How to Use Boston Private Bank s Secure Mail Service
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1 1. ONE-TIME REGISTRATION PROCESS Prior to using the Secure Mail service for the first time, a user must initially register with the service by completing steps A thru E below: A. When a Secure Mail encrypted message is sent to you from Boston Private Bank, you will receive a separate notification from the sender that will contain instructions on how to retrieve the encrypted message. The text below will appear in the body of this notification. Notification Text: B. The notification message instructs you to navigate to the Boston Private Bank customized Secure Mail portal ( displayed below: To initiate the one-time registration process, simply click on the Register link within the portal. A secure message has been sent to you from Boston Private Bank & Trust Company that contains private content such as account numbers, balances, transaction detail or personal information. As an added layer of security, Boston Private Bank & Trust Company has encrypted the message via our Secure Mail service. To view your secure message, please login to our Secure Mail service by visiting If you prefer, you can also access this service by clicking on the Secure Mail link on the right hand side of our home page at We suggest bookmarking our home page for future visits. This Secure Message will expire in 60 days on Dec 08, 07:41 PM (GMT). We hope you enjoy the peace of mind that this added level of security provides. If you have any questions or comments regarding our Secure Mail service, please contact the sender of this , your Relationship Manager directly, or our Client Service area at (617) Please do not reply to this automated . 1
2 C. After clicking the Register link, the page below will be displayed. To complete registration, enter your address and select a strong password that complies with the Password Rules displayed on the page. Then, click the Register button. Note: You must use the address that the encrypted message was sent to. D. After submitting your address and password, you will be informed by the portal that you will receive an message from notification@secur .bostonprivatebank.com requesting activation of your new password. The text of the message is displayed below. Upon opening this message, activate the password by simply clicking on the link under To ACTIVATE your new password... Activation Text: Your Boston Private Bank & Trust Company Secure Mail password is pending. To ACTIVATE your new password, click the link below: This is the last step in this one-time process. To DECLINE your new password, click the link below: 2 If the link above is disabled, copy and paste it into your Internet browser address bar.
3 E. Clicking on the ACTIVATE link will navigate you to the Secure Mail portal where you will receive the confirmation displayed below that your password activation is successful. This completes the one-time registration process. Click the Continue link to log into the Boston Private Bank Secure Mail portal with your address and the password that you just activated. 3
4 2. OPENING YOUR SECURE MAIL MESSAGE(S) A. Log in to the Boston Private Bank Secure Mail portal ( with your address and password. B. After successful login, the inbox will be displayed in the Secure Mail portal. Click on the message you wish to open. Access other portal navigation options by clicking on the arrow symbol in the upper left corner of the page. 4
5 3. OTHER SECURE MAIL PORTAL NAVIGATION OPTIONS In addition to the Inbox, the Boston Private Bank Secure Mail portal has other navigation options typically found in messaging systems such as composing a message, saving a draft, sending a message, and maintaining an address book. Navigating through the Secure Mail portal is easy. However, if you need assistance, click on the Help tab. Additional information on the use of the Compose tab and other buttons is outlined below: COMPOSE This tool is used to compose a new secure message to any Boston Private Bank & Trust employee. When using this tool, please note that you will not be able to anyone other than Boston Private Bank staff. REPLY This tool is used to reply only to the original Boston Private Bank sender of your secure message. This tool will not permit you to send a reply message to anyone other than the original Boston Private Bank sender. REPLY TO ALL This tool is used to reply to everyone included in your secure message. Unlike the reply tool, this tool will send your reply to everyone included in the , including non Boston Private Bank staff. 5
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