CLASSIFICATION DESCRIPTION CARVER COUNTY

Transcription

1 CLASSIFICATION DESCRIPTION CARVER COUNTY SECTION I: GENERAL INFORMATION Position Title: PB Specialist Position# B221 Division / Department: Administrative Services / Information Services Immediate Supervisor s Position Title: Records Mgmt. & Central Services Supervisor FLSA Status: Non-exempt Union Affiliation: AFSCME Job Summary: Responsible for the internal county PB technology and software. This position receives requests, does analysis and prioritizes requests for both phone and photocopy requests as received. Responsible for troubleshooting all desktop telephones, PB and telecommunication issues; recommendation of any purchases of related equipment, and peripherals. SECTION II. ESSENTIAL DUTIES AND RESPONSIBILITIES Duty/Responsibility No: 1 Percent of Time: 70 Manage internal county PB system. Maintains telephone sets, PB software, and voice automation application. Proficient in operation of PB Operations Manager software. Maintains phone database, makes adds, changes, deletes as needed. Recommends enhancements to the database application. Responsible for ensuring all county employees are properly trained on the efficient use of county telephone and voice automation application. Troubleshoots and resolves complex phone PB service malfunctions, when needed works closely with vendor on problem resolution. Prepare management level reports detailing call reporting to ensure system performance is maintained at the highest quality. Coordinate and manage vendor service issues. Ensure that the integrity of the Voice Network is maintained and that it is performing within standard service levels. Page 1

2 Duty/Responsibility No: 2 Percent of Time: 15 Provides technical support to other departments for specialized needs as required. Monitors and implements printing jobs from command workstations on computer systems for color jobs submitted by other departments. Accomplishes large copy projects for all departments, including but limited to, budget books and County fair materials. Operates various office equipment for specialized department needs, including but not limited to, copy equipment, folders, electronic paper cutter, paper punch machine, postage machine, personal computer, laminator, and poster maker. Maintains a variety of Records Management/Central Services Databases, including but not limited to, claims, fixed assets, and copy center databases. Prepares spreadsheets, reports and forms departmental and county use. Maintains and orders departmental machines and equipment. Performs analysis and does vendor review of quotes for county owned photocopy and digital duplicating equipment. Duty/Responsibility No: 3 Percent of Time: 10 Provides administrative assistance and support to the Records Management & Central Services Supervisor and Information Services Manager. Researches special project work as assigned. Performs complex clerical assistance to Records Manager and Information Services Manager. up to and including design and development of spreadsheets, department documentation manuals, PowerPoint presentations, and flat database development. Prepares and processes department invoices for claims processing. Duty/Responsibility No: 4 Percent of Time: 5 Performs other comparable duties of a like or similar nature as assigned. Provide back-up support to all of the Central Services functions. Page 2

3 SECTION III: WORK REQUIREMENTS AND CHARACTERISTICS EDUCATION/KNOWLEDGE REQUIREMENT: Minimum education required to perform adequately in position could reasonably be attained only by completing the following: REQUIRED EDUCATION/TRAINING (choose one) DEGREE INFORMATION: Type of degree: (B.S., M.A., etc.) less than high school diploma High school diploma or GED. Major field of study or degree emphasis: 1 year college 2 years college 3 years college 4 years college 1st year graduate level 2nd year graduate level Doctorate level Required Work Experience in Addition to Formal Education/Training: 1 year clerical experience; 1 year customer service Required Supervisory Experience: None Essential knowledge and specialized subject knowledge required to perform the essential functions of the job: Basic fundamentals of administrative support functions and operations. Operations of switchboard operation and PB technical management. Operation of general office equipment, machines, telecommunication equipment and basic office software and applications. Microsoft Office Suites General County administrative policies, functions, and services of the County organization. Fundamentals of record management. Strong customer service skills both written and oral. LICENSE/ CERTIFICATION ESSENTIAL SKILLS REQUIRED TO PERFORM THE WORK Identify licenses/certification required: MN driver s license and/or evidence of equivalent mobility. Requires use/operation of: Mitel PB telecommunications system. Calculator Copiers Folding machine Cutter machine Postage machine Punch machine Laminator Page 3

4 Poster maker Software programs and the internet Computers Miscellaneous department tools, materials, and equipment Skilled in: Oral and written communications. Conducting customer/client service functions. PB and switchboard operation. Operating all department tools, materials, and equipment. Maintaining the daily administrative details of the Central Services Department. Working independently with general supervision. Handling confidential information. Keeping accurate records. Using a computer and software programs. Establishing and maintaining effective working relationships with department personnel, other County employees, and the public. Prioritizing and organizing a variety of responsibilities. Following written and oral instruction and completing tasks in a timely manner. Proofreading grammar, spelling, and vocabulary. Typing, data entering, and filing. Performing basic recordkeeping and recording functions. RESPONSIBILITY FOR DIRECT SUPERVISION OF THE FOLLOWING POSITIONS Titles of Positions Directly Supervised N/A # of Employees TOTAL: None (0) RESPONSIBILITY FOR INDIRECT SUPERVISION: N/A # of Employees TOTAL: None (0) Page 4

5 HAZARDOUS WORKING CONDITIONS Unusual or hazardous working conditions related to performance of duties: Toners, oil, and cleaning solvents. Precautionary measures taken to avoid those unusual or hazardous working conditions: Protective clothing and gloves. Frequency of occurrence of unusual or hazardous working conditions: Minimal SPECIAL VISION REQUIREMENTS (Check any that apply): Yes No 1. Close vision (clear at 20 inches or less): 2. Distance vision (clear at 20 feet or more): 3. Color Vision: 4. Depth perception: PHYSICAL JOB REQUIREMENTS: Indicate according to essential duties/responsibilities Employee is required to: Never 1-33% Occasionally Stand 34-66% Frequently % Continuously Walk Sit Use hands dexterously (use fingers to handle, feel) Reach with hands and arms Climb or balance Stoop/kneel/crouch or crawl Talk or hear Taste or smell Page 5

6 PHYSICAL JOB REQUIREMENTS: Indicate according to essential duties/responsibilities Employee is required to: Never 1-33% Occasionally Physical (Lift & carry): up to 10 pounds 34-66% Frequently % Continuously up to 25 pounds up to 50 pounds up to 75 pounds up to 100 pounds more than 100 pounds SECTION IV: CLASSIFICATION HISTORY AND APPROVAL Classification History: 2003 New Classification AFSCME Grade level 10, 05/07 Change title (Telecommunications Analyst ) and revised tasks AFSCME Grade level 10 Page 6