Amdocs Global Strategic Sourcing
|
|
- Juniper Hutchinson
- 8 years ago
- Views:
Transcription
1 Amdocs Global Strategic Sourcing
2 Over the years, Amdocs Managed Services operations have matured from providing support services around its own products to managing and running end-to-end operations around non-amdocs applications and legacy systems as well. Roz Roseboro, Senior Analyst, Analysys Mason Table of contents Amdocs a proven leader in managed services 04 Amdocs Managed Services portfolio 05 Amdocs Managed Services operational capabilities 06 Amdocs Managed Services analyst recognition 08 Amdocs Managed Services customers 10 AMDOCS MANAGED SERVICES CUSTOMERS SUMMARY 11 AMDOCS MANAGED SERVICES Customer testimonials 12 AMDOCS MANAGED SERVICES Customer case studies 14 Amdocs your preferred managed services partner 19
3 Amdocs A Proven Leader in Managed Services Amdocs Managed Services enable service providers to reduce costs, focus on their core business, grow their subscriber base and revenues, and modernize their systems while presenting savings. With our wide range of Business Process Outsourcing (BPO), IT Outsourcing (ITO) and transformation services, world-class solutions, deep communications expertise and a broad partner ecosystem, Amdocs Managed Services provides a tailored, high-value sourcing offering across all IT domains. Our managed services portfolio supports our commitment to best-practice service levels, compelling financial models and single-focal-point accountability. With more than 25 years of sourcing experience, Amdocs state-of-the-art operations centers and thousands of sourcing experts around the globe serve the world s leading service providers, achieving proven business results. Amdocs Managed Services Portfolio Our managed services portfolio spans across: Global Scale and Capabilities 50 countries 25 years > Global presence in over 50 countries > On-shore, near-shore and off-shore operational centers > Over 25 years of managed services experience > Uniquely focused on outsourcing in communications and media > Services > Business Process Operations > Application Management > IT and Infrastructure Management > Service Delivery Management > Systems Modernization/Consolidation > Functional Domains > Revenue Management > Customer Management > Service and Resource Management > Digital Commerce Management > Product Lifecycle Management Managed Services: Strength in numbers 200 million > Supporting over 200 million subscribers in a managed services environment > Applications > Amdocs Applications > Non-Amdocs/Legacy Applications 58.2 billion > Over 58 billion event records processed/month through our managed services centers Strategic Sourcing $1 billion million AMDOCS GLOBAL PRESENCE > Processing over 250 million digital commerce transactions worth over $1 billion every month > Generating approximately 306 bill cycles monthly > Handling over 30 million telephone directory listings from our managed services centers AUSTRIA GERMANY THE NETHERLANDS ENGLAND CZECH REPUBLIC SWEDEN RUSSIA CHINA 2009 Business Process Operations Revenue Management Customer Management Service and Resource Management Digital Commerce Management Product Lifecycle Management Application Management Application Development Application Testing Application Migration/Conversion Application Training Application Support IT and Infrastructure Management Hardware and Application Hosting Data Center Operations Facilities and Assets Management Capacity Management Systems and Database Management Business Continuity and Disaster Recovery Service Delivery Management CANADA U.S. MEXICO IRELAND FRANCE SPAIN JAPAN THAILAND Named to the Leaders category for Outsourcing Excellence in the IAOP Outsourcing 100 rankings for three years in a row. Program Management Vendor Management Production Management Service Desk BRAZIL ARGENTINA ITALY ISRAEL CYPRUS INDIA AUSTRALIA Service Level Management Release Management POLAND TURKEY SOUTH AFRICA Systems Modernization/Consolidation 04 05
4 Amdocs Managed Services Operational Capabilities With a global presence in over 50 countries and operational centers in North America, Europe and Asia, Amdocs offers flexible delivery models to meet unique customer requirements. > global delivery model with on-shore, off-shore and near-shore capabilities > Thousands of managed services experts with 7 years average communications experience > industry best practices, e.g., 2-day bill cycle > extensive communications-specific business process libraries > automation and tools > certifications for CMMI, ISO and SAS-70 Amdocs Managed Services Operations and Data centers DIGITAL COMMERCE SERVICES DATA CENTER, SEATTLE GLOBAL MANAGED SERVICES OPERATIONS AND DATA CENTERS: Managed Services DATA AND Operations Center: Champaign, IL, USA > Over 25 years experience in running end-to-end managed services operations for leading service providers in North America > Tier 4 data center with 24*7 operations > Supporting over 50 million subscribers > Generating 42 billion event records each month, with a 2-day billing turn Managed Services data and Operations Center: Montreal, Quebec, Canada > Over 8 years experience in running billing and data center operations dedicated exclusively to the communications industry > Two state-of-the-art data centers for production and disaster recovery > Over 10 million invoices generated each month > Supporting convergent billing operations for Tier 1 service providers Digital Commerce Services Data Center: Seattle, WA, USA > 24*7 operations with multiple fiber optic networks > Offering data center facility management, infrastructure support, scheduling and operations monitoring > Supporting over 58 million accounts > Processing over 22 million digital commerce transactions every month EUROPE OPERATIONS CENTER MAASTRICHT, NETHERLANDS EUROPE DATA CENTER VIENNA, AUSTRIA Managed Services Operations Center: Pune, India > Mature off-shore operation centers in India with over 4,000 telecom IT professionals > Five facilities spread across Pune, Gurgaon and Mumbai > 24*7 operations engaged with end-to-end BPO operations and product support > Engaged with the entire spectrum of Amdocs products and business process operations > ISO 9001 and ISO certification Managed Services Data Center: Vienna, Austria > Over 8 years of experience outsourcing operations for European clients > Managing business process, application support and data center operations > 24*7 data center, infrastructure support and helpdesk operations > Two Tier 4 data centers located in Vienna U.S. OPERATIONS AND DATA CENTER, CHAMPAIGN, IL Managed Services Operations Center: Maastricht, Netherlands > Over 6 years of experience in end-to-end managed services operations > 24*7 coverage supporting both Amdocs and non-amdocs applications > Managing wholesale and retail billing, provisioning and partner settlement operations in a managed services environment > Processing over 400 million event record details every month CANADA OPERATIONS AND DATA CENTER, MONTREAL INDIA DEVELOPMENT AND OPERATIONS CENTERS (3 SITES) > PUNE > GURGAON > MUMBAI AUSTRALIA OPERATIONS AND DATA CENTER (DIT), MELBOURNE Managed Services Data Center: Melbourne, Australia > 24*7 operations to support end-to-end managed service operations > Data center facility management, infrastructure support, scheduling and operations monitoring > Processing over 1 million database transactions and generating over 30 bill cycles every month > Certifications: AS/NZS ISO 9001:2008; Alignment with ITIL 06 07
5 Amdocs Managed Services Analyst Recognition Amdocs has been recognized as an industry leader in managed services, business and systems transformation by a range of leading analysts and independent bodies. Amdocs has a proven track record with demonstrated transformation capabilities in various service provider accounts around the world. Amdocs deep understanding of its customers business and how the industry is evolving enables the company to use its broad technology and services portfolio to help service providers achieve their business objectives. Curtis Price, Program Vice President, Infrastructure Services, IDC Amdocs greatest strength is its successful billing and care transformation projects and the resulting long-term relationships with Tier-1 CSPs. It has developed a deep understanding of the systems and processes of these operators, based in large part on its experience with massive transformation projects. Roz Roseboro, Senior Analyst, Analysys Mason Amdocs ranked No 1 in market share for managed/ hosted services (2007) Source: OSS Observer: Telecom software professional services outlook, Jan 2009 Managed services have been proven to be cost effective in reducing operational costs and strategically effective in accelerating time to market, and thus we should expect even greater adoption over the coming years. CSPs will look to a proven OSS/BSS solutions provider that has significant domain expertise with managed services and companies like Amdocs are well positioned to capitalize on this growing demand. Paul Hughes, Research Principal, TM Forum > Amdocs ranked No. 1 in worldwide market share for Telecom Professional Services, > Ranked No. 2 for worldwide revenue and market share, Data Processing and Hosting, Source: Market Share: Telecom Operations Management Systems (BSS, OSS and SDP), Worldwide, ; April 2009 Amdocs holds a powerful position in the OSS/ BSS managed services space and has secured long-term contracts with CSPs, including AT&T in North America. Claire McCarthy, Principal Analyst, Ovum 08 09
6 Amdocs Managed Services Customers AMDOCS MANAGED SERVICES CUSTOMERS SUMMARY Managed services Customers Scope and Coverage B/OSS Managed Services A 7-year managed services program for application management of legacy billing, ordering and customer care systems Modernization and consolidation of Nextel/Sprint billing systems onto a single Amdocs platform under an 8-year managed services program Consolidation and modernization of legacy customer care and billing systems across LOBs under a 6-year managed services program US A 4-year managed services program for management and operations of billing and customer care systems Modernization of billing and customer care platforms under a 6-year managed services program Multi-year license and managed services agreement to support Clearwire s retail and wholesale business Launch of a new WIMAX business under a managed services model Amdocs Managed Services Clients Managed services around IT and infrastructure management Amdocs provides managed services operations to a wide range of service providers and directory publishing companies in North America, Europe and Asia. As part of our long-term partnerships with these customers, we have consistently been able to deliver operational, financial and strategic value and proven business results. UK 4-year managed services engagement for application management of billing and ordering platforms Retail and wholesale billing, customer care and provisioning consolidation and modernization under a 5-year managed services program Digital Commerce Managed Services Central management of digital commerce sales, self service, partners and settlement processes across multiple store fronts on-portal (AT&T MediaMall) and off-portal, under a full hosting managed services model Selected Amdocs Managed Services Customers Hosted digital content management platform processing premium content transactions for Sprint Nextel iden and CDMA subscribers Multi-year hosted platform engagement to manage Alltel s premium content services and manage relationships with different content providers Hosted platform to merchandize and market premium content to end-users by supporting merchant, offer and promotions management Hosted solution to support billing of enterprise customers on behalf of Verizon s content partners US Now (AT&T) Technology platform and managed services to manage Dobson s premium mobile content offering Hosted digital content management platform processing Boost premium content transactions Processing all on-portal and off-portal T-Mobile Puerto Rico (formerly SunCom) premium content transactions and content storefront UK INTERNATIONAL Full outsourcing of T-Zones on-portal content retailing business in 5 countries: Germany, UK, Austria, Netherlands and Croatia Advertising and Media Managed Services 7-year end-to-end managed services agreement, with modernization to support directory services operations (Now AT&T) Ongoing application support and IT infrastructure outsourcing operations for Fiserv Investment Support Services 4-year managed services agreement to unify and modernize and manage directory publishing operations INTERNATIONAL 10 5-year managed services agreement to manage and consolidate the front- and back-office systems onto a single Amdocs platform 11
7 AMDOCS MANAGED SERVICES Customer Testimonials The long-term managed services relationship with Amdocs has helped us deliver significant financial impacts to our business. With the enhanced billing platform and outsourced operations, we have been able to improve the operational efficiencies and key service levels while lowering the time for new product introductions. Frank Anderson, Senior Vice-President, IT Delivery, Bell Residential Services and Bell Canada Amdocs also has been driving some of the largest and most complex business transformations in the communications industry for nearly a quarter of a century. This (managed services) contract is a natural evolution of our successful eight-year relationship with Amdocs and reaffirms the company as one of our most strategic and trusted business partners. Guy Laurence, Former Chief Executive Officer, Vodafone Netherlands Amdocs outsourcing has played a vital role in simplifying the large and complex architecture that we inherited, to meet the current needs of our company. By relying on Amdocs, we were able to leverage their vast experience in a wide range of operations, rather than making a huge investment in developing IT skills and resources to run the new IT infrastructure ourselves. Helen Cousins, Chief Information Officer, Fiserv Investment Support Services Amdocs enables Sprint to improve operational efficiencies in our billing cycle and our care and collection systems. And it is all about improving the customer s overall experience. Operational efficiency means managing costs and running a better business and that drives customer retention and drives greater sales. Amdocs has helped us reduce bill-to-revenue time which resulted in a reduction of call center cost. Getting the bill to the customer soon after service delivery invariably means less lag time for questions and queries so there are fewer call center calls. As Clearwire continues to expand our nationwide mobile WiMAX network, we are investing in proven technology to enable us to launch new products quickly and deliver a powerful customer experience. By partnering with Amdocs, we will deploy an integrated platform to support a growing customer base and to collaborate more effectively with our wholesale partners. Jeff Pearson, Vice President of Information Technology, Clearwire Scott Rice, VP, Customer Billing Services, Sprint Amdocs has been a valuable partner for nearly 20 years, and we look forward to continuing to work with them as we further optimize our operational processes across R.H. Donnelley. This will help us improve service effectiveness and process efficiencies both internally and externally. George Bednarz, Executive Vice President, Enterprise Sales and Operations, R.H. Donnelley The tight integration of the Amdocs products will help MetroPCS to increase operational efficiencies for quicker product-offering introductions, and to equip our agents with a consolidated view of all customer information for faster resolution of customer issues and an enhanced customer experience. By having Amdocs operate the systems at their data center, we can also reduce operational costs and offer even lower rates to our customers. John Olsen, Chief Information Officer, MetroPCS 12 13
8 AMDOCS MANAGED SERVICES Customer Case Studies Case study 1 Case study 2 BSS Transformation and Managed Services Billing Performance (year 1 through 6) BSS Transformation and Managed Services ,000,000 > Multi-year BSS managed services engagement with Transformation > End-to-end customer care and billing operations > One of the largest data and subscriber migrations in the communications industry > Coverage includes Business Process Operations, Application Management, Infrastructure Management, Service Delivery Management > Consolidated billing platform serving post-paid, pre-paid and wholesale customers > Improved overall operational efficiencies by 25% > Reduced infrastructure costs by 20% > Reduced bill cycle duration by 73% > Lowered average time for order completion by 85% > Lowered time to repair critical defects by 84% Billing average hours Average order times (minutes) year 1 year 2 year 3 year 4 year 5 year 6 Average hours Subscribers Excludes audit and print time Order time processed reduced dramatically 30,000,000 25,000,000 20,000,000 15,000,000 10,000,000 5,000,000 Log (average hours) year 1 year 2 year 3 year 4 year 5 year 6 year 7 0 Subscriber population > Large-scale managed services engagement with consolidation and modernization > Managing legacy (non-amdocs) and Amdocs applications around Customer Care, Billing, Provisioning and Partner Wholesale systems > Coverage includes Business Process Operations, Application Management, Infrastructure Management and Service Delivery Management AVERAGE TRAnSACTION VOLUMES AND SLA PERFORMANCE Average monthly provisioning success percentage > Consolidated number of legacy applications into a modernized Amdocs platform > Reduced operational costs by 25% > Significant reduction in bill processing time > Provisioning success percentage remained stable at 99.97% in spite of the growing number of monthly provisioning transactions > Smooth transition of client employees with minimal impact on staff and day-to-day business operations > Enabled quick launch of new services > Improved service quality Average monthly transaction volume 3,000,000 2,500,000 2,000,000 1,500,000 1,000, ,
9 Case study 3 BSS Transformation and Managed Services Year-over-Year cost savings > Multi-year managed services engagement > End-to-end customer care and billing operations > Managing Amdocs and non-amdocs applications > Consolidation and modernization of legacy billing systems across different lines of business > Coverage includes Business Process Operations, Application Management, Infrastructure Management and Service Delivery Management $ millions 40% cost reduction year 1 year 2 year 3 year 4 year 5 year 6 year 7 year 8 > Consolidated billing platforms, resulting in a single unified bill and increased customer satisfaction > Reduced operational costs by 40% > Increased operational flexibility > Reduced time to market for new services > Billing accuracy improved to 99.95% > Reduced overall bill delivery timeline by more than 2 days > Incident resolution rate improved to 98% Incident resolution rate (%) year-end average Incident resolution rate (%) Case study 4 Non-Amdocs Application Management Case study 5 B/OSS Transformation and Managed Services > Long-term managed services deal covering billing, ordering, customer care functions > Amdocs and non-amdocs applications > Non-Amdocs applications include carrier access/retail billing systems, ordering and wholesale systems > Data Center Operations for wireless billing applications > Coverage includes Business Process Operations, Application Management, Infrastructure Management and Service Delivery Management > Managed services with modernization of billing, customer care and OSS operations > Managing Amdocs and non-amdocs applications > Modernization with Amdocs solutions (post-paid, pre-paid, retail/point-of-sale, service control point, roaming) > Coverage includes Business Process Operations, Application Management, Infrastructure Management and Service Delivery Management > Day 1 cost savings of ~15-20% > Overall cost reduction of ~30% > Ongoing quality and productivity improvements > Best-in-class operations with minimal disruption to ongoing operations > Wireless platform modernization > Single accountable vendor for Application Design, Development and Maintenance > Overall cost reduction > Lower time to market to launch new services > Move to a convergent, scalable, next generation solution to meet subscriber growth > Robust operations and best-in-class SLAs 16 17
10 Case study 6 Amdocs Your Preferred Managed Services Partner On and Off-portal, Storefront Management Growth in Content revenues > Centrally manage all digital commerce partners and settlements, both on and off-portal > Storefront management supporting different digital services across multiple payment methods > Provide self-service capabilities to partners > Content Partner Settlement > Managed services operation hosted in Amdocs data center facility > Generating millions of transactions every month for both onand off-portal > Hundreds of partners on-boarded using automated tools, reducing overall costs > Supports multiple storefronts with hundreds of thousands of content items available to subscribers > Provides self-service interface for partner on-boarding, offer management, reporting and auditing, reducing total cost of ownership > Monthly content revenues rose by 15%, with a 3% decrease in content refunds Case study 7 Hosted Digital Content Management 2002 Case study Significant increase in revenue ($ millions): over 3,113% gain generated from premium content Directory Publishing and IT Outsourcing CONTENT REVENUES Amdocs Managed Services Value Proposition Service providers select Amdocs Managed Services to reduce costs, support growth, improve operational quality and lower project risks. Leveraging our deep communications expertise, comprehensive products and services portfolio, operational assets and transformation experience, Amdocs Managed Services projects continue to deliver proven financial, operational and strategic benefits to customers worldwide. Amdocs Managed Services projects deliver day 1 savings and significant year-over-year cost reduction, while providing compelling financial > Reduced Operational Costs > Lower Transformation Costs > financial Flexibility to Fund Transformations models to support risk sharing, CAPEX-OPEX flexibility and funding mechanisms for transformation programs. Amdocs knowledge of its own B/OSS applications and its proven capabilities around non-amdocs applications, combined with its deep communications expertise, assets and best practices, ensure improved operational results, with higher productivity and quality and better SLAs and KPIs. Furthermore, Amdocs provides contractual commitments including bonus and penalty mechanisms to best-practice SLAs. Immediate Efficiencies + Sustainable Business Value Strategic > Business Agility > Enhanced Customer Experience > Reduced Risks > Focus on Core Business > Fully outsourced operations across 5 countries > Content services (content licensing, content management and storefront management, reporting) > Coverage includes Applications Management, Data Center Operations, Services Delivery, Change Requests and Release Upgrades > Multi-year managed services engagement > Application Development and Maintenance (ADM) of Amdocs and non-amdocs applications > Includes modernizing 175 legacy applications into a single, enterprise-wide platform > Providing majority of IT services, supporting over 11,000 end users across 100+ locations Financial Amdocs value proposition OperatioNAL > Better SLAs and KPIs > improved Productivity and Quality Key BENEFITS Key BENEFITS > One unified digital content platform for 5 countries > Risk sharing via per transaction fee business model > Significant reduction in Total Cost of Ownership (TCO) > Increased gaming revenues by ~50% YoY and video content revenues by ~100% YoY > Immediate and ongoing cost savings > Single vendor accountability tied to a flexible SLA model > Enterprise-wide solution enabling common business processes across the organization, allowing for better work-load balancing and labor expense reduction > Deployment of technology solutions that achieve standardization and cost efficiencies The Amdocs Managed Services offering is supported by Amdocs products that are designed to drive agility, growth, ARPU (average revenue per user), rapid time to market and a superior customer experience providing strategic, long-term benefits and delivering both immediate efficiencies and sustainable business value. Our global presence, scale and financial stability, as well as our unmatched delivery track record, extensive transformation experience and single-focal-point accountability, enable service providers to minimize the risks associated with managed services programs
11 ABOUT AMDOCS Amdocs is the leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and intentional customer experience at every point of service. Amdocs provides solutions that combine the software, service and expertise to help our customers execute their strategies and achieve service, operational and financial excellence. Our unique business model focuses on enabling our customers to create differentiation and build brand, loyalty, profitability and competitive leadership. A global company with revenue of $3.16 billion, Amdocs has more than 17,000 employees and serves customers in more than 50 countries around the world. Visit Amdocs at Amdocs has offices, development and support centers worldwide, including sites in: THE AMERICAS ASIA PACIFIC EUROPE, MIDDLE EAST & AFRICA BRAZIL AUSTRALIA CYPRUS ISRAEL SPAIN CANADA CHINA CZECH REPUBLIC ITALY SWEDEN MEXICO INDIA FRANCE NETHERLANDS TURkey UNITED STATES JAPAN GERMANY POLAND UNITED kingdom THAILAND HUNGARY RUSSIA IRELAND SOUTH africa For the most up-to-date contact information for all Amdocs offices worldwide, please visit our website at: or for further information us at: managedservices@amdocs.com Copyright Amdocs All Rights Reserved. Reproduction or distribution other than for intended purposes is prohibited, without the prior written consent of Amdocs. Amdocs reserves the right to revise this document and to make changes in the content from time to time without notice. Amdocs may make improvements and/or changes to the product(s) and/or programs described in this document any time. The trademarks and service marks of Amdocs, including the Amdocs mark and logo, Ensemble, Enabler, Clarify, Return on Relationship, Intelecable, Collabrent, Intentional Customer Experience, Cramer and Qpass are the exclusive property of Amdocs, and may not be used without permission. All other marks are the property of their respective owners. GSS_EVI_05-09
Amdocs Global Strategic Sourcing
Amdocs Global Strategic Sourcing Over the years, Amdocs Managed Services operations have matured from providing support services around its own products to managing and running end-to-end operations around
More informationSelected Managed Services Case Studies. Amdocs Global Strategic Sourcing
Selected Managed Services Case Studies Amdocs Managed Services Customers 35+ Managed Services customers worldwide More than 500M subscribers supported Tier 0-4, Greenfields Wide range of IT systems supported
More informationamdocs > customer experience systems innovation Amdocs Convergent Billing 1
amdocs > customer experience systems innovation Amdocs Convergent Billing AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION WWW.AMDOCS.COM Amdocs Convergent Billing 1 2 Amdocs Convergent Billing amdocs >
More informationUPGRADED AMDOCS CONVERGENT BILLING SOLUTION HELPS XL INCREASE CAPACITY AND ACCELERATE TIME TO MARKET FOR PREPAID AND POST-PAID SERVICES
AMDOCS CUSTOMER success story UPGRADED AMDOCS CONVERGENT BILLING SOLUTION HELPS XL INCREASE CAPACITY AND ACCELERATE TIME TO MARKET FOR PREPAID AND POST-PAID SERVICES Rather than building our own system
More informationTRANSFORMING THROUGH OUTSOURCING: MANAGED SERVICES AS A STRATEGIC TOOL FOR COMMUNICATION SERVICE PROVIDERS
TRANSFORMING THROUGH OUTSOURCING: MANAGED SERVICES AS A STRATEGIC TOOL FOR COMMUNICATION SERVICE PROVIDERS CONTENTS EXECUTIVE SUMMARY 1 KEY DRIVERS FOR OUTSOURCING 1 OUTSOURCING AS A STRATEGY: KEY BENEFITS
More informationT-MOBILE DEPLOYS INNOVATIVE TECHNOLOGIES AND REINFORCES MARKET LEADERSHIP WITH AMDOCS CHARGING SUPPORTING CUTTING-EDGE BILLING SERVICES
AMDOCS CUSTOMER success story T-MOBILE DEPLOYS INNOVATIVE TECHNOLOGIES AND REINFORCES MARKET LEADERSHIP WITH AMDOCS CHARGING SUPPORTING CUTTING-EDGE BILLING SERVICES By on-going adoption of the latest
More informationamdocs > customer experience systems innovation AMDOCS SALES QUOTE ORDER
AMDOCS SALES QUOTE ORDER AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION WWW.AMDOCS.COM AMDOCS SALES QUOTE ORDER IS YOUR BUSINESS SKIPPING A BEAT? Orders are the heartbeat of your business, and no business
More informationNETCOM DRIVING DOWN THE COST OF BACKHAUL WITH AMDOCS CRAMER
AMDOCS CUSTOMER success story NETCOM DRIVING DOWN THE COST OF BACKHAUL WITH AMDOCS CRAMER One of the big advantages of what we have achieved by implementing Cramer and its efficient work processes is the
More informationThe Amdocs Enterprise Customer Management Solution
The Amdocs Enterprise Customer Management Solution THE MOVE TO ENTERPRISE Most service providers today face profitability challenges and eroding revenue in their consumer business. That s why many operators
More informationCustomers have noticed that we are very responsive, meet our service level agreements, and are more cost conscious. MIKE ROBINSON
AMDOCS CUSTOMER success story AMDOCS HELPS VIRGIN MEDIA IMPROVE WORKFLOW AND INCREASE EFFICIENCY BY MORE THAN 10% Customers have noticed that we are very responsive, meet our service level agreements,
More informationAMDOCS CRM FOR FINANCIAL SERVICES INSTITUTIONS
AMDOCS CRM FOR FINANCIAL SERVICES INSTITUTIONS THE NEED FOR CRM EXCELLENCE In today s highly competitive and challenging environment, financial services institutions can no longer base their strategy primarily
More informationOPENREACH SET TO DELIVER CUSTOMER SERVICE TRANSFORMATION WITH AMDOCS CONSULTANCY
AMDOCS CUSTOMER success story OPENREACH SET TO DELIVER CUSTOMER SERVICE TRANSFORMATION WITH AMDOCS CONSULTANCY We wanted a partner that would talk straight with us, and that s exactly the Amdocs approach.
More informationAMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION
AMDOCS CUSTOMER success story INDIA S FOREMOST AND TRULY INTEGRATED TELECOMMUNICATIONS SERVICE PROVIDER INCREASES CUSTOMER SERVICE PERFORMANCE WITH AMDOCS BUSINESS TRANSFORMATION SERVICES By partnering
More informationAMDOCS INTERACTIVE CUSTOMER SUCCESS STORY HONG KONG CSL
AMDOCS INTERACTIVE CUSTOMER SUCCESS STORY HONG KONG CSL At CSL, we have a commitment to deliver quality, innovative and relevant mobile data services to all of our 1010 and One2Free customers. The Interactive
More informationAMDOCS BILLING SYSTEM TRANSFORMATION DELIVERS NEW TRIPLE-PLAY SERVICES TO KAZAKHTELCOM CUSTOMERS
AMDOCS CUSTOMER success story AMDOCS BILLING SYSTEM TRANSFORMATION DELIVERS NEW TRIPLE-PLAY SERVICES TO KAZAKHTELCOM CUSTOMERS With Amdocs we re in far better position to respond to customer demand by
More informationTELINDUS BELGACOM ICT REDUCES COSTS WITH THE AMDOCS CES SMART AGENT DESKTOP
AMDOCS CUSTOMER success story TELINDUS BELGACOM ICT REDUCES COSTS WITH THE AMDOCS CES SMART AGENT DESKTOP The Amdocs Smart Agent Desktop reduces our costs for implementing features and services by 20 to
More informationBELGIUM S LEADING MULTI-PLAY SERVICE PROVIDER IMPROVES THE CUSTOMER EXPERIENCE AND AGENT EFFICIENCY WITH AMDOCS
AMDOCS CUSTOMER success story BELGIUM S LEADING MULTI-PLAY SERVICE PROVIDER IMPROVES THE CUSTOMER EXPERIENCE AND AGENT EFFICIENCY WITH AMDOCS Amdocs OPS is a very powerful and useful tool and has had a
More informationgives Pelephone the business flexibility to stay at the forefront of evolving customer needs and expectations. Amdocs DORON KURTZ
AMDOCS CUSTOMER success story PELEPHONE SPEEDS THE DELIVERY OF NEW SERVICES ACROSS MULTIPLE MOBILE NETWORKS WITH THE AMDOCS COMPACT SERVICE PLATFORM Amdocs gives Pelephone the business flexibility to stay
More informationWANT TO STRENGTHEN YOUR CUSTOMER RELATIONSHIPS? THE RIGHT SALES STRATEGY WILL HELP
Amdocs Sales WANT TO STRENGTHEN YOUR CUSTOMER RELATIONSHIPS? THE RIGHT SALES STRATEGY WILL HELP Changing market conditions mean that you have to do more than just keep your customers you have to grow your
More informationUnlocking the True Potential of Usage Data. Amdocs White Paper November 2014
Unlocking the True Potential of Usage Data Amdocs White Paper November 2014 UNLOCKING THE TRUE POTENTIAL OF USAGE DATA 2 With the continued pressure to differentiate and lead in a market suffering from
More informationamdocs > customer experience systems innovation AMDOCS SELF-SERVICE AMDOCS SELF-SERVICE 1
amdocs > customer experience systems innovation AMDOCS SELF-SERVICE AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION WWW.AMDOCS.COM AMDOCS SELF-SERVICE 1 IF YOUR CUSTOMERS WANT MORE CONTROL, JUST GIVE IT
More informationAmdocs Support. Maximize your investment
Amdocs Support Maximize your investment Maximize Your Investment Amdocs Support offers a unique and comprehensive set of support services that enable service providers to accelerate the value gained from
More informationTELEKOM AUSTRIA SUCCESSFULLY COMPLETES SERVICE FULFILLMENT PROJECT
AMDOCS CUSTOMER success story TELEKOM AUSTRIA SUCCESSFULLY COMPLETES SERVICE FULFILLMENT PROJECT Breaking the overall transformation program into well-defined projects means that we can enjoy immediate
More informationMobile Application Testing
Mobile Application Testing Best Practices to Ensure Quality Written by Assaf Ben David, Senior Software Testing Consultant MOBILE APPLICATION TESTING 2 Mobile Application Testing Complexities The world
More informationEXPANDING RELATIONSHIP WITH AMDOCS HELPS ADSA ENTER NEW MARKETS AND ENHANCE THE CUSTOMER EXPERIENCE FOR ADSA S PRINT AND ONLINE ADVERTISERS
AMDOCS CUSTOMER success story EXPANDING RELATIONSHIP WITH AMDOCS HELPS ADSA ENTER NEW MARKETS AND ENHANCE THE CUSTOMER EXPERIENCE FOR ADSA S PRINT AND ONLINE ADVERTISERS With the help of Amdocs evolving
More informationamdocs customer SucceSS StORy Duncan Bennett
AMDOCS CUSTOMER success story YORKSHIRE WATER REINFORCES AWARD WINNING CUSTOMER EXPERIENCE BY UPGRADING TO AMDOCS CES Yorkshire Water has transformed its customer service, turning the company into arguably
More informationAMDOCS OSS HELPS OPTIMUS DELIVER SERVICE EXCELLENCE OVER NEXT GENERATION NETWORK AND FIBER-TO-THE-HOME INFRASTRUCTURE
AMDOCS CUSTOMER success story AMDOCS OSS HELPS OPTIMUS DELIVER SERVICE EXCELLENCE OVER NEXT GENERATION NETWORK AND FIBER-TO-THE-HOME INFRASTRUCTURE Amdocs has done an extraordinary job for Optimus. Júlio
More informationAmdocs Data Integrity Management Suite. Rediscover your network
Amdocs Data Integrity Management Suite Rediscover your network Amdocs Data Integrity Management Suite 2 Data integrity management is now a must-have To increase revenues and cut costs, service providers
More informationHow To Be Successful In The Czech Republic
AMDOCS CUSTOMER success story AMDOCS AND IBM HELP T-MOBILE CZECH REPUBLIC ACHIEVE MOBILE AND FIXED-LINE NETWORK CONVERGENCE Amdocs OSS is a very important part of the strategic development of T-Mobile.
More informationAmdocs Field Service
Amdocs Field Service SOMETIMES YOU NEED MORE THAN JUST GREAT FIELD SERVICE PERSONNEL Keeping your customers happy makes the difference between business success and failure, and the service that you deliver
More informationGREENFIELD WIRELESS INNOVATOR OUTSOURCES MISSION-CRITICAL FUNCTIONS TO AMDOCS FOR RAPID SUCCESS
AMDOCS CUSTOMER success story GREENFIELD WIRELESS INNOVATOR OUTSOURCES MISSION-CRITICAL FUNCTIONS TO AMDOCS FOR RAPID SUCCESS MOBILICITY SPEEDS TO MARKET WITH EXTREME OUTSOURCING MODEL Very rapid time
More informationAmdocs Multichannel Selling Solution
Amdocs Multichannel Selling Solution Are Your Sales Channels Geared to Maximize Your Revenue? Most consumers use multiple sales channels when buying a new phone, device or package. While more and more
More informationAmdocs Smart Device Support Solution
Amdocs Smart Device Support Solution The Smartphone Support Dilemma Is Your Call Center Ready? Smartphones offer advanced capabilities that increase customer usage of data-hungry applications such as email,
More informationOSS Managed Services A New Business Model for Service Providers
OSS Managed Services A New Business Model for Service Providers OSS MANAGED SERVICES - a new business model for service providers 2 Contents Executive Summary...3 The Current Environment: Riddled with
More informationWHITE PAPER DON T REACT ACT! HOW PROACTIVE REVENUE MANAGEMENT CAN PAY OFF BIG IN TODAY S MARKETS
WHITE PAPER DON T REACT ACT! HOW PROACTIVE REVENUE MANAGEMENT CAN PAY OFF BIG IN TODAY S MARKETS CONTENTS EXECUTIVE SUMMARY 1 INTRODUCTION 2 REACTING TO A POOR CUSTOMER EXPERIENCE IS TOO LATE AND LEADS
More informationAmdocs Commercial Billing Solution. Central Fee and Interest Manager
Amdocs Commercial Billing Solution Central Fee and Interest Manager THE NEED FOR SMART PRICING AND REVENUE MANAGEMENT EXCELLENCE Today, many banks are facing the need to renew their core business applications,
More informationAmdocs Smart Agent Desktop
Amdocs Smart Agent Desktop Are your contact center agents focused on the right things? Now more than ever, companies are being forced to differentiate themselves based on the customer experience they provide.
More informationAmdocs Energy Solution
Amdocs has been enabling the world s leading service providers to build stronger, more profitable customer relationships for the last 30 years, while investing hundreds of millions of dollars in R&D and
More informationCES 9 Virtualization. Reducing costs and improving operations in service provider IT environments
CES 9 Virtualization Reducing costs and improving operations in service provider IT environments AMDOCS FINANCIAL SERVICES 2 Contents 1. VIRTUALIZATION...3 1.1 Introduction...3 1.2 What is Server Virtualization?...3
More informationLEADING NATIONAL COMMUNICATIONS SERVICE PROVIDER STREAMLINES ITS OPERATIONS THROUGH INVENTORY CONSOLIDATION WITH AMDOCS OSS
AMDOCS CUSTOMER success story LEADING NATIONAL COMMUNICATIONS SERVICE PROVIDER STREAMLINES ITS OPERATIONS THROUGH INVENTORY CONSOLIDATION WITH AMDOCS OSS Amdocs OSS saves time locating equipment, reduces
More informationSTOP GOING IT ALONE: USING MANAGED SERVICES TO ENHANCE THE CUSTOMER EXPERIENCE AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION
STOP GOING IT ALONE: USING MANAGED SERVICES TO ENHANCE THE CUSTOMER EXPERIENCE AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION CONTENTS EXECUTIVE SUMMARY... 3 INTRODUCTION... 4 The Challenge of Customer
More informationwhitepaper critical software characteristics
australia +613 983 50 000 brazil +55 11 3040 4700 canada +1 416 363 7844 cyprus +357 5 845 200 france +331 5660 5430 germany +49 2 131 3480 ireland +353 1 402 9439 israel +972 3 754 6222 italy +39 06 5455
More informationOffshore outsourcing of business services Threat or Opportunity
Siemens Business Services Offshore outsourcing of business services Threat or Opportunity Presentation by Elie Cohen Chief Executive Officer Siemens Business Services France Agenda for the next 20 minutes
More informationAmdocs Web Service Factory
Amdocs Web Service Factory Amdocs Web Service Factory 2 Contents Executive Summary...1 Architecture...3 Components...5 Service Design...7 Service Implementation...9 Amdocs Web Service Factory 3 Executive
More informationHow To Manage An Ip Telephony Service For A Business
Enabling organisations to focus on core revenue generating activities Your business needs reliable, flexible and secure communication tools to enable better connectivity and collaboration with your employees,
More informationAMDOCS CLARIFYCRM HELPS BTEXACT REALIZE 100% ROI ON MILLION-DOLLAR SOLUTION
BT AMDOCS CLARIFYCRM CASE STUDY www.amdocs.com AMDOCS CLARIFYCRM HELPS BTEXACT REALIZE 100% ROI ON MILLION-DOLLAR SOLUTION CHALLENGE > Support the IT needs of 140,000 staff in one of the UK s largest businesses
More informationSybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment
Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment OVERVIEW Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment Rising medical
More informationExecutive Summary. Table Of Contents. tmforum.org 1
Executive Summary Managed services projects have always been complex and are becoming even more so due to the evolution of Communication Service Providers (CSP) requirements and new business expectations.
More information4Motion. End-to-end 4G Wireless Broadband
4Motion End-to-end 4G Wireless Broadband Meeting your 4G needs with freedom of choice 4Motion is Alvarion s end-to-end 4G wireless broadband solution, connecting people and businesses everywhere for a
More informationCISCO METRO ETHERNET SERVICES AND SUPPORT
SERVICES OVERIVEW CISCO METRO ETHERNET SERVICES AND SUPPORT In the ever-changing communications market, incumbent service providers are looking for ways to grow revenue. One method is to deploy service
More informationDriving business value from Amdocs pre-integrated Order-to-Activation
Driving business value from Amdocs pre-integrated Order-to-Activation Driving Business Value from Amdocs Pre-Integrated Order-to-Activation 2 Executive summary By using Amdocs pre-integrated BSS-OSS solution
More informationIBM and Comverse BSS/OSS Solution
IBM Telecommunications IBM and Comverse BSS/OSS Solution Based on Comverse ONE Billing and Active Customer Management Today s consumers live an always on lifestyle, driving the need for operators to reach
More informationAmdocs Turbo Charging and IBM Bladecenter blade servers for breakthrough real-time performance
Amdocs Turbo Charging and IBM Bladecenter blade servers for breakthrough real-time performance Amdocs convergent charging benchmark on IBM blade servers Amdocs Turbo Charging and IBM Bladecenter blade
More informationGLOBAL Service Desk. From Computacenter
From Computacenter CONTENTS 03 04 05 06 07 08 09 11 First class; all the way Great expectations Safety in numbers Choice and flexibility Our next generation service desk Why Computacenter Our customer
More informationLeveraging Business Process Management with Smart Project Orchestration
Leveraging Business Process Management with Smart Project Orchestration Amdocs White Paper February 2015 Leveraging Business Process Management with Smart Project Orchestration 2 Contents Introduction...3
More informationAmdocs Blueprint to Digital. From Vision to Reality
Amdocs Blueprint to Digital From Vision to Reality Amdocs deep understanding of its customers and how the industry is evolving enables the company to use its broad technology and services portfolio to
More informationWHITE PAPER PREPAID LOYALTY: FACT OR FICTION?
WHITE PAPER PREPAID LOYALTY: FACT OR FICTION? CONTENTS EXECUTIVE SUMMARY 1 INTRODUCTION: THE PREPAID LOYALTY CHALLENGE 1 EFFECTIVE STRATEGIES FOR PREPAID LOYALTY 2 BETTER RATES DON T JUST MEAN CHEAPER
More informationLife and annuity SoLutionS ReaCH for new HeiGHtS in PeRfoRManCe and flexibility
Life and Annuity Solutions REACH FOR NEW HEIGHTS IN PERFORMANCE AND FLEXIBILITY INCREASE YOUR agility in the market SET A WINNING STRATEGY WITH CSC S LIFE AND ANNUITY SOLUTIONS CSC has helped Life & Annuity
More informationManaged Transformation: The low-risk, high-reward alternative
Managed Transformation: The low-risk, high-reward alternative MANAGED TRANSFORMATION: THE LOW-RISK, HIGH-REWARD ALTERNATIVE 2 Contents Executive Summary... 3 Transformation triggers... 4 From whether to
More informationNo. 1 Choice for Europe s Leading Brands e-recruitment
Recognised as a leader in e-recruitment software by: No. 1 Choice for Europe s Leading Brands e-recruitment StepStone is the world s leading provider of Total Talent Management solutions. Every day StepStone
More informationCisco Conference Connection
Data Sheet Cisco Conference Connection Cisco IP Communications a comprehensive system of powerful, enterprise-class solutions including IP telephony, unified communications, IP video/audio conferencing,
More informationCustomer Support. Superior Service Solutions for Your Laser and Laser Accessories. Superior Reliability & Performance
Customer Support Superior Service Solutions for Your Laser and Laser Accessories Superior Reliability & Performance Optimizing Service Support for our Customers. Increased up-time Focus on core business
More informationGlobal Services strengthening operator competitiveness
Global Services strengthening operator competitiveness People and competence are at the heart of Ericsson s services business: 65,000 professionals in 180 countries speaking more than 100 languages. Ericsson
More informationAgilent OSS Customer-Centric Service Manager
Agilent OSS Customer-Centric Service Manager Deliver the high-quality wireless experience your high-value customers demand Agilent OSS Customer-Centric Service Manager (CCSM) provides the end-toend, real-time
More informationWHITE PAPER SIX ESSENTIAL CONSIDERATIONS WHEN CHOOSING A FIELD SERVICE SOFTWARE SOLUTION
WHITE PAPER SIX ESSENTIAL CONSIDERATIONS WHEN CHOOSING A FIELD SERVICE SOFTWARE SOLUTION CONTENT DESIGNED AND DEVELOPED SPECIFICALLY FOR FIELD SERVICE... 3 FULLY INTEGRATED FIELD SERVICE FUNCTIONALITY...
More informationNokia Siemens Networks Total Expertise for Customer Experience driven OSS Transformation
Nokia Siemens Networks Total Expertise for Customer Experience driven OSS Transformation 2/2 Nokia Siemens Networks Managed Services Total Expertise provides a complete range of experts, processes, tools
More informationHow To Get The Ifs Cloud On Microsoft Azure 2.5 On A Microsoft Cloud On A Cloud On An Ios 2.4.5 (Cloud) On A Server On A Supermicrosoft Cloud (Cloud On A Mini
IFS CLOUD ON MICROSOFT AZURE YOU RE ALWAYS READY TO POUNCE 2 IFS CLOUD ON MICROSOFT AZURE IFS CLOUD ON MICROSOFT AZURE 3 MAKE YOUR MOVE POISED FOR ANY OPPORTUNITY CLOUD AS YOU WANT IT It s a busy and fast-moving
More informationYOUR GLOBAL M2M PARTNER
YOUR GLOBAL M2M PARTNER The Global M2M Association (GMA) brings together leading mobile operators to make it easier for enterprises to launch global M2M services. We help enterprises reduce time-to-market,
More informationCA Service Desk On-Demand
PRODUCT BRIEF: CA SERVICE DESK ON DEMAND -Demand Demand is a versatile, ready-to-use IT support solution delivered On Demand to help you build a superior Request, Incident, Change and Problem solving system.
More informationAmdocs Customer Management
Amdocs Customer Management PROVIDE THE EXPERIENCE YOUR CUSTOMERS EXPECT The customer experience is the competitive battle ground for service providers whether a customer calls the contact center, visits
More informationSolutions. Business Technology Services Bringing Real Value to Global IT and Business Process Outsourcing Services
Solutions Business Technology Services Bringing Real Value to Global IT and Business Process Outsourcing Services Solutions Change is the only constant in the new global economy. Emerging technologies,
More informationA print infrastructure that guarantees efficiency, productivity and cost savings.
A print infrastructure that guarantees efficiency, productivity and cost savings. Managed Print Services you can A Canon Managed Print Service genuinely manages your print environment to deliver significant
More informationIBM Global Services. IBM Maintenance Services managed maintenance solution for Cisco products
IBM Maintenance Services managed maintenance solution for Cisco products agenda The challenges of business connection The IBM/Cisco strategic alliance Introducing IBM Maintenance Services managed maintenance
More informationContact Center Technology Outsourcing
A v a y a G l o b a l S e r v i c e s Contact Center Technology Outsourcing Lower your costs... get better execution... reduce the risks associated with implementing new customer service and business process
More informationCore Banking Transformation using Oracle FLEXCUBE
in collaboration with Core Banking Transformation using Oracle FLEXCUBE Unlocking the power of FLEXCUBE with Capgemini Moving towards a packaged system transformation program Capgemini is an Oracle Diamond
More informationDELIVERING THE RIGHT CUSTOMER EXPERIENCE EVERY TIME WITH AMDOCS OSS FOR UNIVERSAL SERVICE PROVISIONING
AMDOCS CUSTOMER success story DELIVERING THE RIGHT CUSTOMER EXPERIENCE EVERY TIME WITH AMDOCS OSS FOR UNIVERSAL SERVICE PROVISIONING Amdocs OSS has enabled Slovak Telekom to improve service operations
More informationIt looks like your regular telephone.
It looks like your regular telephone. But it s a lot better. CISCO PHONE SYSTEM SOLUTIONS FOR SMALL AND MEDIUM BUSINESSES Between the increased productivity and administrative savings we ve experienced,
More informationNokia Siemens Networks Network management to service management - A paradigm shift for Communications Service Providers
White paper Nokia Siemens Networks Network management to service management - A paradigm shift for Communications Service Providers Service management solutions enable service providers to manage service
More informationCGI s Global Infrastructure Services Bringing our best to your table
CGI s Global Infrastructure Services Bringing our best to your table cgi.com 2 CGI delivers Best value global delivery, providing immediate access to resources through delivery centers across four continents.
More informationCloud Services for Microsoft
The success of your business depends on your ability to adapt to a dynamic market environment, where globalisation and economic pressures are reshaping the landscape. To remain competitive, your organisation
More informationAnswering challenges of the VoLTE era
Answering challenges of the VoLTE era Amdocs White Paper February 2015 Answering challenges of the VoLTE era Amdocs White Paper Fenruary 2015 ANSWERING CHALLENGES OF THE VOLTE ERA I 2 Overview The excitement
More informationCONSULTING SERVICES Managed IT services
CONSULTING SERVICES Managed IT services CONSULTING SERVICES Organizations around the globe face an array of critical issues in today s business environment. Economic conditions are requiring significant
More informationTechnology. Accenture Infrastructure Outsourcing Services
Technology Accenture Infrastructure Outsourcing Services 2 Accenture Infrastructure Outsourcing Services enable organizations to create a more cost-effective and responsive IT infrastructure one that not
More informationManaged Desktop Services. End-user workplace management solutions for your distributed-client computing environment. HP Services
Managed Desktop Services End-user workplace management solutions for your distributed-client computing environment HP Services Managing your distributed-client computing environment If your IT organization
More informationWHITE PAPER WHY ENTERPRISE RESOURCE PLANNING SOFTWARE IS YOUR BEST BUSINESS INTELLIGENCE TOOL
WHITE PAPER WHY ENTERPRISE RESOURCE PLANNING SOFTWARE IS YOUR BEST BUSINESS INTELLIGENCE TOOL CONTENT WHY COMPANIES WANT BUSINESS INTELLIGENCE... 1 BUILT-IN MEANS BETTER ACCESSIBILITY... 2 CONCLUSION...
More informationA Forrester Consulting Thought Leadership Paper Commissioned By Zebra Technologies. November 2014
A Forrester Consulting Thought Leadership Paper Commissioned By Zebra Technologies November 2014 Internet-Of-Things Solution Deployment Gains Momentum Among Firms Globally Improved Customer Experience
More informationStefanini helps customers achieve cost avoidance savings with CA Service Desk Manager
CUSTOMER SUCCESS STORY Stefanini helps customers achieve cost avoidance savings with CA Service Desk Manager CLIENT PROFILE Industry: IT Services Company: Stefanini Employees: 17,000 Revenue: $1 billion
More informationVodafone Global Supplier Management
Vodafone Global Supplier Management Vodafone Global Enterprise One global communications supplier for streamlined processes, reduced costs and fully centralised management. Vodafone Power to you 78% of
More informationLead the Retail Revolution.
Lead the Retail Revolution. The retail industry is at the center of a dramatic shift in the way consumers shop and interact with their retailers. After hundreds of years of customers going to the store,
More informationBusiness Process Outsourcing Life Insurance
Business Process Outsourcing Life Insurance Life Insurance Challenges Life Insurers are facing market shrinkage, increased customer volatility, cost pressure and ageing IT systems MARKET Dampened demand
More informationTelecom Business Assurance. Managed Services
Telecom Business Assurance Managed Services Our home market is one of the most competitive and innovative in Europe and we needed to focus on our business while looking for different ways to enhance operational
More informationAmdocs Testing Factory
Amdocs Testing Factory Amdocs Testing Factory 2 Contents Introduction...3 Telco & CSP Challenges in Testing...4 The Amdocs Testing Factory Model...5 Set-up and Transition...6 Governance...8 Engagement
More informationBuilding on +60 GW of experience. Track record as of 31 December 2013
Building on +60 GW of experience Track record as of 31 December 2013 Can data and analysis make a difference on turbine performance? Proven technology. For Vestas, it is more than a saying it is something
More informationCONSULTING SERVICES Business & technology consulting and managed services
CONSULTING SERVICES Business & technology consulting and managed services SUNGARD CONSULTING SERVICES Leveraging global delivery to help drive operational efficiency while reducing IT cost Companies face
More informationTransforming Your Core Banking and Lending Platform
Transforming Your Core Banking and Lending Platform Dramatically improve your bank s core systems to increase operating agility, lower time to market, reduce costs and better manage risk and regulatory
More informationHP Application Outsourcing flexible solutions for your changing global business
HP Application Outsourcing flexible solutions for your changing global business Wish you could spend less time maintaining applications and more time growing your business? We can help. Applications are
More informationBridgestone Europe HR Transformation. Martha C. White, Vice President, Human Resouces & CSR Bridgestone EMEA 9 September, 2015
Bridgestone Europe HR Transformation Martha C. White, Vice President, Human Resouces & CSR Bridgestone EMEA 9 September, 2015 Agenda Introductions Personal Introduction Bridgstone Europe: Who we are and
More informationMANAGED SERVICES. A partnership for cost efficient operations and service quality
MANAGED SERVICES A partnership for cost efficient operations and service quality Releasing your potential Establishing and managing networks can be challenging and time-consuming activities for operators
More information