A basic level of knowledge in Telephony. BROADSOFT, INC. PAGE 5

6 A basic level of knowledge in IP networking An RDP software installed on Windows laptops (e.g. Windows Remote Desktop) or an equivalent software on Mac, e.g. Apple RDP application Modules BroadWorks Application Server overview in an IMS architecture BroadWorks Application Server Introduction BroadWorks Architecture Protocols/ Redundancy BroadWorks Architecture Access/Commands/Licensing Application Server Network Server Media Server Capacity and Performance Management Troubleshooting Outcomes Successful candidates will demonstrate the ability to: Explain the BroadWorks Application Server role in IMS architecture. Accurately explain the BroadWorks servers involve in performing Telephony Application Server (TAS) in IMS Accurately explain the call-flows for various call scenarios Provision IMS subscriber and successfully make a call from these newly provisioned subscribers. Explain the Application Server for Diameter interfaces communicating with billing servers and HSS. Create translation profiles which contain policy logic for purposes of establishing the rules of processing the requests to the BroadWorks Network redirect server. Students will achieve this by assembling the variables (call types, policy instances, profiles, dial plan entries). They will prove their configuration accuracy by use of the VTR tool. Apply troubleshooting best practices that can be universally applied to many encountered problem scenarios. Will develop analytical thinking skills for purposes of determining the best BroadWorks architecture solution including but not limited to the AS, NS, MS, XSP, PS and optionally DBS/NDS, WRS, EMS, NFM, UMS, USS, UVS BroadWorks Certified Engineer Specialist Course or BroadWorks Certified Operations - Specialist This course represents the second and final stage to achieving certification as a BroadWorks Certified Engineer. It is designed to present the certification candidate with a more detailed level of information with supporting exercises within the BroadWorks Specialist course. The overall objective is to expand the learning experience to include ancillary (optional) server technologies (be it BroadWorks or 3rd party vendor) and engage the student with concepts and facts that provide a more technically detailed and complete view of the role and BROADSOFT, INC. PAGE 6

7 function of all BroadWorks servers within a stand-alone implementation of a BroadWorks network. Furthermore, it provides emphasis on the support requirements to maintaining high availability of service in the network and resulting subscribers by focusing on fraud management and service hardening best practices. To reach this goal, the following instructor led training modules are focused on during the 8 day training course. Pre-Requisites In order to enroll in BroadWorks Certified Engineering Professional, students must have taken and become successfully certified in either BroadWorks Certified Engineering Professional Standalone or BroadWorks Certified Engineering Professional with IMS. Modules Recap of the main topics tackled in the Engineering Professional course Dimensioning Requirements (All Servers) Platform Security and Services Hardening (fraud and intrusion prevention) Server Performance Management Device Management License Management with Virtualization (NFM) AS Service Processing Analysis (VTR/VTRi) Collaboration Servers Element Management System Software Management and Reporting 3rd Party Interoperability and Troubleshooting TAC Ticket Supporting Requirements for Problem Classifications Outcomes Successful candidates will demonstrate the ability to: Understand the BroadWorks dimensioning recommendations to design the core network for virtualized networks so that operations and provisioned services will have the resources to operate and scale correctly. Apply Network Function Manager skills and knowledge to follow method of procedures to perform licensing assignments to a BroadWorks virtual machine accurately. Will develop analytical thinking skills for purposes of determining the best or correct solution to a variety of BroadWorks servers (AS, NS, MS, XSP, CDS, PS, WebRTC (RS), EMS, UMS, USS, UVS) and commonly seen vendor server solutions including but not limited to Session Border Controllers, Class-4 softswitches / PSTN gateways. Will have developed the necessary skills requirements for managing a Network Server s dial plans and originating and terminating policies for advanced redirect server configuration and validation. Will have developed the necessary skills required to support customer premise device configuration and service presentation under the auspices of BroadWorks Device Management. Apply troubleshooting best practices that can be applied to prevent, detect, analyze and resolve encountered security and fraud problem scenarios. Furthermore, troubleshooting skills will be provided for analyzing Application Server call service BROADSOFT, INC. PAGE 7

8 processing to facilitate accurate determinations of prioritizations during call service interactions. Determine the design and server configuration requirements to ready the BroadWorks network for Unified Communications including but not limited to desktop sharing, audio/video collaboration and presence. Pull reports from the BroadWorks Element Management Server for license utilization. Additionally, the ability to effectively use features that allow for centralized software management, User Migrations, and SNMP event tracking. Will be able to configure the Xtended Services Platform (XSP) for support (or end of support) of the most commonly used access side applications that require http or XSI dialogs such as UC-One Business Communicator, Receptionist and Device Management. 1.2 Business Track The BroadWorks Learning Center Business Foundations Track consists of the following distinctions: BroadWorks Certified Sales Professional BroadWorks Certified Sales Engineer Professional BroadWorks Certified Product Manager Professional BroadWorks Certified Sales Specialist BroadWorks Certified Sales Engineer Specialist BroadWorks Certified Product Manager Specialist While each student in Sales, Sales Engineer, and Product Manager courses will take the same class, the differing certifications are dependent on the testing. Students will be tested on different objectives based on their enrolled track. This BroadSoft Certification Business program is designed to ensure Customer s users have the knowledge and skills to successfully deliver pre-sales support for the BroadWorks hosted solution Introduction to BroadWorks Business Track This e-learning, content on demand module must be reviewed by the certification candidate prior to attending the BroadWorks Certified Sales Engineer Professional, BroadWorks Certified Product Manager Professional, or BroadWorks Certified Sales Professional courses. Certification candidates that have not validated the completion of this e-learning prerequisite will not be permitted to begin Candidates that have not validated their completion of this e-learning prerequisite will not be permitted to begin their BroadWorks Certified Sales Engineer Professional, BroadWorks Certified Product Manager Professional, or BroadWorks Certified Sales Professional courses. E-Learning provides a summary corporate overview of BroadSoft, BroadWorks solutions, as well as important details about the track certification program and the methods and process used during its administration. BROADSOFT, INC. PAGE 8

9 1.2.2 BroadWorks Certified Sales Professional or BroadWorks Certified Product Manager Professional This course represents first stage to achieving certification as a BroadWorks Certified Business Professional. The course targets Sales Professionals and Product Managers who want to gain knowledge on solutions available in the BroadWorks portfolio. It is designed to present the certification candidate with services based information and supporting exercises with an overall objective to engage the candidate with learning and understanding BroadWorks Solutions, Best Current Practices and Tools that provide knowledge in determining the proper BroadWorks Service Solution for a given BroadWorks deployment. This learned knowledge in matching a given solution is based on examining actual Case Studies and Customer stated needs. Pre-Requisites Attendees should have: Experience in customer facing services-based discussions and planning Fluent comprehension in spoken and written English Experience in, and comprehension of common industry terms used within the Sales, Sales Engineering and Product Management fields Modules BroadWorks Hosted PBX BroadWorks Provisioning Model Call Center SIP Trunking BroadSoft Enterprise Portal BroadWorks UC One Mobility WebRTC Case Studies Qualifying the Customer Licensing and Bundling Service Packs Outcomes Successful candidates will demonstrate the ability to identify BroadWorks Service Solutions for a given BroadWorks deployment based on case studies. In addition, candidates will gain a solid fundamental understanding of: SIP Trunking Solution Hosted PBX Suite UC One Features Call Center Mobility WebRTC How to qualify end-customer business opportunities How to offer the most appropriate BroadWorks solution(s) BROADSOFT, INC. PAGE 9

10 1.2.3 BroadWorks Certified Sales Specialist or BroadWorks Certified Product Manager Specialist 1.3 Engineering Solutions The BroadSoft Learning Center also offers a series of courses aimed at giving in-depth expertise in a variety of different solutions offered by BroadWorks. These Solutions courses that will be available in 2016 are: BroadWorks IMS BroadWorks UC-One Communicator BroadWorks Business Trunking BroadWorks Mobility BroadWorks Contact Center BroadWorks Enterprise Portal More options, including Solutions tied to the Business Track, will be available in Fast Track Students who believe they already have the necessary training or who may have received training via our previous program may enroll in Fast Track, allowing them to bypass taking courses and move directly to their certification. 2 Job Description and Functions 2.1 Engineer Track Network Engineer Responsibilities: Experience with Session Border Controllers and SIP Possesses a broad and thorough technical understanding and have experience in designing, configuring, implementing & testing, troubleshooting and supporting critical network environments that consist of multi-vendor Routers, Switches, VoIP, Firewall & Network Security Hands-on experience designing and configuring various routing protocols such as BGP, OSPF, IS-IS, EIGRP IGRP, HSRP, RIPv1 & RIPv2 Hands-on experience with complex QoS and VLAN configurations and designs Micro level technical project management for engineering requirements and responsibilities Design and deploy state-of-art technology to meet the customer s business needs Interface to the project management team regarding technical planning and network issues Provide input for forecast and plan resource allocation BROADSOFT, INC. PAGE 10

11 Develop white papers for designs specific to the service network inclusive and relational to BroadWorks solutions Matrix manage engineering resources in other parts of the organization as needed. (Manage across research, production, sales, finance) Hands-on experience with Voice Switching technologies including Legacy TDM and Softswitch technologies Monitoring overall performance of the internal and cloud infrastructure networks Operations Engineer Responsibilities: Proactively alert and respond if VoIP network infrastructure is not meeting performance metrics Work with the Help Desk, Service Delivery, Audit/Quality Control teams to identify and manage planned activities Ensure Incident and Change Control documentation is accurate and complete Provisioning for new and existing customers to the services network Follow provisioning management processes and practices Trend for capacity planning in the network Monitor performance of network and voice environments to identify potential problems and bottlenecks Diagnose and resolve problems as needed by analyzing network traffic captures Communicate departmental needs to other departments (network engineering, marketing, support) Develop, document and test disaster recovery procedures for the environments supported 2.2 Business Track Sales Engineering Responsibilities: Work with account management team(s) to develop and sell technical merits of BroadWorks solution to new or strategic accounts Provide technical guidance and support to the established sales organization, acting as a lead BroadWorks subject matter expert Interfaces with customers to determine short and long-term technical requirements Assists in the design and integration of BroadWorks voice and data network solutions for customers, including preparation of network topologies and technical specifications Develop relationships with key technical decision makers throughout the sales cycle and look to influence the selection process Work with Sales, Customer Service, and Operations to ensure each customer s expectations are met Keep up to date with movements in BroadWorks technology Help sales respond to RFIs and RFPs BROADSOFT, INC. PAGE 11

12 May conduct customer site readiness surveys (as required) to insure successful installation of BroadWorks services Provide and/or participate in in-house/web product demonstrations for potential customers Excellent verbal and written communications skills Sales Responsibilities: Determines annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results. Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products. Implements sales programs by developing field sales action plans. Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors. Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Contributes to team effort by accomplishing related results as needed Product Manager Responsibilities: Services & feature expansion Optimize BSS / OSS workflow Expand metrics & billing data through additional reporting and CDR capabilities Enhance user interface & experience Product development lifecycle oversight Identify and interpret new business requirements Test & provide feedback Document system & process enhancements Develop training materials Business and product strategy contribution Define and develop a wider range of revenue generating services Communicate product strategy internally and externally Identify, manage and work with new vendors & partners RFx (Information, Proposal, Quotation) support Communicate enhancements & train internal customers Develop presentations, whitepapers, data sheets, market offer examples, slide libraries Provide service and product demonstrations Maintain internal product management repository and customer-facing knowledge base BROADSOFT, INC. PAGE 12

13 Train sales & operations personnel BROADSOFT, INC. PAGE 13

14 3 Locations 3.1 By Date Date Location Course April 11 April 15 Headquarters Engineering Professional (Standalone) April 19 April 28 Headquarters Engineering Specialist May 9 May 13 Headquarters Business Professional May 16 May 18 Headquarters BroadWorks UC-One Communicator May 16 May 20 Crawley Engineering Professional (Standalone) May 16 May 20 London Engineering Professional (IMS) May 23 May 27 London Business Professional May 23 June 1 Crawley Engineering Specialist June 6 June 8 Amsterdam BroadWorks IMS June 16 Online Only Fast Track Engineering Professional June 17 Online Only Fast Track Engineering Specialist June 20 June 24 Melbourne Engineering Professional (Standalone) June 20 June 24 Melbourne Engineering Professional (IMS) June 27 July 6 Melbourne Engineering Specialist July 11 July 15 Headquarters Engineering Professional (Standalone) July 11 July 15 Headquarters Engineering Professional (IMS) July 18 July 22 Melbourne Business Professional July 25 July 27 Headquarters BroadWorks UC-One Communicator July 25 July 28 Melbourne Business Specialist BROADSOFT, INC. PAGE 14

15 Date Location Course August 1 August 2 Headquarters BroadWorks Trunking August 1 August 5 Amsterdam Engineering Professional (Standalone) August 1 August 5 Amsterdam Engineering Professional (IMS) August 8 August 12 Dallas Business Professional August 8 August 17 Amsterdam Engineering Specialist August 15 August 18 Dallas Business Specialist August 29 August 31 Dallas BroadWorks UC-One Communicator September 5 September 9 Mexico City Engineering Professional (Standalone) September 5 September 9 Mexico City Engineering Professional (IMS) September 5 September 9 Rome Business Professional September 12 September 15 Rome September 12 September 21 Mexico City Business Specialist Engineering Specialist September 22 Online Only Fast Track Engineering Professional September 23 Online Only Fast Track Engineering Specialist September 28 September 30 Headquarters BroadWorks Mobility October 3 October 7 Dallas Engineering Professional (Standalone) October 3 October 7 Dallas Engineering Professional (IMS) October 5 October 7 Headquarters BroadWorks Contact Center October 10 October 14 Headquarters Business Professional October 10 October 19 Dallas Engineering Specialist October 17 October 20 Headquarters Business Specialist BROADSOFT, INC. PAGE 15

16 Date Location Course October 24 October 25 Headquarters BroadWorks Enterprise Portal October 26 October 28 Rome BroadWorks Mobility November 1 November 2 Amsterdam BroadWorks Trunking November 7 November 11 Amsterdam Business Professional November 8 November 17 Headquarters Engineering Specialist November 14 November 17 Amsterdam Business Specialist November 28 December 2 Belfast Engineering Professional (Standalone) November 28 December 2 Belfast Engineering Professional (IMS) December 5 December 14 Belfast Engineering Specialist December 19 Online Only Fast Track Engineering Professional December 20 Online Only Fast Track Engineering Specialist December 21 Online Only Fast Track Business Professional December 22 Online Only Fast Track Business Specialist BROADSOFT, INC. PAGE 16

17 3.2 By Location Location Date Course Headquarters Amsterdam April 11 April 15 April 19 April 28 May 9 May 13 May 16 May 18 July 11 July 15 July 11 July 15 July 25 July 27 August 1 August 2 September 28 September 30 October 5 October 7 October 10 October 14 October 17 October 20 October 24 October 25 November 8 November 17 June 6 June 8 August 1 August 5 August 1 August 5 August 8 August 17 November 1 November 2 November 7 November 11 Engineering Professional (Standalone) Engineering Specialist Business Professional BroadWorks UC-One Communicator Engineering Professional (Standalone) Engineering Professional (IMS) BroadWorks UC-One Communicator BroadWorks Trunking BroadWorks Mobility BroadWorks Contact Center Business Professional Business Specialist BroadWorks Enterprise Portal Engineering Specialist BroadWorks IMS Engineering Professional (Standalone) Engineering Professional (IMS) Engineering Specialist BroadWorks Trunking Business Professional BROADSOFT, INC. PAGE 17

18 Location Date Course Belfast Crawley Dallas London Melbourne Mexico City November 14 November 17 November 28 December 2 November 28 December 2 December 5 December 14 May 16 May 20 May 23 June 1 August 8 August 12 August 15 August 18 August 29 August 31 October 3 October 7 October 3 October 7 October 10 October 19 May 16 May 20 May 23 May 27 June 20 June 24 June 20 June 24 June 27 July 6 July 18 July 22 July 25 July 28 September 5 September 9 September 5 September 9 Business Specialist Engineering Professional (Standalone) Engineering Professional (IMS) Engineering Specialist Engineering Professional (Standalone) Engineering Specialist Business Professional Business Specialist BroadWorks UC-One Communicator Engineering Professional (Standalone) Engineering Professional (IMS) Engineering Specialist Engineering Professional (IMS) Business Professional Engineering Professional (Standalone) Engineering Professional (IMS) Engineering Specialist Business Professional Business Specialist Engineering Professional (Standalone) Engineering Professional (IMS) BROADSOFT, INC. PAGE 18

19 Location Date Course Online Only Rome September 12 September 21 June 16 June 17 September 22 September 23 December 19 December 20 December 21 December 22 September 5 September 9 September 12 September 15 October 26 October 28 Engineering Specialist Fast track Engineering Professional Fast Track Engineering Specialist Fast Track Engineering Professional Fast Track Engineering Specialist Fast Track Engineering Professional Fast Track Engineering Specialist Fast Track Business Professional Fast Track Business Specialist Business Professional Business Specialist BroadWorks Mobility BROADSOFT, INC. PAGE 19

20 3.3 By Course Course Date Location Engineering Professional (IMS) Engineering Professional (Standalone) Engineering Specialist May 16 May 20 June 20 June 24 July 11 July 15 August 1 August 5 September 5 September 9 October 3 October 7 November 28 December 2 April 11 April 15 May 16 May 20 June 20 June 24 July 11 July 15 August 1 August 5 September 5 September 9 October 3 October 7 November 28 December 2 April 19 April 28 May 23 June 1 June 27 July 6 August 8 August 17 September 12 September 21 London Melbourne Headquarters Amsterdam Mexico City Dallas Belfast Headquarters Crawley Melbourne Headquarters Amsterdam Mexico City Dallas Belfast Headquarters Crawley Melbourne Amsterdam Mexico City BROADSOFT, INC. PAGE 20

21 Course Date Location Engineering Specialist October 10 - October 19 November 8 November 17 December 5 December 14 Dallas Headquarters Belfast BroadWorks Contact Center October 5 October 7 Headquarters BroadWorks Enterprise Portal October 24 October 25 Headquarters BroadWorks IMS June 6 June 8 Amsterdam BroadWorks Mobility BroadWorks Trunking BroadWorks UC-One Communicator Fast Track Engineering Professional Fast Track Engineering Specialist Business Professional September 28 September 30 October 26 October 28 August 1 August 2 November 1 November 2 May 16 May 18 July 25 July 27 August 29 August 31 June 16 September 22 December 19 June 17 September 23 December 20 May 9 May 13 May 23 May 27 Headquarters Rome Headquarters Amsterdam Headquarters Headquarters Dallas Online Only Online Only Online Only Online Only Online Only Online Only Headquarters London BROADSOFT, INC. PAGE 21

22 Course Date Location Business Professional Business Specialist July 18 July 22 August 8 August 12 September 5 September 9 October 10 October 14 November 7 November 11 July 25 July 28 August 15 August 18 September 12 September 15 October 17 October 20 November 14 November 17 Melbourne Dallas Rome Headquarters Amsterdam Melbourne Dallas Rome Headquarters Amsterdam Fast Track Business Professional December 21 Online Only Fast Track Business Specialist December 22 Online Only BROADSOFT, INC. PAGE 22

23 4 Pricing Price Structure - Engineering Track Length of Class Per Student Per Course BroadSoft Classroom Customer Site 1 Engineer Professional (Standalone or IMS) Operations Professional (Standalone or IMS) 5 days $2,500/person $20,000/course 5 days $2,500/person $20,000/course Engineer Specialist 8 days $4,000/person $32,000/course Operations Specialist 8 days $4,000/person $32,000/course BroadWorks IMS 3 days $1,500/person $12,000/course BroadWorks UC-One Communicator 3 days $1,500/person $12,000/course BroadWorks Trunking 2 days $1,000/person $8,000/course BroadWorks Mobility 3 days $1,500/person $12,000/course BroadWorks Contact Center 2 days $1,000/person $8,000/course BroadWorks Enterprise Portal 2 days $1,000/person $8,000/course Pricing Structure Engineering Fast Track & Certification Only Remote Certification Only Engineer Professional $525 Operations Professional $525 Engineer Specialist $725 Operations Specialist $725 1 Limit 15 Students pricing is based on $4000 per day, plus T&E BROADSOFT, INC. PAGE 23

24 Price Structure - Business Track Length of Class Per Student Per Course BroadSoft Classroom Customer Site 2 Sales Professional 5 days $2,500/person $20,000/course Sales Engineer Professional 5 days $2,500/person $20,000/course Product Manager Professional 5 days $2,500/person $20,000/course Sales Specialist 4 days $2,000/person $16,000/course Sales Engineer Specialist 4 days $2,000/person $16,000/course Product Manager Specialist 4 days $2,000/person $16,000/course Pricing Structure Business Fast Track & Certification Only Remote Certification Only Sales Professional $525 Sales Engineer Professional $525 Product Manager Professional $525 Sales Specialist $525 Sales Engineer Specialist $525 Product Manager Specialist $525 2 Limit 15 Students pricing is based on $4000 per day, plus T&E BROADSOFT, INC. PAGE 24

25 5 How to Enroll To enroll in a course, go to training.broadsoft.com. Once you click register here, a popup will appear asking you to fill out your information for registration. After completing registration, you will be taken to your dashboard. Once you re fully enrolled in courses, this is where your courses will appear, allowing you to click through and view your course dates and percentages of completion. BROADSOFT, INC. PAGE 25

26 Prior to enrollment in courses, you will need to submit a purchase order (PO) to BroadSoft for payment for your certification. Once the PO is completed, you will receive an enrollment code, allowing you to register for your selected course. To enter your enrollment code, go to your dashboard. In the bottom right hand corner you will see a field marked Enrollment Code. Copy the enrollment code you received after completing your PO into this box and click Confirm. A green notification will appear above your Course console notifying you that you have been successfully enrolled. If you do not receive this notification, please notify the Learning Center. BROADSOFT, INC. PAGE 26

27 Refreshing your screen at this point will bring up your enrolled courses in the center console of your dashboard. BROADSOFT, INC. PAGE 27

28 Once you see your course on your dashboard, you can click the course to select your session. Since our courses are Instructor Led Training (ILT), we offer a variety of courses around the world and it is up to you to select the location and dates that work best for you. Once you have decided which course you d like to enroll in, click the black circle that appears next to your selected session. A check mark should appear inside the circle. To confirm your enrollment in the session, click the green Confirm button that appears at the bottom of your screen. Please note, in order for you to attend a course, you must go through the session selection process. You will not be able to take the course if you show up to the course location without having first enrolled in the session. Once you have selected your session, you are fully enrolled and ready to take your certification course! BROADSOFT, INC. PAGE 28