Customer Support Services
|
|
- Logan Chapman
- 7 years ago
- Views:
Transcription
1 i n s i g h t d e l i v e r e d Your guide to our i n s i g h t d e l i v e r e d i n s i g h t d e l i v e r e d Customer Support Services PANTONE 2597C CMYK RGB HTML 57068C Making it easy to log and track your Support requests
2 Welcome to Storage Fusion Customer Support Our Customer Support team is here to help you and is committed to ensuring that every issue is resolved to your satisfaction. This quick guide is designed to help you get maximum benefit from our support services. Help us to help you... When logging a support case please supply as much information as possible, including: Confirmation of the customer name and analysis point Any error messages, screenshots and, where applicable, sample data Benefits Rapid ways to raise support requests Requests assessed and prioritized within 2 hours* 24/7 access to track and review progress Easily communicate with Support engineers * Standard Support hours are 09:00 to 17:30 GMT, Monday to Friday excluding UK public holidays. Additional support cover can be provided by special arrangement, please contact us for further details.
3 Easy ways to raise your case... There are four ways to raise a support case with our team: By , telephone, or online via the Storage Fusion Analyze Portal or the Customer Support Portal. us You can new support requests to support@storagefusion.com. All incoming s to this address are handled as follows: A new support case is created and your request assessed and prioritised by a member of our Support team You receive an automatic notification confirming the cases details, case number and a unique tracking reference. Please include this tracking reference in all subsequent s to ensure the details are automatically logged against the case. Call us If you report an issue to us over the phone we will raise a new support case for you and follow this up with an confirming the case number and unique tracking reference. Dedicated Support line +44 (0) Telephone support is available 09:00 to 17:30 GMT, Monday to Friday excluding UK public holidays. Additional support cover can be provided by special arrangement, please contact us for further details.
4 Raise a case in the Support portal Nominate up to 3 users to have personal logins to our Customer Support portal, allowing them to log, track and update support cases. Visit our Support page at and click on the Support portal login tab. If you don t have a Support portal login, please support@storagefusion.com The portal will open in a new browser window Select the Cases tab and then the Create New Case button
5 Enter the details requested and select either Submit or Submit & Add Attachment if you are attaching a screenshot. When you have submitted the details you will receive an automatic notification confirming the case number and a unique tracking reference. In addition to corresponding via , portal users can converse with the Support Engineer via Case Comments. Note: Your cases or case information can only be viewed by Storage Fusion and designated people in your organisation. Raise a case via the product portal If you already have a Support portal login, you can now submit your query directly from the Storage Fusion Analyze portal: Click on the Help tab Click on the Support portal login button On successful login, the Support portal will open in a new browser.
6 Regular progress updates Our support procedures ensure you receive regular updates on progress right through until your case is resolved. Please help us improve our service to you by taking a few minutes to share your feedback at the end of your case; simply click on the link to complete a short tick-box survey.
7 For your reference... Case priority Setting an appropriate case priority ensures our Engineers understand the severity of the case to you and your business. Case priority Description P5 Critical The reported error has caused a total system failure or inoperability with inability to run the analysis P4 Urgent The reported error results from software failure, including negative numbers or functional issues with no workaround P3 High Functional issue with an available workaround P2 Medium Issues that can be resolved by Support around missing disks, collection errors or data and performance issues. Or requests that cannot be completed by the customer directly such as requests to delete report points. P1 Low Data collection or operational issues that are resolved via or telephone with no change to the system required. Case status The case status is designed to give an indication of the case progress. Case status Description New The case status will be set to New until a Support Engineer has been assigned to the case. Open The case status will be set to Open once a Support Engineer has been assigned to the case and has begun reviewing/investigating the reported issue. Awaiting Customer The case status is set to Awaiting Customer if additional information is requested to assist diagnosis of the issue and will remain at this status until such time that the customer can provide the information required. With Development The case status is set to With Development when the issue requires investigation by the Development team. Awaiting Deployment Fix has been built, tested and verified and is awaiting deployment to Production/Customer systems. Closed A case is set to Closed either when the Support Engineer has provided the customer with an acceptable resolution, or when a bug/improvement has been opened in our internal issue tracking system. Case type In addition to the status value, cases are also assigned a type. Case type Description Help Request This case type is given to all support cases prior to, and during investigation. Bug Open, Bug Closed and Bug Deferred Where an issue has been determined to be a bug, a record will be opened in our internal issue tracking system. Improvement Open, Improvement Closed and Improvement Deferred Where an issue has been raised and it is confirmed that the software is working as designed, at the customer s request we can open an improvement in our internal issue tracking system.
User Starter Guide. Webtop Set up
User Starter Guide Webtop Set up Welcome to Indian River Networks. This document will help you with your initial login and setting up your account. If you have further questions, please contact us at 1.800.352.1988
More informationCRAY GOLD SUPPORT SUPPORT OPERATIONS HANDBOOK. GOLD-SOHB 2.2-90213 Page 1 of 22 www.cray.com
CRAY GOLD SUPPORT SUPPORT OPERATIONS HANDBOOK GOLD-SOHB 2.2-90213 Page 1 of 22 www.cray.com Table of Contents Document Version History... 4 About Cray Customer Service... 5 About this document... 6 1.
More informationSchool IT Systems Support Service Desk Online
School IT Systems Support Service Desk Online Description: Author: Guidance for Service Desk Online Administrators Jenny Collins Revision No: 6 Last Edited: 24/05/12 Document Ref: S1006 Technical Support
More informationWelcome to the helpdesk of Logitude World, the first online Freight Forwarding solution specifically developed for the cloud.
How to Use Logitude World s Helpdesk for Support Issues Welcome to the helpdesk of Logitude World, the first online Freight Forwarding solution specifically developed for the cloud. Although our solution
More informationIdentity Hub Service Desk Handbook. Document Ref: NSWG/MS/SG/v1.0 December, 2014. Version 1.0
Identity Hub Service Desk Handbook Document Ref: NSWG/MS/SG/v1.0 December, 2014 Version 1.0 Contents 1.0 INTRODUCTION 3 Who is Dataweave? 4 Who is the Dataweave Identity Hub service desk? 4 2.0 HOW DO
More informationHE Gateway User guide for colleges and universities
HE Gateway User guide for colleges and universities HE Gateway 1 Student Loans Company Ltd Contents Section 1 Definitions & Related Documents...3 Definitions... 3 Related Documents... 3 Section 2 Purpose
More informationMtivity Client Support System. Quick start guide
Mtivity Client Support System Quick start guide Mtivity Client Support System We are very pleased to announce the launch of a new Client Support System for Mtivity. The new Client Support System will provide
More informationSo we can deal with any issues you may face quickly and effectively, it is really important that you log them on your own helpdesk.
Help Desk How to use your Help Desk So we can deal with any issues you may face quickly and effectively, it is really important that you log them on your own helpdesk. This guide will teach you how to:
More informationIntroduction to the Agency Portal
Introduction to the Agency Portal This document will guide you through Loudoun Mutual s Agency Portal, the replacement system for Web Inquiry. The old buttons for First Notice of Loss, Pay Premium by Credit
More informationCAMMS ONLINE SUPPORT PORTAL USER MANUAL
CAMMS ONLINE SUPPORT PORTAL USER MANUAL September 2014 PREPARED BY CAM Management Solutions Level 17, 45 Grenfell St, Adelaide SA 5000 Telephone: 08 8212 5787 Facsimile: 08-8212-5288 www.cammanagementsolutions.com
More informationCustomer Support Policy
Customer Support Policy This Customer Support Policy ( Policy ) describes the Support that Invenias provides to Customers that have paid all applicable fees and that are using Licensed Software in a Supported
More informationContacting Descartes Service Desk
Version 1 April 2012 Toll Free 800.419.8495 Int l 519.746.8110 info@descartes.com www.descartes.com Table of Contents ABOUT DESCARTES SERVICE DESK... 3 CONTACTING DESCARTES SERVICE DESK... 4 SERVICE DESK
More informationValueOptions Provider Guide to Online EAP Submissions www.valueoptions.com
ValueOptions Provider Guide to Online EAP Submissions www.valueoptions.com Table of Contents Submitting an EAP CAF 2 Reviewing the Authorization 3 Submitting the Claim 4 Enter a Service Line 6 Submission
More informationPartner Portal DOCUMENT. Ticketing User Guide. NTT Communications
DOCUMENT Partner Portal Ticketing User Guide PREPARED BY NTT Communications Copyright of this document is owned by NTT Communications Corporation. Copying a part of or whole of this document without our
More informationSupport to Reading Groups
Support to Reading Groups Purpose: To set out the basis on which stock is supplied to Reading Groups and to outline other forms of support offered. Libraries & Information will support Reading Groups by
More informationTo access the QA Lead area of the site, click on the QA module link on the home page. Click here to access the QA module
QA Lead Guide To access the QA Lead area of the site, click on the QA module link on the home page. Click here to access the QA module Managing Users As a QA lead you are responsible for registering new
More informationGetting Started with the DCHR Service Desk. District Service Management Program
Getting Started with the DCHR Service Desk District Service Management Program October 30, 2008 Contacting the District Service Management Group You can access the District Service Management group s website
More informationPROGNOSYS SUPPORT TICKETING SYSTEM MANUAL
A.E. PROGNOSYS SOLUTIONS LTD PROGNOSYS SUPPORT TICKETING SYSTEM MANUAL BUGNET This manual contains 11 pages Contents 1 Introduction 3 1.1 Purpose 3 1.2 Working Hours 3 2 Chapter 2 4 2.1 Section 2.1 Logging
More informationGoogle Docs Forms. Step by Step Tutorial
Google Docs Forms Step by Step Tutorial Naomi Harm Innovative Educator Consulting Blog: http://blog.innovativeeducator.us Email: innovativeeducator@gmail.com Agenda 1. Google Docs Overview Requirements
More informationPaymentNet Federal Card Solutions Cardholder FAQs
PaymentNet Federal Card Solutions It s easy to find the answers to your questions about PaymentNet! June 2014 Frequently Asked Questions First Time Login How do I obtain my login information?... 2 How
More informationCustomer Portal User Manual. 2012 Scott Logic Limited. All rights reserve. 2013 Scott Logic Limited. All rights reserved
Customer Portal User Manual 2012 Scott Logic Limited. All rights reserve Contents Introduction... 2 How should I use it?... 2 How do I login?... 2 How can I change my password?... 3 How can I find out
More informationFootprints Customer Interface Guide
Footprints Customer Interface Guide Introduction Each support group in MIS has its own Service Desk within the Footprints System, and each service desk has its own colors and banner. Within each service
More informationNIR-Online Getting Started Guide
NIR-Online Getting Started Guide The purpose of this document is to provide new users with some basic information about NIR-Online and their clyx.net account. The following areas will be covered by this
More informationMy Aged Care Assessor Portal User Guide. Part Two: Team Leader, Assessor, Delegate and Delegate Support Functions
My Aged Care Assessor Portal User Guide Part Two: Team Leader, Assessor, Delegate and Delegate Support Functions June 2015 Contents 1 Background and overview of the assessor portal... 4 1.1 Purpose of
More informationAnytime Banking Troubleshooting
Anytime Banking Troubleshooting Welcome to the Troubleshooting area. Here you can get information and suggestions for problems you may be experiencing. Click on a problem below for information and suggestions
More informationQuestions and Answers for using MyCareCouncil
Questions and Answers for using MyCareCouncil Below you will find questions and answers about using MyCareCouncil. The questions have been grouped by topic. Please scroll to the appropriate topic. Topic
More informationSERVICE LEVEL AGREEMENT
SERVICE LEVEL AGREEMENT Delivering the as a service to users Maintaining the integrity of a solution and its ability to operate error-free despite changes in configuration, software versions, operating
More informationSupport System User Guide
Support System User Guide The Virtual Office support system provides users with a useful way to submit and track issues and resolutions. This feature- rich system is one more way that VO provides customers
More informationSupport Portal User Guide. Version 3.0
Support Portal User Guide Version 3.0 What is the Coldharbour Support Portal? The Coldharbour Support Portal is a new tool which allows our customers to create or update support requests via the Coldharbour
More informationUniDesk Self Service Portal (SSP) User Guide
UniDesk Self Service Portal (SSP) User Guide Logging into the SSP The SSP is available via the Service Desk page on the ISD Website. Only current staff and students can use the SSP. Use of a protected
More informationHow to Use Boston Private Bank s Secure Mail Service
1. ONE-TIME REGISTRATION PROCESS Prior to using the Secure Mail service for the first time, a user must initially register with the service by completing steps A thru E below: A. When a Secure Mail encrypted
More informationSupport Operations Handbook
Support Operations Handbook Cray Platinum Diamond Support Cray Inc. Version 2.2 February 11, 2014 Table of Contents About Cray Customer Service.4 About This Document...........5 Document Version History...
More informationTraining Notes. The TASC Helpdesk
The TASC Helpdesk The helpdesk feature can be used if you are having any kind of difficulty using our products, if you think of a feature that you would like included in our products, to request bespoke
More informationAdviceFirst IT Contractors Insurance via the Easynsure Website. Instructions
AdviceFirst IT Contractors Insurance via the Easynsure Website Instructions Welcome to Easynsure, New Zealand s Online Insurance Market. These instructions will guide you through the process of purchasing
More informationIT Service Manager Agent Guide
IT Service Manager Agent Guide Issue Training - Online Tutorials & Guides http://www.it.northwestern.edu/service-manager/ IT Service Manager Login Page https://itsm-fp.northwestern.edu/footprints/ Contents
More informationClient Helpdesk Version 1.0.0. Customer Support Portal Login procedures 1. CAD Services Ltd
CAD Services Limited Client Helpdesk Version 1.0.0 1 Introduction The purpose of the helpdesk is to provide a central location for our Customers to interact with CAD Services Staff to resolve any problems,
More informationManual. Ticket Center Manual. Ticket Center 2: 1.0 1.1. May 17, 2013. AdNovum Informatik AG. Released. AdNovum Informatik AG. All rights reserved.
DESCRIPTION: Ticket Center RELEASE: Ticket Center 2: 1.0 DOCUMENT VERSION: 1.1 DATE: May 17, 2013 AUTHORS: AdNovum Informatik AG STATUS: Released AdNovum Informatik AG. All rights reserved. Contents 1
More informationFax User Guide 07/31/2014 USER GUIDE
Fax User Guide 07/31/2014 USER GUIDE Contents: Access Fusion Fax Service 3 Search Tab 3 View Tab 5 To E-mail From View Page 5 Send Tab 7 Recipient Info Section 7 Attachments Section 7 Preview Fax Section
More informationAPA On-Line Fellows Application Platform Instructions for Endorsers
APA On-Line Fellows Application Platform Instructions for Endorsers Introduction... 2 Steps to Completing an Endorsement... 2 Step 1: Access Application Link... 2 Step 2: Log In to myapa... 2 Step 3: View
More informationWelcome (slide 1) Welcome to the Florida Department of Education Single Sign-On tutorial for federated user login and navigation.
LOGIN AND NAVIGATION FOR FEDERATED USERS Welcome (slide 1) Welcome to the Florida Department of Education Single Sign-On tutorial for federated user login and navigation. These tutorials are designed to
More informationTips & Tricks. Guide to Accessing and Navigating Around the ABB Customer Portal and Downloading LinkOne Software
Page 1 of 6 Tips & Tricks Guide to Accessing and Navigating Around the ABB Customer Portal and Downloading LinkOne Software The purpose of this document is to assist users to access the ABB Customer Portal
More informationVerified Volunteers. System User Guide 10/2014. For assistance while navigating through the system, please contact Client Services at:
Verified Volunteers System User Guide 10/2014 For assistance while navigating through the system, please contact Client Services at: RCAN@verifiedvolunteers.com - (855) 326-1860 - Option 1 Welcome to Verified
More informationPerform this procedure when you need to add a recurring payment option, or when you need to change or withdraw it.
Purpose Use this procedure to add, change, or remove recurring payments. Trigger Perform this procedure when you need to add a recurring payment option, or when you need to change or withdraw it. Prerequisites
More informationAffirmation of Accurate Information On the next you must affirm that that you are providing complete and accurate information. If you affirm, click
New Applicants Overview Welcome to the Indiana State Police online handgun license application portal. This brief training document will provide an overview of the application process and show you new
More informationWelcome to HomeTown Bank s Secure E-mail! User Guide
Welcome to HomeTown Bank s Secure E-mail! User Guide To access the secure email message center, click the Secure Email link on the www.htbmn.com main web page. Select whether you are a new user of the
More informationUpgrade of Business Systems Data Warehouse Reporting
Upgrade of Business Systems Data Warehouse Reporting The Business Systems Data Warehouse Reporting System was upgraded to a new version of Business Objects the weekend of December 12 th. The current system
More informationUTech Services Announces New Helpdesk Service Request System!!
Contents UTech Services Announces New Helpdesk Service Request System!!... 2 Requesting Assistance from Utech Services using Footprints... 3 3 Ways to Request Support... 3 HOW TO USE THE SELF SERVICE PORTAL...
More informationTicket Center Quick Start
AdNovum Informatik AG. May 13 2 What is the purpose of the? By continuously submitting your software error messages, requests and suggestions to, you are helping us to file and manage the information from
More informationWhat is the Purpose of OA s Enterprise IT Helpdesk Procedure?... 2 How will Problems, Questions or Changes be entered?... 2
PROCEDURES FOR REPORTING REMEDY APPLICATION PROBLEMS AND ISSUES PROCEDURES FOR REPORTING REMEDY APPLICATION PROBLEMS AND ISSUES... 2 What is the Purpose of OA s Enterprise IT Helpdesk Procedure?... 2 How
More informationSupport Request Ticketing System User Guide
Support Request Ticketing System User Guide Prepared by: Last Updated Document Ref: Document Version: Rapid4Cloud March 2016 Support Request Ticketing System User Guide 1.1 Copyright 2016, Rapid4Cloud
More informationAvMed s Physician-to- Physician Referral Program
AvMed s Physician-to- Physician Referral Program Quick Reference Guide For Primary Care Physicians 1 P age Introduction Primary Care Physicians (PCPs) play a critical role in the health of our Medicare
More informationMICROSOFT OFFICE 365 EXCHANGE ONLINE CLOUD
11/24/14 Samson V. 1. With the transition of the Universities email to Office 365 this also opens up several Office Online applications for use. Step 1. You can access the Office Online portal two different
More informationGuidelines for Using the Web Help Desk
Guidelines for Using the Web Help Desk Technology Department 7/15/2013 The purpose of this document is to provide guidance on how to navigate the School Association for Special Education in DuPage County
More informationA s c e r t i a S u p p o r t S e r v i c e s G u i d e
A s c e r t i a S u p p o r t S e r v i c e s G u i d e A S C E R T I A LTD J A N U A R Y 2 0 1 4 D O C U M E N T V E R S I O N - 4.0. 1. 0 Copyright Ascertia Ltd, 2014 Commercial-in-Confidence 1 Ascertia
More informationOxinet Customer Service Charter
Oxinet Customer Service Charter This document sets out Oxinet s commitments to serving and supporting our customers. Document Version: 1.0 Date of issue: 15/01/16 Contents Introduction... 2 CONTACT DETAILS...
More informatione-360 Guide for Doctor Users
e-360 Guide for Doctor Users Version: 1 Status: Final Issue date: November 2012 Table of contents e-360 - the background... 1 Where and how is the information stored?... 2 1 Getting Started... 3 1.1 Logging
More informationSetting up an account and logging in using Design & Print Online. Opening a saved project
Setting up an account and logging in using Design & Print Online Opening a saved project 1 of 7 Account Set-Up & Login 1. On the Design and Print Online home page click on the Click to start Design & Print
More informationHow to deploy fonts using Configuration Manager 2012 R2
In this post we will see steps on how to deploy fonts using Configuration Manager 2012 R2. If you have been tasked with deploying fonts using SCCM this post should help you. A font is a set of printable
More informationPrognoCIS Improved Support Ticket Guide
PrognoCIS Improved Support Ticket Guide Do you have a question about PrognoCIS? Our support team is always ready to help. Submitting a support ticket through the Resource Center is the fastest way to have
More informationBT Mobile. More power to you. On-line Account Management User Guide
BT Mobile On-line Account Management User Guide 2 Contents Page (s) 1. Introduction to On-line Account Management 4 2. Accessing On-line Account Management 4 3. Explaining the On-line Account Management
More informationBP On-Line Account Manager User-Guide
BP On-Line Account Manager User-Guide Page 1 of 24 Contents Contents... 2 Introduction... 3 Answering your questions... 4 On-Line Account Management... 5 Glossary of terms used... 6 Logging onto the Service...
More informationLeeds for Life website: Guide for Personal Tutors
Leeds for Life website: Guide for Personal Tutors (we welcome feedback via: leedsforlife@leeds.ac.uk) Overview 1. The Leeds for Life website (www.leedsforlife.leeds.ac.uk) is accessed using the University
More informationBank of America Community Volunteers Step-by-step instructions for requesting a Volunteer Grant to match your volunteer hours
Bank of America Community Volunteers Step-by-step instructions for requesting a Volunteer Grant to match your volunteer hours 2/5/10 The associate and the nonprofit organization both must be eligible for
More informationNew World Construction FTP service User Guide
New World Construction FTP service User Guide A. Introduction... 2 B. Logging In... 4 C. Uploading Files... 5 D. Sending Files... 6 E. Tracking Downloads... 10 F. Receiving Files... 11 G. Setting Download
More informationGovernment of Saskatchewan Executive Council. Oracle Sourcing isupplier User Guide
Executive Council Oracle Sourcing isupplier User Guide Contents 1 Introduction to Oracle Sourcing and isupplier...6 1.0 Oracle isupplier...6 1.1 Oracle Sourcing...6 2 Customer Support...8 2.0 Communications
More informationIf you have any questions about the suitability of a programme, please contact the Admissions Team by emailing pgadmissions@courtauld.ac.uk.
Guide to completing the Online Application Form Welcome to The Courtauld Institute of Art! This guide is intended to provide help with completing the Online Application Form. However, it does not contain
More informationOlive Customer Support Policy
Olive Customer Support Policy March 2015 Overview This document provides Olive customers with a description of the support policy of Olive Software. This document will also provide an insight into Olive
More informationHow to Register for an Event Using Cheer America s New Online Registration System
Step 1: Go to our website (www.cachampionships.com). Click on the Registration Button. Step 2: On the Registration Page, click on the blue button Click HERE to REGISTER. Step 3: Welcome to our Registration
More informationCooper Software Limited
Cooper Software Limited Cooper Software Helpdesk User Guide Publish Date: 02 July 2013 Copyright Notice This document contains proprietary information belonging to Cooper Software Limited may neither be
More informationCTERA Support Policy
CTERA Support Policy May 2015 Version 2.0 2015, CTERA Networks. All rights reserved. Contents Our Commitment to Support ------------------------------------------------------------------------ 2 Terms
More informationPARTNERS FOR CHANGE CONNECTING CLASSROOMS ONLINE FINAL REPORTING
PARTNERS FOR CHANGE CONNECTING CLASSROOMS ONLINE FINAL REPORTING Guidance to submitting a final report and report with re-application Guidance to submit a report and re-apply for funding Connecting Classrooms
More informationireceivables User Guide
ireceivables User Guide Contents Processing invoices in ireceivables... 2 Create a New Credit Card Account... 7 Partial Payment on Invoice... 12 Multiple Invoice Payment... 14 Changing Passwords in ireceivables...
More informationYour guide to the Internet Service for Receivable Finance (ereceivable Finance)
Issued by HSBC Bank Middle East Limited, PO Box 66, Dubai, UAE. Regulated by the Jersey Financial Services Commission. Visit our website at https://www.hsbc.ae Enter the User ID which begins with AEIF.
More informationDCSZ WEB HELP DESK SYSTEM
DCSZ WEB HELP DESK SYSTEM 1. INTRODUCTION The goal of this document is to give a brief description of the DCSZ WEB Helpdesk system, which is the application used to request support for ICT, Facilities
More informationZyXEL Issue Tracking System Public GUI. User s Guide
ZyXEL Issue Tracking System Public GUI Jul 05, 2006 Version 1.6 User s Guide 1 of 22 Preface This preface introduces you to the ZyXEL Issue Tracking System and shows you how you can get services and supports
More informationINUVIKA OVD SUPPORT SUPPORT SYSTEM GUIDE. Mathieu Schires Version 1.1 Published 28/04/2015
INUVIKA OVD SUPPORT SUPPORT SYSTEM GUIDE Mathieu Schires Version 1.1 Published 28/04/2015 This document describes how to use the Inuvika Support System for reporting support incidents related to Inuvika
More informationCustomer Relationship Management (CRM) Creating and Tracking Your Cases
General Instructions This step-by-step instruction document addresses the process for creating and tracking Customer Relationship Management (CRM) cases for yourself that are listed in your Support Summary
More informationIT HELP Desk Dashboard ManageEngine Service Desk Plus User Guide
Create an Incident When you need to report a failure or problem of your system to the IT help desk team, then send a request to the team. There are different modes of placing a request, such as submitting
More informationCUSTOMER PORTAL USER GUIDE FEBRUARY 2007
CUSTOMER PORTAL USER GUIDE FEBRUARY 2007 CONTENTS INTRODUCTION 1. Access to the system 2. Case Management 2.1 Create a case 2.2 Review & Access existing cases 2.3 Update a Case 2.4 Resolve and Close a
More informationGuidelines for Using the Web Help Desk
BURBANK SCHOOL DISTRICT 111 Guidelines for Using the Web Help Desk Technology Department 1/7/2013 The purpose of this document is to provide guidance on how to navigate the Burbank School District 111
More informationAPM Support Services Guide
COMPUWARE APM APM Support Services Guide December 2013 COMPUWARE APM SUPPORT SERVICES GUIDE When you partner with Compuware, you get the education, advice and direct support you need to maximize the benefits
More informationNissan Application - Step 1
Nissan Application - Step 1 Go to http://www.cfgj.org/ Link on the LOG IN link at the top right of the screen. Page 1 Nissan Application - Step 2A Enter your (1) school email address as your Login and
More informationThis guide is to help you get started with Live Chat Support on your Wix website. If you have any additional questions after reading this guide,
This guide is to help you get started with Live Chat Support on your Wix website. If you have any additional questions after reading this guide, please chat with us at www.socialintents.com or email us
More informationHelpdesk Ticketing User Guide
Helpdesk Ticketing User Guide University College of the North 1/5/2012 Table of Contents UCN Helpdesk Ticketing System Requirements... 1 Logging into Helpdesk Ticketing System... 1 Support Center Options...
More informationSupport Desk Help Manual. v 1, May 2014
Support Desk Help Manual v 1, May 2014 Table of Contents When do I create a ticket in DataRPM?... 3 How do I decide the Priority of the bug I am logging in?... 3 How do I Create a Ticket?... 3 How do I
More informationDerry Medical Center Patient Portal Information Page
Derry Medical Center Patient Portal Information Page Your Derry Medical Center/Londonderry Family Practice Patient Portal is a secure and comprehensive online communication tool which helps you and your
More informationNew Help Desk Ticketing System
New Help Desk Ticketing System Starting Monday, November 30, 2009 at 6 am the University will be going live with their new help desk ticketing system. The website to access the new ticketing system is
More informationQuick Start Guide. 1 Copyright 2014 Samanage www.samanage.com
Quick Start Guide 1 Copyright 2014 Samanage www.samanage.com Table of Contents Introduction 3 Organization 4-6 Users 7-9 Asset Deployment 10 Self-Service Portal 11-13 Service Desk 14-16 Email Settings
More informationHow do I enroll in the password portal?
The self-serve portal is designed to allow you to change your password and unlock your locked account even if you have forgotten your password. You must enroll for this service to be able to use it. You
More informationHP Service Manager. Software Version: 9.40 For the supported Windows and Linux operating systems. Request Management help topics for printing
HP Service Manager Software Version: 9.40 For the supported Windows and Linux operating systems Request Management help topics for printing Document Release Date: December 2014 Software Release Date: December
More informationNTTCT Mail Hosting Service Account Management
NTTCT Mail Hosting Service Account Management (Mail Hosting: NTT Communications (Thailand) Co., Ltd.) About This Document This document is intended to be a quick reference guide to follow for administrator
More informationCASUAL ASSESSOR. CONNX User Guide
CASUAL ASSESSOR CONNX User Guide GETTING STARTED 3 Internet access 3 HOME TAB 4 Welcome page 5 Timer 5 MY DETAILS TAB 5 Personal details 5 Pay details 5 Pay advices 5 Payment summaries 5 Bank accounts
More informationWelcome to the ARCO Group Support Desk
Welcome to the ARCO Group Support Desk To allow us to provide you the best service possible when you have a support need it is very important that you follow these instructions when requesting support.
More informationCustomer Support Guide Book
Customer Support Guide Book Welcome To Customer Support Rapid7 Support Phone: 1-866-390-8113 Email: support@rapid7.com http://support.rapid7.com Table of Contents RAPID7 CUSTOMER SUPPORT GUIDEBOOK... 3
More informatione11 Help Desk User Manual
e11 Help Desk User Manual Representative Section (Version 4.4) Page 1 of 30 Preface The e11 Helpdesk Representative Manual Version 4.4 is intended for the customer support representatives who are responsible
More informationEducational Technology Services. Maximizing Student Success through Technology Integration! HelpSTAR Quick Guide. Oklahoma City Public Schools
Educational Technology Services Maximizing Student Success through Technology Integration! HelpSTAR Quick Guide Oklahoma City Public Schools HelpSTAR Help Desk Software Key Points HelpSTAR is one of the
More informationWhy do I have to log in as a Current UM Employee?
UMSL Application faqs How do I apply for an open position? To begin the application process, click on this link and read the instructions. Then click on the link at the bottom which will then take you
More informationWelcome to Your FCSL Student Web Portal. Course Schedule Students can view and search course schedules and view class details.
Welcome to Your FCSL Student Web Portal Course Schedule Students can view and search course schedules and view class details. Online Registration Online registration allows students to register for courses
More informationThe Cancer Institute NSW Grants Management System User Guide
The Cancer Institute NSW Grants Management User Guide Version 1.1 12 February 2016 Contents 1. Registration 2 2. Login to the Institute s GMS 3 3. Forgot password 3 4. The home page 4 5. Creating a profile
More informationUnicenter Service Desk v11 (USD) Training Materials for Employees
Unicenter Service Desk v11 (USD) Training Materials for Employees 1 Table of Contents Introduction... 3 Logging In to USD as an Employee... 4 Creating a New Request... 5 To change Request Area field:...
More information