BSM 9.22 Overview Introducing Big Data Analytics for IT July 18, 2013

Transcription

1 BSM 9.22 Overview Introducing Big Data Analytics for IT July 18, 2013 Copyright 2013 Vivit Worldwide

2 Brought to you by Vivit Business Service Management Special Interest Group (SIG) Leaders: Jim Copio, Mark Laird, Denver Meeks and Sandy Schubert 2

3 Hosted by Mark Laird PreSales Technical Consultant Steria Ltd. 3

4 Today s Presenter Ian Bromehead Sr Product Marketing Manager HP Software 4

5 Housekeeping This LIVE session is being recorded Recordings are available to all Vivit members Session Q&A: Please type questions in the Questions Pane 5

6 Webinar Control Panel Toggle View Window between Full screen/window mode. Questions 6

7 Agenda Key business challenges Improving operational efficiency Managing the big data landscape Read all about it Connecting to your world New style of IT management Don t use your users to manage Customer examples Key takeaways Questions 7

8 Key business challenges

9 The customer s new world Agile Development creates rapidly changing applications Built in diverse languages and running on diverse language runtimes Running on next generation deployment platforms Deployed on multiple virtualization platforms Running on scaled out commodity hardware Located in multiple clouds with multiple owners Your cloud Hybrid cloud Public cloud 9

10 Challenges for IT this creates The reality of today Traditional Private cloud Managed cloud Public cloud $426 billion in downtime per year 5.75 million servers are installed every year. 10% are unused The average data center has 30,000 resources 25% of a company s IT budget is spent on operating data center 300% increase in the number of events over last 5 years Source: and Gartner 10

11 HP Business Service Management (BSM) 9.2 Comprehensive intelligence and analytics to deliver operational excellence Traditional Private cloud Managed cloud Public cloud Intelligence on comprehensive data to ensure optimum IT performance Consolidate data from multiple disparate sources Provide intelligence to IT Operations help reduce MTTR Provide automation to reduce manual operator assistance and reduce cost Support heterogeneous environments, applications and technologies 11

12 HP Business Service Management (BSM) 9.2 Ensure optimal IT performance and availability in a dynamic world Business Service Management Operations Bridge Consolidated management, accelerated root cause analysis Application Management End to end composite application performance management Forrester & Gartner Leader Featuring the Run Time Service Model Ops Analytics the next big thing! Operations Intelligence Actionable insight from advanced analytics Infrastructure Management Comprehensive visibility and monitoring of hybrid IT Unique RTSM engine Patented Analytics: IT s crystal ball Huge Installed Base Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential.

13 IT Management infused with Analytics Turning IT Data into actionable insights IT Financial Analytics Predictive Analytics Oversight Do I have the right controls? Service Forecast/Trending Hindsight What happened? IT Dashboard Metrics Better, RTSM Right Time Decisions Events Machine data User Analytics Operations Analytics Foresight What will happen? Insight What is happening now? 13

14 Improving operational efficiency: OMi new features

15 OMi 9.2x new features Improved event correlation & dashboard capabilities Stream-based event correlation: Repetition Check of frequent repetitions of an event Combination Detect a combination of multiple events Missing Recurrence A repeatedly occurring event is suddenly missing Automatic event storm detection & suppression Show potential causes within topology based event correlation scenarios 15 Fast time-to-value Works purely on events No need to map events to health indicators Simple operations Integrated into BSM mesh-up Drill-down to Event Console Simple status aggregation via filters and views Also available for mobile devices Modern user interface Optimized usage of available real estate Custom pictures for quick identification Flexible layout capabilities iso and Android Mobile MiniApp Windows 8 Quick Access

16 Engage OpsBridge users with OMi gamification Increase user motivation gain efficiency Take advantage of proven psychological theories to engage users Motivate OMi users by providing direct feedback when they achieved something Notifications, timeline, achievements for OMi operators and administrators 16

17 Monitoring automation at a glance Extending the leading Operations Bridge offering of HP Operations Manager i Monitoring automation simplifies monitoring configuration for dynamic, hybrid environments, by: Automatic, model driven monitoring configuration and deployment using RTSM Hiding monitoring implementation complexity - e.g. agent less/based monitoring Easy-to-tune monitoring parameters by SMEs Dedicated workflows for monitoring design Monitoring configuration easy auditing and reporting Drive compliance to IT Management internal best practices as well as Industry standards e.g. 17 Six Sigma

18 Fully automated monitoring configuration For composite applications and New composite application provisioned within minutes to changes in modern dynamic IT landscape Nodes & apps added, or suppressed on demand Scale out Scale in Application discovered within RTSM Result is matched against modeled application blueprint Monitoring Automation activates monitoring configuration according to pre-defined best practices (e.g. Windows vs. Linux servers) Works identically for infrastructure components Constant re-discovery of IT landscape In case of changes, correct monitoring is deployed or undeployed automatically Monitoring configurations exports possible e.g for virtual machine images 18

19 Fully automated monitoring configuration Works across many tools OMi + Monitoring Automation Self-service configuration for non-ops staff Monitoring Designer Subject Matter Expert Separate what should be monitored from how 19 OM Agents SiS Server s Open to connect other tools aspects vs. policy templates Automatically configure corresponding monitoring tools as needed Specific, tailored workflows for monitoring design and operations Parameters for easy tuning by SMEs (no policy skills needed)) Parameters abstracted from underlying monitoring tools use same parameters independent of which tool is used

20 Built-in configuration reports Audit and report how your environment is currently monitored What is monitored and how? Built-in report pages that show hat is monitored and how: Configuration Item -centric or Node -centric Also shows what is currently monitored by which tool (e.g. agent based vs. SiteScope agentless monitoring) 20

21 OMi Management Packs Out-of-the-box / available today / more to come Discovery Data Collection Availability monitoring Performance monitoring Event Correlation Real time graphs Trend Reporting Infrastructure System, OS, Virtual OS, Cluster Hadoop Distributed storage & application processing Vertica Interactive real-time analytics Oracle Database Relational Database for enterprise applications 21

22 Hadoop Management Pack overview Value prop and support matrix Value proposition Automatic monitoring of your Hadoop environment Monitoring of availability and performance of core Hadoop components HDFS Map/Reduce System Infrastructure monitoring of Hadoop nodes Support matrix Hadoop on Linux (RHEL 5/6, Ubuntu 12x, SLES 10/11) Distributions: Apache 1.0.x Cloudera CDH 4.1.x Critical monitoring includes Monitoring Hadoop Services Node Infrastructure and Cluster monitoring Correlation with cross domain/components JVM, RPC, Network, Database like Vertica, MongoDB and other databases. 22

23 Vertica Management Pack overview Value prop and high level features Value proposition Automatic monitoring of your Vertica environment Monitoring of availability and performance of core Vertica components System Infrastructure monitoring of Vertica nodes Support matrix Vertica 6.0, 6.1 on SLES RHEL Key required events generated by Vertica cluster with severity, Timestamp and Vertica node name include Low Disk Space Read Only File System Loss Of K Safety Current Fault Tolerance at Critical Level Too Many ROS Containers WOS Over Flow Node State Change Recovery Failure Recovery Error Recovery Lock Error Recovery Projection Retrieval Error Refresh Error Refresh Lock Error Tuple Mover Error Timer Service Task Error Stale Checkpoint

24 Other OMi Management Pack Software Oracle Management Pack overview overview Value proposition Automatic monitoring of your Oracle Database environment Monitoring of availability and performance of core Oracle components System Infrastructure monitoring of Oracle DB nodes Infrastructure Management Pack Value proposition Automatic monitoring of your system infrastructure Monitoring of availability and performance of servers 24

25 HP OMi Management Pack Licensing How to count number of OMi Management Pack licenses required: Identify the number of OS Instances (physical or virtual) The number of application domains on each OS instance (physical or virtual) gives the total license requirement Scenario 1 Scenario 2 Scenario 3 Scenario 4 Oracle Application Instance 1 (Ora1) Ora1 Ora2 Ora1 Had1 Or a1 Or a2 Ha d1 Physical OS Physical OS Physical OS Physical OS Server 1 Server 1 Server 1 Server 1 # OS Instances # App Domains on each OS Instance # License Req (1Std, 1Adv) 2 (1Std, 1Adv) 25

26 Read all about IT: Cross-Domain Reporting with SHR 9.30

27 Cross-Domain Reporting with Service Health Reporter Service Health Reporter 9.30 is new Remote collector support SHR Support for Red Hat Linux CAC certification Collection from Sitescope now uses Profile DB Platform refresh: BO XI 3.1 SP5 27

28 OVPI Migration Program: Key Dates Date May 1, 2013 June 1, 2013 August 1, 2013 May 31, 2015 May 31, 2017 Program Activity Internal announcement Product discontinuance announced End of sale End of Committed Support for 5.4x version End of Extended Support for 5.4x version 28

29 OVPI to SHR Migration Summary EOL June 1st 2013, last orders 31st August All customers with active support contracts for OVPI will receive full entitlement to SHR core product Entitlement includes 1:1 node count PI Cores and all Report Packs Migrate to SHR using Migration SKU Support costs economically attractive to the majority of migrated customers Customers using OVPI network report packs are entitled to special discount with a special OVPI to NNNi + ispis Promotion PI Core System RP Network RP 250 Nodes 1000 Nodes 5000 Nodes Unlimited Nodes Promo SHR Migration SKU NNMi + ispi(s) 250 Node Migration SKU 1000 Node Migration SKU 5000 Node Migration SKU Unlimited Node Migration SKU 29

30 OVPI to NNM ispi(s) Promotion Recommended approach Network Content Report Packs PI Cores and any Network report packs Customers may purchase NNMi + ispi(s) via promo with 87% discount.. Scalability Migration SKUs for each tier.. PI Core System RP Network RP Promo SHR Migration SKU NNMi + ispi(s) PI Nodes Counts Infrastructure LAN Edge WAN Equivalent NNMi + Metrics Nodes Count Advanced Services IPT MPLS Traffic QA Required Points and / or Traffic collectors 30

31 Connecting to your world: the BSM Connectors

32 BSM Connectors What s available today These connectors are available at Check regularly, more new connectors coming very soon! A few examples: Topology Events Metrics BSM Connector for Nagios Yes Yes No BSM Connector for Microsoft SCOM Yes Yes Yes BSM Connector for Tivoli/Netcool Yes (from events) Yes No BSM Connector for Oracle Enterprise Manager 1.0 Yes Yes No BSM Connector for NNMi Yes Yes No BSM Connector for ArcSight N/A Yes No BSM Connector for Zenoss N/A Yes No 32

33 New style of IT management: Operations Intelligence

34 IT complexity IT management : a seminal shift Fundamental transformation in IT IT Analytics Manage what matters 100s Advanced correlation 1000s 1,000,000s 1990s 2000s Now Static Vertically Scaled Client Server 100s (Elements, MB) Clustered Load balanced N-Tier Web App 1000s (Elements, GB) Virtualized and Cloud Horizontally Scaled Hybrid Composite App 1,000,000s (Elements, ZB) 34

35 Reactive monitoring Proactive monitoring A unified approach to solving IT Management problems Advanced correlation Advanced analytics Operations Intelligence Event triage Log management Known problems Unknown problems 35

36 Reactive Monitoring Proactive Monitoring Only HP provides end-to-end Operational Intelligence OMi + TBEC Advanced Correlation NNMi++ SHA Advanced Analytics Event Triage OMi Adv. Correlation Correlation HP HP Run-Time Service Model and HP OMi Topology Based Event Operations Analytics Log Management HP Arcsight + Integrations Event Triage OM Log Management Logger Advanced Analytics HP Operations Analytics + SHA Service model RtSM + BSM Apps Known Problems Unknown Problems Performance Metrics Operational Events Topology Logs 36

37 Free information to securely flow anywhere Cloud Digital signage Topolog y Network Apps Texts Data Logs Storage Event s Metrics 37

38 HP Operations Analytics Advanced Logfile Management for the new style of IT Operations Enable a single view of IT health riskfree. An economical solution licensing based on # of IT components, not volume of data being collected. Collect everything. Collect data from log-generating source and IT events. Store everything. Using efficient compression store all data in one location for any number of years. enable easy search, reporting, and analytics and reduces the cost of storage. Analyze everything. 38 Analyze data using simplified search functions and enhanced auto-completion of search key IT Search Operations Analytics Logs ArcSight Logger Events OMi/OM/NNMi

39 Understand your IT data Log Intelligence collect, store and analyze everything including server, app, infra logs Collect logs and events from any log generating source and enrich metadata through normalization and categorization Store years worth IT data through a high compression ratios for archival and search Analyze raw machine logs and events in real time to deliver IT security, IT operations, IT GRC, and Log analytics 39

40 HP Operations Analytics Advanced analytics based on COMPLETE Operations data Cloud Digital signage Topolog y Network Apps Texts Data Logs Storage Event s Metrics 40

41 HP Operations Analytics Comprehensive, actionable insight for the new style of IT Operations NE W Visual Analytics Guided troubleshooting IT Search Scalable Operations Analytics solution Performance metrics Operational events Topology Logs Application Mobile app Storage Network System Cloud 41

42 HP Operations Analytics Comprehensive, actionable insight into all aspects of operations in the New Style of IT 42 DEMO Features Robust platform to aggregate operational Big Data for IT Advanced Analytics with powerful IT search, guided troubleshooting and breakthrough visual analytics Problems it solves Actionable insight from increasing data volumes & complexity Speeds troubleshooting with minimum domain expertise Analysis of structured & unstructured IT data in a single place Customer benefits Comprehensive visibility and analysis of IT data Prevent costly service downtime and reduces outages Protects investment in existing solutions (HP BSM, Splunk

43 HP BSM: Service Health Analyzer Foresight of potential issues with behavioural learning and predictive analytics Predictive alerting based on learned pattern detection Unique topology-based performance analytics Automated root-cause and similarity analysis HP patented algorithms / IP SHA Detected an issue 36 minutes before regular monitoring detected it Healthcare Provider SHA detected an issue 1 hour before it was reported by end user PlayTech Gaming Services provider (business metrics) 43

44 How SHA works Dynamic model driven behavioural learning and predictive analytics Collects data Creates baselines Detects anomalies Sends event Investigate remediate Adaptive Baseline detect metrics seasonality, trend and create dynamic baselines Topology Analysis correlate metrics of related CIs across domains Temporal Analysis differentiate between spikes and real anomalies Historical Analysis compare with similar anomalies from the past Statistical Learning learn normal system behavior and suppress noise Statistical Self Learning Historical Analysis Baseline SHA Runtime Core Temporal Analysis Topology Analysis 44

45 Why HP for HP OpsAnalytics solution? Why should you care about HP Operational Analytics HP has a more mature product than Splunk Enterprise ready / scaleable >300 connectors /normalization capabilities, Splunk < 100 HP ArcSight Logger is an universal log management solution that can help you beat Splunk in IT ops, ops intelligence, and analytics Yes, Logger is integrated with BSM=HP OpsAnalytics today Yes, Logger is now your metric-1 Logger is leader in Gartner MQ Quadrant HP OpsAnalytics voted Strong Value by EMA Its time to get your share of wallet back 45

46 Don t use your users to manage: Application Performance Management

47 New adventures in mobile performance Pinpointing root cause of poor performing mobile apps isn t easy App? Carrier? Service? [Hybrid] 47

48 End-to-end mobile performance monitoring User analytics: performance by time, location, transaction App Carrier Service [Hybrid] Baseline real user performance; Assure and protect the brand equity Performance views by time, place, carrier & transaction; Lower mean time to isolation, insight in minutes. Understand transaction popularity and response times; Dev/Ops script reuse Proactive (synthetic) 48 All product views are illustrations and might not represent actual product screens Real user

49 Analytics RUM User Flow Analytics RUM User Flows Analytics report identifies application flows which are frequently accessed by real users and allows you to view real sessions including the flow, configure RUM transaction and even create a VuGen script based on the session The report is based on advanced HP Labs analytics algorithm 49

50 HP SaaS global infrastructure footprint Over-the-air mobile locations via different carriers coming soon AMS - 31 EMEA - 23 APJ

51 Persona: Operations Manager With HP Performance Anywhere, Operations can predictively monitor mobile application performance 51

52 52 Persona: Operations Manager With HP Performance Anywhere, Operations can determine the reason for poor mobile performance

53 53 Persona: Operations Manager With HP Virtualization Performance Viewer, operations managers can drill down to VM s performance to identify problems.

54 54 Persona: Operations Manager With HP Network Flow Analytics, a free tool, operations managers can easily find network performance problems. 54

55 55 Persona: Operations Manager With HP SiteScope (agentless monitoring) operations managers can drill down to servers, storage, CPU, performance to identify problems.

56 Customer examples

57 Customer example: Kuveyt Türk Using HP BSM to reduce costs, improve customer satisfaction Issue Before After Spending too much time on root-cause analysis, not knowing where is the problem Spending ~3 hrs on the root cause of a problem, with annual cost of approx $140K Reduced to 1 hour for root cause analysis 50% improvement Reactive application monitoring - availability & performance issues, increased service desk costs ~ 3000 calls on apps/yr ~45K service desk cost annually We needed to go with the most powerful software solution on the market. After evaluating vendors, we decided to implement HP s BSM software. Aslan Demir, Chief Information Officer, Kuveyt Türk Participation Bank # of calls down to about 2000 Reduced service desk costs by a third 57

58 More?

59 Call to action Download Operational Intelligence solution today Explore 1 st Generation operations analytics - Download the freemium integration components - (Optional) Download freemium Arcsight logger and/or OMi - Integrate your OMi or OM or NNMi - Exploit Award winning search to find issues fast Adopt the New Style of IT Management - Ask to enter the Early Release Program for HP Operations Analytics - Install the Virtual appliance 59 - Get all the advantages of BigData Analytics for

60 Call to action Download BSM and Operations Intelligence solutions today Please consult Plus! Download the new OMi White Paper: Free downloadable software White Papers Videos Recorded webinars Customer use cases Industry experts opinions Intelligent IT Operations: making IT smarter with advanced event correlation and management 60

61 Thank you

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