MANAGED SERVICES FROM CIBER. Managing your Microsoft applications need not be a balancing act

Size: px
Start display at page:

Download "MANAGED SERVICES FROM CIBER. Managing your Microsoft applications need not be a balancing act"

Transcription

1 MANAGED SERVICES FROM CIBER Managing your Microsoft applications need not be a balancing act

2

3 MANAGED SERVICES FROM CIBER 01 Take away the headache 02 What our customers say 03 Key features 04 Key customer scenarios 05 About Ciber Do your Microsoft support partners give you the right quality of service? Are their skills up to date? Do they cover all the products you use? Can they support you into the future? Are your own IT staff overstretched?

4 MANAGED SERVICES FROM CIBER 01 Take away the headache Let Ciber Managed Services take the headache away As your IT landscape becomes ever more complex it puts greater pressure on you to ensure that you remain up to date, compliant, available and secure, whilst delivering a consistent operational performance to all members of staff. Ciber Managed Services provides a range of support services for users of Microsoft technology including outsourcing, hosting, and cloud based computing options, to help customers lower costs and reduce risk whilst improving flexibility and scalability. 02 What our customers say I have been very impressed with your customer focus Chief Technology Officer, Leading UK security business Ciber were just as passionate as our own staff about creating the best solution they could. They never let us down Former Business Transformation Manager, NSPCC Ciber support desk has been great and many of our questions, including ones that our previous supplier couldn t answer, were answered on the spot Associate Information Systems Director, Broxap 03 Key features One single support operation for ALL of your Microsoft products Expertise in all key applications including Dynamics CRM, Dynamics AX and SharePoint and server products including BizTalk, SQL Server, Exchange and Windows Support for standard application and server products Support for customisations, custom developments, and custom integrations Single services contract for other third party applications and technologies including SAP, Oracle, Custom or Legacy systems A proven Transition process that enables us to take on board solutions implemented or developed by third parties or by the customer Flexible Service Level Agreements to suit your organisation s needs 24/7 support for your mission critical systems Multi-lingual support for your worldwide operations Help Desk and Service Delivery Management based upon ITIL V3 standards Dedicated support teams, independent from the implementation team Continuous business improvement with strategic guidance and consultancy for optimising your use of Microsoft products including feasibility, business case preparation and upgrade planning

5 04 Key Customer Scenarios Security Business Security business seeks 24/7 service on its mission critical CRM application A leading UK security company chose Ciber to on-board and provide support services for a major Dynamics CRM application that was critical to their own delivery of security services on behalf of the UK government. The application had originally been under development by another partner but, with that partner announcing their withdrawal from the Dynamics CRM market, and the customer approaching their go-live, Ciber stepped in to complete the project and provide a package of support services for the mission critical application. Software Supported Custom Support Additional Services Dynamics CRM Customisations and Custom Development 24 x 7 Priority 1 Cover Ciber used its proven transition process to on-board, transition and handover the highly customised system to its dedicated UK support team. The go-live process was supported by on-site floor walking from the Ciber services teams, assisting staff and troubleshooting any issues. The Dynamics CRM 2011 application, successfully, went live in December 2011 and Ciber is now providing a full customer help desk service including 24/7 support for Priority 1 calls for the 200 user system. Ciber is also working with the customer to provide guidance and advice upon the future development of their Microsoft system landscape.

6 04 Key Customer Scenarios Medical Service Provider Managing a complex Dynamics CRM, SharePoint and Integration landscape for a medical services provider Ciber was enlisted to implement a solution to deliver major process improvements in client appointment administration and case management for one of the foremost providers of medical reporting and screening services in the UK. The company arranges appointments for claimants to be examined by medical experts and produces hundreds of thousands of reports for their customers who are mainly medical insurance companies and solicitors. The solution is built upon Dynamics CRM and SharePoint and comprises significant customisation, development and integration. These include an automated client/expert appointment matching engine, extensive use of workflows to support the case management process, integration to the company s document management system, KnowledgeLake, and to their document packaging system, Neopost, enabling the automated printing and packing of letters. Ciber provides a full range of services to support the day to day running of this complex environment including system monitoring and management services which are carried out remotely via the cloud from Ciber s own data centre to the systems housed in the customer s own data centre. Software Supported Custom Support Monitoring & Management Additional Services Dynamics AX, SQL Server Customisations and Custom Development Customisations monitoring 24 x 7 Priority 1 Cover

7 04 Key Customer Scenarios Major Children s Charity Supporting multiple customised Microsoft applications at a major children s charity Ciber s first project at the NSPCC, the charity supporting children and young adults, was a major development built on Microsoft SharePoint and combined the launch of the new interactive ChildLine web site with a unique, interactive experience for children seeking advice and counselling, the provision of an integrated communication suite unifying the multiple communication channels of telephony, text, chat and and an intranet portal to support volunteer counsellors with all case management data via a single browser interface. We followed that success with another large project, using Dynamics CRM, to build a case recording and management solution to support their Services for Families and Children, which will ultimately be used by over 700 personnel. Software Supported Custom Support Monitoring & Management Additional Services Dynamics CRM, Sharepoint, SQL Server Customisations and Custom Development Dynamics CRM, SharePoint, SQL Server, Customisations monitoring, Database Management 24 x 7 Priority 1 Cover Ciber provides a full 24x7 support service from its UK customer services operation to ensure the availability of these mission critical business applications. The ChildLine web site has over 100,000 registered users, attracts up to 130,000 unique visitors per month and handles up to 5,000 chats per month, and the customer support service is essential to ensure its availability for all of these users. The 24x7 coverage is also important as the busiest time for ChildLine service is into the late evening between 8-11pm.

8 04 Key Customer Scenarios UK Based Manufacturer Driving the development of a Dynamics AX ERP solution at fast growing manufacturer Broxap, a UK based manufacturer and supplier of street furniture, shelters, seating and cloakroom furniture, had implemented Dynamics AX ERP with another partner but was experiencing difficulties with the use of key system functionality. Ciber was invited in to audit how the system was being used and make recommendations for its improvement and optimisation. As a result, Ciber transitioned the support of the system into its Managed Services team and took over the development of the Microsoft Dynamics AX solution. Ciber now provides Broxap with a full help desk and customer support service, together with consulting services to support continuous business improvement. This has given Broxap an effective business management platform with full ERP functionality across finance, distribution, and manufacturing, including extensive use of the Product Builder in Microsoft Dynamics AX to support variant product configurations. The platform has allowed them to grow rapidly, both organically and through acquisition, with over 100 users now supported. Ciber Managed Services is also providing support for a Sage ERP solution used in one of its acquired divisions. Software Supported Custom Support Monitoring & Management Additional Services Dynamics AX, SQL Server Dynamics AX, SQL Server, Database Management Customisations monitoring Sage Line 500 Support (for acquired division)

9 04 Key Customer Scenarios Travel Company Travel Company transitions support and development of its worldwide financial solution to Ciber This major tour operator had selected a large systems integrator to introduce a Dynamics AX financial management solution that would ultimately support its worldwide operations. However, the customer had developed some concerns about the on-going implementation, in particular, the escalating project costs for transitioning the system into a business as usual support mode and rolling it out into more countries. Ciber was invited in and undertook an audit of the solution, making key recommendations for improving and optimising the solution and for transitioning it into support. Using its proven Transition process, Ciber has taken over the support of the solution and is now providing software support for the Dynamics AX and SQL Server configurations including all custom customisations and developments, including a 24/7service for Priority 1 incidents. Ciber is also now working with the customer to re-plan the implementation and develop a template that can be rolled out into multiple countries to support multiple languages, currencies and fiscal requirements. Software Supported Custom Support Additional Services Dynamics CRM, Sharepoint, SQL Server, Biztalk Customisations and Custom Development Dynamics CRM, SharePoint, SQL Server, BizTalk, Customisations and infrastructure monitoring

10 04 Key Customer Scenarios Awards Body Supporting a fully Integrated CRM, Intranet and Extranet solution for awards body An awards body, specialising in qualifications in the adult and children s care sectors, selected Ciber to develop an integrated solution for the enrolment and case management of applications from trainees. The solution is a highly customised extended CRM (XRM) system with Dynamics CRM providing the core management of trainee data and applications. It integrates with the organisation s web site to process trainee enquiries online and a fully integrated extranet, also built in SharePoint, enables over 4000 users in 1200 colleges and training centres to access information and process trainee applications online. BizTalk is also used to integrate CRM with the organisation s Dynamics GP financial system and its Parnassus qualification system. Ciber Managed Services provides a full range of services for all of the applications and the custom development, including BizTalk integrations developed by another third party. Ciber uses it s the Microsoft Systems Suite, from its own data centre in Highbridge, to provide proactive, remote monitoring and system management over the cloud, for all of the major system elements. Software Supported Custom Support Additional Services Dynamics CRM, Sharepoint, SQL Server, Biztalk Customisations and Custom Development Monitoring & Management Customisations monitoring 24 x 7 Priority 1 Cover

11 About Ciber 05 About Ciber Ciber provides high-quality Managed Services across the entire IT landscape with extensive expertise in harmonising, simplifying and optimising your IT investments. With Ciber Managed Services, you gain access to best-in-class IT capabilities, find highly specialised support for custom operating environments, operate within pre-certified and compliant frameworks, and take advantage of latest operating models, such as cloud or as-a-service environments. The components that create a complete Wall2Wall Ciber Managed Services solution include End User Computing, Application Services, Infrastructure Services and Service Desk solutions. Use them separately or as an integrated solution to gain efficiency in your overall IT systems. We balance local accountability with global service delivery through our optimised delivery model. This model combines onshore, offshore and near-shore capabilities ensuring speed, flexibility, IT innovation and continuous business improvement. Ciber is a global IT consulting company with 7,000 consultants in North America, Europe and Asia/ Pacific, and approximately $1 billion in annual revenue. Client focused and results driven, Ciber partners with organisations to develop technology strategies and solutions that deliver tangible business value. Founded in 1974, the company trades on the New York Stock Exchange (NYSE: CBR). For more information, visit

12 London Ciber UK 35 Portman Square, London, W1H 6LR Tel: +44 (0) Fax: +44 (0) Hinckley Ciber UK No 2 Watling Drive, Sketchley Meadows Business Park Hinckley, Leicestershire, LE10 3EY Tel: +44 (0) Fax: +44 (0) Website:

BUYER S GUIDE. flexible service delivery. Top 5 reasons for adopting SAP Managed Services. Remixing SLA s! Managing the post merger IT landscape

BUYER S GUIDE. flexible service delivery. Top 5 reasons for adopting SAP Managed Services. Remixing SLA s! Managing the post merger IT landscape BUYER S GUIDE IT Managed Services Buyer s Guide for SAP customers May 2012 flexible service delivery Moving to the beat of IT innovation with SAP Managed Services to control costs and harmonise IT landscapes.

More information

Transform the economics of IT, unlock the business value Managed Services

Transform the economics of IT, unlock the business value Managed Services Transform the economics of IT, unlock the business value "Avanade has become a trusted partner. They understand our business and they continue to offer advice and solutions that keep our systems in tune

More information

Mahler Consulting Problem Solved, Smart Solutions for your Business

Mahler Consulting Problem Solved, Smart Solutions for your Business Mahler Consulting Problem Solved, Smart Solutions for your Business Mahler Cloud Database Support & Migration Service Mahler Services Mahler Consulting Service Definition Document P a g e 0 Index Page

More information

KPMG Advisory. Microsoft Dynamics CRM. Advisory, Design & Delivery Services. A KPMG Service for G-Cloud V. April 2014

KPMG Advisory. Microsoft Dynamics CRM. Advisory, Design & Delivery Services. A KPMG Service for G-Cloud V. April 2014 KPMG Advisory Microsoft Dynamics CRM Advisory, Design & Delivery Services A KPMG Service for G-Cloud V April 2014 Table of Contents Service Definition Summary (What s the challenge?)... 3 Service Definition

More information

Ricoh IT Services. Comprehensive solutions. IT infrastructure. IT Services

Ricoh IT Services. Comprehensive solutions. IT infrastructure. IT Services Ricoh IT Services Comprehensive solutions and support for highperforming, cost-efficient IT infrastructure IT Services Ricoh provides IT services that meet the needs of small, medium and enterprisesized

More information

XMPro Turns SharePoint From Good To Great

XMPro Turns SharePoint From Good To Great XMPro Turns SharePoint From Good To Great January 2010 XMPro Turns SharePoint From Good To Great Contents 1. DON T GET STUCK IN AN OLD VERSION OF SHAREPOINT... 3 2. SEPARATE PROCESSES FROM THE PLUMBING...

More information

IBM Global Business Services Microsoft Dynamics AX solutions from IBM

IBM Global Business Services Microsoft Dynamics AX solutions from IBM IBM Global Business Services Microsoft Dynamics AX solutions from IBM Powerful, agile and simple enterprise resource planning 2 Microsoft Dynamics AX solutions from IBM Highlights Improve productivity

More information

CRM Comparison Guide. Microsoft Dynamics CRM and Act! compared

CRM Comparison Guide. Microsoft Dynamics CRM and Act! compared CRM Comparison Guide Microsoft Dynamics CRM and Act! compared Microsoft Dynamics CRM is a full featured relationship management system that connects teams to a single data source and automates routine

More information

Professional Services & Solutions PORTFOLIO

Professional Services & Solutions PORTFOLIO Professional Services & Solutions PORTFOLIO Company History Automated Systems Company (ASC) was established in March 1989 in response to the very high demands of the local travel agencies, which were

More information

Healthcare Company Standardises and Harmonises Business Processes

Healthcare Company Standardises and Harmonises Business Processes Microsoft Business Solutions Customer Solution Case Study Healthcare Company Standardises and Harmonises Business Processes Overview Country or Region: Germany Industry: Healthcare Product Provider Customer

More information

Microsoft Dynamics ERP. Transform Your Business

Microsoft Dynamics ERP. Transform Your Business Microsoft Dynamics ERP Transform Your Business Embrace Change with Confidence Organizations compete in an environment dramatically shaped by current economic conditions as well as ongoing challenges such

More information

G CLOUD SERVICE DEFINITION

G CLOUD SERVICE DEFINITION G CLOUD SERVICE DEFINITION Ashton Court Group Ltd Thorpewood Management Centre Blisworth Road Courteenhall Northampton NN7 2QB Tel: + 44 1604 864 781 Email: info@ashtoncourt.com Web: www.ashtoncourt.com

More information

Hosted SharePoint. OneDrive for Business. OneDrive for Business with Hosted SharePoint. Secure UK Cloud Document Management from Your Office Anywhere

Hosted SharePoint. OneDrive for Business. OneDrive for Business with Hosted SharePoint. Secure UK Cloud Document Management from Your Office Anywhere OneDrive for Business with Hosted SharePoint Secure UK Cloud Document Management from Your Office Anywhere Cloud Storage is commonplace but for businesses that want secure UK Cloud based document and records

More information

Client focused. Results driven. Ciber Retail Solutions

Client focused. Results driven. Ciber Retail Solutions Client focused. Results driven. Ciber Retail Solutions Multi-Channel Retailing Retailers are confronted by a downturn in consumer spending, ever-tighter margins, emerging shopping patterns, empowered consumers

More information

Mahler Consulting Problem Solved, Smart Solutions for your Business

Mahler Consulting Problem Solved, Smart Solutions for your Business Mahler Consulting Problem Solved, Smart Solutions for your Business Cloud Service Desk Management Service Mahler Services Mahler Consulting Service Definition Document P a g e 0 Index Page Table of Contents

More information

STL Microsoft SharePoint Consulting and Support Services

STL Microsoft SharePoint Consulting and Support Services STL Microsoft SharePoint Consulting and Support Services STL Technologies Equis House Eastern Way Bury St Edmunds Suffolk IP32 7AB Service Description and Pricing Specialist Cloud Services www.stl.co.uk

More information

Benefits to you. Account & Contact Management. Sales & Quotations Marketing & Campaigns Customer Service & Support Project & Event Management

Benefits to you. Account & Contact Management. Sales & Quotations Marketing & Campaigns Customer Service & Support Project & Event Management Account & Contact Management Sales & Quotations Marketing & Campaigns Customer Service & Support Project & Event Management Benefits to you Work as a team see a unified view of each customer accessible

More information

Global Professional. Hosted Managed Services

Global Professional. Hosted Managed Services Global Professional Hosted Managed Services TM Racami, LLC is a global independent provider of IT support services and applications, technology and infrastructure consulting. For over 7 years we have been

More information

Enterprise Resource Planning

Enterprise Resource Planning IBM Global Business Services ERP Enterprise Resource Planning Solutions from IBM Global Business Services Do people across your organisation have easy access to the up-to-date information they need to

More information

software license management is becoming an important issue for hosting resellers and Microsoft solution providers.

software license management is becoming an important issue for hosting resellers and Microsoft solution providers. Crayon becomes a preferred partner for the distribution of Microsoft Cloud Technology Things to remember... Crayon, consultant and world leader in software asset management for businesses, holds the highest

More information

CHANGING YOUR MICROSOFT PARTNER. Abstract

CHANGING YOUR MICROSOFT PARTNER. Abstract CHANGING YOUR MICROSOFT PARTNER Abstract This whitepaper discusses the process involved and answers the most common questions relating to changing your Microsoft business Partner. It also provides information

More information

Third Party Approval & Risk Management

Third Party Approval & Risk Management Third Party Approval & Risk Management Rivo Software Solution Layer enables organizations to manage the third party approval process, identify and assess third party risk across vendors, contractors and

More information

The SMB IT Decision Maker s Guide: Choosing a SaaS Service Management Solution

The SMB IT Decision Maker s Guide: Choosing a SaaS Service Management Solution BEST PRACTICES WHITE PAPER The SMB IT Decision Maker s Guide: Choosing a SaaS Service Management Solution Nine Things to Look For in Your Next SaaS Service Desk Table of Contents Introduction...................................................

More information

ICT Services for the Charity Sector

ICT Services for the Charity Sector ICT Services for the Charity Sector Charity Management System JADe is an IT consultancy providing high quality, cost-effective IT services to the charity sector. JADe specialises in understanding an organisation

More information

International real estate firm improves productivity and increases revenue with integrated and highly customised CRM.

International real estate firm improves productivity and increases revenue with integrated and highly customised CRM. Reduce the time staff take to prepare and deliver premium customer service 01 International real estate firm improves productivity and increases revenue with integrated and highly customised CRM. With

More information

GLOBAL Service Desk. From Computacenter

GLOBAL Service Desk. From Computacenter From Computacenter CONTENTS 03 04 05 06 07 08 09 11 First class; all the way Great expectations Safety in numbers Choice and flexibility Our next generation service desk Why Computacenter Our customer

More information

Mahler Consulting Problem Solved, Smart Solutions for your Business

Mahler Consulting Problem Solved, Smart Solutions for your Business Mahler Consulting Problem Solved, Smart Solutions for your Business Mahler Cloud Project Management Service Mahler Services Mahler Consulting Service Definition Document P a g e 0 Index Page Table of Contents

More information

Managed Services Solutions

Managed Services Solutions Managed Services Solutions Managing Services in Real-Time with Total Control Excellence in servicing leading edge technology E Docs E Serve E Tech E Net Introducing Managed Services Managed Services enable

More information

VENDOR AND INTEGRATOR OF INDUSTRY SPECIFIC AND ROLE-TAILORED SOLUTIONS

VENDOR AND INTEGRATOR OF INDUSTRY SPECIFIC AND ROLE-TAILORED SOLUTIONS VENDOR AND INTEGRATOR OF INDUSTRY SPECIFIC AND ROLE-TAILORED SOLUTIONS Prodware Founded in 1989, Prodware is a vendor and integrator of industry specific and role-tailored IT solutions for businesses.

More information

CUSTOMER SERVICE ACCELERATOR

CUSTOMER SERVICE ACCELERATOR CUSTOMER SERVICE ACCELERATOR DELIVER A RICHER EXPERIENCE ACROSS ALL CHANNELS DELIVER A RICHER EXPERIENCE ACROSS ALL CHANNELS Deliver Superior Customer Service Reduce Costs Enhance Customer Relationships

More information

Integrating MDM and Business Intelligence

Integrating MDM and Business Intelligence Integrating MDM and Business Intelligence Scott Adams Director, Microsoft Business Intelligence Hitachi Consulting UK 1 9 th September 2014 Radisson Blu Portman 22 Portman Square London W1H 7BG United

More information

Sage ERP Accpac Version 6.0. Web-Enabled ERP for the Mid-Market

Sage ERP Accpac Version 6.0. Web-Enabled ERP for the Mid-Market Sage ERP Accpac Version 6.0 Web-Enabled ERP for the Mid-Market Unparalleled Freedom of Choice The multi-tier architecture of Sage ERP Accpac Version 6.0 provides customers with the FREEDOM to choose operating

More information

Tom Braekeleirs Product Marketing Manager Microsoft Dynamics. Joerg Lorenz Chief Executive Officer ITIS AG

Tom Braekeleirs Product Marketing Manager Microsoft Dynamics. Joerg Lorenz Chief Executive Officer ITIS AG Tom Braekeleirs Product Marketing Manager Microsoft Dynamics Joerg Lorenz Chief Executive Officer ITIS AG Agenda Market Trends and Challenges The Customer-Centric Business Strategies for Profitable Growth

More information

Solutions Pocket Book for Touchstone

Solutions Pocket Book for Touchstone Solutions Pocket Book for Touchstone Solutions at a glance EASY Documents This popular workflow solution features a direct integration with Microsoft Visio to simply map any process to deliver a fast result.

More information

CUSTOMER SERVICES. Help Desk Support Services System Monitoring Remote Data Backup Managed Services Hosting Outsourcing

CUSTOMER SERVICES. Help Desk Support Services System Monitoring Remote Data Backup Managed Services Hosting Outsourcing CUSTOMER SERVICES Help Desk Support Services System Monitoring Remote Data Backup Managed Services Hosting Outsourcing Copyright Notice This document and its contents are the property of CIBER UK Limited

More information

HOSPITALITY SOLUTIONS

HOSPITALITY SOLUTIONS HOSPITALITY SOLUTIONS HOSPITALITY solutions HOSPITALITY COMMUNICATIONS THE CHALLENGES The Hotels are under pressure to improve customer loyalty and increase revenue per available room. When dealing with

More information

POSITION DESCRIPTION. Role Purpose

POSITION DESCRIPTION. Role Purpose POSITION DESCRIPTION Position Title Senior SharePoint Administrator/Developer Position Number Reports to Head of Solutions Development Functional Auth HRM Auth Region N/A Enterprise role Date Date Function

More information

Outsourcing. w os WORKPLACE. it os IT SERVICE MANAGEMENT SERVICES BPO OUTSOURCING. ITO dos DATACENTER OPERATION SERVICES.

Outsourcing. w os WORKPLACE. it os IT SERVICE MANAGEMENT SERVICES BPO OUTSOURCING. ITO dos DATACENTER OPERATION SERVICES. IT ITO dos DATACENTER OPERATION w os WORKPLACE OPERATION OUTSOURCING a os APPLICATION OPERATION it os IT SERVICE MANAGEMENT BUSINESS PROCESS BPO OUTSOURCING o ss OUTSOURCING SUPPORT Outsourcing Companies,

More information

Private Cloud for Dynamics AX

Private Cloud for Dynamics AX Private Cloud for Dynamics AX Why consider Private Cloud for Dynamics AX? Microsoft Dynamics AX is a flexible, feature rich product which, if managed and supported proficiently, delivers significant business

More information

Meeting the challenge

Meeting the challenge Meeting the challenge Working with you to ensure your IT infrastructure delivers Infrastructure Management Services Overview Real solutions to tough challenges Infrastructure Management Services Overview

More information

SOCIAL ENTERPRISE ADDING PRODUCTIVITY TO DATABILITY EMPOWER EMPLOYEES > EMPOWER CUSTOMERS > EMPOWER PARTNERS

SOCIAL ENTERPRISE ADDING PRODUCTIVITY TO DATABILITY EMPOWER EMPLOYEES > EMPOWER CUSTOMERS > EMPOWER PARTNERS SOCIAL ENTERPRISE ADDING PRODUCTIVITY TO DATABILITY EMPOWER EMPLOYEES > EMPOWER CUSTOMERS > EMPOWER PARTNERS VALUE FOR YOUR BUSINESS We offer value for your business quickly by: E-Social to Empower Information

More information

Sage ERP Accpac Version 6.0

Sage ERP Accpac Version 6.0 Sage ERP Accpac Version 6.0 Web-Enabled ERP for the Mid-Market Unparalleled Freedom of Choice The multi-tier architecture of Sage ERP Accpac Version 6.0 provides customers with the FREEDOM to choose operating

More information

HRO in the cloud? What does the new generation of HR systems mean for HR sourcing?

HRO in the cloud? What does the new generation of HR systems mean for HR sourcing? Alsbridge Insights HRO in the cloud? What does the new generation of HR systems mean for HR sourcing? Executive Summary A number of new cloud based multi-process HR systems are competing for the attention

More information

What are Hosted Desktops?

What are Hosted Desktops? Hosted Desktops An introduction to Hosted Desktops from Your Office Anywhere Hosted Desktops from Your Office Anywhere provide Flexibility, Reliability and Security and offer genuine cost savings against

More information

ScienceLogic Monitoring for Cisco

ScienceLogic Monitoring for Cisco Case Study ScienceLogic Monitoring for Cisco How Enterprises and Service Providers of All Sizes Rely on ScienceLogic for Cisco Network Monitoring Executive Summary Powerful out-of-the-box, yet easily customizable

More information

Islamic Relief Worldwide AX Reports Developer

Islamic Relief Worldwide AX Reports Developer Islamic Relief Worldwide AX Reports Developer BASE LOCATION: REPORTING TO: LINE MANAGEMENT RESPONSIBILITIES: Birmingham, UK Business Manager n/a PURPOSE OF DIVISION: The Finance and Services Division provides

More information

STL Microsoft Dynamics CRM Consulting and Support Services

STL Microsoft Dynamics CRM Consulting and Support Services STL Microsoft Dynamics CRM Consulting and Support Services STL Technologies Equis House Eastern Way Bury St Edmunds Suffolk IP32 7AB Service Description and Pricing Specialist Cloud Services www.stl.co.uk

More information

DISCRETE MANUFACTURING

DISCRETE MANUFACTURING DISCRETE MANUFACTURING 1 Our research and development strategy: to be the most innovative IT solutions integrator Prodware s software development strategy is centred around the leading ERP platform, Microsoft

More information

Managed Service for IP Telephony. Enabling organisations to focus on core revenue generating activities

Managed Service for IP Telephony. Enabling organisations to focus on core revenue generating activities Enabling organisations to focus on core revenue generating activities Your business needs reliable, flexible and secure communication tools to enable better connectivity and collaboration with your employees,

More information

Global Outsourcing / Infrastructure Management. Instinct 2.0. Bridging the Gap between the Disparate Needs of Organizations and End-Users

Global Outsourcing / Infrastructure Management. Instinct 2.0. Bridging the Gap between the Disparate Needs of Organizations and End-Users Global Outsourcing / Infrastructure Management the way we do it Instinct 2.0 Bridging the Gap between the Disparate Needs of Organizations and End-Users Bridging the Gap between the Disparate Needs of

More information

Managed Services moving to the cloud. Ari Karppinen

Managed Services moving to the cloud. Ari Karppinen Managed Services moving to the cloud Ari Karppinen Managed Services Based on the new structure effective 2013 (pro forma) Customer sales 1 9/2012: EUR 370 million (pro forma) Personnel: ~ 3 200 (pro forma)

More information

Turn Your Business Vision into Reality with Microsoft Dynamics GP

Turn Your Business Vision into Reality with Microsoft Dynamics GP Turn Your Business Vision into Reality with Microsoft Dynamics GP You have worked hard to build a vision for your business. With a business solution from Microsoft, you can turn that vision into reality.

More information

Extending Dynamics CRM with BPM processes using PNMsoft s Sequence Kinetics TM

Extending Dynamics CRM with BPM processes using PNMsoft s Sequence Kinetics TM Extending Dynamics CRM with BPM processes using PNMsoft s Sequence Kinetics TM Sequence Kinetics BPM Suite for Dynamics CRM Sequence Kinetics for Microsoft Dynamics CRM is a Intelligent BPMS (Business

More information

NEC Contact Centres (Genesys)

NEC Contact Centres (Genesys) Customisable and scalable solutions with enhanced functionality NEC Contact Centres (Genesys) On-premise or Cloud Solutions NEC Australia nec.com.au NEC supports more than 10,000 Genesys-based agent seats

More information

Recruitment Process Outsourcing Methodology Statement

Recruitment Process Outsourcing Methodology Statement Recruitment Process Outsourcing Methodology Statement Contents An Overview... 3 Steps To Success The Components of an Outsourced Recruitment Process... 4 Why Use RPO?... 6 Why Consult Group?... 8 About

More information

Delivering peace of mind in outsourcing

Delivering peace of mind in outsourcing > Delivering peace of mind in outsourcing How to increase enterprise performance when outsourcing mission critical systems www.thalesgroup.com/security-services AND >> PERFORMANCE OUTSOURCING OF MISSION

More information

Hospitality Solutions

Hospitality Solutions Hospitality Solutions For the EMEA Region Hospitality Communications the challenges Hotels are under pressure to improve customer loyalty and increase revenue per available room. When dealing with guests,

More information

G-Cloud IV Services Service Definition Accenture Netsuite Cloud Services

G-Cloud IV Services Service Definition Accenture Netsuite Cloud Services G-Cloud IV Services Service Definition Accenture Netsuite Cloud Services 1 Table of contents 1. Scope of our services... 3 2. Methodology & Approach... 4 3. Assets and tools... 5 4. Pricing... 6 5. Contacts...

More information

PAAS Public Sector Managed Services

PAAS Public Sector Managed Services Meritec Limited Meritec House, Acorn Business Park, Skipton, North Yorkshire, BD23 2UE 0845 3451155 servicepoint@meritec.co.uk www.meritec.co.uk Registered In England & Wales No. 3224622 Table of Contents

More information

>99.95% availability. Guaranteed. 1

>99.95% availability. Guaranteed. 1 >99.95% availability. Guaranteed. 1 Managed Services for Microsoft Dynamics AX Dependable, On-Premise, Off-Premise, and Private Cloud solutions from the UK leader 1 Using high availability infrastructure

More information

Hosted SharePoint 2013 for Business

Hosted SharePoint 2013 for Business Your complete guide to SharePoint 2013 Hosted SharePoint 2013 for Business 1 Table of Contents Hosted Desk- 3 SharePoint 2013... 3 What is SharePoint 2013? 4 What can my business do with SharePoint 2013?

More information

Client. Applications. Middle Tier. Database. Infrastructure. Leading Vendors

Client. Applications. Middle Tier. Database. Infrastructure. Leading Vendors Client Applications Development Management Middle Tier Database On Premises Infrastructure Cloud Leading Vendors PC, Phone, Browser Your business applications Running on the Microsoft Application Platform

More information

Benefits of an ITIL Help Desk in the Cloud

Benefits of an ITIL Help Desk in the Cloud SOLUTION WHITE PAPER Benefits of an ITIL Help Desk in the Cloud A New ITIL Solution for Small-to-Medium Businesses Contents Introduction 1 Help Desk Needs in Smaller Environments 1 Power in the Cloud 3

More information

Levtech Consulting 2013

Levtech Consulting 2013 Levtech Consulting 2013 Agenda Introduction Levtech Consulting Consulting Services Providing by Levtech Consulting History of ERP Brief history of Microsoft Dynamics What Levtech consulting offers for

More information

Better document management, Better CRM

Better document management, Better CRM Better document management, Better CRM www.pcr-ltd.co.uk 1 PCR Computers Ltd 4 The Pavilions, 31-33 Brighton Road, South Croydon, Surrey CR2 6EB Tel: +44 (0) 208 681 0000 Fax: +44 (0) 208 681 0009 Executive

More information

Core Banking Transformation using Oracle FLEXCUBE

Core Banking Transformation using Oracle FLEXCUBE in collaboration with Core Banking Transformation using Oracle FLEXCUBE Unlocking the power of FLEXCUBE with Capgemini Moving towards a packaged system transformation program Capgemini is an Oracle Diamond

More information

Remote Infrastructure Support Services & Managed IT Services

Remote Infrastructure Support Services & Managed IT Services Remote Infrastructure Support Services & Managed IT Services Remote Desktop Services are designed to optimize the customers IT resource utilization and provide a standardized end-user environment. The

More information

Managed Service Support Analyst JOB SPECIFICATION

Managed Service Support Analyst JOB SPECIFICATION Managed Service Support Analyst JOB SPECIFICATION Get in touch hello@foundation-sp.com Role Overview FSP solutions and services are focused on the Microsoft Productivity Platform incorporating the following

More information

Hospitality Solutions

Hospitality Solutions BT Local Business Providing intelligent solutions for the Hospitality Industry Meeting the needs of hospitality Good communication is at the heart of every successful hotel. BT have teamed up with Mitel

More information

ENABLING YOU TO MAKE THE RIGHT DECISIONS FOR YOUR COMPANY

ENABLING YOU TO MAKE THE RIGHT DECISIONS FOR YOUR COMPANY ENABLING YOU TO MAKE THE RIGHT DECISIONS FOR YOUR COMPANY Create and deploy IT solutions for business Our research and development strategy: to be the most innovative IT solutions integrator Prodware s

More information

allchoice We are XMA. Empowering employee device choice within the workplace

allchoice We are XMA. Empowering employee device choice within the workplace allchoice Empowering employee device choice within the workplace We are XMA. We are XMA. We deliver innovative IT solutions that enhance how people learn, teach, govern, deliver healthcare and do business.

More information

IT Service Management by SAP Africa (ITSM) Dirk Smit ALM Engagement Manager

IT Service Management by SAP Africa (ITSM) Dirk Smit ALM Engagement Manager IT Service Management by SAP Africa (ITSM) Dirk Smit ALM Engagement Manager Optimize IT Operations Process Support Business Goals CIO CEO/CFO Reliable Business Support Changes to improve IT services are

More information

Turn Your Business Vision into Reality with Microsoft Dynamics GP

Turn Your Business Vision into Reality with Microsoft Dynamics GP Turn Your Business Vision into Reality with Microsoft Dynamics GP You have worked hard to build a vision for your business. With a business solution from Microsoft, you can turn that vision into reality.

More information

Transform your customer relationships. Avanade Customer Relationship Management Services

Transform your customer relationships. Avanade Customer Relationship Management Services Transform your customer relationships Avanade Customer Relationship Management Services The opportunity to improve business results with solutions that drive better customer relationships and insights

More information

MECOMS Customer Care & Billing As A Service

MECOMS Customer Care & Billing As A Service MECOMS Customer Care & Billing As A Service MECOMS As A Service. Your pay as you grow meter-to-cash solution. Introducing MECOMS As A Service, an innovative customer management and billing solution for

More information

6 Steps to Creating a Successful Marketing Database

6 Steps to Creating a Successful Marketing Database 6 Steps to Creating a Successful Marketing Database Why Invest in a Marketing Database? An organisation that has an ineffective marketing database, multiple databases that cannot communicate with one another,

More information

Sales Force Automation

Sales Force Automation Sales Force Automation Optimize your sales efforts with the familiar and intelligent features of Microsoft Dynamics CRM. Take advantage of a highly intuitive interface and embedded Microsoft Office capabilities

More information

Microsoft Dynamics CRM 2011 for Chartered Surveyors. For all your customer relationship needs

Microsoft Dynamics CRM 2011 for Chartered Surveyors. For all your customer relationship needs Microsoft Dynamics CRM 2011 for Chartered Surveyors For all your customer relationship needs ConsultCRM: Chartered Surveyors ConsultCRM: Chartered Surveyors Introduction The Power of Productivity Microsoft

More information

DOCUMATION S CUSTOMER SERVICES SOLUTION

DOCUMATION S CUSTOMER SERVICES SOLUTION Documation s Customer Services Solution Documation is a leading provider of document-centric workflow and content management software, delivering services and solutions to businesses and organisations

More information

Exceeding customer expectations in Ireland

Exceeding customer expectations in Ireland BT and Avaya Exceeding customer expectations in Ireland Customers expect easy access to your services wherever they are, at any time, through any device. Their expectations are high, but organisations

More information

The Complete Telecommunications Solution. Telecommunications Resellers. Mobile Virtual Network Operators (MVNO) Internet Service Providers

The Complete Telecommunications Solution. Telecommunications Resellers. Mobile Virtual Network Operators (MVNO) Internet Service Providers TELCO-bill The Complete Telecommunications Solution One single bill, per customer account, that combines all services, equipment and payments into the next generation of bill presentment that all demanding

More information

Introduction to Customer Relationship Management (CRM) Systems

Introduction to Customer Relationship Management (CRM) Systems Introduction to Customer Relationship Management (CRM) Systems CRM systems give organisations the technology and business processes to easily identify, acquire and retain profitable clients. CRM applications

More information

Islamic Relief Worldwide ICT Desktop Support Technician

Islamic Relief Worldwide ICT Desktop Support Technician Islamic Relief Worldwide ICT Desktop Support Technician BASE LOCATION: REPORTING TO: LINE MANAGEMENT RESPONSIBILITIES: Waterloo, London ICT Service Delivery None PURPOSE OF DIVISION: ICT is part of the

More information

An introduction to TecSurge

An introduction to TecSurge An introduction to TecSurge Webinar on August 19 th, 2015 Session 1: Europe / Asia starts at 9am London / 4pm Singapore Session 2: Americas / Asia starts at 8am Los Angeles / 10am Houston / 11pm Singapore

More information

Turn Your Business Vision into Reality with Microsoft Dynamics GP

Turn Your Business Vision into Reality with Microsoft Dynamics GP Turn Your Business Vision into Reality with Microsoft Dynamics GP You have worked hard to build a vision for your business. With a business solution from Microsoft, you can turn that vision into reality.

More information

Amadeus for Corporations. Services & Consulting

Amadeus for Corporations. Services & Consulting Amadeus for Corporations Services & Consulting Professional services & global support Providing professional services means caring deeply for the business success of our customers. We do business with

More information

An introduction to Hosted SQL database applications

An introduction to Hosted SQL database applications Hosted SQL Server From Your Office Anywhere Cloud hosting applications that require SQL server not only gives you the flexibility to run your application from anywhere, but also provides genuine cost savings

More information

Simply deliver IT to increase Revenue improve Productivity and cut Cost

Simply deliver IT to increase Revenue improve Productivity and cut Cost Established by a group of IT Professionals and experts in multi industries, Rakati Systems (PT Rakati Sistem Indonesia) is run to provide excellent IT Services. Rakati deliver Information Technology Solutions

More information

Managed Services. From Brennan IT

Managed Services. From Brennan IT Managed Services From Brennan IT Managed Services From Brennan IT Let us simplify the management of your IT and help deliver technology solutions that work exactly the way you want. 01 Key Benefits 02

More information

SharePoint and Office 365 Services for Business

SharePoint and Office 365 Services for Business SharePoint and Office 365 Services for Business SharePoint and Office 365 Design Cloud Design Box work with all versions of SharePoint including the Office 365 SharePoint online. We specialise in customising

More information

iscala CRM: Optimize Your Revenue, Profitability and Customer Satisfaction

iscala CRM: Optimize Your Revenue, Profitability and Customer Satisfaction 38 44 N 9 08 W iscala CRM: Optimize Your Revenue, Profitability and Customer Satisfaction Powered by making global business simple As an API distribution company we have to be able to very carefully track

More information

IT Support. 020 8269 6878 www.premierchoiceinternet.com support@premierchoiceinternet.com. 30 Day FREE Trial. Free Site Survey & Network Health Report

IT Support. 020 8269 6878 www.premierchoiceinternet.com support@premierchoiceinternet.com. 30 Day FREE Trial. Free Site Survey & Network Health Report IT Support Premier Choice Internet has been providing reliable, proactive & affordable IT Support solutions to companies based throughout the UK since 2002. Our goal is to provide our customers with the

More information

Application Management Services (AMS)

Application Management Services (AMS) Contents 1. AMS : An Overview 2. AMS : Models 3. Delivery Organization 4. Processes & Tools 5. Transition Methodology 6. Pricing Application Management Services (AMS) Enterprise Application Services Capability

More information

Applications Manager

Applications Manager Applications Manager Business Unit: and Delivery Reporting to: Service Manager Direct Reports: Date Created: August 2015 Purpose of the position The Applications Manager provides application management,

More information

Capita Productivity Hub Combining secure private cloud with familiar Microsoft tools

Capita Productivity Hub Combining secure private cloud with familiar Microsoft tools IT Enterprise Services Capita Productivity Hub Combining secure private cloud with familiar Microsoft tools The freedom and agility which cloud unleashes directly impacts business performance. Cloud productivity

More information

SEQUENCE Integrates with Microsoft Dynamics to Provide Enterprise BPMS Capabilities

SEQUENCE Integrates with Microsoft Dynamics to Provide Enterprise BPMS Capabilities SEQUENCE Integrates with Microsoft Dynamics to Provide Enterprise BPMS Capabilities SEQUENCE BPM Suite: Enterprise Process Control PNMsoft s SEQUENCE is a collaborative BPMS (Business Process Management

More information

Cloud Services for Connected Government (CSfM) Ground to Cloud Summit

Cloud Services for Connected Government (CSfM) Ground to Cloud Summit Cloud Services for Connected Government (CSfM) Ground to Cloud Summit Tertius Ellis National Lead Cloud Services for Microsoft tertius.ellis@dimensiondata.com David Odell Service Architect Cloud Services

More information

Incident Reporting & Management

Incident Reporting & Management Rivo Software Solution Layer allows you to report and manage incidents such as injuries, accidents and theft. With powerful capabilities including analytical trending you can make better decisions to reduce

More information

Tagetik 4 Enabled By Microsoft SharePoint

Tagetik 4 Enabled By Microsoft SharePoint Tagetik 4 Enabled By Microsoft SharePoint Collaborative Performance Management in business EXECUTIVE SUMMARY Tagetik 4 Enabled by Microsoft SharePoint is a unified platform for: + Performance Management

More information