A simple yet advanced toolkit enabling you to communicate in new ways with patients and the public.

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1 Full with Mobile Apps Integrated Customer Relationship Management System A simple yet advanced toolkit enabling you to communicate in new ways with patients and the public. Branded for your organisation, Patient Connect is an integrated solution for personalised stakeholder management, surveys and mobile communications

2 Our solutions are designed with ease and simplicity in mind. We are fully focussed on outcomes and deliver the results you need. Patient Connect is a scalable solution for all your digital engagement needs. Patient Connect Full : Customer Relationship Management System with Mobile Apps Communicate in new ways with patients and the public What is a Customer Relationship Management System? Customer relationship management (CRM) is a model for managing interactions with current and future customers. It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support. CRM systems are widely used in the private, public and voluntary sectors to help organisations manage relationships with their members, customers or the public. How are CRM systems used? In marketing: track and measure campaigns over multiple channels, such as , search, social media, telephone and direct mail. In customer care: assign and manage requests made by customers. Direct customers to agents and identify & reward loyal customers. Membership-based organizations: track constituents, fund-raising, demographics, membership levels, membership directories, volunteering and communications. Automate and personalise your public involvement, patient and stakeholder communications. Introducing the Patient Connect platform The team at Captive Health has been delivering multi-channel engagement solutions and creating service user involvement innovations for over 10 years. We have put that expertise into Patient Connect, a unique CRM solution built with you in mind. All the Patient Connect modules are administered from the Control Panel and hosted on a central platform. This seamless integration means you can learn user preferences, deploy multichannel communications and personalise your user engagement, effortlessly. With modules constantly in development in response to customer needs, Patient Connect offers a rich and fully integrated suite of engagement tools. Read on to find out more about... Captive Health is dedicated to helping health and social care organisations improve outcomes for service users. We bring together expertise in public engagement, organisational development and customer insight to deliver exceptional service improvement projects and powerful solutions. Mobile Apps Unlimited surveys in our amazing editor Our unique approach to the Friends and Family Test Patient feedback in medical appraisal Analytics and reporting We are always open to developing new additions to the Patient Connect Family. Just ask one of the team for more information. Patient Connect. Take a fresh approach to patient and public engagement

3 Communicate in new ways with patients and the public Dynamic maps Add your sites, buildings, clinics and patient services to the interactive maps Load photos or floor plans Display opening times for restaurants, walk-in clinics and other facilities Include other local services and points of interest Use GPS to navigate to map locations Secure messaging Patient communications can be pushed securely to the App. A new message alert is then sent to the user s , prompting them to access their secure mail. You could send booking information, appointment reminders or negative test results reducing demands on clinical time Include locations in the message, and enable users to navigate to their appointment Local support groups Show support services for patients Recommend local services based on demographics Make the most of the smartphone s Global Positioning Service Automatically trigger content as people walk on or off your site. For example, you could send people a welcome message as they enter your buildings or deploy a patient experience survey as they leave. Be a life saver The app comes pre-loaded with first aid instructional videos Add your own videos: simply load videos in the Patient Connect media gallery and assign these to preference groups. Over 800 videos on NHS Choices you could deploy Personalised patient information Use demographic information & user preferences to connect the right people to the right information Your patients can receive tailored and personalised digest of the wealth of national patient information resources Live well The app includes health & wellbeing tools and animations including healthy eating and nutrition advice, smoking cessation, recommended screening test time line,fitness tips, etc. Create a Mobile App of your own The patient Connect Mobile App sits on our customer relationship management platform as a fully integrated solution, offering a host of benefits. Now you can provide your patients with interactive maps of local services, help them navigate between buildings on your site, signpost to other local health services, stream video content and integrate with national patient information resources. We also offer bolt-on modules and bespoke options, so if you have any good ideas that you want to make a reality, just discuss them with the team. Improve quality and reduce costs with Patient Connect Put your patient surveys, Membership Management, GP liaison and staff engagement all in one cost-effective place Automate bookings and reduce your administration costs Reduce DNA rates with appointment reminders Improve compliance with automated patient information News, alerts & much much more Allow your patients & stakeholders to sign up for news updates and alerts. Capture these preferences to use across the suite of patient connect products A fully integrated multi-channel solution Enable content by group for those without the App. You could schedule your FT newsletter or GP update and automatically tailor the content to reflect user preferences. The App is fully integrated with our simple and effective survey modules Learn user preferences You define the preference options in the control panel. These can be set up pretty much any way you want to, we ve made it as flexible as we can. As users access their news & updates in the App, they are prompted to set their preferences. These filters get passed back to the control panel for use across the whole suite of Patient Connect products. Communicate by preference group. Paste your news stories, local alerts and messages into the Patient Connect control panel and then assign them to a preference group.. People receive messages that feel personal to them Schedule release dates for content. Set release dates in the Control Panel so that messages are automatically pushed to the Mobile App on the set date. News & updates are fresh and relevant to users Add bolt-on options to create a unique local healthcare experience Add any of the following to make the app your own Find my nearest - for directions to A&E in an emergency, anywhere in England Medication reminders Health Score - avoid unnecessary hospital appointments by capturing patient reported data about recovery and progress after a procedure About the Patient Connect Control Panel The whole Patient Connect Family is administered by you on one easy to use control panel. The media Gallery houses corporate images and video You can retain control while enabling others in your organisation to create their own content Access detailed usage statistics, reports and analysis Enable users to log in and manage their profile & preferences Supporting you every step of the way When you buy Patient Connect we work with you to ensure a smooth implementation and remain on hand to support you as you go live. Our public relations, user engagement and communications experience stretches over 10 year and we ll be happy to help you with any challenges you may face. The App is fully supported by our dedicated software team, and we offer hands-on client support. An inclusive implementation process in 6-10 weeks 1. We meet with you to understand your requirements 2. We run a stakeholder workshop, to hear how local partners want to be involved 3. We agree the content & you sign off the plan 4. Our production team visit and create 10 minutes of high quality video content 5. We review the finished product and sign it off 6. We help you launch your mobile App with press and PR Some functionality requires data to be provided by NHS Choices

4 Communicate in new ways with patients and the public Communicate in new ways with patients and the public A fresh approach to Patient and Public Engagement Patient Connect includes a series of fully integrated modules Unlimited Surveys Create your own bespoke surveys Templates provided - simply add your questions Let department managers have ownership of their own surveys Share a corporate library of pictures and videos for managers to use in their questionnaires Ask and answer questions using video and images, ideal for people with learning disabilities and children Segment patient groups and deliver surveys to patients based on specific attributes, e.g. ward, care pathway, etc. Provide surveys in multiple languages Set a live survey period and view real-time analytics on a question-byquestion basis A unique Friends and Family Test solution A unique, hosted Friends & Family Test solution for kiosks, tablets & web An attractive solution that can be branded for your organisation Fast to set-up, versatile and simple to use Enter paper FFT results through a simple data entry page a cheap and effective all-round solution Batch upload data using excel spreadsheets useful if you out source your paper surveys to a third party Unique analytics to help you understand why you received that score Monthly snapshot results sent to your managers automatically by Provide the public with direct access to reports no need for complicated websites or spreadsheets A simple yet advanced toolkit enabling you to communicate in new ways with patients and the public. Branded for your organisation, Patient Connect comes in 3 packages suited to your budget and your needs. Patient Connect can be purchased in the following editions: Visit captivehealth.co.uk to view the demo now Entry A unique integrated approach to the Friends and Family Test; Patient feedback in medical appraisal Premium Unlimited surveys in our unique editor Complete A full and innovative PPI and membership management solution with a branded mobile app Performance Consultancy Make all this data meaningful by employing us to produce reports that can help you improve your FFT and PPI performance Patient Feedback for appraisal and revalidation Use tablet s camera to snap the doctors in clinic. Load pictures to the questionnaire in seconds Patients can then easily select the clinician they just saw, and give specific feedback Pre-loaded with the GMC patient feedback questionnaire for medical appraisal Reports ed directly to both appraiser and clinician after each 10th instance of feedback, to be included in the portfolio. Thematic reports sent to the medical leadership identifying themes in patient feedback Reporting and analysis Patient connect puts you in control of reporting with easily accessible user statistics and demographics. Technical Specifications Relying on our technology Customising For Your Organisation Adding your logo and brand Find out more Organise a demo and meet the team Patient Connect is hosted in a secure data centre by Rackspace with redundant power supply, dual and redundant network connectivity. It has full load balancing, and physical and internet security with 24x7 on-site engineers and server and service monitoring. Patient Connect is built on a LAMP stack using the Zend Enterprise framework. It s IE7+, Chrome and Safari Compliant The system is offered in a Software As A Service format. The mobile app is for iphone and Android Every implementation can be customised to your requirements, adding your logo and branding within a set scheme. We ll work with you, your patients and your partners to create an inclusive and accessible product. You can give us a call or drop in at 2 Charlotte Road London EC2A 3DH +44 (0) Our address is And we are on the web at

5 Captive Health is dedicated to helping health and social care organisations improve outcomes for service users. We bring together expertise in engagement, organisational development and customer insight to deliver exceptional service improvement projects and powerful solutions. 2 Charlotte Road, London EC2A 3DH +44 (0) captivehealth.co.uk Captive Health Limited (Company Registration )

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