Support Desk Help Manual. v 1, May 2014

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Support Desk Help Manual. v 1, May 2014"

Transcription

1 Support Desk Help Manual v 1, May 2014

2 Table of Contents When do I create a ticket in DataRPM?... 3 How do I decide the Priority of the bug I am logging in?... 3 How do I Create a Ticket?... 3 How do I track the Ticket, I have created?... 6 Can I change the Type of the ticket I have raised?... 7 Can I change the Type and Business Priority of the ticket I have raised?... 8 What are different ticket statuses?... 8 How do I export the tickets I have raised?... 8 Can I mark a ticket as closed?... 9 Can I add other users to this ticket? Can a ticket, which is closed, be reopened? Where are the set of frequently asked questions? How do I quickly find an answer to my question from the Knowledge Base?... 10

3 For better customer experience, we have a helpdesk solution in place. This automated support ticketing process will not only troubleshoot problems, but also provide guidance about the DataRPM App. Using the helpdesk, you will be able to create a ticket, as well as you will be able to view the status of the ticket raised and also access the knowledge base about DataRPM. When do I create a ticket in DataRPM? A ticket may be raised in DataRPM, for one of the following reasons. a. If you have a question to ask. b. When you are using the DataRPM tool, you noticed something unusual and want to report the same to the Support Team. c. You are facing a problem and are not able to use DataRPM, as you ideally would like to. d. A feature request can be made by creating a ticket. e. If you have a lead and want to let DataRPM know about it, raise a ticket. How do I decide the Priority of the bug I am logging in? You can log a bug under 4 categories, namely S1, S2, S3 and S4. If it is a critical issue, log it as a S1 issue. If a major functionality is not available in the App, it is a S2 issue. S3 should be logged, if you notice, that a particular functionality is not working as expected. Log a S4 issue, if you notice a minor glitch in any functionality of the App. How do I Create a Ticket? To create a ticket, you will have to log into your DataRPM account first. Once you log in, follow the steps mentioned below. Click on the Menu link. In the drop down that appears, click on the Create Ticket link to raise a new ticket. The Create a Ticket window will now appear. The address using which you are logged into DataRPM will by default be used to raise the ticket. Enter a subject for the ticket in the Subject line. In the description textbox write the description. If you want to attach an image for the ticket, click on the Attach a file link. Select the file to be uploaded and click on Ok.

4 You will have to categorize the ticket; you are creating in the Type drop down. You can log a bug under 4 categories, namely S1, S2, S3 and S4. If it is a critical issue, log it as a S1 issue. If a major functionality is not available in the App, it is a S2 issue. S3 should be logged, if you notice, that a particular functionality is not working as expected. Log a S4 issue, if you notice a minor glitch in any functionality of the App. Along with the type, you will also have to provide the Business priority of the ticket been raised. Now click on the Submit button to raise the ticket. (Note: It is mandatory to assign a type and business priority to the ticket. The type and business priority of the ticket can be modified at a later point as well.)

5 Once the ticket is submitted, a message will be flashed to you.

6 How do I track the Ticket, I have created? To track the status of the ticket raised, you will have to click on the Menu link. In the drop down that appears, click on the Manage Tickets link. You will be directed to the Home page of the help desk. Click on the Tickets tab to check the status of the ticket.

7 Alternately, you can also click on the Check Ticket Status link on the Home page. In the Tickets tab, you will be able to see the ticket you have raised, along with its status. Can I change the Type of the ticket I have raised? Yes, the type of the ticket raised can be changed by going to the Tickets tab. Click on the Menu drop down after logging into DataRPM. Now click on Manage Tickets link. You will move to the help desk window. Click on the Tickets tab. Under the Ticket Details section, you will be able to see the Type drop down, where you can change the type of the ticket.

8 Can I change the Type and Business Priority of the ticket I have raised? Yes, the business priority of the ticket raised can be changed by going to the Tickets tab. Click on the Menu drop down after logging into DataRPM. Now click on Manage Tickets link. You will move to the help desk window. Click on the Tickets tab in the help desk window. Under the Ticket Details section, you will be able to see the Business Priority drop down, where you can change the priority of the ticket. What are different ticket statuses? Once you raise a ticket, you will see Being Processed status. It stands for issue has been registered with the help desk and is open for analysis and action will be taken on it. When the status reads Awaiting your Reply, it means that the support team has a query and they are waiting for your reply. Once the ticket is resolved, This ticket has been resolved status message will be seen. After the ticket is closed, the status will change to This ticket has been closed. How do I export the tickets I have raised? To export the tickets you have created, click on the Export Tickets link. The Export Tickets window will be seen. You can either export the tickets in.csv format or in Excel format. Filters can be applied to decide from when you want the tickets to be exported. The fields to be exported can be selected as per your requirement. Now click on the Export button to export the tickets. The tickets will be downloaded in the format you have chosen. Once the download is complete, click on the Close button.

9 You can use the search through the Knowledge base to find answers to your questions as well. Use the search box for the same. Can I mark a ticket as closed? Yes, if your query is resolved, you can mark a ticket as closed. For the same go to the Manage tickets link. Now navigate to the Tickets tab. In front of the ticket, you have raised, you will be able to see the Mark ticket as closed button. Click on the button to mark the ticket as closed.

10 Can I add other users to this ticket? To add people to this ticket, you will have to go to the Manage Ticket link located under the Menu drop down. Now navigate to the Ticket tab. You will see the Add People button located in front of the ticket you have raised. When you click on the Add People button, a window will appear. Enter the address of the people to be added and click on the Add People button. Can a ticket, which is closed, be reopened? Yes, a ticket which is closed can be reopened. You can click on the Reply link at the end of the comments and the ticket will be reopened. Where are the set of frequently asked questions? The most frequently asked questions are available under the Knowledge Base section of the Help Desk. You can access it either on the Home tab or under the Solutions tab. How do I quickly find an answer to my question from the Knowledge Base? You can key in your query in the Search text bar and click on the Search button. You can also type in the keywords and press on the Search button. All the questions related to the keyword types in will be pulled up in front of you.

Guidelines for Using the Web Help Desk

Guidelines for Using the Web Help Desk Guidelines for Using the Web Help Desk Technology Department 7/15/2013 The purpose of this document is to provide guidance on how to navigate the School Association for Special Education in DuPage County

More information

Guidelines for Using the Web Help Desk

Guidelines for Using the Web Help Desk BURBANK SCHOOL DISTRICT 111 Guidelines for Using the Web Help Desk Technology Department 1/7/2013 The purpose of this document is to provide guidance on how to navigate the Burbank School District 111

More information

The purpose of this User Guide is to provide users with guidance on the following:

The purpose of this User Guide is to provide users with guidance on the following: LEAD MANAGEMENT Introduction The purpose of this User Guide is to provide users with guidance on the following: Creating a Lead Importing Leads Managing Leads Completing a Lead Not Proceeding Re-opening

More information

Research Ethics System How To Supervise A Student Application Returned by Administrator. This symbol represents a handy tip or further information.

Research Ethics System How To Supervise A Student Application Returned by Administrator. This symbol represents a handy tip or further information. This symbol represents a handy tip or further information. 1. Logging In Open Internet Explorer or Firefox and log in to the system through the Business Systems front door page - https://frontdoor.spa.gla.ac.uk/login/

More information

SCDOT FTP Server User Guide

SCDOT FTP Server User Guide The new SCDOT File Transfer () solution allows SCDOT employees or customers to upload/download data using either a desktop installed software or a web browser interface. The desktop client can be easily

More information

This symbol represents a handy tip or further information.

This symbol represents a handy tip or further information. This symbol represents a handy tip or further information. 1. Logging In Open Internet Explorer or Firefox and log in to the system through the Business Systems front door page - https://frontdoor.spa.gla.ac.uk/login/

More information

e11 Help Desk User Manual

e11 Help Desk User Manual e11 Help Desk User Manual Representative Section (Version 4.4) Page 1 of 30 Preface The e11 Helpdesk Representative Manual Version 4.4 is intended for the customer support representatives who are responsible

More information

Helpdesk Online User Guide

Helpdesk Online User Guide About Helpdesk Online Helpdesk Online is a web portal for CGS dealers and customers that handles support issues such as software error reports, license problems or feature requests. Helpdesk Online allows

More information

CSSEA Helpdesk User Guide

CSSEA Helpdesk User Guide CSSEA Helpdesk User Guide Contents I. Creating tickets... 3 1. Creating a New Ticket via Email... 3 a. Email format... 3 b. New ticket reply... 3 2. Creating a New ticket via the Website... 4 a. Browse

More information

Using the Findlay City Schools Help Desk Program. This document describes how to submit a helpdesk request into the new system for the first time.

Using the Findlay City Schools Help Desk Program. This document describes how to submit a helpdesk request into the new system for the first time. Using the Findlay City Schools Help Desk Program This document describes how to submit a helpdesk request into the new system for the first time. In order to submit a helpdesk request you will need to

More information

Customer Portal User Manual. 2012 Scott Logic Limited. All rights reserve. 2013 Scott Logic Limited. All rights reserved

Customer Portal User Manual. 2012 Scott Logic Limited. All rights reserve. 2013 Scott Logic Limited. All rights reserved Customer Portal User Manual 2012 Scott Logic Limited. All rights reserve Contents Introduction... 2 How should I use it?... 2 How do I login?... 2 How can I change my password?... 3 How can I find out

More information

Helpdesk manual. Version: 1.1

Helpdesk manual. Version: 1.1 Version: 1.1 Date: 06-May-2014 Introduction Once a new system has been delivered, or an update has taken place, issues could occur, questions raised and new functionality needed. You can register these

More information

From the Start Page click on Create New Client. Alternatively, you can click on New Client within the Browse window on the left hand side

From the Start Page click on Create New Client. Alternatively, you can click on New Client within the Browse window on the left hand side Lead Management The purpose of this User Guide is to provide users with guidance on how to create and manage leads. The guide has been split into a number of sections for ease of reference: Creating a

More information

Price list update. What this exercise is about... 2. What you should be able to do... 2. Introduction... 2. Requirements... 2

Price list update. What this exercise is about... 2. What you should be able to do... 2. Introduction... 2. Requirements... 2 Copyright IBM Corporation 2011 All rights reserved IBM WebSphere Commerce V7 Feature Pack 2 Lab exercise Price list update What this exercise is about... 2 What you should be able to do... 2 Introduction...

More information

Cogito Online Support Desk - Quickstart

Cogito Online Support Desk - Quickstart Cogito Online Support Desk - Quickstart Welcome to the Cogito online Support Portal. This portal provides the primary point of contact for the raising and monitoring of support issues for Cogito software,

More information

Service Desk. (Ver.Oct.2012)

Service Desk. (Ver.Oct.2012) Service Desk Application (Ver.Oct.2012) Overview-1 The new Service desk (Ver.Oct.2012) is a functional upgrade over the Ticket based Helpdesk currently in-use (Ver.Jan 2012) The application has two components:

More information

Help Desk Web User Guide

Help Desk Web User Guide Help Desk Web User Guide 1 P age Contents Create an Incident... 3 Classifying Category... 3 Describe Incident Request... 3 Add Attachments to the Request... 4 Requests... 4 Request List View... 5 Modes

More information

Information Technology Help Desk Instructions

Information Technology Help Desk Instructions Information Technology Help Desk Instructions Company: VanDeMark Chemical Inc. Authors: Jeffrey Marshall & Mark Thompson Date Created: May 2013 Table of Contents 1. Logging into the IT Help Desk... 3 2.

More information

User Guide BMC Remedy Support System

User Guide BMC Remedy Support System United Arab Emirates Federal Authority For Government Human Resources User Guide BMC Remedy Support System User Guide BMC Remedy Support System Releases: Bayanati Self-Service User Guide Version 1.0 Bayanati

More information

Service Desk NODA Interaction Platforms User Manual

Service Desk NODA Interaction Platforms User Manual Service Desk NODA Interaction Platforms User Manual Content System general description... 3 Sign in... 3 User workplace... 3 Reset password... 4 Edit personal information... 4 Issues Managing... 5 System

More information

ACE ONLINE HELPDESK. Guidance Notes V1. Contents. Guidance on new forms of acceptable evidence

ACE ONLINE HELPDESK. Guidance Notes V1. Contents. Guidance on new forms of acceptable evidence Guidance on new forms of acceptable evidence ACE ONLINE HELPDESK Guidance Notes V1 Contents Introduction... 2 Accessing the Helpdesk for the first time... 3 Raising your first ticket... 4 Managing my tickets...

More information

Technical Support System

Technical Support System Technical Support System USER S GUIDE 1 Table of Contents 1.0 GENERAL INFORMATION..3 1.1 System Overview...........4 1.1.1 Objectives...........4 1.1.2 Process Flow..............4 1.1.3 Users...........4

More information

Client Helpdesk Version 1.0.0. Customer Support Portal Login procedures 1. CAD Services Ltd

Client Helpdesk Version 1.0.0. Customer Support Portal Login procedures 1. CAD Services Ltd CAD Services Limited Client Helpdesk Version 1.0.0 1 Introduction The purpose of the helpdesk is to provide a central location for our Customers to interact with CAD Services Staff to resolve any problems,

More information

Training Notes. The TASC Helpdesk

Training Notes. The TASC Helpdesk The TASC Helpdesk The helpdesk feature can be used if you are having any kind of difficulty using our products, if you think of a feature that you would like included in our products, to request bespoke

More information

Aerie Help Desk App. User Guide. Aerie Consulting, LLC 110 West Canal Street Winooski, VT 05404. September 14, 2015 Version 1.0.1

Aerie Help Desk App. User Guide. Aerie Consulting, LLC 110 West Canal Street Winooski, VT 05404. September 14, 2015 Version 1.0.1 Aerie Help Desk App User Guide Aerie Consulting, LLC 110 West Canal Street Winooski, VT 05404 September 14, 2015 Version 1.0.1 Table of Contents Introduction... 3 Scope & Purpose... 3 Process Overview...

More information

IPA Help Desk. How to use Self-Service portal. [Version 1.0] [28/12/1435 H] FRM CC-UME-V001

IPA Help Desk. How to use Self-Service portal. [Version 1.0] [28/12/1435 H] FRM CC-UME-V001 IPA Help Desk How to use Self-Service portal [Version 1.0] [28/12/1435 H] How to use Self-Service portal Institute of public administration provides a new Help Desk system which allows users in the head

More information

User Support Resource

User Support Resource User Support Resource Clearing Browser Cache To optimize your experience in the MyUNLV system, it may be necessary to clear your browser cache. While it is not necessary to clear you cache every time you

More information

Emporio Helpdesk UserGuide

Emporio Helpdesk UserGuide Emporio Helpdesk UserGuide Updated 8/03/13 Applicable to Microsoft Dynamics RMS & Microsoft Dynamics POS2009 1.0 Helpdesk Overview The Emporio Client Helpdesk is the simple way for you to log and track

More information

DIOCESE OF LISMORE CATHOLIC SCHOOLS OFFICE

DIOCESE OF LISMORE CATHOLIC SCHOOLS OFFICE CSO Lismore Helpdesk User Manual Table of Contents Navigating the page... 2 Landing Page... 2 Menu Bar... 2 Submit New Ticket... 3 View my Tickets... 4 Email Notifications... 5 Updating a ticket... 6 Advanced

More information

Using the CA Unicenter Service Desk User Name: Your full MDECA Email Address (For example: otoski@mdeca.org)

Using the CA Unicenter Service Desk User Name: Your full MDECA Email Address (For example: otoski@mdeca.org) Using the CA Unicenter Service Desk User Name: Your full MDECA Email Address (For example: otoski@mdeca.org) Password: mdeca, or a blank space, or mdeca#help1 (If none of the above passwords work then

More information

Introduction... 4. Purpose... 4 Scope... 4 Manitoba ehealth Incident Management... 4 Icons... 4

Introduction... 4. Purpose... 4 Scope... 4 Manitoba ehealth Incident Management... 4 Icons... 4 Remedy Incident Management Version 3.0 Modified: 08/20/2015 TABLE OF CONTENTS Introduction... 4 Purpose... 4 Scope... 4 Manitoba ehealth Incident Management... 4 Icons... 4 Incident Stages Overview...

More information

Brief Instructions for HelpDesk Users

Brief Instructions for HelpDesk Users --- 1.0 --- --- 1 von 8 Aktion Name / Funktion Datum Unterschrift Verfasser Christian Curth Prüfung Ludger Alberding Genehmigung < Name > < AG > Änderungshistorie Version Änderungsgrund Änderungsdatum

More information

Step 2. You will see an interface as shown in the diagram below. Please insert your Help Desk username and password.

Step 2. You will see an interface as shown in the diagram below. Please insert your Help Desk username and password. 1.0 HOW TO CREATE TICKET ON HELP DESK SYSTEM We have come up with an efficient support medium for you which is the help desk system. This medium allows you to send in the issue that you are facing while

More information

PS-Help Desk Customer Manual

PS-Help Desk Customer Manual P R O G E S S S O F T C O R P O R A T I O N E N V I S I O N P U R S U E A C T U A L I Z E ProgressSoft Corp. PS-Help Desk Customer Manual Version: 2.1 Date: December 1, 2010 T a b l e o f C o n t e n t

More information

support@desky.io Desky Helpdesk Software: Agent Interface Quick Start Guide

support@desky.io Desky Helpdesk Software: Agent Interface Quick Start Guide support@desky.io Desky Helpdesk Software: Agent Interface Quick Start Guide The Desky helpdesk platform is designed to make it easy to handle problems and questions from your users. Your helpdesk ties

More information

New Help Desk Ticketing System

New Help Desk Ticketing System New Help Desk Ticketing System Starting Monday, November 30, 2009 at 6 am the University will be going live with their new help desk ticketing system. The website to access the new ticketing system is

More information

IT HELP Desk Dashboard ManageEngine Service Desk Plus User Guide

IT HELP Desk Dashboard ManageEngine Service Desk Plus User Guide Create an Incident When you need to report a failure or problem of your system to the IT help desk team, then send a request to the team. There are different modes of placing a request, such as submitting

More information

Contents 1 Overview 2 Steps to run an Excel Add-In Setup: 3 Add-Ins 4 LOGIN 5 SEND SMS 5.1 Send Text or Flash Sms 5.2 Select Range 5.

Contents 1 Overview 2 Steps to run an Excel Add-In Setup: 3 Add-Ins 4 LOGIN 5 SEND SMS 5.1 Send Text or Flash Sms 5.2 Select Range 5. Contents 1 Overview 2 Steps to run an Excel Add-In Setup: 3 Add-Ins 4 LOGIN 5 SEND SMS 5.1 Send Text or Flash Sms 5.2 Select Range 5.3 Selected Range Preview List 5.4 Scheduling of Messages 5.5 Scheduled

More information

DeskPRO Helpdesk Software: Agent Interface Quick Start Guide

DeskPRO Helpdesk Software: Agent Interface Quick Start Guide support@deskpro.com DeskPRO Helpdesk Software: Agent Interface Quick Start Guide The DeskPRO helpdesk platform is designed to make it easy to handle problems and questions from your users. Your helpdesk

More information

BUSINESS SOFTWARE SOLUTIONS. Processing Credits Cards In Business Plus Accounting

BUSINESS SOFTWARE SOLUTIONS. Processing Credits Cards In Business Plus Accounting BUSINESS SOFTWARE SOLUTIONS Processing Credits Cards In Business Plus Accounting Table of Contents Processing Credit Cards in the Restaurant System...4 Processing Credit Cards in Touch Screen POS...6 Processing

More information

Host Excellence. Client Helpdesk. Version 1.0

Host Excellence. Client Helpdesk. Version 1.0 Host Excellence Client Helpdesk Version 1.0 1 Table of Contents 1 Accessing the Helpdesk... 3 2 What Is A Helpdesk Ticket?... 3 3 Ticket Overview... 3 3.1 Ticket Status... 4 3.2 Ticket Category... 4 3.3

More information

GPC Online Directory Navigation (http://www.gpc.edu/directory)

GPC Online Directory Navigation (http://www.gpc.edu/directory) GPC Online Directory Navigation (http://www.gpc.edu/directory) Employee Search: Employee Name Format Options: o First name, Last name: ex: John Smith o Last name, First name: ex: Smith John o Last name

More information

CAMMS ONLINE SUPPORT PORTAL USER MANUAL

CAMMS ONLINE SUPPORT PORTAL USER MANUAL CAMMS ONLINE SUPPORT PORTAL USER MANUAL September 2014 PREPARED BY CAM Management Solutions Level 17, 45 Grenfell St, Adelaide SA 5000 Telephone: 08 8212 5787 Facsimile: 08-8212-5288 www.cammanagementsolutions.com

More information

How to integrate Verax NMS & APM with Verax Service Desk

How to integrate Verax NMS & APM with Verax Service Desk How to integrate Verax NMS & APM with Verax Service Desk Table of contents Abstract... 3 1. Configuring Service Desk notification profile in Verax Administrator Console... 4 2. Configuring incident categories

More information

MY HELPDESK - END-USER CONSOLE...

MY HELPDESK - END-USER CONSOLE... Helpdesk User Guide Page 1 Helpdesk User Guide Table of Contents 1 INTRODUCTION... 3 1.1. OBJECTIVES... 3 1.2. END-USER CONSOLE... 3 1.3. SUMMARY OF RESPONSIBILITY... 3 1.4. HELPDESK INCIDENT LIFE CYCLE...

More information

open windows Open Windows Logging Open Windows Product Support Issues Open Windows Australia Pty Ltd ABN 64007086348

open windows Open Windows Logging Open Windows Product Support Issues Open Windows Australia Pty Ltd ABN 64007086348 open windows Open Windows Logging Open Windows Product Support Issues Open Windows Australia Pty Ltd ABN 64007086348 635 Glenferrie Road, Hawthorn VIC 3122, Australia ph: +61 398195088 fax: +61 398195151

More information

How to Login Username Password:

How to Login Username Password: How to Login After navigating to the SelecTrucks ATTS Call Tracking & Support Site: www.selectrucksatts.com Select Corporate Link to login for Corporate owned Centers/Locations. Username: Your Email Address

More information

PROGNOSYS SUPPORT TICKETING SYSTEM MANUAL

PROGNOSYS SUPPORT TICKETING SYSTEM MANUAL A.E. PROGNOSYS SOLUTIONS LTD PROGNOSYS SUPPORT TICKETING SYSTEM MANUAL BUGNET This manual contains 11 pages Contents 1 Introduction 3 1.1 Purpose 3 1.2 Working Hours 3 2 Chapter 2 4 2.1 Section 2.1 Logging

More information

Cooper Software Limited

Cooper Software Limited Cooper Software Limited Cooper Software Helpdesk User Guide Publish Date: 02 July 2013 Copyright Notice This document contains proprietary information belonging to Cooper Software Limited may neither be

More information

Genesee Intermediate School District Technology & Media Services 2413 West Maple Avenue Flint, Michigan 48507. GenNET Self-Service Helpdesk Tipsheet

Genesee Intermediate School District Technology & Media Services 2413 West Maple Avenue Flint, Michigan 48507. GenNET Self-Service Helpdesk Tipsheet Genesee Intermediate School District Technology & Media Services 2413 West Maple Avenue Flint, Michigan 48507 GenNET Self-Service Helpdesk Tipsheet The GenNET Self-Service Help Desk is an innovative, web-based

More information

Guide to Using Citrix at SLU (Windows)

Guide to Using Citrix at SLU (Windows) 1 Guide to Using Citrix at SLU (Windows) Section 1: Installing Citrix Client on Your Computer Page 2 Section 2: Citrix Homepage Page 9 Section 3: Troubleshooting Page 11 Section 4: Opening and Saving Files

More information

How to send meeting invitations using Office365 Calendar

How to send meeting invitations using Office365 Calendar How to send meeting invitations using Office365 Calendar This guide tells you how to send meeting requests using the Calendar in your Office365 webmail. There are separate sections for setting this up

More information

IT Service Desk Manual Ver. 2.0. Document Prepared By: IT Department. Page 1 of 12

IT Service Desk Manual Ver. 2.0. Document Prepared By: IT Department. Page 1 of 12 Document Prepared By: Page 1 of 12 INDEX 1. Introduction. 3 2. Home Page..... 4 2.1 My Request Summary..... 4 2.2 Announcement....... 5 2.3 Submit your Request...... 5 2.4 Report a Problem...... 6 2.5

More information

Support System User Guide

Support System User Guide Support System User Guide The Virtual Office support system provides users with a useful way to submit and track issues and resolutions. This feature- rich system is one more way that VO provides customers

More information

Entering a Case Into the PeopleSoft Helpdesk (CRM) Logging in

Entering a Case Into the PeopleSoft Helpdesk (CRM) Logging in Entering a Case Into the PeopleSoft Helpdesk (CRM) Logging in Open Internet Explorer Logging in Navigate to the district home page: http://www.fortbend.k12.tx.us/ Click on Employee Services Finally, click

More information

Installation Guide and Machine Setup

Installation Guide and Machine Setup Installation Guide and Machine Setup Page 1 Browser Configurations Installation Guide and Machine Setup The first requirement for using CURA is to ensure that your browser is set up accurately. 1. Once

More information

INTRODUCTION TO THE PROJECT TRACKING WEB APPLICATION

INTRODUCTION TO THE PROJECT TRACKING WEB APPLICATION INTRODUCTION This document shows a Local Department Administrator for how to set up projects and assigned employees within the web application. The web application works in conjunction with HCM and CalTime

More information

Integrating ConnectWise Service Desk Ticketing with the Cisco OnPlus Portal

Integrating ConnectWise Service Desk Ticketing with the Cisco OnPlus Portal Integrating ConnectWise Service Desk Ticketing with the Cisco OnPlus Portal This Application Note explains how to configure ConnectWise PSA (Professional Service Automation) application settings and Cisco

More information

Remote Online Support

Remote Online Support Remote Online Support STRONGVON Tournament Management System 1 Overview The Remote Online Support allow STRONGVON support personnel to log into your computer over the Internet to troubleshoot your system

More information

Time Warner Cable Business Class IP VPN & Managed IP VPN User Guide

Time Warner Cable Business Class IP VPN & Managed IP VPN User Guide Time Warner Cable Business Class IP VPN & Managed IP VPN User Guide Table of Contents 1. TWCBC IP VPN & Managed IP VPN Service Overview... 4 2. How to Order New Services... 5 2.1 Mobile IP VPN Client Licenses...

More information

BES WebDesk Manual 1.1

BES WebDesk Manual 1.1 BES WebDesk Manual 1.1 1 Index Introduction.... 3 Web Address. 3 Adding a New User Account.. 4 Login into the Website. 5 Members Home Page.. 6 How to Change details of my Profile. 7 How to Change my Password

More information

Welcome to the helpdesk of Logitude World, the first online Freight Forwarding solution specifically developed for the cloud.

Welcome to the helpdesk of Logitude World, the first online Freight Forwarding solution specifically developed for the cloud. How to Use Logitude World s Helpdesk for Support Issues Welcome to the helpdesk of Logitude World, the first online Freight Forwarding solution specifically developed for the cloud. Although our solution

More information

Helpdesk Ticketing User Guide

Helpdesk Ticketing User Guide Helpdesk Ticketing User Guide University College of the North 1/5/2012 Table of Contents UCN Helpdesk Ticketing System Requirements... 1 Logging into Helpdesk Ticketing System... 1 Support Center Options...

More information

CSA Helpdesk User Guide

CSA Helpdesk User Guide CSA Helpdesk User Guide CSA Helpdesk User Guide 1 Creating Tickets 1.1 1.2 Creating a New Ticket via Email 4 Creating a New Ticket via the Website 7 2 Account Management 2.1 2.2 2.3 Logging in to your

More information

VIP Help Desk Web Application User Guide Version 3.0

VIP Help Desk Web Application User Guide Version 3.0 1 VIP Help Desk Web Application User Guide Version 3.0 2 Table of Contents-... New Features of VIP Help Desk 3.0 New features of Admin panel New features of Operator panel New features of User panel How

More information

Welcome to KBOX Client Edition. In order to open and create a ticket or see attached documents, the following steps must be completed:

Welcome to KBOX Client Edition. In order to open and create a ticket or see attached documents, the following steps must be completed: Table of Contents: I. Creating_a_Ticket II. Knowledge_Base III. Email IV. Purchasing Process In order to open and create a ticket or see attached documents, the following steps must be completed: 1) Log

More information

Integrating Autotask Service Desk Ticketing with the Cisco OnPlus Portal

Integrating Autotask Service Desk Ticketing with the Cisco OnPlus Portal Integrating Autotask Service Desk Ticketing with the Cisco OnPlus Portal This Application Note provides instructions for configuring Apps settings on the Cisco OnPlus Portal and Autotask application settings

More information

Getting Started with Swipe Checkout

Getting Started with Swipe Checkout Getting Started with Swipe Checkout What s Inside Hi! So you re all signed up as a Swipe Checkout merchant and the way you sell online is going to be easier than ever before. In this guide we are going

More information

Fax and SMS Quickguide

Fax and SMS Quickguide INTRODUCTION U2 Fax and SMS allow faxes and SMS to be sent directly from a user s workstation via the Internet using U2 Webservices. This improves staff efficiency by removing the need to physically fax

More information

ReviewSnap Quick Training Reference Creating a Self-Review

ReviewSnap Quick Training Reference Creating a Self-Review ReviewSnap Quick Training Reference Creating a Self-Review The ReviewSnap system features a simple self-review form that is integrated with the employee s goal set and year-end performance review. The

More information

Incident Logging in Calderdale Service Desk

Incident Logging in Calderdale Service Desk Incident Logging in Calderdale Service Desk Introduction Calderdale Self Service is the web portal access to the IT Service Desk s call management software. All issues and requests raised within the council

More information

This presentation introduces you to the new call home feature in IBM PureApplication System V2.0.

This presentation introduces you to the new call home feature in IBM PureApplication System V2.0. This presentation introduces you to the new call home feature in IBM PureApplication System V2.0. Page 1 of 19 This slide shows the agenda, which covers the process flow, user interface, commandline interface

More information

IT Service Manager Agent Guide

IT Service Manager Agent Guide IT Service Manager Agent Guide Issue Training - Online Tutorials & Guides http://www.it.northwestern.edu/service-manager/ IT Service Manager Login Page https://itsm-fp.northwestern.edu/footprints/ Contents

More information

HelpDesk Connect Operator Manual rev. 1.0.

HelpDesk Connect Operator Manual rev. 1.0. HelpDesk Connect Operator Manual rev. 1.0. 2003-2009 Eastwright Corp. www.eastwright.com 1 1.System Overview 1.1. Concepts The HelpDesk Connect is a web based help desk system. The program allows efficient

More information

Chapter 4b - Navigating RedClick Import Wizard

Chapter 4b - Navigating RedClick Import Wizard Chapter Chapter 4b - Navigating RedClick Import Wizard 4b Click on an Import Name to display the template screen Click here to create a new template 2. Click on an existing template by clicking on the

More information

Citrix Client Install Instructions

Citrix Client Install Instructions Citrix Client Install Instructions If you are using Citrix remotely, Information Technology Services recommends updating Citrix client to the newest version available online. You must be an administrator

More information

LEARNING RESOURCE CENTRE GUIDE TO OFFICE 365

LEARNING RESOURCE CENTRE GUIDE TO OFFICE 365 LEARNING RESOURCE CENTRE GUIDE TO OFFICE 365 LEARNING RESOURCE CENTRE OCTOBER 2014/2015 Table of Contents Explanation of One Drive and Microsoft Office Online... 3 How to create a document and folder...

More information

NAIT Student Employment Job Posting System

NAIT Student Employment Job Posting System NAIT Student Employment Job Posting System Student Employment is using PlacePro software to optimize the online services students can access when looking for employment. The following is a step by step

More information

ATTENDANCE USING THE GENESIS AUTO DIALER FUNCTION

ATTENDANCE USING THE GENESIS AUTO DIALER FUNCTION ATTENDANCE USING THE GENESIS AUTO DIALER FUNCTION I. Introduction to the Genesis Auto Dialer Function II. Generating an Extract for the Auto Dialer III. Configuring a Daily Attendance Code for the Autodialer

More information

Help Desk Documentation

Help Desk Documentation Help Desk Documentation Welcome Submitting a Request Online Submitting a Request via Email Copying Other Users on Your Requests Creating an Account 5 Accessing Your Account 6 Tracking the Progress of a

More information

(CP) Claim Processing Electronic Select Short Cut Key (F12) Type in Menu Id:

(CP) Claim Processing Electronic Select Short Cut Key (F12) Type in Menu Id: Manual Section 4 Claim Processing (CP) Claim Processing Electronic Select Short Cut Key (F12) Type in Menu Id: CP and enter The # symbol will generate the next Claim ID Process Type: Proof (This will check

More information

Help Desk User Manual (Version 1.0)

Help Desk User Manual (Version 1.0) Help Desk User Manual (Version 1.0) Table of Contents Accessing Infinity Technologies Help Desk Portal... 2 Logging into Infinity Technologies Help Desk Portal for the First Time... 3 Resetting Your Password...

More information

Help Desk Email Templates User s Manual

Help Desk Email Templates User s Manual Help Desk Email Templates User s Manual Welcome... 2 Configuring the Add-in... 3 Help Desk Email Templates Settings... 3 Troubleshooting... 4 Help Desk Email Templates Copyright 2012 Sperry Software Inc.

More information

Creating a Participants Mailing and/or Contact List:

Creating a Participants Mailing and/or Contact List: Creating a Participants Mailing and/or Contact List: The Limited Query function allows a staff member to retrieve (query) certain information from the Mediated Services system. This information is from

More information

Using Internet or Windows Explorer to Upload Your Site

Using Internet or Windows Explorer to Upload Your Site Using Internet or Windows Explorer to Upload Your Site This article briefly describes what an FTP client is and how to use Internet Explorer or Windows Explorer to upload your Web site to your hosting

More information

Helpdesk how to log a ticket and navigate.

Helpdesk how to log a ticket and navigate. Helpdesk how to log a ticket and navigate. Contents Logging a ticket... 3 Use the Knowledge Base (KB) and Community... 6 View Tips and Tricks... 7 Ask a Question... 8 Subscribe and receive notifications...

More information

TRIM: Web Tool. Web Address The TRIM web tool can be accessed at:

TRIM: Web Tool. Web Address The TRIM web tool can be accessed at: TRIM: Web Tool Accessing TRIM Records through the Web The TRIM web tool is primarily aimed at providing access to records in the TRIM system. While it is possible to place records into TRIM or amend records

More information

How do I create a Peachtree (Sage 50) Payroll export file?

How do I create a Peachtree (Sage 50) Payroll export file? How do I create a Peachtree (Sage 50) Payroll export file? Steps to complete prior to running the payroll export in HBS: In Peachtree: Prior to setting up the Peachtree (Sage 50) Payroll export, you will

More information

Service Central Your gateway to support

Service Central Your gateway to support Service Central Your gateway to support Training deck November 2015 Topics Why using Service Central? How to login to Service Central - Option 1 - Option 2 How to submit a ticket How to modify a ticket/check

More information

Self Service Banner (SSB) Finance

Self Service Banner (SSB) Finance Self Service Banner (SSB) Finance I. Self Service Banner Finance Introduction Self Service Banner is a user friendly Banner interface used to research and extract information from the Banner Finance module.

More information

LEARNING MANAGEMENT SYSTEM (LMS) SUBSCRIBING TO A REPORT

LEARNING MANAGEMENT SYSTEM (LMS) SUBSCRIBING TO A REPORT LEARNING MANAGEMENT SYSTEM (LMS) SUBSCRIBING TO A REPORT This QRG provides instructions for subscribing to a report in the LMS. Report subscriptions in the LMS allow reports to be emailed at scheduled

More information

Process Document Campus Community: Create Communication Template. Document Generation Date 7/8/2009 Last Changed by Status

Process Document Campus Community: Create Communication Template. Document Generation Date 7/8/2009 Last Changed by Status Document Generation Date 7/8/2009 Last Changed by Status Final System Office Create Communication Template Concept If you frequently send the same Message Center communication to selected students, you

More information

The Welcome screen displays each time you log on to PaymentNet; it serves as your starting point or home screen.

The Welcome screen displays each time you log on to PaymentNet; it serves as your starting point or home screen. PaymentNet Cardholder Quick Reference Card Corporate Card ffwelcome to PaymentNet The Welcome screen displays each time you log on to PaymentNet; it serves as your starting point or home screen. PaymentNet

More information

Logging in to Google Chrome

Logging in to Google Chrome Logging in to Google Chrome By logging in to Google Chrome, you will be able to quickly access any saved applications, bookmarks, and resources from any location. Please remember...if you are using a lab

More information

Clean Up Email Rules Quick Steps Search Tools Change Views Export Data Convert email to tasks Contact Groups. Outlook Functions

Clean Up Email Rules Quick Steps Search Tools Change Views Export Data Convert email to tasks Contact Groups. Outlook Functions Clean Up Email Rules Quick Steps Search Tools Change Views Export Data Convert email to tasks Contact Groups Outlook Functions Clean Up: New ways to manage conversations and remove redundant emails: Email

More information

How to Attend Virtual Office Hours

How to Attend Virtual Office Hours How to Attend Virtual Office Hours Thanks to technology, we can now help you troubleshoot bugs by observing or sharing control of your screen while chatting with you via IM or VOIP, no matter where you

More information

Requesting Apps for ipads

Requesting Apps for ipads Requesting Apps for ipads Apps are requested through the ITS Helpdesk or the HEAT work order system at https://helpdesk.limestone.on.ca/ There are 2 different app requests and this document will walk you

More information

Remote Desktop Services

Remote Desktop Services Remote Desktop Services AMERICAN INSTITUTES FOR RESEARCH AIR REMOTE DESKTOP SERVICES (RDS) GUIDE Overview Welcome to AIR Remote Desktop Services! AIR Remote Desktop Services can be accessed from a Windows

More information

File Storage. This is a manual that contains pertinent information about your File Storage space at SLC.

File Storage. This is a manual that contains pertinent information about your File Storage space at SLC. File Storage This is a manual that contains pertinent information about your File Storage space at SLC. About All students at SLC are provided with an allotment of secure storage space to save and store

More information

This document shows new Citrix users how to set up and log in to their Citrix account.

This document shows new Citrix users how to set up and log in to their Citrix account. Citrix Set up Set up and Log in to Citrix Objective: This document shows new Citrix users how to set up and log in to their Citrix account. Procedure This document shows you how to set up and log in to

More information