Cisco Unified Communications System Product Comparison

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1 Product Comparison Communications System Product Comparison Communications Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, delivering a media-rich collaboration experience across business, government agency, and institutional workspaces. These applications use the network as the platform to enhance comparative advantage by accelerating decision time and reducing transaction time. The security, resilience, and scalability of the network enables easy collaboration every time, everywhere, everyone s included. Communications is part of a comprehensive solution that includes network infrastructure, security, wireless, and management applications, lifecycle services, flexible deployment and outsourced management options, and third-party applications. Communications Components Communications systems have five basic components: IP telephony Call processing Phones and endpoints Communications applications communications clients Messaging Rich-media conferencing Contact Center applications Unitied Communications Infrastructure Communications Management Suite IP Telephony IP telephony provides a way for organizations to extend consistent communications services to all employees in their workspaces, whether they are in main campus locations, at branch offices, working remotely, or are mobile. IP telephony transmits voice communications over the network using open-standards-based Internet Protocol. Call Processing provides call-processing solutions for organizations of all sizes and types to manage voice, video, mobility, and presence services between IP phones, media processing devices, VoIP gateways, mobile devices, and multimedia applications. (See Table 1.) All contents are Copyright Systems, Inc. All rights reserved. This document is Public Information. Page 1 of 9

2 Table 1. Call-Processing Products Product Users per Location Distributed or Centralized Server or Router Based Redundancy Communications Manager Up to 60,000 per cluster Centralized Up to 1000 can be linked to a single system Server Communications Manager, Business Edition Up to 500 Centralized Server No ( SRST can be used locally to back up some of the IP phones) Communications Manager Up to 240, depending upon selection of Integrated Services Router Centralized for small businesses or distributed in branch offices Router Smart Business Communications System (SBCS) 8 48 users, depending on desktop or rack-mounted version Complete Communications solution for small business with standalone deployment Appliance No PSTN Failover feature Survivable Remote Site Telephony (SRST) Up to 720, depending upon selection of Integrated Services Router Distributed in branch offices Router Telephones and Endpoints offers one of the largest portfolios of IP phones in the industry. phones are known for their ease of use, superior audio quality, increased accessibility for persons with disabilities, ergonomic design, and capability to add custom applications (Table 2). Table 2. Phones and Accessories IP Phone Number of Lines Display Speaker Protocol Support Ethernet Switch Phone 7985G 1, video Skinny Client Control Protocol (SCCP) 10/100 Phone 7975G 8, color and touchscreen SCCP and SIP 10/100/1000 Phone 7971G-GE 8, color and touchscreen SCCP and Session Initiation Protocol (SIP) 10/100/1000 Phone 7970G 8, color and touchscreen SCCP and SIP 10/100 Phone 7965G Phone 7962G Phone 7961G-GE Phone 7961G 6, color SCCP and SIP 10/100/ SCCP and SIP 10/100 6 SCCP and SIP 10/100/ SCCP and SIP 10/100 Phone 7960G 6 SCCP, SIP, and Media Gateway Control Protocol (MGCP) 10/100 Phone 7945G Phone 7942G Phone 7941G-GE Phone 7941G 2, color SCCP and SIP 10/100/ SCCP and SIP 10/100 2 SCCP and SIP 10/100/ SCCP and SIP 10/100 All contents are Copyright Systems, Inc. All rights reserved. This document is Public Information. Page 2 of 9

3 Phone 7940G Conference Station 7937G Conference Station 7936 Phone 7931G Phone Expansion 2 SCCP and SIP 10/100 1 SCCP - 1 SCCP - 24 SCCP 10/ Phone 7911G 1 Monitor Only SCCP and SIP 10/100 Phone 7906G 1 Monitor Only SCCP and SIP No SIP Phone SIP 10/100 Analog Devices The ATA 186 Analog Telephone Adaptor is a standards-based communication devices that supports independent telephone numbers and provides two separate lines. Wireless IP Phones and Mobility Solutions Wireless IP Phone 7921G The Wireless IP Phone 7921G supports a,b,g. Additional features include a larger, 2-inch color display (176 x 220 Thin Film Transistor [TFT] color display); speakerphone capabilities; a new combination charger and speakerphone stand; an Application Button that can support Push-to-Talk via XML, and dedicated keys for mute, and volume; and a longer battery life (100 hours standby time). Wireless IP Phone 7920 The Wireless IP Phone 7920 is an IEEE b wireless IP phone that provides comprehensive voice communications in conjunction with Communications Manager and Communications Manager. GSM and IP Phones The fixed-mobile converged IP solution features Nokia dual-mode business devices and wired and wireless IP infrastructure. is partnering with Nokia on these handsets. Mobility Mobility for Communications Manager and Communications Manager Business Edition delivers services such as single-number reach. Mobility allows you to associate your desktop IP phone number with up to four remote phone destinations such as your mobile phone to allow mobile workers to receive all phone calls to their phone number at multiple phone destinations simultaneously. All contents are Copyright Systems, Inc. All rights reserved. This document is Public Information. Page 3 of 9

4 CallConnector Mobility CallConnector Mobility is a new application supported on Communications Manager Version 4.0. It allows users to redirect incoming calls to two different designated client devices, such as routing calls from Communications Manager to a user s existing cellular phone or other alternate phone. The end user can easily personalize the call routing rules using the CallConnector toolbar. Mobile Communicator Mobile Communicator extends the unified communications experience and services to mobile phones, allowing workers to effectively communicate from anywhere. Workers have access to their enterprise unified communications capability from their mobile phone, including the capability to view Unity voic messages and select individual messages for playback, dial through Communications Manager, view the presence indication, and access enterprise directories, for smarter, more effective communications, anytime, anywhere, any place. Communications Applications Communications Clients offers a wide array of unified communications clients, ranging from advanced soft-phone functions with IP Communicator to Video Advantage, providing a rich-media interface for video telephony communications. Personal Communicator provides an integrated communications experience with powerful productivity tools such as presence (availability), instant messaging, conferencing, and Web collaboration in addition to basic softphone and video telephony capabilities. For Communications Manager and SBCS environments, the CallConnector for Microsoft Office delivers easy-to-use call control and presence features using toolbars within common applications (Table 3). Table 3. Communications Clients Product Integration with Call Processing Soft-Phone Capability Video Telephony Personal Computer Operating Systems Support Also Required to Deploy IP Communicator Communications Manager and Communications Manager Using Video Advantage Windows only Video Advantage Communications Manager, Communications Manager, Buriness Edition, Communications Manager, SBCS, with IP Communicator Windows only VT Camera and Phone Personal Communicator Communications Manager 5.0 or higher Windows or Macintosh Presence CallConnector for Microsoft Office Communications Manager 4.0 or higher, with IP Communicator, with Video Advantage Windows XP All contents are Copyright Systems, Inc. All rights reserved. This document is Public Information. Page 4 of 9

5 Application Environment supports the capability to develop and manage customized applications. The Application Environment allows development of innovative applications that help organizations integrate the telephony capabilities of Communications Manager and Communications Manager Business Edition into business processes for increased productivity. Application Environment uses a simplified interface that makes developing applications intuitive for developers and reduces the need for specialized knowledge of telephony protocols. Voice and Messaging Secure, reliable, and scalable, Unity messaging solutions are a foundation element in bringing unified communications to businesses of all sizes. The Unity solution delivers powerful voic , integrated messaging, and unified messaging options that transparently integrate with Microsoft Exchange, Lotus Domino, and Novell GroupWise. Unity scales to meet the needs of large enterprise organizations and offers powerful migration tools and a broad range of productivity enhancing features. Unity Connection is a feature-rich messaging product, with voic and integrated messaging options tailored to meet the needs of organizations with up to 7500 users. For organizations with up to 500 users, Unity Connection is available as a single-server solution with Communications Manager, Business Edition, further simplifying installation, maintenance, and support. Unity, available in select Integrated Services Routers, provides cost-effective voic , integrated messaging, interactive voice response (IVR) and automated-attendant services for small to medium businesses (SMBs) and enterprise branch offices with up to 250 users (Table 4). Table 4. Voice and Messaging Products Product Number of Users Integration Options Networking to Other Voic Systems Integration with Third- Party Call Processing Speech Recognition Unity Up to 250 Integrated, with Voice and Messaging products No No Unity Connection Up to 7500 Integrated, with Voice and Messaging products, with most traditional and IP private branch exchanges (PBXs) Unity Messaging 7500 per server, networked to 250,000 Integrated and Messaging (Microsoft Exchange, Lotus Notes, or Novell GroupWise), with Voice Profile for Internet Mail (VPIM), Audio Messaging Interchange Specification (AMIS), Unity Bridge, etc., with most traditional and IP PBXs All contents are Copyright Systems, Inc. All rights reserved. This document is Public Information. Page 5 of 9

6 Rich-Media Conferencing and Collaboration has a broad portfolio of conferencing solutions designed to meet a variety of collaboration needs. Among these solutions is MeetingPlace, which is tailored for medium-sized organizations and provides cost-effective, integrated voice, video, and Web conferencing. MeetingPlace VT is for Communications Manager environments and allows users to simply extend point-to-point voice and video communications to impromptu, multiparty voice, video, and Web conferences. MeetingPlace is designed for medium-sized to very large organizations and provides integrated voice, video, and Web conferencing. Videoconferencing provides multiparty videoconferencing for traditional room-based videoconferencing, Communications Manager video telephony, and MeetingPlace. Finally, the TelePresence Meeting solution is an innovative new technology that combines rich audio, high-definition video, and interactive elements to deliver a unique in person experience over the network. It is specifically designed to make users feel as if they are all sitting together around the same virtual table, regardless of their actual locations. New multipoint solutions TelePresence Multipoint Switch and Conferencing for TelePresence support three or more TelePresence Meeting systems in a single meeting (Table 5). Table 5. Rich-Media Conferencing/Collaboration Products Product Number of Concurrent Users Connectivity Web Conferencing Video Conferencing MeetingPlace 20 to 200 IP only (TDM with gateway) MeetingPlace VT 40 IP only (initiated from Personal Communicator) (initiated from SCCP endpoints and Personal Communicator) MeetingPlace 960 IP or 1152 timedivision multiplexing (TDM) concurrent users TDM or IP Videoconferencing A single multipoint control unit (MCU) can support up to 96 audio and 72 video ports; also supports autocascading of multiple MCUs for greater scalability IP and ISDN Data collaboration (T.120 or with MeetingPlace conferencing) Conferencing for TelePresence 36 TelePresence video streams IP No. A separate Web conferencing solution must be used to connect participants TelePresence 3000 TelePresence 3000 supports up to 6 participants at each side of the table IP, SIP, TelePresence graphics sharing supported between systems through built-in projection system Supports 1080p and 720p high-definition images on 65-inch plasma displays; can interoperate with standards-based video systems, initially with Conferencing for TelePresence (first half CY2007) and then natively for HD-based systems (second half CY2007) All contents are Copyright Systems, Inc. All rights reserved. This document is Public Information. Page 6 of 9

7 TelePresence 1000 TelePresence 1000 supports 1 or 2 people per side of the table IP, SIP, TelePresence graphics sharing supported between systems through built-in projection system Supports 1080p and 720p high-definition images on 65-inch plasma displays; can interoperate with standards-based video systems, initially with Conferencing for TelePresence (first half CY2007) and then natively for HD-based systems (second half CY2007) TelePresence Multipoint Switch 36 or more simultaneous TelePresence screens; mix of Telepresence 3000 and 1000 supported IP, SIP, TelePresence graphics sharing supported between systems through built-in projection system A separate Web conferencing solution must be used to connect participants outside the TelePresence meeting rooms Supports 1080p and 720p high-definition images on 65-inch plasma displays; can interoperate with standards-based video systems, initially with Conferencing for TelePresence (first half CY2007) and then natively for HD-based systems (second half CY2007) Contact Center Applications Contact Center products deliver skills-based contact routing, voice self-service, computer telephony integration (CTI), and multichannel contact management over an IP infrastructure with products to support SMB requirements up to the very large, multisite deployments as well as hosted or managed service environments (Table 6). Table 6. Contact Center Products Product Number of Agents Multisite Support Multichannel Support ( Management, Web Chat, and Collaboration Outbound Dialing Support TDM Integrati on Communic ations Manager Support Redunda ncy IP IVR Integration Customer Voice Portal Integration Contact Center Up to (2) No 4.5 (through IPCC Gateway PG and ICM) Included (through IPCC Gateway PG and ICM) Contact Center Enterprise and Hosted Unlimited No Customer Voice Portal Customer Voice Portal is an automated Voice Extensible Markup Language (VXML)- based speech self-service solution that works with the assisted-service Contact Center products. All contents are Copyright Systems, Inc. All rights reserved. This document is Public Information. Page 7 of 9

8 Customer Interaction Analyzer The Customer Interaction Analyzer interprets all contact interactions, including emotions. This product takes reporting to a new level by using this data to transform the way that companies serve and retain customers and provides more targeted ways to recruit, train, and coach employees and measure their performance. Intelligent Contact Management Enterprise Intelligent Contact Management Enterprise is a call-routing and computer-telephonyintegration (CTI) solution for older automatic-call-distribution (ACD) systems. Based on real-time feeds from ACDs with the status of agents and queues at each site, Intelligent Contact Management Enterprise makes intelligent routing decisions while the call is still in the PSTN. Communications Infrastructure Routers and switches comprise the basic infrastructure of the intelligent information network that is the basis for Communications (Table 7). Table 7. Communications Infrastructure Products Integrated Services Routers* 2800 Series 3800 Series 7200 Series Switches with Power over Ethernet (PoE) Catalyst 3560 Series Catalyst 3750 Series Catalyst 4500 Series Catalyst 6500 Series Catalyst 500 Series Catalyst 520 Series *Also available with older 1751, 1760, 2600XM, and 3700 routers. Voice gateways are router-based, switch-based, or dedicated appliances (Table 8). Table 8. Communications Voice Gateways Router-Based Gateways Switch-Based Gateways Dedicated Gateways 3800 Series 3700 Series 2800, 2801, 2800XM, and 2692 Series 1751 and 1760 Series Catalyst 6500 Series Communication Media Module 5360 XM, 5400 XM, and 5850 VG 248, and VG 224 ATA 186 Communications Management Suite The Communications Management Suite allows businesses to actively monitor their Communications solution to discover potential problems, maintain quality and user satisfaction, and help minimize service downtime. Having a solution that manages the entire solution, from the Communication applications to the routers, switches, and gateways enables more productivity and a higher level of service for users. Table 9. Communications Management Products Product Function Number of Users Voice or Data Operations Manager Monitor and diagnose problems, test, and track changes and inventory 250 to Voice and data Service Monitor Track and report on user experience 250 to Voice Provisioning Manager Deploy and provision and manage moves, additions, and changes 250 to Voice All contents are Copyright Systems, Inc. All rights reserved. This document is Public Information. Page 8 of 9

9 Service Statistics Manager Generate executive and operations reports and capacity-planning reports 250 to Voice netmanager- Communications Provide monitoring, reporting, and status 200 to 1000 Voice and data Configuration Assistant Provides configuration, deployment and ongoing network management for entire line of products that are part of the Smart Business Communications System (SBCS). Up to 25 devices; 250 users Voice and data Monitor Manager Self-managed or as part of managed service offering,real-time network monitoring, alerting and reporting. 1 SMB site, users Voice and data Monitor Director Managed services solution for Proactive, centralized network management, working in unison with Monitor Manager. 50 remote Monitor Manager connections Voice and data _aag.pdf. d6.pdf. Printed in USA C /07 All contents are Copyright Systems, Inc. All rights reserved. This document is Public Information. Page 9 of 9

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