IBM Smartcloud Managed Backup

Size: px
Start display at page:

Download "IBM Smartcloud Managed Backup"

Transcription

1 IBM Smartcloud Managed Backup Service Definition 1

2 1. Summary 1.1 Service Description The IBM SmartCloud Managed Backup service provides public, private and hybrid cloudbased data protection solutions to help clients to achieve cross-enterprise information resiliency and data recovery. This flexibility in cloud models is not found in many other solutions. As a managed service, it is designed to help simplify backup with automated and standardized tools and processes that can consolidate dispersed information onto a single infrastructure. IBM SmartCloud Managed Backup solutions are security rich and highly scalable. With SmartCloud Managed Backup, IBM can help you choose and implement a plan tailored to your backup priorities, retention and retrieval goals, and needs for infrastructure flexibility and scalability. The SmartCloud Managed Backup infrastructure offers virtually anywhere, anytime access to data via a web-based portal installed in your environment. This portal gives your authorized users a single pane of glass view of the information stored within the cloud. It also gives you a single management point for your data backup services. Best of all, these services are designed to deliver consistently high backup success rates, as high as 99.8 percent. SmartCloud Managed Backup consists of a range of service elements to meet the data backup and recovery needs of our clients. Figure 1: Overview of SmartCloud Managed Backup Service Elements 2

3 Service Options The IBM Smartcloud Managed Backup offers a number of service options, to enable the appropriate solution to be selected fro each use case. Figure 2: Overview of SmartCloud Managed Backup Service Options 1.2 Service Characteristics Lot Applicability Specialist Cloud Managed Services Any medium-large public sector body that wishes to implement a "Recovery into the Cloud model to provide data protect text data Contract Duration Contract Price Lead time to start Related Lot(s) /Offering(s) Flexible to be agreed in the Call-Off Order Variable based streamed data The price will be subject to VAT and a minimum tier charge will apply Subject to on-boarding activities, including network connectivity availability IBM Smartcloud Virtualised Server Recovery IBM Smartcloud Content Management 3

4 1.3 Why IBM SCMB Highlights The IBM managed data backup solutions are based on five value drivers: 1 Flexibility of delivery model - Customized to your requirements, Flexibility to adapt to different workloads, portability of data and workloads and Reduced vendor lock-in 2. Security/privacy - enterprise level security addressing your concerns 3. Availability: Around the clock, always-on availability of critical business data 4. Agility: rapid provisioning of new services 5. Choice: IBM public or private cloud models available Data Protection Analysis IBM can provide an optional data protection analysis. This analysis can help identify gaps in your data resiliency plan by offering a baseline view of your data backup environment and pinpointing the areas that could compromise data security and availability. This analysis can help you better understand your organization s vulnerability to risk, and help determine how to achieve potential improvement in backup and recovery performance with IBM SmartCloud Managed Backup services. Figure 3: Data Protection Analysis: Provides comprehensive analysis of current data protection environment and helps enable backup designs that meet backup needs 4

5 The Benefits of IBM providing SCMB IBM SmartCloud Managed Backup is a leader in the data backup and recovery market. Teaming with IBM, you can feel confident in the quality, technology, flexibility, scalability and value of your cloud-based data backup solution. An end-to-end, cloud-based, managed data backup service with our own hardware and software solutions a single vendor for your backup needs Experience gained from protecting over 40 Petabytes of Data from approximately 3,400 customers Ability to correlate and filter events to anticipate and react more quickly to events 1.4 Contact Contact Name Chris Boyce Title IBM Business Continuity and Resiliency Services Address PO Box 41 North Harbour Portsmouth Hants, PO6 3AU Contact Contact Phone

6 2. Delivery 2.1 Context The tremendous growth of data has created unprecedented challenges for businesses today. Although data growth can help improve efficiencies and expand market reach, it can also expose a business to more risks, such as data theft, fraud and service interruptions. With data becoming increasingly dynamic, in addition to business resilience and security, risk management has emerged as a top priority for best standards and practices in many organizations. In the September 2012 IBM Global CIO Study, with input from over 400 IT and C Suite managers, 37 percent of respondents cited data loss and 61 percent cited data breach as causing reputational harm. Balancing opportunity and reputational risk requires a strategy that includes a solid business resiliency plan along with dependable backup and restore policies for systems and processes. This also helps address the need for better security of data and applications, using advanced technology and analytical capabilities. 2.2 What we will deliver As previously outlined, SmartCloud Managed Backup consists of a range of service elements to meet the intervals data backup and recovery needs of our clients. These service elements are summarized in section 1.1. The SmartCloud Managed Backup solution has also been designed to address concerns of security, reliability, and flexibility associated with cloud computing solutions. 6

7 Please note, as part of the solution, there will be period of scheduled maintenance. During the on-boarding activities such appropriate scheduled maintenance windows will be defined and confirmed; whilst the approach for handling periods of emergency maintenance activities for hardware or software; Security The solution provides security-rich encryption compliance requirements for a variety of industry regulations tied to data retention policies. Data on the secure vault is stored in a scrambled and compressed format. Three different managed backup delivery models provide various levels of isolation based on the level of risk and performance associated with the data being backed up. Server Protection IBM SmartCloud Managed Backup provides integration with VMware s vstorage API for Data Protection (VADP) technology in order to allow backups of virtualized environments in a much more efficient manner than if they were treated as physical environments. Reliability The solution includes the following reliability features: Around-the-clock access (24x7) to IBM experts is available while delivering 99% backup success rates. Automation is continually fine tuned using the insights gained from managing the client, based on IBM best practice Flexibility The solution provides the following flexibility features: Storage portal provides the ability to respond to changes quickly and allows for easy provisioning of new services and customization of existing services while providing analytics to enable more reliable data backup and protection processes. Services can be tailored with a choice of data backup platforms; including managed private, hosted private, or shared in the cloud. Data Deduplication The solution provides increased resiliency with software-based data deduplication. By using a software-based deduplication engine, IBM can provide a single integrated and highly flexible deduplication solution that: Helps prevent others from reading data at the remote vault location. Can identify redundant data at the source and store only unique chunks of information across files, file systems and servers. 7

8 Infrastructure overview To provide the SmartCloud Managed Backup services, IBM will provide the necessary hardware and software infrastructure to achieve your backup and restoration objectives. With this cloud-based offering, the service management architecture delivers the desired data protection as part of the entire suite of infrastructure assets deployed as outlined below. Delivery strategy One of the most important and unique characteristic of the IBM SmartCloud Managed Backup service is represented by the service delivery teams who monitor and manage your data backup and restores. The SmartCloud Managed Backup service delivery team will report, monitor, and issue alerts, if necessary, on the backup infrastructure 24 hours a day, 7 days a week via our Global Support Center and Advanced Delivery Services group. The SmartCloud Managed Backup Tier 2 support actively monitors and directs all activities regarding maintenance and support of the services and infrastructure. These skilled employees, supported by IBM tools and ITIL based processes proactively monitor the backup infrastructure health, overall system activity, and the continuous stream of events and tasks. The IBM GSC manages system-generated alerts and direct service requests, each member of the team must follow carefully documented procedures covering the following aspects of service operations: Issue resolution Escalation methods Communication paths Change management Service level tracking Storage Portal The storage portal allows the monitoring of the operational environment and helps you identify risk more rapidly with centralized reporting tools. Through the storage portal, you can track your backup activities and gain enhanced insight into service usage and historical trend, including detailed reports of the backup statistics. The following screen shot shows a sample page from the SmartCloud Managed Backup Storage Portal. 8

9 Figure 4: SmartCloud Managed Backup Storage Portal Homepage: 2.3 Service Management The IBM Service Manager will establish a framework for communications, reporting, procedural and contractual activities for your Selected Services. The IBM Service Manager will: review all documents, with your Customer Point of Contact coordinate the technical activities of IBM's assigned personnel; establish and maintain communications through your Customer Point of Contact; conduct scheduled meetings or conference calls with your team; and coordinate changes to the Selected Services or the Selected Services environment with the Customer Point of Contact. 9

10 2.4 Ordering & Invoicing Ordering and Invoicing will be in line with the G-Cloud Framework Agreement and Call- Off terms. Any specific deviations can be discussed and negotiated prior to the onboarding process. 2.5 On Boarding and Off Boarding - Process and Scope Service On-Boarding Service on-boarding is the methodical process used to manage the on-boarding of customers to the service offering provided by IBM. Starting with a project kickoff, we gather, with your help, detailed information about the environment we are servicing. This detailed information will allow IBM to mature your solution, enabling a detailed scope of service with pricing that is reflective of your full requirements including any one time charges, on-going charges and termination charges where applicable. The following section outlines the main activities that will be included within this phase. Activity 1 - Project Initiation The purpose of this activity is to facilitate a high-level project kickoff, during which the at least the following will be addressed: Prior to the session, provide any data collection questionnaires used as input to the session; During the session introduce the project participants and discuss project team roles and responsibilities; Review the Services objectives and document any additional service features of elements that are requested (e.g. enhanced data encryption) Review Customer s environment (including any need for migration form an existing service) and completed data collection questionnaire and identify any missing information; and Develop a schedule of activities. Activity 2 - Solution Maturing The purpose of this activity is for IBM to work with the client to validate the base solution and incorporate all dependent and/or additional elements for the requested End-to-end solution. This will be based on output from the Initiation activity and will address areas including: (Optionally) performing a Data Protection Analysis exercise; 10

11 The establishment, configuration and installation of all service schedules and maintenance windows; Gather any additional detailed information about Client s facilities, infrastructure & network Working with the customer and the chosen network provider to provide a networking communications solution between the IBM Cloud centres and customer locations; Working with the client to undertake current Security level assessment & certification - IBM will validate and where necessary increment security needs for the selected offering; Including all additional service elements and components (HW,SW, Labour) including any incremental hosting charges Activity 3 - Provisioning The purpose of this activity is to commission the service, by undertaking setup activities to include: Establishment of communications through a Customer Point of Contact; Provision the Services Components and the network components, includes Quality of Service check & network connectivity security verification; Provision to the Customer Point of Contact with access to Web-based portals for access to the Service; Procurement of all necessary consumables & media; Training of selected customer staff; Installation of agent software on each end point that needs to supported; Testing and review of processes and tools (i.e. proving the service); Following the test and reviews, service tuning & performance optimization; and Actual service activation - the Service will be considered activated when IBM has provided Customer/End Point access to be able to log-on and undertake base tasks. At this point, Service Delivery phase begins Service Off-Boarding At the end of the service, there is a further the methodical process used to manage the off-boarding of customers to the service offering provided by IBM. This commences with the appropriate notification and planning phases and will incorporate activities such as: The payment of any applicable charges, (which could include but is not limited to, the recovery of stranded capital & third party costs) as made clear by the termination charges provided to you as part of the initial on-boarding process prior to contracting; Removal of agent software from each end point that was supported by the service offering; 11

12 Decommissioning of any communications solutions in conjunction with the client and the chosen network provider; The return by IBM of any applicable and agreed data points/packages and or making unreadable, all Content in the Recovery Site and/or where used, tapes will be destroyed by a tape services provider and a certificate of destruction is furnished in order to better manage compliance for secure destruction.; and The disabling of access to, and make revoke Customer s logon access to the Web-based portal. At the end of these activities the client will be formally notified the off-boarding is complete. 2.5 Key Points IBM has leveraged Cloud based Technology advances to help better secure your data backup and aligned these with a best of breed operating model. IBM SmartCloud Managed Backup offers a robust range cloud based data protection solutions for clients who want to achieve information resiliency and operational recovery across enterprise data assets. Unlike competitors with limited experience and services, IBM can offer better managed, more scalable and public or private cloud-based services that help you protect your mission-critical data. IBM will help you choose and implement a plan based on your priorities for backup, retention and retrieval, so you can gain security-rich, virtually anywhere, anytime access to information in the extended enterprise. IBM has over 1,600 specialists in more than 150 global business resiliency centers across 55 countries, managing approximately 40 petabytes of data. Typical Value improvements Flexible Recovery Points (RPO), Rapid recovery times (RTO), Long term retention options and additional Disaster Recovery options 12

13 SCMB - Service Levels Approach IBM Service Level Agreements (SLAs) establish target objectives for specific support measurements i.e. Backup performance. The SLAs become effective and each Server will be included in the SLA measurements when 60 calendar days have passed since the Provisioning activity for the Server was completed, as long as this period includes the Server successfully completing a Full Backup. SLA remedies will be available provided Customer meets its obligations as agreed during on-boarding. Backup performance IBM will successfully complete a minimum of 95 percent of the total number of Backups initiated in a given month, within 24 hours of initiation. The Backup completion will be calculated as follows: > Backup performance = A/B 0.95, where: A = the total number of Backups scheduled and successfully completed within 24 hours of initiation, within a given month; and B = the total number of Backups scheduled within a given month. 13

IBM Smartcloud Virtualised Server Recovery

IBM Smartcloud Virtualised Server Recovery IBM Smartcloud Virtualised Server Recovery Service Definition IBM G-Cloud - SmartCloud Virtualized Server Recovery 1 1. Summary 1.1 Service Description IBM Smart Cloud Virtualised Sever Recovery (VSR)

More information

The case for cloud-based data backup

The case for cloud-based data backup IBM Global Technology Services IBM SmartCloud IBM Managed Backupi The case for cloud-based data backup IBM SmartCloud Managed Backup offers significant improvement over traditional data backup methods

More information

IBM G-Cloud Microsoft Windows Active Directory as a Service

IBM G-Cloud Microsoft Windows Active Directory as a Service IBM G-Cloud Microsoft Windows Active Directory as a Service Service Definition IBM G-Cloud Windows AD as a Service 1 1. Summary 1.1 Service Description This offering is provided by IBM Global Business

More information

Using the cloud to improve business resilience

Using the cloud to improve business resilience IBM Global Technology Services White Paper IBM Business Continuity and Resiliency Services Using the cloud to improve business resilience Choose the right managed services provider to limit reputational

More information

IBM Web Server as a Service

IBM Web Server as a Service IBM Web Server as a Service Service Definition IBM G-Cloud Web Server as a Service 1 1. Summary 1.1 Service Description This offering is provided by IBM Global Business Services and provides a Web Server

More information

IBM G-Cloud Application Systems Management as a Service

IBM G-Cloud Application Systems Management as a Service IBM G-Cloud Application Systems Management as a Service Service Definition 1 1. Summary 1.1 Service Description This offering is provided by IBM Global Business Services and provides a Systems Management

More information

The Big Bang: cloud resiliency and the data explosion

The Big Bang: cloud resiliency and the data explosion Deborah Orr, Forbes Insights Analyst Daniel Witteveen, Director, IBM Cloud Managed Backup and Data Virtualization 03/23/2015 The Big Bang: cloud resiliency and the data explosion 2015 IBM Corporation Agenda

More information

FUJITSU Backup as a Service Rapid Recovery Appliance

FUJITSU Backup as a Service Rapid Recovery Appliance FUJITSU Backup as a Service Rapid Recovery Appliance The unprecedented growth of business data The role that data plays in today s organization is rapidly increasing in importance. It guides and supports

More information

IBM Database as a Service

IBM Database as a Service IBM Database as a Service Service Definition IBM G-Cloud Database as a Service 1 1. Summary 1.1 Service Description This offering is provided by IBM Global Business Services and provides a versatile (relational

More information

Service Definition Document

Service Definition Document Service Definition Document QinetiQ Secure Cloud Protective Monitoring Service (AWARE) QinetiQ Secure Cloud Protective Monitoring Service (DETER) Secure Multi-Tenant Protective Monitoring Service (AWARE)

More information

Open Source Sales Force Automation (SFA) in the Cloud SaaS

Open Source Sales Force Automation (SFA) in the Cloud SaaS Open Source Sales Force Automation (SFA) in the Cloud SaaS Service Overview Our open source Sales Force Automation (SFA) in the cloud service allows customers to perform marketing automation through multi

More information

Business white paper. environments. The top 5 challenges and solutions for backup and recovery

Business white paper. environments. The top 5 challenges and solutions for backup and recovery Business white paper Protecting missioncritical application environments The top 5 challenges and solutions for backup and recovery Table of contents 3 Executive summary 3 Key facts about mission-critical

More information

The case for cloud-based disaster recovery

The case for cloud-based disaster recovery IBM Global Technology Services IBM SmartCloud IBM SmartCloud Virtualized Server Recovery i The case for cloud-based disaster recovery Cloud technologies help meet the need for quicker restoration of service

More information

G Cloud 6. Service Definition: Platform as a Service (PaaS)

G Cloud 6. Service Definition: Platform as a Service (PaaS) G Cloud 6 Service Definition: Platform as a Service (PaaS) Introduction to Centerprise International Limited Centerprise International Limited was established in 1983 as an engineering and manufacturing

More information

pavcloud PaaS IaaS VaaS DCaaS For orders and information call 01273 834 000 or email: info@pav.co.uk FEATURES: BENEFITS: DCaaS VaaS IaaS PaaS

pavcloud PaaS IaaS VaaS DCaaS For orders and information call 01273 834 000 or email: info@pav.co.uk FEATURES: BENEFITS: DCaaS VaaS IaaS PaaS Factsheet : pavcloud For orders and information With increased focus on maximising the financial resources of your IT department along with improving service agility, flexibility and availability, many

More information

Enable unified data protection

Enable unified data protection Business white paper Enable unified data protection HP Data Protector Table of contents 3 The latest backup and recovery strategies 3 Are legacy approaches meeting current challenges? 4 The deployment

More information

Specialist Cloud Services Lot 4 Cloud EDRM Consultancy Services

Specialist Cloud Services Lot 4 Cloud EDRM Consultancy Services Specialist Cloud Services Lot 4 Cloud EDRM Consultancy Services Page 1 1 Contents 1 Contents... 2 2 Transcend360 Introduction... 3 3 Service overview... 4 3.1 Service introduction... 4 3.2 Service description...

More information

Neocol E-Discovery Consulting Services

Neocol E-Discovery Consulting Services Neocol E-Discovery Consulting Services Service Definition Neocol Reference: 1.0 Version: 1.0 Date: 1 March 2013 1. Service Definition 1.1. Service Overview The E-Discovery Consulting Services address needs

More information

Selecting the right Cloud. Three steps for determining the most appropriate Cloud strategy

Selecting the right Cloud. Three steps for determining the most appropriate Cloud strategy Selecting the right Cloud Three steps for determining the most appropriate Cloud strategy Selecting the most appropriate cloud model can be a challenging process for organisations and IT executives tasked

More information

SECURE CLOUD SOLUTIONS FOR YOUR BUSINESS.

SECURE CLOUD SOLUTIONS FOR YOUR BUSINESS. SECURE CLOUD SOLUTIONS FOR YOUR BUSINESS. 2015 Learning Possibilities Ltd, 506 Centennial Park, Centennial Avenue, Elstree, Herts, WD6 3FG Email: info@cloudpossibilities.com Telephone: +44 (0) 20 8236

More information

Ubertas Cloud Services: Service Definition

Ubertas Cloud Services: Service Definition Ubertas Cloud Services: Service Definition February 2013 Innovation. Power. Trust. Contents 1. About Ubertas... 2 Our Company... 2 Our Approach to Service Delivery... 2 Our Partner Network & the UK Cloud

More information

Five Key Considerations for Selecting Cloud Recovery Services

Five Key Considerations for Selecting Cloud Recovery Services Five Key Considerations for Selecting Cloud Recovery Services Looking for a cloud-based solution for backup and recovery? Here are some important things to keep in mind when interviewing providers. By

More information

Mayur Dewaikar Sr. Product Manager Information Management Group Symantec Corporation

Mayur Dewaikar Sr. Product Manager Information Management Group Symantec Corporation Next Generation Data Protection with Symantec NetBackup 7 Mayur Dewaikar Sr. Product Manager Information Management Group Symantec Corporation White Paper: Next Generation Data Protection with NetBackup

More information

Specialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services

Specialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services Specialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services Page 1 1 Contents 1 Contents... 2 2 Transcend360 Introduction... 3 3 Service overview... 4 3.1 Service introduction... 4

More information

Company Overview. Enterprise Cloud Solutions

Company Overview. Enterprise Cloud Solutions 2016 Company Overview Enterprise Cloud Solutions ENTERPRISE CLOUD SOLUTIONS Unitas Global utilizes leading cloud technologies to optimize enterprise IT environments. By designing, deploying, and managing

More information

DEFINING THE RIGH DATA PROTECTION STRATEGY

DEFINING THE RIGH DATA PROTECTION STRATEGY DEFINING THE RIGH DATA PROTECTION STRATEGY The Nuances of Backup and Recovery Solutions By Cindy LaChapelle, Principal Consultant, ISG www.isg-one.com INTRODUCTION Most organizations have traditionally

More information

G-Cloud 6 Service Definition DCG Enterprise Backup Reporting Service

G-Cloud 6 Service Definition DCG Enterprise Backup Reporting Service G-Cloud 6 Service Definition DCG Enterprise Backup Reporting Service G-Cloud 6, Service Description, DCG Enterprise Backup Reporting Service Page 1 of 16 CONTACT INFORMATION Guy Silver T: +44(0) 7990 690087

More information

G-Cloud 6 Service Definition DCG Cloud Disaster Recovery Service

G-Cloud 6 Service Definition DCG Cloud Disaster Recovery Service G-Cloud 6 Service Definition DCG Cloud Disaster Recovery Service 1 of 19 CONTACT INFORMATION Guy Silver T: 07733 008799 E: guy.silver@dcggroup.com W: www.dcggroup.com Data Continuity Group Limited, Bridge

More information

IBM Spectrum Protect in the Cloud

IBM Spectrum Protect in the Cloud IBM Spectrum Protect in the Cloud. Disclaimer IBM s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM s sole discretion. Information regarding

More information

HIPAA CRITICAL AREAS TECHNICAL SECURITY FOCUS FOR CLOUD DEPLOYMENT

HIPAA CRITICAL AREAS TECHNICAL SECURITY FOCUS FOR CLOUD DEPLOYMENT HIPAA CRITICAL AREAS TECHNICAL SECURITY FOCUS FOR CLOUD DEPLOYMENT A Review List This paper was put together with Security in mind, ISO, and HIPAA, for guidance as you move into a cloud deployment Dr.

More information

Confidence in the Cloud Five Ways to Capitalize with Symantec

Confidence in the Cloud Five Ways to Capitalize with Symantec Five Ways to Capitalize with Symantec Solution Brief: Confidence in the Cloud Confidence in the Cloud Contents Overview...............................................................................................

More information

MANAGED CLOUD INFRASTRUCTURE www.easynet.com. Bronze Disaster Recovery Services

MANAGED CLOUD INFRASTRUCTURE www.easynet.com. Bronze Disaster Recovery Services MANAGED CLOUD INFRASTRUCTURE www.easynet.com Bronze Disaster Recovery Services G-Cloud Service Definition September 2013 Company Information Easynet Global Services Limited registered office Chancellor

More information

Documentum Document Management in the Cloud Service Definition

Documentum Document Management in the Cloud Service Definition Documentum Document Management in the Cloud Service Definition Service Overview Working together with its Cloud Services Partner, Skyscape, SynApps Solutions (SynApps) has developed its Documentum Document

More information

Requirements Checklist for Choosing a Cloud Backup and Recovery Service Provider

Requirements Checklist for Choosing a Cloud Backup and Recovery Service Provider Whitepaper: Requirements Checklist for Choosing a Cloud Backup and Recovery Service Provider WHITEPAPER Requirements Checklist for Choosing a Cloud Backup and Recovery Service Provider Requirements Checklist

More information

DISK IMAGE BACKUP. For Physical Servers. VEMBU TECHNOLOGIES www.vembu.com TRUSTED BY OVER 25,000 BUSINESSES

DISK IMAGE BACKUP. For Physical Servers. VEMBU TECHNOLOGIES www.vembu.com TRUSTED BY OVER 25,000 BUSINESSES DISK IMAGE BACKUP For Physical Servers VEMBU TECHNOLOGIES www.vembu.com Copyright Information Information in this document is subject to change without notice. The entire risk of the use or the results

More information

IBM Cloud Managed Infrastructure Services for New Zealand Government

IBM Cloud Managed Infrastructure Services for New Zealand Government IBM Cloud Managed Infrastructure Services for New Zealand Government An agile cloud infrastructure designed to provide quick access to a security- rich, enterprise- class virtual server environment. 2

More information

BACKUP IS DEAD: Introducing the Data Protection Lifecycle, a new paradigm for data protection and recovery WHITE PAPER

BACKUP IS DEAD: Introducing the Data Protection Lifecycle, a new paradigm for data protection and recovery WHITE PAPER BACKUP IS DEAD: Introducing the Data Protection Lifecycle, a new paradigm for data protection and recovery Despite decades of research and development into backup and data protection, enterprise customers

More information

G-Cloud 6 Service Definition DCG Cloud Backup Service

G-Cloud 6 Service Definition DCG Cloud Backup Service G-Cloud 6 Service Definition DCG Cloud Backup Service G-Cloud 6, Service Description, DCG Cloud Backup Service Page 1 of 23 CONTACT INFORMATION Guy Silver T: 07733 008799 E: guy.silver@dcggroup.com W:

More information

Data Protection as Part of Your Cloud Journey

Data Protection as Part of Your Cloud Journey Data Protection as Part of Your Cloud Journey Jim Vanek DPAD Area Manager IL / WI EMC Data Protection & Availability Division October 23, 2014 Copyright 2014 EMC Corporation. All rights reserved. 1 Setting

More information

Table of contents 3 4 4 5 5 6 7

Table of contents 3 4 4 5 5 6 7 Business white paper Unified data protection with HP Data Protector Leverage on-premise, cloud, and hybrid backup and recovery strategies Table of contents 3 Introduction 4 Are legacy approaches meeting

More information

Cloud-based Infrastructure and Application Support Service Definition

Cloud-based Infrastructure and Application Support Service Definition +44 (0) 20 3603 7830 hello@equalexperts.com www.equalexperts.com 30 Brock Street London, NW1 3FG Cloud-based Infrastructure and Application Support Service Definition Overview We provide 24/7 support to

More information

Requirements Checklist for Choosing a Cloud Backup and Recovery Service Provider

Requirements Checklist for Choosing a Cloud Backup and Recovery Service Provider Requirements Checklist for Choosing a Cloud Backup and Recovery Service Provider Requirements Checklist for As the importance and value of corporate data grows, complex enterprise IT environments need

More information

Secure Remote Backup (IL3) G-Cloud Lot3 IaaS

Secure Remote Backup (IL3) G-Cloud Lot3 IaaS Secure Remote Backup (IL3) G-Cloud Lot3 IaaS Contents Service Definition... 3 An overview of the Remote Backup as a Service... 3 Key Service Attributes... 4 Information assurance... 5 Details of the level

More information

IBM QRadar as a Service

IBM QRadar as a Service Government Efficiency through Innovative Reform IBM QRadar as a Service Service Definition Copyright IBM Corporation 2014 Table of Contents IBM Cloud Overview... 2 IBM/Sentinel PaaS... 2 QRadar... 2 Major

More information

infrastructure datacentre communications SOLUTION OVERVIEW: VIRTUAL DATA MANAGEMENT

infrastructure datacentre communications SOLUTION OVERVIEW: VIRTUAL DATA MANAGEMENT infrastructure datacentre communications SOLUTION OVERVIEW: VIRTUAL DATA MANAGEMENT In a content and data-rich world, IT departments are under an enormous pressure to continually extend storage capacity

More information

Maximize potential with services Efficient managed reconciliation service

Maximize potential with services Efficient managed reconciliation service RECONCILIATION IntelliMatch Operational Control services Optimize. PRODUCT SHEET Maximize potential with services Efficient managed reconciliation service Overview At its best, technology provides financial

More information

Virtualizing disaster recovery using cloud computing

Virtualizing disaster recovery using cloud computing IBM Global Technology Services Thought Leadership White Paper January 2012 Virtualizing disaster recovery using cloud computing Transition your applications quickly to a resilient cloud 2 Virtualizing

More information

IBM Tivoli Storage Manager

IBM Tivoli Storage Manager Help maintain business continuity through efficient and effective storage management IBM Tivoli Storage Manager Highlights Increase business continuity by shortening backup and recovery times and maximizing

More information

Logicalis Data and Storage Practice

Logicalis Data and Storage Practice Logicalis Data and Storage Practice Our vendor-independent approach helps you find the correct storage solutions for your organization The Data Explosion The large volume of data fl owing into organizations

More information

Vodacom Managed Hosted Backups

Vodacom Managed Hosted Backups Vodacom Managed Hosted Backups Robust Data Protection for your Business Critical Data Enterprise class Backup and Recovery and Data Management on Diverse Platforms Vodacom s Managed Hosted Backup offers

More information

EMC DATA DOMAIN OPERATING SYSTEM

EMC DATA DOMAIN OPERATING SYSTEM ESSENTIALS HIGH-SPEED, SCALABLE DEDUPLICATION Up to 58.7 TB/hr performance Reduces protection storage requirements by 10 to 30x CPU-centric scalability DATA INVULNERABILITY ARCHITECTURE Inline write/read

More information

Backup and Archiving Explained. White Paper

Backup and Archiving Explained. White Paper Backup and Archiving Explained White Paper Backup vs. Archiving The terms backup and archiving are often referenced together and sometimes incorrectly used interchangeably. While both technologies are

More information

Big Data Analytics Service Definition G-Cloud 7

Big Data Analytics Service Definition G-Cloud 7 Big Data Analytics Service Definition G-Cloud 7 Big Data Analytics Service Service Overview ThinkingSafe s Big Data Analytics Service allows information to be collected from multiple locations, consolidated

More information

Service description RFL Virtual Data Centre

Service description RFL Virtual Data Centre Service description RFL Virtual Data Centre IaaS G-Cloud 6 1 Contents Overview... 3 Highlights... 3 Description... 3 Use cases... 3 Use cases... 5 Use cases... 5 Pricing... 5 Information assurance... 5

More information

Comprehensive VMware Virtual Machine Protection with Asigra Cloud Backup TM

Comprehensive VMware Virtual Machine Protection with Asigra Cloud Backup TM Comprehensive VMware Virtual Machine Protection with Asigra Cloud Backup TM Virtualization is changing the way companies design, run, and manage their IT environments. Today, virtual machines (VM) are

More information

Solution Overview. Our Solution employs two tiers of storage aligning costs of storage with the changing value of data over time.

Solution Overview. Our Solution employs two tiers of storage aligning costs of storage with the changing value of data over time. Service Solution Overview Online Backup per TB model Databarracks fully managed online backup solution uses the Asigra software to back up and protect both physical and virtual environments. Housed in

More information

VDI can reduce costs, simplify systems and provide a less frustrating experience for users.

VDI can reduce costs, simplify systems and provide a less frustrating experience for users. 1 INFORMATION TECHNOLOGY GROUP VDI can reduce costs, simplify systems and provide a less frustrating experience for users. infor ation technology group 2 INFORMATION TECHNOLOGY GROUP CONTENTS Introduction...3

More information

Buyer s Guide Checklist - What to Look For in Online Backup and Recovery Services

Buyer s Guide Checklist - What to Look For in Online Backup and Recovery Services Introduction We are often asked, "How do I go about selecting an online data backup and recovery service?" Our Data Mountain White Paper answers that question and this accompanying Buyer s Guide Checklist

More information

Protect Microsoft Exchange databases, achieve long-term data retention

Protect Microsoft Exchange databases, achieve long-term data retention Technical white paper Protect Microsoft Exchange databases, achieve long-term data retention HP StoreOnce Backup systems, HP StoreOnce Catalyst, and Symantec NetBackup OpenStorage Table of contents Introduction...

More information

Platform as a Service

Platform as a Service Platform as a Service Service Definition Version: 1.0 Version date: October 2015 Classification: Public Backup-as-a-Service Systems Monitoring DR-as-a-Service Storage-as-a-Service Hosted Exchange Colocation

More information

SINGTEL BUSINESS - PRODUCT FACTSHEET MANAGED CLOUD POWERED BY VMWARE

SINGTEL BUSINESS - PRODUCT FACTSHEET MANAGED CLOUD POWERED BY VMWARE SINGTEL BUSINESS - PRODUCT FACTSHEET MANAGED CLOUD POWERED BY VMWARE Looking for a way to benefit from IT adoption without managing your own IT systems? SingTel Managed Cloud, powered by VMware, is an

More information

50x 2020 40 Zettabytes*

50x 2020 40 Zettabytes* IBM Global Technology Services How to integrate cloud-based disaster recovery into your existing business continuity plans Richard Cocchiara: IBM Distinguished Engineer; CTO IBM Business Continuity & Resiliency

More information

Cloud Backup And Disaster Recovery Meets Next-Generation Database Demands Public Cloud Can Lower Cost, Improve SLAs And Deliver On- Demand Scale

Cloud Backup And Disaster Recovery Meets Next-Generation Database Demands Public Cloud Can Lower Cost, Improve SLAs And Deliver On- Demand Scale A Forrester Consulting Thought Leadership Paper Commissioned By Microsoft March 2014 Cloud Backup And Disaster Recovery Meets Next-Generation Database Demands Public Cloud Can Lower Cost, Improve SLAs

More information

SERVICE DEFINITION G-CLOUD 7 CLOUD BACKUP. Classification: Open

SERVICE DEFINITION G-CLOUD 7 CLOUD BACKUP. Classification: Open SERVICE DEFINITION G-CLOUD 7 CLOUD BACKUP Classification: Open Classification: Open ii MDS Technologies Ltd 2015. Other than for the sole purpose of evaluating this Response, no part of this material may

More information

Clarity in the Cloud. Defining cloud services and the strategic impact on businesses.

Clarity in the Cloud. Defining cloud services and the strategic impact on businesses. Clarity in the Cloud Defining cloud services and the strategic impact on businesses. Table of Contents Executive Summary... 3 Cloud Services... 4 Clarity within the Cloud... 4 Public Cloud Solution...

More information

Making a Smooth Transition to a Hybrid Cloud with Microsoft Cloud OS

Making a Smooth Transition to a Hybrid Cloud with Microsoft Cloud OS Making a Smooth Transition to a Hybrid Cloud with Microsoft Cloud OS Transitioning from today s highly virtualized data center environments to a true cloud environment requires solutions that let companies

More information

Sage ERP I White Paper. ERP and the Cloud: What You Need to Know

Sage ERP I White Paper. ERP and the Cloud: What You Need to Know I White Paper ERP and the Cloud: What You Need to Know Table of Contents Executive Summary... 3 Increased Interest in Cloud-Based ERP and SaaS Implementations... 3 What is Cloud/SaaS ERP?... 3 Why Interest

More information

EMC DATA DOMAIN OPERATING SYSTEM

EMC DATA DOMAIN OPERATING SYSTEM EMC DATA DOMAIN OPERATING SYSTEM Powering EMC Protection Storage ESSENTIALS High-Speed, Scalable Deduplication Up to 58.7 TB/hr performance Reduces requirements for backup storage by 10 to 30x and archive

More information

An Evaluation Framework for Selecting an Enterprise Cloud Provider

An Evaluation Framework for Selecting an Enterprise Cloud Provider An Evaluation Framework for Selecting an Enterprise Cloud Provider WHITE PAPER This White Paper is intended for senior IT leaders of global enterprises considering a new cloud solution or expanding an

More information

END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE

END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE About M 2 TD M2 TD is a wholly black Owned IT Consulting Business. M 2 TD is a provider of data center consulting and managed services. In a rapidly changing

More information

IBM Cloud Security Draft for Discussion September 12, 2011. 2011 IBM Corporation

IBM Cloud Security Draft for Discussion September 12, 2011. 2011 IBM Corporation IBM Cloud Security Draft for Discussion September 12, 2011 IBM Point of View: Cloud can be made secure for business As with most new technology paradigms, security concerns surrounding cloud computing

More information

Accelerate Your Enterprise Private Cloud Initiative

Accelerate Your Enterprise Private Cloud Initiative Cisco Cloud Comprehensive, enterprise cloud enablement services help you realize a secure, agile, and highly automated infrastructure-as-a-service (IaaS) environment for cost-effective, rapid IT service

More information

Protecting enterprise servers with StoreOnce and CommVault Simpana

Protecting enterprise servers with StoreOnce and CommVault Simpana Technical white paper Protecting enterprise servers with StoreOnce and CommVault Simpana HP StoreOnce Backup systems Table of contents Introduction 2 Technology overview 2 HP StoreOnce Backup systems key

More information

SERVICE DEFINITION DOCUMENT MANAGEMENT IN THE CLOUD

SERVICE DEFINITION DOCUMENT MANAGEMENT IN THE CLOUD Commercial in Confidence 1 G-CLOUD III FRAMEWORK SERVICE DEFINITION DOCUMENT MANAGEMENT IN THE CLOUD Capita Division / Supplier: Capita Business Services Ltd powered by SkyScape Service Name: Document

More information

AdvancedHosting SM Solutions from SunGard Availability Services

AdvancedHosting SM Solutions from SunGard Availability Services AdvancedHosting SM Solutions from SunGard Availability Services A SINGLE POINT OF CONTACT A COMPLETE MANAGED SERVICES SOLUTION Higher levels of availability Continuous investment in people, technology

More information

IBM Information Infrastructure

IBM Information Infrastructure IBM Information Infrastructure Reduce the cost and complexity of storing vast amounts of data Ronan MAUJEAN ronan.maujean@fr.ibm.com Information Infrastructure SME The World is Becoming Smarter Every Day

More information

SERVICE DEFINITION G-CLOUD 7 SECURE FILE TRANSFER DIODE. Classification: Open

SERVICE DEFINITION G-CLOUD 7 SECURE FILE TRANSFER DIODE. Classification: Open SERVICE DEFINITION G-CLOUD 7 SECURE FILE TRANSFER DIODE Classification: Open Classification: Open ii MDS Technologies Ltd 2015. Other than for the sole purpose of evaluating this Response, no part of this

More information

Barracuda Backup Server. Introduction

Barracuda Backup Server. Introduction Barracuda Backup Server Introduction Backup & Recovery Conditions and Trends in the Market Barracuda Networks 2! Business Continuity! Business today operates around the clock Downtime is very costly Disaster

More information

EMC DATA PROTECTION ADVISOR

EMC DATA PROTECTION ADVISOR EMC DATA PROTECTION ADVISOR Unified Data Protection Management ESSENTIALS Built to meet the data protection requirements of the cloud computing era Single, unified solution provides end-to-end visibility

More information

PAAS Public Sector Managed Services

PAAS Public Sector Managed Services Meritec Limited Meritec House, Acorn Business Park, Skipton, North Yorkshire, BD23 2UE 0845 3451155 servicepoint@meritec.co.uk www.meritec.co.uk Registered In England & Wales No. 3224622 Table of Contents

More information

Cloud computing: Innovative solutions for test environments

Cloud computing: Innovative solutions for test environments IBM Global Services April 2009 Cloud computing: Innovative solutions for test environments Speed test cycles and reduce cost to gain a competitive edge Page No.2 Contents 2 Executive summary 3 Leading

More information

Involve Cloud Video Conferencing Service. VC:me (Video Conferencing: made easy) Service Definition

Involve Cloud Video Conferencing Service. VC:me (Video Conferencing: made easy) Service Definition Involve Cloud Video Conferencing Service VC:me (Video Conferencing: made easy) Service Definition Contents 1. Service Overview... 3 Reservations Service... 4 Endpoint Management... 4 Reporting... 4 Testing...

More information

EMC Data Protection Advisor 6.0

EMC Data Protection Advisor 6.0 White Paper EMC Data Protection Advisor 6.0 Abstract EMC Data Protection Advisor provides a comprehensive set of features to reduce the complexity of managing data protection environments, improve compliance

More information

G-Cloud 6 brightsolid Secure Cloud Servers. Service Definition Document

G-Cloud 6 brightsolid Secure Cloud Servers. Service Definition Document G-Cloud 6 brightsolid Service Definition Document December 2014 Contents 1 Introduction... 3 2 An overview of the G-Cloud Service... 3 3 Information assurance... 3 4 Backup and Disaster Recovery... 3 5

More information

itg CloudBase is a suite of fully managed Hybrid & Private Cloud Services ready to support your business onwards and upwards into the future.

itg CloudBase is a suite of fully managed Hybrid & Private Cloud Services ready to support your business onwards and upwards into the future. Web Filtering Email Filtering Mail Archiving Cloud Backup Disaster Recovery Virtual Machines Private Cloud itg CloudBase is a suite of fully managed Hybrid & Private Cloud Services ready to support your

More information

How to Choose a Cloud Backup Service Provider

How to Choose a Cloud Backup Service Provider How to Choose a Cloud Backup Service Provider Why Should You Protect Your Data? Sooner or later - by mischief, misfortune or mistake - Odds are you will experience a data loss. Hardware failure, accidental

More information

White Paper. Make the Upgrade: From Backup Vendor to Data Protection Platform. nfrascaletm. Infrascale Phone: +1.877.896.3611 Web: www.infrascale.

White Paper. Make the Upgrade: From Backup Vendor to Data Protection Platform. nfrascaletm. Infrascale Phone: +1.877.896.3611 Web: www.infrascale. White Paper Make the Upgrade: From Backup Vendor to Data Protection Platform nfrascaletm nfrascaletm Business owners and IT managers are ready to explore data protection in the cloud. For an MSP today,

More information

EMC E20-018. Exam Name: Virtualized Data Center and Cloud Infrastructure Design Specialist

EMC E20-018. Exam Name: Virtualized Data Center and Cloud Infrastructure Design Specialist EMC E20-018 Exam Name: Virtualized Data Center and Cloud Infrastructure Design Specialist http://www.exams.solutions/e20-018-exam-guide.html Product: Demo Question: 1 What is the first phase of the Virtual

More information

The Data Center of the Future

The Data Center of the Future 2010, Enterprise Strategy Group, Inc. All Rights Reserved White Paper The Data Center of the Future By Mark Bowker and Lauren Whitehouse March, 2010 This ESG White Paper was commissioned by Veeam and is

More information

IBM Cloud Builder Professional Services. and Remote Managed Services

IBM Cloud Builder Professional Services. and Remote Managed Services Government Efficiency through Innovative Reform IBM Cloud Builder Professional Services and Remote Managed Services Service Definition Copyright IBM Corporation 2014 Table of Contents Overview... 1 Major

More information

How to Choose a Cloud Backup Service Provider

How to Choose a Cloud Backup Service Provider How to Choose a Cloud Backup Service Provider List Products Implemented in File- Properties Why Should You Protect Your Data? Sooner or later - by mischief, misfortune or mistake - Odds are you will experience

More information

Exhibit to Data Center Services Service Component Provider Master Services Agreement

Exhibit to Data Center Services Service Component Provider Master Services Agreement Exhibit to Data Center Services Service Component Provider Master Services Agreement DIR Contract No. DIR-DCS-SCP-MSA-002 Between The State of Texas, acting by and through the Texas Department of Information

More information

Backup as a Service. Service Definition. G-Cloud VI. Information Security Management System

Backup as a Service. Service Definition. G-Cloud VI. Information Security Management System Backup as a Service Service Definition Version: 1.0 Version date: October 2015 Classification: Public Backup-as-a-Service Systems Monitoring DR-as-a-Service Storage-as-a-Service Hosted Exchange Colocation

More information

Xerox Print Monitoring Service (XPMS)

Xerox Print Monitoring Service (XPMS) Xerox Print Monitoring Service (XPMS) Service Description G-Cloud : Lot 3 : Software as a Service (SaaS) April 2014 Version 1.0 2014 Xerox Corporation. All rights reserved. Xerox and Xerox and Design are

More information

What You Need to Know About Cloud Backup: Your Guide to Cost, Security, and Flexibility

What You Need to Know About Cloud Backup: Your Guide to Cost, Security, and Flexibility Your Guide to Cost, Security, and Flexibility What You Need to Know About Cloud Backup: Your Guide to Cost, Security, and Flexibility 10 common questions answered Over the last decade, cloud backup, recovery

More information

Actual trends in backup protection solution IBM Backup Products and Services

Actual trends in backup protection solution IBM Backup Products and Services Actual trends in backup protection solution IBM Backup Products and Services Gražvydas Govaras IT Architektas 2013-03-19 Tivoli Storage Manager Fastback Continuos Data Protection solution for Windows and

More information

Re-Invent Your Recovery

Re-Invent Your Recovery Re-Invent Your Recovery July 2013 Michael Dale Head of BC Production Services Chris Coulson Data Services Product Specialist Reduced Cost Phoenix BC Integrated Solutions Tiered Approach Hosting Services

More information

Carahsoft End-User Computing Solutions Services

Carahsoft End-User Computing Solutions Services Carahsoft End-User Computing Solutions Services Service Description Horizon View Managed Services Bronze Package Managed Services Package Options # of Desktops to be Managed Desktop Type Duration of Services

More information

IBM Cloud Virtualized Server Recovery

IBM Cloud Virtualized Server Recovery IBM Global Technology Services IBM Resiliency Services IBM Cloud Virtualized Server Recovery Service profile 1 The service 2Service deployment 3Service delivery 4Getting started A brief summary of the

More information

IBM Storage Management within the Infrastructure Laura Guio Director, WW Storage Software Sales October 20, 2008

IBM Storage Management within the Infrastructure Laura Guio Director, WW Storage Software Sales October 20, 2008 IBM Storage Management within the Infrastructure Laura Guio Director, WW Storage Software Sales October 20, 2008 IBM Information Infrastructure Proven Capabilities Manage Information Risks Information

More information