Overview of Cisco TelePresence Solu3on and Deployments

Transcription

1 Overview of Cisco TelePresence Solu3on and Deployments

2 AGENDA Introduc)on Users and Endpoints Deploying on the Network Call Control Conferencing Scheduling and Management Q&A

3 INTRODUCTION

4 Collabora3on Architecture Overview Headquarters Prime Collabora)on TMS CUPs Unified CM VCS- E/Expressway- E DMZ Management Call Control VCS- C/Expressway- C Mobile Worker Conductor CUBE Internet TS TS Unity Connec)on Contact Centre UC App Other UC Applica)on s ISR G2 MPLS WAN ISR G2 TS Conferencing UC Applica)ons Edge Endpoints PSTN / ISDN Remote Site

5 Introduc3on Intelligent Video Collabora3on - more than just Telepresence Intelligent Video Collabora)on Web Collabora3on SoQ Clients Video enabled Collabora3on Phones Desk Collabora3on Room Challenges Keeping the focus on the experience and not the technology being used Making video as easy and reliable as voice communica3ons Innova3ng new ways to collaborate

6 From 2010 MXP EX PROFILES T1/T3 IP Phones SoQ- Phones CUCM Phone Cluster VCS Cluster VCS Expressway Internet MOVI PSTN MCU- TS TMS CUCM Video Cluster CTS1K CTS3K CTS- MAN CTMS CUBE B2B Exchange

7 From 2010 to Today IP Phones SoQ- Phones PSTN Broad Endpoint Portfolio CTS- From mobile MAN softclient to large meeting rooms CUCM Phone Cluster MXP EX PROFILES T1/T3 Unified Session Control CUCM CTS1K Video Cluster CTS3K Scalable & virtualized multiparty conferencing CTMS CUBE Firewall VCS VCS Cluster Traversal & Expressway Interoperability MCU TMS - TS Open sourcing H.264 Virtualization B2B Exchange B2B B2C Internet Branch MOVI Office Home Office Mobility WebEx Any-to-Any Interoperability Remote and Mobile Access Video Applications Metcalfe s law: The value of a telecomm network is proportional to the square of the connected users BRKEVT Cisco and/or its affiliates. All rights reserved.

8 Our Strategy for Intelligent Video Collabora3on As easy as voice Accessible on every pane of glass Better than being there

9 As Easy as Voice User Simplicity Zero User Threshold True Video Mobility New Video Use Cases Out of the box experience Number or URI dialing Corporate address book One button to Conference Single Number Reach Seamless Call Transfer Hot Desking Same features at home Manager/Assistant Video Switchboard Video Helpdesk Video Call Centre Video On-Hold

10 Every Pane of Glass Any device - anywhere Endpoints everywhere A solution that scales Desktop, Tablet, Smartphone, Web Inside and outside enterprise Video in every room Smart desk for all knowledge workers Virtualized infrastructure Simplified licensing

11 Be`er Than Being There Intelligent Imaging Intelligent Proximity Intelligent Audio Hands off intelligence In- person op3mized experience for large mee3ng spaces Pair personal devices with collabora3on endpoints Receive content for more personalized experience Richer audio experience Spa3al audio align audio to video image

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14 USERS & ENDPOINTS

15 Collabora3on Architecture Overview Headquarters Prime Collabora)on TMS CUPs Unified CM VCS- E/Expressway- E DMZ Management Call Control VCS- C/Expressway- C Mobile Worker Conductor CUBE Internet TS TS Unity Connec)on Contact Centre UC App Other UC Applica)on s ISR G2 MPLS WAN ISR G2 TS Conferencing UC Applica)ons Edge Endpoints PSTN / ISDN Remote Site

16 Users and Endpoints Video Endpoints CTS/TX endpoints TC based endpoints (SX/EX/MX/C series) (all run TC software) New endpoints (SX/MX/.. series) (Also run TC software) Watch This Space SX10 CTS CTS 1100 TX 13x0-65 EX60 EX90 MX200/300G1 Speaker Track 60 Profile 42 Profile 55 Profile 65 MX200G2 MX300G2 SX20 SX80 TX 9xx0 C40 C60 C90 Latest Endpoint Release: CTS: (24) Sept 2014 TX: Sept 2014 Latest Endpoint Release: TC: Oct MX800 MX700

17 Users and Endpoints Jabber Update URI dialing in Jabber for Windows, Mac OS X, IOS 7 and Android VCS/Expressway Remote and Mobile Access. Video added to Jabber for iphone (already present in ipad) Jabber for Mac now supported on Apple OS X Mavericks 10.9 Jabber for ipad now supported on IOS 7 & IOS 8 Jabber for Windows 9.2 Localiza3ons:

18 Comparison of Cisco video capable endpoints Jabber Capacity 1 person Headset /Handset Depending on client computer DX person DX 70/80 SX 10 SX persons 2 to 7 People Depends on system and environment Up to 1080p60 Up to 1080p30 Up to 1080p60 200/300G2 MX Series 700/800 TX 9x00 4 to 20 people Depends on system depending on system and and environment Environment Up to 18 people Content Sharing External Screen Resolu3on Remote Registra3on Embedded Embedded Mul3site ul3site M OBTP Depending on client computer Up to 720p With VPN connec3on Up to 1080p30 With VPN connec3on With traversal connec3on With traversal connec3on With traversal connec3on Up to 1080p60 With traversal connec3on Up to 1080p60 Up to 1080p60 With traversal connec3on Audio only

19 CALL CONTROL

20 Collabora3on Architecture Overview Headquarters Prime Collabora)on TMS CUPs Unified CM VCS- E/Expressway- E DMZ Management Call Control VCS- C/Expressway- C Mobile Worker Conductor CUBE Internet Unity Connec)on Contact Centre UC App Other UC Applica)ons ISR G2 MPLS WAN ISR G2 TS TS TS Conferencing UC Applica)ons Edge Endpoints PSTN / ISDN Remote Site

21 Call Control Cisco CUCM and Cisco VCS Cisco CUCM SoQware- based call processing system built on Linux Started as a video PBX in 1997 Supports 80,000 endpoints in a cluster Runs on Cisco UCS servers Uses a variety of voice and video protocols including SCCP, SIP, H.323, and MGCP Cisco VCS Designed ini3ally for video deployments Two types: VCS Control VCS Expressway Supports 2500 registra3ons on single VCS, 10,000 in a cluster

22 Call Control Most Recommenda)on func)onality Vision VCS only environment CUCM VCS-C/ Expressway-C VCS-E/ Expressway-E Reasons for a VCS only deployment H.323 endpoints Exis3ng voice PBX in place (non- Cisco) Video only deployment Mostly room based systems TMS needed for provisioning VCS Only Deployment VCS-C VCS-E Fully Supported

23 How VCS / Expressway Traversal Works Recap Enterprise Network DMZ Outside Network CUCM Internet VCS- C/ Expressway- C Firewall VCS- E/ Expressway- E Firewall Signaling Media 1. VCS- E is the traversal server installed in DMZ. VCS- C is the traversal client installed inside the enterprise network. 2. VCS- C ini3ates traversal connec3ons outbound through the firewall to specific ports on VCS- E with secure login creden3als. 3. Once the connec3on has been established, VCS- C sends keep- alive packets to VCS- E to maintain the connec3on 4. When VCS- E receives an incoming call, it issues an incoming call request to VCS- C. 5. VCS- C then routes the call to CUCM to reach the called user or endpoint 6. The call is established and media traverses the firewall securely over an exis3ng traversal connec3on

24 Call Control Evolu3on of traversal technology with Unified CM Problem Remote CUCM endpoints require VPN connec3on to register Mobile clients rely on addi3onal app (AnyConnect) VPN isn't always needed (or possible) Solu)on Evolve VCS soqware to allow CUCM endpoints to take advantage of traversal technology and register to on premise CUCMs from outside the enterprise 24

25 Call Control A New Feature and a New Product Available Now New Feature: Mobile and Remote Access Connect remotely with Jabber and TC endpoints Register directly to UCM (or higher) Voice, Video, IM&P, Directory, Visual Voic outside the network without a VPN connec3on New Product: Cisco Expressway C and Expressway E Based on same OS as VCS- C and VCS- E Same GUI, SIP Stack as VCS- C and VCS- E Contains a subset of VCS features (including Mobile and Remote Access)

26 Call Control Cisco VCS Compared to Cisco Expressway Feature Comparison Cisco VCS Family (VCS- C/VCS- E) NEW - Cisco Expressway Series (Expr- C/Expr- E) Mobile and Remote Access Y Y Video / TelePresence Device Registra)on & Provisioning Y N Video Session Management & Call Control Y N Video Interworking (IPv4 to IPv6, H.323- SIP, Microsod Interop, Standards- based 3rd Party Video endpoints) Business to Business Video Y Y Y 1 Jabber Guest Y Y WebEx Enabled TelePresence Y Y 2 Enhanced Security Y N Y 1 VCS required for Intra- domain Federa3on (FindMe) 2 Expressway- C cannot have TS or MCU registered to it

27 Call Control Cisco Expressway Licensing No Addi)onal Cost for Virtual Edi)on Fixed and Mobile Users at no addi3onal cost Mobile and Fixed Endpoint registra3on IM & Presence Video and Audio Media Sessions No Cost with UCM 9.x CUCM Expressway- C Expressway- E Internet Firewall Firewall Similar to Traversal Calls Business to Business Concurrent Sessions Business to Business Video and Audio Media Sessions Expressway Rich Media Session $750 a la carte

28 Call Control Cisco Jabber Remote Access Op3ons Unified CM & applica3ons AnyConnect VPN Layer 3 VPN Solu3on Secures the en3re device and it s contents AnyConnect allows users access to any permi`ed applica3ons & data Unified CM & applica3ons Expressway Firewall Traversal Remote & Mobile Access New Offering Session- based firewall traversal Allows access to collabora3on applica3ons ONLY Personal data not routed through enterprise network

29 Call Control VCS and Expressway Remote & Mobile Access solu3on version requirements Versions Required: Cisco Expressway X8.2 Cisco Unified CM Cisco TelePresence TC 7.1 Jabber: Windows 9.7 Mac 9.6 The X8.1 release delivers three key capabili3es enabling the Expressway Mobile and Remote Access Feature XCP Router for XMPP traffic HTTPS Reverse proxy Proxy SIP registra)ons to UCM ios Android 9.6 No support for Cisco Unified CM 8.6 ICE (STUN/TURN) support not supported for MRA, on roadmap

30 Call Control What can a Jabber client do with Mobile & Remote Access Inside firewall (Intranet) DMZ Outside firewall (Public Internet) Access visual voic Internet Unified CM VCS- C/ Expressway- C VCS- E/ Expressway- E Make voice and video calls Launch a web conference Share content Search corporate directory Instant Message and Presence

31 Call Control VCS and Expressway Remote & Mobile Access protocol workload summary Inside firewall (Intranet) DMZ Outside firewall (Public Internet) Protocol Security Service Internet SIP TLS Session Establishment Register, Invite, etc. via UCM Unified CM VCS- C/ Expressway- C VCS- C/ Expressway- E Media SRTP Audio, Video, Content Share, Advanced Control (RTP/SRTP, BFCP, ix/xccp) Unified CM IM&P Conference Resources Other UC Infrastructure & Resources HTTPS TLS Logon, Provisioning/Configura3on, Contact Search, Visual Voic XMPP TLS Instant Messaging, Presence

32 Cisco Unified Communica3ons IP Telephony (PSTN Gateways, IP phones, Toll Bypass, Voice BRI/ PRI/T3/FXO/FXS, Provisioning) Unified Messaging (Unity Voic , Jabber Chat, Speech Connect, Voice IVR, integra3on, Click to Call) Contact Centre (Enterprise/Express, Agent Presence, Rou3ng Logic) TelePresence (Provisioning/managing of CTS, E, SX, EX, MX, TX and C series endpoints) Conferencing (Personal and ad hoc conference resources, intelligent placement of calls on bridges) Scheduling (Booking video endpoints, managing and alloca3ng mul3point resources) Business to Business (Expressway Traversal) Remote Registra)ons (Without VPN) Addi)onal Video Services (H.323 to SIP, 3 rd party video, IPv4 to IPv6, Jabber Video) CUCM Unity Expressway VCS CUPS CUCM Contact Centre TMS Conductor Expressway C Expressway E PSTN Internet

33 CONFERENCING

34 Collabora3on Architecture Overview Headquarters Prime Collabora)on TMS CUPs Unified CM VCS- E DMZ Management Call Control VCS- C Mobile Worker Conductor CUBE Internet Unity Connec)on Contact Centre UC App Other UC Applica)ons ISR G2 MPLS WAN ISR G2 TS TS TS Conferencing UC Applica)ons Edge Endpoints PSTN / ISDN Remote Site

35 Conferencing Types of conferences Ad hoc Conference Impromptu mee3ngs, they are not scheduled beforehand, nor require an administrator to ini3ate them. Suitable for smaller, on- the- fly, mee3ngs. A point- to- point call escalated to a mul3point call is considered ad hoc. Rendezvous Conference Also called meet- me/permanent/sta3c conferences, requires endpoints to dial in to a pre- determined number. OQen used for recurring mee3ngs which involve different endpoints each 3me. Scheduled Conference Provides a guarantee that endpoints and mul3point resources will be available at a certain 3me. Endpoints join manually or are automa3cally connected by the mul3point resource. TelePresence Server (TS) ü Ad Hoc ü Rendezvous ü Scheduled Cisco Multipoint Control Unit (MCU) ü Ad Hoc ü Rendezvous ü Scheduled Embedded Conferencing (Multisite) ü Ad Hoc Rendezvous ü Scheduled Immersive

36 Conferencing Embedded conferencing - Mul3site Endpoints capable of Mul3site: ü SX20 P EX90 ü C40 P MX200 G2 ü C60 P MX300 G2 ü C90 P MX700 ü SX80 P MX800 CUCM Endpoint Configura3on TC based Endpoint Configura3on Part Numbers: LIC- MX800- MS LIC- MX700- MS LIC- MX300- MS LIC- MX200- MS LIC- P65- C90- MS LIC- P55DC60- MS LIC- EX90- MS LIC- INTP- C90- MS 36

37 Conferencing Cisco TelePresence Server Supports H.323, SIP, and TIP Recent soqware upgrades has increased per blade port count Can be trunked to CUCM, registered to VCS, or managed by Conductor Features Ac3ve Presence and Op3mized Conferencing Supports TIP in release 2.1 and later 1080p30 and 720p60 support in 2.2 Supports 3rd party mul3screen solu3ons Flagship Cisco mul3point solu3on

38 Conferencing TelePresence Server Plahorm Form Factors TelePresence Server on VMware Appliances Blade 8-core 8 to 33 ports at 360p30 1 to 4 ports at 1080p30 16-core 8 to 65 ports at 360p30 1 to 8 ports at 1080p to 41 ports at 360p30 1 to 5 ports at 1080p to 81 ports at 360p30 1 to 10 ports at 1080p to 97 ports at 360p30 1 to 12 ports at 1080p to 97 ports at 360p30 1 to 12 ports at 1080p30 Note: For simplicity, only capacity for 360p30 and 1080p30 are shown. TS is capable of many other resolu3ons and frame rates with differing limits on capacity. All numbers represent remotely managed mode (Conductor required) capability. See release notes for further detail.

39 Conferencing TelePresence Server and Port Capacity Screen Licenses Audio SL Example vts 8- core 310 vts 16- core * 33* * 41* * 65* * 81* * 97* * 97* 200 * Assuming content in main video channel

40 Conferencing MCU migra3on to TelePresence Server Same hardware, only soqware and licensing is changed Cisco MCU Requires Port License Conversion (PLC) key PLC key - $0 item L- MCU5300- UPG- PAK then select L PLC 1 Full HD port = 1 TS Screen License Requires Conductor Requires TSMO key on Supervisor TSMO key - $0 item L CHLIC- PAK then select L TMSO 5 SD ports = 1 TS Screen License Cisco TelePresence Server

41 Conductor Integra3on with call control CUCM Conductor VCS SIP H.323 HTTPs CPL Conductor acts as SIP B2BUA Supported with XC 2.0 and Unified CM and later Future development focused on this deployment Cisco VCS s3ll fully supported and integrated via SIP trunk to CUCM

42 SCHEDULING & MANAGEMENT

43 Collabora3on Architecture Overview Headquarters Prime Collabora)on TMS CUPs Unified CM VCS- E DMZ Management Call Control VCS- C Mobile Worker Conductor CUBE Internet Unity Connec)on Contact Centre UC App Other UC Applica)ons ISR G2 MPLS WAN ISR G2 TS TS TS Conferencing UC Applica)ons Edge Endpoints PSTN / ISDN Remote Site

44 Scheduling & Management Telepresence Management Suite & Cisco Prime Collabora3on Manager

45 Scheduling & Management CUCM Only Deployment Mixed CUCM & VCS Deployment VCS Only Deployment Scheduling of Conferences TMS with TMSXE TMS with TMSXE TMS with TMSXE Provisioning of CMR rooms TMS via TMSPE TMS via TMSPE TMS via TMSPE Provisioning of Phone Books CUCM* TMS & or CUCM TMS Endpoint Provisioning CUCM (managed by PCM Provisioning) CUCM (managed by PCM Provisioning) TMS for Legacy TMS FindMe N/A TMS via TMSPE & VCS TMS via TMSPE & VCS Conference Management TMS TMS TMS Infrastructure Management TMS TMS TMS Troubleshoo)ng for Video Calls Prime Collabora3on Manager - Assurance Prime Collabora3on Manager - Assurance Prime Collabora3on Manager - Assurance Or TMS Basic Repor)ng Prime Collabora3on Manager - Analy3cs Prime Collabora3on Manager - Analy3cs Prime Collabora3on Manager - Analy3cs Or TMS Advanced Analy)cs Prime Collabora3on Manager - Analy3cs Prime Collabora3on Manager - Analy3cs Prime Collabora3on Manager Analy3cs Or TMS (reports done in third party tools) 45

46 CLOSING

47 Con3nue Your Experience Visit World of Solu3ons! Many of these products and features have demos on the Cisco Stage & Partner Booths Meet the Engineer - join us on stage for 1:1 chats Lookout for other Collabora3on sessions Register for Collabora)on Summit Keynote Broadcast 17 Nov 2014 Speakers - John Chambers ; Box CEO Aaron Levie & Rowan Trollope 47

48 QUESTIONS

49 THANK YOU.

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