Troubleshooting and Maintaining Cisco IP Networks Volume 1

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1 Troubleshooting and Maintaining Cisco IP Networks Volume 1 Course Introduction Learner Skills and Knowledge Course Goal and E Learning Goal and Course Flow Additional Cisco Glossary of Terms Your Training Curriculum General Administration Planning Maintenance for Complex Networks Module Applying Maintenance Methodologies Maintenance Models and Methodologies Models, Procedures, and Supporting tools Fault Management Configuration Management Accounting Management Performance Management Security Management Common Maintenance Processes and Procedures Essential Network Maintenance Tasks Maintenance Planning Change Control Documentation Communication Template and Procedure Definition Disaster Recovery Network Monitoring and Performance Measurement Network Maintenance Tools, Applications, and Resources

2 Fundamental Tools Implementing Backup and Restore Services Implementing Time Services Implementing Logging Services Web Based Maintenance Tools Documentation Tools Disaster Recovery Tools Network Monitoring Tools Performance Measurement Tools How Do You Measure Network Performance? Module Answer Key Planning Troubleshooting Processes for Complex Enterprise Networks Module Lab 2 1 Debrief Trouble Ticket: No Connectivity to the Server s Applying Troubleshooting Methodologies Troubleshooting Principles Structured Network Troubleshooting Common Troubleshooting Approaches Troubleshooting Case Study Planning and Implementing Troubleshooting Procedures Network Troubleshooting Procedures Reporting, Defining, and Assigning Problems How Are Problems Reported? Gathering Relevant Information Analysis of the Gathered Information

3 Proposing and Eliminating Problem Causes Proposing Hypotheses Testing and Verifying a Proposed Hypothesis Wrapping up the Process Integrating Troubleshooting into the Network Maintenance Process Troubleshooting and Network Maintenance Documentation Creating a Baseline Communication Change Control Module Answer Key Maintenance and Troubleshooting Tools and Applications Assembling a Basic Diagnostic Toolkit Using Cisco IOS Software Selecting and Filtering Information Connection Testing Hardware Diagnostics Using Specialized Maintenance and Troubleshooting Tools Troubleshooting and Supporting Tools Traffic Capturing Statistics Gathering and Traffic Accounting Notification Lab 3 1 Debrief Module

4 Answer Key Maintaining and Troubleshooting Campus Switching Based Solutions Module Troubleshoot VLANs LAN Switching Operation Switch Data Structures Troubleshooting Spanning Tree Spanning Tree and Rapid Spanning Tree Analyzing the Spanning Tree Topology Spanning Tree Failures EtherChannel Operation Lab 4 1 Debrief Trouble Ticket A: Switch Replacement Gone Bad Trouble Ticket B: Guest Access Problem in Branch Trouble Ticket C: Internet Service Provider 1 Seems to be Down s Troubleshooting Switched Virtual Interfaces and Inter VLAN Routing Inter VLAN Routing and Multilayer Switching Switched Virtual Interfaces and Routed Ports Troubleshooting FHRPs Using HSRP for First Hop Redundancy Verifying HSRP Operation Using VRRP and GLBP as Alternatives to HSRP

5 Lab 4 2 Debrief Trouble Ticket D: Switch ASW1 Cannot Be Managed from Server SRV1 Trouble Ticket E: Failover Not Functioning as Expected Trouble Ticket F: Verify HSRP Authentication Trouble Ticket G: HSRP and GLBP Comparison Troubleshooting Performance Problems on Switches Troubleshooting Physical and Data Link Layer Problems Troubleshooting TCAM Problems Troubleshooting High CPU Load on Switches to Additional Campus Switching Technologies in E Learning Preview of E Learning On Campus Switching Technologies Module Answer Key

6 Troubleshooting and Maintaining Cisco IP Networks Volume 2 Maintaining and Troubleshooting Routing Based Solutions Module Troubleshooting Network Layer Connectivity Layer 3 Connectivity Layer 3 Data Structures Layer 3 to Layer 2 Mapping Troubleshooting EIGRP EIGRP Data Structures EIGRP Information Flow Cisco IOS EIGRP Commands Lab 5 1 Debrief Trouble Ticket I: Fire in the Server Room Trouble Ticket H: Preparation for CCTV Pilot Trouble Ticket J: User in Branch Cannot Access the Internet Troubleshooting OSPF OSPF Data Structures OSPF Information Flow Inside an Area OSPF Information Flow from Area to Area OSPF Cisco IOS Commands Troubleshooting Route Redistribution

7 The Route Redistribution Process Verifying Redistribution Lab 5 2 Debrief Trouble Ticket K: No Connectivity from Client PC CLT2 Trouble Ticket L: No Connectivity form Client PC CLT3 Trouble Ticket M: Internet not Reachable from Client PC CLT1 Trouble Ticket N: OSPF Authentication not Working Troubleshooting BGP BGP Data Structures BGP Routing Information Flow BGP Cisco IOS Commands Lab 5 3 Debrief Trouble Ticket O: BGP Peering to Router ISP1 Not Established Trouble Ticket P: Client CLT1 Cannot Reach the Internet Troubleshooting Performance Problems on Routers Troubleshooting High CPU on Routers Understanding Cisco IOS Switching Paths Process Switching Fast Switching Cisco Express Forwarding Troubleshooting Process and Fast Switching Troubleshooting Cisco Express Forwarding

8 Cisco IOS Tools to Analyze Packet Forwarding Troubleshooting Router Memory Issues Lab 5 4 Debrief Trouble Ticket Q: Problems with Connectivity s to Additional Troubleshooting on NAT, DHCP, and Other Protocols in E Learning Preview of E Learning on Additional Routing Technologies Module Answer Key Maintaining and Troubleshooting Network Security Solutions Module Troubleshooting Security Features Network and Device Security Lab 6 1 Debrief Trouble Ticket R: Internet Not Reachable from Client PC CLT1 Trouble Ticket S: Internet Not Reachable from Client PC CLT3 Trouble Ticket T: Client PC CLT2 Has No Network Connectivity Security Features Review

9 Troubleshooting Transport Layer Problems Cisco IOS Firewall Authentication, Authorization, and Accounting Lab 6 2 Debrief Trouble Ticket W: No Connectivity to Server SRV1 Trouble Ticket U: No Connectivity from Client PCs CLT2 and CLT3 Trouble Ticket V: No Connectivity from Client PC CLT1 Trouble Ticket X: Lost Remote Connectivity to All Routers Trouble Ticket Y: Port Security Problems on Switch BSW1 to Additional Security Troubleshooting in E Learning Preview of E Learning on Additional Security Troubleshooting Module Answer Key Maintaining and Troubleshooting Integrated, Complex Enterprise Networks Module Troubleshooting Complex Environments Troubleshooting Complex Networks of Lab 2 1 of Lab 3 1 of Lab 4 1 of Lab 4 2 of Lab 5 1

10 of Lab 5 2 of Lab 5 3 of Lab 5 4 of Lab 6 1 of Lab 6 2 Introduction to Lab 7 1 Lab 7 1 Debrief Trouble Ticket A: No Connectivity from CLT1 to SRV1 Trouble Ticket B: No Internet Access from CLT1 Trouble Ticket C: No Connectivity Between Headquarters and Branch Office Trouble Ticket D: No Internet Access for Guest Users Network Maintenance: Verify Network Operation Module

11 Troubleshooting and Maintaining Cisco IP Networks Lab Guide This guide presents instructions and other information concerning the lab activities for this course. You can find the solutions in the Lab Activity Answer Key. Outline This guide includes these activities. Lab 1 1: Lab Access Lab 2 1: Introduction to Troubleshooting Lab 3 1: Maintenance and Troubleshooting Tools Lab 4 1: Layer 2 Connectivity and Spanning Tree Lab 4 2: Layer 3 Switching and First Hop Redundancy Lab 5 1: Layer 3 Connectivity and EIGRP Lab 5 2: OSPF and Route Redistribution Lab 5 3: Border Gateway Protocol Lab 5 4: Router Performance Lab 6 1: Introduction to Network Security Lab 6 2: Cisco IOS Security Features Lab 7 1: Troubleshooting Complex Environments Answer Key

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