Low-Level Design. Service Description Document August Table of Contents

Transcription

1 Lw-Level Design Service Descriptin Dcument August 2009 Table f Cntents 1. Intrductin Eligibility and Prerequisites Service Features and Deliverables Custmer Respnsibilities Service Prerequisite Scpe and SKU ptins Service Exclusins Assumptins General Terms and Cnditins Page 1 f 8

2 Lw-Level Design Service Descriptin Dcument 1. Intrductin This Service Descriptin Dcument ( SDD ) sets frth the terms f the Lw-Level Design Service ( Service ) The Service will be based upn the high level netwrk design dcumented in Custmer s High Level Design Dcument (see Sec. 4.1, belw). Under the Service, Juniper will use the High Level Design Dcument t develp and furnish a prpsed detailed lw-level design fr the integratin f the Juniper Netwrks prducts (the Juniper Netwrk Elements ) identified in the High Level Design Dcument int the netwrk envirnment als described therein (the End User Netwrk Envirnment ). This Service is available nt nly fr a new deplyment, but als fr a significant netwrk re-design r expansin. As used in this SDD, Juniper means the Juniper Netwrks affiliate identified as the Cntracting Juniper Entity in a Juniper-issued frm Task Order referenced by the purchase rder placed fr the Service ( Task Order ). Custmer means the party placing the rder fr Services n Juniper, and End User means the wner f the Juniper Netwrk Elements r the party fr whse benefit the Juniper Netwrk Elements are perated. 2. Eligibility and Prerequisites This Service is available fr purchase nly by (i) Juniper-authrized channels t supprt their service fferings t their end user custmers and (ii) End Users wh have purchased Juniper Netwrks Elements thrugh Juniperauthrized channels. This Service is available nly if the Custmer has met the prerequisites set frth in Sectin 5, belw. Juniper s cmmitment t perfrm the Services is als cnditined upn fulfillment f the ther assumptins (including thse set frth in Sectin 8) and Custmer respnsibilities (including thse set frth in Sectin 4). 3. Service Features and Deliverables The key deliverable t be furnished by Juniper under this SDD is: A Lw-Level Design Dcument as further described in Sectin 3.2, belw. 3.1 High Level Design Review Wrkshp Juniper and Custmer shall cnduct a wrkshp t jintly review Custmer s existing High Level Design Dcument t enable the parties t validate that the dcument encmpasses all elements that are custmarily addressed when Juniper perfrms High Level Design Services and t enable Custmer t cnfirm that the High Level Design Dcument accurately describes End User s bjectives and requirements, the End User Netwrk Envirnment and the Juniper Netwrk Elements t be integrated. This wrkshp will als serve as an pprtunity t discuss and gain understanding f each majr functinal area f the End User Netwrk Envirnment, and t cmpare and select frm different ptins that Custmer may have available. Juniper and Custmer must bth apprve a High Level Design Dcument, and Juniper shall nt be bligated t prceed further with the Services unless and until such apprval is memrialized. 3.2 Lw-Level Design Develpment Juniper shall generate a Lw-Level netwrk design fr integratin f the Juniper Netwrk Elements int the End User Netwrk Envirnment based n the High-Level Design Dcument as apprved by Juniper and Custmer under Sectin 3.1 abve. Juniper shall prvide a design dcument setting frth its detailed Lw- Level design (the Lw-Level Design Dcument ). A typical Lw-Level Design Dcument may include, depending n technlgies invlved: general netwrk design detailed netwrk tplgy design lgical addressing design Page 2 f 8

3 Lw-Level Design Service Descriptin Dcument netwrk prtcl design Juniper Netwrk Elements cnfiguratin design Juniper Netwrk Elements security design high availability definitins scalability definitins plicy definitins Juniper Netwrk Elements management guidance Juniper shall prvide Custmer guidance n hw t cnvert cnfiguratin templates cntained in the Lw- Level Design Dcument int peratinal cnfiguratins f Juniper Netwrk Elements, leveraging Juniper engineers experience, and their knwledge n Juniper Netwrks prducts, and industry best practices 3.3 Custmer Review Juniper shall cnduct a frmal design review meeting with the Custmer t present, explain and discuss the Lw-Level Design Dcument. Fllwing Custmer input and feedback, minr mdificatins may be made befre the Lw-Level Design Dcument is tendered as the final deliverable. 3.4 Lw-Level Design Dcument Deliverable Juniper s Lw-Level design shall be presented in a final versin f the Lw-Level Design Dcument deliverable at the cnclusin f design activities. 3.5 Prject Management Input fr Juniper Service Deliverables Juniper will manage activities mentined in this SDD in crdinatin with the Custmer Designated Prfessinal Services Cnsultant Juniper will assign a Prfessinal Services cnsultant that serves as a single pint f cntact fr the administratin and management f the Service deliverables mentined in this Service Descriptin Dcument. If Juniper changes the pint f cntact, it shall s ntify Custmer Input t Custmer s Prject Plan Juniper will prvide input fr executing the varius deliverables mentined in this service ffering t Custmer s prject manager as input regarding flw f deliverables, task list, dependencies, Juniper respnsibilities, timelines and milestnes t enable integratin f the Services int Custmer s prject plans Prject Cmmunicatins Juniper will prvide regular cmmunicatin t the Custmer s prject manager n Service status. Page 3 f 8

4 Lw-Level Design Service Descriptin Dcument 4. Custmer Respnsibilities Custmer shall be slely respnsible fr each f the fllwing: 4.1 Custmer shall prvide t Juniper a high level design dcument ( High Level Design Dcument ) fr integratin f Juniper Netwrk Elements int End User Netwrk Envirnment that, depending n the technlgies invlved, shuld include: Business and design requirements and gals with respect t: Resiliency Cnnectivity Class f Service (CS), and Quality f Service (QS) Tplgy descriptin Descriptin f new services t be prvided by the Juniper Netwrk Elements Descriptin f legacy services that need t remain Peering and prvider ruting Scale requirements and cnstraints Netwrk reliability High availability Descriptin f the Juniper Netwrk Elements, the End User Netwrk Envirnment and cnnectivity fr the End User s sites Any findings and recmmendatins already received, if applicable 4.2 Custmer shall als prvide any detailed design dcuments f the current End User Netwrk Envirnment. 4.3 Custmer shall ensure that the Juniper persnnel nsite at any End User Installatin Site are furnished wrking cnditins that are safe and secure, that are adequate in all respects t allw them t efficiently perfrm the Services and that cmply with all applicable health and safety regulatins. 4.4 Custmer will prvide a technical cntact that will prvide supprting technical infrmatin and dcuments required fr the services deliverables in this ffering. 4.5 Custmer will identify a prject manager t be respnsible fr prviding sign ff fr cmpleted wrk and requirements and such persn shall apprval final deliverables. 4.6 Custmer shall cperate fully with Juniper in its perfrmance f the Services and shall prmptly cnfirm cmpletin f Services 5. Service Prerequisite The Services are ffered nly t Custmers wh have purchased Juniper s High Level Design Services r High Level Design Review services fr design f the integratin f the Juniper Netwrks Elements int the End User Netwrk Envirnment, r wh have furnished Juniper a dcument that Juniper apprves as a High Level Design Dcument. 6. Scpe and SKU ptins The Services may be rdered under varius SKU ptins depending upn the Juniper Netwrk Elements t be integrated. The SKU Optin will be identified in the Task Order referenced by the Custmer purchase rder fr the Services. The scpe f Services shall cver integratin int the End User Netwrk Envirnment f the Juniper Page 4 f 8

5 Lw-Level Design Service Descriptin Dcument Netwrk Elements t be deplyed as described in the third clumn belw. Fr each SKU Optin, the Custmer may als purchase ne r mre add-n credits fr supplemental design services in supprt f the features and prtcls identified in the right-hand clumn belw. Descriptin SKU Optin Scpe Purchasable Supplemental Supprt fr Specific Features/Prtcls Lw-Level Design fr EX slutin ttal <50 EX devices PRO-LLD-EX-TOTAL Base effrt limited up t 50 EX Switch/Blades deplyment and up t 3 cnfiguratin templates QS MPLS IP Multicast IPv6 Ruting Prtcl Design Lw-Level Design fr branch slutin ttal<50 Branch FW, 4 Head-end FW PRO-LLD-BRCH- TOTAL Base effrt limited up t 50 branch firewalls, 4 head-end firewalls and 3 firewall/ruter cnfiguratin templates. The base effrt als includes prvisin f security plicy fr up t 25 security plicies n headend template and up t 10 security plicies n branch template QS IP Multicast IDP Plicy Ruting Prtcl Design Number f firewall/branch ruters (SSG/J-series) per site greater than 1 Lw-Level Design fr UAC slutin ttal<2500 UAC Client PRO-LLD-UAC- TOTAL limited up t 2500 UAC client systems, 1 Infranet Cntrller cnfiguratin template, 3 UAC client MSIs and 3 FW/Switch cnfiguratin templates cvering 802.1x/UAC specific settings IC Federatin MS SHA/SHV/SHO integratin Sygate Virtual Wrkspace Crdinated Threat Cntrl Patch Assessment/Remediatin Lw-Level Design fr General Juniper Prducts PRO_LLD_CUSTOM Depending n the Juniper Netwrk Elements t be deplyed Depending n the Juniper Netwrk Elements t be deplyed 7. Service Exclusins Fr avidance f dubt, the fllwing activities/deliverables are nt included in the Service scpe: 7.1 Netwrk design ther than fr Juniper Netwrk Elements 7.2 High level design develpment 7.3 JUNOS script develpment r trubleshting. 7.4 Prduct issue impact review. 7.5 Mdeling r lab verificatin related t the netwrk design. 7.6 Cnfiguratin r mdificatin fr any third party devices r applicatins. 7.7 Any activities r deliverables related t migratin planning, sftware versining, testing r actual implementatin. 7.8 Any ther services nt expressly stated in this SDD. Page 5 f 8

6 Lw-Level Design - Service Descriptin Dcument 8. Assumptins 8.1 Service will nt cmmence until the issuance by Custmer f a nn-cancellable purchase rder fr the Service. 8.2 N security clearance r ther certificatin r training is required as a cnditin f Juniper access t End User systems r facilities fr purpses f perfrming the Services. 8.3 Unless Juniper therwise agrees in writing, any Services t be delivered by Juniper persnnel shall be delivered during nrmal business days between the hurs f 9:00 a.m. t 5:00 p.m. lcal time All Custmer and End User dcumentatin and infrmatin is accurate and up-t-date. Juniper shall nt be respnsible fr verificatin f infrmatin furnished by Custmer, End User r its ther cntractrs 8.5 Juniper shall have n respnsibility fr the cnduct r perfrmance f anyne wh is nt a Juniper emplyee r subcntractr. 8.6 Juniper shall nt be respnsible fr any delays caused by the Custmer, End User r by any third party. 9. General Terms and Cnditins. Custmer shall pay Juniper r its authrized resellers the Services fees in the amunts and at the rates set frth in the applicable qute. Unless therwise prvided in the Task Order r Referenced Master Agreement identified in the Task Order, payment terms are net 30 days frm invice date in US Dllars r ther currency specified by Juniper Netwrks. Juniper may suspend r terminate Services fr nn-payment r failure f any assumptins r any breach by Custmer f its respnsibilities, and in such case Juniper may require equitable fee and cst adjustments as a cnditin f further perfrmance. All prices and license fees payable under this agreement are exclusive f tax. Custmer shall be respnsible fr paying taxes arising frm the purchase f the prducts, license, r imprtatin r use f the Sftware. If applicable, valid exemptin dcumentatin fr each taxing jurisdictin shall be prvided t Juniper prir t invicing, and Custmer shall prmptly ntify Juniper if their exemptin is revked r mdified. All payments made by Custmer shall be net f any applicable withhlding tax. Custmer will prvide reasnable assistance t Juniper in cnnectin with such withhlding taxes by prmptly: prviding Juniper with valid tax receipts and ther required dcumentatin shwing Custmer s payment f any withhlding taxes; cmpleting apprpriate applicatins that wuld reduce the amunt f withhlding tax t be paid; and ntifying and assisting Juniper in any audit r tax prceeding related t transactins hereunder. Custmer shall cmply with all applicable tax laws and regulatins, and Custmer will prmptly pay r reimburse Juniper fr all csts and damages related t any liability incurred by Juniper as a result f Custmer s nn-cmpliance r delay with its respnsibilities herein. Custmer s bligatins under this Sectin shall survive terminatin r expiratin f this Agreement. Changes t the Services shall be made nly pursuant t a written change rder signed by Juniper and Custmer. If Juniper furnishes Custmer with written ntice f cmpletin f Services, such Services shall be cnclusively deemed cmpleted t the satisfactin f Custmer unless the Custmer returns written ntice f bjectins identifying actual nn-cnfrmities f Services r Deliverables t the requirements f the SDD within five business days f the date n such ntice. Juniper warrants that Services prvided by Juniper r its subcntractrs will be perfrmed with reasnable skill and care based n the data actually furnished by Custmer. Juniper shall have n liability fr failure t inquire r inspect, fr failure t warn r fr failure t cnsider infrmatin nt actually furnished it by Custmer. Fr any breach f this warranty reprted t Juniper in writing within ninety (90) days after cmpletin f the Services r the failure f Juniper t perfrm the Services, Juniper shall, in its discretin, prmptly perfrm, crrect r reperfrm thse Services. The freging warranty des nt apply with respect t defects r nncnfrmities frm abuse, acts f Gd r ther external factrs r use nt in accrdance with the applicable dcumentatin, Page 6 f 8

7 Lw-Level Design - Service Descriptin Dcument mdificatins, r unauthrized maintenance. THE FOREGOING STATES JUNIPER' SOLE OBLIGATION AND CUSTOMER'S SOLE REMEDY FOR NON-CONFORMANCES AND IS IN LIEU OF ALL OTHER WARRANTIES AND/OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR CONDITIONS OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. IN NO EVENT WILL JUNIPER OR ITS SUPPLIERS AND/OR LICENSORS BE LIABLE FOR (1) THE COST OF SUBSTITUTE PROCUREMENT, PUNITIVE, SPECIAL, INDIRECT, INCIDENTAL, LOST PROFITS, LOST OPPORTUNITY COST, REMOTE, OR CONSEQUENTIAL DAMAGES, OR (2) ANY DAMAGES RESULTING FROM INACCURATE OR LOST DATA OR LOSS OF USE OR PROFITS ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, THE FURNISHING OF SERVICES, OR THE USE OR PERFORMANCE OF PRODUCTS COVERED UNDER AN ORDER FOR SERVICES, EVEN IF INFORMED OF SUCH DAMAGES. IN NO EVENT WILL JUNIPER'S CUMULATIVE LIABILITY FOR ANY DAMAGES ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT EXCEED THE TOTAL AMOUNT PAID TO JUNIPER UNDER THIS AGREEMENT FOR THE SPECIFIC SERVICES CONNECTED TO SUCH DAMAGES. This SDD, the Juniper-issued Task Order (Standard Supprt Offering/Fixed Price) referenced by Custmer s Purchase Order and the Juniper-issued Qute t which it is assciated shall tgether cnstitute the cmplete understanding and agreement f the parties with respect t the Services and supersede all prir r cntempraneus agreements r understandings n the subject matter heref. Any additinal terms r cnditins that may appear n the face r reverse side f a purchase rder issued by Custmer in cnnectin with the Services are hereby deemed deleted and shall have n frce r effect. This Agreement may nly be mdified in writing duly executed by an authrized representative f each party. This Agreement may nt be transferred r assigned by Custmer, in whle r in part, withut the prir written cnsent f Juniper. Juniper may subcntract all r any prtin f the Services at its discretin. This agreement shall be gverned by the laws f the State f Califrnia, withut giving effect t its chice f law principles. The parties agree that the United Natins Cnventins n Cntracts fr the Internatinal Sale f Gds are specifically excluded. This agreement shall in n event create, r be cnstrued as creating any agency, jint venture, partnership r ther business rganizatin, and each party's status shall be that f independent cntractr. Withut limiting the freging, Custmer shall nt be authrized t make any representatins r undertake any bligatins n behalf f Juniper with respect t End User r any third party. Except with respect t payment, neither party shall be liable t the ther party fr failure t perfrm r delay in perfrmance due t circumstances beynd its reasnable cntrl. Juniper hardware, sftware and technical data are cntrlled under US Exprt Cntrl laws and regulatins, and Custmer may nt exprt r re-exprt any f them (including, withut limitatin, release f technical data t a freign natinal) withut all required exprt licenses. Juniper shall be under n bligatin t furnish any Services in supprt f any hardware r sftware prduct that has been exprted r re-exprted withut all required exprt licenses. Any and all inventins, derivative wrks, imprvements develpments r ther intellectual prperty rights generated by Juniper r its subcntractrs in the curse f perfrming the Services shall be the sle and exclusive prperty f Juniper. Any and all cpyrightable wrks that may be created r mdified by Juniper r its subcntractrs in the curse f perfrming the Services shall NOT be deemed a wrk fr hire. Juniper shall be prviding identical services t ther Custmers, and nthing herein shall impair its right r ability t d s. Each party agrees, subject t the terms belw, t use reasnable precautins t prtect the cnfidentiality f Cnfidential Infrmatin disclsed t it by the ther party in the curse f activities related t the Service. The receiving party shall nt disclse such Cnfidential Infrmatin except t its wn emplyees, affiliates and cntractrs with a need t knw. Nthing herein shall restrict Juniper frm (a) using fr its ther prfessinal services business activities any netwrk infrmatin f general utility that it may learn f in the curse f the Services, prvided that it des nt in ding s make therwise unauthrized disclsure f Custmer s r End User s assciatin with such infrmatin r f their cnfidential materials. Each party represents, warrants and agrees nt t furnish the ther any third party cnfidential infrmatin withut authrizatin f its wner and Page 7 f 8

8 Lw-Level Design - Service Descriptin Dcument withut cnspicuusly labeling the infrmatin as cnfidential infrmatin (r where the infrmatin is furnished nly rally, by specifically identifying such infrmatin as cnfidential in a written ntice t the receiving party). If Custmer is nt als the End User, then (a) Custmer shall be slely respnsible fr securing all necessary r apprpriate authrizatins and assistance frm the End User (including, withut limitatin full authrizatin (subject nly t the cnfidentiality terms f the preceding paragraph) t disclse any End User Cnfidential Infrmatin t Juniper, and full authrizatin frm End User fr Juniper t disclse t Custmer any and all End User Cnfidential Infrmatin and all Deliverables and wrk prduct assciated with the Services; and (b) Custmer shall indemnify and hld Juniper harmless frm any and all End User claims except fr claims directly arising frm persnal injury r damage t tangible prperty caused by willful miscnduct r grss negligence f Juniper. Abut Juniper Netwrks Juniper Netwrks, Inc. is the leader in high-perfrmance netwrking. Juniper ffers a high-perfrmance netwrk infrastructure that creates a respnsive and trusted envirnment fr accelerating the deplyment f services and applicatins ver a single netwrk. This fuels high-perfrmance businesses. Additinal infrmatin can be fund at Crprate and Sales Headquarters Juniper Netwrks, Inc Nrth Mathilda Avenue Sunnyvale, CA USA Phne: 888.JUNIPER ( ) r Fax: APAC Headquarters Juniper Netwrks (Hng Kng) 26/F, Cityplaza One 1111 King s Rad Taik Shing, Hng Kng Phne: Fax: EMEA Headquarters Juniper Netwrks Ireland Airside Business Park Swrds, Cunty Dublin, Ireland Phne: Fax: Cpyright 2009 Juniper Netwrks, Inc. All rights reserved. Juniper Netwrks, the Juniper Netwrks lg, JUNOS, NetScreen, and ScreenOS are registered trademarks f Juniper Netwrks, Inc. in the United States and ther cuntries. JUNOSe is a trademark f Juniper Netwrks, Inc. All ther trademarks, service marks, registered marks, r registered service marks are the prperty f their respective wners. Juniper Netwrks assumes n respnsibility fr any inaccuracies in this dcument. Juniper Netwrks reserves the right t change, mdify, transfer, r therwise revise this publicatin withut ntice August 2009 Page 8 f 8