Transform the Customer Experience in Retail Energy Across All Channels

Size: px
Start display at page:

Download "Transform the Customer Experience in Retail Energy Across All Channels"

Transcription

1

2 Transform the Customer Experience in Retail Energy Across All Channels Bruno Gapo Utilities Industry Director Oracle Eric-Thierry Martin Director of CX Product Strategy for Energy & Utilities Oracle September 29, 2014 Copyright 2014, Oracle and/or its affiliates. All rights reserved.

3 Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle s products remains at the sole discretion of Oracle.

4 Session Topics The Customer Imperative How to Enable Great Customer Experiences? Oracle CX Solution for Utilities Complete CX Proof of Concept Examples

5 social mobile y-gen self discovery Your Customer has CHANGED buying learning targets choice value expectation information 5

6 Customers Take Control 86% 1% 89% of consumers will pay more for a better customer experience of consumers feel their expectations for a good experience are met of consumers switched to a competitor after a poor experience Mass media Internet/1:1 Social/Mobile Does This Apply to Utilities? Source: RightNow Customer Experience Impact Report (2012), based on a survey conducted by Harris Interactive

7 Additional Forces in Play for Utilities $ the brand Affordable Micro Generation & Storage Energy Efficiency and Control More Customer Choices Revenue Erosion Price Volatility Business Model Challenge Smart Metering Connected Home, Devices, Communities Harnessing Big Data 17% of Utilities consider they are prepared for Big Data Only 20% are giving themselves a A+ for giving information to people who need it Source: : Oracle Study 2013 Utilities and Big Data: Accelerating the Drive to Value 7

8 Statistics indicate there is progress to be made 97% of execs say customer experience is critical to their business advantage 39% are just getting started with a customer experience initiative 20% consider their customer experience initiative to be advanced Source: 2013 Global Insights on Succeeding in the Customer Experience Era survey of 1300 senior level execs in North America, Europe, Asia Pacific and Latin America.

9 Perception Chasm 49% of CEOs think customers will switch due to CX 89% of customers have switched to a competitor precisely because of poor CX the brand 80% of CEOs believe they give good CX But only 43% of customers have had a consistent positive experience with the brand Source: Global Insights on Succeeding in the Customer Experience Era, Oracle, (2013, )from market research survey of 1,300 global senior execs in North America, Europe, Asia Pacific and Latin America.

10 HOW TO ENABLE GREAT CUSTOMER EXPERIENCE 10

11 You may be asking yourself.. So many applications How about integrated processes? Everything On the Cloud? Are my existing solutions obsolete? Is this really configurable to my needs? Can I enhance what I have? How much benefits will I achieve? Where do I start? 11

12 Taking Steps toward the Customer Advocacy shift More than a technology decision Outside In Excel at individual interactions Provide excellent connected journeys and customer intimacy Make it easy, personable to do business with your company Inside Out Connect cross-functional processes, BI, Customer 360 Institute cultural change around customer obsession Sources: Harvard Business Review The Truth About Customer Experience by McKinsey Partners Alex Rawson, Ewan Duncan, and Conor Jones; and Oracle Corp. 12

13 You ve got to start with the customer experience and work backwards to the technology. It starts with what incredible benefits can we give to the customer. Where can we take the customer? Steve Jobs, CEO, Apple Inc. 13

14 Customer experience is the sum of all interactions a customer has with a supplier of goods or services, over the duration of their relationship with that supplier. 14

15 The Customer Journey CUSTOMER BRAND Connecting Every Interaction Your Customer Has With Your Brand

16 Billing/Revenue Management Process Mgmt & Channel Coordination Channel Interactions Imagine your customer s journey Keep the contract process simple Listen my feedback Give me the best offer addressing my needs/budget Let me manage my services where and when I want 3 7 Understand what I ve researched, my usage pattern and service history 2 Keep me informed of new products, Send me information that is relevant to me 6 Web Mobile Partner Social Call Center Retail Marketing Commerce Sales Service Self Service Customer Hub Industry Process Enablers Pricing Engine Customer Order Mgmt Service Knowledge Mgmt - Decisioning Energy Pricing Data Mgmt. Product Hub Enterprise Billing ERP Product Rating Invoicing Catalog Financials Deliver products and services flawlessly Send me timely and relevant offers & rewards while I am using the service 16

17 HOW ORACLE ENABLES GREAT CUSTOMER EXPERIENCE On the Cloud 17

18 Oracle Customer Experience Enabled in the Cloud 1 3 Complete Modern Marketing, Selling, Commerce, Service, Social apps that empower the customer Insightful and Extensible Extend solution, use Dynamic CX profile and Integrate to the Enterprise Modern Empowered Customer Cross-Channel Drive greater business value deliver pre-built business processes across silos Tailored for Industries Best Practices for Competitive Advantage and lower TCO

19 Complete Broadest solution capabilities to support your customers journey Social Social Insights Personalized Interaction Social Service Revenue Growth Social Marketing Marketing Social Marketing Modern Marketing Content B2B and B2C Lead Generation Customer/Prospect Profile Service Customer Engagement Agent Empowerment Agile Customer Service Commerce Dynamic experience Scalable Business -friendly Service Commerce CPQ Sales Sales Easy and Adaptable Selling Customer Insight Mobility and Productive Selling Collaborative Selling Pipeline Building CPQ Sell more with effective cross-sell /upsell. Sell faster Sell profitably 19

20 Cloud CX Investment and Acquisitions Oracle Marketing Oracle Commerce Oracle Sales Oracle Service Oracle Social * (*) Pending Acquisition 20

21 Cross Channel We integrate the cross-channel journey that your customers experience Powerful Integration to create Customer Intimacy Social Marketing Service One Experience Commerce CPQ Sales Example integrations Marketing/Sales Cloud Services/Social Cloud Commerce/Social Cloud Social/Marketing Cloud Unique value of CX integrations Higher sales revenue Greater customer retention/loyalty Reduced time to market and results Lower cost and improved value of using unified suite Delivered and planned Integrations Over 37 cross-channel integrations developed 11+ cross-channel integrations planned for FY15 Integrations to 120+ Application Marketplace partners 21

22 Integrations and Roadmap Key Highlights Sales Cloud Commerce CPQ Service Cloud Marketing Cloud Social Network Social Marketing Social Eng. & Mon. Sales Cloud Commerce CPQ Service Cloud Marketing Cloud Social Network Social Marketing Social Engage & Mon. Available Planned/In Development 22

23 Insightful and Extensible Know your Customers; Integrate and Extend your CX platform Leverage CX platform for Competitive Advantage Dynamic CX profile Preconfigured CX profile covers: Sales Locations Preferences Customers Accounts Contacts Ability to extend or build your own Leads Orders Partners Ability to Extend CX applications and Build Your Own Compose UI and data structures in Fusion; extend with Oracle or other PaaS providers. Leverage Groovy and Java for custom applications Ease of Leveraging Investments made in Enterprise Integrate on-premise with cloud applications to efficiently automate key business processes Powerful Business Intelligence across Customer Journey Analytics included with CX applications or consolidate with Oracle Analytics Cloud (coming soon) 23

24 Extensible Cloud Adapters SERVICE VIRTUALIZATION & MEDIATION Mainframe Custom

25 Tailored for Industries (Utilities) Industry Solution /Reference Architectures /Blueprints to Accelerate Adoption & Time to Value Pre-built with best practices for your business needs Industry Blueprint Industry best practices Reference Processes for Utilities Roadmap Accelerated Customer Deployment Superior ability for Consulting partners to speed deployment through Reference Integrations: Industry Solution Accelerators for Retail and Regulated Utilities Available & Ongoing Subscription Contract Renewals for Utilities and Telecommunication Available Solution Verticalization CPQ Cloud Asset Based Ordering for Utilities Subscription Management Roadmap 25

26 Oracle s Cloud Leadership 21,500,000+ End Cloud Users 10,000+ Cloud Enterprise Customers Cloud Customers in 180+ Countries 2,100+ Cloud CX Customers (All Industries) Utilities: Energy Retail Regulated Distribution Water and Waste Management Cloud Customers In 34 Languages

27 HOW ORACLE ENABLES GREAT CUSTOMER EXPERIENCE On Premise & Hybrid 27

28 Billing/Revenue Management Process Mgmt & Channel Coordination Channel Interactions Progressive Transformation to the Cloud Choice of Hybrid or Replacement Options based on Existing Systems CX Processes Contact to Lead CX Delivery Web Mobile Partner Social Call Center Retail Lead to Opportunity Opportunity to Quote Subscription Life Cycle Mgmt Customer Inquiry Resolution Marketing Customer Hub Customer Data Mgmt. Product Hub Enterprise Product Catalog Commerce Sales Service Industry Process Enablers Order Mgmt Service Knowledge Mgmt - Decisioning Billing Rating Invoicing Self Service Pricing Engine Energy Pricing ERP Financials Integrated Solutions Cloud/On Premise/Hybrid Field Inquiry Resolution 28

29 Customer Choices for Retail Utilities Cloud, On Premise, Hybrid Oracle Marketing Oracle Commerce Oracle Sales Oracle Service Oracle Social Siebel CRM for Utilities Foundational Tools Oracle Cloud Infrastructure and Platform Services Oracle Mobile, Portal and Content Tools Siebel Universal Customer Master, Siebel Analytics and RTD Oracle Integration and BPM/SOA Tools

30 Siebel + CX Integrations Current Planned Oracle CX Solutions Integration Description Oracle CX Solutions Integration Description Oracle Social Social Campaigns for Siebel Marketing Social Monitoring/Engagement for Siebel Service Oracle Marketing Cross channel marketing with Siebel Campaigns Oracle Real-Time Scheduling Advanced Scheduling for Siebel Field Sales/Service Oracle Social Network Social Collaboration for Siebel CRM Oracle Commerce Web Commerce for Siebel Order Management Oracle Commerce/ATG Cross Channel OM for Web Commerce (Industry) & Loyalty for Web Commerce Oracle Knowledge Oracle Policy Automation Contextual Knowledge for Siebel Contact Center and Service Policy Automation for Siebel Service Oracle Commerce/Endeca Web Center Sites Siebel Commerce with Product Search Personalized Marketing Content Delivery for Siebel Oracle Sales Account Management for Siebel Sales Oracle Service/RightNow Customer Self-Service for Siebel Service & Enhanced Online Billing (E-Billing) for Oracle Service Oracle Utilities Customer Care and Billing Customer and Product Data Synchronization for Order-to-Cash Oracle Real Time Decisions Next Best Action and Recommendations for Siebel Oracle Real-Time Decisions Intelligent Offer Generation for Siebel Marketing Oracle Sales Sales Productivity and Sales Performance Management for Siebel Sales Oracle Distributed Order Orchestration Orchestrating Demand Capture for Siebel Commerce Click to Call / Chat Integrated Click to Call / Chat for Siebel (Partners) 30

31 Oracle Applications: Current Release and Roadmap Siebel CRM Siebel CRM Current Release Q What s Next 0-12 month planning cycle Future Directions Post 12 month planning cycle Customer Experience New customer self-service and PRM applications that deliver a more modern and intuitive user experience New complete cross-channel commerce capabilities for a consistent and enhanced customer experience New mobile applications framework for both connected/disconnected modes for Sales and Service Industry Innovation New Telco subscription management user experience for Communications that increases customer satisfaction New embedded billing insight/analytics and multi-site ordering for service companies including Utilities Improved citizen experience and case processing for Public Sector New function space diary for Hospitality New Life Sciences and Field Service mobile solutions Increased Agility Enhanced personalization and ability to change look and feel of applications by business users Improved application life cycle management ease of development (IRM), deployment and diagnostics Streamlined installation and patching with a simple wizard based solution Customer Experience New persona driven UI based on roles to enhance usability and improve productivity for multiple browsers and devices New applications that promote intelligent cross-channel customer interactions through Next Best Action framework New Contact Center UI for cross-channel Service (Sales, Service, Social, Chat). A more engaging user experience for reps and agents for all types of Contact Centers Industry Innovation Life Sciences mobile application focusing on the daily role of a Pharma rep with enhanced content delivery Clinical solutions with Risk-Based Monitoring for Trip Report New Financial Services mobile application that improves Sales effectiveness with Needs Analysis New Public Sector customer self-service portal with screening for services, knowledge management and social engagement, also enabled for mobile devices. New process for Telco, doubling order capture efficiency Increased Agility Responsive Web Design that allows users to create views once and deploy across desktops and mobile devices Annual innovation packs and prescriptive, incremental, monthly patching process providing innovation, stability and recommended solutions for your business Cloud integrations with Marketing, Sales, Service and Social Customer Experience Enable Sales and Service to collaborate improving customer experience while providing engagement transparency Call Center stability with the agility of Cloud Knowledge, Self-Service and Chat for memorable customer experiences Present digital corporate assets interactively using edetailing with session, response tracking and reporting Enhanced search experience, intuitive catalog search and visualization of options/results for quicker search analysis Industry Innovation Enhanced Public Sector portal for cross-channel with online applications and eligibility determination New Telco app to increase productivity in the Contact Center. Dynamic Bundling to simplify deal configuration New Retail Execution application supporting call-to-orderto-cash for Consumer Goods including Direct Store Delivery Support for Disconnected Mobile Users Increased Agility New Open Interface framework for cloud integrations Agile Siebel Configuration & Deployment with business user driven application configuration Leverage the power of in-memory database for improved real-time performance with ad-hoc queries Embedded EDQ and Data Governance Management Reporting for improved master data management Restricted to event use only. 31

32 Complete CX: Hybrid POCs 32

33 Introducing Complete CX for Retail Utilities Solution & Product Highlights Key Features Complete, rich CX solution at every step of the Customer Lifecycle Integrated solution enabling quick time to market for fast response to competitive threats Superior cross-channel Marketing, Sales and Service, including Social and mobility E-Commerce Portal for Customers ATG Web Commerce Recommendations and Predictive Models Oracle Real Time Decisions Product Definition, Rating, Invoicing and Individual Rate Master Oracle Utilities Customer Care and Billing Marketing, Product Bundling, Order and Loyalty Management, Sales and Customer Service Siebel for Utilities Trends and Sentiments Monitoring, Social Marketing and Analytics Oracle Social Relationship Management 4 Use Cases that showcase: 11 Oracle Products & Cloud Services Self Service e-billing, Payments and Customer Care Oracle Utilities Customer Self-Service FAQ and Knowledge Search Oracle Knowledge Management 33

34 Complete CX for Retail Utilities POC Cross Channel Research and Ordering 6 Social Listening & Brand Management 4 Loyalty Rewards Personalized Recommendations & Rewards while am using the service Personalized Recommendations Social Marketing and Campaign Quick Time to Market of Promotional Bundle Appointment Booking, Flawless Service Delivery Multi-Channel Usage, Billing, Service Management 34

35 Key Takeaways MARKETING SALES SOCIAL COMMERCE CPQ SERVICE The customer transformation affects Utilities CX is best assessed with an Outside In approach and a holistic view of all interactions throughout the Customer Journey Modern, extensible, cross-channel CX Cloud Solutions enable quick delivery of superior customer experience CX Cloud can enhance existing solutions Cloud, On Premise, and Hybrid deployments are viable paths to CX transformation Oracle enables great Customer Experiences with a complete suite of integrated Cloud, On Premise, and Hybrid solutions 35

36 Where to go from here? Attend CX Product Roadmap and Product Detail Sessions: - Marketing, Sales, CPQ, Commerce, Service, Social CX Solutions - Siebel Attend Product Demonstration Watch a Video Talk to a Solution Expert ( Meet the Experts Sessions) Talk to a Partner Attend a CX Journey Mapping Workshop (CON8795 Thu 10:15 AM Moscone West Room 3009) Oracle Utilities Reception Tuesday 7 PM Novela Mission St. 36

37 37

38

Safe Harbor Statement

Safe Harbor Statement Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment

More information

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material,

More information

Oracle Sales Cloud Configuration, Customization and Integrations

Oracle Sales Cloud Configuration, Customization and Integrations WINTER 15 Oracle Sales Cloud Configuration, Customization and Integrations Oracle's standards-based, open and flexible platform makes it easy to rapidly build and deploy rich applications or integrate

More information

Digital Marketplace - G-Cloud

Digital Marketplace - G-Cloud Digital Marketplace - G-Cloud CRM Services Core offer 9 services in this area: 1. Dynamics CRM Upgrade Services Utilising this service, Core will undertake an evaluation of your current CRM platform. We

More information

An Oracle White Paper October 2010. Siebel Financial Services Customer Relationship Management for Banking

An Oracle White Paper October 2010. Siebel Financial Services Customer Relationship Management for Banking An Oracle White Paper October 2010 Siebel Financial Services Customer Relationship Management for Banking Executive Overview Banks are in constant interaction with customers. A winning and proven strategy

More information

REDEFINE CUSTOMER EXPERIENCE with ITC INFOTECH

REDEFINE CUSTOMER EXPERIENCE with ITC INFOTECH REDEFINE CUSTOMER EXPERIENCE with ITC INFOTECH Partner of choice for CX Cloud The customer is being rediscovered giving rise to the need for a defined and actionable enterprise customer experience strategy

More information

The Customer and YOU Today s Winners are Defined by Customer Experience (CX) Yong Sheng Lee Director, Asia Pacific

The Customer and YOU Today s Winners are Defined by Customer Experience (CX) Yong Sheng Lee Director, Asia Pacific The Customer and YOU Today s Winners are Defined by Customer Experience (CX) Yong Sheng Lee Director, Asia Pacific Safe Harbor Statement The following is intended to outline our general product direction.

More information

Oracle CRM for Consumer Goods Smart Strategies for Profitable Growth

<Insert Picture Here> Oracle CRM for Consumer Goods Smart Strategies for Profitable Growth Oracle CRM for Consumer Goods Smart Strategies for Profitable Growth Angélique Moon Director, Consumer Goods CRM Product Strategy Safe Harbor Statement The following is intended to

More information

The Customer Experience Revolution

The Customer Experience Revolution The Customer Experience Revolution 1 Copyright 2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 8 The following is intended to outline

More information

Deliver a Superior Customer Experience. a social one.

Deliver a Superior Customer Experience. a social one. Social CRM Technology perspective on Business.. or the other way around? Daniel Burian CRM Presales Manager, Central Europe Deliver a Superior Customer Experience. a social one. As

More information

Elevate Customer Experience and Engagement in the New Digital World

Elevate Customer Experience and Engagement in the New Digital World Elevate Customer Experience and Engagement in the New Digital World John Chan CRM Solutions Lead, Microsoft Business Solutions Microsoft Asia Customer buying behavior has fundamentally changed therefore,

More information

Oracle istore. Deliver Intelligent, Personalized Customer Experiences

Oracle istore. Deliver Intelligent, Personalized Customer Experiences Oracle istore Oracle istore is the Enterprise E-Business Suite ecommerce application that provides a personalized, comprehensive and cost-effective Internet sales channel. istore is a key component of

More information

57% 30% 5.4 Stakeholders 53% 97% Customers are. Reps only retain. Average B2B purchase decisions have

57% 30% 5.4 Stakeholders 53% 97% Customers are. Reps only retain. Average B2B purchase decisions have Average B2B purchase decisions have 5.4 Stakeholders Customers are 57% through the buying process before they talk to the supplier Reps only retain 30% of training information within 1 week Cold calls

More information

Are Channels Any Good at Selling SaaS and Cloud Services? A Forrester Research and Avangate Study

Are Channels Any Good at Selling SaaS and Cloud Services? A Forrester Research and Avangate Study Are Channels Any Good at Selling SaaS and Cloud Services? A Forrester Research and Avangate Study Housekeeping Rules 1. All lines are on mute 2. Use the Questions Box on the right 3. Questions will be

More information

Introducing Oracle Transportation & Global Trade Management Cloud Oracle OpenWorld San Francisco

Introducing Oracle Transportation & Global Trade Management Cloud Oracle OpenWorld San Francisco Introducing Oracle Transportation & Global Trade Management Cloud Oracle OpenWorld San Francisco Derek H. Gittoes Vice President, Product Strategy September 2014 Copyright 2014, Oracle and/or its affiliates.

More information

Safe Harbor Statement

Safe Harbor Statement Safe Harbor Statement Statements in this presentation relating to Oracle's future plans, expectations, beliefs, intentions and prospects, are "forwardlooking statements" and are subject to material risks

More information

TOP 5 CRM SOFTWARE SUPPLIERS GUIDE 2012

TOP 5 CRM SOFTWARE SUPPLIERS GUIDE 2012 TOP 5 CRM SOFTWARE SUPPLIERS GUIDE 2012 1. CLICKHQ BY CLICK INNOVATION CLOUD BASED CRM SOFTWARE FOR SMALL BUSINESS Overview Designed, developed and supported in the UK by people who have built and run

More information

Fusion CRM Overview, Strategy, Roadmap

Fusion CRM Overview, Strategy, Roadmap Fusion CRM Overview, Strategy, Roadmap Presenter Date 1 The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into

More information

Oracle Process Cloud Service Rapidly Automate & Manage Process Applications

Oracle Process Cloud Service Rapidly Automate & Manage Process Applications Oracle Process Cloud Service Rapidly Automate & Manage Process Applications Linus Chow Master BPM Champion Disclaimer THE INFORMATION CONTAINED IN THIS DOCUMENT IS FOR INFORMATIONAL SHARING PURPOSES ONLY,

More information

TECHNOLOGY VALUE MATRIX 2H2015 - CRM

TECHNOLOGY VALUE MATRIX 2H2015 - CRM R E S E A R C H N O T E D O C U M E N T P 1 4 9 S E P T E M B E R 2 0 1 5 TECHNOLOGY VALUE MATRIX 2H2015 - CRM A N A L Y S T S Rebecca Wettemann, Fernando Cruz T H E B O T T O M L I N E Customer relationship

More information

Global Insights on Succeeding in the Customer Experience Era. Copyright 2013, Oracle and/or its affiliates. All rights reserved.

Global Insights on Succeeding in the Customer Experience Era. Copyright 2013, Oracle and/or its affiliates. All rights reserved. Global Insights on Succeeding in the Customer Experience Era 1 Contents Introduction 3 Methodology 4 Executive Summary 6 Findings 7 Our Take 16 Industry & Regional Appendix 18 2 Introduction Today s consumers

More information

Oracle s Cloud Computing Strategy

Oracle s Cloud Computing Strategy Oracle s Cloud Computing Strategy Your Strategy, Your Cloud, Your Choice Sandra Cheevers Senior Principal Product Director Cloud Product Marketing Steve Lemme Director, Cloud Builder Specialization Oracle

More information

Driving Insurance Profitable Growth Using CRM On Demand. Oracle Capital Markets Solutions Footprint

Driving Insurance Profitable Growth Using CRM On Demand. Oracle Capital Markets Solutions Footprint Driving Insurance Profitable Growth Using CRM On Demand Oracle Capital Markets Solutions Footprint Safe Harbor Statement The following is intended to outline our general product direction. It is intended

More information

The Digital Transformation

The Digital Transformation The Digital Transformation Driving Multichannel Engagement in Life Sciences with Oracle Marketing Cloud Peter Rojas Sr Director Life Sciences Marilyn Cox Marketing Principal - Industry Center of Excellence

More information

Delivering Great Customer Experience. Řízení zákaznické zkušenosti aneb boj o zákazníka nejen na sociálních sítích 18.4.2013

Delivering Great Customer Experience. Řízení zákaznické zkušenosti aneb boj o zákazníka nejen na sociálních sítích 18.4.2013 1 Delivering Great Customer Experience Řízení zákaznické zkušenosti aneb boj o zákazníka nejen na sociálních sítích 18.4.2013 Daniel Burian CX Solution Architect 2 1 Proč vlastně? 3 Customer Advocacy In

More information

Oracle WebCenter and BPM Strategy and Vision

Oracle WebCenter and BPM Strategy and Vision Oracle WebCenter and BPM Strategy and Vision Gangadhar Konduri Vice President, Product Management September 29, 2014 Copyright 2014, Oracle and/or its affiliates. All rights reserved. Safe Harbor Statement

More information

REDEFINE CUSTOMER EXPERIENCE with ITC INFOTECH

REDEFINE CUSTOMER EXPERIENCE with ITC INFOTECH REDEFINE CUSTOMER EXPERIENCE with ITC INFOTECH Partner of choice for CX Cloud The customer is being rediscovered giving rise to the need for a defined and actionable enterprise customer experience strategy

More information

Oracle Retail Customer Engagement Cloud Services

Oracle Retail Customer Engagement Cloud Services OR A C L E D A T A S H E E T Oracle Retail Customer Engagement Cloud Services Oracle Retail Customer Engagement Cloud Services is a suite of integrated cloud services designed to drive incremental revenue

More information

Direct Choice Office WWW.DCO.SA SALES@DCO.SA +966549998882 +20235371200

Direct Choice Office WWW.DCO.SA SALES@DCO.SA +966549998882 +20235371200 Direct Choice Office WWW.DCO.SA SALES@DCO.SA +966549998882 +20235371200 Direct Choice is a office specialized in information technology services. Our excellence comes from our ability to simulate the nature

More information

Unisys Innovation Plan

Unisys Innovation Plan Unisys Innovation Plan June 12th, 2015 Our View of the Market Unisys regards user support, cloud/datacenter, applications, data, analytics, social, service management and security as essential components

More information

See What's Coming in Oracle Service Cloud

See What's Coming in Oracle Service Cloud bu See What's Coming in Oracle Service Cloud Release Content Document August 2015 TABLE OF CONTENTS ORACLE SERVICE CLOUD AUGUST RELEASE OVERVIEW... 3 WEB CUSTOMER SERVICE... 4 Oracle Service Cloud Community

More information

SAP 360 Customer Powered by SAP HANA. Marcus Ruebsam, Global Head of Solutions, Lob Customer, SAP AG 12 March 2013

SAP 360 Customer Powered by SAP HANA. Marcus Ruebsam, Global Head of Solutions, Lob Customer, SAP AG 12 March 2013 SAP 360 Customer Powered by SAP HANA Marcus Ruebsam, Global Head of Solutions, Lob Customer, SAP AG 12 March 2013 Empowered Customers are Changing the Rules Digitally Connected Socially Networked Informed

More information

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Copyright 2012, Oracle and/or its affiliates. All rights reserved. 1 Oracle WebCenter Strategy and Vision Rob Schootman Principal Sales Consultant Oracle Fusion Middleware 2 Insert Information Protection Policy Classification from Slide 13 Let s introduce myself... 3

More information

ORACLE CRM ON DEMAND RELEASE 26

ORACLE CRM ON DEMAND RELEASE 26 ORACLE CRM ON DEMAND RELEASE 26 THE WORLD S MOST COMPREHENSIVE CRM ON DEMAND SOLUTION Easy to use Fast to deploy Powerful analytics Pre-built industry solutions Embedded sales, marketing, and service best

More information

Creating Great Service Experiences How Modern Customer Service Works. Copyright 2014 Oracle Corporation. All Rights Reserved.

Creating Great Service Experiences How Modern Customer Service Works. Copyright 2014 Oracle Corporation. All Rights Reserved. Creating Great Service Experiences How Modern Customer Service Works Copyright 2014 Oracle Corporation. All Rights Reserved. Delivering Modern Customer Service The world of business is changing fast. Technology

More information

ORACLE SALES ANALYTICS

ORACLE SALES ANALYTICS ORACLE SALES ANALYTICS KEY FEATURES & BENEFITS FOR BUSINESS USERS Analyze pipeline opportunities to determine actions required to meet sales targets Determine which products and customer segments generate

More information

Reduce Trial Costs While Increasing Study Speed and Data Quality with Oracle Siebel CTMS Cloud Service

Reduce Trial Costs While Increasing Study Speed and Data Quality with Oracle Siebel CTMS Cloud Service Reduce Trial Costs While Increasing Study Speed and Data Quality with Oracle Siebel CTMS Cloud Service Comprehensive Enterprise Trial Management in the Cloud Oracle Siebel CTMS Cloud Service lets you effectively

More information

Oracle CPQ Cloud Product Overview. Sergio Martini CX/CRM Master Principal Sales Consultant CX Organization June 11, 2014

Oracle CPQ Cloud Product Overview. Sergio Martini CX/CRM Master Principal Sales Consultant CX Organization June 11, 2014 Oracle CPQ Cloud Product Overview Sergio Martini CX/CRM Master Principal Sales Consultant CX Organization June 11, 2014 Copyright 2014 Oracle and/or its affiliates. All rights reserved. Oracle Confidential

More information

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material,

More information

OpenWorld 2015 Best Practices For Maintaining Oracle Siebel CRM. Iain McGonigle Senior Director, CRM Support

OpenWorld 2015 Best Practices For Maintaining Oracle Siebel CRM. Iain McGonigle Senior Director, CRM Support OpenWorld 2015 Best Practices For Maintaining Oracle Siebel CRM Iain McGonigle Senior Director, CRM Support Oracle Confidential Internal/Restricted/Highly Restricted Safe Harbor Statement The following

More information

Customer Centric Banking. June 2014, IBU Banking, SAP

Customer Centric Banking. June 2014, IBU Banking, SAP Customer Centric Banking June 2014, IBU Banking, SAP EMPOWERED CUSTOMERS ARE 79% 53% 59% Digitally Connected of customers spend at least 50% of total shopping time researching brands online. Socially Networked

More information

Maximising Customer Lifecycle Value by Enhancing Cross Channel Customer

Maximising Customer Lifecycle Value by Enhancing Cross Channel Customer Maximising Customer Lifecycle Value by Enhancing Cross Channel Customer Experiences Johann Ginger 7 th Annual Frost & Sullivan B/OSS Summit Asia The Safe Harbor The following is intended to outline our

More information

DRAFT HOUG 2014 CRM/Customer Experience Szekció

DRAFT HOUG 2014 CRM/Customer Experience Szekció DRAFT HOUG 2014 CRM/Customer Experience Szekció 1 Copyright 2012, Oracle and/or its affiliates. All rights reserved. Program 1. Like, Comment, Share. Az ügyfél-élmény üzleti jelentősége, 2. CRM fentről

More information

Infor Rhythm for commerce E-commerce that s comprehensive, integrated, and beautifully-designed

Infor Rhythm for commerce E-commerce that s comprehensive, integrated, and beautifully-designed TM Infor Rhythm for commerce E-commerce that s comprehensive, integrated, and beautifully-designed Deploy a digital experience that delights customers and drives meaningful business results Make online

More information

Digital Business Services Topic Area Theaters May 17-19, 2016 Orlando, FL

Digital Business Services Topic Area Theaters May 17-19, 2016 Orlando, FL Digital Topic Area Theaters May 17-19, 2016 Orlando, FL Session ID Title Abstract Time and Location DB34027 Exploit Business Benefit Cases to Accelerate and Improve Processes DB34011* DB34008 DB34051*

More information

How to deliver a superior multi channel experience including the new Web Channel Experience Management 3.0

How to deliver a superior multi channel experience including the new Web Channel Experience Management 3.0 How to deliver a superior multi channel experience including the new Web Channel Experience Management 3.0 Matthias Göhler Vice President Product Management Multi Channel, SAP AG Learning Points In this

More information

Top 5 Transformative Analytics Applications in Retail

Top 5 Transformative Analytics Applications in Retail Top 5 Transformative Analytics Applications in Retail Learn how you can boost your bottom line and acquire engaged, happy customers with actionable insight from the world s most comprehensive analytics

More information

Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions

Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions The World is Going Digital The incredible growth of the internet, the proliferation of mobile devices and the

More information

G-Cloud Service Definition. Atos SI Oracle CRM and CX Services

G-Cloud Service Definition. Atos SI Oracle CRM and CX Services G-Cloud Service Definition Atos SI Oracle CRM and CX Services Atos SI Oracle CRM and CX Services SCS Atos provides a range of expert Customer Relationship Management (CRM) and Customer Experience (CX)

More information

Cloud PPM for Project-centric Service Organizations

Cloud PPM for Project-centric Service Organizations Cloud PPM for Project-centric Service Organizations Heidi Zee, Managing Partner & CEO, Frontera Consulting Kevin Beyer, Managing Partner of Global Fusion Services, Frontera Consulting Fiona Purves, Strategy

More information

Survey Says: Consumers Want Live Help

Survey Says: Consumers Want Live Help Session Abstracts Optimization Services Track Survey Says: Consumers Want Live Help October 22 nd, 11:00 am Eastern ATG recently surveyed more than 1,000 Internet users who research, apply for, and buy

More information

Introducing Oracle Integration Cloud Service Simplify Integration to Cloud and Mobile

Introducing Oracle Integration Cloud Service Simplify Integration to Cloud and Mobile Introducing Oracle Integration Cloud Service Simplify Integration to Cloud and Mobile Herb Stiel Vice President Service Integration & ICS Engineering Axel Allgeier Vice President Integration Cloud Service

More information

Customer Engagement Platform. Engage your audience in cross-channel conversations

Customer Engagement Platform. Engage your audience in cross-channel conversations Customer Engagement Platform Engage your audience in cross-channel conversations Customer Engagement Platform Engage Audiences Across Web, Email, Mobile and Social Today audiences are crossing digital

More information

DRIVING B2B SALES IN THE AGE OF DIGITAL

DRIVING B2B SALES IN THE AGE OF DIGITAL DRIVING B2B SALES IN THE AGE OF DIGITAL DRIVING B2B SALES IN THE AGE OF DIGITAL WE RE ON THE CUSP OF A GENERATION SHIFT IN B2B PURCHASING. As Business-to-Business (B2B) buyers are exposed to innovative

More information

Oracle Service Cloud Platform Overview & Roadmap CON8910

Oracle Service Cloud Platform Overview & Roadmap CON8910 Presented with Oracle Service Cloud Platform Overview & Roadmap CON8910 Shon Wedde Sr. Director, Product Management Oracle Service Cloud Oct 2, 2014 Safe Harbor Statement The preceding is intended to outline

More information

An Oracle White Paper August 2013. Oracle Service Cloud Integration with Oracle Siebel Service

An Oracle White Paper August 2013. Oracle Service Cloud Integration with Oracle Siebel Service An Oracle White Paper August 2013 Oracle Service Cloud Integration with Oracle Siebel Service Disclaimer The following is intended to outline our general product direction. It is intended for information

More information

ACHIEVE DIGITAL TRANSFORMATION WITH SALES AND SERVICE SOLUTIONS

ACHIEVE DIGITAL TRANSFORMATION WITH SALES AND SERVICE SOLUTIONS SAP Hybris Solution Overview: SAP Hybris Cloud for Customer ACHIEVE DIGITAL TRANSFORMATION WITH SALES AND SERVICE SOLUTIONS The Digital customer requires companies to be one step ahead of them, be better

More information

Case Study & POC & Demos Information

Case Study & POC & Demos Information Case Study & POC & Demos Information Type: Case Study Name: Multichannel Campaign Management (MCCM) Description: The IBM Company seeks, as vendor, through the multichannel campaign management (MCCM) services,

More information

SIEBEL CONTACT CENTER AND SERVICE APPLICATIONS

SIEBEL CONTACT CENTER AND SERVICE APPLICATIONS SIEBEL CONTACT CENTER AND SERVICE APPLICATIONS Deliver a great customer experience that sets you apart, improves efficiency and drives profitability with Oracle s Siebel Contact Center and Service applications.

More information

CHECKLIST: IS YOUR CRM EVOLVED?

CHECKLIST: IS YOUR CRM EVOLVED? CHECKLIST: IS YOUR CRM EVOLVED? Consumer expectations are rising. They expect each interaction with your organization whether via marketing, sales, service or operations to be seamless, straightforward

More information

Master Your Data and Your Business Using Informatica MDM. Ravi Shankar Sr. Director, MDM Product Marketing

Master Your Data and Your Business Using Informatica MDM. Ravi Shankar Sr. Director, MDM Product Marketing Master Your and Your Business Using Informatica MDM Ravi Shankar Sr. Director, MDM Product Marketing 1 Driven Enterprise Timely Trusted Relevant 2 Agenda Critical Business Imperatives Addressed by MDM

More information

Make the Leap from ecommerce to Omni- Channel

Make the Leap from ecommerce to Omni- Channel Iaodesign/Shutterstock An ecommerce platform is the foundation for a successful Omni- Channel business model arvato Systems North America 6 East 32nd Street, New York, New York 10016 United States All

More information

Sage CRM. Sage CRM v7.1 Cloud. sagecrm.com/trial

Sage CRM. Sage CRM v7.1 Cloud. sagecrm.com/trial Sage CRM Sage CRM v7.1 Cloud sagecrm.com/trial Sage CRM provides your business with a complete view of prospect and customer interactions, enabling effective communication throughout the organisation.

More information

WHITE PAPER. CRM Evolved. Introducing the Era of Intelligent Engagement

WHITE PAPER. CRM Evolved. Introducing the Era of Intelligent Engagement WHITE PAPER CRM Evolved Introducing the Era of Intelligent Engagement November 2015 CRM Evolved Introduction Digital Transformation, a key focus of successful organizations, proves itself a business imperative,

More information

Consumer Goods. itouch Vision s CRM for

Consumer Goods. itouch Vision s CRM for itouch Vision s CRM for Consumer Goods This document gives an overview of itouch Vision s Cloud CRM for consumer goods and discusses the different features and functionality. For further information, about

More information

Enhancing Productivity. Enabling Success. Sage CRM

Enhancing Productivity. Enabling Success. Sage CRM Enhancing Productivity. Enabling Success. Sage CRM Customer Relationship Management Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives

More information

February 16th, 2012 Prague. Smarter Commerce. Robert Mahr. Leader Smarter Commerce CEE & RCIS

February 16th, 2012 Prague. Smarter Commerce. Robert Mahr. Leader Smarter Commerce CEE & RCIS February 16th, 2012 Prague Smarter Commerce Robert Mahr Leader Smarter Commerce CEE & RCIS Complex Fuzzy Interlocked Powerful! The Smarter Consumer is more instrumented Instrumented 36% more consumers

More information

Oracle Cloud 25.09.14. Bjarte Drivenes Enterprise Architect. Copyright 2014 Oracle and/or its affiliates. All rights reserved.

Oracle Cloud 25.09.14. Bjarte Drivenes Enterprise Architect. Copyright 2014 Oracle and/or its affiliates. All rights reserved. Oracle Cloud 25.09.14 Bjarte Drivenes Enterprise Architect Copyright 2014 Oracle and/or its affiliates. All rights reserved. Copyright 2014 Oracle and/or its affiliates. All rights reserved. Agenda Private

More information

Vision for the Future: Digital Transformation of Government CORE 2016 Nick Campisi Director, US S&L Pre Sales Engineering Public Sector Applications

Vision for the Future: Digital Transformation of Government CORE 2016 Nick Campisi Director, US S&L Pre Sales Engineering Public Sector Applications Vision for the Future: Digital Transformation of Government CORE 2016 Nick Campisi Director, US S&L Pre Sales Engineering Public Sector Applications Top Boardroom Priorities Readiness for Inorganic Growth

More information

WebSphere Commerce V7 Management Center

WebSphere Commerce V7 Management Center Juha Nevalainen WebSphere Commerce Technical Specialist April 20 WebSphere Commerce V7 Management Center Introduction Proof of Technology Agenda What is WebSphere Commerce WebSphere Commerce Focus Areas

More information

CRM On Demand now hosted locally in Europe. An Oracle White Paper 2011

CRM On Demand now hosted locally in Europe. An Oracle White Paper 2011 CRM On Demand now hosted locally in Europe An Oracle White Paper 2011 Innovation, fuelled by the rapid development of new technologies, continues to drive competitive advantage in the area of customer

More information

Procurement General Session: Empowering Modern Procurement

Procurement General Session: Empowering Modern Procurement Procurement General Session: Empowering Modern Procurement Business Driven. Technology Powered. Marco Rossi SCM Product Development Director - EMEA Safe Harbor Statement The following is intended to outline

More information

Oracle WebCenter and BPM Strategy and Vision

Oracle WebCenter and BPM Strategy and Vision Oracle WebCenter and BPM Strategy and Vision Kulvinder Hari EMEA FUSION MIDDLEWARE PRODUCT MANAGEMENT 14th October 2014 Copyright 2014, Oracle and/or its affiliates. All rights reserved. Safe Harbor Statement

More information

Enhancing productivity. Enabling success. Sage CRM

Enhancing productivity. Enabling success. Sage CRM Enhancing productivity. Enabling success. Sage CRM Customer Relationship Management Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives

More information

Modern Sales in the Cloud. In the Era of the Empowered Customer

Modern Sales in the Cloud. In the Era of the Empowered Customer Modern Sales in the Cloud In the Era of the Empowered Customer Today s Sales Landscape 45% of enterprise-level buying decisions are made before your buyer says hello to 1 your sales rep 60% of sellers

More information

5 Steps to Building a Customer Experience Driven Contact Center ebook

5 Steps to Building a Customer Experience Driven Contact Center ebook 5 Steps to Building a Customer Experience Driven Contact Center ebook WE VE ENTERED THE AGE OF THE CUSTOMER Empowered buyers demand a new level of customer obsession Technology has evolved through a set

More information

In 2001. in the Wasatch mountains of Utah Agile manifesto was signed

In 2001. in the Wasatch mountains of Utah Agile manifesto was signed The Agile Company In 2001 in the Wasatch mountains of Utah Agile manifesto was signed Manifesto for Agile Software Development Individuals and interactions over processes and tools Working software over

More information

Cloud Ready Data: Speeding Your Journey to the Cloud

Cloud Ready Data: Speeding Your Journey to the Cloud Cloud Ready Data: Speeding Your Journey to the Cloud Hybrid Cloud first Born to the cloud 3 Am I part of a Cloud First organization? Am I part of a Cloud First agency? The cloud applications questions

More information

Driving Sales by Leveraging Analytics with Oracle Cloud. Presented by: Elizabeth Kensicki October 2, 2014

Driving Sales by Leveraging Analytics with Oracle Cloud. Presented by: Elizabeth Kensicki October 2, 2014 Driving Sales by Leveraging Analytics with Oracle Cloud Presented by: Elizabeth Kensicki October 2, 2014 BizTech Oracle advisory, resale, implementation, hosting, management, and support. BizTech Clients:

More information

CRM as a Service. For Customers in the Cloud

CRM as a Service. For Customers in the Cloud CRM as a Service For Customers in the Cloud Customer Relationship Management Our mission: to help our customer identify, define, design and deliver the best CRM strategy, in terms of For our Customer with

More information

Enhancing productivity, enabling. Success. Sage CRM

Enhancing productivity, enabling. Success. Sage CRM Enhancing productivity, enabling Success. Sage CRM Customer Relationship Management Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives

More information

Is your outdated billing system costing you time and money?

Is your outdated billing system costing you time and money? Duck Creek Billing Is your outdated billing system costing you time and money? In a dynamic marketplace, being agile is essential to property and casualty (P&C) insurers that want to grow their business.

More information

Oracle Knowledge Solutions for Insurance. Answers that Fuel Growth

Oracle Knowledge Solutions for Insurance. Answers that Fuel Growth Oracle Knowledge Solutions for Insurance Answers that Fuel Growth When seeking to boost market share and customer retention rates, having answers makes all the difference. Timely answers help brokers and

More information

Patient Relationship Management

Patient Relationship Management Solution in Detail Healthcare Executive Summary Contact Us Patient Relationship Management 2013 2014 SAP AG or an SAP affiliate company. Attract and Delight the Empowered Patient Engaged Consumers Information

More information

Oracle Cloud: Oracle HCM Cloud Service Update. Chris Leone Senior Vice President HCM Cloud Product Development

Oracle Cloud: Oracle HCM Cloud Service Update. Chris Leone Senior Vice President HCM Cloud Product Development Oracle Cloud: Oracle HCM Cloud Service Update Chris Leone Senior Vice President HCM Cloud Product Development Safe Harbor Statement "Safe Harbor" Statement: Statements in this presentation relating to

More information

Get results with modern, personalized digital experiences

Get results with modern, personalized digital experiences Brochure HP TeamSite What s new in TeamSite? The latest release of TeamSite (TeamSite 8) brings significant enhancements in usability and performance: Modern graphical interface: Rely on an easy and intuitive

More information

Profile. Business solutions with a difference

Profile. Business solutions with a difference Profile Business solutions with a difference Overview ITeM Group was founded in 1999 and has a successful history of delivering IT solutions in Australia, New Zealand, Indonesia, China and Canada. We specialise

More information

Oracle CRM On Demand Roadmap CON7334

Oracle CRM On Demand Roadmap CON7334 Oracle CRM On Demand Roadmap CON7334 Joe Blau, CRM On Demand Product Management Jeff Lumsden, CRM On Demand Product Management September 30, 2014 Copyright 2014, Oracle and/or its affiliates. All rights

More information

SIEBEL ECUSTOMER. Siebel ecustomer Self-Service Application

SIEBEL ECUSTOMER. Siebel ecustomer Self-Service Application SIEBEL ECUSTOMER Oracle s Siebel Customer Relationship Management (CRM) applications enable organizations to sell to, market to, and serve their customers more effectively across multiple channels in any

More information

See What's Coming in Oracle Service Cloud

See What's Coming in Oracle Service Cloud See What's Coming in Oracle Service Cloud May 2015 Capabilities and Benefits - Release Content Document ORACLE SERVICE CLOUD MAY RELEASE OVERVIEW This latest release of Oracle Service Cloud provides significant

More information

Luis Melo Head of CRM/CX. Capventis. Policy Automation. Knowledge Management. Field Service Management. Web Customer Service

Luis Melo Head of CRM/CX. Capventis. Policy Automation. Knowledge Management. Field Service Management. Web Customer Service Luis Melo Head of CRM/CX MARKETING CLOUD Capventis COMMERCE CLOUD SERVICE CLOUD SALES CLOUD SOCIAL CLOUD Web Customer Cross Channel Policy Automation Field Cloud Platform MARKETING CLOUD COMMERCE CLOUD

More information

Introduction. External Document 2015 Infosys Limited

Introduction. External Document 2015 Infosys Limited Digital Building deeper consumer relationships through experience contextualization and personalization, analytics for insights-driven action, and digital program execution for superior ROI. Introduction

More information

Case Study: The Hong Kong and China Gas Co. Ltd. (Towngas) Optimizes Customer Care and Field Service Operations by Leveraging CRM Technology

Case Study: The Hong Kong and China Gas Co. Ltd. (Towngas) Optimizes Customer Care and Field Service Operations by Leveraging CRM Technology Case Study: The Hong Kong and China Gas Co. Ltd. (Towngas) Optimizes Customer Care and Field Service Operations by Leveraging CRM Technology Tony Yeung Head of Information Technology, Towngas Eric Thierry

More information

Proven Enterprise Results

Proven Enterprise Results Proven Enterprise Results 20% faster decision making on approvals 3% improvement in net margin rate year 1 $5.5MM in contribution margin Days into seconds (time to produce large proposals) 75% reduction

More information

Lead Management CRM Marketing Automation Powerful. Affordable. Intuitive. gold-vision

Lead Management CRM Marketing Automation Powerful. Affordable. Intuitive. gold-vision Unify your communications with Gold-Vision, a fully featured CRM solution with customer Contact, Sales, Marketing, Projects and Events. Gold-Vision stands out from the crowd with interactive dashboard

More information

www.pwc.com Next presentation starting soon Next Gen Customer Experience Enabled by PwC & Oracle s Cloud CRM & CX Applications

www.pwc.com Next presentation starting soon Next Gen Customer Experience Enabled by PwC & Oracle s Cloud CRM & CX Applications www.pwc.com Next presentation starting soon Next Gen Customer Experience Enabled by & Oracle s Cloud CRM & CX Applications Agenda Introductions & Customer Experience / CX Defined Why CX is Critical Today?

More information

Openbravo Subscription and Recurring Billing Managing a Subscription-based Business and How a Technology Giant Did It

Openbravo Subscription and Recurring Billing Managing a Subscription-based Business and How a Technology Giant Did It Openbravo Subscription and Recurring Billing Managing a Subscription-based Business and How a Technology Giant Did It 1 Presenter Jon Setuain Senior Consultant at Openbravo 2 Trusted Vendor World leader

More information

B2B E-Commerce Solutions Empower Wholesale Distributors

B2B E-Commerce Solutions Empower Wholesale Distributors SAP Thought Leadership Paper Wholesale Distribution B2B E-Commerce Solutions Empower Wholesale Distributors Achieve Interaction Excellence with Outstanding Online Experiences and High-Quality Digital Content

More information

The art of process-driven CRM

The art of process-driven CRM The art of process-driven CRM 1 bpm online marketing 2 bpm online sales 3 bpm online service 4 bpm online platform Strategy Creating process-driven products marketing sales service bpm online A single

More information