Alexander Mann Solutions. Making people the foundation for success

Transcription

1 Alexander Mann Solutions Making people the foundation for success

2 Alexander Mann Solutions Alexander Mann Solutions builds world-class talent and resourcing capability for some of the world s leading companies, acting as a trusted advisor to deliver a range of innovative and measurable solutions through outsourcing and consultancy services. Page 2

3 Alexander Mann Solutions Alexander Mann Solutions was established in 1996 by Rosaleen Blair who is still our CEO We have more than 1,700 people delivering global services to our clients in over 60 countries Our services span the entire employee lifecycle We have proven capability in delivering services to every continent (apart from Antarctica) AMS never sleeps we re active in every time zone We speak over 30 languages Acknowledged as the global leader in Recruitment Process Outsourcing Page 3

4 Recruitment Process Outsourcing (RPO) RPO is the transition, transformation and delivery of integrated end-to-end processes across the complete resourcing and recruitment lifecycle Rosaleen Blair CEO, Alexander Mann Solutions Organisations outsource recruitment for many reasons. Some may lack the internal resources to address their talent acquisition needs. Others may want to focus on core competencies. Whatever the reasons, in recent years, Recruitment Process Outsourcing (RPO) is a growing practice, it has increasingly become a tool to bring higher quality, lower costs and better speed to talent acquisition and talent management initiatives. A best-practice RPO provides good utilization of HR and company resources, good-quality hiring processes, and good metrics on a timely basis. Vice President of HR for a large automotive company Page 4

5 RPO vs. Agency Recruitment Process Outsourcing Long term and very close cooperation between the client and the provider RPO provider becomes an internal recruitment function and operates in external market under the client s brand Agency Project based cooperation targeted on sourcing and selecting best candidates for currently open roles Agency remains external partner and operates under its own name RPO provider focuses on building the client s brand and candidate database Agency builds its own database through recruitment projects run for its clients RPO solutions focus on providing consistent processes despite of location very often multi-region cooperation Agencies run local specific recruitment processes with no standardization across the regions Page 5

6 Global Client Services Centre Krakow Established in 2005, Krakow GCSC provides multi language, multi-time zone remote support for our clients in 48 countries. Currently over 400 employees Average age yrs 18 foreign languages spoken in Krakow Page 6

7 Clients Supported from Poland Page 7

8 Where it All Begins Sample of services provided from Krakow: Resourcing Services Administration Support Professional Services Support Creating and implementing sourcing strategies Candidate sourcing Screening, selecting and qualifying candidates Managing candidates throughout the recruitment process Supplier management Internal mobility management Contractors management Interview scheduling Helpdesk Recruitment administration Perm and contingent offer on boarding & validation Contract generation Extension management Invoice management Resourcing Technology Support for users Reports design, development and delivery Dealing with ad hoc reporting queries Supporting solution sharing between different accounts Creating standardised model of reporting Page 8

9 Career with Alexander Mann Solutions

10 Examples of Roles at AMS Sourcing Specialist Online and offline, social networking and job boards, trade shows, corporate websites, referral schemes and networking. Our Sourcing specialists are skilled in them all. They know how great sourcing strategies are built, and they know which channels to use to find fantastic candidates. Based from our Global Client Services Centres, their clients are our own Client Services teams, and they work closely with the Resourcing Communications team to ensure the most proactive, cost effective approach, every time. Coordinator/Administrator Our Coordinators are reporting wizards. They build and develop reports from various recruitment tools, working closely with the Business Intelligence (BI) team. They also assist with market research activities and help develop assets and collateral to support BI activities, including standard templates and inventories. Of course, to be a reporting wizard you need to be a Microsoft Office wizard (especially on Excel) and have experience responding to customer needs over the telephone to help better serve them. Page 10 Inspired? Apply on-line:

11 Recruitment Process in Krakow As a global company, we aim to deliver a consistent, robust recruitment process so that we can ensure a positive hiring experience for potential employees. Our roles are advertised on our website and you can search at any time to access either a full list of vacancies or jobs against specific criteria. After completing an application form and submitting your CV, our AMS Resourcing team will review your experiences and capabilities to make sure you meet the essential criteria for the role you ve applied for. Equally important, we are looking for talented people that share our values. We then invite successful applicants to complete an English test and, if the result is positive, to participate in a phone based interview. Should you be successful at this stage, you will be invited for a face-to-face competency based interview with our team leaders or managers. Each stage allows candidates the opportunity to ask questions, learn more about AMS and meet members of our team. At the end of the recruitment process, if AMS is right for you and you re right for us, we will offer you a role. In reality though, we prefer to think of the job offer as the start of a journey, rather than the end of a process! Page 11

12 Career Structure Page 12

13 Career Development Centre (CDC) The Career Development Centre is AMS s Learning and Development function. Its role is to support the business in equipping all employees with the skills and knowledge required to deliver the business strategy and objectives. We do this by designing and delivering inspiring and innovative courses, programmes and interventions relevant for all roles within the business. Examples of CDC courses: Planning and Organising including Time Management Techniques Competency Based Interviewing Customer and Client Expectations - How to Exceed Them Effective Searching With Social Media Influencing and Persuading Page 13

14 What are we proud of?

15 Investor in Human Capital Investor in Human Capital ( Inwestor w Kapitał Ludzki ) accreditation in Poland has been in existence for over 10 years; the Management Observatory Foundation is responsible for its implementation under the patronage of the Minister of Labour and Social Policy. AMS obtained its inaugural Investors in Human Capital accreditation in November It was awarded following a rigorous, independent assessment that involved two main areas: an expert assessment of the procedures and tools in our HR and management an opinion survey to all employees to discover their overall satisfaction, engagement and assessment of AMS s HR policies and procedures. In November 2010, only 30 companies in Poland were accredited, placing AMS in the top companies in Poland for people management practices, employee engagement and HR infrastructure. Page 15

16 Global Citizenship Global Citizenship is about our impact on all our stakeholders, the environment, and the communities in which we operate. It is about much more than donating money to charitable causes - Global Citizenship encompasses the integrity with which we govern AMS, the values we have as an organisation, and our commitment to being an ethical member of the global community. Global Citizenship in Krakow: Leonardo AMS Charity of Choice in Poland Szlachetna paczka fundraising for the poor Pola Nadziei - Nationwide May action aimed at fundraising for the Kraków hospice for palliative care AMS looks after jaguars in the Cracow ZOO Planting trees - planting oak trees over a day in a forest near Krakow under the supervision of Cracow Forestry Department Three Peaks Challenge Page 16

17 Global Citizenship - Charity of Choice LEONARDO - Foundation for Social Development Support Established in October 2002 in Krakow, provides socially handicapped individuals, families and local communities from Małopolska region with many-sided assistance in equalling their chances to gain employment in Poland AMS Charity of Choice since 2008 Page 17

18 Global Citizenship - Charity of Choice IT Classes AMS Involvement: An invaluable help to those who do not use computers on a daily basis and could use IT skills to search for jobs English Classes Over 150 hours of English conversations over one year were delivered by more than 30 AMS employees Job Interview workshops Workshops conducted by AMS employees that help participants to prepare before job interviews. Include tips on self- presentation, CV based and competency based interviews. Page 18

19 Global Citizenship -Three Peaks Challenge The Three Peaks Challenge was first conducted in Poland in July After a successful inaugural event, it was decided that the Three Peaks Challenge should be the regular annual fundraising event in Poland with funds raised going to our Charity of Choice, Leonardo. Page 19 The purpose of this annual initiative is to raise funds for Leonardo. Every year a group of daredevils challenge themselves to reach three mountain peaks within 36 hours. Prior to the expedition there is a fund-collection activity going on in the office, during which we encourage our workmates, friends and families to donate funds to Leonardo in exchange for the effort we make while reaching the mountain summits.

20 Global Virtual Trainer Network Within AMS's culture of high performance, our commitment is to constantly develop and offer a world class offering to all our employees. To ensure we can offer this across the globe, we created the Global Virtual Trainer Network (GVT). GVT accredited members come from all areas of our business, at all levels and from all regions. The opportunity is open to all AMS permanent employees who have been employed by AMS for a minimum of 12 months. GVT Programme gives AMS employees, who are experts in what they do, the opportunity to become a trainer and share their knowledge by leading training sessions for other AMS employees. They are first invited to undertake the CDC's 'Trainer Engagement and Delivery' course. This one day course will focus on teaching them how to deliver with impact, engage their audience, and show techniques to ensure their courses interactive and informative. Upon completing the course successfully, they will then become a fully accredited members of the CDC's Global Virtual Trainer network. All members receive ongoing support of the Career Development Centre team in assisting them in successfully delivering courses. Page 20

21 Alexander Mann Solutions for Students..

22 Workshops for Students Alexander Mann Solutions wants to share its knowledge and expertise with others and that is why we have prepared a number of workshops for students. In order to sign up, please visit our GoldenLine profile ( or contact us: recruitment@alexmann.com BUILDING RECRUITMENT STRATEGY AND CV SELECTION The aim of the workshop is to teach the participants how to effectively source the best candidates. The group will have a chance to perform the roles of recruiters and hiring managers, as well as learn the tricks of CV selection in order to shortlist the most suitable candidates. JOB INTERVIEW: COMPETENCY-BASED INTERVIEW The workshop provides insight into one of the most-commonly used recruitment tools nowadays. It offers specific tips as to how to prepare well for an interview and the accompanying exercises show the participants sample competency questions currently used by employers in recruitment processes. ASSESSMENT CENTRE The aim of the workshop is to present some basic principles, organisational backstage and sample tasks used in Assessment Centres. The participants will be involved in an Assessment Centre simulation, both in the roles of recruiters as well as candidates. ACTIVE RECRUITMENT SUPPORT This module is about the final stage of recruitment process and involves the phase of document processing and the initiation of employment. In the practical part the participants will have a chance to act out the roles of prospective employees, hiring managers or members of the HR department. Page 22

23 Internship Programme Through our three-month internship programme, we re offering passionate, talented people like you end-to-end exposure to our inspiring work environment. Internship Programme at Alexander Mann Solutions is a great way to apply what you have learned in school, test the waters of the professional world and build a strong foundation for achieving your career goals. As an Intern at AMS, you will be part of a global organisation. You will enjoy varied work experiences that help you develop skills such as teamwork, effective communication, professional networking, and understanding of business procedures. The management team and I truly believe in the value the internship programme brings to Alexander Mann Solutions and the individuals participating in the programme in terms of widening the knowledge of Interns in understanding the industry, the roles and the vast career development opportunities. - Vic Khan, Director of Global Client Service Centres Page 23

24 Internship Programme Inspired? We are interested in university students with good level of spoken and written English who can inspire us, and who are ready to be inspired. Duration: 2/3 months Working hours: 20/30h per week To apply: alexandermannsolutions.com/careers/search-for-a-role/ At AMS all interns work on a voluntary basis, but they ll receive Multisport Card entitling them to free entry to sports and recreation facilities. Page 24

25 Internship Programme Real Work We are honest with you about what you can expect during your Internship. At AMS we understand that Interns want to work and learn and we respect that. You will be given real jobs only. It just makes sense for us to utilize our Interns well. Mentor We want to ensure a supportive environment for you at AMS. This is why we assign each Intern a manager and a mentor. Ultimately, the entire team takes responsibility for making sure you are fully involved and satisfied with your internship experience. Engagement Our Interns are an integral part of our team. We want to fully include you in the daily life of our workplace. If there is a staff meeting, you will attend it. If we are having a team lunch in the office, you are invited! Explanation When we assign you work, we want to make sure that you get a detailed explanation. We know that patience and a few extra minutes at the beginning will pay off later when you can produce good work independently. Feedback You will receive feedback on your performance and progress during the programme. This will culminate in a final evaluation at the end of your internship Page 25

26 Internship Programme - Selection Process Application Submitted On-line English Test Competency-based Phone Interview Assessment Centre Page 26

27 Internship Programme - Interns Stories I started my internship with AMS in May 2007 supporting team delivering recruitment services for Hewlett Packard. After completing my internship I joined the Emerging Talent team as a Sourcing Specialist working on a campaign for Zurich Financial Services, reviewing and assessing candidates' applications, conducting interviews, selecting and inviting candidates for final assessment centres, as well as assisting with placing offers. My next assignment in AMS was for CSC Germany & Switzerland Customer Service team. I was dealing with CSC contractors and working on site with the client; all together I spent nearly a month in Germany, working in the CSC office in Wiesbaden. Since then I have been promoted to Principal Resource Specialist and am now managing two graduate campaigns (Zurich and Atos Origin) and coordinating a team of 4. We are launching a Global Graduate Programme now, where I'm involved in the selection process across 22 countries, from Australia to Venezuela. Page 27 Marta Walczyk - Principal Resource Specialist

28 If you have the passion and skills to succeed at AMS, we d love to hear from you! alexandermannsolutions.com/careers/search-for-a-role/ Join us on GoldenLine: Follow us on Twitter: Contact us: recruitment@alexmann.com Address: ul. Puszkarska 7S bud. A, Kraków