THE JOB FAMILIES R&D/LABORATORIES

Transcription

1 FOR THE ENVIRONMENT

2

3 THE JOB FAMILIES R&D/LABORATORIES SUEZ ENVIRONNEMENT leads a worldwide technical and scientific network consisting of 400 researchers and experts spread over its centres of expertise and research laboratories. These centres of expertise have three principle activities with regard to the group subsidiaries: technical assistance, R&D and knowledge management. SALES/CUSTOMER SERVICES Customer relations, service orientated, commitment. The conquest of new contracts and new markets is achieved by establishing relationships of trust with our customers. The services proposed by Suez Environnement concern the public. It is important that all the people concerned be taken into account in the business approach. STUDIES/PROJECTS The commercial, financial, legal, etc. aspects of a project are essential elements for its success. Suez Environnement is a leading global player thanks to its technical excellence and its ability to manage large-scale projects. WORKS/CONSTRUCTION The design and construction of plants for the treatment of drinking water, wastewater, industrial wastewater, or waste. Our teams work on the studies, plans, works and putting the plant into operation. OPERATIONS/INDUSTRIAL SITES SUEZ ENVIRONNEMENT guarantees the performance of contracts in accordance with the objectives defined (operational and technical optimisation of facilities, management of economic aspects, etc). Industrial sites: Industrial wastewater treatment solutions and site decontamination solutions. GENERAL MANAGEMENT/PROFIT CENTRE Activity management, human resources management, economic approach... These rewarding and fulfilling jobs require strong technical and human qualities. SUPPORTING POSITIONS Finance, Purchasing, Human Resources, Legal, Communications, etc.

4 Summary BY JOB FAMILY ENTITY JOB FAMILY JOB TITLE SHEET PAGE DRI&P DRI&P DRI&P R&D Laboratories R&D Laboratories R&D Laboratories Specialist Research engineer Head of Research SITA SITA LDEF LDEF/DGT SAFEGE Sales/customer service Sales/customer service Sales/customer service Sales/customer service Studies/projects Sales representative Sales manager Sales and technical manager Sales engineer Expert DGT Studies/projects Technical studies engineer SAFEGE DGT SITA Studies/project Studies/projects Studies/projects Junior project engineer Project engineer Engineering & design department head LDEF DGT DGT DGT DGT LDEF Studies/projects Engineering/construction Engineering/construction Engineering/construction Engineering/construction Development/industrial sites Deputy project manager General works supervisor Commissioning engineer Business engineer Works manager Technical director of regional centre DGT Development/industrial sites Operations engineer LDEF Development/industrial sites Technical support engineerwater/wastewater SITA General management/ profit centre Branch manager SITA General management/ profit centre Incineration site manager LDEF General management/ profit centre Head of branch LDEF General management/ profit centre Regional head of branch LDEF General management/ profit centre Director of regional centre 25 38

5 ENTITY JOB FAMILY JOB TITLE SHEET PAGE SAFÈGE General management/ profit centre Branch director SITA/ LDEF SITA/ LDEF DGT SITA General management/ profit centre Support functions Support functions General management/ profit centre Treatment branch manager Buyer Project buyer Services centre manager SITA DGT/ LDEF/SITA LDEF DGT General management/ profit centre Support functions Support functions Support functions Treatment site manager Financial controlleur Administrative and financial manager Business unit administrative and financial manager SITA Support functions Quality and environmental manager SITA Support functions Health and safety manager SITA/LDEF Support functions Communications manager SITA/LDEF Support functions Human resources manager SITA Support functions Financial operations manager The colours correspond to the groups subsidiaries: DÉGREMONT LDEF SITA SAFÈGE DRI&P Jobs specifically intended for young graduates can be easily identified by this image.

6 Summary BY SUBSIDIARY ENTITY JOB FAMILY JOB TITLE SHEET PAGE LDEF SITA DRI&P R&D/Laboratories R&D/Laboratories R&D/Laboratories Sales/customer service Sales/customer service Studies/projects General management/ profit centre General management/ profit centre General management/ profit centre Supports General management/ profit centre General management/ profit centre Support functions Support functions Support functions Support functions Support functions Support functions Sales/customer service Sales/customer service Études/Projets Development/industrial sites Development/industrial sites General management/ profit centre General management/ profit centre Specialist Research engineer Head of Research Sales representative Sales manager Engineering & design department head Branch manager Incineration site manager Treatment branch manager Buyer Services centre manager Treatment site manager Financial controlleur Quality and environmental manager Health and safety manager Communications manager Human resources manager Financial operations manager Sales and technical manager Sales engineer Deputy project manager Technical director of regional centre Technical support engineerwater/wastewater Head of branch Regional head of branch General management/ profit centre Director of regional centre 25 38

7 ENTITY JOB FAMILY JOB TITLE SHEET PAGE General management/ profit centre Treatment branch manager DÉGREMONT SAFÈGE LDEF Support functions Support functions Support functions Support functions Support functions Studies/projects Studies/projects General management/ profit centre Sales/customer service Studies/projects Studies/projects Engineering/construction Engineering/construction Engineering/construction Engineering/construction Development/industrial sites Support functions Support functions Support functions Buyer Financial controlleur Administrative and financial manager Communications manager Human resources manager Expert Junior project engineer Branch director Sales and technical manager Technical studies engineer Project engineer General works supervisor Commissioning engineer Business engineer Works manager Operations engineer Project buyer Financial controlleur Business unit administrative and financial manager

8 DRI&P SPECIALIST 01 > Helps to define and develop policy. Provides research and technical support within his/her professional field. Is the professional reference within the DRI&P and the divisions of SUEZ ENVIRONNEMENT. ORGANISATION > Proposes and defines technical orientation and lines of research in his/her professional field. > Participates in technical training (as trainer) linked to his/her professional field. > Monitors standardisation and lobbying activities. > Assesses the needs and relevance of new projects/tools. > Ensures scientific exposure (congresses, groups of experts...). > Actively maintains an internal and external network of expertise. > Implements/participates in the elaboration of a medium term plan for R&D. > Contributes to technical support assignments within his/her professional field. ENVIRONMENT > Ensures that regulations and government decrees regarding operations are correctly applied > Manages the formalities for obtaining permits (in collaboration with his or her superiors) > Manages around a dozen large-scale research projects each year. > International congresses, scientific partnerships (universities, groups of experts, etc.), professional associations, lobby groups. > More than 10 years experience with a varied operational background, significant knowledge of water treatment and/ or waste management, with a recognized expertise in his or her field, both without and outside the company. At least a level of fluency in 2 foreign languages. > Networking skills, self-starter, sense of responsibility, integrity, creativity, good editing and communication skills,pedagogical flair. > Head of division. 7

9 02 RESEARCH ENGINEER DRI&P > Carries out research programmes while observing the objectives defined by the business division. > International scientific conferences, relations with universities. > Prepares projects according to the defined objectives and the expected deliverables. > Organises the start and monitoring of the technical side of research projects. > Designs models, organises tests, ensures their relevance, collates results, compiles reports of tests and summaries. > Writes scientific articles in specialised national and international publications. > Participates in international conferences on research projects. > Compiles the documentation for operational units and lobby groups. > Participates in the upward flow of needs in R&D. > Compiles the budget for his/her research programme and manages the allocated budget. > Co-operates in technical support assignments in his/her professional field. > Engineer or PhD in engineering in one of the following specialities: analytic chemistry, biology, water treatment, chemical engineering, etc. Can work in a team, good interpersonal skills, with an inquiring mind and creative. > Can work independently when carrying out research projects entrusted to him/ her within the framework set by the specialists and under the responsibility of the Division Head. > Specialist. > Is able to supervise technicians and interns participating in his/her projects. 8

10 PATRICIA R&D ENGINEER CIRSEE My job is to bring together different project managers working on similar subjects in order to allow them to exchange knowledge. I also have a significant support role to play. I also participate in the development of pilot projects, I validate the way in which the project is to be approached and sometimes the plans themselves. The job involves a lot of coordinating and supporting. Another important aspect of my job is to communicate and use the results that we obtain. We need to communicate to promote our knowledge. Being able to work with universities, with people outside the organisation is another important aspect, it allows for very fruitful exchanges. 9

11 03 HEAD OF RESEARCH DRI&P > Participates in defining and coordinating research policy within his/her professional field. In charge of technical support worldwide. Maintains and develops the know-how of specialists within his/her professional domain. > Manages and leads a team of engineers, technicians and PhD students organised into various technical departments. > Proposes and co-ordinates R&D lines of orientation within his/her section. > Implements and co-ordinates interdisciplinary projects with the BUs, industrial partners and universities. > Responsible for the global management of projects which he/she heads. > Formalises capitalisation and dissemination of knowledge. Acts as guarantor for the dissemination of knowledge related to his/her specialisation (current and to be acquired). > Ensures the within the section are maintained as well as a technical network inside and outside the group. > Defines the technical and financial objectives for his/her section and provides the required reports. > International conferences, scientific partners (universities, groups of experts, etc.), professional associations. > More than 10 years experience gathered in different Bus and in different countries as head of operations in his/her field. Qualified engineer with knowledge of economics/management. > Excellent technical knowledge and global proficiency in the various activities in the section. > Perfect command of the processes and operating expenses (OPEX) and investment (CAPEX) related to his/her field. > Speaks 2 languages at least fluently, French and English, with a basic knowledge of Spanish. > Organisation, team leadership, methodical approach, integrity, creativity, capacity for abstraction, editorial ability (French, English), works independently, ability to transmit knowledge. > Staff: 10 to 40 persons > Budget to be managed: 2 to 4 million. > Operational post at other divisions in the Group. 10

12 SITA FRANCE - SUBSIDIARIES SALES REPRESENTATIVE 04 > Puts into action the branch sales plan with regard to the customer portfolio and area for which he is responsible. SALES > Works with and develops the customer portfolio entrusted to him or her in a profitable and sustainable manner. > Uses the SITA offers, especially those related to the development of recycling of materials or organic waste. > Ensures customer satisfaction in collaboration with the operational teams in charge of contracts and service management. > Draws up quotes and commercial offers in collaboration with the relevant people. QUALITY > Maintains an overview of current market conditions within his or her sector and proposes actions to be taken. > Contributes to the controlling and sharing of business intelligence through the detection and identification of potential customers. > Ensures that the sales action plan is respected. > Coordinates sales actions with operations and other actors involved in the contract. > Potential and actual customers, suppliers, institutions, opinion leaders, partners and subcontractors. > Baccalaureate +4/5 years of study, business or engineering school graduate or university graduate with a degree in a technical field. > Baccalaureate +2/3 years of study with significant initial experience. > Canvassing skills. > Ability to negotiate. > Knowledge of loyalty building techniques. > Ability to listen to clients, reactive. > Methodological in the drafting of offers and in calculating profitability. > Good interpersonal skills. > Ability to adapt and to innovate. > Understanding of the markets. > Curiosity, determination. > Sales manager. > Amount of turnover to be achieved determined in relation to level of seniority and area covered. 11

13 05 SALES MANAGER SITA FRANCE - SUBSIDIARIES > Defines and implements the sales action plan in relation to a customer portfolio with his or her team. SALES MANAGEMENT > Manages the sales team (recruits, manages and leads the team). > Ensures that his or her teams have a good understanding of the sales processes and tools and ensures that they apply them correctly. > Supports his or her team members in actions concerning complex or high-stake clients. > Ensures good customer service. SALES COORDINATION > Ensures the coordination of sales actions with operations and other actors involved in the contract. > Works in collaboration with the Regional Manager for national customers. > Directs sales actions in collaboration with marketing. > Draws up the sales action plan in collaboration with the Branch Director and ensures its coherence with regional objectives. > Manages a team of sales representatives and account managers. > Potential and actual customers, institutions, local authorities, partners, Eco-emballage, etc. > Baccalaureate +4/5 years of study at a business school or equivalent with specialisation in sales. > Good command of sales actions and team management. > Significant experience in B2B commercial relations. > A good command of sales techniques and negotiation skills. > Leadership. > Customer relations skills, reactive. > Ability to lead and motivate a team. > Dynamic. > Available. > Pedagogical flair. > Knowledge of the economic environment. > Interpersonal and collaborative skills. > Service centre manager (operations). > Branch manager. 12

14 OLIVIER SALES MANAGER SITA My job mainly consists of defining the sales strategy in collaboration with my Branch Director. The aim is to define the development priorities and the objectives for the year. We are constantly confronted with new problems for which we need to find innovative solutions. We do not offer standard solutions to our customers but tailored ones. It is this in particular that makes the job interesting, in addition to all the added value that come through contact with the teams and customers. 13

15 06 SALES AND TECHNICAL MANAGER LYONNAISE DES EAUX > Helps to consolidate and develop turnover in the area of the regional centre and in collaboration with the branch heads. Maintains good relations with local authorities, both actual customers and potential customers, by promoting a climate of trust and by anticipating opportunities. > Acquires new accounts, maintains existing accounts and improves under performing accounts. > Participates in the campaign to renew accounts. > Maintains and develops good relations with councillors and partners at local authorities. > Prospects for new customers, responds to inquiries, negotiates contracts. > Participates in the presentation of management reports and financial reports for local authorities. > Specific target turnover to be achieved determined in relation to the maturity dates of existing contracts and prospective customers as part of sales growth. > Councillors, local government, decision-makers, pressure groups, media, industry representatives. > Ability to work with local governments and public opinion leaders. > Engineering or business school graduate. > Minimum of 5 years experience. > Sales person with strong technical background in the environmental sector, competent in public law (public services, public market sector), capable of compiling a commercial and technical offer. > Head of regional office. 14

16 DEGRÉMONT LYONNAISE DES EAUX SALES ENGINEER 07 > Contributes to business development and increases sales margin by penetrating new markets and winning new contracts. > Councillors, local authorities, decision-makers and industry representatives. > Prepares a sales plan, draws up a programme for prospecting for potential customers, analyses and monitors markets from a marketing approach and monitors developments in research and legislation. > Prospects new markets, prepares commercial offers, negotiates with customers up to signing new contracts. > Negotiates amendments to existing contracts to expand and improve them. > Initiates targeted communication campaigns, participates in different commercial events and ensures continued contact with potential customers. > Specific sales targets determined in accordance with a portfolio of prospective sales. > Salesperson capable of creating long-term relationships and integrating the technical aspects of the position. > General engineer. > Previous sales experience an advantage. > Feeling for sales, good interpersonal skills, determination, editorial skills and ability to analyse and summarise economic and technical issues. > Sales manager. 15

17 EXPERT SAFEGE 08 > Carries out technical studies or projects (both in the design phase and the actual implementation). > Is involved in projects which are of certain a scope or complexity as to require a high level of expertise. > In a project, may manage a team of project managers, project engineers, designers and technicians. > Contributes to the internal and external reputation of the company. > Customers: manages 5 to 10 projects in parallel of around 100,000. > Works across all the entities of the company. > He/she employs his/her expertise in studies, project management or design and construction supervision in the following fields: - Urban water systems (wastewater or drinking water), - River hydrology, - Hydrogeology, - Hydraulic structures (water treatment plants, retention basins, dams, etc.), - Coastal and port developments, - Oceanography, - Permit applications and regulatory approvals, - Civil engineering projects, - Urban development, - Transports, - Roads and networks, - Waste management, - Energy. > Contributes to business development activities and responds to calls for tenders. > Supports the reputation of the company and ensures the transfer of KEY SKILLS REQUIRED through training, participation in conferences, publication of technical articles, technology watch. > Customers (local authorities or industrial customers) / local governments. > Engineering schools and universities. > Expert communities during conferences. > At least 15 years of experience as an engineer in one of our technical fields (hydraulics, civil engineering, urban development, transport, waste management, etc.). > Knowledge of procedures and internal rules. >Teaching skills. > Technical intelligence. > Proactive behaviour. > Good listening and communication skills. > Leading ability. > Team spirit. > Project director in France or at an international level. > High-level expert. 16

18 DEGRÉMONT TECHNICAL STUDIES ENGINEER 09 > Prepares technical studies at the project stage or during execution, in close collaboration with the Technical Project Manager. > Co-ordinates and implements studies for several projects. > Leads a team of technicians and subcontractors. > Studies contracts and evaluates technical options. > Plans and defines the resources required to perform contracts. > Manages the budgets for studies within for engineering works. > Participates in compiling technical specifications for consultations. > Monitors plans. > Subcontractors, planning offices. > Young general engineer or similar initial experience in planning office. > Technical integrity, organisation, ability to work in a team, good interpersonal skills. > Head of engineering. > Assignments of 3 to 8 million. > Team of 1 to 3 technicians or subcontractors. 17

19 10 JUNIOR PROJECT ENGINEER SAFÈGE > Carries out technical studies or projects (both at in the design stage and the actual implementation). > Is involved in the following fields: urban water systems, hydrology, civil engineering projects, hydraulic, maritime and port works, infrastructure and utilities, roads and networks, waste management. PRODUCTION ACTIVITIES > Performs studies according to the methodology defined when reviewing the contract, ensures the diffusion of useful information to all involved in the project, prepares all necessary documentation required in the implementation of the contract. COMMERCIAL ACTIVITIES > Drafts tender offers, participates in and chairs meetings with customers and the people involved in the project, helps to manage the financial aspects of the project. > Manages technicians and/or project draughtsmen. > Customers: manages 4 to 5 projects in parallel of at least 70k. > Customers (local authorities or industry)/ local government. > Manages subcontractors. > General engineer or with specialisation in one of the group s technical fields (hydraulics, civil engineering, urban development, transport, waste management). > Prior work experience in the domain in question. > Perfect command of the regulatory aspects and technical norms. > Knowledge of contract management. > Reactive > Good interpersonal skills, listening skills > Open minded > Team spirit > Technical integrity > Good organisational skills > Project engineer. > Project manager. 18

20 DEGRÉMONT PROJECT ENGINEER 11 > Is responsible for planning and preparing offers. > In charge of preparing all aspects of offers: technical, financial and contractual. > Works in close collaboration with the technical project manager. > Ensures the project is completed in accordance with the requirements of time, cost and quality. > Mobilises all persons required to ensure the success of the project. > Assignments from 3 to 8 million. > Prime contractor, technical departments of local authorities, industrial customers, suppliers. > Engineer (specialisation in water treatment an advantage). > Significant initial experience in projects, ideally in water treatment. > Knowledge of public sector works and contracts. > Self-starter, creative, reactive. > Ability to summarise documents analysed. > Good team worker and keen to take up challenges. > Reliability in customer relations and good interpersonal skills are essential assets for development towards future sales positions. > Technical project manager. 19

21 12 ENGINEERING & DESIGN DEPARTMENT HEAD SITA FRANCE -SUBSIDIARIES > Leads the activities of an engineering and design office in projects such as contract renewal, design/improvement of services, products, equipment or industrial processes. FINANCIAL STUDIES & IMPLEMENTATION > Involved in studies and budgeting in the pre-project or project stage. > Co-ordinates and manages project execution in line with corporate policy and budgetary constraints. > Participates in studies and costing of the pre-project and project phase. > Participate in the technical options and methods of execution in accordance with the customer s specifications. > Provide technical support for sales meetings with customers. MANAGEMENT > Elaborate and submit the budget for the engineering & design office to management and monitor the same. > Contribute to the definition and implement of the development strategy of the EO. > Evaluate the return on investment (costs, profitability) with company management. > Optimise services during contract performance. > Co-ordinate and lead a team of specialists with regard to social legislation and internal procedures. > Maintain and develop skills and know-how. > Team of 4 to 10 people depending on the size of the engineering office. > Customers, suppliers, professional organisations. > General engineer with a minimum of 5 years experience in an engineering & design office. Familiar with calculations rules, familiar with corporate activities and professions. > Professional integrity, organisation, leadership, management aptitude, presentation ability, foresight, analysis and summarizing skills, technological and regulatory intelligence. > Operations manager for services, plant manager, etc. 20

22 LYONNAISE DES EAUX DEPUTY PROJECT MANAGER 13 > Completes projects while taking into account the defined objectives, national strategy and local context and integrating the various constraints. > Conducts a feasibility study based on needs and constraints, proposes an appropriate way in which to organise the project, compiles a business plan and a communications plan. > Conducts the project by co-ordinating and monitoring planned activities and leading the project team, monitoring expenses and ensuring reporting for the project team and the steering committee. > Monitors the project to ensure coherence between the identified needs and results, ensures that the project is on schedule and within budget, identifies and implements corrective action. > Responsibility for project representing 50% to 100% of work time. > Projects with a duration of 6 months to 3 years (from 100 to 700 man hours per year according to the size of the project). > Local governments, associations, local authorities, industry, etc. > Project leader, unifier and coordinator. > Engineer or business school graduate. > Technical experience of project management preferable. > Able to unify skills and coordinate shared resources and comply with deadlines. Committed to service, has leadership skills and determination. > Technical support engineer, head of professional branch. 21

23 14 GENERAL WORKS SUPERVISOR DEGRÉMONT > To be the right hand of the Regional Director. Guarantees financial results of projects and responsible for all phases of project execution. > Local authorities. > Public works directorate. > Subcontractors and co-contractors. > Plans and manages costs for all types of execution. > Manages customer complaints (management of services, accidents, possible disputes after the warranty period). > Anticipates risks for ongoing projects. > Takes responsibility for the quality of studies, assembly and set-up. > Monitors safety regulations and start-up of sites. > Co-ordinates and supervises external participants. > Engineer for water treatment. > 8 to 10 years of experience in site supervision and team leadership. In-depth knowledge of the field of water treatment. Keen ability to anticipate problems and to manage risks. > Good negotiator, able to anticipate needs, managerial ability, able to cope with stress. > Projects of 3 to 8 million in value. Supervision of 3 to 5 business engineers and 3 to 5 site engineers. > Regional director. 22

24 DEGRÉMONT COMMISSIONING ENGINEER 15 > Performs various start-up assignments in water treatment plants (export or Europe), exercising a direct role or co-ordination according to the size of the plant. > Site subcontractors, co-contractors, site operators, technical services of local authorities. > Prepares test sheets and other documents required for start-up (operational instructions, test reports ). > Performs final checks on correct execution of civil engineering works and assembly of equipment. > Performs electromechanical and automation tests. > Monitors flooding and start-up of plants. > Verifies functional and process settings. > Provides training to operator. > Compiles definitive instructions for operations and set-up. > Issues intermediate and end of mission reports. > Actively participates in meetings with the customer, partners, suppliers and subcontractors. > General engineer, recent graduate accepted, chemist or electrical/automation engineer, specialising in a field of water treatment (wastewater, drinking or industrial water). > Available for travel, hands-on approach, sense of initiative, capable of taking decisions. > Site engineer. > Business engineer. > Project engineer. > Repeated and extended relocations (several months). 23

25 DAMIEN COMMISSIONING ENGINEER DÉGREMONT I am involved in the start-up of water treatment plants. I like this job as you get to do lots of different things; it allows me to come into contact with all the technical, engineering and management jobs. I work a lot abroad so it is essential to be able to speak some English and other languages too, if possible, in order to facilitate relations with customers. It is a very rewarding job as I am really at the end of the project chain, it is the moment where all the work that Dégremont has done beforehand comes to fruition. 24

26 DEGRÉMONT BUSINESS RESPONSABLE COMPTABLE ENGINEER 16 > Ensures the correct performance of a contract with regard to the financial, commercial and technical aspects, from initiation to the end of the warranty period. > Councillors, technical services of local authorities, local government, water companies. > Adheres to the terms of contract with the goal of optimising margins. > Observes deadlines and production flow. > Defines the means to be utilised in order to implement the contract from its coming into force until the end of the warranty period. > Co-ordinates the team appointed to carry out the project. > Applies procedures required to carry out the project (prevention, quality, safety). > Organises training and familiarisation with the plant for the operator. > Ensures acceptance within the required deadlines. > Ensures collection of payment from the customer in collaboration with the administrative and financial management of the BU. > General engineer with 5 to 10 years experience in project management. > Editing skills, project management, awareness, budget monitoring; managerial capacity, customer-oriented, negotiating skills. > Same function for larger projects or for other entities. > Director of works. > Assignments throughout France. 25

27 JÉRÔME BUSINESS ENGINEER DEGRÉMONT The role of a Business Engineer is to ensure that projects are successfully completed with regards to time, quality and profitability. You are the leader of a multi-disciplined team all along the life of a contract. What I like about this job is that, firstly, we deal with water which for me is a noble subject with a future. The job allows me to participate in all the stages of constructing a water treatment plant, from engineering studies to the moment when the plant is put into service. It is a fascinating job with significant responsibility but we are never on our own. I manage a multidiscipline team composed of people of different nationalities and cultures. The rich discussions that take place are very interesting and ensures a dynamic team which is necessary for the success of the project. 26

28 DEGRÉMONT WORKS MANAGER 17 > Ensures proper execution of work on the plant site (civil engineering, assembly, electricity and command control) until work is completed. > Responsible for project management of the construction work on site in terms of deadlines and quality. > Represents the business engineer visà-vis the customer with whom s/he has basic relations, specifically everything concerning the sequence of work, securing certificates and reports, negotiation of amendments. > Ensures that the planning is adhered to and reports on the progress of works to the administrative and research engineer and on deviations which could lead to legal action or complaints. > Ensures that there is a good working atmosphere on site and that the health and safety regulations are respected. > Participates in validating the technical selection of equipment retained after consultation. > Maintains contact with the person in charge of set-up and provides all site information required to start up the plant. > Projects: from 3 million. > Ensures first level contact with other contractual partners (contracting authority, architect, government and entities) as well as subcontractors and co-contractors. > Civil engineer or with baccalaureate +2 years of study with a minimum of 5 years of experience in construction work, where possible in process installations such as water treatment plants, waste treatment, etc. > Experience in construction projects, ability to co-ordinate subcontractors, capable of co-ordinating a group, good interpersonal skills, hands-on approach, knowledge of contractual terms, diligent in organisational matters. > Business engineer. > Project engineer. 27

29 18 TECHNICAL DIRECTOR OF REGIONAL CENTRE LYONNAISE DES EAUX > Organises and co-ordinates non-operational, technical functions and possibly operations, proposing and implementing strategic projects which help to develop business for the company. > Carries out audits or have audits carried out of existing installations, prepares or supervises the preparation of master plans to create commercial forecast tools, evaluates industrial and environmental risks for the RC and proposes appropriate measures. Ensures the implementation of directives and technical action plans (water quality, network performance, capital management). > Supervises the proper execution of non-operational technical functions and co-ordinate activities. > Supervises the drawing up of the annual investment budget, project budgets and participates in the preparation of the medium-term plan for the regional centre. > Participates in the preparation and presentation of large offers of the RC and contributes to their added value in technical terms. > Customers, institutions, local government. > Very good knowledge of the field of water and wastewater (treatment and network). > Engineer, either generalist or specialist (agriculture, chemistry, water distribution & treatment). > Minimum of 15 years experience. > Technical skills, analytical approach, ability to summarise, ability to see the big picture, co-operative, commitment to service. > Technical director with a greater field of activity. > Team of 10 to 20 people, of which 2 to 5 are executives. 28

30 DEGRÉMONT OPERATIONS ENGINEER 19 > Responsible for due implementation of the contract and adherence to the objectives of profitability. > Ensures proper functioning and technical optimisation of installations. > Where needed, can call on the Maintenance Support Manager and the Process Support Manager. > Manages a team of operations and maintenance technicians and operators. > Monitors incoming and existing loads in relation to the customer in order to identify any issues which may arise with regard to effluent or waste. > Ensures communication with the customer and liaison with the Regional Operations Manager. > Supervises proper performance of the services provided by subcontractors. > Monitors expenditure for suppliers and subcontractors. > Has authority in matters of health and safety > Industrial customers, subcontractors, health & safety inspectors, local authorities. > Engineer with preferred initial experience in the management of provision of services in the field of water treatment. > Managerial ability, team spirit, leadership, committed to customer service, organisation. > Self-starter, shows initiative. > Regional operations manager, Support Engineer. > Manages a site of 5 to 15 persons. 29

31 20 TECHNICAL SUPPORT ENGINEER-WATER/ WASTEWATER LYONNAISE DES EAUX > Improves the quality of water and/or wastewater treatment and/or optimises network performance. ACCORDING TO SPECIALISATION IN COLLABORATION WITH BRANCH HEAD AND OPERATING COMPANIES > Identifies and resolves quality issues with drinking water and/or wastewater treatment. > Monitors functioning of plants and results of analyses. > Renews, optimises and maintains networks for water and/or wastewater. > Ensures compliance with regulations in the field of water and/or wastewater, anticipates regulatory developments and complies with recommended practice. > Ensures reliable reporting. > Engineer with strong technical skills. > Depending on the level of expertise required for the position, defined in accordance with the context and the way in which the centre is organized, these positions can be suitable for both experienced engineers as well as graduates. > Strong skills in drinking water (production/ distribution) and/or wastewater treatment (network, treatment plants), ability to co-operate and work in a network, ability to deal with specific technical questions. > Head of specialist branch. > Able to supervise a small team. > Water policy services, water agencies. 30

32 SITA FRANCE - SUBSIDIARIES BRANCH MANAGER 21 > Increases and optimises branch results by developing turnover and profitability. > Optimises the running of the branch by using three action drivers: organisation, business development and the branch s workforce. MANAGEMENT > Manages the general economy of the branch: develops turnover and controls costs. > Directs the drawing up of the budget and participates in its monitoring. > Supervises the sales force and operations service centre manager(s). > Provides support for changes in line with SITA strategy. > Ensures a stable social climate. > Ensures that health and hygiene, safety, environmental, quality and ethics policies are implemented. > Identifies the skills requirements in his or her area and ensures the personal development of his or her teams. BUSINESS DEVELOPMENT > Manages the sales teams: sales representatives, account managers and sales support staff. > Establishes the sales strategy and ensures that it is implemented. > Ensures that the sales actions are in line with the company s development priorities: canvassing / expansion, product mix. > Manages customer relations with regard to the stakes involved. > Turnover : 20 to 45 M. > Workforce: between 150 and 300 employees. > Branch customers, local governments, central government representative bodies, industries > Business school, engineering school or university graduate. > Experience in operational management. > Experience in sales negotiations. > Rigorous, leadership skills, development and results orientated. > Knowledge of risk management methods, environmental regulations, internal auditing/assessment methods, ISO standards. Has an ability to analyse and to summarize, rigorous, organised and determined, sense of persuasion, technology watch. > Branch director with greater responsibilities. > National or regional functional direction. > Deputy sector / regional manager. > Branch manager within another BU of the group. 31

33 22 INCINERATION SITE MANAGER SITA FRANCE - SUBSIDIARIES > Manages human and material capital in the provision of services and in ensuring the correct functioning of the incineration facilities used for non dangerous substances. Ensures that environmental, safety and operational regulations are respected. Contributes to business development activities and the quality of customer relations in order to fill industrial capacity. > Manages internal and external means at his or her disposal to ensure the continuation of operations (maintenance, operations). > Manages employees, supporting them in their professional development. > Ensures the correct management of effluents and the correct functioning of recycling facilities. > Supports the sales teams in defining made-to-measure offers and in customer service. > Drives the drafting of monthly reports. SALES > Carries out business development activities and follows up on sales activities in order to fill industrial capacity. > Drafts responses to tender offers and participates in projects. INDUSTRIAL DIVISION > Optimises production within fixed contractual limits. > Coordinates installation shut downs with operations and maintenance managers. > Manages communications with local associations, institutional organizations and external stakeholders. > Ensures the optimization of installations by proposing modifications, extensions and work to be carried out on the site. > Ensures that health and safety regulations are correctly applied. > Turnover managed: from 2 to 40 M. > Potential and actual customers, institutional organisations, local governments, etc. > Baccalaureate +4/5 years of study, graduate from a business school or equivalent with specialisation in sales. > Good knowledge of business activities and team management. > Significant experience in B2B sales. > Good command of sales and negotiation techniques. > Leadership. > Customer relations skills, reactive. > Ability to lead and motivate a team. > Dynamic. > Available. > Pedagogical flair. > Knowledge of the economical environment. > Good interpersonal skills with ability to collaborate with others. > Service centre manager (operations). > Branch manager. 32

34 CATHERINE INCINERATION SITE MANAGER SITA As Site Manager, you are your own boss and make your own decisions. It is a responsibility that needs to be assumed as you are responsible for everything that happens on the site, whether it is good or bad. At the same time, you need to like managing people, dealing with customers and to have a certain liking for technical aspects as you have a large machine to work. 33

35 23 HEAD OF BRANCH LYONNAISE DES EAUX > Ensures optimum functioning of works and equipment (production/drinking water network, wastewater and/or works). DEPENDING ON THE TYPE OF BRANCH > Production office/drinking water network: maintains continuity and quality of the water supply. > Wastewater office: ensures the quality of collection and treatment of wastewater and removal of sludge. > Works office: carries out works and planned operations on the water and wastewater networks. > Staff: 30 to 50 persons with 3 4 project managers at management level. > Budgetary responsibility for the branch (operations, works, investments). > Local authorities, local government, DDASS (regional social services department) water office, water policy services. > Engineer with strong technical skills in the pertinent field (drinking water, wastewater, networks ). > Graduate from a reputable general engineering school or one specialised in the environment. Minimum of 5 years experience. > Strong technical skills (drinking water, wastewater, networks). > Ability to manage change. > Head of regional branch. 34

36 LAURE HEAD OF BRANCH LYONNAISE DES EAUX In my job, you need to mix management, technical monitoring and customer relations. One of the important aspects of the job is maintaining relations with customers, trade unions and local government officials, informing them of what we are doing and listening to their expectations. In this job, you need to be fairly available as you are at the heart of operations and therefore regularly have a changing timetable and a fast-paced activity. It is very interesting to link field time and office time. You need to be able to act quickly in an emergency but at the same time it s very stimulating. 35

37 24 REGIONAL HEAD OF BRANCH LYONNAISE DES EAUX > Manages the regional office while respecting the policy defined by company management and ensuring that the commercial, economic, technical and staff objectives set by the director of the regional centre are respected. > Commercial activity with the objective of maintaining or developing turnover with local authorities, responsible for the technical, legal and financial aspects of proposals. > Team and branch management: Mainly the utilisation of existing installations and good execution of public service concession agreements. > Staff of 30 to 100 persons (on average: 50 persons) with 3 to 7 supervisors. > Clientele: up to 100 public service concessions + services. > Average turnover: 10 million. > Graduate from a reputable general or specialised engineering school (agriculture, chemistry, water distribution). > Minimum 5 years of experience. > Ability to build and develop relations with customers. > Willing to participate actively in local life (associations, communities, municipalities...). > Strong leadership skills, able to manage change. > Same function at a large office of in a different commercial environment. > Director of regional centre/sales manager/project manager. > Customers: local authorities, governments, water board, water policy services. > Occasionally media. 36

38 DIMITRI REGIONAL HEAD OF BRANCH LYONNAISE DES EAUX As regional Head of Branch I am responsible for a team of almost 70 people and organize the sales force s activity. There are often emergencies in this job and you need to be able to act quickly. The commercial aspect of the job leads me to have a permanent contact with the local governments with which we work. What I like most of all about my job is that I feel useful, the things I do will allow for continuous water provision and sewage collection services. 37

39 25 DIRECTOR OF REGIONAL CENTRE LYONNAISE DES EAUX > Directs a regional centre within the framework defined by company management. > Defines the strategic orientation of the regional centre (commercial, investments, organisation) and implements the policy of LDE. > Ensures commercial development and contributes to the growth of results of the centre both with regard to sales with existing customers as well as developing new business. > Directs the regional centre with the aim of improving its performance. > Ensures social cohesion of the centre. Encourages social relations, chairs the works council, meetings with personnel representatives and the committee for health, safety and working conditions (CHSCT). > Validates communication operations. > Councillors and technical services of the regional authorities. > Institutions and government. > Media. > Qualified engineer or business school. > Experience in managing a business unit. > Sales experience with local authorities. > Minimum 10 years experience. > Ability to develop sales relationships. > Strong leadership skills. > Change management. POSSIBILITÉS D ÉVOLUTION AU SEIN DE SE > Same function in a larger centre. > Staff: between 150 and 350 persons of which 10 to 15 managers. > Clientele: 80% local authorities and 20% industry. > Turnover between 25 and 95 million. 38

40 SAFÈGE BRANCH DIRECTOR 26 > Ensures, in cooperation with the other entities of the Group, the business development and operational management of his/her unit. > Team management. > Leads the business development activities in collaboration with other branch offices and subsidiaries of SAFEGE and the Group (developing customer loyalty, canvassing, etc.). > Organises production by taking into account external resources and cooperating with the other entities of the Group. > Manages the budget and finances of the branch. > Manages human resources in coordination with Human Resources (recruitment, annual reviews, etc.). > Ensures that health and safety regulations are correctly applied. > Manages a team mainly composed of engineers and technicians (average size of a branch office: 20 employees). > Depending on the size of the branch office, the Director can be assisted by one or several persons especially regarding production management. > Turnover: 1 to 3 million. > Customers (local authorities or industrial customers)/local governments. > Cooperation with other subsidiaries of the Group. > Cooperation with other consulting and engineering groups. > With a background of higher education, a Branch Director has at least 8 years of experience as an engineer in one of the group s technical fields (Hydraulics, Civil Engineering, Urban Development, Transports, Waste Management, etc.). > Previous experience in business development and team management. > Knowledge of regulatory requirements (environmental regulations, Public Procurement Code, etc. SALES > Sales and negotiation skills; ability to create strong relations and obtain customer loyalty. MANAGEMENT SKILLS > Ability to motivate a team, to delegate, to assess and to develop employees skills. BEHAVIOUR SKILLS > Sense of responsibility; commitment to company values; loyalty and compliance with internal rules and procedures. > Manager of a bigger branch office. > Department manager. > Project director in France or at an international level. 39

41 BENOÎT BRANCH DIRECTOR SAFÈGE I worked at Degrémont as Head of Division in charge of plant sales. I then joined the Engineering and Design Office at Safège as Branch Director. Today I am responsible for a team of 15 people: management and profit centre management. What is interesting about this job is the possibility of evolution in the group. I can evolve and progress in my career, explore other fields of activity and change subsidiary. Mobility is a reality, I have lived it. These are attractive jobs serving the environment. These jobs bring positive values: Most of the time we act to preserve the environment or to repair environmental damage. It is a company that has had many years of experience. That experience is capitalized, organized and shared. 40