IBM Virtual Server Services. A smarter way to support and grow your business

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1 IBM Virtual Server Services A smarter way to support and grow your business

2 2 IBM Virtual Server Services Take control of IT complexity, cost and security Are you managing a complex server infrastructure? Do you need to access and deploy new technologies while minimising up-front capital investments? Does your IT staff spend more time on server and storage administration than on new IT projects? Flexibility and responsiveness give your business a competitive edge. But many organisations find their IT infrastructure can t cope with increasing business demands as well as growing cost, security and regulatory pressures. Reach for the cloud: Introducing IBM Virtual Server Services With IBM Virtual Server Services, your organisation can access, on demand, a standardised, cost-effective and flexible IT infrastructure to handle the workloads on which your business depends. Our flexible services are capacity or usage-based you only pay for the server, storage and network resources you use. Alternatively, you can choose to engage IBM staff with the skills to manage the applications on your behalf. IBM Virtual Server Services are hosted at Tier 3 (International Standard TIA 942) data centres in Australia. Virtual Server Services can help your organisation: Incorporate greater flexibility into overall IT infrastructure Respond more rapidly to changing business requirements Optimise IT assets by transforming and automating services Reduce total cost of ownership Create a high-security, highly available server environment Address any governing data storage regulations Augment in-house skills with experienced IBM staff Liberate your staff from day-to-day administration to focus on developing new capabilities Shift costs from capital to operational expenditure.

3 A smarter way to support and grow your business 3 How it works IBM hosts its Virtual Server Services on a shared virtualised infrastructure at IBM-managed facilities in Australia. Virtual Server Services packages for production servers include a service level agreement of 99.95% infrastructure availability. The Virtual Server Services platform runs Windows or Linux virtual machines on VMware vsphere using IBM System x servers and enterprise-level IBM System Storage. Each Virtual Server Services customer is appointed an IBM single point of contact for services provided. Customers also receive: 24-hour infrastructure monitoring and alerting 24-hour incident response 24-hour proactive troubleshooting Switch and router management (between virtual and physical servers) 24-hour access to IBM s award-winning Service Desk in Ballarat, with a dedicated 1300 phone number and the option of a service connection portal to view and manage incidents online. Control your costs With IBM Virtual Server Services, you only pay for the infrastructure you need. IBM charges you a monthly rate, which is adjusted as your requirements change. This removes the need to invest upfront in processing and storage infrastructure and is a smarter way to reduce and control management costs. It allows you to match costs to business requirements and to handle seasonal fluctuations or one-off projects without over-investing to support peak demands. Management and reporting IBM Virtual Server Services includes management of capacity provisioning, infrastructure and server hardware. We also provide timely reporting on: Service level agreements (including problem response time and problem resolution time) Health checks (including CPU, memory and disk) Utilisation (including number of logical partitions, number of CPU hours and storage capacity).

4 4 IBM Virtual Server Services Choose the level of service to suit your organisation IBM currently offers a choice of two services packages for production servers: Bronze and Silver. Pricing is per virtual machine and based on the level of support you select. Bronze Price-per-VM service hosted on IBM s robust infrastructure The Bronze package is a hosted virtual server service whereby customers manage the applications and the operating system, including: patching, monitoring, change and incident management, licenses, antivirus, backup, capacity management and security. Silver Price-per-VM hosting with full operating-system management The Silver package is a robust hosted virtual server service whereby IBM manages the guest operating system and customers manage their own applications. IBM conducts annual data restore tests and manages the operating system, which includes patch management, backup service and capacity management reporting. IBM Virtual Server Services lets your organisation access, on demand, a standardised, cost-effective and flexible IT infrastructure to handle the workloads on which your business depends.

5 A smarter way to support and grow your business 5 Our flexible services are capacity or usage-based you only pay for the server, storage and network resources you use. Alternatively, you can choose to engage IBM staff with the skills to manage the applications on your behalf. Future release Future release Gold Price-per-VM high-availability hosting with full operating-system management The Gold package is a comprehensive hosted Virtual Server Service where IBM manages the guest operating system with automated failover between two Tier 3 data centres. This package includes all the features of the Silver package, plus disaster recovery simulation. Customers manage their own applications. Sandbox Defined capacity of server resources with VMware vcloud Director The Sandbox package is a hosted service with a defined capacity of resources that can be used for testing and development or production workloads if business requires. Customers can create and remove virtual machines using VMware vcloud Director. Customers manage all virtual machines, guest operating systems and applications.

6 6 IBM Virtual Server Services Why IBM? Businesses trust IBM with their virtual server hosting because of its proven experience and reliable, convenient service. We provide you with expert transition management to help execute an agreed and safe switch to the new virtual server environment. We assign an account management team and establish a structure to support the existing services contract and manage future change. We also offer a range of optional services, including: Database and middleware management Disaster recovery planning and implementation Comprehensive IT and architecture consultancy Assessment of system and application for virtualisation Data migration. IBM hosts its Virtual Server Services on a shared virtualised infrastructure at IBM-managed facilities in Australia. Virtual Server Services packages for production servers include a service level agreement of 99.95% infrastructure availability.

7 A smarter way to support and grow your business 7 Configuration Bronze Silver 1 vcpu 1 vcpu 1 GB of RAM 1 GB of RAM 30 GB of Tier 1 SAN storage 30 GB of Tier 1 SAN storage Increased capacity as needed Features Increased capacity as needed Bronze Hosted on IBM s robust VSS infrastructure VMware server hosting Hypervisor hosting Service level agreement of 99.95% availability on the infrastructure Enterprise storage management IBM s proven infrastructure management IBM governance and service delivery management Annual data restore tests Disaster recovery simulation IBM manages operating system: patching, monitoring, change and incident management, licenses, antivirus, backup, capacity management, security Customer manages operating system Customer manages virtual machines Customer manages applications Operating system performance and capacity management 24-hour access to IBM Service Desk Options Bronze Shared internet service Network device management IBM Services Connection portal Middleware management Database management Silver Silver Ready to find out more?

8 To find out more about how IBM Virtual Server Services can help your organisation, visit ibm.com/services/au/index.wss/offering/igs/a or call IBM on Copyright IBM Australia Limited 2011 ABN Copyright IBM Corporation 2011 All rights reserved IBM Australia Limited IBM Centre Level 13, 601 Pacific Highway St Leonards NSW 2065 TRADEMARKS: IBM, the IBM logos and ibm. com, are trademarks of IBM Corp registered in many jurisdictions worldwide. Other company, product and services marks may be trademarks or services marks of others. A current list of IBM trademarks is available on the Web at Copyright and trademark information at Printed in Australia 05/11 GL_13044