Engage: Capita s app development and management console

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1 Engage: Capita s app development and management console Create bespoke apps that pave the way to positive, two-way communication

2 Apps are truly improving engagement with customers Using the Engage platform, it s a simple process to build and deploy your mobile app. Apps can not only provide your customer with a way to interact with you, using the technology most convenient for them, but also offer your organisation a direct way to connect with the customer in an easy and efficient manner. There are several benefits of apps reported by Engage management console users*, including: 9000 hits to their apps within the first month of deployment 1000 fewer calls within the first month of deployment, in comparison to the previous year Significantly improved engagement with customers Noticeable cost and time savings due to a reduced need for phone or face to face contact Providing a more convenient and satisfying customer journey Allowing flexibility to brand the app and include features most relevant to an organisation s most popular customer tasks. Making the most of mobile technology s popularity, Capita s Engage platform can provide you with the means to create your very own app that meets the needs of your business and customers. Apps are the future There has been a distinct rise in the dependency on smart mobile devices, with 7 in 10 people in the UK now owning a smartphone, plus the prediction that there will soon be more smartphones in the UK than people. Sales of tablet devices are also on the increase, with technology researchers predicting that tablets will outsell PCs in With stats like that, utilising these smart devices as a unique communication channel not only benefits your organisation, but also creates convenience for the customer. Capita has over 25 years experience working in partnership with the public sector, so who else is better positioned to provide you with the platform to configure your own, branded mobile app, ready to meet your customers needs. Capita s Engage puts you and your staff in control. Your team will have everything they need to develop, create and deploy your mobile app, giving you direct access to your customers and, in turn, offering them a convenient way to connect with you. Why choose Capita s Engage? Capita s Engage is designed specifically with your staff in mind, paving the way to positive, twoway customer relationships. The complete browser-based management console allows service users to manage news feeds, design and deploy interactive forms, publish events and integrate with third party systems such as CRMs, MIS, payments and more. The solution requires no coding knowledge or in-depth technical experience to set up or amend. The intuitive interface also means creation of the content for your app is simple, and changes can be viewed in the preview window. Once your app is ready to be released, Capita can guide you through the process of publishing it via the relevant app stores, to ensure a fast and smooth deployment. Engage is hosted in Microsoft Azure, meaning there are no hardware costs or separate hosting charges. Capita s simple SaaS model offers a low cost, low risk, simple and efficient route to achieve channel shift. *Stats from Spelthorne Borough Council on their first month using the Engage app

3 Engage Engage is designed from the ground up to be flexible, allowing you to take as little or as much control over the end application and it s data as you like. The technical bit Engage can also pull data from lots of different sources such as CRM, RSS, calendars, HTML and more, so you can leverage your existing investments and accelerate the creation of your first app. The end app uses responsive design techniques, built in a carefully architected mixture of Native and HTML5 technologies, to work well on a wide range of devices from low cost Android phones up to tablets, ipads and full-size browsers. Software as a Service Engage is a SaaS solution, meaning you can be up and running in minutes, without the needing to buy expensive services or install and configure complicated software. Capita has chosen Microsoft Azure as the hosting platform for Engage, which has a wide range of benefits. Branding Why choose Engage as your mobile app management console? Plus! No coding knowledge or technical experience required No need for expensive and complicated hardware installations Easy to operate Provides you with a tool that paves the way to positive, two-way customer relationships Ability to instantly update live apps Offers GPS functionality as well as a wide range of other features and functions to choose from. Saves times and money due to effective channel shift Apps reduce avoidable contact. It s easy to apply your own branding, corporate guidelines or even entirely new ideas to your app, after just a few minutes of familiarisation. Pick and mix features The Engage management console allows you to create and edit content, control structure and navigation, and choose which features of the mobile device you want to take advantage of, be it the phone, location services, notifications and more. Integration and other services As well as providing direct links to a range of CRM solutions, the Engage management console provides a complete set of web services for bespoke integration to third party software. Using industry standard technologies such as REST and JSON, Engage can integrate easily with your existing systems or form part of complex new ones. Total control With Engage, you have total control of your app s design, content and other features. With the power to instantly update, you can edit, improve and publish features and content quickly and easily.

4 Capita s Engage management console Secured and managed to the highest standards, Azure reduces existing vulnerabilities and new threats. Azure can automatically respond to demand. If your app proves to be a hit, new instances of the Engage services will start up to deal with the extra traffic. Azure provides a wide range of services, meaning that, over time, Engage can be enhanced without the need for extra hardware, software licenses or other costs. Your logo Your design Your ideas GPS Reporting Jobs Payments Push notifications Forms News Calendars CRM integration Analytic data Export user reports to third party software Update or import data into Engage Send complex notifications Simple to use forms One click deployment Quick and easy image upload Add or remove features instantly

5 The devices The features Capita s Engage management and administration console is accessible from most existing, modern internet browsers, so there is no need to download additional software to your staff s computers. In addition, the Engage platforms allows you to create apps suitable for deployment to mobile devices using the current most popular smartphone operating systems, Apple, Android and Windows. Capita s Engage management console provides a wide range of features to choose from for your app. Choosing and combining elements ensures you can bespoke your app, providing the appropriate features required for your customers, delivering a mobile app tailored to your organisation s and customers needs. Here are just some of the features available to you: Integration Capita s Engage platform has been designed with ease of integration into back office systems in mind. Using a range of industry standard technologies, the management console easily integrates with CRM solutions, web services and any third party software in use at your organisation. Report it - allows your customers to quickly and easily report any kind of problem to you straight from their smartphone. They can even send a photo of the issue straight to the relevant department GPS functionality - your customers can add location details to their communications with you, so you can directly pinpoint their area Calendars - customers can use the app to see your calendar of events for open days, summer holiday activities, bin collections and more Payments - customers can use the app to make payments for services or items quickly and securely Find my nearest - using the GPS functionality, your customers can find their nearest library, recycling centre, car park and much more What s on - connecting your customers via current or forthcoming events, shared interests and community activity News - offering up-to-the-minute news and updates, straight from your organisation Consultation - allowing your organisation twoway discussion with the community on plans, developments and new ideas.

6 Know-how you can count on Capita is renowned for its success in helping organisations across the UK deliver high quality, cost-effective services tailored to their needs and those of their customers. Capita s software services business partners with 75% of UK local authorities, which includes 10 strategic partnerships and over 25 shared services incorporating nearly 50 LAs Capita was the first to put council tax transactions online back in 2000, and then develop ways to pay them online in 2001 Capita provides housing management systems to 40% of the leading social housing providers Capita was first to market with a dedicated software solution specifically for commissioners and providers within the Supporting People arena We ve found the missing link The way people communicate is changing, and organisations can realise huge benefits from embracing that change. We ve pinpointed the tool to help achieve this: Engage. A tool that paves the way to positive, two-way customer relationships Saves time and money due to effective channel shift A better way for customers to tick off their top tasks A more seamless system for handling reports and requests Low cost with rapid ROI Easy for you to operate, super easy for customers to use Happier customers mean great feedback. Capita s library management systems are used by over a quarter of the public libraries in the UK Capita provides student management information systems to 180 further and higher education institutions throughout the UK Over 200 public sector organisations now use our payment management solutions to accept card payments by a range of channels including internet, telephone and Chip and PIN. To arrange a FREE consultation and to start exploring how Capita can help you achieve the twin goals of delivering better services while realising significant savings, us now on cssenquiries@capita.co.uk, call us on or visit Capita Manvers House Manvers Street Trowbridge BA14 8YX engage@capita.co.uk