Driving Insurance Profitable Growth Using CRM On Demand. Oracle Capital Markets Solutions Footprint

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1 Driving Insurance Profitable Growth Using CRM On Demand Oracle Capital Markets Solutions Footprint

2 Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle s products remains at the sole discretion of Oracle.

3 Agenda Oracle s Insurance CRM On Demand Solution Set Trend Business Issues Oracle s Solution Value Proposition

4 Top Business Issues for Insurers How to grow business profitably is one of the top issues for carriers Top Business Issues Ways for Carriers to: Grow premium revenue: Expand the product line Build new distribution channels Optimized existing distribution channels Be more profitable: Controlling cost Build straight through processing Outsource business & technology services Source: Celent Analysis

5 How Can Oracle Helps Insurers Achieve Profitable Growth Objectives? Suppliers Financial Intermediaries Clearinghouses Exchanges Other Complex Relationship Goods & Services Providers Insurance Companies & Reinsurance Finance Companies Brokers Regulators Fulfillment Providers Oracle Can: Optimized existing distribution channels Deliver straight through processing solution Product Providers Banks Agents Capital Markets Firms Consu mer Reduce IT cost and complexity Business Channels Customers

6 Attracting and Retaining Good Producers is Key Independent Producers Priorities in Selecting Carriers Commission rates is NOT the top priorities. New business and UW support, UW speed, marketing & sales support are top 3 priorities in choosing carriers Key Capabilities: Automate the quote, application and UW process Integrate producer sales tools into a unified agent desktop Source: Celent Survey In 69% of cases, a partner is predisposed to recommend a specific brand. 96% of cases, the customer accepted the recommendation. Dataquest / Reality Research

7 Different Strategy for Different Distribution Channels Carriers Carriers would like to align the product with the right channels to deliver the right product at the right time for the right customer. Key Capabilities: Analytical tools to perform profitability analysis by channel Segmentation analysis by both customer and channel Independent Channels (Agents & Brokers) Growth 23% Affiliated Channels (Captive Agents) Growth 17% Direct Channels Growth 10% Banking and life insurance executives, in particular, place a high priority on aligning internal resources and distribution networks with key customer segments. Tillinghast Towers Perrin s Financial Services Industry CEO Report

8 One Customer Experience Across All Touch Points Customer Producer Call Center Oracle Facilitates more effective selling and servicing of prospects and customers, as well as more efficient cross-selling and campaign management. Improve customer satisfaction, retention and overall premium growth and profitability. Web Broker Key Capabilities: Analytical tools to perform cross channel insight Cross selling & Campaign management tools Unified customer master

9 Straight Through Processing Business Value Passport to Insurers Competitive Advantage Insurers Benefits Reduced Opportunities for Error Lower Risks Lower Costs per Transaction Quicker Cycle Time in Processing More Efficient Processing Improved Customer Service Increased Revenue Product/ Campaign Lead/ Opportunity Independent Agents Quote Application U/W Policy Service Large Producers Insurers For executives in the property/casualty insurance sector, employing technology effectively to create distinctive value is the top distribution-related priority. Tillinghast Towers Perrin s Financial Services Industry CEO Report

10 Why Siebel CRM OnDemand? Comprehensive hosted sales, marketing, and service... CRM OnDemand Web-Native UI Multi-Industry Data Model Multi-Channel Support Extended Application Access Integrated Analytics Pre-Built Hybrid Support Cross-Application Integration Siebel 7.x CRM Capabilities Robust Hosted CRM Platform Fast, easy, and affordable Easy to use Fast deployments No hardware, no software, and no additional IT required Other Hosted Vendors Monthly subscription model Immediate results Designed for hosted CRM Built on existing technology and Web Services standards Operates on proven Siebel Data Model Provides seamless integration & migration from hosted to OnPremise Embeds industry-leading customer analytics

11 Oracle Siebel CRM On Demand Solutions Enabling Insurers to Achieve Profitable Growth Objectives Increase Understanding of Customers, Market & Distribution Manage Complex Distribution & Enable Sales Best Practices Support Balanced Marketing Campaigns Across Agents & Brokers Enable Excellent Service for Distribution Partners Analytics Partner/ Sales Management Intelligent Marketing Call Center Customer Knowledge Channel Profitability Product Profitability Contact/ Household Mgmt. Sales Process Mgmt. Rapid Product Rollout Book of Business Customer Segmentation Channel Marketing Results Tracking Caller Profiles Automated Screen Pops Interaction Logging Escalation Mgmt. Comprehensive Distribution Insight and Management

12 ..With Lower Cost & Complexity Provide faster ROI and lower TCO Traditional $$$$$$$$ months to deploy Hardware IVR, ACD, PBX, workstations Software CRM, , CTI Implementation Integration, workflow, training Maintenance Business changes, Upgrades Hosted Solution With Plug-Ins $$$$$$ 6-12 months to deploy Hosted CRM API Toolkit 3 rd Party Hosted Contact Center Maintenance Custom Training Siebel CRM On Demand Solution Include pre-built Integration: IVR, CRM, , CTI $$$$ Weeks/Months to deploy Siebel Call Center On Demand Seamless Support Example of Call Center Implementation

13 Oracle Insurance Solutions for Profitable Growth Insurance A turnkey On Demand solution that enables Insurers to Achieve Profitable Growth Delivers comprehensive distribution management solution Helps insurers optimized existing distribution channel Reduces IT cost and complexity